SHRM FINAL2024
SHRM FINAL2024
in a proac ve manner, and describes the organisa onal objec ves and strategies in
order to make effec ve u lisa on of human resources for a aining the business goals. It integrates strategic aims of the
organisa on with the human resources, for increasing business profits and building up an organisa onal culture, which
promotes crea vity, adaptability, and compe ve advantage. SHRM can be also defined as a planned sequence of human
resource opera ons and ac vi es designed to a ain organisa onal objec ves.
Scope of SHRM : 1 Aligning HR and Business Goals 2 Talent Acquisi on and Management 3 Organiza onal Development and
Culture 4. Workforce Planning and Analy cs 5. Performance Management 6. Learning and Development 7. Diversity, Equity, and
Inclusion (DEI) 8. Compensa on and Benefits Strategy 9. Employee Engagement and Well-being 10. Legal and Ethical Compliance
11. Global HR Management 12. Innova on and Technology Integra on
Features of SHRM : 1) Long-Term Focus 2) Associated with Goal-Se ng 3) Inter-related with Business Strategies 4) Fosters
Corporate Excellence Skills 5) Data-driven Decision Making Components of SHRM :1) Human Resources 2) Ac vi es 3)
Purposeful 4) Pa ern and Plan Objec ves of SHRM : 1) To Develop Strategic Competencies 2) To Give Sense of Direc on
3) To Achieve Integra on 4) To Formulate Business Strategy 5) Enhance organiza onal performance 6) A ract and retain top
talent 7) Improve Decision making through HR Analy cs Challenges/Barriers to Strategic HR : 1) Absence of Long-
Term Orienta on 2) Lack of Strategic Reasoning 3) Lack of Adequate Support from Top Management: 4) Resistance from Labour
Unions 5) Fear of Failure 6) Rigidity of HR Prac ces 7) Fear of A ri on 8) Absence of Measurement Techniques Overcoming
Barriers of SHRM : 1) Perform a Thorough Ini al Analysis ) Formulate Strategy 3) Gain Support 4) Assess Barriers 5) Manage
Change 6) Set-up Ac on Plans 7) Implementa on and Management of Project 8) Follow-up and Evaluate Importance of
SHRM : 1) Helps in Achieving Cost-Effec ve Engagement of Labour 2) Enables to Meet Changing Needs 3) Helps in Exploita on
of Emerging Opportuni es 4) Provides Clear-Cut Goals, Direc on, and Future Focus 5) Helps the Organisa on in Planning and
Execu ng Organisa onal Changes 6) Ensures Op mum U lisa on of Organisa onal Resources 7) Develops, Manages, and
Sustains Skills and Knowledge 8) Enhances Coordina on 9) Develops Base for Measurement 10) Helps to Mo vate Employees
Evolu on/Development of SHRM - 1. Transi on to Strategic HRM (1980s–1990s) - Focus: Aligning HR ac vi es with
organiza onal strategy. Features: i.HR started focusing on long-term organiza onal goals. ii. Development of leadership
programs and talent pipelines. iii. Introduc on of workforce planning and competency models. iv. Use of technology in HR
processes (e.g., HR Informa on Systems). Drivers of Development: i. Globaliza on and the need for a compe ve workforce.
ii. Transi on from industrial to knowledge economies. iii. Increasing focus on innova on and adaptability. 2. Maturity of
SHRM (2000s–Present) : Focus: People as a strategic asset and driver of organiza onal success. Features: i. Proac ve and data-
driven HR strategies. ii. Integra on of HR with business strategy through leadership involvement. iii.Emphasis on employee
engagement, well-being, and inclusion. iv. Use of advanced tools like AI, analy cs, and automa on in decision-making. v.
Workforce agility to adapt to market and technological changes. Drivers of Development: i. Rapid technological advancements.
ii. Shi s toward remote work and hybrid models. iii. Greater emphasis on sustainability and corporate social responsibility.
Investment perspec ve of Human Resource Management (HRM) : The investment perspec ve of Human Resource
Management (HRM) views employees as assets that require strategic investment to maximize their poten al and contribu ons
to organiza onal success. This perspec ve shi s the focus from trea ng employees as mere costs to recognizing them as key
drivers of compe ve advantage and long-term organiza onal growth.
