Operational manual

vessel and container

operator
(mainliners & feeders)

APM Terminals Maasvlakte II

Classification: Internal
 APM Terminals MVII
Department: Operations Operational manual vessel & container operators

Content
1 Introduction ........................................................................................................................................................ 4
2 Daily Operations - Operations Management ...................................................................................................... 4
3 Berth Planning ..................................................................................................................................................... 4
3.1 CALL INFORMATION DEEP-SEA AND FEEDER VESSELS ................................................................................................ 5
3.2 LONG TERM SCHEDULE ...................................................................................................................................... 5
3.3 SHORT TERM SCHEDULE OR MOVE COUNT INFORMATION......................................................................................... 6
3.4 1ST VESSEL CALL INFORMATION ........................................................................................................................... 7
4 Data EDI Center ................................................................................................................................................... 8
4.1 DISCHARGE INFORMATION DEEP-SEA AND FEEDER VESSELS ....................................................................................... 8
4.1.1 Discharge information: vessel operator to APM Terminals MVII ...................................................... 8
4.1.2 Discharge COPRAR: container operator(s) to APM Terminals MVII .................................................. 8
4.1.3 Discharge information APM Terminals MVII » vessel and container operator ................................. 8
4.2 LOAD INFORMATION DEEP-SEA AND FEEDER VESSELS ............................................................................................... 9
4.2.1 Loading instructions: container operator to APM Terminals MVII .................................................... 9
4.2.2 Load COPRAR: container operator(s) to APM Terminals MVII .......................................................... 9
4.2.3 Load information APM Terminals MVII » container operator........................................................... 9
4.3 CARGO CONTROL ............................................................................................................................................. 9
4.3.1 Cargo Cut Off ................................................................................................................................... 9
4.3.2 Late Arrival Requests ..................................................................................................................... 10
4.3.3 Add On Request ............................................................................................................................. 10
4.3.4 Early Delivery Requests .................................................................................................................. 10
4.3.5 Connections ................................................................................................................................... 10
4.3.6 Deviated calls................................................................................................................................. 10
4.3.7 Inducement or ad hoc calls ............................................................................................................. 10
4.4 DOCUMENTATION .......................................................................................................................................... 10
4.4.1 Document pre-information ............................................................................................................ 10
4.4.2 Document handling ........................................................................................................................ 10
4.4.3 Document Information general ...................................................................................................... 11
4.5 BOOKING INFORMATION .................................................................................................................................. 11
4.5.1 Missing and/or incorrect booking information .............................................................................. 11
4.6 CONTAINER RELEASES...................................................................................................................................... 11
4.7 CONTAINER BLOCK REQUESTS ........................................................................................................................... 11
4.8 CONTAINER INSPECTION REQUESTS .................................................................................................................... 12
4.9 PHYCO-CONTAINERS ...................................................................................................................................... 12
4.9.1 (Internal) ........................................................................................................................................ 12
4.9.2 (External) ....................................................................................................................................... 12
4.10 SCAN CONTAINERS (INTERNAL) ......................................................................................................................... 12
4.11 SCAN AND CUSTOMS INSPECTION (EXTERNAL)...................................................................................................... 12
4.12 DAILY REPORTING .......................................................................................................................................... 12
4.13 YARD OPENING AND CLOSING TIME ................................................................................................................... 13
5 Vessel Planning ................................................................................................................................................. 14
5.1 DISCHARGE PREPARATION DEEP-SEA AND FEEDER VESSELS ...................................................................................... 14
5.1.1 Discharge information: vessel operator to APM Terminals MVII .................................................... 14
5.2 LOADING PREPARATIONS DEEP-SEA AND FEEDER VESSELS........................................................................................ 14
5.2.1 Load information: vessel operator to APM Terminals MVII ............................................................ 14
5.2.2 Load information: APM Terminals MVII to vessel operator ............................................................ 14
5.3 BERTH PROSPECTS.......................................................................................................................................... 14
5.4 SPECIAL CARGO .............................................................................................................................................. 15
5.5 ORDERING OUTGOING VESSEL ........................................................................................................................... 15
6 Gate Department .............................................................................................................................................. 16
6.1 SECURITY IN ................................................................................................................................................. 16
6.2 GATE IN AND GATE OUT ................................................................................................................................ 16

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Classification: Internal
 APM Terminals MVII
Department: Operations Operational manual vessel & container operators

6.2.1 Container seals .............................................................................................................................. 16

6.2.2 IMO labelling ................................................................................................................................. 16
6.2.3 Direct deliveries & receivables: truck to ship or vice versa (eg IMO 1, high value, diplomatic cargo
etc.) 16
6.2.4 NDP alarm at visual gate in and out (OCR)..................................................................................... 16
6.2.5 Electronic Interchange Receipt ....................................................................................................... 16
6.3 HANDLING IMO 7.......................................................................................................................................... 16
6.3.1 Procedure IMO 7 import................................................................................................................. 17
6.3.2 Procedure IMO 7 Transit (Remain On Board cargo) ........................................................................ 17
6.3.3 Procedure IMO 7 export ................................................................................................................. 18
7 Health Safety Security & Environment .............................................................................................................. 19
7.1 SECURITY AND SAFETY REQUIREMENTS ............................................................................................................... 19
7.1.1 Security vessel ................................................................................................................................ 19
7.1.2 On site safety regulations .............................................................................................................. 20
7.1.3 Pre notification of visitors to vessels and ship stores deliveries ...................................................... 20
7.2 DECLARATION OF SECURITY .............................................................................................................................. 20
7.3 VESSEL SAFETY .............................................................................................................................................. 20
7.3.1 Vessel Inspection............................................................................................................................ 21
7.3.2 Safe entrance confined spaces ....................................................................................................... 21
7.4 HANDLING EXPLOSIVES AND RADIATION CARGO ................................................................................................... 21
8 Supporting Services ........................................................................................................................................... 22
8.1 REEFER HANDLING .......................................................................................................................................... 22
8.2 BREAK-BULK.................................................................................................................................................. 23
8.3 ANY OTHER SPECIAL CARGO HANDLING .............................................................................................................. 24
8.3.1 Stuffing and stripping containers ................................................................................................... 24
8.3.2 Fumigation containers ................................................................................................................... 24
9 Appendix I: Adress and Contact information .................................................................................................... 25
9.1 GENERAL INFORMATION .................................................................................................................................. 25
9.1.1 Address .......................................................................................................................................... 25
9.1.2 Internet general ............................................................................................................................. 25
9.1.3 TermView ...................................................................................................................................... 25
9.1.4 Terminal Operations Management team ....................................................................................... 26
9.1.5 Terminal Operations Departments ................................................................................................. 26
9.1.6 Other Contacts .............................................................................................................................. 27
10 Appendix II: Deadlines ...................................................................................................................................... 28
11 Appendix III Opening times – Hours and Holidays ............................................................................................ 29
11.1 OPERATING HOURS ......................................................................................................................................... 29
11.1.1 Gate opening hours: 24 hours a day, 7 days per week ................................................................... 29
11.1.2 Sea side operations: 24 hours a day, 7 days per week .................................................................... 29
11.1.3 Office hours: Monday - Friday 08:30 - 17:00. .................................................................................. 29
11.2 OPENING HOURS DURING HOLIDAYS ................................................................................................................... 29
11.2.1 Opening hours gate & sea side operations ..................................................................................... 29
11.2.2 Gate opening hours Christmas & New Year.................................................................................... 29
11.2.3 Sea side operations Christmas & New Year .................................................................................... 29
12 Appendix IV Berthing information .................................................................................................................... 30
13 Appendix V EDI (Electronic Data Interchange) abbreviations ........................................................................... 31
14 Appendix VI Other abbreviations ..................................................................................................................... 32
15 Appendix VII VGM ............................................................................................................................................. 33

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Classification: Internal
 APM Terminals MVII
Department: Operations Operational manual vessel & container operators

1 Introduction
The operational procedures stated in this manual are specifically for all vessel and container operators
calling APM Terminals Maasvlakte II (MVII). This operational manual is structured according to the
activities and the location where the activity is being conducted within APM Terminals MVII. All data and
information needs to be delivered at the corresponding departments. Contact information can be found
in appendix I. Overall deadlines can be found in appendix II.

