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The document is a System Administration Guide for the I/A Series running on Windows XP, detailing tasks for configuring and maintaining Model P92 workstations. It includes sections on operational considerations, administrative tools, security features, backup and restore procedures, and system recovery techniques. Additionally, it provides software license information and references for further documentation.

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0% found this document useful (0 votes)
10 views

b0400he_d

The document is a System Administration Guide for the I/A Series running on Windows XP, detailing tasks for configuring and maintaining Model P92 workstations. It includes sections on operational considerations, administrative tools, security features, backup and restore procedures, and system recovery techniques. Additionally, it provides software license information and references for further documentation.

Uploaded by

fher1172
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 118

B0400HE

REV D

I/A Series®
System Administration Guide
(Windows® XP Operating System)
March 16, 2007
Invensys, Foxboro, AIM*Historian, FoxCAE, FoxDraw, FoxPanels, FoxView, and I/A Series are trademarks of
Invensys plc, its subsidiaries, and affiliates.
All other brand names may be trademarks of their respective owners.

Copyright 2002-2007 Invensys Systems, Inc.


All rights reserved

SOFTWARE LICENSE AND COPYRIGHT INFORMATION


Before using the Invensys Systems, Inc. supplied software supported by this documentation, you
should read and understand the following information concerning copyrighted software.
1. The license provisions in the software license for your system govern your obligations
and usage rights to the software described in this documentation. If any portion of
those license provisions is violated, Invensys Systems, Inc. will no longer provide you
with support services and assumes no further responsibilities for your system or its
operation.
2. All software issued by Invensys Systems, Inc. and copies of the software that you are
specifically permitted to make, are protected in accordance with Federal copyright
laws. It is illegal to make copies of any software media provided to you by
Invensys Systems, Inc. for any purpose other than those purposes mentioned in the
software license.
Contents
Figures.................................................................................................................................... ix

Tables..................................................................................................................................... xi

Preface................................................................................................................................. xiii
Revision Information ............................................................................................................. xiii
Reference Documents ............................................................................................................ xiii
Document Conventions ......................................................................................................... xiv

1. Introduction ...................................................................................................................... 1
System Administration Tasks .................................................................................................... 1
Workstation Overview .............................................................................................................. 2
Application Workstation ...................................................................................................... 2
Workstation Processor .......................................................................................................... 2
Windows XP Operating System ................................................................................................ 2
File Systems and Partitions ........................................................................................................ 3
Storage Devices ......................................................................................................................... 4
Peripherals ................................................................................................................................ 5

2. Operational Considerations............................................................................................... 7
Windows XP Services ................................................................................................................ 7
Using Browser Services .............................................................................................................. 7
Mapping a Drive on a Windows XP Workstation ..................................................................... 9
Mapping a Drive on a Windows NT Workstation from a Windows XP Workstation ............... 9
Bringing an Active Window Forward ...................................................................................... 10
CD-RW Software ................................................................................................................... 10
Windows Automatic Updates .................................................................................................. 10
Windows Product Activation .................................................................................................. 10
Remote Desktop ..................................................................................................................... 11
Remote Assistance ................................................................................................................... 11
Firewall ................................................................................................................................... 11
Telnet and FTP ....................................................................................................................... 11
Autologon ............................................................................................................................... 12
Printer Support ....................................................................................................................... 13
Installing Drivers for Parallel Printers Attached to Model P92 Workstations ...................... 13

iii
B0400HE – Rev D Contents

Printscreen Utility ................................................................................................................... 14


Operation ........................................................................................................................... 15
Using Online Help ............................................................................................................. 15
Uninstalling the Printscreen Utility .................................................................................... 16
Reinstalling the Printscreen Utility ..................................................................................... 16
Hardware Considerations ........................................................................................................ 16
Sensitivity to an Unterminated Ethernet Network .............................................................. 16
Disconnecting the Keyboard, Mouse, or Trackball ............................................................. 16
CPU Usage When Removing a Flash Drive ....................................................................... 17
Using the RS-232 Serial Ports ............................................................................................ 17
Removing Device Drivers ................................................................................................... 17
Java Support ............................................................................................................................ 17
Setting the Resolution and Color Settings of Multi-Headed Workstation Displays ................. 18