Aspects of Investment in Human Resource: A. Human Resource Investment Considera on : 1) Management Values 2)
Ability of Risk Taking 3) Nature of Skills 4) U litarianism 5) Availability of Outsourcing B. Investment in Training and
Development: Inves ng in training and development (T&D) is a strategic ini a ve to enhance employee skills, knowledge, and
capabili es, ensuring they align with organiza onal goals and adapt to evolving industry demands. Such investments yield long-
term benefits in terms of produc vity, innova on, employee engagement, and overall organiza onal : performance. 1.
Onboarding Programs2. Technical Training 3. So Skills Training 4. Leadership Development 5. Compliance and Safety Training
6. Reskilling and Upskilling 7. E-Learning and Digital Training 8. Employee Development Plans C. Investment Prac ces for
Improved Reten on : 1) Organisa onal Cultures Emphasising Interpersonal Rela onship Values 2) Effec ve Selec on Procedure
3) Compensa on and Benefits 4) Job Enrichment and Job Sa sfac on 5) Prac ces Providing Work Life Balance: 6) Organisa onal
Direc on Crea ng Confidence in the Future 7) Reten on of Technical Employees 8) Other Prac ces in Facilita ng Reten on D.
Investment in Job Secure Workforces : 1) Recogni on of the Cost of Downsizing and Layoffs 2) Alterna ves to Layoffs 3)
Employment Guarantee 4) Work Effort and Job Security Rela onship E. Non-Tradi onal Investment Approaches : 1) Investment
in Disabled Employees 2) Investment in Employees Health 3) Flexible work model
SHRM APPROACHES: INDIAN CONTEXT : 1. Integrated systems model (Rao and Pareek) 2. HRD Framework (Athreya) 3. HRD
as an approach (Dayal) : 1. Talent Acquisi on and Reten on: I Focus on Local Talent Pools ii. Reten on through Career
Development 2. Employee Engagement and Mo va on : i. Work-Life Balance Ini a ves ii. Recogni on and Rewards 3.
Diversity and Inclusion : i. Promo ng Gender Diversity ii. Cultural Diversity and Inclusion 4. Learning and Development
(L&D) : i. Skill Development for Growth ii. Use of Technology in Learning 5. Performance Management : i. Goal-Oriented and
Appraisal Systems ii. Employee Development Focused 6. Compensa on and Benefits : i. Compe ve Salary Structures ii.
Benefits Tailored to Local Needs 7. Employee Well-being : i. Focus on Mental Health and Wellness ii. Health and Safety
Ini a ves 8. Labor Law Compliance 9. Technology-Driven HR Prac ces : i.HR Tech Adop on: ii. Data Analy cs for Decision
Making 10. Global HR Integra on
HR Bundles Approach
The HR Bundles Approach is a strategic method in Human Resource Management that focuses on implemen ng interconnected
sets or "bundles" of HR prac ces rather than isolated individual prac ces. This approach emphasizes the synergy created when
complementary HR prac ces are grouped, leading to improved organiza onal performance.
Core Concepts of HR Bundles Approach : 1. Interdependence of Prac ces: HR prac ces are designed to complement and
reinforce each other.Example: Recruitment, training, and performance management working together to enhance employee
capabili es and mo va on. 2. Systemic Impact: The collec ve effect of HR bundles is greater than the sum of individual
prac ces. Example: A bundle focused on employee engagement might include prac ces like flexible working hours, recogni on
programs, and professional development opportuni es. 3. Customiza on : HR bundles are tailored to align with specific
business strategies and organiza onal needs. Example: A high-performance work system (HPWS) bundle for innova on-focused
firms. Example of HR Bundles : 1. High-Performance Work Systems (HPWS) : Bundles designed to maximize employee
performance and organiza onal outcomes. Includes selec ve hiring, extensive training, performance-based rewards, and
par cipatory decision-making. 2. Commitment-Oriented HR Bundles: Focus on building employee loyalty and organiza onal
commitment. Includes career development, internal promo ons, and long-term incen ves. 3. Flexibility-Oriented HR Bundles :
Designed to promote adaptability in dynamic environments. Includes flexible work arrangements, cross-training, and mul -
skilling. 4. Cost-Reduc on HR Bundles : Aimed at improving efficiency and reducing opera onal costs.Includes lean staffing,
standardized processes, and automated HR systems.