APM Terminals MVII is a highly automated facility. Within this environment, it is essential that all
information is delivered timely and correctly, enabling safe and smooth operations.

2 Daily Operations - Operations Management

The Manager Execution is responsible for all daily operational activities. The Manager Execution
supervises all our operational departmental activities and is available 24/7 except for Christmas and New
Year’s Day via below mentioned phone numbers.

Phone +31 (0)107549670 or +31 (0)61262255

3 Berth Planning
Berth Planning is responsible for maintaining and updating the berth plan for mainliners, feeders, barges
and rail. Vessel, Feeder and Barge stowage is handled by Vessel Planning. Same goes for monitoring the
progress on the overall seaside operation.
The Berth Planning department is available on weekdays from 07h30 till 17h00. Outside mentioned
hours, Vessel Planning (see chapter 5) will handle all requests in relation to Berth Planning. Data EDI
Center (see chapter 4) can be contacted outside office hours in relation to rail planning.

Email [email protected]
Phone +31 (0)107549671

All call announcements for deep-sea and feeder vessels have to be done by the vessel operator per email
(in future set up, via web application or interface). All deep-sea calls, both proforma and inducement
calls, need to be confirmed 10 days ahead to guarantee Cargo Opening Time.

Barge window planning is also handled by our Berth Planning department. APM Terminals MVII
segregates barge volumes in regular volumes and fixed window volumes. Therefore APM Terminals MVII
will work with a fixed window concept to encourage service reliability for barge operator, container
operator and terminal. Further details on barge berth planning and/or the fixed window concept, can be
found within the specific operational manual for barge operators which will be available
www.apmterminals.com/en/maasvlakte or by contacting our Berth Planning department.

Every call, both deep-sea and feeder, needs to be confirmed by the vessel operator according to the
deadlines mentioned in appendix I and need to be updated at all times from that moment on. Along with
this call confirmation, detailed call information needs to be provided by the vessel operator each visit.

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Classification: Internal
 APM Terminals MVII
Department: Operations Operational manual vessel & container operators

3.1 Call information deep-sea and feeder vessels

Mentioned call information should cover the following items:
• Vessel name;
• ETA and required Estimated Time of Departure (ETD);
• Operator (and husbandry agent when different);
• Vessel coordination (the main vessel operator is responsible for load list and stowage plan and
should only provide mentioned information);
• Expected number of total moves. Total move count should also include:
o Total discharge and load moves including re-stow moves;
o Amount of live reefers to be discharged and loaded;
o Amount of special containers to be discharged and loaded (think of pallet wide, empty flats,
bundles, International Maritime Organization (IMO));
o Amount of empty containers to be discharged and loaded.
• All specialties such as ship repairs, lay-by due to bunkering, break bulk, IMO 1, IMO 7, vessel
damage which can hamper operations, etc.;
• Limitations mooring (standard mooring as per below);
• Handling stackers, twist locks and lashing.

General remark(s):
• Standard mooring Prinses Amalia haven (Quay) = Port Side alongside;
• Standard mooring Prinses Margriet haven (Quay) = Starboard Side alongside;
• Call announcements for trucks, rail and barges, will be described in the operational manuals for
specific operators mentioned, these can be found on www.apmterminals.com/en/maasvlakte. APM
Terminals MVII will work with the Fixed Window concept for barges and will work with time slots
for trucks.

3.2 Long term schedule

Long term schedules need to be available 30 days before ETA of 1st deep-sea vessel mentioned on same
schedule. This guarantees smooth information processes from and to container and vessel operators
from that moment on. Those long term vessel schedules should cover the following items:
• Vessel name;
• Vessel code;
• Unique voyage numbers;
• Service / trade;
• Planned ETA’s.

It is preferable that long term schedules of feeder vessels will also be made available for APM Terminals
MVII as soon as possible before ETA of feeder.

Mentioned long term schedules need to be sent to: [email protected],

[email protected] and [email protected].

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Classification: Internal
 APM Terminals MVII
Department: Operations Operational manual vessel & container operators

3.3 Short term schedule or Move count information

Short term schedules (10+ day’s) needs to be provided on daily basis by vessel operator and should
cover following topics:
• Vessel name;
• Vessel code;
• Unique voyage numbers;
• Service / trade;
• Planned ETA’s;
• Total moves divided into discharge-, load- and restow moves;
• Special cargo such as break-bulk, imo7 (including stow position), imo1 (including stow position))
empties, live reefers, out of gage containers, pallet wide containers.
• Special handlings needed such as ship repairs, bunkering, special provision.

Mentioned information need to be sent to: [email protected],

[email protected] and [email protected].

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Classification: Internal
 APM Terminals MVII
Department: Operations Operational manual vessel & container operators

3.4 1st Vessel call information

If a specific vessel has never called APM Terminals MVII before, general vessel information as per below
is needed enabling smooth handling of 1st call:
• Ship’s name (preferably also name(s) of sister vessel(s));
• Service/line/vessel operator;
• Vessel code;
• Call sign/nickname;
• Lloyds number/IMO;
• Vessel class (including eventual sister ships);
• Length Over All (LOA), Longitudinal Center of Gravity (LCG), Transfer Centre of Gravity (TCG);
• Email address and phone of vessel;
• Twist lock, stacker and lashing plan;
• Amount and type of stacker flat(s);
• Stability computer system used;
• Navis Ships Data (NSD) file (= electronic layout) (for the NSD file, if not available, please request
from other terminals);
• Vessel layout;
• General arrangement.

The lay out file should cover the following items enabling safe and smooth operations:
• LCG’s
- Including reference point measured from;
- Rreference for LCG values: from aft perpendicular, forward perpendicular or midships;
- Distance from reference to stern;
• TCG’s;
• Vertical Centre of Gravity (VCG);
• Stack weights;
• Tank top - hatch cover clearances;
• Hatch covers (collapsible or not);
• Reefer positions (including engine directions);
• 45ft positions;
• Structures above deck (bridge, funnel, vessel cranes etc.).

Deep-sea and Feeder vessel characteristics need to be available at APM Terminals MVII 14 days before
ETA in case electronic NSD files is available. IF there is NO electronic NSD files available, above mentioned
information must be available at least 14 days before ETA of specific vessel.

Above mentioned 1st call information has to be sent to:

[email protected] & [email protected].

