HPRT MT800 User Manual
HPRT MT800 User Manual
MT800
User Manual
(Rev.2.2)
Warnings
This must be complied with in order to avoid any damage to the human body and to the
equipment.
This shows the important information and tips for the printer operating.
Important Safety Instructions
Please read this chapter carefully before using the printer!
1. Water or other liquid should not spill into the printer, also the printer should not be expose to
the rain, or else may cause printer damage.
2. Do not open the printer cover while the printer is printing, otherwise the printer may work
improperly.
3. Too high(40℃)or too low(0℃) temperature will lead to the decrease of print quality.
4. too high (85%)or too low (20%)relative humidity will lead to the decrease of print quality
5. The print paper in poor quality or stored for too long time also may reduce the print quality
even damage the printer.
6. Please do not open the printer cover when it is printing or just when printing is over, do not
touch the print head with hand or body, overheat may cause scald.
Storage Precautions
1. The printer should be placed in such an environment that the temperature is between -20℃
and 70℃, and the relative humidity is between 5% and 90%.
2. Normal thermal paper can’t be kept too long, if you need to keep the receipt for a long period,
please select long term effective thermal paper.
3. Do not store printing paper in high temperature or direct sunlight, please keep it in a place to
avoid the light.
Battery Safety Precautions
Ignore the following instructions may cause battery overheating, fire, explosion, damage and/or
performance, and reduced product life.
1. Be sure to use the specified battery and power charger provided by our company, do not
disassemble the printer to replace the non-official battery, or may cause fire, explosion or damage
to the printer.
2. Do not allow water, sea water from entering or leaking into the battery. If the batteries internal
safety device burn, when charging it, it may produce abnormal current and/or voltage, or
abnormal chemical reaction when charging it, then may cause the battery overheating, fire and/or
explosion.
3. Do not use or place the battery nearby the stove or other high temperature places. Excessive
heat maybe damage the resin shell and/or the insulation materials, thereby cause short-circuit
inside the battery, then the battery may be overheated, burning and/or explosion.
4. When charging, use a specified USB Type-C cable. Other conditions (high temperature, high
pressure/high current, using the modified battery charger, etc.) excluded here may result in
over-charging the battery and abnormal current and/or voltage, cause abnormal chemical reaction,
and may cause the battery overheat, light and/or explosion.
5. Do not heat the battery or put the battery into fire. This may melt insulation material and/ or
damage safety devices or safety equipment, then ignite electrolytic solution, and cause the battery
overheat, burning and/or explosion.
6. Do not throw or attack the battery heavily. If internal safety device of the batteries burn, the
battery charging may cause any abnormal current and/or voltage, and abnormal chemical reaction,
and lead to the battery overheat, ignite, and/or explosion.
7. The liquid in the battery is corrosive, if improper operation causes battery leak, and the liquid is
spattered on the skin or clothes, please wash it with water, if spattered into the eyes, please rinse
them with water thoroughly and see a doctor.
Other Precautions
The copyright for this user manual and various other manuals is property of our company. Any
copying or conversion into electronic form and saving of this material without the express written
permission is strictly prohibited. Use of the information contained in this manual is not subject to
any patent liability. This manual has been prepared with utmost care and attention to detail but
may contain certain errors and/or omissions. Our company is not legally liable for any damages
resulting from the use of the information in this manual. Our company and its affiliates are not
legally liable (United States excluded) for any damages, loss, costs, and/or expenses that result
from the breakdown, malfunction, and/or misuse of the product due to violation or neglect of the
operation and maintenance information and instructions provided by our company, as well as from
the unauthorized alteration, repair, and/or modification of the product by the user and/or third
party. We are not legally liable for any damages and/or issues resulting from the use of options
and/or parts that are not authentic or authorized products.
This mark shown on the product or its literature indicates that the corresponding
item should not be discarded at the end of its working life with other household
waste. To prevent possible harm to the environment or human health from
uncontrolled waste disposal, please separate marked items from other types of
waste and recycle them responsibly to promote the sustained reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their
local government office for details of where and how they can conduct environmentally safe
recycling of such items. Commercial users should contact their suppliers and check the terms and
conditions of purchase contracts. This product should not be combined with other commercial
waste for disposal.
