MOST IMPORTANT TERMS

AND CONDITIONS (MITC)

Dear Cardholder, Product Primary cardholder Add-on cardholder

We welcome you to the BOBCARD LIMITED (formerly known as BOB Financial Solutions Limited) Empower Business Card NIL NIL
family and thank you for giving us an opportunity to serve you. Snapdeal ` 249 NIL
The following pages contain the “Most Important Terms & Conditions” (MITC) for your Credit Card. Yoddha NIL NIL
The terms and conditions are subject to change at the discretion of BOBCARD LIMITED and/ or as The Sentinel NIL NIL
per the guidelines issued by the regulators from time to time. The updated MITC with such changes Rakshamah NIL NIL
would be uploaded on our website. The MITC are also available at www.bobcard.co.in Vikram NIL NIL
The MITC are to be read and understood in conjunction with the Cardholder Agreement as
communicated on www.bobcard.co.in
Annual Fees
Details of product features applicable on your credit card along with important terms and conditions
are provided on respective product page available on our website www.bobcard.co.in Product Primary cardholder Add-on cardholder
Assuring you of our best services and looking forward for a long-lasting relationship Swavlamban ` 250 NIL
PRAGATI ` 250 NIL
MOST IMPORTANT TERMS AND CONDITIONS (MITC) Renaissance ` 250 NIL
Easy ` 500 NIL
1. FEES AND CHARGES (Subject to change from time to time at the sole Select ` 750 NIL
Premier ` 1000 NIL
discretion of BOBCARD LIMITED)
Eterna/Eterna (FD Backed) ` 2499 NIL
a. First year Fees & Annual Fees: There are first year fees and annual fees applicable on Prime NIL NIL
the various credit cards issued by BOBCARD LIMITED for primary as well as add- on cards,
Easy/Select/Premier (FD Backed) NIL NIL
subject to revision from time to time. First year fee is a one-time charge and Annual fee is
charged every year for renewal. These fees/charges vary for different cards. The applicable ConQR NIL NIL
fee is communicated to the Cardholder at the time of applying for the credit card. Further, fee Corporate Global ` 1000 NIL
as applicable is directly charged to the Cardholder’s credit card account and is indicated in the IRCTC ` 350 NIL
bill. (Details under “TARIFF OF CHARGES” section). Any reductions or waivers in the fees may HPCL Energie ` 499 NIL
be offered at the sole discretion of BOBCARD LIMITED. Unnati NIL NIL
b. Cash Withdrawal/Advance Fees: The Cardholder can use the credit card to withdraw cash Varunah Premium ` 2499 NIL
from ATMs/cash dispensing locations in India or overseas in accordance with the compatibility Varunah Plus ` 1499 NIL
of the credit card at the said ATM(s)/cash dispensing locations. A transaction fee shall be levied
Varunah NIL NIL
on all such withdrawals and would be billed to the cardholder in the next/forthcoming statement.
(Details under “TARIFF OF CHARGES” section). Further, cash withdrawal transactions shall ICAI Exclusive NIL NIL
also carry finance charge from the date of transaction till the date of full payment. ICMAI One NIL NIL
c. Finance Charges ICSI Dimond NIL NIL
i. Finance Charges at applicable rates, are payable by Cardholder towards the services Empower Business Card ` 500 NIL
provided by BOBCARD LIMITED to the Cardholder(s) and/or for defaults/ delays Snapdeal ` 249 NIL
committed in payments with reference to the card account. Yoddha NIL NIL
ii. BOBCARD LIMITED exclusively retains the right to alter any/all charges or fees from time The Sentinel NIL NIL
to time or introduce any new charges or fees, as it may deem appropriate, by issuing at
Rakshamah NIL NIL
least 30 days prior notice to the Cardholder/s of such change in the charges or fees. It is
clarified that the said change may be intimated to the Cardholders through BOBCARD Vikram NIL NIL
LIMITED website exclusively
iii. Finance Charges also accrue on Interest Free Period 20 to 50 Days in case there is no previous outstanding
1. Cash withdrawal from the day of cash withdrawal
Total Amount Due (Total Total Amount Due is the total amount (net of credit received during
