User Manual

iSolarCloud O&M
iSolarCloud

iSolarCloudiSolarCloud O&MUser
ManualiSolarCloud-V146-UEN-
Ver14-202404

iSolarCloud-V146-UEN-Ver14-202404
 Contents
1 All Rights Reserved .........................................................................................1
2 About This Manual ...........................................................................................2
3 Common Operations ........................................................................................3
3.1 Create an Account ..........................................................................................3
3.2 Log in to an Account .......................................................................................4
3.3 Reset Password .............................................................................................5
3.3.1 Reset Password via Phone Number/Email ..............................................6
3.3.2 Reset Password via Device S/N .............................................................6
4 Plant ...................................................................................................................8
4.1 Plant List........................................................................................................8
4.2 Create Plant................................................................................................. 11
4.2.1 Create One Plant ................................................................................ 11
4.2.2 Create Plants in Batch .........................................................................15
4.3 Plant Details.................................................................................................15
4.3.1 Overview ............................................................................................15
4.3.2 Layout................................................................................................17
4.3.2.1 Check Device Status..................................................................18
4.3.2.2 View Device Information.............................................................20
4.3.2.3 Inverter Settings ........................................................................20
4.3.3 Device................................................................................................22
4.3.4 Fault ..................................................................................................24
4.3.5 Curve .................................................................................................24
4.3.6 Parameter Settings .............................................................................25
4.3.7 Plant Configuration..............................................................................25
4.3.7.1 Plant Information Setting ............................................................25
4.3.7.2 Tariff Setting ..............................................................................26
4.3.8 Layout Settings ...................................................................................26
4.3.8.1 Single-Inverter Scenario.............................................................27
4.3.8.2 Multi-Inverter Scenario ...............................................................30
4.3.8.3 Replace/Delete/Add Optimizer or RSD ........................................32
4.3.9 Firmware Update ................................................................................33

I
 4.3.10 Live data...........................................................................................33
4.3.11 IV Curve Online Diagnosis .................................................................33
5 Device ..............................................................................................................34
5.1 Device List ...................................................................................................34
5.2 Fault List ......................................................................................................35
5.3 Parameter Setting ........................................................................................37
5.3.1 Initial Grid Connection .........................................................................37
5.3.2 Common Parameter Settings ...............................................................38
5.3.3 Advanced Settings ..............................................................................38
5.3.4 Parameter Query ................................................................................39
5.3.5 Template Library .................................................................................39
5.4 Firmware Update..........................................................................................41
6 Maintenance ...................................................................................................43
6.1 Curve ..........................................................................................................43
6.1.1 Plant Comparison ...............................................................................43
6.1.2 Device Comparison .............................................................................45
6.1.3 Customized Comparison .....................................................................46
6.2 Intelligent Analysis........................................................................................47
6.2.1 Input Value Dispersion Ratio Analysis ...................................................47
6.2.2 Analysis of Inverter Output Dispersion Rate ..........................................49
6.2.3 Plant's Daily Load Curve......................................................................50
6.3 Remote Maintenance....................................................................................51
6.4 Live data ......................................................................................................51
6.5 IV Curve Online Diagnosis ............................................................................52
6.5.1 Parameter Setting ...............................................................................53
6.5.2 Advanced Settings ..............................................................................54
6.5.3 Unit Scan ...........................................................................................56
6.5.4 Inverter Scan ......................................................................................57
7 Report ..............................................................................................................58
7.1 Plant Report .................................................................................................58
7.2 Statistics Reports .........................................................................................58
7.3 Custom Report .............................................................................................58
7.4 Report Push Configuration ............................................................................59
8 Support ............................................................................................................60
8.1 Warranty Query ............................................................................................60
8.2 Push Notifications.........................................................................................60

II
 8.2.1 Alarm Subscribe .................................................................................60
8.2.2 Smart Alarm Analysis Setting ...............................................................62
8.2.3 Offline Notifications .............................................................................62
8.3 Help Center..................................................................................................63
9 Message Center .............................................................................................64
10 Account Management .................................................................................65
10.1 Profile ........................................................................................................65
10.2 Account and Security ..................................................................................65
10.3 Notifications ...............................................................................................65
10.4 General Settings.........................................................................................66
10.5 Manufacturer Information ............................................................................66
10.6 About.........................................................................................................66
10.7 Back to Old Version ....................................................................................66
10.8 Logout .......................................................................................................67
11 Feedback .......................................................................................................68

III
1 All Rights Reserved

All Rights Reserved

No part of this document can be reproduced in any form or by any means without the prior
written permission of Sungrow Power Supply Co., Ltd (hereinafter "SUNGROW").
Trademarks
and other Sungrow trademarks used in this manual are owned by
SUNGROW.
All other trademarks or registered trademarks mentioned in this manual are owned by their
respective owners.
Software Licenses

• It is prohibited to use data contained in firmware or software developed by SUNGROW,

in part or in full, for commercial purposes by any means.

• It is prohibited to perform reverse engineering, cracking, or any other operations that

compromise the original program design of the software developed by SUNGROW.

1
2 About This Manual

Target Group
This manual gives instructions for users on how to perform operation and maintenance on
devices in the plant through the iSolarCloud O&M management platform. Functions such as
plant management, device management, O&M tools, reports, warranty inquiry, and custom-
er service management are available on this platform.
This manual is intended for:

• Retailer/Installer

• Owners

• O&M personnel

• After-sales service team

Requirements

Item Requirement

Browser Chrome 60 or later (recommended); Safari 10 or later, Firefox 60 or later

(supported)

Resolution 1920 * 1080 (recommended); 1366 * 768 (supported)

User interfaces presented in this manual come from iSolarCloud V1.4.6.20240130.

They are for reference only and may deviate from the user interface you actually
see.

2
3 Common Operations

3.1 Create an Account

This section introduces how to create an Owner or Retailer/Installer account in iSolarCloud.

Requirements
The iSolarCloud system functions properly and the network connection between the com-
puter and server is normal.
Background Information
User roles include the Owner and the Retailer/Installer.
Owner: Users who already have or are about to have a power plant of their own.
Retailer/Installer: Users who provide owners with services such as plant creation and O&M.

Step 1 Enter https://web3.isolarcloud.com in the address bar of a browser.

Step 2 Click Register to enter the page for account registration.

Step 3 Select the server and the user role.

Users in mainland China may choose Chinese Server and can only create an Re-
tailer/Installer account.
Users in Europe and Africa may choose European Server and create an Owner
or Retailer/Installer account.
Users in Australia may choose Australian Server and create an Owner or Re-
tailer/Installer account.
Users in other regions may choose International Server and create an Owner or
Retailer/Installer account.

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 3 Common Operations User Manual

Step 4 Complete the required information.

table 3-1 Information Needed to Create an Account

Parameter Description

Register using your phone number if you

have selected Chinese Server.
Phone Number or Email* Register using your email if you have se-
lected International Server, European
Server, or Australian Server.

Enter your Phone Number or Email, and

Verification Code* click Send. Then, enter the verification
code you have received.

Username Used for login. It can be defined by users.

The password shall be 8– 32 characters

Password and Confirm Password* long and contain numbers, letters, and
symbols.

The country or region where the user is

Country/Region*
located.

The company where the Retailer/Installer

Company Name
belongs.

The organization code of the upper-level

service provider. You can reach your
upper-level retailer/installer for this code. If
Code of Upper Level Installer/Retailer you fill in this code, the upper-level retailer/
installer will be able to browse and manage
the plants under your management (except
for the plants that are shared with you).

Those marked with * are required fields.

