Gaurang Rasiklal Trivedi

Mobile: +91-9825198971
Email: [email protected]; [email protected]
Seeking Technical & Managerial assignments with key focus on
R & D and Service Operations with a reputed organization.

Professional Synopsis

 (Automobile Engineering) with almost 6 years of experience carrying out duties as "Dealer After Sales Manager" at
Apco MotorIndia Pvt. Ltd. a Eicher Motors Commercial Vehicle Authorized Dealer at Ahmedabad.
 Earlier carried out duties as a "Workshop Manager" in Kataria Motors Pvt. Ltd., Ahmedabad.
 Strongly motivated to achieve higher expectation to turn competitive impulses into most constructive channels for
meeting the organizational goals, with excellent communication & exceptional soft skills and the ability to motivate a
large strength of men under adverse circumstances.

Professional overview
 A dynamic and result-oriented professional with almost 21 years of rich experience in Vehicle Maintenance, Service
Marketing, Customer Service, Customer/Client Relationship Management, Dealer Development/Management, AMC
(Annual Maintenance Contract) & Warranty Operations, Operations Management, Service Training, etc.

CORE COMPETENCIES:
After Sales,
Service Marketing,  Managing overall After Sales Service Operations with a view to ensure timely
AMC & Warranty Ops, accomplishment of operations’ targets within the time and cost parameters.
Manpower  Overseeing Technical Support activities, implementing effective techniques to bring
Management, efficiency in operations, improve quality standards & achieve maximum cost savings.
Service Training,  Monitoring inventory levels in liaison with the store manager and coordinating with
Operations the purchase department for the generation of purchase orders, as and when inventory
Management, reaches re-order levels.
Service Operations,  Ensuring all safety systems for employees, machines such as machine guarding,
personal protective equipments & ensuring that all SOPs are in place.
Quality Control,
 Implementing quality systems in the organization to reduce rejections and ensure zero
Resource
defect products.
Management,
 Conceptualizing & implementing service plans / policies for ensuring accomplishment
System Management,
of business goals and effectively using potential of authorized service network.
Workshop
 Providing immediate service support to the clients for resolving their issues and
Productivity and
complaints in compliance with preset guidelines and rules.
Cost Reduction.

 Ensuring high dealer/ customer satisfaction, aiming at the best outcome, leading to
achieving and overall service revenue.
 Maintaining relationship with the key decision-makers in the target organizations to generate revenues through AMC
and minimize Warranty failure costs by proper monitoring & guidelines and effective training in defect diagnosis and
preventive/corrective measures.
 Ensuring continuous interaction with the customers to make sure that area of concern can be worked upon to further
improve service standards.
 Employees' training & counseling and appraising & reviewing performance for ensuring optimum performance &
achievements of organizational goals through seamless team work.
 Assignments Handled

Nov 22 - till now : General Manager at Ranbanka Aviation Pvt. Ltd.(Serving Aviation services, SML ISUZU & AL
Authorized Dealer).
Dec 20 - Oct 22 : Workshop Manager at AVIS Motors India Pvt. Ltd.(Dealer of Volvo Trucks & Buses).
Jan 17 - Nov 20 : Workshop Manager (BRTS), at Chartered Speed Ltd.(Leading Transportation Company in India),
Ahmedabad.
Jan 11 - Dec 16 : Works Manager, APCO Motors India Pvt. Ltd. (Eicher Authorised Dealer), Ahmedabad.
Oct 09 - Jan 11 : After Sales Manager (Service) at Kataria Trucking Pvt. Ltd. (Sales,Service & Spares Workshop),
Ahmedabad.
Jun 07 - Aug 09 : Fleet Manager at Delhi Public School,Gandhinagar.
July 03 – May 07 : Shop floor In-charge (Service Executive) at Aastha Motors Pvt. Ltd. Aslali,Ahmedabad.

Ranbanka Aviation Pvt. Ltd.

Ranbanka Aviation Pvt. Ltd.is a part of Ranbanka Group,dealership of AL & SML ISUZU Trucks & Buses, one of the
reputed & largest group in India, involved in automobile industry, aviation, logistics & supply chain management & many
more. As a General Manager, carried out the duties of planning for achieving sales target, provide training to the team
on technical terms as well as benefits in terms of profitability.
 Lead the team to achieve workshop revenue target & planned the strategy according to the market
requirement and customer satisfaction.
 Achieve the maximum performance by improving vehicle operating conditions to customers' drivers through
training & proper product knowledge.

AVIS MOTORS INDIA PVT. LTD.

AVIS Motors India Pvt. Ltd. is a part of DGC Group,dealership of Volvo Trucks & Buses, one of the reputed & largest
group in India, involved in automobile industry, infrastructure, logistics & supply chain management & many more. As a
ASM (After Sales Manager), carried out the duties of planning for achieving sales target, provide training to the team on
technical terms as well as benefits in terms of profitability.
 Lead the team to achieve workshop revenue target & planned the strategy according to the market
requirement and customer satisfaction.
 Achieve the maximum performance by improving vehicle operating conditions to customers' drivers through
training & proper product knowledge.
 Update the team on market conditions, product upgradation, attractive discount schemes to customers &
incentives to the team.