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Classification: Internal
 APM Terminals MVII
Department: Operations Operational manual vessel & container operators

4 Data EDI Center

Data EDI Center is responsible for handling all information needed for the operational process serving all
operators (deep-sea, feeder, barge, truck and rail) calling our facility. Data EDI Center is also responsible
for safeguarding the RTO status of APM Terminals MVII and will address customs related matters.
Data EDI Center is available 24/7 except for Christmas and New Year’s Day.

Email [email protected]
Phone +31 (0)107549525 / 9526

APM Terminals Maasvlakte II will operate under RTO license. In case license reference number is
needed on documents, you can contact our Data EDI Center.

4.1 Discharge information deep-sea and feeder vessels

The vessel operator is responsible for communicating discharge instructions including restowage and
remain on board cargo. The container operator is responsible for communicating discharge lists on
container level. APM Terminals MVII is responsible for communicating discrepancies and discharge
confirmations. Below is summarized what specific discharge information should be provided both to, and
by APM Terminals MVII:

4.1.1 Discharge information: vessel operator to APM Terminals MVII

This information should cover the following items:
• Call Reference Number (CRN);
• Discharge Bayplan/stowage plan occupied and empty locations message (BAPLIE1 2);
• Discharge stowage plan and discharge instructions3;
• Discharge recap(s) via email by vessel operator. Recap(s) are used in case of discrepancies within
the discharge information totals.

4.1.2 Discharge COPRAR: container operator(s) to APM Terminals MVII

The discharge Container discharge/loading order message (COPRAR) should cover the following items:
• Vessel code and voyage;
• Container number;
• On-carriage information (including next modality VS/FD/BG/TR/RL);
• In case of transshipment: correct next vessel/voyage is needed;
• Gross weight;
• Size/International Organisation for Standardisation (ISO) type;
• Specials (Out Of Gauge (OOG) dimensions, IMO, reefer temperature etc.).

Note: The discharge coprar is leading in context of detailed container information except the POD.

COPRAR also preferably contains sensitive cargo indication (such as blood plasma, live shellfish, high value
etc.) within the stowage code. If option is not used, instructions need to be sent via email.

4.1.3 Discharge information APM Terminals MVII » vessel and container operator
This information should cover the following items:

• Discrepancies BAPLIE (vessel operator) and COPRAR (container operator);

• Discharge confirmation through Container announcement message (COPARN) during operations;
• Final BAPLIE including over and short landed containers.

1 BAPLIE file ex vessel operator is leading in case of discrepancies on move count and not otherwise instructed.
2 BAPLIE file to be sent to both [email protected] and [email protected].
3
Discharge stowage plan and instructions are to be sent to both [email protected] and
[email protected]. Further detailed description can be found in chapter 4, vessel planning.

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Classification: Internal
 APM Terminals MVII
Department: Operations Operational manual vessel & container operators

4.2 Load information deep-sea and feeder vessels

The container operator is responsible for communicating loading lists on container level. APM Terminals
MVII is responsible for communicating loading confirmation. Below is summarized what specific loading
information should be provided both to and by APM Terminals MVII.

4.2.1 Loading instructions: container operator to APM Terminals MVII

This information should cover the following items:
• Load recap totals to verify electronic data send;
• Load recaps for special cargo (such as live reefer, IMO, OOG etc.);
• In case of loading empty containers, an instruction on guideline is also needed defining at least
amount to be loaded, size/type and Port Of Discharge (POD).

4.2.2 Load COPRAR: container operator(s) to APM Terminals MVII

The load COPRAR should cover the following items:
• Vessel and voyage;
• Container number;
• POD;
• Gross weight;
• Size - ISO type;
• Specials (OOG dimensions, IMO, Reefer temperature etc.);
• VGM weight (also see appendix VIII).
Note: handling special stowage instructions can be provided within the COPRAR and will be handled with
best effort when specified correctly.

4.2.3 Load information APM Terminals MVII » container operator

This information should cover the following items:
• Containers not load ready on receipt of load COPRAR (not arrived, customs blocked, no customs
document number, not fit for further transportation, wrongly labeled, scan, no vgm weight etc.);
• Containers delivered to our terminal for involved vessel which are however not included in the load
list. This will be done on receipt of load COPRAR;
• Discrepancy empty loading order versus availability on terminal;
• Cancellation list on agreed Cargo Cut Off;
• Load confirmation through Container discharge/loading report message (COARRI);
• Over- and short landed container list4;
• Final load list (if required);
• Containers still on our terminal at departure of specific vessel5.

4.3 Cargo control

4.3.1 Cargo Cut Off

Cargo Cut Off on all deep-sea vessels, feeder vessels, barges and rail will be handled by Data EDI Center.
Outstanding and cancellation advisories on container load lists will be sent to container operators
according to specific deadlines as mentioned in appendix II (chapter 10). Same deadlines need to be in
line with agreed proforma vessel schedules.

Note: Adding or Cancelling containers after Cargo Cut Off need to be minimized at all times. Due to the
highly automated process on our terminal, the negative effect can cause an immediate impact on the
operation and most likely the ETD of specific vessel.

4
Unknown over landed containers, will automatically be re-stowed if no timely information is available stating otherwise.
5
When not otherwise specified, information of mentioned containers will be changed into next vessel in same service.

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Classification: Internal
 APM Terminals MVII
Department: Operations Operational manual vessel & container operators

4.3.2 Late Arrival Requests

Late Arrival Requests (LAR) can only be done by the agreed functions of the container operator and need
to be sent to Data Edi of APM Terminals MVII. The Late Arrival request must be done before, latest on
CCO. However, late arrivals need to be be pre-announced before CCO, if late arrivals are pre-announced
before CCO we can accept and plan these if arrival of unit is before vessel ETA. APM Terminals MVII will
do the utmost effort to load specific containers within the consideration that it will not hamper operation
nor ETD of specific vessel. The best possible option will be determined by Vessel Planning.

4.3.3 Add On Request

After the CCO, it is possible to send a one-off add-on request for load ready containers to the loading
list. It is mandatory to send an add-on COPRAR, all mail requests will be rejected. Deadline for this add-
on request is 14 hrs before ETA.

4.3.4 Early Delivery Requests

Earlier Deliveries are containers that are delivered to the terminal before Yard Opening Time (YOT). For
a description of YOT see 4.13. Earlier Delivery Requests can only be done by the agreed functions of the
container operator and need to be sent to Data Edi of APM Terminals MVII. The amount of early
deliveries may not exceed 5% of the total amount to be loaded up to a maximum amount of 15
containers per operator on specific vessel.

4.3.5 Connections
Minimum window that is needed to ensure waterside (deep-sea to/from feeder or deep-sea to deep-sea)
connections is 12 hours in between ETD of discharge vessel and ETA of load vessel. When the window will
be less than 12 hours, it will be nominated as tight connection. In that case it will be evaluated per incident
and needs mutual agreement with Manager Planning.

4.3.6 Deviated calls

Starting point with calls that deviate from proforma window or earlier agreed ETA/ETD (= 10+ days) , is
that deadlines will move with same interval in regards to ETA as stated in appendix lI
Note: for example ETA advancing with 3 hours = CCO advancing with 3 hours.

4.3.7 Inducement or ad hoc calls

When a call is not related to a mutual agreed proforma, all deadline topics as mentioned in appendix II
have to be agreed with Manager Planning and involved stakeholders for specific vessel respectively
container operators.