2. New Purchases, if the total outstanding is not paid by due date.
Outstanding / outstanding the billing cycle, if any) payable by the cardholder as per the credit
3. Exceeding limit - the charge will be applicable on the outstanding exceeding
balance) card statement generated at the end of a billing cycle
the sanctioned credit limit or on total outstanding balance in case of cancelled/
surrendered card. 5% of outstanding balance or ` 200 whichever is higher (in case of
iv. Finance Charge payable is debited to card account on the last date of each statement Minimum amount due regular cards)
period and is indicated in bill. Minimum amount due may vary in case of irregular payments
v. The finance charges will continue to be levied till card outstanding is cleared in full. 2.50% of the withdrawn amount or `500 whichever is higher
vi. For the finance charges applicable refer “TARIFF OF CHARGES” section. Cash Withdrawal Charges Please note - Cash withdrawal facility is not available for Unnati
Cobrand Credit Card
TARIFF OF CHARGES Unnati: 1.50% per month i.e. 18% per annum
Subject to change at the sole discretion of BOBCARD Limited from time to time. For latest rates/ Eterna: 3.25% per month i.e. 39% per annum
charges applicable, please refer to www.bobcard.co.in Prime, Varunah Plus, Varunah Premium, Yoddha, The Sentinel,
Finance Charges Vikram, Rakshamah, Empower Business Card, Premier,
First Year Fees (levied in the first Statement)
Corporate, Signature, Assure, and Paytm: 3.49% per month i.e
Product Primary cardholder Add-on cardholder 41.88% per annum
Swavlamban ` 250 NIL All other Credit Cards: 3.6% per month i.e. 43.2% per annum
PRAGATI NIL NIL Duplicate Bill `25 per bill
Renaissance NIL NIL IRCTC Cobrand Credit Card: 1% of fuel transaction amount
Easy ` 500 NIL surcharge waived for fuel transactions between `500 to `3000
Select ` 750 NIL (subject to maximum of `100 per statement)
Premier ` 1000 NIL Varunah (base variant): 1% of fuel transaction amount surcharge
Eterna / Eterna (FD backed) ` 2499 NIL waived for fuel transactions between `400 to `5000 (subject to
Prime NIL NIL maximum of `100 per statement)
Easy/Select/Premier (FD backed) NIL NIL HPCL Energie Cobrand Credit card: 1% of fuel transaction
Surcharge on usage at Petrol
ConQR NIL NIL amount surcharge waived for fuel transactions done only at HPCL
outlets*
fuel stations between `400 to `5000 (subject to maximum of
Corporate Global NIL NIL
`100 per statement)
IRCTC ` 500 NIL
HPCL Energie NIL Unnati Cobrand Credit Card: Not applicable, as card cannot be
` 499
used for Fuel transactions.
Unnati NIL NIL
Varunah Premium ` 2499 NIL All other credit cards: 1% of fuel transaction amount surcharge
waived for fuel transactions between `400 to `5000 (subject to
Varunah Plus ` 1499 NIL
maximum of `250 per statement)
Varunah NIL NIL
Cheque Return charges 2% of the payment amount subject to min of `500
ICAI Exclusive NIL NIL
Auto Debit/SI Bounce Fee ** 2% of the payment amount subject to min of `500
ICMAI One `1 NIL
Cash Payment Processing
ICSI Dimond NIL NIL `250 for every Cash payment
Fee
Cheque Payment Processing @ 9% = total 18% GST will be applicable) = `1519.91 for which the cardholder will
`100 for every Cheque payment receive in the bill dated 1st September.
Fee
Goods & Services Tax (GST) 18%## (applicable on all fees, interest & other charges) 3. If minimum payment `200/- (minimum payment amount is 5% of total dues or `200/
whichever is more) is made on 11th August (within the due date), the dues will be
Exceeding Credit Limit 2.5% of the amount over & above the sanctioned credit limit or
`1000 - `200 = `800 + `36.12 (finance charges @3.25% on `1000 for 17 days from
Charges `600, whichever is higher
July 25 - August 10 and finance charges @ 3.25% on `800 for 21 days from August 11
Card Replacement Charges `100/- per card - 31) + `3.25 + `3.25 (SGST @ 9% + CGST @ 9%= total 18% GST will be applicable)
Charge Slip Retrieval = `842.62 for which the cardholder will receive the bill dated 1st September.
`250/- per Charge Slip
charges f. Late Payment Charges (Charges in case of default) : Will be applicable if the minimum
Eterna, Varunah Premium, ICAI, ICSI, CMA: 2% of transaction amount due is not paid by the payment due date. Clear funds need to be credited in the
amount card account on or before the due date. (Details under “TARIFF OF CHARGES’ section)
Varunah Plus: 2.5% of transaction amount g. Exceeding Limit Charges The outstanding on the card account must not exceed the credit
limit at any time, failing which cardholder will be charged additional 2.5% over and above
Foreign Currency Transaction Yoddha, The Sentinel, Rakshamah, Vikram: 3.00% of transaction
the sanctioned credit limit subject to minimum of `600.
Fee amount
Unnati Cobrand Credit Card: Not applicable as card cannot be 2. CREDIT AND CASH WITHDRAWAL LIMITS
used for international transactions.
a. BOBCARD LIMITED will, at its sole discretion, determine the credit limit and cash withdrawal
All other credit cards: 3.5% of transaction amount limit (part of credit limit) for the principal Cardholder (including the add-on cardholder/s). Credit
Limit Enhancement No Fee limit and available credit limit will also be shown on the monthly bills. BOBCARD LIMITED may
Statement Balance Charges at its discretion and/or on cardholder’s request, revise the credit limit from time to time.
