GOVERNANCE: ISSUES AND

CHALLENGES
Generic Elective (Hons)Paper
th
5 Semester
2024

Dr. Amrita Shilpi

Assistant Professor
Department of Political Science
Lakshmibai College,
University of Delhi
 Presentation 12
Unit 5

Good Governance Initiatives in India: Best Practices

a) Public Service Delivery
b) Electronic Governance
c) Citizens Charter & Right to Information
d) Corporate Social Responsibility
b) Electronic
Governance
● E-governance is generally defined as delivery of
government services and information to the public
using electronic means.
● Such means of delivering information is often
referred to as Information Technology or ‘IT’. Use
of IT in government facilities is an efficient,
speedy and transparent process for disseminating
information to the public and other agencies, and
for performing government administration
activities.
● The interactions among the State, Private
Enterprise and Civil Society are being increasingly
conditioned and modified through the influence of
Information and Communication Technologies
(ICTs), constituting the phenomenon of e-
Governance.
Contd:
● With emerging Information and Communication
technologies it is possible to locate service centers
closed to clients.
● In all the cases public traditionally look for information
and services addressing his or her needs and in both
cases quality, relevance and efficiency are of paramount
importance.
● Therefore, the establishment of e-Governance requires a
good knowledge of the needs that exist in the society
and that can be offered using ICT.
● The effectiveness of ICT in government is closely related
with the capacity of government to induce a culture
change-placing network within its institutions as
instrumental to transparency and knowledge exchange
and creation
● E-Governance is thus a wider concept than e-
Government, which is the use of ICT’s in the
dissemination of services of government. The
Commonwealth Network of Information
Technology for Development (COMNET-IT), in
association with and with the financial support of
UNESCO, has developed national profiles detailing
current status and developments in this area.
● The development of e-Governance includes
● i. Publishing
● ii. Interaction
● iii. Transaction
● Whilst impacts of e-governance in the commercial, NGO
and professional areas are covered in these studies, the
main focus centers around specific government
initiatives, such as
● i. The Development of Cyber Laws
● ii. The Liberalization of Telecommunications
● iii. Plans for e-Governance
● iv. Plans for the Development of Community e-Centers
● v. The Deployment of Community e-Centers
● vi. Instances of Public Feedback to statements of
direction, Draft Legislation and so on
● vii. Websites of Government Agencies,
● These activities aim at broadening access to
government information such as laws, regulations and
data; increasing public participation in decision-making
through, for example the publishing of e-mail addresses
of government officials and on-line forums, making
government services more readily available to the public
through e-filing of government documents, online
permits.
● Information and Communication Technologies can
enhance the transformation of work culture by serving a
variety of ends, better delivery of government services to
citizens, improved government interactions with
business and industry, citizen empowerment through
access to information and participation for decision-
making and more efficient government management.
● E-Governance is not meant only for
introducing or using technological tools, it
fundamentally strives to bring about a change
in mindset and work culture to integrate
government processes and functions to serve
the citizens better.
● In this process, it is crucial that the capacity of
government to be open to criticism as well as
the application of new social contract between
all stakeholders, confirming a shared
responsibility on the transformation
processes.
● Since Internet Technology has evolved rapidly in the last few years, there is a
need to think strategically about where we want to be in the future. As time
goes on, new technologies will continue to develop at a rapid pace and we
must be flexible enough by showing quick response to the technology
explosion. The states that are faster in adopting the technology have started
reaping the benefits already. Process level changes are required before
rushing to the web to launch the ‘Government Online’. At the same time the
government managers should quickly learn to use technology fueled
management tools for administrative efficiency and use them for a more value
added service to the citizens.
● To make the futuristic vision work, there is a need for collaboration among e-
Governance virtual communities. This demand more political and
organizational will take hard decisions, change themselves and learn to build
capacities for e-Governance. ‘Outdated’ regulations and procedures are to be
removed before launching the project. The above issues and challenges are
not beyond our capacity to resolve, but they need immediate attention.
●For further understanding of E governance
you can refer to website https://
www.meity.gov.in/divisions/national-e-
governance-plan
●and https://negd.gov.in/initiatives/#