Wansview Cloud APP User Manual

1080P Indoor Security Camera

Q5/Q6

https://www.wansview.com/
 Wansview Cloud APP User Manual

Contents
Chapter 1 Camera Introduction 01
1.1 Indicator Light Status 01

Chapter 2 Install Wansview Cloud APP 02

2.1 Download app 02
2.2 Account Register 02
2.3 Sign in 03

Chapter3 Setup Mode 04

3.1 Wi-Fi Setup 04
3.2 Wi-Fi connection by Soft-AP 06

Chapter 4 Live Feed 08

Chapter 5 Settings and Functions 09

5.1 Share with Family 09
5.2 Motion Detection 10
5.3 Motion Alert 10
5.4 RTSP 11
5.5 Camera Information 13
5.6 Advanced Settings 15

Chapter 6 Optional Storages 16

6.1 Memory Card Storage 16
6.2 Cloud Services 17

Chapter 7 Me page 20
Chapter 8 Alexa Compatibility 21

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CHAPTER 1 Camera Introduction

Model Q5

Photosensor
Lens
Infrared LED

Microphone
Speaker

Micro SD Card Slot

Reset button

Power port

Indicator lights

Model Q6

Photosensor
Lens
Infrared LED

Microphone

Micro SD Card Slot

Speaker

Reset button

Power port
Indicator lights

1.1 Indicator lights status

Light Status Camera Status

Red light on Camera is powered on

Red and blue lights are flashing alternately Waiting for connect now

Blue light is flashing Camera is connecting to Wi-Fi

Blue light is solid Connect WIFI and Pair successfully

Red light is flashing quickly Reset camera to factory setting

Warm note: Please make sure your router is connected to Internet.

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CHAPTER 2 Install Wansview Cloud APP

2.1 Download app
Please download Wansview Cloud app from APP store/Google Play.

2.2 Account Register

1 Open the Wansview Cloud app and clickSign up

2 Enter your email address and the password.

Pay attention that your password MUST be 8-16 characters, and include at least 3 categories of the
following: Digits,Uppercase characters, Lowercase characters, Special characters.
Read and agree the Terms of Use and Privacy Policy, then tap Next.

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3 Please go to your mailbox to find a mail that includes a verification code,enter the code to finish the Sign
up.
If you cannot find the mail, please check the spam or and tap Re-send mail. Or you can contact us by
sending an email to [email protected]. You can also choose Phone number or Google account to
sign in.

2.3 Sign in
When using for the first time, you need to enter the email address and password of your app account to log in.
After signing in successfully, you can set a gesture login or Touch ID. (Wansview cloud app--Me page--
Account security--Touch ID/Gesture login)

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CHAPTER 3 Setup Mode

3.1 Wi-Fi Setup
Note: The camera can only support 2.4Ghz Wi-Fi, it doesn’t support 5Ghz Wi-Fi.
1 Place the camera near the router within 3 feet and power on the camera with the attached power cord.
Make your phone use the 2.4G Wi-Fi.
2 Tap Add Device on the APP, and choose the camera model Q5 or Q6.

3 Check if the camera's indicator light is flashing red and blue, if yes, tapFlashing.

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4 The Wi-Fi name will be displayed automatically, then enter the correct Wi-Fi password and tap Next.
If Wi-Fi name is not displayed, for Android phone, please go to the Phone Setting--APP Manage-
ment--Find Wansview Cloud APP--Permissions--Allow the app to get the location info.

5 Adjust your screen brightness to the medium,then place the camera lens about 3-8 inches in front of the
phone and make the camera scan the QR code on the phone screen.
When hearing”QR code scanning is successful”, tap Next.

6 Check the indicator light status. If the connection is successful, the blue light will be solid. You can
rename the camera, and start using the camera.

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3.2 Wi-Fi connection by Soft-AP

1 Place the camera near the router within 3 feet and power on the camera with the attached power cord.
Make your phone to use the 2.4G Wi-Fi.
2 Tap Add Device on the APP, and choose the camera model Q5 or Q6.

3 Check if the camera's indicator light is flashing red and blue, if yes, tapFlashing.

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4 Click “Didn’t you hear it?” and select Wi-Fi connection by Soft-AP. Use your phone camera to scan
the QR code on the camera sticker.

5 Check if the camera's indicator light is flashing red and blue. If yes, tapFlashing.
Please go to Settings--Find a Wi-Fi named WVC***** if fail to join and connect with this Wi-Fi. Then go
back to Wansview Cloud app.

6 The app will ask you to choose a network. Select 2.4G Wi-Fi and enter the password. The camera will
start connect with the Wi-Fi. After the camera is online, you can rename the camera, and start using the
camera.

