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2nd Level Operations Core Engineer Job Description2

The document outlines the responsibilities and qualifications for a role focused on 2nd Level Assurance Support, including incident management and preventive maintenance to ensure service availability. Key competencies required include knowledge of core network systems, protocol troubleshooting, and hands-on experience with specific technologies. Candidates should have a degree in relevant fields and 3-5 years of experience in telecom operations, along with strong collaboration and analytical skills.

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yasir6456
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4 views

2nd Level Operations Core Engineer Job Description2

The document outlines the responsibilities and qualifications for a role focused on 2nd Level Assurance Support, including incident management and preventive maintenance to ensure service availability. Key competencies required include knowledge of core network systems, protocol troubleshooting, and hands-on experience with specific technologies. Candidates should have a degree in relevant fields and 3-5 years of experience in telecom operations, along with strong collaboration and analytical skills.

Uploaded by

yasir6456
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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1 Job Summary

This role is responsible for the coordination, management and execution of proactive and reactive
maintenance activities that require a higher level of support that the one offered by the 1st Level
Operations. This shall ensure that the services provided to customers are continuously available and
performing to Service Level Agreement (SLA) performance levels.

2 Responsibility
 2nd Level Assurance Support Activities

 2nd Level Incident Management

 2nd Level preventive maintenance

 Assist with Problem Management

 Software update/upgrade

 Configuration Management; Service creation, provisioning & testing

 Nodes introduction, expansion, acceptance and commissioning.

 Customer support handling

3 Key Competence Elements


 Core Network knowledge (MSC, MGW, HLR, HSS, STP, SBC, CUDB, HLR-FE, HSS-FE,
IP-STP)

 Hands-on Experience of AXE 810, APZ 212 50/60, APG43L Fault and configuration
handling

 Hands-on Experience of CPP platform fault & configuration handling

 SS7 protocol stack and troubleshooting

 SIP / Diameter protocol stack and troubleshooting

 Linux/Unix hands-on experience

 Amos/MoShell scripting/Element Manager

 Understanding of Mobile Networks 2G/3G/4G

 Deep knowledge in Core Network interfaces with other nodes (i.e. PS core, Charging, RAN)

 Call scenarios signaling flow knowledge is a must


4 Key Qualifications
 Degree within Electrical Engineering / Telecommunication Engineering / Computer Science /
Computer Engineering.

 3-5 years experience

 Knowledge of Managed Service telecom operations practice

5 Additional Requirements
 Knowledge sharing and collaboration skills

 English skills

 Delivering results & meeting customer expectations

 Analyzing

 Working with people

 Creating & innovating

 Applying expertise & technology

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