ENCOMPASS

USER GUIDE

www.informativeresearch.com
 2

Table of Contents
Credit Services............................................................................................................................................... 5
Adding Service Providers .......................................................................................................................... 5
Opening the Credit Report Interface ........................................................................................................ 6
Credit Report Services Overview .............................................................................................................. 6
Pre-Qualification, Origination and Closing Tab Overview .................................................................... 6
Monitoring Tab Overview ..................................................................................................................... 9
Reports Tab Overview ......................................................................................................................... 10
Support Tab Overview ........................................................................................................................ 11
Pre-Qualification Tab .............................................................................................................................. 12
New SoftQual Request ........................................................................................................................ 12
Retrieve Existing Report ...................................................................................................................... 13
Upgrade............................................................................................................................................... 14
Origination Request ................................................................................................................................ 14
New Request ....................................................................................................................................... 14
New Request - Bypass Duplicate Check .............................................................................................. 15
Import Report / Reissue ...................................................................................................................... 15
Remove Borrower/CoBorrower .......................................................................................................... 16
Swap Borrower ................................................................................................................................... 16
Order Supplements ............................................................................................................................. 17
Retrieve Supplements ......................................................................................................................... 17
Order Rescore ..................................................................................................................................... 17
Closing ..................................................................................................................................................... 18
PreClose Credit Report ........................................................................................................................ 18
Ordering and Retrieving Supplements ................................................................................................ 18
QuickLook and QuickLook w/Scores New Request............................................................................. 18
QuickLook and QuickLook w/Scores Retrieve Existing Report ........................................................... 18
QuickLook and QuickLook w/Scores Upgrade Report ........................................................................ 19
Monitoring Services ................................................................................................................................ 19
Activate ............................................................................................................................................... 19
Retrieve Report / Check Status ........................................................................................................... 19
Stop Monitoring .................................................................................................................................. 20

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 3

Cancel Order ....................................................................................................................................... 21

Reports ........................................................................................................................................................ 22
Billing Reports Selection ......................................................................................................................... 22
Billing Report ....................................................................................................................................... 22
Loan Billing Report .............................................................................................................................. 23
Borrower Pair Instructions .......................................................................................................................... 24
Borrower Pair Repositioning ................................................................................................................... 24
Swap Borrowers .................................................................................................................................. 24
Remove Borrowers ............................................................................................................................. 25
Submitting Loans to Underwriting .............................................................................................................. 27
Fannie Mae: Desktop Underwriter ......................................................................................................... 27
Updating the Reference Number for Underwriting Purposes ............................................................ 28
Freddie Mac: Loan Prospector ................................................................................................................ 29
Automated Valuation Models (AVMs) ........................................................................................................ 32
My Providers ........................................................................................................................................... 32
Order an AVM ......................................................................................................................................... 33
Flood Certification....................................................................................................................................... 34
My Providers ........................................................................................................................................... 34
Order a Flood Certification ..................................................................................................................... 35
Flood Certification “Check Status / View Results” .................................................................................. 36
Income Tax Verifications (4506-T) .............................................................................................................. 37
My Providers ........................................................................................................................................... 37
Order an Income Tax Verification (4506-T) ............................................................................................ 38
Status of a 4506-T ................................................................................................................................... 39
Social Security Verification (SSN+ or CBSV) ................................................................................................ 40
My Providers ........................................................................................................................................... 40
Order a Social Security Verification (SSN+ or CBSV) ............................................................................... 41
Status of a Social Security Verification (SSN+ or CBSV) .......................................................................... 42
Fraud Solutions ........................................................................................................................................... 43
My Providers ........................................................................................................................................... 43
Order Fraud Solutions ............................................................................................................................. 44
PitchPoint Inc.’s “ADV120” ................................................................................................................. 44
First American’s “Fraud Guard” .......................................................................................................... 45
Appendix A – Retrieving a Trend Total Addendum..................................................................................... 46

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 4

Appendix B - Order a CoreLogic Flood Certificate ...................................................................................... 49

My Providers ........................................................................................................................................... 49
Order a CoreLogic Flood Certification ..................................................................................................... 50

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 5

Credit Services
Adding Service Providers
In this section, we review how to select Informative Research as your Credit Report service provider.
First, be sure you have opened a loan within your pipeline to access the Services menu at the top of
your Encompass window. Once this is completed, proceed through the following steps.