4.4 Documentation

4.4.1 Document pre-information

All customs documents need to be announced via the Service ‘Notification Export Documentation’ or
‘Notification Import Documentation’ in the Dutch Port Community System, Portbase. Without customs
document information, the container cannot be delivered or picked-up from APM Terminals MVII.

4.4.2 Document handling

It is the aim of APM Terminals MVII that all hampering factors will be extracted before the actual
operational handling to guarantee a smooth equal operational service to all users of our terminal. It is
therefore that no physical document handling can be performed by APM Terminals MVII which
simultaneously creates a clear responsibility within the total logistic chain in regards to document
handling.
All documents that need to be released by customs can be a copy of same documents and it is therefore
allowed that the specific documents can be provided digital to the transporting company at all times
which can be provided to customs.

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Classification: Internal
 APM Terminals MVII
Department: Operations Operational manual vessel & container operators

Note: The transport of physical documents from barges calling our terminal to customs, or vice-versa, will
be handled by APM Terminals MVII. The transport of physical documents applicable for other modalities,
needs to be performed by the hinterland or container operator itself.

4.4.3 Document Information general

Container and document information can be found on http://termview.apmterminals.com.
Whenever mentioned internet site or named option is not available, this information can also be
retrieved by hinterland operators via sending an EDI Container pre-notification message
(COPINO) 13 message. An Application Error and Acknowledgement (APERAK) message will be sent back
containing all information on availability of the container. In the rare occasions left, Data EDI Center can
also be contacted.

4.5 Booking information

The container operator needs to provide on forehand per EDI COPARN correct booking information
which should cover the following items:
• Booking number;
• Amount;
• Name of terminal;
• Line operator;
• Vessel code and vessel voyage;
• Port of discharge;
• Size/type;
• Gross weight;
• Specials, such as IMO (Class/ United Nations number (UNno)), Reefer (live Y/N, Temp), OOG
(Dimensions) etc.

4.5.1 Missing and/or incorrect booking information

If no or incorrect booking information has been received, containers cannot be accepted on APM
Terminals MVII. The hinterland operator (truck, barge or rail operator) has to preannounce containers,
including booking numbers, via the services ‘Barge / Rail / Road Planning’ of the Dutch Port Community
System of Portbase. Direct feedback on the container status will be given via EDI APERAK to the hinterland
operator. More information can be found in the Operational Manuals Barge, Rail and Truck which will be
on www.apmterminals.com/en/maasvlakte.

4.6 Container releases

The container releases via EDI Container release order message (COREOR) need to be provided by the
container operator and should cover the following items:
• Name of terminal;
• Modality release (truck, rail, barge or all);
• Ex/to vessel and voyage;
• Unique/random pin code6

4.7 Container block requests

Blocking and de-blocking requests line related can only be done via email by the container operator and
will only be handled by the Data EDI Center. Each request should cover the following items:
• Container number;
• Full/empty status;
• Reason for blocking

6
For safety and security reasons, the unique pin code is not visible at the terminal. Note: The load COPRAR from the container operator will be
considered as release. When this cannot be provided per EDI, a hardcopy load list has to be sent by container operator.

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Classification: Internal
 APM Terminals MVII
Department: Operations Operational manual vessel & container operators

4.8 Container inspection requests

Single container inspection requests, up to a maximum of 5 containers, can be sent to our Data EDI Center
via email. Our Data EDI Center is the only department that is able to grant inspection requests via our
Terminal Operating System (TOS). To safeguard that container(s) will be available timely for inspection, it
is advisable to send such a request 48 hours in advance. When requests are exceeding the maximum of
5 containers or will become structural, such requests can be discussed with the Manager Planning.

4.9 Phyco-containers
4.9.1 (Internal)
When Physical Control (Phyco) of the container is needed, the same guideline as mentioned under 4.8 is
valid with the addition that when opening of a container is needed, a ‘fiat bezichtiging’ from customs is
required and customs need to be notified by the container operator 7. After inspection, the new seal
number attached needs to be sent via email to Data EDI Center.
The procedure to gain actual permission to enter our facility and specific the inspection areas can be
obtained via our Daily operations management (chapter 9 for contact information). The highly automated
environment such as our terminal is not common and therefore creates other than usual safety risks.
Therefore specific procedures need to be adhered to at all times.

4.9.2 (External)
When Physical Control (Phyco) of the container is needed including cargo sampling the container needs
to be transported to the external Customs facility. APM Terminals MVII can provide the transport to the
customs facility (Bosporusstraat 5, 3199 LJ Maasvlakte Rotterdam). This service can be requested via the
Gate Department.

4.10 Scan containers (Internal)

Under RTO all import and export containers selected for scan by customs will be transported to/from our
onsite scan facility. Selection by customs will create an automatic transport order to this facility. Priority
setting is based on first in – first out principle in respect of scan selection creation date.
The status of internal (scan) blocks can be obtained via http://termview.apmterminals.com. Same
information can only be retrieved by hinterland operators via sending an EDI COPINO 13 message. In the
rare occasions left, Data EDI Center can also be contacted.

4.11 Scan and Customs inspection (external)

It can occur that containers need to be scanned or inspected at the external customs facility. APM
Terminals MVII can provide the transport to the customs facility (Bosporusstraat 5, 3199 LJ Maasvlakte
Rotterdam). This service can be requested via the Gate Department.

4.12 Daily Reporting

APM Terminals MVII will provide a ‘daily moves report’ and a ‘terminal overview report’ too involved
container operator(s). Within these reports, the container operator can extract for example longstanding
and/or empty containers. For implementing mentioned daily reports, focal points within the liner
organization are needed to agree upon the format of same reports.

7
The inspection areas are not designed to take out cargo of containers.

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Classification: Internal
 APM Terminals MVII
Department: Operations Operational manual vessel & container operators

4.13 Yard Opening and Closing Time

Yard Opening Time as a rule starts 5 days + time of the day of ETA and closes 24 hours prior to vessel ETA.
Yard Opening Time specifics are updated according to long term ETA advise which has to be forwarded
to APM Terminals MVII by the vessel operator and described in chapter 3.2 (Long term schedules).
Mentioned schedules will then be published on www.apmterminals.com/en/maasvlakte.

The YOT will change when the ETA of the vessel changes. Once the YOT has passed, it does not change
anymore. The yard will remain open for this vessel, regardless of any changes to the ETA. When the
vessel will omit APM Terminals MVII, containers are no longer accepted.
Note; The standard yard opening time rule can be adjusted by the terminal if this is deemed necessary
to reduce yard density safeguarding continuity of terminal operation within a safe environment.

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Classification: Internal
 APM Terminals MVII
Department: Operations Operational manual vessel & container operators

5 Vessel Planning
Vessel Planning is responsible for planning and monitoring deep-sea vessels, feeders and barges. Vessel
Planning will always liaise with involved vessel operators during the planning and operational windows.
Once all information - mentioned under chapter 4.1 and 4.2 Data EDI center - is provided, Vessel Planning
will start the object planning and sequencing process. Vessel Planning is available 24/7 except for
Christmas and New Year’s Day.

Email [email protected]
Phone +31 (0)107549673 / 9674

5.1 Discharge preparation deep-sea and feeder vessels

Vessel Planning will collect all information mentioned in chapter 4.1 and 4.2 before starting the planning
process. Requests, such as priority discharges, can only thereafter be handled and will be done on a best
effort basis in liaise with Vessel Planning.