Step 5 Click Confirm, agree to privacy policy. Your account is now created.

- - End

3.2 Log in to an Account

This section gives a step-by-step instruction on how to log in to the iSolarCloud system.

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 User Manual 3 Common Operations

Step 1 Enter https://web3.isolarcloud.com in the address bar of a browser.

Step 2 You can change the server and system language in the upper right corner of the page. Users
in mainland China may choose Chinese Server. Users in Europe and Africa may choose
European Server and those in Australia may choose Australian Server. Users in other
countries/regions may choose International Server.

Step 3 Enter the account name and password on the login page, and click Login. You may select
the Remember Me checkbox so that you will not need to enter the password at the next
login.

- - End

3.3 Reset Password

Step 1 Click Forgot Password on the login page.

Step 2 Three options are available for users to reset the password: Retrieve via Phone Number,
Retrieve via Email, and reset via Device S/N.

If you have selected the Chinese Server, you may choose Retrieve via Phone
Number or Retrieve via Email.
If you have selected the International Server, European Server, or Australian
Server, you can only choose Retrieve via Email.

- - End

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 3 Common Operations User Manual

3.3.1 Reset Password via Phone Number/Email

Step 1 Enter your Phone Number or Email, and click Send. Then, enter the verification code you
have received through text message or email.

Step 2 Enter a New Password, and then Confirm New Password. The password shall be 8–32
characters long and contain numbers, letters, and symbols.

Step 3 Click Confirm, and you will go back to the login page. Now you can log into the system using
your new password.

- - End

3.3.2 Reset Password via Device S/N

In case you forgot the phone number or email used to create the account, you may reset
your password using the S/N of any inverter or communication device that has been added
to the account.

Step 1 Click Retrieve via Device S/N.

Step 2 Enter your Account and Device S/N.

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 User Manual 3 Common Operations

Step 3 Enter a New Password, and then Confirm New Password. The password shall be 8–32
characters long and contain numbers, letters, and symbols.

Step 4 Click Confirm, and you will go back to the login page. Now you can log into the system using
your new password.

- - End

7
4 Plant
After logging in to the iSolarCloud system, click Plant in the side navigation bar. You will then
go to the page as shown in "figure 4-1 Plant".

figure 4-1 Plant

4.1 Plant List

On this page, you can view information such as the status, installed power, real-time power,
and yield data of the plants. You can also follow, share, or delete a plant. The interface is
shown in "figure 4-2 Plant List".

figure 4-2 Plant List

Procedure

• Search for a plant

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User Manual 4 Plant

– Search by region: Click All Regions, and select the name of the organization where
the account belongs and its subordinate organization. A list of plants that meet the
search criteria will then be shown on the screen.

– Search by plant information: Select the Plant Type,and enter the Plant name or de-
vice S/N and User Account. Click Search, and a list of plants that meet the search
criteria will be shown on the screen.

– Search by equivalent hour: Click Filter, set the Min Value and Max Value of equiva-
lent hours, and click Confirm. A list of plants that meet the search criteria will then be
shown on the screen.

– Search by device: Click Filter, select Optimizer or RSD in “Devices of the Plant”,
and click Confirm. Plants that meet the search criteria will then be shown on the
screen.

• Switch between the list view and card view

– Click in the upper right corner to show the plants under the current account in a
list view.

– Click in the upper right corner to show the plants under the current account in a
card view.

• Follow a plant

– Click to follow a plant. You may check the plants you have followed in the “Fol-
lowing” list.

– You may click to unfollow a plant.

• Share a plant

1 Click in the action column to open the “Share” panel.

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 4 Plant User Manual

2 Click Add Sharing, enter the email of the user with whom you want to share the plant
in Shared Email, and assign permissions in Plant Restrictions accordingly.

– Viewers: Plant data lookup only.

– Administrators: Plant operation management and data lookup.

3 Click Confirm to share the plant.

• Stop sharing a plant

1 Click in the Action column to open the “Share” panel.

2 Find the user to be removed, and click .

3 Click Confirm. The plant will no longer be shared with this user.

• Delete a plant

Click to delete the corresponding plant.

Deleted plants cannot be recovered. Please proceed with caution.

• Add remarks for a plant

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User Manual 4 Plant

Hover your mouse over the “Remarks” column, and click Edit to add remarks for the
plant. You can only put text here, in no more than 150 characters.

4.2 Create Plant

Go to the “Plant” page and click Create Plant in the upper right corner. You may choose to
create one plant, or create multiple plants at a time.

4.2.1 Create One Plant

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 4 Plant User Manual

Step 1 Complete the basic plant information.

Parameter Description

Enter the plant name. If you want to change the plant's name
*Plant Name after it has been created, refer to "4.3.7.1 Plant Information
Setting".

*Plant Type Select a plant type according to the actual situation.

The sum of the rated power of devices that have been installed
Installed Power (kWp)
in the plant.

*Country/Region Select the country/region where the plant is located.

This field will be completed automatically according to the coun-

*Time Zone
try/region you have selected.

• Manual setting: Enter the location of the plant in the input box.
*Detailed Address
• Auto acquisition: Click to get the current location
automatically.

*Grid-connection
Select the grid-connection type according to the actual situation.
Type

Select the date when the devices in the plant are connected to
Grid-connection Date
the grid.

Postal Code The postal code of the place where the plant is located.

Plant Image You may upload a photo of the plant.

*Owner's Email Enter the owner's email address. The owner may log in to iSolar-
Address Cloud to check the plant information using this email.

*Energy Storage This field is required when the Plant Type is set to Microgrid.
Solution You can select DC Coupling or AC Coupling.

You can set this parameter when the Country/Region is set to

NMI
“Australia”.

Those marked with * are required fields.

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 User Manual 4 Plant

Step 2 Add a communication device. Two methods are available to add a communication device:

1 Add manually: Select the device model, enter the S/N of the communication device, and
click Add.

2 Scan a QR code: Click Identify QR code. Upload a picture of the device's QR code, or
drag and drop the picture to the box for QR code identification.

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 4 Plant User Manual

Step 3 Set the tariff.

1 Select the unit of currency.

2 Set the “Tariff Type” and “Tariff” respectively for Feed-in Tariff and Consumption Tariff.

i. Fixed tariff: Rate charged for electricity consumed at different times of day is fixed.

ii. Time-of-Use Tariff: You may set different rates for electricity consumed in different
time windows of day. The time windows cannot overlap.

iii. Time-of-Use Tariff (Weekday+Weekend): You may set rates for electricity consumed
in different time windows of day, for the weekdays and the weekends separately.

Step 4 Click Complete.

- - End

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 User Manual 4 Plant

4.2.2 Create Plants in Batch

Create Plants in Batch can be used to create more than one residential PV plant at a time.

Step 1 Go to the “Create Plant” page and choose Create Plants in Batch at the upper left.

Step 2 Select the Country/Region where the plant is located. The Time Zone will be auto-filled
based on the country/region you have selected.

Step 3 Click Download Table Template to download and save the template file locally. Then, fill in
the plant information by referring to the “Note” in the template file, and save.

Step 4 Click to upload the file.

Step 5 Click Create Plant to create multiple plants at a time.

- - End

4.3 Plant Details

Click on a plant name on the “Plant” page. You can then check the information about the
plant, the devices in the plant, and the faults, and complete the plant configuration settings.

4.3.1 Overview

Click on a plant name on the “Plant” page, and you will go to “Overview” by default. Here
you can check the detailed information about the plant.
Procedure

• View the power flow

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 4 Plant User Manual

Information such as generated output and feed-in power of the PV system are shown
here. Arrows between the icons indicate that there is energy flowing between the devi-
ces. The direction in which the arrow points indicates the direction of the energy flow.