Less than `100 NIL b. BOBCARD LIMITED reserves the right to cancel, suspend or reduce the credit limit available
`100 to `500 `100 to a Cardholder at any time without prior notice, with or without assigning any reason.
c. Credit limit of Cardholder can be cancelled automatically in the event of deterioration in the
`501 to `1,000 `400
Late Payment Charges Cardholder’s creditworthiness.
`1,001 to `10,000 `750 d. The outstanding on the card account must not exceed the credit limit at any time, failing which
`10,001 to `25,000 `950 exceeding limit charges are applicable /may even lead to blocking of card.
`25,001 to `50,000 `1100 e. In the event cardholder makes payment over and above the amount due as per the monthly
More than `50,000 `1300 bills, cardholder shall not be entitled for interest on the credit balance and the same shall be
A fee of 1% of the total transaction amount will be levied on all adjusted against the amount due subsequently.
rent payment transactions (Merchant Category Code or MCC f. Credit limit and Cash limit are assigned to the Cardholder based on various factors including
6513) done using your BOBCARD Card. but not limited to the internal parameters of BOBCARD LIMITED, the credit history with the
credit bureaus. On periodic review of the card account, BOBCARD LIMITED reserves the right
If you do a rent payment transaction of `10,500 using your
Processing Fee on Rent to allow the customer to continue with the same / reduced limit. Customers seeking to have
BOBCARD, a fee of 1% of `10,500 i.e. `105.00 will be levied on
Payments their limits enhanced can do so by writing to BOBCARD LIMITED and providing documents
this transaction.
as required. BOBCARD LIMITED at its sole discretion may/may not increase the limit without
IMPORTANT: Goods & Services Tax (GST) will be levied on assigning any reasons/ clarifications.
all fees, interest and other charges, at the rates advised by the g. Available Credit Limit: Available credit limit is derived by subtracting the current outstanding on
Government. the credit card from credit limit allocated on the card. The available credit limit at the time of the
* The GST component is not reversed. Fuel transactions eligible for surcharge waiver do not earn Reward statement generation is provided as a part of the monthly credit card statement.
Points. Please note that the rate of fuel surcharge may vary depending on the fuel station and their h. Renewal of Card: Unless requested by the Cardholder, BOBCARD LIMITED shall renew the
acquiring bank. The surcharge is levied by the acquiring bank providing the terminal to the merchant. card on expiry, except where.
Please also note that the value of fuel transaction on charge slip will differ from the credit card statement i. the conduct of account is found to be unsatisfactory.
since the fuel surcharge and GST on the same are levied by the acquiring bank after the transaction. ii. credit history as per the credit bureau is found to be unsatisfactory.
iii. the outstanding dues are high.
**Applicable only once per Statement cycle per card & only in case Auto debit/Standing instruction fails due iv. contact details and/or KYC details are not updated by Cardholder
to insufficient balance in the Customer’s Account v. Card is in blocked state
# All terms and conditions governing QR acceptance will be as per Merchant agreement. vi. no transaction is observed in the card account in the past 1 year from the due date of
## As per prevailing government guideline renewal
d. Interest Free Grace Period: The interest free grace period could range from 20 to 50 days, 3. PURPOSE AND USE
depending upon date of transactions, provided there are no previous outstanding on the card.
Example: This means that a customer who has a billing date of 1st of the month can spend a. The card cannot be used for any purpose prohibited by regulations or applicable law.
on his Card from 1st April to 30th April, his bill will be generated on 1st May and his Payment b. The card is to be used only for personal use and not for any business or funding of commercial
Due Date will be 20th May. Hence a purchase made on 14th April will have interest free grace activity. Further, The Corporate and Business Card variants may be used for personal
period of 37 days, while a purchase made on 20th April will have interest free grace period of purposes and bona fide business expenses.
31 days. However, this is not applicable if the Previous month’s balance has not been cleared c. The Credit Card is valid for use both in India as well as abroad. It is, however, not valid for
in full or if the Card member has availed of cash from ATM. making foreign currency transactions in Nepal and Bhutan.
e. Computation of Finance Charges d. Usage of the Card for transacting outside India must be made in accordance with applicable
i. The interest free period for a purchase (and any related debited charge) in any statement law including the Exchange Control Regulations of Reserve Bank of India (RBI) and the
period will apply, if the Outstanding balance on the Card Account for the previous Foreign Exchange Management Act, 1999.
statement period (if any) is paid in full by its due date. e. As per regulatory guidelines, credit card will be activated only for domestic POS and ATM
ii. Finance charges are payable at the monthly interest rate on all transactions including transactions. At merchant locations, these transactions can be completed using a 4-digit PIN
unpaid EMI installments from the date of transaction in the event of the Cardholder that can be generated through customer portal or by calling our 24*7 customer service number.