5.1.1 Discharge information: vessel operator to APM Terminals MVII

The vessel operator is responsible for communicating the discharge plan, discharge instructions (when
applicable), restows, special cargo, attention points, remain on board cargo and gear box positions.

5.2 Loading preparations deep-sea and feeder vessels

The vessel operator is responsible for communicating the load instructions including restows, special
cargo, attention points and gear box positions.

5.2.1 Load information: vessel operator to APM Terminals MVII

This information should cover the following items for safeguarding safe and smooth operation:
• Stowage instruction message (MOVINS) file via EDI;
• Load plan;
• Load instructions (including restows, gearbox positions etc.);
• Specified lists with planned stow positions for IMO cargo, reefer cargo, OOG cargo, restows
(including restow account) and GEARBOXES. Preferably mentioned lists should be accompanied
with recaps per titel;
• Detailed stowplan and instructions in case of handling special cargo such as break bulk, IMO 1, IMO
7.

Note: It would be mutual beneficial when an agreement can be made upfront on flexibility within
loading empty containers and coastal containers.

5.2.2 Load information: APM Terminals MVII to vessel operator

Below is summarized which specific activities will be handled by Vessel Planning towards vessel operator:
• Discrepancies between stowage layout and load file;
• Discrepancies between stowage instructions and terminal limitations;
• Pre-plan via BAPLIE file to central planning of vessel operator and vessel command;
• Final plan via BAPLIE file to central planning of vessel operator and vessel command;
• Terminal performance report and terminal departure report (if required).

5.3 Berth Prospects

Before any deep-sea vessel arrival, Vessel Planning will send berth prospects containing safety topics,
mooring and starting operation instructions. All will be related to avoid unsafe working areas and
operational delays during port stay.

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Department: Operations Operational manual vessel & container operators

5.4 Special cargo

Vessel Planning will liaise between stakeholders during Vessel Planning. First contact point in regards to
preparation of break bulk (or any other direct vessel deliveries), is always the Supporting Services
department within APM Terminals MVII.

5.5 Ordering outgoing vessel

Vessel Planning will inform vessel operator (or representative agent) timely on expecting end of
operations. Same is applicable when changes are occurring compared to agreed ETD.

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Classification: Internal
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Department: Operations Operational manual vessel & container operators

6 Gate Department
The Gate Department is responsible for the entire operational truck flow on our terminal.
The Gate Department is available 24/7 except for Christmas and New Year’s Day.

Email [email protected]
Phone +31 (0)107549679 / 9684

6.1 Security IN
Truck companies can only enter the terminal with a valid (= OK status) Truck Appointment Registration
(TAR) number which is obtained via EDI after the pre-announcement to be initiated by the trucking
company. Trucks arriving with a not valid (= NOK) status on their TAR, will be asked to first solve the root
cause of the NOK status. In this case the truck driver will be asked to leave the facility for safety purposes.

Identification of truck drivers via Cargo Card and FingerVein is mandatory within our highly automated
process. This personal information will be stored on the Cargo Card which can be used for all future
terminal visits.

6.2 Gate IN and Gate OUT

To ensure a smooth handling at our terminal, the container operator has to provide correct pre-
information as mentioned in chapter 4.5 & 4.6. Providing this information timely and correctly, enables
hinterland operators to receive an OK status on their TAR which is needed for acceptance to our terminal
and thus smooth handling at our terminal. To avoid idle time within the truck planning, the truck operator
always has access to the actual container status via Portbase or www.apmterminals.com/en/maasvlakte.

6.2.1 Container seals

Containers delivered by truck without proper seals, or with incorrect seals, cannot be accepted at our
terminal. Correct seals are needed to prevent an International Ship and Port facility Security (ISPS) code
conflict. Same applies to incorrectly sealed containers.

6.2.2 IMO labelling

Containers without, or incorrect, IMO labelling, cannot be accepted at gate-in on APM Terminals MVII. It
is however possible to acquire IMO labels at the Security Lodge on our truck parking which will be directly
charged.

6.2.3 Direct deliveries & receivables: truck to ship or vice versa (eg IMO 1, high value, diplomatic
cargo etc.)
The Container Operator should provide all necessary information by email regarding truck visit for
direct deliveries and receivables. As this information differs per case, it can be discussed with the Gate
Coordinator. Exception is break bulk, wherefore our Supporting Services can be contacted (chapter 8).

6.2.4 NDP alarm at visual gate in and out (OCR)

When nuclear radiation is detected at the entrance via our Nuclear Detection Portal (NDP), the truck
driver has to obey instructions via matrix signs initiated by customs. The involved container will
immediately be blocked by customs. The block status can always be requested by the truck operator via
Portbase or our Gate Department.

6.2.5 Electronic Interchange Receipt

All truck drivers have the option to request an Electronic Interchange Receipt (EIR) during the terminal
visit. After completion of this container visit, the EIR can only be requested by the Container Operator.

6.3 Handling IMO 7

Handling IMO 7 needs specific attention and is therefore further specified below divided in import and
export:

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Classification: Internal
 APM Terminals MVII
Department: Operations Operational manual vessel & container operators

6.3.1 Procedure IMO 7 import

The preannouncement of IMO 7 shipment has to be done by Vessel Operator three weeks before vessels
ETA. The Container Operator has to send a copy of the relevant permit to the HSSE department of APM
Terminals MVII. This copy is only required once for the term of validity of the permit. The container
operator also has to provide a copy of the packaging approval to the HSSE department of APM Terminals
MVII for each specific shipment.

Three weeks prior to vessels ETA , APM Terminals MVII requires the following information:
• Number of containers;
• Radiation readings;
• Container numbers (preferably).

This information has to be sent to:

• [email protected];
• [email protected] and
• [email protected].

One week prior vessel ETA , APM Terminals MVII requires:

• Container numbers;
• Actual radiation readings at loading and stow positions on board8.

This information has to be sent to the departments mentioned below:

• [email protected];
• [email protected];
• [email protected];
• [email protected];
• [email protected];
• [email protected] and [email protected].

All containers will be checked and measured by APM Terminals MVII qualified Hazardous Cargo Team
(HCT) prior vessel operation, or truck entrance, to assure that radiation level intensities are not exceeding
the safe levels as mentioned on the container packing certificate. Only after approval of HCT, operation
will commence. This might cause for a short delay in port stay of the vessel. There are no additional
security measures necessary.
Direct pick up of the cargo will be done via the normal trucking procedures. Truckers need to pre-
announce their visit via Portbase and will receive a "TAR OK" message if cargo is ready in case of a truck
pick up. The Operational Manual for truck operators can be found on
www.apmterminals.com/en/maasvlakte.

Emergency phone numbers have to be exchanged and need to be mentioned on the Dangerous Good
Declaration. These contact numbers need to be reachable 24/7.

6.3.2 Procedure IMO 7 Transit (Remain On Board cargo)

The same procedure as mentioned under 6.3.1 is applicable for Transit (Remain On Board cargo). The
part of direct pick-up by truck is of course not applicable. Also is a “relevant permit” in respect of further
transportation not needed.

8
stowage positions need to facilitate easy access for APM Terminals MVll in order to execute radiation reading.

