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Chapter 8 Safety & Security in Housekeeping

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Chapter 8 Safety & Security in Housekeeping

Uploaded by

alepasague0112
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Batangas Sta University - The National Engineering University

ARASOF - Nasugbu Campus

Chapter 8

SAFETY &
SECURITY IN
HOUSEKEEPING
By: Mr. Alessandro A. Pasague
Lecturer I
Learning
Objectives
Objective 01
Explain the potential hazards in housekeeping.
Objective 02
Prevents accidents.
Objective 03
Discuss various malpractices and their
prevention.
Objective 04
Categorize the steps and procedures in
handling Lost and found item in
Housekeeping Department.
Potential Hazards in Housekeeping
Faulty equipment
Damaged flooring or chipped tiles
Slippery floors and spills not mopped
Slippery guest bathrooms
Cracked or broken glass
Cleaning agents left uncapped
Non–adherence to instructions outlined in the material safety
data sheets
Handling corrosive cleaning agents with bare hands
Worn out electrical insulation or fittings
Overload electrical sockets
Potential Hazards in Housekeeping
Trailing equipment flexes
Cleaning equipment left lying around
Unsafe use of ladders
Inadequate lighting
Loose stair treads
Mixing certain chemical cleaners, causing undesirable/dangerous
reactions
Cleaning agents kept in unmarked or wrongly marked containers
Incorrect use of trolleys
Wrong methods of bending and lifting
Unsatisfactory hygiene and sanitation
Incorrect posture
Basic Guidelines for the Prevention of Accidents
Procedures to be followed in Case of an
Accident
1. With the help of another person, check if the victim requires any assistance.

2. Report the matter immediately to the manager concerned.

3. Offer first aid. Either administer first aid or get help from trained personnel.

4. Transport the victim immediately to a hospital if required. If the injury is severe,

call an ambulance for the same. Follow all necessary first–aid measures until the

ambulance arrives.

5. Fill in the accident report form and hand it over to the manager concerned.
First Aid
Housekeeping personnel

are crucial in providing first

aid, and many hotels offer

training classes by the Red

Cross for their staff,

recognizing the inherent

importance of first aid skills.


Content of a First Aid
Cupboard
Clinical thermometer
Bandage rolls
Cotton wool
Adhesive dressings
Sterilized gauze
Tweezers
Bedpan and urine bottle
Rubber sheeting
Safety pins
The medicines
should include:
Tincture iodine

Tincture benzene

Tincture iodine solution

Dettol

Burnol or Furacin

Crocin tablets

Aspirins

Mercurochrome

Fruit salts

Antiseptic creams
Following
are some
immediate
steps in
first aid:
Prevention for
Emergencies
All properties require a crime

prevention or security

committee, consisting of key

management personnel and

supervisors, to review past

plans and form new ones.


The general responsibilities of
this committee should be to:
Design a security booklet for all employees.

Develop orientation and training programs on crime prevention in coordination with the training

department.

Analyze and resolve recurring security issues. Investigate any security related incidents.

Conduct spot security checks and inspections of the property.

Liaise with the local police department.

Monitor the keeping records and documentation of all security–related incidents.


Dealing with
Bomb Threats
Bomb threats can be delivered in writing, orally, in person, over the

telephone, or over the internet.

Written threats should be handled carefully to preserve evidence

and inform the police.

Oral threats should be conveyed discreetly to the general manager.

Physical characteristics of the threat-issuing person should be

noted for communication to security personnel and the police.

Telephone calls are the most common method of receiving bomb

threats.

Housekeeping employees may be part of the search team for

unclaimed or unusual foreign objects.

Employees should be aware of evacuation plans and assist in

evacuation in case of an explosion.

In case of an explosion, they should provide first aid and help in the

rescue process.
A guest with light luggage is

considered'scanty baggage' and must pay a

deposit to avoid skipping out. The front office

stamps the guest's details on their

registration card and register, and the lobby

manager can request a deposit.

Housekeeping employees must report any

suspicious movements to their manager.


Guest and Employee Theft
Proper supervision of hotel amenities.
Eye for detail during the check–in and check–out procedures.
To keep the amenities to a minimum in the guests' room and
they should be with logo or monogram.
To reduce guests' thefts, items such as monogrammed
towels, bathrobes, etc., may be placed on sale in hotel gift
shops. This may reduce the likelihood of theft since guests
have the option of purchasing these items.
Minute observation can be kept on the maid's carts, lying
along the corridors during the room cleaning process.
All the pictures and frames connected to the wall should be
affixed discreetly to make them difficult to remove from the
wall.
Expensive items such as televisions should be bolted and
equipped with an alarm that alerts the front desk or security
if an attempt is made to remove the item.
Sickness and Death
Housekeepers often find sick guests,

especially overseas travelers, and should call a

doctor on call. They may administer first aid if

medical aid is available. Regularly visit unwell

guests and inform local health authorities. In

cases of death, staff should lock the door,

inform the general manager, and help with

investigations. When removing a dead body,

use the service exit discreetly to avoid

disturbance and panic.


Lost and Found Process
Housekeepers must report any items left behind by guests to their supervisor
immediately, as failure to do so can result in disciplinary action. The supervisor then
informs the control desk attendant, who checks if the guest is still paying their bill
or checking out. If the guest is available, they are contacted for the handover of the
item. If the guest is not available, the finder should bring the lost item to the
Housekeeping Office for safekeeping. The office staff fill up the Lost and Found
receipt slip, wrap the item, attach it to the item, and record the recovered item in
the Lost and Found logbook. The Executive Housekeeper obtains the forwarding
address of the guest and calls or writes to the guest to claim the item. If the
claimant appears, the custodian of lost and found items must check the finder's
identity, describe the item, issue it, and ask the claimant to acknowledge receipt.
Lost and found items are kept in the designated safekeeping vault for 2 to 6 days
for perishable items, 6 months for non-valuable items, and one year for valuable
items.
Lost
and
Found
Slip
Lost and Found Register
Gate Pass
Batangas Sta University - The National Engineering University
ARASOF - Nasugbu Campus

END OF
CHAPTER
8

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