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CHAPTER 4 Live Feed

FHD Select to switch the resolution from FHD to HD

Tap to see full screen of live stream
Tap this icon to enable or disable audio
Hold to talk to the camera
Tap to record video manually, and can check the local records from
Me-Local Video
Click to to snap picture to phone storage, and can check the local picture from
Me-Local Photo
User can set up Multiple view mode to view different cameras at the same time.
On multiple view mode, the video streams is applied to 480P resolution.

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CHAPTER 5 Settings and Functions

5.1 Share with Family
Before proceeding the sharing, please ask your family to download Wansview Cloud APP to his phone and
register a new account with their own email information to access APP firstly.
1 Tap Settings icon-Invite family members then press to enter share device, you can share
camera feed with family members, camera is up to be shared with 3 devices at a time.

Warm tips The shared link is valid for 30mins only, please delete the record and share again if it expires).

2 Send the invitation link to your family’s phone and then ask him to click the link and open it via browser.
Tap“Receive”to accept this invitation and confirm that the camera is added to the list successfully.

User can share access to other people, up to 3 people(devices). But the invitee can’t have a full access to
this camera, they only can view the live stream, use the two-way audio, replay the alert video and the
Cloud alarm video.

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5.2 Motion Detection

Motion detection is defaulted to On. The generated alarm video will be stored to the Alert page.
Detection Area: Here allow you to define a specific area that you want your camera to detect motion in.
Sensitivity Level: User can set the sensitivity of your Wansview camera according to your preferences.
There,you’ll see a slider to adjust the level.

5.3 Motion Alert

Once motion is detected, user will receive a push notification in your Wansview Cloud app as below. Tap the
message to view 10s alarm video recorded by the camera. Wansview Cloud App also provide the timeline to
the user for select and review the specific alarm events.
You may follow the steps below to set motion alert for Wansview cameras via Wansview Cloud App.
1 Launch Wansview Cloud App and log in to the camera, then tap the setting icon to find Motion Alert
page.

2 Enable the motion alert and then select the schedule to 24/7 or you can customize the starting and
ending detection time.

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Warm tips : User can check the short videos for the past two days for free, these alert videos are supported
to save to your phone and delete. If Cloud service is subscribed, you can check the recent 7 days from
Cloud page to replay the videos.
You may follow the below steps to replay your alert video:

5.4 RTSP
Wansview cameras that support RTSP protocol could work with the third-party software, like iSpy,
Blueiris,IP Cam Viewer. They can be used for live viewing and recording of Wansview cameras.
To connect an IP camera via RTSP, you may follow the below steps to configure the Local Application
under settings page and add camera to iSpy.
1 Launch Wansview Cloud APP, go to settings-- 2 Go to RTSP page to set a specific port
Local Application -- Local Account number you want (range of 554-1554),
--Edit the username and password you want. Choose one of the live-stream URL to copy.

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3 Launch iSpy software--Add Local Camera --Choose FFMPEG(H264) in Video Source--put the
copied URL here--OK-Name for camera--Success.

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5.5 Camera Information

5.5.1 Camera Time zone
User can set the exact time zone for your camera. If you and your camera are in different time zones, then
the camera will send you real-time alert notification according to your setting.

5.5.2 Device Information

User can check the camera ID, firmware version,IP Address and WIFI Mac information.
If there is red dot on the Settings button, it means the newest firmware version is released and is available to
update by clicking the dot.

5.5.3 Network
User can check the camera’s Wi-Fi name and can set up camera to another Wi-Fi network.
Or if you are using Ethernet cable connection, you can access this page to switch the camera to WIFI
connection directly.

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5.5.4 Device Management

User can restart the camera or restore the camera to factory settings by tapping this icon directly. You can
delete the camera from here too. After deleting, the previous data will be defaulted to zero.
Please note that the camera should be set up again as new if the camera is restored to the factory settings
or being deleted from the Device page.

5.5.5 Diagnose
If your camera can’t pair success or the APP have any breakdown, user can tap this page to allow the built-in
diagnostics system running to check problem. User could provide the diagnostic report to Wansview Support
to ask for suggestions.

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5.6 Advanced Settings

Image rotation User can rotate the image if the camera is installed upside down.
Auto night vision Enable the night mode to view the camera at dark clearly.
AC frequency Adjust the power frequency to 50hz or 60hz.
Camera microphone Enable the microphone to pick up and deliver the sound.
Speaker volume Adjust the speaker volume if the audio sound is too low
LED indicator ON/OFF Hide the actual camera status. If enabled, Solid red light is off.

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CHAPTER 6 Optional Storages

6.1 Memory Card Storage(Memory card not provided)
To find the memory card slot, please push the camera head upward.

6.1.1 Install the micro SD card into camera

Note: Before install/uninstall the SD card, please power off the camera firstly, in case it will damage the SD
card. If SD card can’t be recognized by your camera successfully, please use the reader to format SD card
via FAT 32 on PC and then insert into the camera to try again.