Advantages of the HR Bundles Approach : 1. Enhanced Synergy 2. Alignment with Business Strategy 3. Improved Employee
Outcomes 4. Organiza onal Performance Challenges of the HR Bundles Approach : 1. Complexity in Implementa on 2.
Context Dependency 3. Measurement Issues drawbacks of HR bundles approach : 1) Difficulty in Combining Different
Prac ces 2) Complexity in Achieving Internal Fit
Sources of Supply : 1) Internal Supply: It comprises of the existing staff within the org.. It is the major source of employment
for an org.. i) Staffing Tables/Manning Charts: It is basically a pictorial representation of the jobs within the org. which depicts
that how many employees are presently working on those jobs and how many will be required in future. ii) Markov Analysis: It
displays the percentage of the number of employees within the org. in a particular along with details of the employee who are
being promoted or being transfered . iii) Skill Inventories: database is maintained which consists of record of knowledge ,abilities,
experience , skills of employee .using these vacancies are filled iv) Replacement & Succession Planning 2) External Supply:
external sources include the potential human resources existing outside the org.. i) Campus recruitment ii)consultants.
Essentials for Effective HRP : 1) Alignment with Org. Objectives 2) Support of Top Management 3) Suitable Time Period 4) Skill
Inventory 5) HR Information System (HRIS 6) Proper Arrangement and Coordination Importance of HRP : 1) Provide good
employee 2) Allows Easy Expansion and Diversification 3) Helps in Budget Formulation 4) Reduces Uncertainties and Change 5)
Controls Labour Imbalance 6) Helps in Training and Development of Employees Limitations of HRP : 1) Inaccuracyof Forecasts 2
Identity Crisis 3) Requires Active Involvement of Top Mgmt 4) Employee Resistance 5) Technical Issues 6 Weak Info. System 7
Uncertainties 8 Costly and Lengthy Activity 9 Improper Coordination with Other Executive Functions 10 Loss of Balanced Focus
Business Strategy and HRP
The rela onship between business strategy and human resource planning (HRP) is integral, as HRP ensures that an organiza on
has the right people, with the right skills, in the right roles, at the right me to execute its business strategy effec vely.
Link Between Business Strategy and HRP - 1. Alignment with Organiza onal Goals : HRP ensures the workforce aligns with
the overall business strategy. Example: A firm pursuing a differen a on strategy needs HRP to focus on recrui ng crea ve,
innova ve talent. 2. Workforce Planning : Business strategies define the type and number of employees required. Example:
Cost leadership strategies may priori ze automa on and a lean workforce, whereas differen a on may require highly skilled
and diverse employees. 3. Skill Development and Training : HRP iden fies the skills needed to support strategic goals and
organizes training accordingly. Example: A company transi oning to digital opera ons will priori ze reskilling employees in
digital technologies. 4. Talent Acquisi on and Reten on : HRP plans recruitment strategies based on business needs.
Example: Niche strategies require a rac ng specialists, while cost leadership focuses on opera onal efficiency. 5.
Performance Management : Business strategy influences KPIs and performance metrics. Example: In a customer-focused
strategy, HRP might emphasize training employees in customer service excellence.
Strategic HRP in Ac on : 1.Cost Leadership Strategy - Focus: Efficiency and cost reduc on. HRP Ac ons: i.Hire employees
with generalist skills for flexible roles. ii. Op mize workforce size through lean staffing. iii.Implement standardized training
programs to minimize costs. 2.Differen a on Strategy - Focus: Innova on and uniqueness. HRP Ac ons: i. A ract top- er
talent with specialized skills. ii. Invest in con nuous learning and development. iii. Create a culture of innova on and crea vity.
3.Focus/Niche Strategy- Focus: Specializa on and market segmenta on. HRP Ac ons: i. Recruit specialists in targeted areas. ii.
Offer customized training to address niche market needs. iii. Develop strong employer branding to a ract targeted talent pools.
U- 3 HR SYSTEMS
Human Resource (HR) systems are the electronic tools used to access HR-related informa on and perform HR-related func ons.
The systems also enable HR staff to execute HR-related ac vi es such as job announcements and personnel ac ons. HR systems
are frameworks comprising processes, policies, and tools designed to manage an organiza on's human resources effec vely.
They include components like recruitment, training, performance management, payroll, and employee engagement.
