Module 5- CREATING ΑΝ IMPRESSIVE RESUME

Learning Outcomes:
At the end of this chapter the learner should be able to:

 visualize themselves in a career in the next 5 yrs.

 identify their goals, achievements, abilities, and traits.

 create and format their resume that accurately represents their abilities, skills,
and knowledge.

The first thing a hiring manager will look at when you apply for a job is your
resume. It is true that the "first impression" matters. A resume is considered the most
critical part of the modern job application process. It is important to put time and effort
into developing and maintaining your updated and accurate resume. A well-
organized, tailored resume increases your chances to put you in the shortlisted
candidates and increase your chances of getting into an interview.

What is a resume?
A resume is a written document that summarizes your education, qualifications, work
experiences, and credentials for a prospective employer.

Types of Resume Formats

1. Chronological Resume - prioritizes your relevant professional experiences and

achievements. This fits for candidates with rich and consistent professional
experiences.

You use this format if:

 You have several years of experience in the same career path.

 You do not have gaps in between jobs.

 You have worked for several employees or clients on the same industry.

Things to include in chronological format

 Name and contact information

 Summary or objective
 Educational history
 Core qualifications
 Skills and abilities
 Professional history

Sample of Chronological Resume

Jane San Andres

999 One-way St.
Mandaluyong, Metro Mla.
Contact Number: 999-000-999
[email protected]

Career Objective
Senior Front Office manager seeks a management position with top hotels in Metro Manila
that would allow her to utilize her leadership and management skills while coordinating
workflow.

Core Qualifications
 Possess outstanding personal relationship that ensures customer satisfaction.
 Excellent verbal and written communications skills.
 Proficient in Central Reservation System and Microsoft Office.

Professional Experience
 Reservation Manager
January 2016-Present
Responsible for taking incoming requests for rooms and noting special requests for
service.
I have achieved 98% customer satisfaction for the last 3 consecutive
years.

 Night Auditor
September 2013-January 2016
Performs desk clerk jobs
Balances the daily financial transactions
Ability to resolve financial discrepancies.
Education
Bachelor of Science in Travel Management
University of Sto. Tomas
Espana, Manila

2. Functional Resume - highlights your skills and experiences, rather than your work
history. This fits for candidates, who are changing careers and have employment
gaps, and whose work history is not directly related to the job.

Things to include in Functional Resume

 Name and contact information

 Summary or objectives
 Relevant projects
 Organize the work experience by theme (grouping your skills together)
 Educations
 Skills & abilities
Sample of Functional Resume

Ariel Enriquez
320 Lopez Jaena Pasig, Metro Manila
Contact number: 888-888-777
[email protected]

Summary: Has a proven track records in the culinary industry. Has an ability to work in a fast-
paced environment and make numerous decisions at once.

Key skills include:

 Attention to detail
 Conceptual thinking
 Recipe design
 Creative

Work Experience:
 North East Hotel
August 2013-February 2019
Chef De Partie
(Estimate food preparation needs, and ensure quality food production,
responsible to maintain effective inter-department working relationships.)
 Bistro Manila
Bartender
January 2007-November 2012
(Prepares alcoholic and non-alcoholic beverages for patrons, with relevant
training certificates)

Education and Credentials

 Graduate in Bachelor of Science in Hotel and Restaurant Management
 National Competency II in Bartending and Cookery

3. Combination Resume-can be used if you have a few years of work experience

after college. Using this format will highlight the knowledge and skills you have
acquired as an early career professional.

You use this format if:

 Your work experience is continuous and no gaps
 You are a recent college graduate with no experience or may have minimal work
experience.
 Plan to change career or industry.
 You are a recent college or high school graduate with minimal work experience
 You are changing careers or industries,
 You have work with only a few employers,

Things to include in the combination resume:

 Name
 Contact information
 Summary
 Skills and abilities
 Professional experience
 Education
Sample of Combination Resume
Alexander Lim
Pasig, Metro Manila
Contact number: 441-555-66
[email protected]

Summary: Effectively communicates with potential and current customers

with 2 years' experience in sales and marketing.

Skills
 Has a strong negotiating skills
 Highly driven
 Result oriented

Work History
 QRS Sales and Marketing
Aug 2018-present
Helps manage sales accounts, works collaboratively with sale supervisors and
customers.
 BBC Inc
Marketing intern
September 2017 to January 2018
Assisted sales teams with day-to-day operations
Learned skills in sales and developing client relationships

Education
Bachelor of Science in Business Administration Major in Marketing
Luzon State University
June 2012 - April 2018

Awards
Cum Laude
President Scholarship Award (2013-2015)

Extracurricular
College Organization President (2016)
Debate Team Captain (2015)

How to Write a Resume?