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Classification: Internal
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6.3.3 Procedure IMO 7 export

The pre-announcement of IMO 7 shipment needs to be done by Vessel Operator three weeks before
vessels ETA. The container operator has to send a copy of the relevant permit to the HSSE department of
APM Terminals MVII. This copy is only required once for the term of validity of the permit. The container
operator also has to provide a copy of the packaging approval to the HSSE department of APM Terminals
MVII for each specific shipment.

Four days prior truck arrival, APM Terminals MVII requires:

• Container numbers;
• Actual radiation readings at loading facility;
• Planned stow positions on board.

This information needs to be sent to following departments:

• [email protected];
• [email protected];
• [email protected];
• [email protected];
• [email protected];
• [email protected];
• [email protected].

Delivering the cargo will be done via normal trucking procedures. Time of delivery is ± 2 hours before ETA
of vessel. Truckers need to pre-announce their visit via Portbase. Possible ETA of trucks has to be liaised
via the Vessel Planning department. The Operational Manual for truck operators can be found on
www.apmterminals.com/en/maasvlakte.

Truck driver(s) first need to report at the Security Lodge of APM Terminals MVII. Trucks may not enter
the terminal without measures being performed. The gate opening times will be 24/7. All containers will
be checked and measured by APM Terminals MVII qualified Hazardous Cargo Team (HCT) at the Security
Lodge to assure that radiation level intensities are not exceeding the safe levels as mentioned on the
container packing certificate. Only after approval of HCT, truck(s) may enter terminal via regular
procedure. This might cause for a short delay. Trucks will be guided by APM Terminals MVII staff as from
entrance on the terminal till departure. Handling of the shipment through the terminal will be done basis
normal procedures for IMO (7) cargo.

Emergency phone numbers have to be exchanged and need to be mentioned on the Dangerous Good
Declaration. Same contact numbers need to be reachable 24/7.

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Classification: Internal
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Department: Operations Operational manual vessel & container operators

7 Health Safety Security & Environment

The Health Safety Security & Environment department (HSSE) is responsible for:
• Controlling access to terminal and quay site as per ISPS code;
• Handling Pre-arrival Notification on Security (PANS);
• Handling ISPS notifications for vessel visitors/deliveries;
• Ensuring a safe and healthy workspace for all;
• Advice on hazardous cargo issues;
• Assist in case of emergencies.

The HSSE department is available on weekdays from 08h30 till 17h00. Outside mentioned hours, our
24/7 Security and Hazardous Cargo Team specialist are available in case of emergencies.

Email [email protected] (Security Lodge 24/7 available)

Phone +31 (0)10 7549773 (Security Lodge 24/7 available)
Phone +31 (0)6 41851780 (Security Lodge 24/7 available)

Email [email protected] (Hazardous Cargo Team 24/7 available)

Phone +31 (0)6 13863402 (Hazardous Cargo Team 24/7 available)

Email [email protected] (HSSE department, office hours)

Phone +31 (0)10 754 9563/9568/9569 (HSSE department, office hours)

7.1 Security and Safety requirements

APM Terminals MVII is an ISPS certified Port Facility (IMO Port Facility Number NLMSV-0034, PSO
reference number 36-2, Port ID number 19740).

7.1.1 Security vessel

The following information needs to be pre-advised upon arrival by Vessel Operator (or a
representative):
• Security level ship;
• Name Ship Security Officer (SSO) including phone number, fax and email address;
• Name agency;
• Crew list;
• Names of expected visitors;
• Names of expected ship suppliers;
• Need to bunker, if yes: name bunkering company.

Ship visitors and suppliers need to be pre-announced at the Security Lodge of APM Terminals MVII at all
times.

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Department: Operations Operational manual vessel & container operators

7.1.2 On site safety regulations

Every individual on site of APM Terminals MVII, including visitors and suppliers, need to comply with the
terminal’s safety and security rules. In brief they are:
• Access to the facility is at own risk;
• You need to be able to identify yourself at all times (valid Identification card or passport required);
• Security on site performs random searches and visitations;
• A video surveillance system is watching over our facility;
• Dutch traffic rules are applicable on site unless stated otherwise. The maximum speed on main
roads is 30km/hour or slower dependent on the situation. At the terminal there is a overtaking
prohibition;
• No overtaking;
• No parking alongside vessels at any time;
• No smoking or open fire on site;
• No photo or video recordings without permission;
• Use, possession or dealing of alcohol and drugs are forbidden. Random checks are performed and
participation is mandatory (or access to the terminal will be denied);
• Mandatory use of Personal Protection Equipment (PPE); safety shoes, yellow safety (signal) vest and
safety helmet;
• PPE are primarily an individual responsibility. For visitors a limited amount of PPE is available at the
Security Lodge for temporary use and need to be returned after visit;
• Operational areas are strictly prohibited because of running, automated equipment;
• Be aware of traffic and dangerous equipment on site;
• Keep fire-fighting equipment, emergency exits, entrances and exits free;
• All incidents (damages and personal injuries) need to be reported at phone number: +31 (0)6
83076494.
More detailed instructions are available upon request at the HSSE department.

7.1.3 Pre notification of visitors to vessels and ship stores deliveries

All visitors, suppliers and ship handlers need to be announced to our Security Lodge through the
announcement module (or via [email protected]). For vessels these announcements
need to be done by the agency or the vessel itself. Those announcements cannot be done by the visitor.
When visitors to vessels or ship stores deliveries are not announced to APM Terminals MVII, time
permitting, Security will try to check whether access can be given or not.

7.2 Declaration of Security

In case of a difference in security level or on SSOs request, a Declaration of Security (DoS) will be drafted.
The DoS will be stored at the Port Facility for at least 6 months under responsibility of the Port Facility
Security Officer (PFSO). Actual security status of the Port Facility is available upon request.

7.3 Vessel Safety

The management of APM Terminals MVII has set out a strategy for improving safety performance in all
areas of our business and is committed to creating a safer workplace for our workforce and other people
who visit our terminal. Vessels visiting our terminal are defined as a temporary work area and due to
variations in design, age, condition and presentation can present significant potential risk of accidents to
dockworkers and ship’s crew alike.

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Classification: Internal
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7.3.1 Vessel Inspection

APM Terminals MVII undertakes formal assessments of the workplace to identify potential hazards that
can impact on the health and safety of the workforce and other personnel. The survey will cover all places
of work and has to be conducted with a senior crew representative to ensure all parties are fully aware
of any issues that may arise and safety concerns are addressed in a timely manner. Following the
completion of the onboard survey, APM Terminals MVII will briefly discuss the findings and table any key
areas of concern with the Master or Chief Officer. A report will be prepared and forwarded to the line
and where possible each report will be supported by photographs depicting the problem. The report
provides a mechanism for the vessel owners to manage any rectification work required.

7.3.2 Safe entrance confined spaces

APM Terminals MVII will perform gas measurements in vessel holds in which operation needs to be
performed of every operational vessel alongside. This to safeguard a safe work environment at all times.

7.4 Handling Explosives and Radiation cargo

IMO 1 cargo (with acceptance of 1.4S) and IMO 7 will only be admitted for direct shipping or deportation
and not for storage. IMO 7 needs to be announced 3 weeks in advance. After discharge the related
authorities (VROM) will be leading the handling of this type of cargo.
Further detailed information on handling IMO 1 and IMO 7 can be found in chapter 6 (Gate Department)
or the HSSE department can be contacted.