Steps in Developing HR Systems: 1) Determine the Need 2) Iden fy the HR Network to Meet the Needs 3) Determine Major
Players in the System and their Need for Access to the System 4) Select an HR Consultant to Assist in Designing of So ware and
Hardware Systems 5) Iden fy So ware to Accommodate HR Needs 6) Iden fy Hardware to Capably Manage the So ware
Applica ons 7) Prepare Request for Proposals (RFP 8) Consider Confiden ally Requirements
Components of HR Systems: 1 Staffing system 2. Reward and compensa on system 3. Employee and career development
system 4. Performance management system
STAFFING SYSTEMS
Staffing is that part of the process of management which is concerned with obtaining, u lising, and maintaining a sa sfactory
and sa sfied workforce. It is the process of iden fying, assessing, placing, evalua ng, and developing individuals at work.
Staffing is a very important func on of the management. No organisa on can be successful unless it can fill and keep filled the
various posi ons with the right type of employees. Nature of staffing - 1) Managerial Func on 2) Pervasive Ac vity 3)
Con nuous Ac vity 4) Efficient Management of Personnel 5) Appropriate Selec on and Placement 6) Universal Func on 7)
Dynamic Func on Process of Staffing : Step 1: Manpower Planning 2: Job Analysis 3: Recruitment 4: Selec on 5:
Induc on and Orienta on 6: Training and Development 7: Performance Appraisal 8: Employment Decisions 9: Separa on:
Recognising Staffing Systems that Fit the Firms Business Strategy : 1. Analyze Business Goals: Understand the firm's
priori es, whether it’s cost efficiency, growth, or innova on. 2. Iden fy Skills Needs: Map required competencies and roles to
strategic objec ves. 3. Choose Recruitment Channels: Use the right pla orms to target desired talent pools. 4. Adapt Selec on
Methods: Tailor evalua on processes (tests, interviews) to iden fy strategy-aligned candidates. 5. Ensure Cultural Alignment:
Select candidates who fit the organiza onal culture and values.
Recognising High-Quality Prac ces When Selec ng for Achievement : 1) Work Sample Tests 2) Structured Situa onal
Interviews 3) Managerial Assessment Centres: Recognising High-Quality Prac ces When Selec ng for Poten al : 1)
Cogni ve Ability Tests 2) Educa onal A ainment and Elite College and Universi es
Importance of Staffing : 1) Key to Other Managerial Func ons 2) Building Healthy Human Rela onships 3) Human Resource
Development 4) Long-Term Effect 5) Poten al Contribu on
REWARD AND COMPENSATION SYSTEMS
Reward system: procedures, rules, and standards associated with alloca on of benefits and compensa on to employees.. An
employee reward system consists of organisa on's integrated policies, processes and prac ces for rewarding its employees in
accordance with their contribu on, skill and competence & their market worth. "A reward can be defined as any posi vely
perceived physical, economic or social consequence". Aim of Reward System: 1A rac on 2Great Performance 3 Commitment
Components of a Reward System : 1) Financial Reward 2) Non-Financial Reward 3) Reward Policies : i) Level of Rewards ii)
External Compe veness versus Internal Equity iii) Assimila on Policies iv) Protec on Policies v) Transparency 4) Psychological
Sa sfac on: This form of reward includes opportuni es to perform meaningful work, social interac ons with others in the
workplace, job training, career advancement opportuni es, recogni on, employer brand, and a host of similar factors 5) Pay
Structures 6 Base Pay 7 Job Evalua on 8 Con ngent Pay 9 Allowances 10) Total Earnings 11 Total Remunera on 12) Total Reward
COMPENSATION : the sum of money that an employer pays to an employee for providing his services to the organisa on.
Compensa on determines the lifestyle of employee in the society, his dedica on towards the organisa on, and his level of
mo va on "Compensa on means all forms of pay of going to employees and arising from their employment".