1. Select Credit Report from the Services Menu

2. In the pop-up window, go to the tab All Providers.
3. Under the “Search by Company Name” section type Informative Research.
4. Select and highlight Informative Research – Coming Soon.
5. Click Submit to continue
6. The provider will be added to the My Providers tab for future use.

Note: If you do not see Informative Research as a provider or you don’t have access to add credit
providers, please contact your Encompass Administrator for assistance.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 6

Opening the Credit Report Interface

In this section, we review how to open the Informative Research Credit Report interface. First, be sure
you have opened a loan within your pipeline to access the Services menu at the top of your Encompass
window. Once this is completed, proceed through the following steps.

1. Select Credit Report from the Services Menu

2. A popup window will open, showing the tab My Providers.
3. Select and highlight Informative Research – Coming Soon.
4. Click Submit to continue

Credit Report Services Overview

This section will familiarize you with each of the parts of data so you can navigate through the product
tabs. Some of the product tabs will have identical data, and others may have slight variations. Let’s
compare some of the variances before submitting an order request.

Pre-Qualification, Origination and Closing Tab Overview

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 7

Pre-Qualification, Origination, and Closing tabs share the same layout of information (see screenshot
above).

Here is a breakdown of each section explaining the purpose behind each field value.
a. Credentials: Here, you will enter your Web Credit System (WCS) log in credentials. If you
do not remember or need to reset your password, you can click on the link
Forgot/Reset Password. You will be taken to our web system and guided through the
process to have your password updated.
b. Request Details: Displayed here are three dropdowns and 1 group of checkboxes for
Bureau selection. Here is a brief explanation of when and how you will use these fields.

i. Product: From the drop-down, select the Product types which are available for
your company to order (this list will change based on the chosen tab).
ii. Request Type: From the drop-down, identify the type of request you want to
submit.
iii. Report On: This is where you will select which borrower you wish to order the
credit services for.
iv. Credit Bureau: Credit Services can be ordered for all three bureaus. Here you
will check the box for the bureau(s) you wish to submit your order request.

c. Reference Number: This field will either be empty or populated with your last credit
report order number. Here are a few key points to consider when entering a reference
number field.
i. Some request types will require the credit report reference number. You have
the option of typing it yourself or selecting it from the list in Encompass.
ii. To find a reference number for a previously ordered product, use the View All
hyperlink and double click on the order number you wish to select.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 8

d. Report Options
i. Branch ID: This field is not required. You can use this field to send a branch
identifier in your requests for billing purposes. Your Encompass Administrator
may have this field mapped to an Encompass field.
Please consult your internal team before using or making changes to this field.

e. Loan Details: This section displays the borrower information based on your borrower
selection before opening the integration window. If you change borrower pairs and re-
open credit services, the data will adjust accordingly

f. Pay with Credit Card: When checked, this will allow users to enter a credit card to pay
for the product they are ordering. Note: the credit card information will not be saved for
future transactions.
g. Refresh Product List: This hyperlink will refresh the interface and all of the products
listed.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 9

Monitoring Tab Overview

The Monitoring tab provides similar information to that which is also shown on the Pre-Qualification,
Origination, and Closing tabs. The following is a brief description of the fields which are used differently
or used only in the Monitoring tab.

In the Monitoring tab, you will be able to order and manage PreClose Monitoring Reports.

Note: PreClose Monitoring requests are placed separately for each borrower. You can use the Report
On field in the Request Details to switch between Borrower and CoBorrower.

a. Reference Numbers: This field is used to reference your previous orders for the
PreClose Monitoring request.
Note: PreClose Monitoring orders end with DM.
b. PreClose Monitoring Options:
i. Branch ID: This field is not required. You can use this field to send a branch
identifier in your requests for billing purposes. Your Encompass Administrator
may have this field mapped to an Encompass field.
Please consult your internal team before using or making changes to this field.

ii. Look Back Date: This date will be used as the starting point for your PreClose
Monitoring order. You can select any date in the past 120 days. Usually, the
date the credit report was initially ordered will be used here.
iii. Notification Email: Use this field to enter an additional email address you would
want PreClose Monitoring alerts sent to (CC).