CONTENTS
1. Product Introduction........................................................................................................................ 1
1.1 Introduction............................................................................................................................. 1
1.2 The main Features................................................................................................................... 1
1.3 Packing List.............................................................................................................................. 1
1.4 Appearance and Component...................................................................................................2
2. General Specification........................................................................................................................3
2.1 Printer Specification................................................................................................................ 3
2.2 Media Specification................................................................................................................. 4
2.3 Ribbon Specification................................................................................................................ 4
2.4 Dimension................................................................................................................................4
3. Installation and Use of Printer..........................................................................................................5
3.1 Open Top Cover....................................................................................................................... 5
3.2 Loading Ribbon........................................................................................................................ 5
3.3 Loading Paper.......................................................................................................................... 6
3.4 Removing Paper.......................................................................................................................7
3.5 Printing Operation................................................................................................................... 7
3.5.1 From Mobile Phone....................................................................................................... 7
3.5.2 From Computer............................................................................................................. 8
3.6 Instruction for Sleep(Standby) Mode...................................................................................... 8
4. Partial Component Description........................................................................................................ 9
4.1 Button...................................................................................................................................... 9
4.2 LED Indicator and Buzzer....................................................................................................... 10
5. Troubleshooting..............................................................................................................................12
5.1 Printer Not Working...............................................................................................................12
5.2 Troubles Occur During Printing............................................................................................. 13
6. Clean Printer................................................................................................................................... 14
6.1 Cleaning Head........................................................................................................................14
6.2 Cleaning Sensor, Platen and Paper Path................................................................................ 14
7. Windows Driver.............................................................................................................................. 15
7.1 Operating System (OS) Environment.....................................................................................15
7.2 Windows Driver Preparation................................................................................................. 15
7.3 Windows Driver Installation.................................................................................................. 16
7.4 Using Driver via Bluetooth.....................................................................................................23
7.5 Detailed Windows Driver Setting.......................................................................................... 30
7.5.1 Printing Preferences.................................................................................................... 30
7.5.2 Printer properties........................................................................................................ 37
7.6 Uninstall Windows Driver...................................................................................................... 40
8. Mac Driver...................................................................................................................................... 42
8.1 Mac Driver Installation.......................................................................................................... 42
8.2 How to Print From Mac......................................................................................................... 46
9. Mobile Utility Tool.......................................................................................................................... 51
9.1 Operating System(OS) Environment......................................................................................51
9.2 Utility Tool Preparation..........................................................................................................51
9.3 Using Utility Tool....................................................................................................................52
9.3.1 Add Printer...................................................................................................................53
9.3.2 Modify Printer............................................................................................................. 54
9.3.3 Delete Printer.............................................................................................................. 60
9.3.4 Connection Test........................................................................................................... 61
9.3.5 Functions..................................................................................................................... 62
9.4 Firmware Update...................................................................................................................64
10. Software Download...................................................................................................................... 66
MT800 User Manual
1. Product Introduction
1.1 Introduction
HPRT A4 Mobile Printer, print anytime and anywhere. Virtual will be transformed into reality,
making mobile office a new trend. The distance between home and office will be shortened, and
the working place will no longer be limited. MT800 supports ribbon with RFID authentication to
ensure HPRT’s original high quality supplies. HPRT, print your beautiful world.
Note:
1) The packing materials are actually dependent on the order.
2) The ribbon module is embedded in the printer.
3) Operating Environment of Ribbon: 5℃~35℃, 20%~85%RH
4) Storage Environment of Ribbon: -5℃~45℃, 20%~85%RH
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Front
Left
Inner
Note:
Out-of-paper sensor and paper feed position sensor:
Detecting whether there is paper or not and whether the paper offset occurs during the paper
feeding process.
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2. General Specification
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2.4 Dimension
• Dimension: 310.5(L)×63.5(W)×40.73(H)mm
• Weight: 766g (including ribbon)
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Note: To avoid errors when loading the ribbon, please make sure that the arrow direction
marked on the ribbon module align to the printer.
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2. Rotate the ribbon rewind wheels of both left top and lower right (or right top and lower left)
towards the center simultaneously to make it smooth.
2. Put the paper into the paper inlet in parallel. Printer will feed a distance automatically after it
detects the paper. If the buzzer sounds once after paper feeding is stopped, it shows that the
paper is loaded successfully and the printer is ready.
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(http://hprint.hprt.com/app_en)
Note: You can also scan the QR code on the outer box of the package to download APP.
3. Print:
1) Choose the file to print, and copy it to the “H-Print” APP;
2) Click the print icon on the right top, then the printer will conduct printing.
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USB connection
Bluetooth connection
2. Install the driver: please refer to “7. Windows Driver” and install the printer driver for MT800 on
the computer.
3. Print: Open the file to print, choose “MT800” for printer device, click “print”.
When the printer enters standby mode, the power consumption will be greatly reduced, and it will
not affect the use. The printer will wake up automatically when receiving the print data without
manual intervention to wake it up.
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4.1 Button
1. Power Button
①Turn On
In the sate of power off, hold down the power button for about 3 seconds and the printer will be
on.
②Turn Off
In the state of power on, hold down the power button for about 3 seconds and the printer will be
off.
③Print Self Test
In the sate of power on, continuously press the power button for 3 times, the printer will print the
self-check page.
3. Reset Button
When the button fails to respond or Bluetooth fails to connect, please remove the ribbon, lightly
press the [Reset] button with toothpick or pin for 2 seconds, then restart the printer.
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①Abnormal Status
②Charging Status
③Printing Status
Standby Lighting
Wake up the printer Lighting
Printing Slowly Flash
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④Behavior status
①Connection status
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5. Troubleshooting
Your printer is very reliable, but occasionally problems may occur. This chapter provides
information on some common problems you may encounter and how to solve them. If you
encounter problems that you can not resolve, contact your dealer for assistance.
