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Kbid 836941

The document discusses various connection errors that may occur when installing updates using Windows Update or Microsoft Update. It lists several possible error codes and their potential causes. It then provides methods to troubleshoot the issues, starting with verifying internet connectivity and disabling third-party software, before moving to more advanced options for IT administrators.

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Mahesh Pichare
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© Attribution Non-Commercial (BY-NC)
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Download as PDF, TXT or read online on Scribd
425 views

Kbid 836941

The document discusses various connection errors that may occur when installing updates using Windows Update or Microsoft Update. It lists several possible error codes and their potential causes. It then provides methods to troubleshoot the issues, starting with verifying internet connectivity and disabling third-party software, before moving to more advanced options for IT administrators.

Uploaded by

Mahesh Pichare
Copyright
© Attribution Non-Commercial (BY-NC)
Available Formats
Download as PDF, TXT or read online on Scribd
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You may encounter temporary connection-related errors when you use Windows Upd...

Page 1 of 4

Article ID: 836941 - Last Review: December 9, 2011 - Revision: 37.0

You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect the computer.

Introduction

When you use the Windows Update Web site or the Microsoft Update Web site to check for and install updates, you may receive one of the errors that are listed in the "Symptoms" section. Important In most cases, these errors are caused by temporary issues caused by very slight interruptions in communications between the computer to be updated and the update to be downloaded. These issues are generally selfhealing. So, before you try the troubleshooting methods in this article, try exiting the Windows Update site, waiting 10 to 15 minutes and start Windows Update again, and check for updates. You can also let Windows Automatic Update install the updates on its usual 24-hour cycle. Note These errors can occur even if no changes have been made to network settings.

Symptoms

When you use the Windows Update Web site or the Microsoft Update Web site to check for and install updates, you may receive one of the following error messages: Error 0x80070008

Error 0x800705B4

Error 0x8007000E

Error 0x80072EE2

Error 0x80072EFD

Error 0x80072EE7

Error 0x80072EEF

Error 0x80072EFE

Error 0x8024400E

Error 0x80072F76

Error 0x80244016

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Error 0x80072F78

Error 0x80244022

Error 0x80090305

Error 0x8024402F

Error 0x8009033F

Error 0xC80003FA

Error 0x80244008

Error 0xC800042D

Error 0x8024400A

Error 0x80071A90

Error 0x8024400D

For advanced information about the individual error codes, see the "Additional error code information for advanced users" section.

Cause

These errors may occur caused by any of the following issues: Applications or processes that interfere with Internet communications Resource issues on your computer High Internet activity Recoverable database errors

Resolution

If you tried exiting Windows Update, waiting 10 to 15 minutes, and then starting Windows Update again, or if you allowed Windows Automatic Updates to install updates during its 24-hour time cycle, and the error message still persists, please use the following methods, starting with Method A, to resolve the issue.

Method A: Verify Internet connectivity


Click here to view or hide detailed information

Method B: Make sure that Windows Firewall is turned on, and temporarily disable third-party firewalls
Click here to view or hide detailed information

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Method C: Temporarily disable third-party antivirus software


Click here to view or hide detailed information

Method D: Disable software accelerator programs


Click here to view or hide detailed information

Method E: Add the Windows Update Web site and the Microsoft Update Web site to the Trusted Sites list
Click here to view or hide detailed information

Method F: Make sure that you have the latest Background Intelligent Transfer Service (BITS) update installed
Click here to view or hide detailed information

More information

The troubleshooting methods and other information in the following section are for advanced users or for users who are in a corporate environment that currently uses hosts files and proxy servers.

Advanced troubleshooting methods

Advanced Method A: Remove entries for Windows Update and Microsoft Update from the hosts file
Click here to view or hide detailed information

Advanced Method B: Remove the proxy server entry from the WinHTTP proxy configuration
Click here to view or hide detailed information

Advanced Method C: See how the Windows Update client detects and uses proxy servers
Click here to view or hide detailed information

Additional error code information for advanced users

Hexadecimal Decimal Error Code Error Code 0x80070008

API Error Description

ERROR_NOT_ENOUGH_MEMORY 2147024888 Error_Timeout 2147023436 E_OUTOFMEMORY 2147024882 ERROR_INTERNET_TIMEOUT 2147012894 ERROR_INTERNET_CANNOT_CONNECT 2147012867 ERROR_INTERNET_NAME_NOT_RESOLVED 2147012889 ERROR_INTERNET_LOGIN_FAILURE 2147012881 2147012866 ERROR_INTERNET_CONNECTION_ABORTED

0x800705B4

0x8007000E

0x80072EE2

0x80072EFD

0x80072EE7

0x80072EEF

0x80072EFE

0x8024400E

SUS_E_PT_SOAP_SERVER 2145107954 ERROR_WINHTTP_HEADER_NOT_FOUND 2147012746 SUS_E_PT_HTTP_STATUS_BAD_REQUEST 2145107946 ERROR_WINHTTP_INVALID_SERVER_RESPONSE 2147012744 SUS_E_PT_HTTP_STATUS_SERVICE_UNAVAIL 2145107934

0x80072F76

0x80244016

0x80072F78

0x80244022

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0x80090305

SEC_E_SECPKG_NOT_FOUND 2146893051 WU_E_PT_ECP_SUCCEEDED_WITH_ERRORS 2145107921 SEC_E_Shutdown_IN_Progress 2146892993 -939523078 hrReadVerifyFailure SUS_E_PT_SOAPCLIENT_PARSEFAULT 2145107960 -939523027 HrVersionStoreOutOfMemory SUS_E_PT_SOAPCLIENT_PARSE 2145107958 ERROR_TRANSACTIONAL_CONFLICT 2147018096 2145107955 SUS_E_PT_SOAP_CLIENT

0x8024402F

0x8009033F

0xC80003FA 0x80244008

0xC800042D 0x8024400A

0x80071A90

0x8024400D

APPLIES TO
Microsoft Update

Keywords: kbresolve kbhowto kbacwsurvey kbwindowsupdatev6 kbwindowsupdate kberrmsg kbprb kbcip kbvideocontent KB836941

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13-02-2012

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