3. Administrative Tools ....................................................................................................... 19


Microsoft Management Console ............................................................................................. 19
Windows Task Manager ......................................................................................................... 20
Accessing Task Manager ..................................................................................................... 20
Task Manager Applications Tab ......................................................................................... 21
Task Manager Processes Tab .............................................................................................. 22
Task Manager Performance Tab ......................................................................................... 23
Task Manager Networking Tab .......................................................................................... 23
Task Manager Users Tab .................................................................................................... 23
System Information ................................................................................................................. 24
System Information Command Line Utility ....................................................................... 24
System Information Windows Application ......................................................................... 25
Current TCP/IP Settings ........................................................................................................ 27
MAC Address .......................................................................................................................... 27
Workstation’s Host Name ....................................................................................................... 27
Connectivity Between Workstations ....................................................................................... 28
Shared Resources on a Workstation ......................................................................................... 28
Mapped Drives on a Workstation ........................................................................................... 28
Currently Logged On User ...................................................................................................... 28

4. Security Features ............................................................................................................. 29


Changing Startup and Security Options .................................................................................. 29
Disabling the Windows XP Task Bar and Icons ...................................................................... 30
Foxboro IA Security Window ................................................................................................. 32
Locking the Workstation .................................................................................................... 32

5. Logon, Shutdown, Reboot, and Restart........................................................................... 33


Booting and Logging Onto the System ................................................................................... 33

iv
Contents B0400HE – Rev D

Disabling I/A Series Software .................................................................................................. 33


Shutting Down an I/A Series Workstation .............................................................................. 34
Disabling FLEXlm .................................................................................................................. 35
Rebooting the System ............................................................................................................. 37
Restarting an I/A Series System ............................................................................................... 38
Starting Up FLEXlm ............................................................................................................... 38
Enabling I/A Series Software ................................................................................................... 39

6. Tape Backup and Restore ................................................................................................ 41


Tape and Tape Drive Operation and Maintenance ................................................................. 41
Ejecting the Tape from the Tape Drive .............................................................................. 41
Mounting the Tape Drive .................................................................................................. 43
Cleaning the Internal (TR40) Tape Drive .......................................................................... 44
Backing Up Drives .................................................................................................................. 44
Criteria ............................................................................................................................... 44
Conditions ......................................................................................................................... 44
Considerations ................................................................................................................... 45
Setting a Backup Strategy ................................................................................................... 45
Using Windows XP Backup ............................................................................................... 45
Accessing Windows XP Backup .......................................................................................... 46
Backup Wizards ............................................................................................................. 46
Manual (Non-Wizard) Backup ...................................................................................... 46
Command Line ............................................................................................................. 46
Backing Up The Hard Disk .................................................................................................... 46
Backing Up I/A Series Files ................................................................................................ 47
AW Backups .................................................................................................................. 47
WP Backups .................................................................................................................. 47
Backing Up the Entire Contents of the I/A Series Software and Data ............................ 47
Backing Up a Workstation’s I/A Series Software and Data ...................................................... 48
Shutting Down the I/A Series System ................................................................................. 48
Backing Up the Software with a Local Tape Drive ............................................................. 48
Starting Up FLEXlm and I/A Series System ....................................................................... 53
Restoring the Workstation’s I/A Series Software, Data, and System State ................................ 53
Restoring the Software from a Local Tape Drive ................................................................ 53
Backing up a Remote WP ....................................................................................................... 56
Shutting Down the WP’s I/A Series Software ..................................................................... 56
Backing Up the WP’s Software from the AW ..................................................................... 56
Starting Up the I/A Series System ....................................................................................... 57
Restoring a WP’s I/A Series Software ...................................................................................... 57
Restoring the WP’s I/A Series Software from a Remote Tape Drive ................................... 57
Restoring AW/WP Files, Directories, and Disks ..................................................................... 59
Booting a System With a New Hard Drive ......................................................................... 59
Restoring Individual Files and Directories .......................................................................... 60

v
B0400HE – Rev D Contents

Restoring the Entire D Drive ............................................................................................. 60