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8 Supporting Services
Supporting Services is responsible for all supporting services integrated in our daily operation, such as;
reefer handling, operational in-hire personnel, break-bulk, rail pin-setting and other special cargo
handling. Management of Supporting Services is available on weekdays during office hours. The
availability of the several departments will be mentioned further on.

8.1 Reefer handling

The Reefer Department is available 24/7 except for Christmas and New Year’s Day.

Email [email protected]
Phone +31 (0)10 7549647

The reefer services provided by APM Terminals MVII are:

• Plugging and unplugging of reefer containers in the terminal reefer racks;
• Checking and monitoring reefer settings and functioning;
• Reporting of reefer malfunctioning and damages;
• Resetting of settings in order of the container operator. Settings will however never be changed by
APM Terminals MVII unless a written consent from the container operator is received.

Below mentioned reefer services can also be provided. For those services more detailed agreements
can be made with the Manager Supporting Services.
• Genset repairs;
• Genset mounting/de-mounting.

To ensure that reefer containers can be handled correctly at APM Terminals MVII, the Container Operator
has to provide reefer information per EDI booking information or discharge lists before a reefer container
arrives at the terminal. When no reefer settings are received upon arrival of a specific reefer container,
this specific reefer container can only be plugged in at our facility but not be monitored.
The information on reefer settings should cover the following items:
• Live reefer indication;
• Temperature settings (including variance);
• Ventilation settings;
• Humidity control settings;
• When applicable, any other set-point settings.

Any other information on special attention cargo (such as bloodplasma, frozen shellfish etc), needs to
be confirmed by email on forehand.

Monitoring of live reefers will be carried out by our Reefer department and contains the following
activities:
• Connect and disconnect to allow for normal reefer unit operations and (remote) monitoring. On
disconnecting, cables will be stored in designated box and a final check of settings will be done;
• Validating actual temperature, humidity, and ventilation settings of reefer unit against customer
delivered details (on so called ‘gate-in’ or ‘discharge list’);
• Visual inspection of the reefer unit to identify possible damages to body or cool unit. This inspection
includes leakages, alarms, cables, etc. All issues are reported back to container operator. Any
identified repair issues will be communicated to the container operator;
• Any identified data issue will be registered in the Reefer Department administration using the Unique
Reefer Unit ID data (date, container number, reference number or department identification and
work-order) allowing for detailed analyses and reporting. Same data issue will always be reported to
the container operator.
The Supervisor Supporting Services can always be contacted when more detailed customized services are
wanted.

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8.2 Break-bulk
The Special Cargo department, responsible for handling and planning break-bulk requests, is available
during weekdays from 07h15 till 23h15. Break-bulk operations can be performed 24/7, when timely
pre-announced as per deadline.

Email [email protected]
Phone +31 (0)10 7549647

All cargo that cannot be handled containerized due to container or equipment limitations has to be
nominated as break-bulk cargo.

After the rates have been agreed with the commercial department the special cargo section of APM
Terminals MVII is responsible for handling mentioned cargo. The container operator is responsible for
providing below summarized information enabling APM Terminals MVII to plan and handle same special
cargo in a safest and fastest way possible.
• Booking;
• Amount;
• Modality of delivery;
• Direct (water-water) or indirect (via quay) delivery;
• ETA of delivery;
• Vessel / voyage;
• Port of Discharge;
• Weight;
• Dimensions;
• Lifting plan;
• Pictures / drawings (when available).

Mentioned information has to be sent on agreed deadlines (preferable earlier) to following email
address of APM Terminals MVII: [email protected]

The customer is responsible for the customs document, which needs to be available before the break-
bulk arrives.
As break-bulk cargo needs to be nominated as special attention cargo, all above mentioned information
can be forwarded to following email addresses to avoid any miss communication.
This has to include the unique break-bulk number and/or booking number which is used in EDI pre-
announcement.

• [email protected];
• [email protected];
• [email protected].
•
Note: Information of the assigned surveyor needs to be shared upfront to the Special Cargo team and
the Security Department of APM Terminals MVII.

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Department: Operations Operational manual vessel & container operators

8.3 Any other Special Cargo Handling

8.3.1 Stuffing and stripping containers

Stuffing and stripping of dry containers will be done by the break bulk team of APM Terminals MVII in
the dry shelter on the specials area. This can only be done in case of calamities and with permission of
the customs. The Container Operator has to ensure that a replace container of the same type is
available for stuffing and stripping. Repacking of IMO/IMDS containers can be done by an external
party, to be contracted by the Container Operator.

X-stuffing of cargo into a new container is only undertaken in cases where the cargo is at higher risk or
will incur greater cost by not being re-handled. These instances are mainly:
• A reefer unit malfunction that cannot be repaired;
• The container is physically damaged and cannot be lifted safely;
• The container is overweight and cargo has to be removed.

8.3.2 Fumigation containers

The design of the terminal and organization is not laid out to facilitate the fumigation process of
containers. This decision is based upon the demand known and discussed with the known customer.
Whenever the demand for this specific service is changed within the market, it can be discussed how to
facilitate this process internal.

Till then, fumigation of containers has to take place at an external facility. Fumigation containers
therefore need to be handled via the regular gate process which than requires customs documentation
and a (release) order from the container operator.

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Department: Operations Operational manual vessel & container operators

9 Appendix I: Adress and Contact information

9.1 General information

9.1.1 Address
APM Terminals Maasvlakte II B.V.
Europaweg 910
3199 LC Maasvlakte-Rotterdam
The Netherlands
Port number: 8410
Phone: +31 (0)10 7549500

9.1.2 Internet general

Website: www.apmterminals.com/en/maasvlakte/

9.1.3 TermView
The TermView application can be accessed through http://termview.apmterminals.com. To access
TermView a Log-In and password can be obtained through the TermView website.

The following information is accessible via TermView:

• Container information:
o Container full or empty;
o Custom- , client- and terminal blocks;
o Container available on terminal;
o If container available in which type stack (barge, rail, truck).
• Creating, updating and viewing booking numbers;
• Creating, updating and viewing import releases with pin number (pin number cannot be viewed);
• Creating and viewing Equipment Delivery Orders (EDO);
• Creating and viewing Equipment Receive Orders (ERO);
• The berth plan with the following elements:
o Deep-sea, feeder and barge planning (actual);
▪ Yard opening time per vessel;
▪ Cargo Cut Off per vessel;
▪ ETA per vessel;
▪ ETD of Departure per vessel;
o Proforma scheme for the next 14 days.