choosing not to pay his balance in full, till they are paid back in full. f. To activate credit card for domestic (contactless, online) and International (POS, Contactless,
iii. If the Outstanding balance on the Card Account is not paid in full by its due date, a finance Online and ATM transactions), cardholder can log in to the customer portal and submit the
charge will be levied on any new purchase (and any related debited charge) from the day request.
on which the purchase (and any related debited charge) is debited to the Card Account g. Cardholder shall not disclose the PIN to any person and shall take all possible care to avoid
and on the Outstanding account balance on the Card Account from the first day of the last its discovery by any person. Cardholder shall be liable for all transactions made with the use
statement period. of the PIN, whether with or without cardholder’s knowledge. BOBCARD LIMITED reserves
iv. Finance charges for both revolving credit and cash advances: Finance charges are the right to refuse any transactions if it believes that the PIN is being misused or being used
calculated on the balance outstanding (purchase balance + cash advance) on the Card without appropriate authorization.
Account on a daily basis by applying the current daily percentage rate to the amount of the h. Foreign exchange trading through internet trading portals is not permitted. In the event of any
balance outstanding (purchase balance + cash advance) at the end of each day. violations or failure to comply, Cardholder may be liable for penal action under prevailing laws.
v. Finance charges on overdue amount: The current rate of finance charges is up to 3.6% i. The card cannot be used for the purchase of items prohibited by law such as but not limited to,
monthly i.e. 43.2% per annum from the transaction date and is subject to change at the cryptocurrency
discretion of BOBCARD LIMITED. j. Acceptance of payment through QR code will be available on ConQR Card. How Merchant
vi. The Cardholder pays finance charges when he/she does not pay off the full dues by the receives payments from customers using ConQR Card
payment due date. i. Merchant displays the QR code which is designed on the face of the Card, to his customer.
vii. The Cardholder does not have to pay finance charges in the following scenarios: ii. Customers captures the QR code using Scan & Pay option in either Mobile Banking or UPI
1. Opening balance is zero. App.
2. Has an outstanding and pays off 100% of the full outstanding by the due date. iii. The successful money transfer through Scan & Pay on customer’s mobile phone to
Example: Merchant is credited to Merchant next day with usual settlement.
i. i. Card statement date: If you statement date is 1st of every month, transactions done iv. MDR to Merchant will be as per the standard guidelines of Merchant Agreement
between 1st July and 31st July. k. Unnati Cobrand Credit Card is valid for use only in India. The Credit Card is activated only for
ii. Retail Purchase of `1,000 on July 25th: Assuming no previous balance carried forward domestic POS offline transactions through a close loop program with CreditAI Fintech Private
from 1st July, the statement will be generated on 1st August showing outstanding balance Limited.
of `1,000 with due date of 20th August. 4. BILLING
1. If full payment is made within the due date, no finance charges shall be levied.
a. Billing Statement
2. If there is no payment made in the account or the payment made is less than minimum
amount due, company will charge @ 3.25% finance charge from date of transaction i. BOBCARD LIMITED follows the pattern of monthly billing cycle & sends statements thru
+ `400 late payment charges. So the dues will be `1000 + `40.60 (finance charges Email/SMS/Hard copy (on request) once in a month comprising details of transactions
@ 3.25% on `1000 from Jul 25th) + `400 + `39.65 + `39.65 (SGST @ 9% + CGST and/ or payments made during that cycle. Billing Statement can also be downloaded by
 the Cardholder on registering the card at https://online.bobcards.com. Any omissions in d. RECOVERY IN CASE OF DEFAULT AND ARBITRATION CLAUSE
the statement shall be adjusted in future statements i. In the event of default (if the minimum amount due is not paid by the payment due date or
ii. If the bill date is 1st of the month, then due date will be 20th i.e. 20 days from bill breach of any clause of the Cardholder agreement), the cardholder will be sent reminder
generation date. Non-receipt of bill does not absolve the Cardholder of his/her obligations of any outstanding on the credit card account, by visit, post, fax, telephone, e-mail, SMS
and liabilities under this agreement and the Cardholder shall be solely liable to settle the messaging and/or through third parties appointed for collection purpose to remind, follow-
outstanding balance on the card within the due date. up and collect dues.
iii. For SMS alerts and e-bill facility, the Cardholder should update e-mail id and mobile ii. Without Prejudice to the rights available to BOBCARD LIMITED under prevailing
number with BOBCARD LIMITED by sending an e-mail to [email protected] along with legislation, all dispute including but not limited to the differences and/or claims/dues arising
copy of self-attested photo ID proof. Billing Statement can also be downloaded by the at any time during its subsistence or thereafter between the parties arising in respect of
Cardholder on registering the card at https://online.bobcards.com Card holder Agreement/ MITC/ Card issuance etc, hereof shall be settled by Arbitration,
iv. Duplicate monthly bills on specific request are provided by BOBCARD LIMITED. Duplicate in accordance with the provisions of the Arbitration and Conciliation Act, 1996 and its
bill charges as applicable will be debited in the subsequent bill. subsequent statutory modification or re-enactment for the time being in force and shall be
v. For Unnati Cobrand Credit Card, a hard copy of the billing statement will be sent once in a conducted by a mutually appointed sole arbitrator.