• Check and export production and consumption data

1 Click “Day”, “Week”, “Month”, “Year”, “Lifetime”, or “Custom” to view statistical data of
different time periods.

2 Proceed as follows based on the actual situation.

– Click the icons in the upper right corner to change the format of data display. By
choosing , the plant data will be presented in a chart; and by , the data will
be presented in a table.

– Click to export the plant data to an Excel or CSV file.

• Check the plant’s contribution to emission reduction

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User Manual 4 Plant

1 Data related to the plant's contribution to energy saving and carbon emission reduc-
tion are shown at the bottom of the page, including the amount of CO2 emission re-
duction, saving in standard coal, and equivalent of trees planted.

2 Click to check how the system calculates the plant's contribution to energy sav-
ing and emission reduction.You can click to set the coefficient based on which
the CO2 emission reduction is calculated. The range is 0.1 to 10. If the checkbox to
the left of Are you sure you want to clear all history data? is selected, the total
amount of CO₂ emission reduction, since the plant has first accessed to iSolarCloud,
will be re-calculated based on the new coefficient. If the checkbox is not selected, the
coefficient will be used to calculate future emission reduction only.

4.3.2 Layout

If optimizers or RSDs have been installed in the plant, you can go to “Layout” and check the
detailed information about the optimizers or RSDs.
Click on a plant name on the “Plant” page, and you will go to “Overview” by default. Choose
Layout on the left.

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 4 Plant User Manual

• View device layout

Click at the top to switch between Physical Layout and Logical Layout.

• View power yield data

Click at the top to switch between Daily Yield, Monthly Yield, Annual Yield, Total
Yield, and Power and view the power generation data of modules accordingly.

• Open/Close navigator

If there are a large number of optimizers or RSDs, the layout page may see lags. You
can click on the right of the layout to close the navigator and thus speed up the web
page. You can also click to open the navigator again.

4.3.2.1 Check Device Status

• Check device S/N

Click Device in the upper left of the screen to check the S/N and No. of the optimizer or
RSD attached to the inverter and whether it has been assigned or not.

• Check device running status

– You can tell the status of the optimizer or RSD device based on the color of the corre-
sponding PV module in the layout. The table below shows the relation between the
PV module color and the device status.

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User Manual 4 Plant

Color Status

The device is operating normally

There is a fault in the device

There is an alarm with the device

The device is offline

– The PV module is blue if the device is operating properly. The color shade of a mod-
ule reflects its power generation efficiency. Darker blue indicates a higher power ratio
and greater power generation efficiency.

Actual Power/PV Module Peak

Color Shade
Power*100%

80–100

60–80

40–60

20–40

0–20

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 4 Plant User Manual

4.3.2.2 View Device Information

• Click on an inverter in the layout to view its yield data. A panel will then open on the right
side. You may:

– Choose Information to check the detailed information about the inverter, such as
General Information, Fault, Curve, Settings, and Remote Signaling Status.

– Choose Inverter Settings to set parameters for the inverter. See "5.3 Parameter Set-
ting" for details.

– Choose Optimizer Settings to set the communication frequency point for inverter. If
Auto Frequency Point Setting is set to Enable, the setting will be completed by the
system automatically. If Auto Frequency Point Setting is set to Disable, you can
set the communication frequency point for each inverter manually. You may click Pa-
rameter Query to query about the current communication frequency point of the
inverter.

• Click on an optimizer or RSD in the layout to view its power generation data.

You can choose Settings to set the parameter of PV Module Total Yield Adjustment.
You may click Parameter Query to query about the current setting of the inverter.

4.3.2.3 Inverter Settings

• Set the frequency point for the inverter

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User Manual 4 Plant

1 Choose “ →Frequency Point Settings” at the top of the “Layout” page.

2 Click to the right of the inverter, select a new frequency point, and click Confirm.

Prioritize the recommended frequency points when setting.

The frequency points set for inverters in the same plant cannot be the same.

• Change inverter name or number

1 Choose “ →Edit Inverter” at the top of the “Layout” page.

2 Click to the right of the inverter to change the Inverter Name or Inverter
Number.

3 Click to save the settings.

The numbers set for inverters in the same plant cannot be the same.

• Set layout viewing permissions

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 4 Plant User Manual

1 Choose “ →Layout Viewing Permissions” at the top of the “Layout” page.

2 If the button Allow users to view layout is turned on, users can view the layout of
the plant using an Owner account.

If the button Allow users to view layout is turned off, users cannot view the layout
using an Owner account.

The Owner users may ask the upper-level retailer/installer to grant them layout
viewing permission if needed.

4.3.3 Device

Click on a plant name on the “Plant” page, and you will go to “Overview” by default. Then,
choose Device on the left to go to the device list. Here you can check the basic device infor-
mation and the fault alarm information. The page is shown below in "figure 4-3 Plant Device
List".

figure 4-3 Plant Device List

Procedure

• Search for a device

You can search for a device by type, status, name, or S/N using the dropdown box and
search box at the top of the page. After setting the search criteria, click Search, and devi-
ces that meet the search criteria will be shown.

• View device information

Click on the device name to go to the details page. Here you can check the detailed infor-
mation about the device, such as the general information, fault alarm, and power curve.
See "5.1 Device List" for details.

• Add a device

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User Manual 4 Plant

1 Click Add Device in the upper right corner of the page.

2 Add a communication device. Two methods are available to add a communication

device:

– Add manually: Select the device model, enter the S/N of the communication de-
vice, and click Add.

– Scan a QR code: Click Identify QR code. Upload a picture of the device's QR

code, or drag and drop the picture to the box for QR code identification.

3 Then, click Confirm at the bottom of the page.

• Switch between the list view and card view

– Click in the upper right corner of the device list to display all devices in a list view.

– Click in the upper right corner of the device list to display all devices in a card
view.

• Change device name

Click , enter a new device name, and click Confirm.

• Replace a device

In case any device in the plant has been damaged or replaced, please proceed as fol-
lows to replace the device in the iSolarCloud system.

1 Click to go to “Device Replacement”.

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 4 Plant User Manual

2 Check if the information about the device to be replaced is correct. If so, click to
go to “Add New Device”.

– Enter the device name or S/N, and click Search. Then, select the new device,
and click Confirm.

– Click Add Manually, enter the S/N of the new device, and click Confirm.

3 Check if the information about the new device is correct. If so, click Start
Replacement.

When replacing an inverter, you can select Add Compensatory Yield to New
Device to add the total yield of the old device to that of the new device as com-
pensatory yield.

• Delete a device

Choose “ →Delete” in the Action column to delete the device. This will remove all the
data on the device, such as those related to the inverter and other devices.

• Rearrange the device list

Click or choose “ →Pin” in the Action column to pin the device to the top of the list.
If multiple devices are pinned, the newly pinned will top the previously pinned.

4.3.4 Fault

Click on a plant name on the “Plant” page to go to “Overview”, then choose Fault on the left.
You will see a list of faults in pending state. Here you can view the device alarms.
See "5.2 Fault List" for details.

4.3.5 Curve

Click on a plant name on the “Plant” page, and you will go to “Overview” by default. Then,
choose Curve on the left. Here you can check the curve graphs generated based on differ-
ent device data.

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 User Manual 4 Plant

Procedure

• Select a time period

– Click “Day”, “Week”, “Month”, “Year”, “Lifetime”, or “Custom” to view curves generated
based on data from different time periods.