Problems Running an I/A Series Application ...................................................................... 60
Reinstalling Software Onto a New System or New Hard Disk Drive ...................................... 60
Reasons to Use This Procedure ........................................................................................... 60
Starting Up FLEXlm .......................................................................................................... 61
Starting Up the I/A Series System ....................................................................................... 61
Rebooting the System ......................................................................................................... 61

7. System Recovery Techniques........................................................................................... 63


Recommended Order of System Recovery ............................................................................... 63
Device Driver Roll Back .......................................................................................................... 63
System Restore ........................................................................................................................ 64
Safe Mode ............................................................................................................................... 65
Recovery Console .................................................................................................................... 65
Creating a SCSI Driver Diskette ........................................................................................ 67
Recovery CD .......................................................................................................................... 67

8. Miscellaneous Administrative Tasks ................................................................................ 69


Viewing Serial Printer Port Settings for I/A Series Software ..................................................... 69
Verifying Hard Disk Drive Formatting ................................................................................... 72
Monitoring File System Usage ................................................................................................ 73
Formatting a Diskette ............................................................................................................. 74
Adding Third-Party Applications ............................................................................................ 75
Increasing Paging File Space .................................................................................................... 75
Monitoring Events .................................................................................................................. 80
Saving a Dump (Crash) File .................................................................................................... 81
Converting Displays ................................................................................................................ 82
Converting Control Databases ................................................................................................ 82
Converting a UNIX Formatted LoadAll to a Windows XP Formatted LoadAll .................. 83
Converting a Windows XP Formatted LoadAll to a UNIX Formatted LoadAll .................. 85
Alarm Printer Failure .............................................................................................................. 87
Monitoring the Printer ....................................................................................................... 87
When the Printer Goes Off-line .................................................................................... 87
When the Printer Goes On-line ..................................................................................... 87
Systems Without a Backup Printer ................................................................................ 88
Automatically Re-enabling the Printer ................................................................................ 88
Manually Re-enabling the Printer ....................................................................................... 88

Appendix A. Commonly Used Commands .......................................................................... 89


Windows XP Commands ........................................................................................................ 89
MKS Commands .................................................................................................................... 91

vi
Contents B0400HE – Rev D

Index .................................................................................................................................... 93

vii
B0400HE – Rev D Contents

viii
Figures
2-1. Computer Browser Properties Dialog Box ..................................................................... 8
3-1. Computer Management Window (Microsoft Management Console) .......................... 19
3-2. Windows Task Manager (Applications Tab) ............................................................... 21
3-3. Create New Task Dialog Box ...................................................................................... 22
3-4. Windows Task Manager (Processes Tab) ..................................................................... 22
3-5. Windows Task Manager (Performance Tab) ............................................................... 23
3-6. System Information Window ...................................................................................... 26
3-7. System Information Window – Running Tasks .......................................................... 27
4-1. Startup Options for Reboot Dialog Box ...................................................................... 29
4-2. Workstation Shutdown Window ................................................................................ 31
4-3. Foxboro IA Security Window ..................................................................................... 32
5-1. Startup Options for Reboot Dialog Box ...................................................................... 34
5-2. Computer Management Window – Services ............................................................... 36
5-3. FLEXlm License Server Properties Dialog Box ............................................................ 37
5-4. Windows Shutdown Window ..................................................................................... 38
5-5. Computer Management Window – Services ............................................................... 39
6-1. Computer Management Window (Removable Storage) .............................................. 42
6-2. Tape Eject Menu Selection ......................................................................................... 43
6-3. Backup Utility Advanced Mode (Welcome Tab) ......................................................... 49
6-4. Startup Options for Reboot Dialog Box ...................................................................... 59
7-1. Device Type Properties Dialog Box ............................................................................. 64
8-1. ECP Printer Port (LPT1) Properties Window ............................................................. 70
8-2. Communication Port Settings ..................................................................................... 71
8-3. Computer Management Window (Disk Management) ............................................... 72
8-4. Explorer Window ........................................................................................................ 73
8-5. System Properties Dialog Box ..................................................................................... 77
8-6. Performance Options Dialog Box ................................................................................ 78
8-7. Virtual Memory Dialog Box ........................................................................................ 79
8-8. Event Viewer Window (System Selection) ................................................................... 81

ix
B0400HE – Rev D Figures

x
Tables
1-1. Windows XP Partition/File Information ....................................................................... 3
1-2. Storage Devices ............................................................................................................. 4
1-3. Tape Drives ................................................................................................................... 5
8-1. Printer Characteristics ................................................................................................. 71
8-2. Windows XP System Properties: Virtual Memory Paging File Size .............................. 80

xi
B0400HE – Rev D Tables

xii
Preface
This document provides a high-level coverage of system administration tasks for the Model P92
workstation using the Windows® XP Professional operating system. It provides information for
configuring and maintaining workstations.
For additional information regarding system and network administration, procedures and com-
mands, refer to the user’s guides and network tasks documentation supplied with your system.

