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Service level agreement

The document outlines deliverables related to scaffolding work, specifying that 100% skilled scaffolders and standard quality materials must be used, with penalties of up to 2% for non-compliance. It also emphasizes adherence to Tata Power standards and proper housekeeping after job completion. The agreement acknowledges acceptance of the specified Service Level Agreement (SLA) points.

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pratik Soni
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32 views1 page

Service level agreement

The document outlines deliverables related to scaffolding work, specifying that 100% skilled scaffolders and standard quality materials must be used, with penalties of up to 2% for non-compliance. It also emphasizes adherence to Tata Power standards and proper housekeeping after job completion. The agreement acknowledges acceptance of the specified Service Level Agreement (SLA) points.

Uploaded by

pratik Soni
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Sr. No.

Deliverable Target Penalty clause


1 Ensure use of 100% skilled scaffolders for erection:- below 100%, max 2% penalty
Only Skilled scaffold erectors to be working at height 100% on invoice value

2 Use of Standard Quality/Good Quality scaffolding material below 100%, max 2% penalty
100%
on invoice value
3 Erection of scaffold as per standards & Tata Power below 100%, max 2% penalty
100%
standards on invoice value
4 Housekeeping of area after job completion below 100%, max 2% penalty
100%
on invoice value

Note: We have read the SLA and agree to the given points.

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