10/18/24, 12:03 AM Baggage Policy | SereneAir

 Baggage policy

Domestic

Free Baggage Economy Regular Serene Plus

40Kg = 2 Pcs (not more than 80 KG (Any Number of Pieces) + Up to 12
20 Kg = 1 Pcs, 7
Domestic 32 Kg in one piece), 7 Kg KG Hand Carry (Infants Allowed with 10KG
Kg Hand Carry
Hand Carry Checked-in baggage Only)

China

China Baggage Allowance

PAK to CHN
Economy Regular Serene Plus
50Kg = 2 Pcs (One piece not more than 32 KG) + 7
Kg Hand Carry
80 KG = 3 Pcs( one piece not more than 32 Kg ) +
Student Discount Baggage Policy
7 KG Hand Carry
60Kg = 2 Pcs (One piece not more than 32 KG) + 7
Kg Hand Carry
CHN to PAK
Economy Regular Serene Plus

50Kg = 2 Pcs (One piece not more than 32 KG) + 7

Kg Hand Carry
80 KG = 3 Pcs( one piece not more than 32 Kg ) +
Student Discount Baggage Policy 7 KG Hand Carry
60Kg = 2 Pcs (One piece not more than 32 KG) + 7
Kg Hand Carry

UAE

UAE Baggage Allowance

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PAK to UAE
NIL Baggage Free Baggage Economy Regular Serene Plus

Only 7 KG Hand 40 KG = 2 Pcs ( one piece not 80 KG = 3 Pcs( one piece

Carry 20 KG = 1 Pcs more than 32 Kg ) + 7 KG not more than 32 Kg ) +
Hand Carry 7 KG Hand Carry
UAE to PAK
NIL Baggage Free Baggage Economy Regular Serene Plus

100 KG =
60 KG = 2 Pcs ( one 4Pcs( one
20 KG = 01 Pc + 7 KG 40 KG = 2 Pcs ( one piece piece not more than piece not
Hand Carry not more than 32 Kg ) + 7 KG 32 Kg ) + 7 KG Hand more than 32
Hand Carry Carry Kg ) + 7 KG
Valid till 31st Oct '24 Hand Carry
Valid till 31st Oct '24 Valid till 31st Oct'24
Valid till 31st Oct
A330 '24

60 KG = 2 Pcs ( one
20 KG = 01 Pc + 7 KG 40 KG = 2 Pcs ( one piece
piece not more than
Hand Carry not more than 32 Kg ) + 7 KG
32 Kg ) + 7 KG Hand
Hand Carry N/A
Carry
st
Valid till 31 Oct '24
Valid till 31st Oct '24
B737 Valid till 31st Oct '24

KSA

KSA Baggage Allowance

PAK to KSA
NIL Baggage Free Baggage Economy Regular Serene Plus

B737 : 30KG (01Pcs) + 7KG

Hand Carry 80 KG (04 Pcs, one piece not more
NIL
NIL A330 : 50 KG (02 Pcs, one than 32 KG ) + Up to 12 KG Hand
piece not more than 32 KG ) Carry(Infants allowed with 10KG
+7 Hand Carry Checked-in baggage Only)
KSA to PAK
NIL Baggage Free Baggage Economy Regular Serene Plus

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40 KG = 2 Pcs+ (JED-PAK) 80 KG (03 Pcs, one piece

Only 7 KG Hand 7 KG Hand 60KG (02 Pcs, one not more than 32 KG ) +
Carry Carry piece not more than 32 Up to 12 KG Hand
st KG ) +7KG Hand Carry Carry(Infants allowed with
Valid till 31 Oct
'24 Valid till 31st Oct '24
10KG Checked-in
A330 baggage Only)

40 KG = 2 Pcs+ (RUH-PAK) 80 KG (03 Pcs, one piece

Only 7 KG Hand 7 KG Hand 60KG (02 Pcs, one not more than 32 KG ) +
Carry Carry piece not more than 32 Up to 12 KG Hand
KG ) +7KG Hand Carry Carry(Infants allowed with
Valid till 31st Oct
10KG Checked-in
'24 Valid till 31st Oct '24
baggage Only)

30Kg (01 Pcs)+ 50KG (02 Pcs, one

B738 10Kg (01 Pcs)+
7KG Hand Carry piece not more than 32
(RUH-PAK) 7KG Hand Carry N/A
KG ) + 7KG Hand Carry

Baggage Dimensions

Checked-in baggage dimensions should not exceed 54 inches (L+W+H=54).

Hand carry should not exceed 7 kg in total with dimensions no more than 45 inches
(L+W+H=45).
Laptop will be excluded from hand carry.

Excess baggage

Route Charges
Domestic 115 PKR Per KG
Route Charges
PAK - UAE Rs. 250/- per Kg
UAE - PAK AED 20 Per KG
Route Charges
PAK to KSA 250 PKR Per KG
KSA to PAK SAR 30 Per KG

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Lost or mishandled baggage

Claim is to be submitted on "Baggage Claim Form" as under or else it will be

inadmissible:
MISSING/DELAYED: Within 14 days from date baggage ought to have arrived.
Compensation will be paid as per the Conditions of Carriage.
Production of baggage identification tag is essential for the claim.
SereneAir assumes no liability for valuable items in checked in baggage of the
passenger.
Procedure:
PAX must report at Airport office and notify complaint. If the query is not
resolved, then direct the PAX to representatives mentioned below according
to the concerned sectors.
Contact our baggage services staff at the point of destination airport before
leaving the arrival hall and staff will raise a baggage “LOST or MISHANDLE”
report.
Provide all the details needed by SereneAir Personnel.
Complete your name with correct spelling, any other name on the bag,
permanent and temporary contact, containing item and any other relevant
information.
The correct type and color of your missing bag through the identification chart
provided by baggage services staff.
Provide the brand of the baggage name i-e (Samsonite or Delsey etc.)
Please make sure that you have the SereneAir Baggage Services contact
numbers, claim file reference and documents for further queries.
If it happens that your baggage is not traced and you need to travel to
another destination, you may contact our baggage services staff at the point
for further handling and information that you may need.
For further information, please email us at: [email protected]

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Baggage Acceptance Policy

Prohibited items on-board

Carrying dangerous goods on-board an aircraft is an offense. For your safety, spare
lithium batteries used for the electronic devices such as cameras, mobile phones, laptop
etc. and dangerous articles such as those specified below must not be carried in your
checked-in baggage. Please note that this is not a comprehensive list. Please consult
SereneAir for details.

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