Revision Information
For this release of the document (B0400HE-D), the following changes were made:
Chapter 2 “Operational Considerations”
♦ Added applicable operational considerations.
Chapter 6 “Tape Backup and Restore”
♦ Revised “Booting a System With a New Hard Drive” on page 59.
Chapter 8 “Miscellaneous Administrative Tasks”
♦ Revised Table 8-2 with updated paging file sizes and removed inaccurate table foot-
note (“Available only for GX200 Pentium® processors”)
Appendix A “Commonly Used Commands”
♦ Added the mkszip command to “MKS Commands” on page 91.

Reference Documents
For hardware and software installation procedures for your workstation, refer to the Hardware
and Software Specific Instructions document included with your workstation.
Microsoft® documents:
♦ Microsoft Windows XP Professional System Guide
♦ Microsoft Windows XP Professional Installation Guide
♦ Microsoft Windows XP Help and Support Center (accessible from the Start menu on
Model P92 workstations).

xiii
B0400HE – Rev D Preface

Document Conventions
This document uses an abbreviated format for task bar and menu selections. For example, this
instruction:
Click Start > Programs > Accessories > System Tools > Backup.
means:
On the task bar click Start, then move the cursor to Programs.
Move the cursor to Accessories.
Move the cursor to System Tools.
Move the cursor to Backup, and click to select it.

xiv
1. Introduction
This chapter describes system administration tasks and provides a general overview of
workstation configuration, as well as system hardware and hardware considerations.
This document provides information for Model P92 workstations, which run I/A Series software
layered on the Windows XP Professional operating system. You should adhere to requirements
specified in this document and in other I/A Series documents. Pay particular attention to
CAUTION statements, which alert you to actions that can prevent your system from running.

! CAUTION
This document includes Windows XP system parameter values, such as virtual
memory size and disk partition size, that have been chosen for proper operation of
specific versions of the Model P92 workstation. Do not change these values.

This chapter introduces system administration and briefly describes:


♦ System administration tasks
♦ Model P92 workstations
♦ Windows XP Professional operating system
♦ System hardware.

System Administration Tasks


System administration tasks are performed with system administrator privileges. System adminis-
tration tasks include those listed below. They are described in this document and in Windows XP
documentation.
Chapter 3 “Administrative Tools”
♦ Using Microsoft Management Console
♦ Using Windows XP Task Manager
♦ Viewing System Information.
Chapter 4 “Security Features”
♦ Setting startup and security options
♦ Customizing the Windows XP desktop (task bar and icons)
♦ Locking a workstation.
Chapter 5 “Logon, Shutdown, Reboot, and Restart”
♦ Logging on to, shutting down, rebooting, and restarting the I/A Series system.
Chapter 6 “Tape Backup and Restore”
♦ Operating and maintaining the tape drive
♦ Backing up the hard drive
♦ Restoring a file system or individual files, and System State.

1
B0400HE – Rev D 1. Introduction

Chapter 7 “System Recovery Techniques”


♦ Recovering the system in the event of system problems.
Chapter 8 “Miscellaneous Administrative Tasks”
♦ Obtaining information about serial printer port settings
♦ Verifying hard disk drive formatting
♦ Monitoring file system usage
♦ Formatting diskettes
♦ Adding third-party applications
♦ Increasing paging file size
♦ Monitoring events
♦ Saving a dump (crash) file
♦ Converting display files from UNIX® to Windows XP operating systems
♦ Converting control databases between UNIX and Windows XP operating systems
♦ Monitoring and re-enabling an alarm printer.