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 10

Reports Tab Overview

The Reports tab will allow you to retrieve billing reports directly within Encompass.
a. For billing reports on individual credit reports, select the desired checkbox in the list,
and click Submit.
b. For Loan Billing Reports, there is no need to select a credit report on the list.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 11

Support Tab Overview

The final tab will contain all Support contact information for customer service tech support and our Live
Chat Support.

Now that we have reviewed all of the fields available under each Credit Services tab let's continue to go
through each guide and learn to submit all of the different Request Types.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 12

Pre-Qualification Tab
The pre-qualification tab allows users to order a SoftQual credit file for borrowers and CoBorrowers
independently, or as a joint pair. SoftQual is not available for all clients, if you receive an error during the
order process, please contact your management team to have this product enabled or grant you
permissions to order this product.

This concludes the general overview of the Pre-Qualification request; let's continue with the steps
required to complete an order from start to finish for the following Request Types: New Request,
Retrieve Existing Reports, and Upgrade Reports.

New SoftQual Request

1. Select SoftQual from the Product drop-down

2. From the Request Type drop-down, select New Request

3. You will need to select the Bureau you wish to submit your request to, use the checkboxes to
make your selection for Experian, TransUnion or Equifax.
4. Next, we have to choose who the request will be for. The options are Borrower, CoBorrower, or
Joint. Make your selection using the Report On dropdown.
a. As an example, if you have multiple borrower pairs, please make sure you select the
correct one before opening the Credit Services tab. See the screenshot below.

b. When the borrower pair selected contains two borrowers, the Report On field will
default to "Joint" in the Pre-Qualification, Origination, and Closing tabs. You can change
this field to Borrower or CoBorrower if you wish to order credit reports individually.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 13

Retrieve Existing Report

1. For the Retrieve Existing Report request type option, a Reference Number must be provided, as
shown in the below screenshot.

2. If the Reference Number is not populated already, you can either type it manually or click on
View All and double click the order number you wish to retrieve.

3. Finish the request by clicking Submit.

a. The PDF Credit Report will open in the Encompass Services View. (Report PDF will also be
saved into the eFolder under “SoftQual Report”)

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 14

Upgrade
This option can be used to add bureaus to an existing credit report.

1. Select Upgrade from the Request Type drop-down.

2. Verify the reference number entered is correct, and if not, click on the View All hyperlink to
select one.

3. Select the check boxes for the bureaus you would like to have on the report after the upgrade.
The bureau(s) already present on the report must be selected.
4. Submit your order, and once the Encompass progress bar completes, you will be redirected to
the Services View tab to view your report PDF. (The eFolder will also contain your credit order
PDF)

Origination Request
In this section of our guide, we provide instructions on products and actions available in the Origination
Tab.

New Request

1. In the Origination tab, after selecting the desired Credit Report Product, select New Request
from the Request Type drop-down.

2. By default, all 3 Credit Bureaus will be selected. You can change the bureau selection if needed
using the checkboxes for Experian, TransUnion, and Equifax.
3. The Report On drop down will default to either Borrower or Joint based on the number of
borrowers present in the borrower pair. You can change the selection if needed.
4. Click Submit to complete the request.
5. Once the Encompass progress bar completes, you will be redirected to the Services View tab to
view your report PDF. The credit report will also be saved in the eFolder under “Credit Report.”

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 15

New Request - Bypass Duplicate Check

By default, when a request for a new credit report is received, our system checks if a credit report with
the same demographics was ordered by the same Client ID within the last 30 days. In the event one
exists, our system will retransmit the existing credit report to avoid multiple inquiries in a short period.

The New Request Bypass Duplicate Check will override this duplicate check. Our system will generate a
new credit report without checking for existing credit reports for the borrower(s) in our system. A new
inquiry will be posted on the borrower’s file if you use this option.

1. Select New request - Bypass Duplicate Check from the Request Type drop-down

2. Check the boxes for each Bureau you would like to order
3. Complete the request by selecting Submit

Import Report / Reissue

The Import Report / Reissue request type is used when the original borrower(s) credit report was
ordered under a different Client ID. To proceed, you MUST have the previous credit report reference
number.

1. Select the Request Type as Import Report/Reissue

2. Enter your reference number, as shown.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 16

3. Complete your request by selecting Submit.

4. The credit report will be imported/reissued and presented in the Encompass Services View tab.
The credit report will also be available in the eFolder.

Remove Borrower/CoBorrower

Prerequisite: Remove Borrower or Remove CoBorrower will require a reference number for a
previously ordered Joint Credit Report.