month on the preferred mailing address updated in BOBCARD LIMITED records. iii. In absence of any recommendation from Cardholder for appointment of Arbitrator within 30
b. Minimum Amount Due: days from date of Notice for invoking arbitration, nomination recommended by BOBCARD
LIMITED for sole arbitrator will deemed to have been accepted.
i. BOBCARD LIMITED offers revolving credit facility subject to regular payment of at least
iv. The Arbitration proceedings shall be conducted in English at a venue in Mumbai under
the minimum amount due. The total or minimum amount due is to be paid on or before the
Arbitration and Conciliation Act, 1996.
payment due date, as indicated in the bill. Bills/Statements are sent on e-mail & SMS.
v. The decision of the Arbitrator shall be final and binding upon the parties.
ii. Non-payment of the minimum amount due by the payment due date shall render
vi. In case of default in payment of the card outstanding, BOBCARD LIMITED, not limited
Cardholder liable to risk of withdrawal or suspension (whether temporarily or permanently)
to though, does reserve the right to take legal recourse for collection of outstanding dues
of the credit facility. BOBCARD LIMITED may at its sole discretion also instruct the
on the card account(s) apart from pursuing all other remedies available to it within the
merchant establishment not to honor the credit card transaction.
framework of the law of the land
iii. Cardholder may pay more than the minimum amount due/ total amount due outstanding
balance before the payment due date. Payments can be made more than once during the
billing period. e. INSURANCE
iv. In the event of part payment, the balance outstanding amount payable shall be carried i. BOBCARD LIMITED may take various insurance covers from time to time for the benefit of
forward to subsequent month which will attract finance charges and taxes till the date of the Cardholders. The cover amount shall be decided at the sole discretion of BOBCARD
full and final payment. LIMITED and BOBCARD LIMITED reserves the right to continue/ withdraw the facility
c. Method of Payment: without notice.
ii. Insurance facility is available from day of card issuance to primary cardholders only.
i. The payment may be made by way of Demand Draft, Cheque or Cash (at Bank of Baroda
iii. Insurance Feature not available for Easy, IRCTC, HPCL Energie, Snapdeal, NSDL
branches only) or online through bill desk (NEFT/RTGS/ IMPS mentioning the 16-digit
payments bank & Unnati Cobrand Credit Cards
credit card number). Bank of Baroda customers may pay through e-banking/ bobworld/
iv. Insurance covers only to the extent of Accidental Death of the primary cardholder. Natural
BOBCARD app/ Auto-debit. Outstation cheque/drafts if received may attract processing
death is not covered in the claim.
fees which may be charged by bank at its sole discretion without notice. Cardholders may
v. No separate policy document or copy will be provided to the Cardholder.
deposit payment at any of the Bank of Baroda branches.
vi. The amount of the cover may vary from year to year depending upon the type of cover
ii. In case of dishonoring of cheque, the card privileges may be suspended/terminated
taken for the particular year. (For details of existing policy, please refer to our website:
without notice and cheque return charges, as mentioned in the tariff of charges shall be
www.bobcard.co.in)
levied to the card account, at the sole discretion of BOBCARD LIMITED as per prevailing
vii. In case of cards having no usage, the facility of insurance coverage would be discontinued
rates. BOBCARD LIMITED also reserves the right to initiate any appropriate legal action.
from the 2nd year onwards.
iii. Appropriations: The payments made by cardholders shall be appropriated in the order of
viii. No insurance is payable for blocked/ cancelled/ irregular card account.
EMI (Equated Monthly Installments), taxes, fee and other charges, finance charges, cash
ix. In the event of settlement of claim by the insurer, the claim amount shall be first adjusted
withdrawal and retail usage.
against the outstanding credit card dues, if any and the administrative charges as under:
iv. Cardholder is advised to promptly communicate any change in billing address or
contact numbers along with the documentary proof immediately to ensure receipt of bill/ Administrative charge amount Particulars
communications regularly and timely. The card holder shall be solely liable for any /all `1000 If usage in the card is observed
misuse that may arise due to wrong delivery of card, unless the new address has been `2000 If no/less usage in the card is observed
communicated to BOBCARD LIMITED and confirmation of the same has been received
from BOBCARD LIMITED. x. The adjusted claim sum as referred above shall be released to the person, as may be
v. Payment towards the card account may be made in any of the following ways nominated by the Cardholder from time to time, excluding other family members.
1. Direct payment at Bank of Baroda branch/ bobworld / BOBCARD app. xi. In other case the amount may be released to the legal heirs of the deceased Cardholder,
2. Auto Debit instructions (only for Bank of Baroda customers). subject to receipt of satisfactory proof of their inheritance and other documents, as may be
3. Online payment i.e. bill desk/ VISA Money transfer/ Net Banking/ NEFT/ RTGS/ IMPS/ required by the insurer from time to time.
