Scribd
Upload
23 views

course 4 -communication conceptual model (2)

This chapter focuses on the design and development of organizational information systems (WIS) through data and processing models. It discusses the division of a company into domains for manageable modeling and introduces concepts such as actors and flows, which are essential for flow analysis. Additionally, it explains the construction of a Conceptual Communication Model (CCM) and a flow matrix to represent the interactions between actors and the exchanges of information.

Uploaded by

waparablaise
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
23 views

course 4 -communication conceptual model (2)

This chapter focuses on the design and development of organizational information systems (WIS) through data and processing models. It discusses the division of a company into domains for manageable modeling and introduces concepts such as actors and flows, which are essential for flow analysis. Additionally, it explains the construction of a Conceptual Communication Model (CCM) and a flow matrix to represent the interactions between actors and the exchanges of information.

Uploaded by

waparablaise
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 3

Introduction:

This chapter deals with the reasoning implemented by the designer for the development of the
models necessary for the understanding and the design of the organizational information system
(WIS). It will therefore be a question of specifying how to develop and express the different data
and processing models at the conceptual and organizational levels that specify the WIS. We
therefore tackle in turn: domain division and flow analysis, conceptual modeling of processing
and that of data.

1. Division into domains and flow analysis


The systemic analysis provided us with a model of the company exchanging and transforming
flows. We will try to divide the company into fields of activity, in an attempt to reduce the
complexity of its modeling, and above all to obtain manageable project sizes. This breakdown
is done at the start of the preliminary study, most often under the basis of the major functions of
the company; and generally takes place with regard to the activities of the SO and / or the
purposes of the SP. However, the SI resulting from the division into domains are not disjoint.

1.1 Concepts used in flow analysis


The flow analysis is expressed through two concepts: the actor and the flow.

1.1.1 The actor


It represents an active unit involved in the functioning of the operating system. In practice, an
actor can model:
- A partner outside the company (customer, supplier, etc.);
- A field of activity of the company (accounting, education, etc.);
- A set of activities or processes (liquidation, control, certification, registration);

An actor is a role rather than a physical person (“Secretariat” and not “Claude”). It can be
internal if it is part of the IS (domain) studied, or external if not.
Example for a bank, " counter " and " computer service" are internal actors while " customer "
and " provider " are external.
The actors are represented by a circle, or a rectangle. If it is external, we use the dotted lines
otherwise we use the continuous lines.

Candidate
Student

1.1.2 The flow The flow represents an exchange between two


actors.
A flow is sent by an actor to another actor. It is represented by a directed link (arrow) between two actors,
labeled by the name of the stream.

1.2 The Flow Diagram or Conceptual Communication Model (CCM)

A flow diagram or CCM is a graphic representation of the actors and the flows exchanged.

1.3 CONSTRUCTION OF A CCM


- Precisely define the field of study: which activity within which organization?
- Identify the actors by distinguishing between external actors and internal actors;
- Identify the flows between the actors by ordering them if this is useful for a better understanding of
the activity;
- Draw the flow diagram at the same time as we identify the actors and the flows.

Example : company "Wholesale"


Consider a building materials sales business. Customers place orders for goods there. Accepted
orders are compared (at the store) to the stock status to determine what are missing and what
orders are available. In the event of missing items, the purchasing department must make all
arrangements to restock the stock, if it has not yet been done. Upon delivery, orders that have
become available undergo the same treatment as those that were from the start. The available
orders give rise to the preparation of delivery slips intended for customers. On delivery, they
may refuse the goods in which case there is a return of the goods. If the customer accepts the
delivery, the accountancy issues an invoice which will only be cleared after full payment,
customers who have not paid by the due date must receive a reminder. The cleared invoices are
archived.
1.4 The flow matrix
It is a matrix representation of the actors and the flows exchanged. The actors form the rows and
columns of the table. Located online, the actor has a role of flow transmitter; located in a column,
it has the role of flow recipient.

Example : this is what the flow matrix of the example on the building materials sales business
represents.

You might also like