Workstation Overview
Model P92 refers to the workstation hardware with the Windows XP operating system running
on it. By installing I/A Series software (purchased and licensed separately), these workstations can
be used as Application Workstations (with or without control software) and Workstation
Processors.
This document uses the term AW to refer to the Application Workstation software and the term
WP to refer to the Workstation Processor software.

Application Workstation
An Application Workstation (AW) provides functions such as process configuration, process mon-
itoring and process operation. It can interface with control and I/O devices such as Control Pro-
cessors, Fieldbus Modules, and PLCs. If the optional control software is installed, it can itself act
as a Control Processor.

Workstation Processor
A Workstation Processor (WP) provides a subset of the functions that an Application Workstation
can provide. It is typically used as an operator station; that is, as a user interface for monitoring
and controlling a process. It provides access to displays, trends, alarms, and system management
functions.

Windows XP Operating System


The Windows XP operating system consists of a kernel and other files containing data and pro-
grams. The kernel controls all the basic functions of the computer, including:
♦ Device handling (disks, consoles, and printers)
♦ Program scheduling

2
1. Introduction B0400HE – Rev D

♦ File management
♦ Network services (for both the I/A Series network and other networks).
The Windows XP operating system shipped on these platforms has been configured for operation
in a process control environment.

! CAUTION
Do not replace drivers (.sys files), executables (.exe files), or libraries (.dll files)
located in the C:\WINDOWS\system32 directory (and its subdirectories). The
software that you have received from Invensys Foxboro includes standard software
plus Microsoft updates necessary for the proper operation of the I/A Series system.
Changing any of these files may cause erroneous operation.

You can become familiar with the Microsoft Windows XP operating system by referring to the
Windows XP documentation; in particular, the Microsoft Windows XP Professional System Guide,
and the Windows XP Help and Support Center available from the Start menu by choosing Help
and Support.

File Systems and Partitions


The recommended hard drive configuration for installing I/A Series software is to have two NTFS
partitions. The Windows XP operating system (along with its paging file) is loaded on the C drive
and the I/A Series software is loaded on the D drive. Refer to Table 1-1.

NOTE
The I/A Series software installation program allows I/A Series software to be
installed on any partition. This is to provide flexibility for demo systems. However,
for process control systems, the dual partition structure with I/A Series software on
the D drive is the supported configuration.

Table 1-1. Windows XP Partition/File Information

File/Drive Specification
Hard Disk Drive Parameters Two Partitions (Single Drive)
For Drives 36 GB and over:
C: 8 GB
D: Remainder of MBs
Partition File System Format C: NTFS
D: NTFS
Windows XP partition Drive C
I/A Series partition Drive D

3
B0400HE – Rev D 1. Introduction

NOTE
On processors with two drives, the remaining space on the second hard drive can be
partitioned as F because the CD-ROM drive must retain the E designation. You
may use the F partition however you like.

! CAUTION
Do not compress any partition or any portion of the I/A Series software files. Do
not use Windows XP compression or third-party compression utilities.

You cannot change the logical drive letters assigned to the primary (Windows XP operating sys-
tem) and secondary (I/A Series) partitions, nor can you change the drive letter assigned to the C
drive. You can assign any of the remaining logical drive letters (F and above) to additional parti-
tions or file I/O devices as desired.

Storage Devices
Your workstation’s disk storage depends on the number of disk drives and the storage capacity of
the drive(s). Table 1-2 lists and describes the storage devices. Table 1-3 provides information on
the internal and external tape drives.

Table 1-2. Storage Devices

Device Capacity Logical Drive ID


System hard drive Second hard drive is If a second drive is present, the remaining
not an option with space on the system hard drive must be
36 GB SCSI drive partitioned as Drive F
External Redundant RAID1 C (for Windows XP)
Array of Independent 18GB D (for I/A Series software)
Disks (RAID1, 5) RAID5
(Optional) 72 GB, 90 GB
Diskette drive 1.44 MB A
CD-RW drive EIDE E (the CD-RW drive must be Drive E)
(internal)

4
1. Introduction B0400HE – Rev D

Table 1-3. Tape Drives

Part Logical
Device Type Number Capacity1 Drive ID
EIDE-based Travan® 40 P0922LN 20 GB/40 GB N/A
(TR40)
SCSI-based AIT-2 P0972UL 50 GB/130 GB 4
(external only)
1. The first size represents the amount of uncompressed data that a tape car-
tridge used with this tape drive can retain. The second size represents the
amount of compressed data that a tape cartridge used with this tape drive
can retain.