Instapay etc. The cheque/draft should be made payable to “BOBCARD Card No. xii. The Cardholder shall take utmost care to nominate one of his/her family members for
XXXX XXXX XXXX XXXX”. The cardholders are advised to mention their Name & getting the settled claim, if any. BOBCARD LIMITED shall not take any responsibility for
contact nos. on the back side of cheque/demand draft the delay caused, if any, in releasing the claim amount, for want of proper documents/
nominee.
d. BILLING DISPUTES xiii. BOBCARD LIMITED is taking insurance from various insurers for the benefits of its
i. All contents of the statement will be deemed to be correct and accepted by the Cardholder Cardholders. In the event of rejection of claim by the insurer, BOBCARD LIMITED shall
unless discrepancy/ irregularities if any is brought to the notice of BOBCARD LIMITED not be liable to settle the claim on behalf of the insurer. BOBCARD LIMITED shall not be
within 15 days from the date of the generation of statement date or within 45 days from the responsible for any dispute arising due to claim settlement.
date of transaction. xiv. It is clarified that for matter relating to settlement of insurance claims, BOBCARD LIMITED
ii. The necessary action which may include rectification, if any will be done on the basis of is acting as a facilitator only and in any case, the same shall be decided between the
merits of individual cases and after due investigation to the full and final satisfaction of insurer and the Cardholders themselves.
BOBCARD LIMITED. Investigations conducted by BOBCARD LIMITED shall be final and xv. The liability to clear outstanding dues shall not be affected merely by existence of a
binding on the Cardholder. pending claim or a dispute between the Cardholder and the insurer.
iii. Disputes raised after the period as aforesaid, shall be accepted at the sole discretion xvi. In the event of non-clearance of outstanding dues by the cardholder/nominee, as the
of BOBCARD LIMITED. Liability to clear outstanding dues shall not be affected merely case may be, BOBCARD LIMITED reserves its right to not to entertain any request/
by existence of a pending claim or a dispute between the Cardholder and BOBCARD correspondence towards insurance settlement.
LIMITED. xvii. BOBCARD LIMITED may charge a nominal fee (subject to one-month prior notice) for
extending the insurance cover to the cardholders who opt to avail the facility.
5. DEFAULT AND REPORTING xviii. All Insurance Related queries / claims can be sent to [email protected]
a. In case of non-payment of minimum amount due by the payment due date the card would be
blocked and may be unblocked only after receipt of required payment. BOBCARD LIMITED f. TERMINATION/ REVOCATION OF CARD
reserves the right to withdraw the card facility or reduce the credit limit at its sole discretion i. The Cardholder may terminate the agreement at any time by sending a written notice
without prior notice. In case of continued non-payment of card outstanding, BOBCARD to BOBCARD LIMITED Customer Support (refer Customer Support). However, the card
LIMITED may cancel the credit card and the same may not be reinstated even after the dues account will be closed only on full clearance of all the outstanding.
are paid. ii. The privileges of the Card may be suspended and the Card cancelled by BOBCARD
b. If the Cardholder does not pay at least the minimum amount due by the payment due date, LIMITED, either temporarily or permanently, at any time in its absolute discretion and
the card will be reported (days past due) in the monthly submissions to the Credit Information without giving prior notice thereof to the Cardholder or assigning any reason therefore.
Companies (CICs), authorized by the RBI. If any dues or outstanding payable by the Card iii. The whole of the outstanding balance on the card account, together with the amount of
Member to the Bank hereunder remains due and payable, the Cardholder shall be reported any outstanding card transactions effected but not yet charged to the account, will become
to the RBI or any other authority as per prevailing norm and as required under the applicable immediately due and payable in full to BOBCARD LIMITED on suspension/termination of
regulations/laws. If requisite payment is made, the record will be accordingly updated in the the agreement for whatever reasons. The Cardholder may continue to receive monthly
subsequent monthly reporting to the CICs. For any queries related to updated information statements, reflecting the actual outstanding, even after closure of the card account if
please write to [email protected] there is an outstanding due.
c. In case of death/permanent in-capacitance of Cardholder, the entire outstanding iv. BOBCARD LIMITED reserves right to withhold the No Objection Certificate (NOC), even
balance (including unbilled transactions) will become immediately due and payable to after closure/termination/Cancellation of Card, if it is been found that Cardholder is in
BOBCARD LIMITED. Any outstanding in the credit card account shall be a legally binding default with any of the Bank of Baroda Group Companies.
and recoverable from the successors, beneficiaries, legal heirs, estate, assigns of the v. BOBCARD LIMITED reserves the right to cancel/close the ConQR credit card issued in
deceased Cardholder. case my current account as aforesaid with Bank of Baroda is closed for any reason
 vi. The privileges of the Card may be suspended and the Card cancelled by BOBCARD vi. Transaction alerts received may not be assumed as a confirmation of transaction
LIMITED, either temporarily or permanently if cardholder or his Family member use their completion.
own or family member’s BOBCARD LIMITED issued credit card at own establishment. vii. If the Cardholder does not wish to receive any direct marketing or telecalling / SMS from
vii. For urgent blocking of card please call on 1800 2665 100 & 1800 2667 100 (24*7) BOBCARD LIMITED for other products, the Cardholder may email BOBCARD LIMITED.