– Set the time interval.

• Filter the curves

– Click , select the curves you want to show, and click Confirm.

• Go/Exit full screen

– Click to view curves in full screen.

– Click to exit the full-screen mode.

• Refresh data

Click to refresh the source data of the curves.

• Export data

Click to export the data of the curves that are currently shown.

4.3.6 Parameter Settings

Click on a plant name on the “Plant” page. You will go to “Overview” by default. Then,
choose Settings on the left to go to the page for device parameter setting.
See "5.3 Parameter Setting" for details.

4.3.7 Plant Configuration

Click on a plant name on the “Plant” page. You will go to “Overview” by default. Then,
choose Plant Configuration on the left. Here you can edit the plant information and set
tariffs.

4.3.7.1 Plant Information Setting

The current account should have the permission to edit the plant information.

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 4 Plant User Manual

Procedure

• Complete plant information and owner information

For description of parameters, see "4.2.1 Create One Plant".

• Complete other information

Parameter Description

Retailer/Installer Organization Code Code of the retailer/Installer to which the

plant belongs.

Module Model Model of the PV module connected to the

inverter.

Channel/Partner To allow a third-party service provider to

check or manage the current plant.

Plant Delivery Zip Postal code for the place of receipt of

spare parts.

Plant Delivery Address Shipping address of spare parts.

Reset Password Click Settings to reset the account

password.

4.3.7.2 Tariff Setting

See "4.2.1 Create One Plant" for details.

4.3.8 Layout Settings

Click on a plant name on the “Plant” page. You will go to “Overview” by default. Then,
choose Layout Settings on the left to go to the page for layout setting.
After optimizers or RSDs have been installed, you can set up the layout in the iSolarCloud
system. Before proceeding with the layout setting, make sure you have completed the below
steps:

1 Turn on all inverters' AC switches, and turn off all the DC switches.

2 Create a plant. See "4.2 Create Plant" for details.

3 Based on the actual number of inverters on the site, proceed with the layout setting by
following the instructions specified in "4.3.8.1 Single-Inverter Scenario" or "4.3.8.2 Multi-
Inverter Scenario".

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 User Manual 4 Plant

4.3.8.1 Single-Inverter Scenario

Step 1 For a distributed PV plant, it is recommended to complete the layout setup by importing a
white list:

1 Click Import, and choose Click to Download Template to download and save the tem-
plate to your local system.

2 Complete information such as the inverter S/N, inverter No., and the S/N and No. of the
optimizer or RSD based on the actual conditions of the plant.

3 After filling out the template, click Select File. Select the template file, and click Import.

• If there are already some PV modules in the current layout, importing the
template will clear all current settings.

• Please fill in the information required in the physical layout template ac-
cording to actual conditions.

• Fill in the inverter S/N and assign a number to the inverter (start number-
ing from 1).

• Fill in the S/N or number of the optimizer or RSD (for example, the number
of the first optimizer or RSD in String 1 that is connected to Inverter 1
should be 1-1-1, and so on).

• Where there is a PV module but no optimizer or RSD, fill the correspond-

ing cell in the template with black.

• For the S/N and number of the optimizer or RSD, you can add rows and
columns based on actual needs (up to 1000 rows and 1000 columns).

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 4 Plant User Manual

Step 2 For a residential PV plant, it is recommended to complete the layout setup by uploading an
image for recognition:

1 Click Generate From Image, and click to upload the picture of the physical layout
template for the plant. Then, click Start Recognition.

• If there are already some PV modules in the current layout, importing the
template will clear all current settings.

• Do not take photos of the physical layout template under strong light. Oth-
erwise, the QR code may not be recognized due to reflection of light.

• Please turn off the live photo function on the phone when taking photos
and upload a still photo. Otherwise, the QR code may not be recognized.

• Please review the recognition result carefully. If the QR code cannot be read
due to damage or folding, please add the optimizer or RSD manually by its
S/N.

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 User Manual 4 Plant

Step 3 After you have completed Step 1 or Step 2, in case a PV module is missing, you may add
the module and associate it with the optimizer or RSD manually:

1 Drag and drop the icon to the layout. Then, fill in the PV module information such as
Row, Column, Azimuth Angle, and Tilt Angle, and click Confirm.

2 Click the module, and choose Assign. Then, select the S/N of the corresponding opti-
mizer or RSD to associate it with this PV module.

Step 4 Set up the logical layout:

1 Click to select the inverter and string to be set.

2 Click to drag the PV modules and arrange them in the correct order based on the actual
wiring of the optimizers or RSDs, and then click Complete.

3 In case modules are arranged incorrectly, you can right-click on a module and choose
Clear. After confirmation, the short codes of the current and subsequent modules will be
cleared.

Step 5 After completing the above settings, click in the upper right of the screen to publish.

If you do not want to publish the layout immediately, you can click to save the
current layout settings.

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 4 Plant User Manual

- - End

4.3.8.2 Multi-Inverter Scenario

Step 1 For a distributed PV plant, it is recommended to complete the layout setup by importing a
white list. See "4.3.8.1 Single-Inverter Scenario" for detailed instructions.

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 User Manual 4 Plant

Step 2 For a residential PV plant, it is recommended to complete the layout setup by uploading an
image for recognition:

1 Switch on the DC and AC switches of Inverter 1, and switch off the DC and AC switches
of the other inverters.

If the DC and AC switches of multiple inverters have already been turned on

at the same time by mistake at the site, you can delete the abnormal optimiz-
ers or RSDs that have the string No. of 200 or greater in the optimizer or RSD
list. The string No. is the number in the middle of the optimizer or RSD code,
as shown in the figure below.

See " Delete Optimizer or RSD" for how to delete the optimizer or RSD.

2 Upload the picture of the layout template. The physical layout will then be generated au-
tomatically. For details, see Step 2 to 4 in "4.3.8.1 Single-Inverter Scenario".

3 Set Auto Frequency Point Setting to Disable, and modify the Communication Fre-
quency Point for Inverter 1.For details, see "4.3.2.2 View Device Information".

4 Complete layout settings for the other inverters by referring to the above steps.

Each time you are about to carry out layout setting, switch off the DC and AC
switches of the inverters that have not been set. The frequency point set for each
inverter should be different, with the set values going from high to low. For in-
stance, the frequency point set for Inverter 1 is 490 kHz, the frequency set for In-
verter 2 is 460 kHz, and so on.

- - End

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 4 Plant User Manual

4.3.8.3 Replace/Delete/Add Optimizer or RSD

Go to “Device” and switch to the card view. For details, see "4.3.3 Device".
Replace Optimizer or RSD

1 Click “Optimizer” or “RSD” at the bottom of the inverter card.

2 Find the S/N of the optimizer or RSD to be replaced, and click on its right.

3 Click , enter the S/N of the new device, and then click Start Replacement.

After replacement, the new device will take the place of the old device in the layout
automatically and thus does not need to be added again.

Delete Optimizer or RSD

In the optimizer or RSD list, choose a device and click in the Action column, or select
multiple devices and click Batch Delete in the upper right corner, to delete the device(s).

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 User Manual 4 Plant

Add Optimizer or RSD

In the optimizer or RSD list, click Add Device. Then, enter the device S/N, select the string
and the number, and then click Add. After the device has been added, click Confirm at the
bottom of the page.

4.3.9 Firmware Update

Click on a plant name on the “Plant” page. You will go to the Overview tab page by default.
Click Firmware Update on the left. Here you can update the device in the plant.
See "5.4 Firmware Update" for details.