1. Update the Borrower Pair in Encompass, so only the borrower you want to keep is present (Click
here for instructions on Removing Borrower)
2. Open the Credit Report order screen
3. Select Request Type as Remove Borrower or Remove CoBorrower.
a. Make your selection based on who you want to remove from the original joint credit
report.

4. Complete the request by selecting Submit

5. When you review the new credit report, it will display only the borrower you have in your
Encompass loan.

Swap Borrower

Prerequisite: Swap Borrower will require a reference number for a previously ordered Joint Credit
Report.

1. Update the Borrower Pair in Encompass so the borrower positions match what you want to see
in the final report (Click here for instructions on Swapping Borrower(s)
2. Open the Credit Report order screen
3. Select Request Type as Swap Borrowers

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 17

4. Report On will default to Joint.

5. Complete the request by selecting Submit, and the Borrower and CoBorrower will now be
swapped in the credit report.

Order Supplements

This option will allow you to access the supplement order page in WCS quickly.
1. Select Request Type as Order Supplements
2. Confirm that the reference number field has the correct Credit Report order number
3. Once you select Submit, you will be redirected to the Informative Research WCS login screen.
a. If you have an active session open in a separate browser, you will be redirected to the
Order Supplement page instead.
4. Complete the supplement order in WCS. (For additional information refer to our WCS User
Guide for ordering supplements)

Retrieve Supplements

Once you receive notification that your Supplement order has been completed, you may retrieve the
Supplement PDF report from WCS to Encompass.
1. Select Request Type as Retrieve Supplements
2. Confirm that the reference number field has the correct Credit Report order number
3. After selecting Submit, your request will be processed
a. The below popup will notify you the supplement was delivered to your eFolder
successfully.

b. If any Supplements you ordered are not completed, this popup will display their current
status.

Order Rescore

This option will allow you to access the Rescore order page in WCS quickly.
1. Select Request Type as Order Rescore
2. Confirm that the reference number field has the correct Credit Report order number

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 18

3. Selecting Submit will open our Informative Research WCS in a separate popup window.
a. If you have an active session open in your Web Browser for WCS, you will not need to
enter your sign-in credentials, otherwise please enter our credentials.
4. Follow the process to complete your Rescore request in WCS. Once the order is completed, you
will be notified based on the notification type you selected.
(For instructions on ordering Rescore in WCS refer to the WCS User Guide)

Closing
This section of our guide will walk through the steps to submit a PreClose Credit Report and QuickLook
Report with or without scores.

PreClose Credit Report

1. Verify you are on the Closing tab of the Informative Research Credit Services screen before
proceeding.
2. Select Product as PreClose Credit Report.
Select Request Type as New Request

3. Confirm that the reference number field has the correct Credit Report order number
4. Complete the order by selecting Submit.
5. You will be redirected to the Encompass Services View to view the report, and the PDF will be
delivered to your Encompass eFolder.

*Click here for instructions on ordering Fannie DU in Encompass*

Ordering and Retrieving Supplements

The steps for ordering and retrieving supplements are identical to the Origination Tab. (see links below
to proceed)
1. Click here for instructions on ordering Supplements
2. Click here for instructions on retrieving Supplements

QuickLook and QuickLook w/Scores New Request

1. Select Closing Tab; Select QuickLook or QuickLook w/Scores

2. Choose Request Type as New Request
3. Select Submit, and the report will be shown in your Encompass Services View and eFolder.

QuickLook and QuickLook w/Scores Retrieve Existing Report

1. Select Closing Tab; Select QuickLook or QuickLook w/Scores for the Product

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 19

2. Click here for instructions on completing Retrieve Existing Report

QuickLook and QuickLook w/Scores Upgrade Report

1. Select Closing Tab; Select QuickLook or QuickLook w/Scores for the Product
2. Click here for instructions on completing the Upgrade Request type

Monitoring Services
In this section of our guide, we show how to order PreClose Monitoring (PCM) products within the credit
interface.

Activate

1. Select the Monitoring Tab

2. The Product dropdown is set to PreClose Monitoring by default
3. Select Request Type as Activate

4. Select Report On as Borrower or CoBorrower

a. If you are requesting PCM for both Borrower and CoBorrower, you will need to make
two separate PreClose Monitoring requests.
5. Select the Look Backdate located you wish to begin monitoring on.
a. Look Back Date is commonly set to the date the hard inquiry credit report was pulled.
You can select any date within the last 120 days.
6. In the Notification Email field, you may add an email address that will be cc’d when alerts
generate for the Borrower/CoBorrower.
7. Select the Submit to complete your order request.