Toll Free from MTNL/BSNL Lines or SMS BLOCK <last 4 digits of your credit card The Cardholder will continue to receive communication pertaining to the core features of
number> at 9223172141 from your registered mobile number OR block the card the credit card. A soft copy of this MITC document, Card Member Terms and Conditions,
online by logging to your web portal account (Click - https://online.bobcards.com to relevant credit card guidelines and local regulations are available on the official website.
register if not already registered)
viii. BOBCARD LIMITED have the right to approve or decline any credit card transactions/
i. REWARD POINT T&C
payments or transactions originating from certain/any MCCs, with or without notice and a. Credit card on UPI transactions will be eligible for only Core reward points and Milestone
without assigning any reasons. In case BOBCARD LIMITED notices any unusual and reward point features.
abnormal transaction patterns in card usage, BOBCARD LIMITED will try to establish b. Reward Points will lapse in the following Scenarios:
contact with the customer on the registered phone number of the customer available in its i. Voluntary or Bank initiated Closures
records to verify the bonafide purpose of the card transaction. In case attempts to establish ii. Card getting classified as NPA
contact with the customer fail, BOBCARD LIMITED may restrict/terminate the use of card/s iii. Cardholder fails to make payment of credit card dues which is due for a period greater than
(primary/add-on/additional) without any further notice, if BOBCARD LIMITED reasonably 90 days
believes it necessary in the interest of the Cardholder and for security reasons. With a iv. Cardholder fails to make payment of outstanding dues on the card account and opts for
view to ensure that the Credit Card is being used as per the regulatory guidelines, Terms settlement of the outstanding amount.
and Conditions and applicable policies of BOBCARD LIMITED, BOBCARD LIMITED shall v. If the cardholder is found to be involved in fraud on own card account after the investigation
have the right to run periodic checks on the Credit Card usage to identify whether there is carried out by BOBCARD LIMITED.
is excessive utilization of credit limit beyond the sanctioned limit in one statement cycle, vi. In the event of the death of the cardholder
unusual or excessive utilization at few select merchants, possible collusion with merchant vii. If the credit card is not used for more than 365 days.
and/or usage towards non-personal/business related requirements, over-use/ misuse of viii. If the card is blocked for any other reason like lost/stolen and renewal/replacement card
features/ offers/ programs towards accumulation of undue reward points/ cash back / other could not be delivered due to address change and such card is not activated by the
benefits amongst others. Based on the usage patterns, if any of these is suspected by customer within 6 months.
BOBCARD LIMITED, BOBCARD LIMITED may take restrictive action on the Credit Card. For more details and Most important Terms & Conditions of the Reward point program, please visit
Such action can be with immediate effect and may include but not be limited to withdrawal MITC section of our website or refer at https://bobfin.in/RTnC.
of features/ benefits as well as complete termination of the Credit Card (primary/add-on/
additional or all the relationships). j. GRIEVANCE REDRESSAL MECHANISM
If any such action is taken by BOBCARD LIMITED - the onus will be on the customer to i. We believe that successful business depends on creating long lasting and mutually
provide satisfactory proof of bona fide usage to reinstate the Credit Card and attached beneficial relationship with customers. We have setup a separate customer grievance
features/ benefits as may be deemed fit by BOBCARD LIMITED. BOBCARD LIMITED redressal cell, which takes care of all the enquiries, queries and complaints/ grievances
decision in this regard shall be final and binding on the customers. of the customers. We provide the following types of support to our customers to deal with
Considering the above, card account/s may be cancelled as per the sole discretion of their requirements more effectively and timely manner.