6.1.2 Set up SD card recording on Wansview Cloud APP

1 Make sure that the SD card is inserted into the camera correctly.
2 Tap the Settings button and set Motion Alarm and Memory Card Storage to "On".
3 Select the schedule to 24/7 to allow the camera detecting the motion all day.
4 Tap the Replay button to see the recording on the memory card.

6.1.3 Playback
You may follow the below steps to playback the videos recorded to your SD card.
Note: Playback is only available when the SD card is inserted and recognized by the camera.
Wansview camera does not support consistently recordings, but only records when it detects motion.
1 Tap to enter the playback page.
2 Tap SD card storage,choose the date when the video was recorded.
3 Use two fingers to zoom in on the timeline to select a more detailed time you want to replay.
4 Press "1X" to select "2X" or "4X" to fast forward the video if you want.
5 Tap to delete the video you don’t need and tap to save the important video.

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Note: After formatting successfully, firstly please turn off the camera, then please insert the SD Card into the
camera, and power on the camera and check if the SD card can be recognized or not.

6.2 Cloud Services

Free Cloud Plan provides you with 30 days of free cloud service if you are the new Wansview user.
Warm note:
1 Cloud storage is different from local storage. SD card storage and Cloud storage work independently
without each others interference. In other words, if you enable both SD card recording and Cloud record-
ing, the video footage will record to the Micro SD card and upload to cloud at the same time.

2 Cloud service is not compulsory. Camera still can work properly even though the user do not subscribe
the Cloud plan or cancel the Cloud service while using.
3 Please cancel the cloud service before the free-trail expires if you have no attention to continue using the
Cloud and paying its service. Otherwise the Cloud subscription will be automatically renewed according
to the chosen plan period.
4 If you accidentally miss the cancellation time and get charged, please feel free to contact us via Email.
We will refund the fees.
5 Only records the alarm video until the motion ends.

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6.2.1 Introduction of Cloud plans

Choose a service plan that's right for you

Plans Basic Extended Pro

Feature Rolling 7-days alarm Rolling 15-days alarm Rolling 30-days alarm
recording recording recording,
Quantity Max 3 Cameras Max 5 Cameras Max 7 Cameras
$6.99/month $9.99/month $16.99/month
Price $19.99/quarter / /
$69.99/year $99.99/year $169.99/year

6.2.2 Add the camera to Cloud plan

1 Enter the Cloud page, then tap + Add Camera to Plan.
2 Select the camera, tap Add to this plan, enable it, and then set the schedule.
3 Once added, the camera will appear in the cloud screen. Tap the camera screen to view the recording.
Tap the camera name to change the settings.
4 You can delete or download recordings. Once downloaded, you can view them in Local Video on the
"Me"screen.

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6.2.3 How to Cancel the Cloud:

If you want to cancel the cloud service, you can do so by tapping the Settings button on the Cloud screen,
and then tapping "Cancel this subscription plan".

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CHAPTER 7 Me page

Local Video check the alarm video, SD card or cloud recording, and real-time recording.
Local Image check the pictures of recording or real time images
Message check the system messages
Account Security set to change Face ID, Touch ID and Password
General Settings set up notifications for language, cellular usage reminders,and alarm messages
Contact Us If you have any questions, please contact us at our US email address
FAQ check out our FAQs if you have any questions
About APP version information
Sign Out log out the account

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CHAPTER 8 Alexa Compatibility

1 Open the Alexa App menu and look for the “ Skills&Games ” button. Click Search icon and search
“Wansview Cloud”.

2 Enable the Wansview Cloud feature and log in your Wansview Cloud account. Allow the Alexa Device
interaction then your account will be linked with Alexa.

3 Please go to Device page of Alexa APP --- click ---choose Add Device --- choose Others ---then
Alexa will find all cameras that are connected on your Wansview Cloud account.

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4 You can add all found cameras to Alexa, but one time can only add one camera. After added,
you can clickDevices---ALL Devices to check all cameras.

Congratulations
Wansview camera is linked to Alexa. Now it's y our time to test the camera integration, you can use the
voice command to ask Alexa to show you the camera video at anytime.

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LET US KNOW
WHAT YOU THINK
Thank you so much for your order and trust to Wansview.Please feel free to contact us if you have any
questions about the product application.
As a young and growing company, it would mean the world to us if you could leave an honest review about
our product and services.

US/CA: [email protected]
UK:[email protected]

US/CA:[email protected]
UK:[email protected]

Facebook: https://www.facebook.com/WansviewOfficial

Youtube: https://www.youtube.com/WansviewOfficial

TEL: +13236863288 Available time: 6 pm - 3 am (PST Time) from Mo

The instruction is for reference only. Slight differences may be found in the user interface.All designs and
software here are subject to change without prior written notice.
For latest instructions, please go to www.wansview.com to download.