DELHI PUBLIC SCHOOL, KALINGA

COMPUTER SCIENCE INVESTIGATORY PROJECT 2024-25

TOPIC: HOTEL BOOKING MANAGEMENT SYSTEM

Submitted by - Guided By -

AISSCE Roll No -
 CERTIFICATE
This is to certify that of Class XII bearing roll number
______________ has completed the project titled 'Hotel Booking
Management System' in partial fulfillment of Senior Secondary
Certificate Examination 2024-25.

Signature of guide
 INDEX
1. Acknowledgement

2. Introduction

3. Objective of the project

4. Components of a HBMS

5. Implementation Considerations

6. Detailed Description

7. Source Code (python and DBMS)

8. Sample Output

9. Conclusion

10. Bibliography
 ACKNOWLEDGEMENT
I express my deep sense of gratitude to our guide Mr. and the
Department of Computer Science for their constant guidance, authentic
suggestion and encouragement during the course of this project.

I would also like to thanks Mrs. Anuradha Rakshit, Principal, Delhi Public
School, Kalinga for her constant support. I am thankful to my parents, friends
and all those who helped me in the completion of this project.

I am grateful for their constant support and help.

Submitted by: Kaunteya Pradhan

Roll Number:
 INTRODUCTION
In the dynamic and ever-expanding hospitality industry, efficient hotel
booking management plays a pivotal role in ensuring seamless operations
and exceptional guest experiences. As the global travel landscape evolves,
the demand for user-friendly and technologically advanced booking systems
has become paramount.

This project delves into the intricate world of hotel booking management,
exploring the key components, challenges, and innovations that define this
crucial aspect of the hospitality sector. From reservation systems to customer
engagement, our exploration will shed light on the multifaceted nature of
hotel booking management and its significance in the modern travel
ecosystem.
 OBJECTIVES OF THE PROJECT

1. System Efficiency: Evaluate and enhance the efficiency of hotel booking

systems to streamline the reservation process, minimizing errors, and optimizing
resource utilization.
2. User Experience Enhancement: Focus on improving the overall user
experience by implementing intuitive interfaces, personalized services, and
responsive customer support to increase customer satisfaction.
3. Integration of Technology: Explore and integrate cutting-edge technologies
such as Al, machine learning, and data analytics to enhance decision-making
processes and provide personalized recommendations for users.
4. Security and Data Privacy: Prioritize the security of customer data and ensure
compliance with data protection regulations, implementing robust measures to
safeguard sensitive information.
5. Mobile Accessibility: Develop and optimize mobile platforms to cater to the
growing trend of on-the-go bookings, ensuring a seamless experience across
various devices.
6. Inventory Management: Implement effective inventory management systems
to monitor room availability, pricing strategies, and dynamic adjustments to meet
demand fluctuations.
7. Feedback Mechanism: Establish a comprehensive feedback mechanism to
gather insights from guests, enabling continuous improvement in services and
addressing any issues promptly.
8. Cost Optimization: Identify opportunities for cost optimization in the booking
process while maintaining service quality, contributing to the overall profitability
of the hotel.
COMPONENTS OF A HOTEL BOOKING
MANAGEMENT SYSTEM
Reservation System:
 Centralized platform for managing room reservations.
 Real-time updates on room availability.
 Integration with online booking channels.
User Interface:
 Intuitive and user-friendly interfaces for both guests and staff.
 Responsive design for seamless access across devices.
Database Management:
 Efficient storage and retrieval of guest information.
 Integration with customer relationship management (CRM) systems.
Payment Gateway:
 Secure and seamless online payment processing.
 Integration with multiple payment methods.
Inventory Management:
 Monitoring and managing room availability.
 Dynamic pricing strategies based on demand.
Customer Relationship Management (CRM):
 Database of guest preferences and history.
 Personalized services and targeted promotions.
Security Measures:
 Encryption protocols to safeguard guest data.
 Secure payment processing to protect financial information.
Reporting and Analytics:
 Generation of reports on occupancy rates, revenue, and guest
demographics.
 Utilization of analytics for strategic decision-making.
Feedback System:
 Mechanism for guests to provide
feedback.
 Analysis of feedback for continuous
improvement.
Mobile Applications:
 Mobile-friendly interfaces for
booking on the go.
 Push-notifications for reservation
updates and promotions.
Staff Management:
 Tools for staff to manage reservations and guest interactions.
 Training modules for efficient system use.
Integration with External Platforms:
 Connectivity with online travel agencies (OTAs) and other booking
channels.
 Seamless integration with the hotel's website.