BOBCARD LIMITED, in case of no response / unsatisfactory response from the cardholder. ii. For any further escalation, you can reach our Grievance Redressal Officer to
After termination/cancellation of the card account (primary/add-on/additional), card holder/s examine issues and provide an impartial resolution at Credit Card Customer Service
will be liable to repay the total outstanding including transactions which are yet to be billed. BOBCARD LIMITED (formerly known as BOB Financial Solutions Limited) 15th Floor,
Additionally, all benefits (reward points, cash back etc.) will be forfeited immediately. 1502/1503/1504, DLH Park, S.V.Road, Goregaon West, Mumbai – 400104 and also
email at [email protected]
g. LOSS / THEFT / MISUSE OF CARD
i. Cardholder should block the card immediately through https://online.bobcards.com (if CUSTOMER SUPPORT
already registered for the portal access) or call on 1800 2665 100 & 1800 2667 100 If the customer has any query or complaint, they can call us on the following numbers of our
(24*7) Toll Free from MTNL/BSNL Lines or SMS BLOCK <last 4 digits of your credit card corporate office or by registering their cards at https://online.bobcards.com.
number> at 9223172141 from your registered mobile number and report the loss/theft/
misuse of credit card/not received when due so that the card is blocked immediately. Issues Product Email ID/Tel.No
ii. BOBCARD LIMITED is not liable or responsible for any transactions incurred on the [email protected]
card prior to the time of reporting of the loss of the card to BOBCARD LIMITED and the Billing/Payment/Card Eterna
Cardholder will be wholly liable for the same. maintenance/Service 24*7 Eterna helpline: 1800 103 1002
iii. In addition to notifying BOBCARD LIMITED about the loss or theft of the Card, the request or other queries/ [email protected]
Cardholder must report any theft of the Credit Card(s) to the Police and lodge a FIR. Lost/Stolen Card All other
iv. The Cardholder will, however, be liable for all losses when someone obtains and misuses cards 24*7 toll-free: 1800 2665 100 & 1800 2667 100
the Card or PIN with the Cardholder’s consent. Block your card immediately by calling on 1800
v. BOBCARD LIMITED may, without referring to the Cardholder or any Additional Cardholder, 2665 100 & 1800 2667 100 (24*7) Toll Free
give the police or other relevant authorities any information that BOBCARD LIMITED from MTNL/BSNL Lines or SMS BLOCK<last
considers relevant about the loss, theft or misuse of a Card or PIN. However, release Lost/Stolen Card All cards 4 digits of your credit card number> at
of information, investigation, reports etc to the Cardholder shall be on sole discretion of 9223172141 from your registered mobile
BOBCARD LIMITED. number OR block the card online by logging to
vi. In order to get a replacement card, the cardholder should send an email request to your web portal account
[email protected] .
vii. BOBCARD LIMITED Contactless Cards allows you to pay with a simple tap. To make a Complaint Redressal
transaction of `5,000 or less, just tap to pay with your contactless card and you won’t mechanism
need to sign or enter any PIN. Contactless transactions are as secured as any chip or PIN [email protected]
based transactions. The Bank is not liable or responsible for any transactions incurred on If the complaint remains
the Card Account prior to time of reporting or delay in reporting of the loss or misuse of unattended from more
the card and the Card member will be wholly liable for the same. Terms and Conditions than 5 working days.
mentioned in the card member agreement is applicable for all contact-less cards and
contact-less transactions. Please be ready with the following information before making a call: Your credit card number, your
viii. For more details please refer customer liability policy available on our website: name, your contact phone number, your Email Id (if any)
www.bobcard.co.in
h. DISCLOSURE Customers can also directly write to our: Grievance Redressal Officer
i. BOBCARD LIMITED has tied up with Credit Information Companies (CICs) authorized by
the RBI and will share credit information including but not limited to the current balance, BOBCARD LIMITED (formerly known as BOB Financial Solutions Limited )
loans / EMI facilities linked to credit card (if availed), balance outstanding on credit card/ 15th Floor, 1502/1503/1504, DLH Park,
loan, payment history etc. along with the demographic details with these organizations S.V.Road, Goregaon West, Mumbai - 400104
on a monthly basis, as per the Credit Information Companies (Regulation) Act, 2005. The
CICs only provide factual credit information and do not provide any opinion, indication or 24*7 Toll Free number - 1800 2665 100 & 1800 2667 100
comment pertaining to whether credit should or should not be granted. For any queries
related to updated information please write to [email protected] BOBCARD LIMITED (formerly known as BOB Financial Solutions Limited )
Version : GENERIC MITC1.2 JUL 2024

ii. Notwithstanding anything contained hereinabove, BOBCARD LIMITED will not be held
responsible for credit rating/report issued by the independent CIC to cardholder at any 15th Floor, 1502/1503/1504, DLH Park,
point of time. S.V.Road, Goregaon West,
iii. It is in the best interest of Cardholder to maintain a good credit history by paying the Mumbai - 400104
necessary dues in a timely manner. Details of default would also be available with the
CICs, which in turn could impact the credit worthiness of Cardholder. www.bobcard.co.in
iv. BOBCARD LIMITED reserves its right to report a delinquent Cardholder to the CICs even
in an instance of Cardholder raising a billing dispute which BOBCARD LIMITED had
clarified as an invalid dispute earlier or the dispute being raised by Cardholder after the
cut-off date, as defined by BOBCARD LIMITED, and/or the dispute is in relation to secured
transactions where a PIN or 3D secure password was used.
v. BOBCARD LIMITED will provide the particulars of the card account to the statutory
authorities, as may be required.