NOTE
Tape cartridges may or may not be read on a tape drive of a similar type (see
Table 1-3) as the drive on which the data was recorded. Data recorded on a TR5
tape drive cannot be read on a TR40 tape drive. An AIT-1 tape can be read and
written to on an AIT-2 drive.

Observe the following conventions for storage device use:


♦ The CD-ROM drive must be designated as Drive E.
♦ One CD-ROM drive is required per system to install I/A Series software and third-
party software.
♦ One tape backup unit (either internal or external) is required per network for backup.
♦ The CD-RW drive can read and write to a CD-R and can read and rewrite to a
CD-RW media. It can also read CD-ROMs.

Peripherals
The following is a list of equipment (devices, connectors, and cards) available for P92 processors.
♦ Serial port for Nodebus/Ethernet Control Network
♦ Serial port for alarm printer or GCIO
♦ Parallel port for a color graphics printer
♦ Color video monitor with speakers (Flat LCD monitor available)
♦ Alphanumeric keyboard
♦ Mouse or trackball
♦ Integrated Ethernet
♦ SCSI bus (PCI) card
♦ Optional cards:
♦ Second Ethernet adapter for Nodebus/Ethernet Control Network
♦ Video controller (AGP card) dual head

5
B0400HE – Rev D 1. Introduction

♦Allen-Bradley® Data Highway Plus™ interface card (AW only)


♦ Multi-port serial port card.
♦ Optional equipment:
♦ External tape drive
♦ Redundant Array of Independent Disks (RAID1, RAID5)
♦ 80-column black and white serial printer
♦ 132-column red and black serial printer
♦ Color PostScript® printer
♦ Color PCL3 printer.

6
2. Operational Considerations
This chapter contains information regarding Windows XP operating system features and the
I/A Series configuration.

Windows XP Services
To optimize workstation performance, the following Windows XP services are not needed for
I/A Series system usage and are turned off:
♦ Computer Browser
♦ Messenger
♦ Windows Time
♦ Indexing Service.
If you turn on these services, you will impact performance, such as increasing the network
loading.

NOTE
Full functionality of the Network Neighborhood may depend upon the Computer
Browser service. If you require use of the Network Neighborhood and are willing to
tolerate the added network traffic it causes, you will need to turn on the Computer
Browser. However, it is possible to access drives on other stations without turning
on the Computer Browser. Refer to the sections below that discuss mapping drives.

Using Browser Services


Do not configure all Model P92 workstations as a Master Browser or Backup Browser because
Windows XP Browser services can degrade I/A Series system network performance. Instead, con-
figure other stations, such as a WP on the Windows XP network as a Master Browser. By default,
this is disabled.
To enable a Model P92 workstation to become a Master Browser, proceed as follows:
1. Click Start > Run.
2. In the Run dialog box, type:
regedit
and click OK. The Registry Editor opens.
3. Change the following Windows XP registry entry to Yes:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Browser
\Parameters\MaintainServerList
4. Exit regedit.
5. Right-click My Computer.
6. Click Manage.

7
B0400HE – Rev D 2. Operational Considerations

7. Double-click Services and Applications to expand it.


8. Double-click Services.
9. Double-click Computer Browser.
10. From the Computer Browser Properties dialog box (Figure 2-1), change the Startup
Type from Disabled to Automatic.

Figure 2-1. Computer Browser Properties Dialog Box

11. Click OK, and close the Computer Management window.


12. Restart the Service by selecting Start under Service status.

NOTE
Even after turning on the Computer Browser, the Network Neighborhood on
Windows XP workstations might not show all other workstations in the Work-
group. For example, Windows NT® 4.0 workstations may not be displayed.