Compensa on system/Components of Compensa on - 1) Basic Salary: It is the major por on of the employee's
compensa on. Different components of the wages such as bonuses, premiums, allowances, etc. are determined with the help
of basic salary. Seniority and rank are the two factors, which are considered for determining the basic salary. 2) Incen ves:
An incen ve is a very important component of pay structure. It is given in addi on to the regular wages. Incen ves a ract the
employees and mo vate them to perform be er. 3) Bonus: Bonus is the payment which is given to workers as a share of
the organisa on's profits in a par cular year. The profit is expected to be made due to contribu on of employer and hard work
of the workers. 5) Provident Fund: Provident fund is the payment which an employee receives a er his re rement or when
he resigns from the organisa on. Both employee and employer contribute equally in the provident fund. 6) Over me Pay
7) Allowances: Allowances can be defined as the payment given to an employee by an employer in monetary terms : I Dearness
Allowance ii House Rent Allowance (HRA iii Conveyance Allowance. iv Leave Travel Allowance (LTA v Fixed Medical Allowance
Factors Influencing Compensa on : 1) Ra o of Demand and Supply 2) Ability to Bargain 3) Cost of Living 4) Type of Market
5 Compara ve Wages 6 Ability to Pay 7 Labour Efficiency 8) Employment Skills 9 Govt. Regula ons 10 Image of the Organisa on
Importance of Compensa on : 1) Helps in A rac ng High Skilled People 2) Improves Efficiency of Organisa on 3) Acts as a
acquiring good talent. Link between Employer and Employee 5) Mo vates Employees for Be er Performance 6) Encourages
Healthy Compe on and Collabora on 7) Helps to Differen ate between Good and Poor Performers 8) S mulates Employee
Involvement: 9) Strengthens Organisa onal Compe veness 10) Maintains Organisa onal Harmony
Aligning Reward and Strategy with Firm's Business Strategy Compensa on : 1. Understand the Firm's Business Strategy
2. Define the Objec ves of the Reward Strategy 3. Tailor the Components of Compensa on 4. Align with Organiza onal
Culture5. Incorporate Metrics for Performance Alignment 6. Consider Employee Perspec ves 7. Regular Review and Adjustment
Pay Level: Maintaining Compe veness in Compensa on External : 1 Lead Policy: A lead policy maximises the ability to
a ract and retain quality employees and minimises employee dissa sfac on with pay. 2 Meet Policy: This is the most common
compensa on strategy. This level of compe veness occurs when an organisa on's compensa on strategy is equal to the
labour market for the same posi on 3 Lag Policy: A policy of paying below-market rates may hinder a firm's ability to a ract
poten al employees. But if a lagged pay level is coupled with the promise of higher future returns (e.g, stock ownership in a
high-tech start-up firm), this combina on increase employee commitment and foster teamwork, which increase produc vity.
Use of Pay Surveys for Compe ve Market Data: 1. Establishing Compe ve Pay Structures 2. Iden fying Market Trends
3. Suppor ng Pay Equity 4 Informing Budget Planning 5 Enhancing Recruitment Strategies 6. Retaining Top Talent 7 Customizing
Incen ve Plans Sources of Data for Pay Surveys : 1) Published Data 2) Pay Clubs 3) Special Surveys 4)
Consultants' Pay Databases 5) Government Surveys 6) Internet Surveys 7) Professional Organisa on Surveys 8) Employer Group
Surveys 9) Compensa on Consultants Surveys
Employee /fringe Benefits: Employee benefits are also popularly known as fringe benefits. This is a supplemental
compensa on which is paid by an employer to his employee, apart from his direct wages and incen ves. These are granted as
assistance or addi onal facili es to the employees by the employer either: (a) voluntarily or (b) as a legal requirement or (c) as
a part of collec ve nego ated agreement Types of Fringe Benefits : 1) Payment for Time not Worked : i) Paid Holidays ii)
Shi Premium: iii) Holiday Pay: 2) Employee Security: i) Lay-Off Compensa on ii) Retrenchment Compensa on 3) Safety and
Health Provisions 4) Welfare and Recrea onal Facili es : i) Housing ii) Canteen iii) Consumer Socie es iv) Credit Socie es V)
Employee Counselling vi) Legal Assistance vii) Educa onal Facili es viii) Transporta on Facili es: ix) Welfare Sec ons X) Holiday
Homes: xi) Picnics and Par es: 5) Old Age and Re rement Benefits: i) Employees' Provident Funds (EPFs ii) Deposit-Linked
Insurance iii) Gratuity iv) Medical Benefits Importance of Employee Benefits : 1) Financial Security for Workers 2)
Reduc on in A ri on Rate 3) Enhancement of : Produc vity 4) Create Trust and Warmth in Employer-Employee Rela onship
EMPLOYEE AND DEVELOPMENT SYSTEMS CAREER
Employee and career development systems are structured frameworks organiza ons use to support employee growth and align
individual career goals with organiza onal objec ves. These systems include training programs, mentoring, performance
appraisals, and career planning tools. They aim to enhance skills, increase engagement, and prepare employees for future roles.