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6. Clean Printer
※ Notes:
1. Make sure to turn the printer power off prior to cleaning.
2. Open the paper cover and ribbon assembly, and remove the paper and ribbon.
3. As the print head gets very hot during printing, if intending to clean the
print head, turn the printer power off and wait approximately 2~3 minutes
before commencement.
4. Use the cloth to clean the head. When cleaning the print head, take care not to touch the
heated portion of the print head. Printer Head is susceptible to damage from static electricity, etc.
5. Take care not to allow the print head to become scratched and/or damaged in anyway.
1. Open the paper cover and ribbon assembly, and remove the paper and ribbon.
2. Remove any dust or foreign substance using dry cloth or cotton swab.
3. Soak the cloth or cotton swab in alcohol for medical use and use it to remove adhesive foreign
substances or other pollution materials.
4. After cleaning the parts, do not use the printer until the alcohol evaporates completely (1~2
min) and the printer has completely dried.
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7. Windows Driver
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4. Click “Next”.
Note:
If printer is already connected with computer by USB port, it only needs to click “Install”, then it
will be installed automatically. Otherwise, proceed to the next step.
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5. Choose the matched type and port (USBxxx is for USB port, COMx is for serial port, LPTx is for
parallel port). Choose the type of driver, port, such as “MT800”, “USB” as port. Click “Next”.
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7. After installation, the icon will be found in “Start”→ “Devices and Printers”.
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Special Instructions:
If the driver has been installed before connecting USB cable, the port may be inconsistent, solve it
by the following steps.
Method One:
Connect the printer to the computer via USB cable, and install the driver again.
Method Two:
1) Right click the computer icon, choose “Properties” --- “Device Manager” --- “Universal Serial
Bus controllers” --- “USB Printing Support ”, as shown below.
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2) Double click “USB Printing Support”, then click “Details”, choose “Bus relations” for property to
see the port number. It is “USB001” as shown below.
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3) Click “Start" → “Devices and Printers”. Right click “HPRT MT800” and choose “Printing
properties”. Click “Ports”, select “USB001” and click “Apply”. Then the port will be modified.
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5. Add a printer successfully as shown in the figure. The printer takes MT800-140C for an example.
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6. Click “Start" → “Devices and Printers”. Right click “MT800-140C” and choose “Properties”.
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8. Install MT800 Windows driver program on the computer (please refer to “7.3 Windows Driver
Installation).
9. After installing the driver, find the icon of “HPRT MT800” in “Devices and Printers”, right click
“Printer properties”.
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Note: If “COM3” has been selected as printer driver port during the driver installation, ignore this
step.
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12. If the printer can print the test page, it will pop up the dialog box below. If it failed to print,
please check if Bluetooth is connected or Bluetooth connection port is occupied.
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• Set “Rotate”, “Effect”, e.g. rotate “90°”, select “Mirror” effect, shown as below:
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2. Choose “General”, click “Print Test Page”, then it will print the current settings.
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8. Mac Driver
Warning: Under different operating systems, the screen has slight difference.
Please operate it according to the tips. Take MacOS 10.15 as example.
2. Click “Continue”.
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3. Click “Continue”.
4. Click “Continue”.
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5. Click “Install”.
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6. Click “Add”.
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1. Unzip the compressed package file, then open the folder, click to open the Printer
Utility For Mobile.
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2. Choose the right printer model and port type, then click “OK”.
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2. Choose the printer model and port type that needs to be modified, then click “OK”.
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4. For example, when connecting via Bluetooth, you need to change the port to COM to connect.
Please do as follows:
1) Turn on the printer.
2) Turn on the computer. The Bluetooth icon will show at the lower right of the screen. If the
computer is not configured with Bluetooth function, you need to insert a Bluetooth Dongle into its
USB connector.
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5) Add a printer successfully as shown in the figure. The printer takes MT800-140C for an example.
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6) Click “Start" → “Devices and Printers”. Right click “MT800-140C” and choose “Properties”.
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9) Choose “Printer Model” as MT800, “Port Type” as COM, “COM Port” as COM3. Then click “OK”.
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10) Modify printer successfully.
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Note:
1. Make sure the printer is connected with computer and power on.
2. Before using the following functions, carry out the “Connection Test” first.
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9.3.5 Functions
The function of Printer Utility For Mobile contains four items. Click the button and printer will
execute the appropriate action.
Note:
The following screen may differ depending on the device to which you connect. Please operate it
according to the actual interfaces.
1. Print Self Information: the printer will print out setting information.
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2. Parameter Config: to set “Bluetooth”, “Print Density”, “Power Down Time” in the Parameter
setting. When completing the above settings, please restart the printer.
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3. The firmware upgrade was successful and please restart the printer.
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4) Click “Download”.
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FCC WARNING
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception,which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
-- Consult the dealer or an experienced radio/TV technician for help.
To maintain compliance with FCC’s RF Exposure guidelines, This equipment should be installed and
operated with minimum distance between 20cm the radiator your body: Use only the supplied
antenna.
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