A message will be shown saying that the request is Pending or if any errors occur.

Retrieve Report / Check Status

1. Select the Monitoring Tab

2. The Product drop-down will be set to PreClose Monitoring by default
3. Select Request Type as Retrieve Report / Check Status

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 20

4. Select Report On as Borrower or CoBorrower

5. Under the Reference Numbers section, enter the PreClose Monitoring order number or choose
view all, and in the popup window, select the Order you are requesting a status update for. The
reference number would be populated automatically if the PCM was ordered through
Encompass.

6. Select Submit to complete your request.

a. Encompass will show the current status of the PCM order.
b. If your request is currently being monitored or completed, the PreClose Monitoring
report will be delivered to the Encompass eFolder under Debt Monitoring.

Stop Monitoring

1. Select the Monitoring Tab

2. The Product drop-down will be set to PreClose Monitoring by default
3. Select Request Type as Stop Monitoring

4. Select Report On as Borrower or CoBorrower

5. Under the Reference Numbers section, enter the PreClose Monitoring order number or choose
View All and in the popup window, select the Order you are requesting to Stop Monitoring on.
The reference number would be populated automatically if the PCM was ordered through
Encompass.

6. Select Submit to complete your request.

A message will be shown confirming that the request has been processed successfully or if any errors
occur. Please note that Stop Monitoring can only be requested for orders in OnGoing status.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 21

Cancel Order

1. Select the Monitoring Tab

2. The Product drop-down will be set to PreClose Monitoring by default
3. Select Request Type as Cancel

4. Select Report On as Borrower or CoBorrower

5. Under the Reference Numbers section, enter the PreClose Monitoring order number or choose
view all, and in the popup window, select the Order you are requesting to Cancel. The reference
number would be populated automatically if the PCM was ordered through Encompass.

6. Select Submit to complete your request.

A message will be shown saying that the order has been canceled successfully or if any errors occur.

Please note that cancellation can only be requested for orders in Pending status.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 22

Reports

Billing Reports Selection

On the Reports tab, users may request a billing report for individual orders, or they may request a loan
billing report, which shows the billing for all reports ordered on one report.

Billing Report

1. Select the Reports Tab

2. Your credentials should auto-populate if you saved them previously, otherwise please enter
your Credentials for Client ID, User ID, and Password.
3. In the Request Details dropdown, select Billing Report.

4. In the section below, check the box to see the billing report for that credit report order.

5. After an order is selected, users will want to click on submit to generate the billing report.
Reports will be available in the e-folder under Billing Report documents.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 23

Loan Billing Report

1. Select the Reports Tab and from the Request Details select Loan Billing Report.

2. There is no need to select any particular order from the list at this point as the system, by
default, will generate the report for all orders submitted.
3. The report will be located in the E-Folder under Billing Report Documents.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 24

Borrower Pair Instructions

Borrower Pair Repositioning
In Encompass, there is a function allowing you to update the borrower pair assignment, and this must be
done correctly for Informative Research’s Credit Services orders to be submitted. In this section of the
guide, we will provide instructions on updating borrower pairs.

Swap Borrowers

1. Open a loan from your pipeline.

2. Click the pencil and paper icon to the right of the Borrower selection dropdown.

3. Highlight the first borrower pair and select the Move button for the CoBorrower
4. Select the radio button for the primary borrower under borrower pair one and choose Move.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 25

a. A popup will verify you want to swap the selected borrower information, select Yes to
complete the swap borrower function.

Remove Borrowers

1. Open a loan from your pipeline.

2. Click the pencil and paper icon to the right of the Borrower selection dropdown.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 26

3. Highlight the first borrower pair and select the Move button for the Borrower or CoBorrower
based on which borrower you want to remove from the previously ordered Credit Report.
4. Select the radio button for any empty borrower pair, as shown.

a. A popup will verify you want to swap the selected borrower information, select Yes to
complete the swap borrower function.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 27

Submitting Loans to Underwriting

It is important to note that Encompass will always use the reference number from the most recently
ordered report through Encompass’s Credit Services. Due to this mapping of the credit reference
number, there may be some cases where you will need to update the reference number before
submitting your loan for underwriting.