Effec ve systems iden fy development needs, provide opportuni es for learning and advancement, and foster a culture of
con nuous improvement.
Training and Development System : A training and development system is a structured approach used by organiza ons to
enhance employees' skills, knowledge, and competencies to meet current and future business needs. It includes iden fying
training needs, designing and delivering programs (e.g., workshops, e-learning, on-the-job training), and evalua ng their
effec veness.
Systema c Approach to Training : A. Training Needs Assessment : 1) Organisa onal Analysis 2) Task Analysis 3) Individual
Analysis B. Training Design and Delivery : 1) Goal Statements 2) Instruc onal Objec ves 3) Instruc onal Strategies 4) Evalua on
Methods 5) Types Materials 6) Media Selec on 7) Design Document C. Training Evalua on :1) Evalua on Criteria 2) Evalua on
Design
Measures for Making Employee Development System Effec ve : 1) Make Sure the Curriculum is Comprehensive and
Relevant to the Employees' Jobs and Career Aspira ons 2) Structure Employee Development System by Using Formal Curriculum
with Course Descrip ons 3) Set-up System to Track Training and Get Feedback
Role of Training in Career Development : 1) Increase Employee Value 2) Reduce A ri on Rates 3) Enhance Opera onal
Efficiency
CAREER DEVELOPMENT SYSTEM - career development system is a formal, organised, planned effort to achieve a balance
between individual career needs and organisa onal workforce requirements. For example, the organisa on has certain needs
for staffing and employees have needs to effec vely u lise their personal skills. Career development systems are based upon
an organisa on's unique core competencies or a developable skill set. Designing Effec ve Career Development Systems
: 1. Define Organiza onal Goals and Needs 2. Assess Employee Needs and Aspira ons 3. Establish a Clear Framework 4. Develop
Programs and Resources 5. Personalize Development Plans 6. Integrate Technology 7. Foster a Culture of Growth 8. Measure
Success Benefits of a Career Development System : Benefits for Employees : 1. Enhanced Skill Development 2. Clear
Career Pathways 3. Increased Job Sa sfac on 4. Higher Earning Poten al 5. Improved Confidence and Mo va on 6. Work-Life
Balance 7. Adaptability to Change Benefits for Organiza ons : 1. Improved Employee Reten on 2. Stronger Talent Pipeline 3.
Increased Produc vity 4. Enhanced Employer Brand 5. Alignment with Business Goals 6. Reduced Recruitment Costs 7.
Encourages Innova on Career Development as Mo va onal Tool for Employee : 1) Evaluates Capabili es Cri cally 2)
Creates a Pool of Talent 3) Talent-reten on 4) Enhances Employee Aspira ons 5) Work Life Balance 6) Meets Legisla ve Criteria
7) Enhances Organisa onal Compe veness 8) Keeps Employees Updated 9) Establishes Goal-Congruence
PERFORMANCE SYSTEMS (PMS) MANAGEMENT
The systema c process which can be employed for the improvement of overall performance of an organisa on by enhancing
individual performance within the framework of a team is called Performance Management (PM). A Performance Management
System (PMS) is a structured approach to managing and improving employee performance. It involves se ng clear goals,
providing regular feedback, assessing progress, and aligning individual performance with organiza onal objec ves. PMS
includes performance appraisals, employee development, and recogni on, aiming to enhance produc vity, employee
engagement, and overall organiza onal success through con nuous performance monitoring and improvement.
Purposes and Uses of PMS : 1) Human Resource Planning (HRP 2) Recruitment and Selec on 3) Personnel Decisions 4)
Training and Development 5) Feedback, Mo va on and Personal Development 6) Career Planning and Development 7)
Compensa on and Reward 8) Internal Employee Rela ons
Components of PMS : 1) Performance Planning 2) Performance Appraisal and Reviewing 3) Performance Feedback and
Counselling 4) Rewarding Good Performance 5) Performance Improvement Plans 6) Poten al Appraisal
Prerequisites for an Effec ve PMS : 1) Achieving the Business Strategy 2) Fulfilling Organisa onal Responsibili es 3) Enabling
Employees to Manage their Own Performance and Development 5) Role of HR Func on 6) Importance of Objec ves 7) Input,
Process, Output, Outcome Model
Aligning Performance Management Systems with Firm's Strategy : 1. Understand the Firm’s Strategy 2. Translate Strategy
into Organiza onal Goals 3. Design the Performance Management System 4. Foster a Culture of Con nuous Feedback 5.
