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A process is a set of interrelated activities that transform inputs into outputs, which can be products or services. The process approach emphasizes managing activities as interconnected processes for consistent and predictable results, as outlined in ISO Quality management principles. The process optimization cycle, known as DMAIC, involves defining, measuring, analyzing, improving, and controlling processes to enhance performance and ensure continuous improvement.

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10 views

lesson1

A process is a set of interrelated activities that transform inputs into outputs, which can be products or services. The process approach emphasizes managing activities as interconnected processes for consistent and predictable results, as outlined in ISO Quality management principles. The process optimization cycle, known as DMAIC, involves defining, measuring, analyzing, improving, and controlling processes to enhance performance and ensure continuous improvement.

Uploaded by

zyrise5465
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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What is a process.

Process
approach and process
optimization cycle
Process is..
..a set of interrelated work activities that transform inputs into outputs

• The output is a result of a process, it can be product or service which you offer
to your client
• The process may occur only once or be recurrent, or periodic
Examples of a process

Changing flat tire on a car Issuing a credit card Getting children ready for
school every
morning

Foto by Andrea Piacquadio: https://www.pexels.com/ru-ru/photo/3806249/ Foto: RDNE Stock project: https://www.pexels.com/ru-ru/photo/7821717/ Foto: Oleksandr P: https://www.pexels.com/ru-ru/photo/2781814/
Process approach
ISO Quality management principle #4:

Consistent and predictable results are


achieved more effectively and
efficiently when activities are
understood and managed as
interrelated processes that function as
a coherent system.

https://www.iso.org/files/live/sites/isoorg/files/store/en/PUB100080.pdf Foto by Andrea Piacquadio: https://www.pe


Process optimization cycle: DMAIC
Sequence which you need when optimizing processes

Define

Control Measure

Improve Analyze
DMAIC

Define You define what are you going to improve, who will benefit from this improvement,
and what would be improvement targets

You are going to gather 360 information about the process – data which reflects
Measure process performance, quality incidents, number of reworks. Also, you will
visualize your process using ValueStreamMap

Analyze You will go in details of the problems and find root causes
DMAIC

You will find solutions which will fix the problem and pilot them. Here is there the
Improve magic is happening.- After the pilot you can modify your solutions and
implement on a larger scale

You start monitoring performance of the improved process, create dashboards, build
Control response protocols. Here is where continuous improvement starts- once you see that
process constantly doesn’t meet expectations, you might want to start next phase of
optimization cycle

Define
Practice
• List 5 processes which you see in your daily life.
• Who is the client of the process?
• Do you think the process performs well?
• How can you measure these processes?
See you on the next lesson

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