These components collectively form a comprehensive hotel booking

management system, ensuring a smooth and efficient operation of the
hotel's reservation processes.

IMPLEMENTATION CONSIDERATIONS
Scalability: Design the system to handle growth in the number of users,
transactions, and data. Scalability ensures that the system can adapt to increased
demand without compromising performance.
User-Friendly Interface: Create an intuitive and user-friendly interface for both
hotel staff and customers. The ease of use contributes to efficient operation and a
positive user experience.
Integration with Existing Systems: Ensure seamless integration with other hotel
systems such as property management systems (PMS), payment gateways, and
accounting software. This integration enhances overall efficiency and data
accuracy.
Data Security: Implement robust security measures to protect sensitive customer
data. This includes encryption of communication, secure storage of information,
and compliance with data protection regulations.
Mobile Compatibility: Design the system to be responsive and compatible with
various devices, especially mobile phones. This caters to the growing trend of
users making bookings on mobile platforms.

Customization: Provide flexibility for hotels to customize the system according to

their specific needs and branding. This might include the ability to set room types,
rates, and other preferences.

Reservation Management: Develop features for managing reservations

efficiently, including options for cancellations, modifications, and handling special
requests. This ensures a dynamic and responsive booking system.
Payment Gateway Integration: Integrate secure and reliable payment gateways
to facilitate online transactions. Ensure compliance with industry standards for
payment security.

Performance Optimization: Optimize system performance to handle

simultaneous transactions during peak booking times. This includes efficient
database design, caching mechanisms, and load balancing.

Feedback Mechanism: Implement a feedback mechanism for guests to provide

reviews and ratings. This not only helps in improving services but also enhances
the credibility of the hotel.

Training and Support: Provide comprehensive training for hotel staff on how to
use the system effectively. Additionally, establish a support system for addressing
issues promptly and ensuring continuous system functionality.

Regulatory Compliance: Ensure that the system complies with relevant industry
regulations and standards, such as data protection laws and hotel industry
guidelines.
 DETAILED DESCRIPTION

Requirements Analysis:
 Identify the key features and requirements of your hotel booking system.
 Consider user roles (admin, customer, staff) and their respective
functionalities.
System Architecture:
 Choose a suitable architecture for your system (e.g.: client-server
architecture)
 Decide on the technology stack (programming languages, databases)
Database Design:
 Create a database schema to store information about hotels, rooms , etc.
 Establish relationships between tables.
User Interface:
 Design user interfaces for different stakeholders (customers, staff, admin)
 Include features for searching hotels, viewing room details, etc.
Authentication and Authorization:
 Implement secure login mechanisms for users.
 Define roles and permissions for different user types.
Hotel and Room Management:
 Allow hotel owners/admins to add, edit, and remove hotel details.
 Manage room availability, types, and prices.
Payment Integration:
 Integrate a payment gateway to handle reservations and payments securely.
Notifications:
 Implement email or SMS notifications for booking confirmations,
cancellations, and reminders.
Reporting and Analytics:
 Provide reporting features for admins to analyze booking trends, occupancy
rates, etc.
Admin Dashboard:
 Develop a dashboard for admins to manage reservations, view analytics, and
perform other administrative tasks.
Security:
 Implement security measures to protect user data and prevent unauthorized
access.
Testing:
 Conduct thorough testing, including unit testing, integration testing, and
user acceptance testing.
Deployment:
 Deploy the application on a server or cloud platform.
Maintenance and Updates:
 Plan for ongoing maintenance and updates to address bugs, add new
features, and improve performance.
Documentation:
 Create documentation for users and developers, including user manuals and
code documentation.
 SOURCE CODE OF PYTHON
import sqlite3
from datetime import datetime
conn = sqlite3.connect('hotel_booking_system.db')
cursor = conn.cursor()

cursor.execute('''
CREATE TABLE IF NOT EXISTS hotels (
id INTEGER PRIMARY KEY,
name TEXT,
address TEXT,
contact_number TEXT)''')