Fannie Mae: Desktop Underwriter

You will be required to enter credentials within DU/DO to reissue your credit report for underwriting.
Your company will have the two options described below:

1. Each user can use their credentials – users would enter the Client ID as the account number
within DU, and their password (which is the same for our website and ordering credit in
Encompass).

OR

2. An admin can set a company-wide FNMA password on our website and distribute it. Users
would enter the Client ID as the account number within DU and that company-wide password
set by admin.

Please check with your management which option you should use.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 28

Updating the Reference Number for Underwriting Purposes

Method One

With this method, you will manually update the credit report number in the underwriting submission
screen. For this method, please ensure you have the reference number available. You can use
copy/paste for this process (recommended).

Fannie Mae (DU/DO)

1. Go to Services Underwriting and select either Fannie Mae DU or DO.

2. Click on Submit to DU/DO on ePASS.
3. Click on the button Edit Credit Reference Info.
4. Type or paste the correct credit reference number, as shown below.

5. Click OK and Submit to complete the transaction.

Method Two

With this method, you will request Informative Research to deliver a copy of the original credit report
used for the loan into Encompass. This process will make the origination credit report reference number
the most recent transaction, which will be used for underwriting purposes.

1. Open the IR Credit Services Integration screen and Select the Origination Tab.
2. In the Request Type dropdown, select Retrieve Existing Report.
3. Confirm that the reference number of the credit report you ran during the origination is correct.
You can click on View All to select another credit report or type the reference number manually.
4. Submit the request.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 29

Freddie Mac: Loan Prospector

1. Select Underwriting from the Services menu or Request Underwriting Services tab

or

2. Select Freddie Mac’s Loan Product Advisor System to System

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 30

3. In the LPA screen, ensure your Credit Provider information is as shown below:

a. First Dropdown should have: Equifax Mortgage Solutions

b. Second Dropdown should have: Informative Research

4. Ensure that the credit report number in the Credit Reference column is correct

Please note that depending on your setup, you may need to enter an alpha-numeric Branch Code on this
screen for billing/tracking purposes.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 31

Freddie Mac (LPA) – Update Reference Number

1. Go to Services Underwriting and select Freddie Mac’s Loan Product Advisor

2. Type or paste the correct credit reference number as shown below

3. Click on Submit to complete the transaction

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 32

Automated Valuation Models (AVMs)

My Providers
While in a loan file, click on the Services Tab and select Order AVM.

If Informative Research AVM doesn’t appear under My Providers:

1. Go to the All Providers Tab

2. Highlight Informative Research AVM

3. Click Add to My List

4. Submit

Now Informative Research AVM will appear as a Credit Report provider on the My Providers Tab.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 33

Order an AVM
AVMs are instant, simple, and accurate verification tools to reduce the cost associated with more costly
appraisals. By partnering with Black Knight IR’s AVMs offer unsurpassed flexibility, accuracy and cost
savings when valuing properties during the mortgage loan process.

While in a loan file, click on the Services Tab and select Order AVM.

Input your Informative Research credentials, and we recommend clicking Save Login Information before
selecting an AVM model.

For the most accurate valuation model, with the best geographic coverage and highest confidence,
select AVM Cascade.

Other Black Knight models currently available through Informative Research’s AVM integration are:

• ValueSure
• SiteXValue
• Realtors Valuation Model
• SafeValue
• Freddie Mac’s Home Value Explorer

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 34

Flood Certification

My Providers
While in a loan file, click on the Services Tab and select Order Flood Certification.

If Informative Research Flood doesn’t appear under My Providers:

1. Go to the All Providers Tab

2. Highlight Informative Research Flood

3. Click Add to My List

4. Submit

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 35

Order a Flood Certification

IR partners with Black Knight to offers a wide range of flood products to ensure our clients are compliant
with federal flood regulations at origination and throughout the life of the loan. Each certificate utilizes
innovative IT and parcel-level GIS building blocks to deliver accurate information quickly and
conveniently.

While in a loan file click on the Services Tab and select Order Flood Certification.

Input your Informative Research credentials and we recommend clicking Save Login Information prior
to selecting a Flood Certificate.