Integrate Learning and Development 6. Leverage Technology 7. Reward and Recognize Aligned Performance 8. Evaluate and
Refine the System
Performance Appraisal as a Tool of Performance Management : Performance appraisal is a tool which is used to evaluate
the employees' performance at the workplace. It generally includes qualita ve and quan ta ve dimensions of employees' job
performance. In this context, performance is defined as the level of work achievement. It generally represents how successfully
an individual sa sfies the job requirements. Performance is constantly evaluated on the basis of outcomes.
Techniques of Performance Appraisal
1) Tradi onal/Past-Oriented Methods of Appraisal: Tradi onal methods of performance appraisal focus on past performance.
They aim at giving feedback to the employees pertaining to their ac vi es which can be u lised for a aining bigger victory in
the near future. Tradi onal appraisal methods : i) Graphic Ra ng Scales (GRS) : Employees are rated on a scale for specific
traits such as teamwork, punctuality, and produc vity. ii) Straight Ranking Method : Employees are ranked in order of their
performance, from highest to lowest iii) Paired Comparison Method: Each employee is compared with every other employee
in pairs, and the be er performer is noted. iv) Cri cal Incident Method: Managers document specific instances of effec ve or
ineffec ve behavior during the appraisal period. v) Group Appraisal Method: vi) Checklist Method: Supervisors check off
predefined performance criteria that an employee meets. vii) Forced Distribu on Method (Forced Ranking Method):
Employees are categorized into predetermined performance levels (e.g., top 10%, middle 70%, bo om 20%).
2) Modern/Future-Oriented Methods of Appraisal: Modern methods of performance appraisal focus on future performance.
These methods evaluate employees' capabili es for achievement and define standards for both short and long-term
performance. : i) Behaviourally Anchored Ra ng Scales (BARS): Combines quan ta ve and qualita ve evalua on by linking
ra ngs to specific behaviors or outcomes. ii) Management by Objec ves (MBO : Employees and managers collabora vely set
measurable goals, and performance is evaluated based on goal achievement. iii) Psychological Appraisals: Focuses on assessing
an employee’s poten al through psychological tests and evalua ons. iv HR Accoun ng: Measures the monetary value of an
employee’s contribu on to the organiza on. v 360-Degree Performance Appraisal: Performance feedback is collected from
mul ple sources, including peers, subordinates, supervisors, and some mes clients. vi Assessment Centres: Employees
par cipate in simula ons, role plays, case studies, and group exercises to evaluate performance in real-world scenarios.
Ra ng Errors in Performance Appraisal : 1) First Impression Error 2) Halo Effect 3) Strictness or Leniency 4) Central Tendency
Bias 5) Recency Bias 6) Stereotyping 7) Contrast Effect 8) Personal Bias 9) Spillover/Past Performance Effect 10) Similar-to-Me
Effect 11) A ribu on Error
Guidelines to Overcome Performance Appraisal Problems : 1) Know the Problem 2) Use the Right Appraisal Tool 3) Keep
a Diary 4) Get Agreement on a Plan 5) Develop Clear Policies 6) Improve Rater's Skills 7) Be Fair 8) Refinements in the Design of
Appraisal Methods Contribu on of Performance Appraisal in Organisa onal Growth : 1) Improving Communica on 2)
Encouraging Good Work and Improvement 3) Improving Decision-Making Ability 4) Elimina ng Informa onal Inaccuracies 5)
helps to compare 6) Providing Assistance to Organisa on Advantages of PMS : 1) Enables Goal Alignment 2) Facilitates
Employee Development Plan 3) Creates Consistency in Performance Guidelines 4) Generates Data and Informa on for Be er
Results 5) Fosters Proac ve Communica on 6) Retains Talent Disadvantages of PMS : 1) Risk of Internal Compe on 2)
Favouri sm 3) Expensive and Time-Consuming 4) Manager's Dilemma 5) convoluted and bureaucracy