8
2. Operational Considerations B0400HE – Rev D

Mapping a Drive on a Windows XP Workstation


Before you can map a drive (or folder) on a Windows XP workstation, that drive or folder must
be shared and made available over the network. On the Windows XP workstation, you must
explicitly configure shared folders to be accessible over the network. This includes the “IA” drive.
This can be done as follows:
1. To access Windows Explorer, right-click Start, and then click Explore.
2. Right click a folder (or the root of a drive) that you want to share, and click Sharing
and Security.
3. The contents of the dialog box differs depending on whether or not you are accessing
this utility for the first time:
a. If this is first time you have accessed this dialog box, the following message is
displayed:
If you understand the security risks but want to share files without
running the wizard, click here.
If you are familiar with file permissions and security settings, click the underlined
text.
In the Enable File Sharing window, click Just Enable File Sharing, and click
OK.
b. If this is not the first time you have accessed this dialog box, click Share this
Folder.
4. Click Apply, if the button is active, and then click OK.

NOTE
After you share a folder, you may still need to change the permissions of that folder
to allow others to access it.

Mapping a Drive on a Windows NT Workstation from


a Windows XP Workstation
It is possible to map a drive to a folder that is shared on another workstation without using the
Computer Browser if you know the name of the workstation and the shared folder name. This
involves using the UNC syntax:
\\computer_name\share_name
with no embedded spaces. There are two ways to do this.
One way is to type the following in a command prompt window:
net use x: \\computer_name\share_name
where x is the local drive letter to which to map the remote shared folder
computer_name is the name of the computer, and
share_name is the name of the shared folder.

9
B0400HE – Rev D 2. Operational Considerations

The other way is to use Windows Explorer.


1. Right-click Start, and then click Explore.
2. Click Tools > Map Network Drive.
3. Select a drive letter from the Drive list box.
4. In the Folder field, type:
\\computer_name\share_name
where computer_name is the name of the computer, and
share_name is the name of the shared folder.
5. Click Finish.
If the permissions are set properly, you should then be able to copy files between these two
workstations.

Bringing an Active Window Forward


On the Windows XP operating system, sometimes a window does not come to the front when it
becomes active; however, its icon in the taskbar flashes. Clicking on the flashing icon brings the
active window to the front.

CD-RW Software
Included in the Windows XP workstation is a Read-Write CD (CD-RW) drive. This allows files
to be written to CD-Rs and CD-RWs that can hold up to 700 MB. The Windows XP operating
system provides basic support for dragging and dropping files to the CD-RW. For more features
(such as creating a bootable CD), load the software from the Roxio® Easy CD Creator media that
came inside the box in the workstation shipping carton. This software is not installed on the hard
drive when the workstation is shipped, nor is it supported by Invensys Foxboro. It is included as a
convenience for users who want more functionality than what is available in Windows XP
systems.

Windows Automatic Updates


Windows XP provides the ability for workstations to receive Windows XP updates over the
Internet. While this might be a good feature in non-critical environments, it could introduce risk
in a control system. Hence, by default, the Windows Automatic Update is turned off on
I/A Series workstations. It is recommended that you leave it off to avoid introducing instability
into your system.

Windows Product Activation


Windows XP incorporates a feature called Windows Product Activation (WPA). Normally,
Microsoft would require each copy of Windows XP to be activated by the end user. However, the
I/A Series workstations do not require users to perform a WPA. If a number of hardware changes
are introduced, you may need to reactivate the workstation.

10
2. Operational Considerations B0400HE – Rev D

Remote Desktop
Windows XP provides the ability to connect to a running Windows XP workstation from a
remote station and interact with it as though you were at its local screen. This feature is called
Remote Desktop. Note that only one user can be active at a time, either the local user or the
remote user. When a remote user is connected, the local screen goes blank.
By default, this feature is turned off for I/A Series workstations. If this feature is turned on, secu-
rity measures can be put in place to prevent unauthorized use of this feature. For example, it is
recommended that the ability to edit the registry remotely be turned off.
For information about how to configure security features:
1. From the Windows XP task bar click Start > Help and Support.
2. Search for the term remote desktop.

Remote Assistance
Windows XP provides the ability to receive assistance from a remote user over an Internet con-
nection by allowing both the local user and the remote user to view the local screen at the same
time. The two users can also “chat” with each other. By default, this feature is turned off for
I/A Series workstations.
This feature includes a security measure to ensure that the local user is always in control. The local
user must give special information (an invitation) to the remote user (for example, via e-mail or
ftp) in order for the remote user to connect. Also, the local user can grant or deny access to the
remote user regarding the ability to interact with the desktop. Only one user can interact with the
desktop at a time (such as moving the cursor).
For information on remote assistance:
1. From the Windows XP task bar click Start > Help and Support.
2. Search for the term remote assistance.