4.3.10 Live data

Click on a plant name on the “Plant” page. You will go to the Overview tab page by default.
Click Live Data on the left to go to the “Live Data” page.
See "6.4 Live data" for details.

4.3.11 IV Curve Online Diagnosis

Click on a plant name on the “Plant” page. You will go to the Overview tab page by default.
Then, click IV Curve Online Diagnosis on the left to go to the “IV Curve Online Diagnosis”
page.
See "6.5 IV Curve Online Diagnosis" for details.

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5 Device
After logging in to the iSolarCloud system, click Device in the side navigation bar to go to
the page for device monitoring.

5.1 Device List

After logging into the iSolarCloud system, click Device in the side navigation bar. You will go
to “Device List” by default, as shown in "figure 5-1 Device List" below.

figure 5-1 Device List

Procedure

• Search for a device

Select a device type by choosing the corresponding tab at the top of the page. Then, se-
lect a plant, and enter the device name or S/N. Click Search, and devices that meet the
search criteria will be shown.

• View device information

Click on the device name to go to the details page. Here you can check information such
as General Information, Fault, Curve, Settings, and Remote Signaling Status. For
detailed instructions for parameter settings, see "5.3 Parameter Setting".

• Switch between the list view and card view

– Click in the upper right corner of the device list to display all devices in a list view.

– Click in the upper right corner of the device list to display all devices in a card
view.

• Change device name

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User Manual 5 Device

Click , enter a new device name, and click Confirm.

• Replace a device

In case any device in the plant has been damaged or replaced, please proceed as fol-
lows to replace the device in the iSolarCloud system.

1 Click to go to “Device Replacement”.

2 Check if the information about the device to be replaced is correct. If so, click to
go to “Add New Device”.

– Enter the device name or S/N, and click Search. Then, select the new device,
and click Confirm..

– Click Add Manually, enter the S/N of the new device, and click Confirm.

3 Check if the information about the new device is correct. If so, click Start
Replacement.

When replacing an inverter, you can select Add Compensatory Yield to New
Device to add the total yield of the old device to that of the new device as com-
pensatory yield.

• Delete a device

Click to delete the device. This will remove all the data on the device, such as those
related to the inverter and other devices.

• Battery augmentation

1 Click to open the window for battery augmentation settings.

2 Enter Supplement Battery Module SOC, or click Get and then enter New Battery
Module S/N to acquire the SOC value automatically.

3 Set the start time of charging/discharging in Charging/Discharging Started.

4 Click Apply Settings.

5.2 Fault List

After logging into the iSolarCloud system, choose “Device→Fault”. You will see the page
shown below in "figure 5-2 Fault List".

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 5 Device User Manual

figure 5-2 Fault List

Procedure

• Search for a fault

1 Select Pending or Resolved.

2 Click Filter, set the Device Model, Occurrence Time, Fault Classification, and
Alarm Type, and then click Confirm.

3 Select the plant name, alarm name, and the fault code, and click Search.

• View fault details

Click or the alarm name to view the detailed information about the fault.

• Close a fault

1 Click , or click Close Fault on the details page of the fault.

2 Enter your Processing Opinion, and then click Close Fault.

• Close faults in batch

1 Select the checkboxes of fault alarms you want to close, and click Batch Close.

2 Enter your Processing Opinion, and then click Close Fault.

• Export fault data

Click to export the data of faults filtered by the current criteria.

• Check fault recording tasks

1 Choose a fault, and click in the Action column to execute a fault recording task.

2 Click in the upper right corner of the fault list to view the fault recording tasks.
You can choose a task and click View to check the voltage and current curves of the
device.

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 User Manual 5 Device

5.3 Parameter Setting

After logging into the iSolarCloud system, choose “Device→Settings”. Here you can set the
parameters of devices in the plant. The interface is shown in "figure 5-3 Settings".

figure 5-3 Settings

Search for devices

1 Select the plant (you can select more than one plant here). Then, select the type, model,
and S/N of the device, and click Search.

2 Click Filter, choose Not Set or Already Set in “Initial Grid”, and select the Country/Re-
gion. Then, click Confirm. Devices that meet the search criteria will be shown on the
screen.

5.3.1 Initial Grid Connection

Here you can set the country/region where the inverter is located and the grid type.
Procedure

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 5 Device User Manual

1 Select the device to be set from the list.

2 Click the icon , or click Initial Grid Connection.

3 Select the Country/Region and Grid Type, click Apply Settings.

4 Enter the Task Name, set the Instruction Valid Period, and click Confirm.

You can only proceed with Common Parameter Settings, Advanced Settings,
and Command Line Parameters Setup after completing the Initial Grid Con-
nection settings.

5.3.2 Common Parameter Settings

Here you can set more specific parameters for the inverter, such as those related to the
boot/shutdown, yield adjustment, and connecting time.
Procedure

1 Select the device to be set from the list.

2 Click the icon , or click Common Parameter Settings.

3 You can set the System Parameters, Protection Parameters, Power Control, or En-
ergy Management Parameters, and click Apply Settings.

4 Enter the Task Name, set the Instruction Valid Period, and click Confirm.

5.3.3 Advanced Settings

Here you can set the protection parameters and parameters of power control.
Procedure

1 Select the device to be set from the list.

2 Click the icon or “ →Advanced Settings”.

3 If you are not able to proceed with parameter settings for the inverter, click “One-click
Update→Confirm and Update”, and the device will be updated automatically.

4 Then, click Advanced Settings” to open the window for inverter parameter setting. If
you still cannot set parameters for the inverter, click Feedback to submit your feedback.

5 You can complete settings in Protection Parameters and Power Control, etc., and
click Apply Settings.

6 Enter the Task Name, set the Instruction Valid Period, and click Confirm.

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User Manual 5 Device

5.3.4 Parameter Query

This feature allows you to search for and check the inverter's parameter settings.
Procedure

1 Select the device you want to check from the list.

2 Click , choose Common Parameter Query or Advance Parameter Query.

3 Enter the Task Name, set the Instruction Valid Period, and click Confirm.

4 Click to open the task list.

5 Select a task with “Parameter Query” in its name, click in the Action column to check
the execution result of the parameter setting, and the set value and read-back value of
the instruction executed.

6 Click to export the query results.

5.3.5 Template Library

You can save the protection parameter configuration as a template, and apply it to different
plants in batch, to improve the O&M efficiency.
Add a template

Add a template in task List

1 Go to “Settings” and click in the upper right corner of the page to open “Task List”.

2 Choose a successful task, and click in the Action column to save it as a template.

3 Enter the template name, and then click Confirm.

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 5 Device User Manual

Add a template manually

1 Go to “Settings”, and click Template Library in the upper right corner of the page.

2 Click Add at the upper right.

3 Fill in the general information, and then click Next.

4 Select the template plant, and choose “Data Read-Back→Save” to save the parameter
settings of this plant as a template for future use.
Apply a template

1 Select the plants to which the template is to be applied, and then click Template Library.

2 Choose a template, and click on the right.

3 Confirm the Task Name and Instruction Valid Period. Then, click Confirm and Issue
to complete the setting.

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User Manual 5 Device

Edit a template

1 Go to “Settings”, and click Template Library in the upper right corner of the page.

2 Click to the right of the template. You can then view the read-back values of the pa-
rameters contained in the template.

3 Click to edit the Template Name and Country/Region.

4 Click to delete the template.

5.4 Firmware Update

After logging in to the iSolarCloud system, choose “Device→Firmware Update”. You will
see the page shown below in "figure 5-4 Firmware Update".

figure 5-4 Firmware Update

Procedure

• Search for a device

1 Click to select the plant where the device is installed. You can select multiple
plants at a time.

2 Select the type and model of the device.

3 Enter the device S/N. You can input more than one S/N here, but make sure they are
separated by commas. Then, click Search.