CHARTERED SPEED LTD.

 Carried out the duty as a Manager -Service at Narol BRTS Workshop, Ahmedabad, looked after a workshop
especially for 350 TATA and CORONA Vehicles owned by Chartered Speed Ltd. and has a contract with BRTS.
 Heading maintenance support for Ahmedabad Municipal Corporation, 24X7 at Ahmedabad city, Ahmedabad.
Also managed the employee rotation for 8 hour shift, 3 shifts per day, to maintain smooth operation of
Ahmedabad Municipal Corporation in terms of maintenance of the vehicles.
 Also manage AMC for all the vehicles & inventory management to achieve optimum quality maintenance for
customer satisfaction above expectations.

Working at APCO MOTORS INDIA PVT. LTD.

APCO Motors India Pvt. Ltd. is a part of DGC Group,dealership of Eicher Motors, one of the reputed & largest group in
India, involved in automobile industry, infrastructure, logistics & supply chain management & many more. As a ASM
(After Sales Manager), carried out the duties of planning for achieving sales target, provide training to the team on
technical terms as well as benefits in terms of profitability.
 Lead the team to achieve workshop revenue target & planned the strategy according to the market
requirement and customer satisfaction.
 Achieve the maximum performance by improving vehicle operating conditions to customers' drivers through
training & proper product knowledge.
 Update the team on market conditions, product upgradation, attractive discount schemes to customers &
incentives to the team.

Bharat Benz Experience at KATARIA TRUCKING

The Kataria group is one of the largest group in Gujarat & very reputed especially in automobile sector. Kataria group also
involved in car segment with Maruti Suzuki and premium car segment with Porsche. Kataria group also has its own
transport as K-log Global Pvt. Ltd..

The Bharat Benz dealership which located at four locations Ahmedabad, Baroda, Surat & Vapi, all of them are
operated from Ahmedabad.

 Working as a After Sales Manager, to help the sales team to achieve maximum target through satisfaction for
customer over vehicle performance, proper analysis & maintenance.
 Also heading after market support for Ahmedabad & Surat locations for maintenance management, workshop
operations, manage the maintenance staff in a way to achieve maximum workshop efficiency with minimum
downtime.
 Help sales team with customer meeting & explanation of vehicle warranty, Annual maintenance Contract (AMC),
extended warranty & other sales/after sales queries from customers.

Delhi Public School Project

The company has its corporate office at Ahmedabad and Head Office in Delhi and is engaged in the maintenance
and servicing of over 90 school buses in the newly established Delhi Public School,Ambasan,Gandhinagar. The operations
are carried out by over 180 employees.

 Heading After Market Support, Spares Management, Maintenance Division, Depots & W/S Operations, and getting
work done through a team of qualified Managers, Executives, Engineers, Technicians and Mechanics.
 Committed to >95% on road availability of buses for operations.
 Ensuring near zero break downs and repeat failures of buses attended under scheduled services/preventive
maintenance.

Aastha Motors India Pvt. Ltd.

 Carried out the duty as a Assistant Manager -Service at Aslali, Ahmedabad, looked after a workshop especially for
350 CNG SML Vehicles owned by Ahmedabad Municipal Corporation.
 Heading maintenance support for Ahmedabad Municipal Corporation, 24X7 at Ahmedabad city, Ahmedabad. Also
managed the employee rotation for 8 hour shift, 3 shifts per day, to maintain smooth operation of Ahmedabad
Municipal Corporation in terms of maintenance of the vehicles.
 Also manage AMC for all the vehicles & inventory management to achieve optimum quality maintenance for
customer satisfaction above expectations.


SCHOLASTICS

UNIVERSITY INSTITUTION PERCENTAGES YEAR OF

EXAMINATIONS
/BOARD PASSING
 N.C.V.T.(Automobile) GSRTC Division 68% April 1996
T.E.B, Gujarat
Ahmedabad

Government
ITI (Automobile) T.E.B, Gujarat Industrial Training, 62% July 1993
Ahmedabad

S.S.C. (10th) G.S.E.B. Jeevan Sadhna High 58% (Science Stream)

March 1990
School, Ahmedabad

Computer Knowledge:

 Computer savvy and operating computer for last 15 years. Having knowledge in MS Office,Seebel-07,Excel,Sap,DMS
and Networking for last 15 years.

Accolades Won
 Awarded the Best Works Manager for ensuring high standards technical and fire safety in the month of January 2007
and 2009 @ Eicher Motors Pvt. Ltd., Indore.

Personal Details

Date of Birth : 17th Jan 1975

Languages : Hindi, Gujarati, English
Marital Status : Married.
Pmt. Address : C,401, Devkrupa-1, Gangotri Circle New-Nikol
Ahmedabad-382350.
Present Salary : INR 55,000/- per month
Expected Salary : INR 75,000/- per month (Negotiable for Ahmedabad Location)
Present Location : Ahmedabad, Gujarat
Preferred Location : Ahmedabad /Gujarat/ India

Regards,
GAURANG R. TRIVEDI

My USP – Highly Committed, Trustworthy, Disciplined, Punctual, Multi-tasking ability.