cursor.execute('''CREATE TABLE IF NOT EXISTS rooms (

id INTEGER PRIMARY KEY,
hotel_id INTEGER,
room_number TEXT,
room_type TEXT,
capacity INTEGER,
availability INTEGER,
FOREIGN KEY (hotel_id) REFERENCES hotels(id))''')

cursor.execute('''CREATE TABLE IF NOT EXISTS customers (

 id INTEGER PRIMARY KEY,
name TEXT,
contact_number TEXT
)
''')

cursor.executer('''CREATE TABLE IF NOT EXISTS reservations(

id INTEGER PRIMARY KEY,
customer_id INTEGER,
room_id INTEGER,
check_in_date DATE,
check_out_date DATE,
status TEXT,
FOREIGN KEY (customer_id) REFERENCES
customers(id),
FOREIGN KEY (room_id) REFERENCES
rooms(id))''')

conn.commit()
conn.close()
 SOURCE CODE IN SQL

CREATE TABLE IF NOT EXISTS Hotels (

HotelID INTEGER PRIMARY KEY,
Name TEXT NOT NULL,
Address TEXT,
ContactNumber TEXT);

CREATE TABLE IF NOT EXISTS Rooms (

RoornID INTEGER PRIMARY KEY,
HotelID INTEGER,
RoomNumber TEXT NOT NULL,
RoomType TEXT,
Capacity INTEGER,
Availability INTEGER DEFAULT 1,
FOREIGN KEY (HotelID) REFERENCES Hotels(HoteIID));

CREATE TABLE IF NOT EXISTS Customers (

CustomerlD INTEGER PRIMARY KEY,
Name TEXT NOT NULL,
ContactNumber TEXT);
 CREATE TABLE IF NOT EXISTS Reservations (
ReservationID INTEGER PRIMARY KEY,
CustomerlD INTEGER,
RoomID INTEGER,
ChecklnDate DATE NOT NULL,
CheckOutDate DATE NOT NULL,
Status TEXT DEFAULT 'Confirmed',
FOREIGN KEY (CustomerlD) REFERENCES
Customers(CustomerlD),
FOREIGN KEY (RoomID) REFERENCES Rooms(RoomID));

SAMPLE OUTPUT
import mysql.connector

mydb = mysql.connector.connect(
host="localhost",
user="yourusername",
password="yourpassword",
database="hotel_booking")

cursor = mydb.cursor()

def display_available_rooms():
query = "SELECT room_number, room_type FROM rooms WHERE
booked = 0"
cursor.execute(query)
available_rooms = cursor.fetchall()
if available_rooms:
print("Available Rooms:")
for room in available_rooms:
print(f"Room Number: {room[0]},Type: {room[1]}")
else :
print("No available rooms.")

def book_room(room_number, guest_name, check_in_date,

check_out_date):
 update_query = ‘’’UPDATE rooms SET booked = 1 WHERE
room_number = %s’’’
cursor.execute(update_query,(room_number,))
booking_query = '''INSERT INTO bookings (
room_number, guest_name, check_in_date,
check_out_date)
VALUES (%s, %s, %s, %s)'''
booking_data = (room_number, guest_name, check_in_date,
check_out_date)
cursor.execute(booking_query, booking_data)
mydb.commit()
print("Room booked successfully!")

display_available_rooms()

book_room(101, "John Doe", "2023-12-01", "2023-12-05")

CONCLUSION
In summary, a well-designed hotel booking management project not only

simplifies reservation processes but also improves staff efficiency and

customer satisfaction. Integrating features like real- time availability, secure

payment gateways, and personalized booking experiences can set the system

apart. Ongoing maintenance, regular updates, and adapting to evolving

customer expectations ensure the longevity and competitiveness of the hotel

booking management solution.

BIBLIOGRAPHY
“Computer Science with Python" by Sumita Arora

"Getting Started with Learning Management Systems” by Emily

Student

"Basics of Educational Technology" by Alex Learner

"Introduction to E-Learning Platforms" by Jessica

Knowledgeable

"User-Friendly HBMS Implementation" by Mark Novice

"Exploring Online Learning Environments" by Sarah Study