• Check the device's firmware version

Click Check Version to check the version of the device's each module.

• Update a device

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 5 Device User Manual

1 Click the icon following the device name.

2 Choose Online Update Package or Local Update Package.

3 Set Single Device Update Timeout, and click Update.

• Update devices in batch

1 Select devices of the same model, and click Firmware Update in the upper right cor-
ner of the page.

2 Choose Online Update Package or Local Update Package.

3 Set Single Device Update Timeout, and click Update.

• View task history

Click in the upper right corner of the page to view all the device update tasks under
the current account.

• View the update history of a specific device

Click the icon to view all the update tasks of the corresponding device.

42
6 Maintenance
After logging in to the iSolarCloud system, click Maintenance in the side navigation bar to
open the page for O&M.

6.1 Curve

After logging in to the iSolarCloud system, click O&M in the side navigation bar. You will then
go to the page shown in "figure 6-1 Curve".

figure 6-1 Curve

6.1.1 Plant Comparison

Plant Comparison is used to compare the measuring points of different plants.

Procedure

• Select plants and measuring points

1 Click to select the plants and measuring points that need to be compared.

2 Click following the plant or measuring point to delete it.

3 Click to delete all the plants or measuring points that have been selected.

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 6 Maintenance User Manual

4 If too many plants and measuring points are selected, you can click or to
show or hide items.

5 Click Save Template, enter the Template Name, and click Confirm. The template
that has been saved can be viewed in Template Library.

• Apply different time periods and intervals to the curves

1 Click “Day”, “Week”, “Month”, or “Year” to show curves based on data collected from
different time periods.

2 Click to apply a specific time interval to the curves.

• View comparison results

1 Click or to show results in a table or chart.

2 In the chart view, you can click Bar or Line to switch between the bar and line graph.

3 Click to download the data currently presented. In the table view, you can down-
load the results in Excel or CSV format; in the chart view, you can download the re-
sults in PNG format.

4 Click to view curves in full screen.

5 Click to exit the full-screen mode.

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User Manual 6 Maintenance

6.1.2 Device Comparison

Device Comparison is used to compare the measuring points of devices of the same type.
Procedure

• Select devices and measuring points

1 Select the device type.

2 Select the plant where the devices are located, and the model and name of the
devices.

3 Select the measuring points to be compared.

4 Click following the device or measuring point to delete it.

5 Click to delete all the devices or measuring points that have been selected.

6 If too many devices and measuring points are selected, you can click or to
show or hide items.

7 Click Save Template, enter the Template Name, and click Confirm. The template
that has been saved can be viewed in Template Library.

• Apply different time periods and intervals to the curves

1 Click “Day”, “Week”, “Month”, or “Year” to show curves based on data collected from
different time periods.

2 Click to apply a specific time interval to the curves.

• View comparison results

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 6 Maintenance User Manual

1 Click or to show results in a table or chart.

2 In the chart view, you can click Bar or Line to switch between the bar and the line
graph.

3 Click to download the data currently presented. In the table view, you can down-
load the results in Excel or CSV format; in the chart view, you can download the re-
sults in PNG format.

4 Click to view curves in full screen.

5 Click to exit the full-screen mode.

6.1.3 Customized Comparison

Customized Comparison is used to compare the measuring points of any plants and
devices.
Procedure

• Select measuring points

1 Click in the plant list on the left to select the measuring points that need to be
compared. You can select measuring points of any plants and devices.

2 Click following the measuring point to delete it.

3 Click Save Template, enter the Template Name, and click Confirm. The template
that has been saved can be viewed in Template Library.

• Apply different time periods and intervals to the curves

1 Click “Day”, “Week”, “Month”, or “Year” to show curves based on data collected from
different time periods.

2 Click to apply a specific time interval to the curves.

• View comparison results

1 Click or to show results in a table or chart.

2 In the chart view, you can click Bar or Line to switch between the bar and the line
graph.

3 Click to download the data currently presented. In the table view, you can down-
load the results in Excel or CSV format; in the chart view, you can download the re-
sults in PNG format.

4 Click to view curves in full screen.

5 Click to exit the full-screen mode.

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 User Manual 6 Maintenance

6.2 Intelligent Analysis

The intelligent analysis function is used to analyze and show the performance of plants and
devices in real time. Here you can view the analysis results in detail.
After logging into the iSolarCloud system, choose “O&M→Intelligent Analysis”. You will
see the page shown below in "figure 6-2 Intelligent Analysis".

figure 6-2 Intelligent Analysis

6.2.1 Input Value Dispersion Ratio Analysis

Click Input Value Dispersion Ratio Analysis, and you will go to “Analysis of Inverter In-
put Dispersion Rate” by default. Here you can check the pie chart and table generated
based on the results of input value dispersion rate analysis.You can also switch to Analysis
of Combiner Box Input Dispersion Rate to check the analysis results of the combiner box
data.
Procedure

• Select a time period for data review

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 6 Maintenance User Manual

Click , and select a time period you want to review. Then, click Confirm.

• Download the chart of input value dispersion analysis

Click , and the dialog pops up. Select a path to save the chart, and click “Download”.
The chart will then be downloaded and saved in your local system.

• Switch between “Average Current” and “Average Normalized Power”

Click to switch between “Average Current” and “Average Normalized Power”.

• Set occlusion time for one string

1 Click below a String x, and the dialog titled Set Occlusion Time will show up.

2 Click Add, set the Start Time and End Time, and click .

3 Proceed as follows based on the actual situation.

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 User Manual 6 Maintenance

– Click Add, and repeat the step above.

– Click to change the current settings.

– Click to delete the current settings.

• Set occlusion time in batch

1 Select the strings to be set, and click in the upper right corner of the table. A dia-
log titled Batch set occlusion times will show up.

2 Click Add, set the Start Time and End Time, and click Save.

3 Proceed as follows based on the actual situation.

– Click Add, and repeat the step above.

– Click to delete the current settings.

• Clear the occlusion time settings in batch

1 Select the strings, and click in the upper right corner of the table. A dialog will
then show up.

2 Click Confirm to clear the settings for these strings.

6.2.2 Analysis of Inverter Output Dispersion Rate

Click Analysis of Inverter Output Dispersion Rate. Here you can check the pie chart and
table generated based on the results of output dispersion rate analysis.
Procedure

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 6 Maintenance User Manual

• Select a time period for data review

Click , and select a time period you want to review. Then, click Confirm.

• Download the chart of output dispersion analysis

Click , and the dialog pops up. Select a path to save the chart, and click “Download”.
The chart will then be downloaded and saved in your local system.

• Switch between “Average Current” and “Average Normalized Power”

You can switch between Equivalent Hours and Power Normalized by clicking the cor-
responding tabs.

6.2.3 Plant's Daily Load Curve

Click Plant's Daily Load Curve. Here you can check the curves related to the plant's oper-
ating status and the fault alarms.
Procedure

• Select a date for curve review

Click and to select the date for curve review.

• Hide and show the daily load curves

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User Manual 6 Maintenance

Click Hide Chart to hide the daily load curves. Click Display Chart to show the daily load
curves.

• Download the daily load curve

Click in the upper right corner of the curve graph, and a dialog will then pop up. Se-
lect a path to save the curve graph, and click “Download”. The curve graph will then be
downloaded and saved in your local system.