The user will select New Request and one of the following Black Knight Flood Certificates currently
available through our Flood Request integration:

• Basic Determination
• Basic Determination w/HMDA Information
• Life of Loan Determination
• Life of Loan Determination w/HMDA Information

1. Open a file in Encompass, click on the Services tab and select on “Order Flood Certification”

2. If “Informative Research Flood” doesn’t appear under My Providers:

a. Go to the All Providers tab, highlight Informative Research Flood and click Add to My List
and Submit.

3. Informative Research Flood will now appear on the My Providers tab.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 36

Flood Certification “Check Status / View Results”

The vast majority of flood requests are completed immediately, but if additional research is required the
order status will be displayed as Pending.

If your account is provisioned for CoreLogic Flood Certificates, please refer to Appendix B for Order a
CoreLogic Flood Certificate.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 37

Income Tax Verifications (4506-T)

My Providers
While in a loan file, click on the Services Tab and select Order Verifications

If Informative Research 4506-T / SSN doesn’t appear under My Providers:

1. Go to the All Providers Tab

2. Highlight Informative Research 4506-T / SSN

3. Click Add to My List

4. Submit

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 38

Order an Income Tax Verification (4506-T)

While in a loan file click on the Services Tab and select Order Verification

Input your Informative Research credentials and we recommend clicking Save Login Information before
entering the following required fields on the 4506-T tab:

1. Tax Return(s) for: is either Borrower or CoBorrower

2. Check the box next to the appropriate Tax Return type you want to order: 1040, W2, 1099 etc.
3. Check the box(es) next to the appropriate years (2017, 2016) or select a range of dates (2017 –
2017).
4. Attach a signed 4506-T form by clicking Signed 4506-T, and the following screen will pop up:

a. Browse from Hard Drive retrieves the signed 4506-T stored on your machine
b. Browse from Encompass eFolder retrieves the signed 4506-T stored within the
Encompass eFolder
c. Browse from eSign Vault retrieves the eSigned 4506-T stored securely within the
Encompass eVault

5. Click Order

Informative Research does a 100% QC review of orders to reduce IRS rejections for common causes like
address discrepancies, illegible forms, and orders not matching the signed 4506T form.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 39

Status of a 4506-T
Because a 4506-T is not an instantly generated report status for an order can be requested from IR by
navigating to the Services Tab, select Order Verifications and click on the View tab.

An order in process will be in Order in Pending status, highlight an order by clicking on it and select
Check Status at the bottom of the screen. If the status is Complete, the report that will appear in the
text box below the grid, highlight the report and click on the View button to open the PDF report.

4506-T Statuses:
• Pending: uploaded but processing hasn’t started
• Approved: by IR QC and ready for submission to the IRS
• Submitted: order has been sent to the IRS
• Failed: IR rejected the order
• Pending Client: something’s missing from the order, it’s incorrect or not legible
• Information: customer service’s waiting for input from the user
• IRS Rejected: IRS has rejected the order
• Completed: order has been completed and billed
• Canceled: the user has canceled the order – only Pending orders can be canceled

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 40

Social Security Verification (SSN+ or CBSV)

My Providers
While in a loan file, click on the Services Tab and select Order Verifications

If Informative Research 4506-T / SSN doesn’t appear under My Providers:

1. Go to the All Providers Tab

2. Highlight Informative Research 4506-T / SSN
3. Click Add to My List
4. Submit

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 41

Order a Social Security Verification (SSN+ or CBSV)

While in a loan file click on the Services Tab, select Order Verifications and click on the SSN tab.

Input your Informative Research credentials and we recommend clicking Save Login Information prior
to entering the following required fields on the 4506-T Tab:

1. SSID Request: is either Borrower or CoBorrower

2. Attach a signed SSA-89 form by clicking Signed SSA-89, the following screen will pop up:

a. Browse from Hard Drive retrieves the signed 4506-T stored on users’ machine
b. Browse from Encompass eFolder retrieves the signed 4506-T stored within Encompass’
eFolder
3. Click Order

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 42

Status of a Social Security Verification (SSN+ or CBSV)

A Social Security Verification (SSN+ or CBSV) is typically an instantly generated report, but there have
been occurrences of a delayed response, so this might result in a request for the status of an order. You
can request a status from IR by navigating to the Services Tab, select Order Verifications and click on
the View tab. An order in process will be in Order in pending status, highlight an order by clicking on it
and select Check Status at the bottom of the screen. If the status is Complete the report that will appear
in the text box below the grid, highlight the report and click on the View button to open the PDF report.