1. Decide what format is needed for your job application.
2. Always include your contact information, educational background, and work
experiences.
3. Including applicable skills based on the job description of the position, you are
applying.
4. Include your relevant accomplishments.
5. Update your objectives and character references.
6. Proofread and double-check the missing words, and misspelled words.
7.Save your file as DOC file and have a PDF copy too

What to Include in your Resume?

 Name, contact information (home address, e-mail, and contact number)
 Educational background
 Qualification summary
 Work experiences
 Skills
 Additional qualifications
 References

Components of Resume:
1. Contact Information (Name, address, contact number, e-mail address)

 The name should be written in a large bold font, not approximately 24 pt.
 Use your permanent and reliable address.
 Use an appropriate personal e-mail address.

Appropriate E-mail Sample

[email protected]
[email protected]

Inappropriate E-mail Sample

[email protected]
[email protected]

2. Summary of Qualifications
A summary of qualifications is a list of measurable accomplishments to prove that
you qualify for the job. This draws attention to relevant skills, your valuable
achievements, and your capabilities.

How to write an impressive qualification summary:

1.Select the four strongest part of your resume and reword them.
2.Write in a bullet form and stress out the job offers.
3.Make it concise and interesting as possible.
4. Include the number of years of work experience.
5. Make it realistic and achievable..

Sample of qualification summary for customer service

 Awarded as Employee of Year for three consecutive years.
 Received a 96% positive customer rating in 2019.
 Possess high technical skills in customer support software such as LiveChat and
Blazedesk.
 Able to meet all customer service requirements with Spanish speakers

3. Career Objective
A career objective is a heading statement found in your resume, it describes your
professional goals in the job you are applying for. A resume objective comprises of
only 2-3 sentences and is placed at the top of your resume.

Sample career objective for Customer Service Representative

Possess excellent problem-solving skills, and demonstrates empathy to ease
frustrations, and maintain the brand's reputation. Seeking to leverage in digital
communication to increase customer support, and build loyalty for ABC Company.

4. Relevant Work Experiences

Work experience section is one if the highlights of your resume. Employers review
your professional experiences on what kind of work you are doing and how well you
handled them.

When writing your work experiences you may include the following information:
 Name of the previous companies who have work with (this should be written in
reverse chronological order and only list that is relevant to the job you are
applying for)
 Your job title (recruiters look on this, this indicates the caliber you possess in the
company)
 Start and end dates (month & year)
 Your relevant job descriptions for the position (as a general rule place at least 3
to 5 bullet points of your main duties and achievements.)

Hard vs. Soft Skills

Recruiters look for skilled individuals, those you will fit to do the job in that position.
Indicating your range of capabilities will catch the eye of the recruiter.

Hard Skills are technical knowledge and competencies you gained through training,
education, career, and life experiences.

Examples:
Budgeting
Computer skills
Cost Control and reduction
Kitchen skills (knife, baking techniques, food pricing)
Mobile development
Bilingual and multilingual
Product selection

Soft Skills are your traits, and personal habits that shape how you work, and ability
to work with other people and various situations.

Examples:
Integrity
Creativity
Critical thinking
Organization
Problem solving
Leadership
Interpersonal
Team player

5. Certifications/Licenses
This area would help augment your qualification for the job. Some sectors in the
employment industry require certification and licenses.

6. Educational Attainment
There is some basic information hiring managers are looking for in the education
section. These are the following:

Examples:
 Name of school graduated
 Address or location
 Degree obtained
 Year of graduation
 Relevant honors and recognitions.
7. References
References are not necessary unless otherwise stated in the job description. This
enables the recruiters to contact people on your reference list to find out more about
your professional history, job performance, and other details about the kind of
employee you are.

Here are some recommendations to include as your reference:

Direct supervisor
Current or former co-worker
Academic advisor
Professional mentor

Fonts
Serif Fonts
Times New Roman
Georgia
Bookman Old Style
Century Gothic
Sans Serif Fonts
Arial
Helvetica
Tahoma
Calibri

Size
Name - 24 pt.
Body headers - 12 pt. ( do not go below 9 pt.)
Bullet points - 10 pt.