• Download alarm information

Click in the upper right corner of the alarm list, and a dialog will then pop up. Select a
path to save the alarm records, and click “Download”. The alarm records will then be
downloaded and saved in your local system.

6.3 Remote Maintenance

After logging into the iSolarCloud system, choose “O&M→Remote Maintenance”. Here you
can access your devices via a remote link. The interface is shown in "figure 6-3 Remote
Maintenance".

figure 6-3 Remote Maintenance

Procedure

• Select the plant, enter Device S/N, and click Search to look for the device.

• Click the link in HTTP remote connection address to open it directly.

• You can click to copy the link.

The remote maintenance function is available for EyeM4, Logger1000, Log-

ger3000, and Logger4000 only.

6.4 Live data

Users granted access to “Live Data” can use it to evaluate the operating status of the device
based on the real-time device data.

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After logging in to the iSolarCloud system, choose “O&M→Live Data”. You will see the page
shown below in "figure 6-4 Live data".

figure 6-4 Live data

Procedure

• Enable live data

1 Choose a plant you want to review in the plant list on the left. You may also enter the
plant name in the search box at the top of the list to look for the plant.

2 In the search boxes, enter Device Name or S/N, select the Device Type, Device
Status, Live Data Status, and click Search to show devices that meet the search
criteria.

• View live data

1 Click the device card, and you will go to the Main Measuring Point tab page by
default.

2 Click following a measuring point to view its curve.

3 Click AC Curve to view the phase voltage and current curves.

6.5 IV Curve Online Diagnosis

This function is used to perform online IV curve diagnosis. By applying the diagnosis algo-
rithm and through analysis, the faulty module can be located automatically, and diagnosis re-
port and O&M suggestions will be provided. It can help to improve the O&M efficiency and
the yield of the plant.
After logging in to the iSolarCloud system, choose “O&M→IV Curve Online Diagnosis”.
Here you can run an online diagnosis on modules in the plant at unit level or inverter level.
The interface is shown in "figure 6-5 IV Curve Online Diagnosis".

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User Manual 6 Maintenance

figure 6-5 IV Curve Online Diagnosis

6.5.1 Parameter Setting

Click Settings in the upper right corner, and you will then go to Settings. You need to com-
plete the settings in Plant Parameter and Inverter Parameters before performing the IV
curve diagnosis for the first time.
Procedure

• Set plant parameters

Select String orientation is consistent or String orientation is inconsistent in “Plant

Terrain” based on the actual situation.

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• Set parameters for one inverter

1 Find the target inverter, and click in the Action column.

2 Select the Module Model and Initial Commissioning Time of PV Modules.

3 If the Y-type branch connector is used on the site, turn on the "Branch Connector"
toggle button. If the number of modules connected to each string is different, please
set the number of modules for each string separately. If the field is set to "0" or left
empty, it indicates no module is connected.

figure 6-6 Strings have different number of modules

4 If the Y-type branch connector is not used on the site, turn off the "Branch Connector"
toggle button. If the strings all have the same number of modules, you can enter the
number of modules connected to each string in "Quick Configuration", and this value
will then be auto-filled in the fields of all PV strings.

figure 6-7 Strings have the same number of modules

5 Click Confirm.

• Set parameters for a group of inverters

1 Select inverters of the same model, and click Batch Settings.

2 For the rest of the steps, refer to the instructions for setting a single inverter.

6.5.2 Advanced Settings

Select a plant on which you want to perform IV curve scanning from the plant list on the left.
Click Advanced Settings in the upper right corner of the page.
Procedure

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User Manual 6 Maintenance

• Search for advanced parameter settings

Set U-system, enter the parameter and its name, and then click Search. Parameters
that meet the search criteria will then be shown on the screen.

• Add a parameter

1 Click Add in the upper right corner.

2 Select the U-system, enter the Parameter, Parameter Name, and Parameter Val-
ue, and then click Confirm.

3 A message box will show up, saying that your settings have been saved successfully.
Click Confirm.

• Modify a parameter

1 Click in the Action column.

2 Here you can change the Parameter Name and Parameter Value, and choose
whether to apply this change to all plants. Then, click Confirm.

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3 A message box will show up, saying that your settings have been saved successfully.
Click Confirm.

• Delete a parameter

– Click in the Action column. In the popped-up deletion confirmation dialog, click
Confirm.

– A message box will show up, saying that the parameter has been deleted. Click
Confirm.

6.5.3 Unit Scan

You cannot perform IV curve scanning on an offline plant.

The unit scan function is not available for residential PV and residential energy storage
plants.

Step 1 Select the plant, on which you want to perform IV curve scanning, from the list. You will then
go to the Unit Scan tab. Inverters in the plant will all be scanned by default.

Step 2 Select the unit, and click Start Diagnosis in the lower right corner. The system will verify
whether settings of device parameters have been completed. If the parameters have not
been set, a prompt will show up. Click Complete Them Now. For details, see "6.5.1 Param-
eter Setting".

Step 3 Enter the task name, and click Confirm.

Step 4 Once the command is sent out, the scanning status will be refreshed in real time, with diag-
nosis progress showing at the bottom of the screen.

Step 5 After the scan is complete, click Diagnosis Results to check the result.

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Step 6 The diagnosis result and the number of abnormal strings will be presented in the upper half
of the page.

Step 7 Click New Report, select the report type and device, and click Confirm. You will then go to
the report list automatically. You can click to preview the diagnosis report online. Click
to download the diagnosis report to your local system.

- - End

6.5.4 Inverter Scan

Step 1 Select the plant, on which you want to perform IV curve scanning, from the list. You will then
go to the Unit Scan tab by default.

Step 2 Choose Inverter Scan. You can have one or multiple inverters scanned.

Step 3 Select the inverter, and click Start Diagnosis in the lower right corner. The system will verify
whether settings of device parameters have been completed. If the parameters have not
been set, a prompt will show up. Click Complete Them Now. For details, see "6.5.1 Param-
eter Setting".

Step 4 For other steps, see Step 3 to 7 in "6.5.3 Unit Scan".

- - End

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7 Report
After logging in to the iSolarCloud system, click Report in the side navigation bar. Here you
can view reports and create a custom report as needed.

7.1 Plant Report

Here you can check the power production indicators of different plants.
Procedure

• Click Plant Report on the Report Overview page.

• Select a plant (or multiple plants) in the plant list on the left to view the report accordingly.

• Proceed as follows based on the actual situation:

1 Click "Day", "Month", "Year", or "Total" and set the time and time interval. You can
then view the plant's daily report, monthly report, annual report, or overall report.

2 Click Filter Columns, and decide what kind of information you want to show in the
report.

3 Click or to switch between the table and curve view.

4 Click Export to export the report.

7.2 Statistics Reports

Here you can check the plants' revenue and contribution to carbon emission.
Procedure

• Click Statistics Reports on the Report Overview page.

• Proceed as follows based on the actual situation:

1 Click "Day", "Month", "Year", or "Total" and set the time to view the daily, monthly, an-
nual, or overall report of the plant accordingly.

2 Click Export to export the report.

7.3 Custom Report

Procedure

• Set Page Report.

1 Click Create Custom Report in the upper left corner of the page. You will then go to
“Page Report” by default.

2 Select the Report Type, Report Period, and the indicators to be shown.

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User Manual 7 Report

3 Click Save, and enter the Report Name.

4 Click Confirm, and the report will be added as a custom report.

• Set Report Export.