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9.1.4 Terminal Operations Management team

Chief Operations Officer

Mr. Joost Mes
Phone: +31 (0)10 7549651
Phone: +31 (0)6 12092353
E-mail: [email protected]

Sr Manager Operations
Mr. Ray van Oort
Phone: +31 (0)10 7549647
Phone: +31 (0)6 20363615
Email: [email protected]

Daily operations management

Manager Execution 24/7
• Phone: +31 (0)10 7549670
• Phone: +31 (0)6 12622555
Shift Coordinator 24/7
• Phone: +31 (0)10 7549610
• Phone: +31 (0)6 12622812
• Email: [email protected]
Gate Coordinator 24/7
• Phone: +31 (0)107549500
• Phone: +31 (0)6 20746824

Manager Planning
Mr. Ad van Strien
Phone: +31 (0)10 7549686
Phone: +31 (0)6 12891161
Email: [email protected]

Manager Planning
Mr. Sylverster van Kranenburg
Phone: +31 (0)10 7549500
Phone: +31 613034124
Email: [email protected]

9.1.5 Terminal Operations Departments

Berth- and Rail planning (long, mid and short term window planning)
Phone: +31 (0)10 7549671
E-mail: [email protected]

Data EDI Center (handling all information and operator request)

Phone: +31 (0)10 7549525 / 9526
E-mail: [email protected]

Gate Department (truck process)

Phone: +31 (0)10 7549679 / 9684
E-mail: [email protected]

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Vessel Planning (deepsea and feeder stowage planning)

Phone: +31 (0)10 7549673 / 9674
E-mail: [email protected]

Vessel Planning (deepsea and feeder operations)

Phone: +31 (0) 7549674
Phone: +31 (0)6 10883644
E-mail: [email protected]

Short Term Planning (barge operations & planning)

Phone: +31 (0) 7549676
Phone: +31 (0)6 10883644
E-mail: [email protected]

Supporting Services (reefers and break-bulk)

Phone: +31 (0)10 7549647
E-mail: [email protected]
E-mail: [email protected]

9.1.6 Other Contacts

HSSE Department (Health, Safety, Security and Environment)

Alarm: +31 (0)6 8307 6494
Phone: +31 (0)10 7549773
Phone: +31 (0)6 41851780
E-mail: [email protected]

Phone: +31 (0)10 7549563/ 68/ 69

E-mail: [email protected]

Phone: +31 (0)6 13863402

E-mail: [email protected]

Head of Commercial Management

Mara Vroon
Phone: +31 (0)10 7549555
E-mail: [email protected]

Customer Care Partner

Judith Versteeg
Phone: +31 (0)10 7549516
E-mail: [email protected]

Claims Specialist
Jessica Slingerland-Lenos
Phone: +31 (0)107549556
E-mail: [email protected]

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Department: Operations Operational manual vessel & container operators

10 Appendix II: Deadlines

APM Terminals MVII is a highly automated facility. Within this environment, it is therefore essential
that all information is delivered timely and correctly, enabling safe and smooth operations.

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11 Appendix III Opening times – Hours and Holidays

11.1 Operating hours

11.1.1 Gate opening hours: 24 hours a day, 7 days per week

11.1.2 Sea side operations: 24 hours a day, 7 days per week

11.1.3 Office hours: Monday - Friday 08:30 - 17:00.

11.2 Opening hours during holidays

11.2.1 Opening hours gate & sea side operations

During holidays of Good Friday (April), Easter Monday (April), Liberation day (5 May), Ascension Day
(June) and Pentecost Monday (June) our Gate and Sea side operation will run as per usual.

11.2.2 Gate opening hours Christmas & New Year

Closed from December 24 – 14.00 hours till December 26 -23.00 hours.
Closed from December 31 – 14.00 hours till January 1 – 23.00 hours.
11.2.3 Sea side operations Christmas & New Year
Closed from December 24 – 15.30 hours till December 26 – 07.00 hours.
Closed from December 31 – 15.30 hours till January 1 – 15.00 hours.

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Department: Operations Operational manual vessel & container operators

12 Appendix IV Berthing information

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Department: Operations Operational manual vessel & container operators

13 Appendix V EDI (Electronic Data Interchange) abbreviations

APERAK Application Error and Acknowledgement message

BAPLIE Bayplan/stowage plan occupied and empty locations message
BERMAN Berth management message
CALINF Vessel call information message
COARRI Container discharge/loading report message
CODECO Container gate-in/gate-out report message
COEDOR Transport equipment stock and profile report message
COPARN Container announcement message
COPINO Container pre-notification message
COPRAR Container discharge/loading order message
COREOR Container release order message
MIG Message Implementation Guide
MOVINS Stowage instruction message
NSD Navis Ships Data
TAR Truck Appointment Registration (status OK =okay or NOK =not okay)

Note: APM Terminals MVII works according the UN/EDI fact standard. Deviations from this standard can
only be implemented when examples are timely provided (30 days before ETA deep-sea) by container or
vessel operator.

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 APM Terminals MVII
Department: Operations Operational manual vessel & container operators

14 Appendix VI Other abbreviations

24/7 24 hours 7 days coverage by personal manning

AEO Authorised Economic Operator (customs certificate for international companies)
APP Aft Perpendicular Point
ATA Actual Time of Arrival
ATD Actual Time of Departure
CCO Cargo Cut Off
CRN Call Reference Number
DoS Declaration of Security
EIR Electronic Interchange Receipt
ETA Estimated Time of Arrival
ETD Estimated Time of Departure
FPP Forward Perpendicular Point
HCT Hazardous Cargo Team
HSSE Health Safety Security & Environment
IMO International Maritime Organisation
IMDG code International Maritime Dangerous Goods code
ISO International Organisation for Standardisation
ISPS International Ship and Port facility Security
LOA Length Over All
MVII Maasvlakte 2
NDP Nuclear Detection Portal
LCG Longitudinal Centre of Gravity
OCR Optical Characterical Recognition
OOG Out Of Gauge
OPSMNG Operational Management
PANS Pre-Arrival Notification on Security
PFSO Port Facility Safety Officer
PHYCO Physical Control
POD Port of Discharge
PPE Personal Protection Equipment
RTO Ruimte voor Tijdelijke Opslag (license to temporarily store goods on facility)
SSO Ship Security Officer
TCG Transverse Centre of Gravity
TOS Terminal Operating System
UNno United Nations number (dangerous goods identification number)
VCG Vertical Centre of Gravity
VGM Verified Gross Mass (also see appendix VIII)
VROM Volkshuisvesting, Ruimtelijke Ordening en Milieubeheer
(ministry of public housing, physical planning and environmental control)

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 APM Terminals MVII
Department: Operations Operational manual vessel & container operators

15 Appendix VII VGM

As of July 1st, 2016, the enforcement of the Safety of Life at Sea Convention (SOLAS) regulations
regarding the verification of packed containers’ weight will be applicable. Terminal Operator is legally
obliged not to load containers for which the Verified Gross Mass (VGM) has not been provided. To
comply with regulations Terminal Operator has adapted systems and procedures. To cover these
investments a generic VGM charge for all export containers will be introduced.
Data Management of VGM

The carrier shall provide APM Terminals with the VGM for all export and transshipment (load)
containers. The carrier should use only EDI to send the VGM to APM Terminals and should use one of
the following messages:

• COPARN;
• COPRAR;

Terminal Operator will accept containers without VGM at gate. The VGM of a container has to be
known to the terminal at least before Cargo Cut Off of the deep sea vessel. Excluded are Late Arrivals
which are required to have a VGM ultimately 12 hours before ETA. In case the VGM weight is not
provided or changes after gate-in this will result in administrative handlings for which a fee will be
charged (the “Wait on Weight” charge). If VGM data needs to be updated a manual update a fee will be
charged.

As the deadline for sending the load list is 30 hours before ETA it is allowed to include containers
without VGM in the load list. The update for VGM for those containers should exclusively be send by
COPARN update messages. For late arrivals the COPARN update should be send before arrival of
container.

The Terminal will include VGM in the following EDI messages to the Carrier if requested:

• COARRI;
• BAPLIE (out);
• CODECO (update).

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