SSN Verification Statuses:

• Pending: uploaded but processing hasn’t started
• Approved: by IR QC and ready for submission to the SSA
• Submitted: order has been sent to the SSA
• Failed: IR rejected the order
• SSA Rejected: SSA has rejected the order
• Completed: order has been completed and billed
• Canceled: the user has canceled the order, only Pending orders can be canceled

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 43

Fraud Solutions
Informative Research partners with two of the best data aggregators to offer mortgage fraud mitigation
solutions: ADV120 and Fraud Guard. Both are powered by data from a myriad of sources and are
designed to assist underwriters in making sound lending decisions. By analyzing a lender’s 1003 the
reports can identify known fraud consumer and collateral outcomes within a mortgage loan file.

My Providers
While in a loan file, click on the Services Tab and select Order Fraud/Audit Services
ADV120 / Fraud Guard

For ADV120 you will select Pointservices.com in My Providers.

For FraudGUARD you will select FraudGUARD in My Providers.

If the desired provider doesn’t appear under My Providers, follow the steps below:

1. Go to the All Providers Tab

2. Highlight either Pointservices.com or FraudGUARD
3. Click Add to My List
4. Submit

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 44

Order Fraud Solutions

If IR provisions your account for PitchPoint Inc.’s ADV120 or First American’s Fraud Guard, a user will
click on the Services Tab and select Order Fraud/Audit Services.

Input your issued credentials, and we recommend clicking Save Login Information before ordering a
fraud report.

PitchPoint Inc.’s “ADV120”

1. The user’s account is set up for certain reports by our data provider. The user will select a report
from the dropdown menu and supply any additional required information before clicking
Submit.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 45

First American’s “Fraud Guard”

1. The user will select a report from the dropdown menu and supply any additional required
information before clicking Order.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 46

Appendix A – Retrieving a Trend Total Addendum

With the advent of Trended Credit Data by Fannie Mae, Informative Research has designed three display
options for how our clients can view the data. Please visit our website for samples of Trend Total, Trend
Select or Trend on Demand.

Clients who have opted for Trend on Demand or Trend Select will utilize a hyperlink at the end of their
credit report that allows them to obtain a Trend Total Addendum:

1. Open a file in Encompass and access the credit report by clicking on the Credit Report icon in the
Services Tab or through the eFolder:

2. Once the credit report is open in a new window the click on View in Original Format.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 47

3. The credit report will open as a PDF in another new window and the user can now navigate to
the end of the credit report to utilize the hyperlink that allows them to obtain a Trend Total
Addendum.

4. The user will be directed to IR’s Web Credit System where they will enter their client ID,
username, and password.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 48

The Trend Data Addendum will populate for the user:

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 49

Appendix B - Order a CoreLogic Flood Certificate

IR has partnered with multiple flood certificate service providers. If your account is provisioned for
ServiceLink please refer to the Flood Certificates section in the guide.

My Providers
While in a loan file, click on the Services Tab and select Order Flood Certification

If CoreLogic Flood Services doesn’t appear under My Providers:

1. Go to the All Provider Tab

2. Highlight CoreLogic Flood Services
3. Click Add to My List
4. Submit

CoreLogic Flood Services will now appear on the My Providers tab.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 50

Order a CoreLogic Flood Certification

While in a loan file click on the Services Tab and select Order Flood Certification

Input your Informative Research credentials, and we recommend clicking Save Login Information before
selecting a Flood Certificate.

The user will select New Request and one of the following CoreLogic Flood Certificates currently
available through our Flood Request integration:

• Basic Determination
• Basic Determination w/ HMDA Information
• Life of Loan Determination
• Life of Loan Determination w/ HMDA Information

1. Provide the following elements when requesting a Flood Cert on the Order tab:
a. Check the Save Login Information box
b. Check the box next to the appropriate Flood Cert you’d like to run and click Order
2. Your Flood Cert will automatically load in the eFolder under the Flood Certificate tab.

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.
 51

Questions?
800-473-4633 ENCOMPASS
USER GUIDE

[email protected]

13030 Euclid St.

Garden Grove, CA 92843

2019
www.informativeresearch.com

Ellie Mae® and Encompass® are registered trademarks of Ellie Mae, Inc.