1 Choose “Create Custom Report→Report Export”.

2 Select the Report Type, Report Period, plant, and the indicators to be shown.

3 Click Export, select Generate Compare Report or Generate Statistics Report as

needed, and export the report to an Excel or CSV file.

• View the task list

1 Click Task List in the upper right corner of the screen.

2 Here you can view the list of tasks regarding the custom report, including time and
status.

7.4 Report Push Configuration

You can add an email address here to have the reports sent to this email. Click Report Push
Configuration in the upper right corner of the page.
Procedure

• Add an email for receiving push notifications

1 Click Add, enter an email address, and click Add Email.

2 Select the reports you want to send, and click Confirm.

3 Upon the confirmation of its owner, the email address can be added for receiving
push notifications.

• Edit push notification settings

1 Click in the Action column, following the email address to be set.

2 Re-select the reports you want to send, and click Confirm.

• Re-send the verification email

If the verification email sent has expired, you can click to send another one.

• Stop sending notifications to an email

Click in the Action column to remove the corresponding email address, and push no-
tifications will no longer be sent to this email.

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8 Support
After logging in to the iSolarCloud system, click Support in the side navigation bar. Here
you can view the user manual and frequently asked questions, etc.

8.1 Warranty Query

After logging in to the iSolarCloud system, click Support in the side navigation bar. You will
then go to “Warranty Query”, as shown in "figure 8-1 Warranty Query".

figure 8-1 Warranty Query

Enter the Plant name or device S/N, set the Start Time and End Time, select the War-
ranty Period, and then click Search to check the warranty for the device.

8.2 Push Notifications

After logging in to the iSolarCloud system, choose “Support→Push Notifications” to go to

the corresponding page.

8.2.1 Alarm Subscribe

"Alarm Subscribe" is used to manage the remote signaling status of devices in the plant,
such as the fault, alarm, and suggestions.
Procedure

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User Manual 8 Support

• Search for a plan

Enter a Plant or Plan Name, and click Search. Plans that meet the search criteria will
then be shown on the screen.

• Add a plan

1 Click Add in the upper right corner of the page.

2 Enter a plan name, select the plant, and select the faults of which you'd like to be
reminded.

3 Click Custom to add an email that has not been used to create any iSolarCloud ac-
count. Complete information such as the email's language, the contact's name, and
the frequency of notification. Enter the email address, and fill in the verification code
that is sent to this address. Then, click Confirm.

4 Click Select to add an iSolarCloud user. Select the Personal Name, Reminder
Method, and Reminder Frequency, and then click Confirm.

5 Click Confirm to save the current settings.

6 After the plan has been added, you can see its information on the Alarm Subscribe
page.

• Delete a plan

1 Select the plan you want to delete in the plan list, and click .

2 A confirmation dialog will then pop up. Click Confirm to delete the plan.

• Delete plans in batch

1 Select the plans you want to delete in the plan list, and click Batch Delete.

2 A confirmation dialog will then pop up. Click Confirm to delete these plans.

• Modify a plan

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 8 Support User Manual

1 Select the plan you want to edit in the plan list, and click .

2 On the Modify page, you can change the plan's name, select another plant, and se-
lect the information you want to receive in “Fault”, “Alarm”, and “Advice”. You can also
change the recipient of the reminder, and how this person will be reminded.

3 Click Confirm to change the plan settings.

8.2.2 Smart Alarm Analysis Setting

Procedure

• Search for an alarm

Select the plant and open status (open or shield), enter the alarm name, and click
Search. The alarms that meet the search criteria will then be shown on the screen.

• Edit the suggestions

1 Click in the alarm list to go to “Intelligent Analysis Advice”.

2 Here you can set the “Open Status”, “Judgment Condition”, and “Judgment Rule”.

3 Click Confirm to apply the settings to one plant.

4 You can also click Confirm and copy, select one or more than one plant, and click
Confirm to apply the settings to different plants.

8.2.3 Offline Notifications

Procedure

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User Manual 8 Support

• Search for a notification

Select the plant type, offline time, and notification status, and click Search. The offline
notifications that meet the search criteria will then be shown on the screen.

• Send notifications

1 In the list of offline notifications, click to send an offline email notification to the
Owner's email address.

2 Click Confirm.

8.3 Help Center

After logging in to the iSolarCloud system, choose “Support→Help Center”. And you will go
to the page as shown in "figure 8-2 Help Center".

figure 8-2 Help Center

Here you can find the user manual and the answers to frequently asked questions.

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9 Message Center
Click in the upper right corner of the page. Here you can check the historical tasks re-
lated to plant creation, plant sharing, device update, and change of the installer.
Procedure

• Check messages

On the Message Center page, click View to check all messages in this group.

• Edit message status

Click Edit in the upper right corner of the page. You can delete messages, or set unread
messages to “read”.

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10 Account Management
Click the avatar in the upper right corner of the page to manage the settings and information
related to the account.

10.1 Profile

Click the avatar and choose Profile.

You can click Modify, and edit information such as the nickname and user ID, country/re-
gion, and time zone.

10.2 Account and Security

Click the avatar and choose Account and Security.

You can associate your account with a phone number or email address, so that you can use
it to reset your password if needed. You can also change your account password or delete
your account.

10.3 Notifications

Click the avatar and choose Notifications.

Procedure

1 Turn on Notifications by selecting its checkbox.

2 Turn on Smart Notification by selecting its checkbox. You can set the frequency, con-
tent, and method of notification as you want.

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 10 Account Management User Manual

table 10-1 Smart Notification

Function Description

Frequency of Notification Once a day, once every 3 days, or once every 7

days.

Content Abnormal Plant: Number of plants with faults or

alarms.
Offline for More Than 3 Days: Number of plants that
have been put into power generation before yet stay
offline for more than 3 days.

Method Message Center

App
Email: If you add an email address here, the system
will send a confirmation email to this address. After
confirmation, you can receive reports through email.

10.4 General Settings

Click the avatar and choose General Settings.

• Set the default system language.

• Set the units of Radiation and Temperature.

• Turn on Novice Guide to allow for in-system guidance prompts.

10.5 Manufacturer Information

Click the avatar and choose Manufacturer Information. Here you can check the name, tel-
ephone number, email, and address of the manufacturer.

10.6 About

Click the avatar and choose About. Here you can check the current version of the system,
Privacy Policy, and Declaration.

10.7 Back to Old Version

Click the avatar, and choose Back to Old Version to switch to the old version of the iSolar-
Cloud system.

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User Manual 10 Account Management

10.8 Logout

Click the avatar and choose Logout. You will then log out of the current account and go back
to the login page.

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11 Feedback
Click at the bottom right of the page to open the feedback panel. You can fill in the form
by referring to the table below.

Item Description

Hardware: Feedback on the device used in the plant.

Product Type iSolarCloud: Feedback on the iSolarCloud O&M system.
(Required) Others: Other feedbacks.
iSolarDesign: Feedback on the plant design tool iSolarDesign.

Plant Choose the plant about which you want to report a problem.

Device Type Select a device that has been added in the plant.

Device S/N Enter the S/N of the abnormal device.

Contact Provide your phone number or email address, to get better

Information assistance.

Problem Descrip-
Describe your problem in at least 10 words, to get better assistance.
tion (Required)

Click Screenshot to capture an image of the problem you want to

Screenshot
report.

Upload Upload a local image.

My Feedback

1 Click My Feedback. You will see the All tab by default. You can choose Pending, Proc-
essing, or Closed to check feedbacks in different states.

2 Click on a feedback to view its detailed information. You can click Close Problem if your
problem has been resolved. If the problem has not been resolved, you may click Reply
to provide more feedback on this problem.

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