Firewall
The Windows XP operating system includes a firewall. It is recommended that you use a firewall
whenever connecting to untrusted networks. By default, the firewall is turned off.
For information about how to configure a firewall:
1. From the Windows XP task bar click Start > Help and Support.
2. Search for the term firewall.
It is recommended that the firewall be enabled on a non I/A Series network.

Telnet and FTP


If you want to use the telnet or ftp utilities, be aware that there are two versions of each utility
available on the P92 workstation. One version is better when used between Windows XP stations,
while the other version is better when a non-Windows XP workstation is involved. To telnet from
a Windows XP workstation to a non Windows XP workstation:
1. Click Start > Programs > Accessories > Command Prompt.

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B0400HE – Rev D 2. Operational Considerations

2. Type telnet station where station is the name of the workstation.


To ftp from a Windows XP workstation to a non Windows XP workstation:
1. Click Start > Programs > Accessories > Command Prompt.
2. Type ftp station where station is the name of the workstation.
To telnet or ftp to a Windows XP workstation, you have two choices depending on whether or
not the box is a member of a domain:
If the target Windows XP workstation is a member of a domain, the telnet server service must
be turned on in that target workstation. By default, the Telnet Service is turned off on
Windows XP systems and must be started prior to starting any remote telnet sessions, as follows:
1. Click Start > Programs > Administrative Tools > Services.
2. Select Telnet Service.
3. Start the Telnet Service to enable remote users to log on to the target computer.
4. If necessary, add to the TelnetClients group the names of any users you want to allow
to telnet to this Windows XP workstation.
If the target Windows XP workstation is not a member of a domain (that is, it is a member of a
workgroup), then you should use the versions of telnet and ftp that are part of Exceed®. In order
to use the Exceed versions of telnet and ftp, you must first configure the inetd on the target
Windows XP workstation to accept telnet and ftp requests, as follows:
1. On the target Windows XP workstation that you want to handle telnet and ftp
requests, click Start > Settings > Control Panel.
2. Click HCL Inetd.
3. From the HCL Inetd Configuration dialog box, enable telnet and ftp:
a. To enable ftp, select Ftpd, then click Enable.
b. To enable telnet, select Telnetd, then click Enable.
4. If you want to save this configuration for all subsequent reboots, click Save. Other-
wise, these services will not be turned on when the workstation is rebooted.
5. To close the dialog, click Close.
To initiate a telnet or ftp session:
1. Click Start > Programs > Exceed.
2. Select telnet or ftp.

Autologon
If you want the I/A Series workstation to automatically boot up into an account other than the
default I/A Series system Fox account, you can create a registry entry to specify the user account
and password. The optional key is:
HKLM\SOFTWARE\Foxboro\Autologon
which must contain two values:
UserName REG_SZ string specifying user account name
PW REG_SZ string specifying account password

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2. Operational Considerations B0400HE – Rev D

If this key does not exist, the autologon will use the standard Fox user account and password.

NOTE
If difficulties arise with specific applications when you use a different account for
autologon, it is recommended that you delete these registry entries and use the
standard Fox account.

Printer Support
In addition to having a printer connected to the parallel port of the workstation, it is possible to
configure serial printers attached to the serial ports. Typically, alarm printers are serial printers
that use fanfold paper to create a sequential record of alarms logged over some period of time.
Obviously, the number of available serial ports limits the number of serial printers. COM1 is
reserved for connecting to I/A Series Nodebus interfaces. If a workstation has only two serial ports
(COM1 and COM2), there can only be one serial printer and it must be connected to COM2.
However, if a GCIO device is required, it must be connected to COM2 since there is no other
available serial port. In this case, there is no place to connect a serial printer. (If COM2 is the only
available serial port, you can only have either a serial printer or a GCIO, not both.)
To increase the number of serial ports, you can add a serial port expander card to the workstation.
This card adds four more serial ports (for a total of six). With a serial port expander card, the
GCIO can be connected to any of the COM ports (that is, COM2 to COM6).
Similarly, serial printers could be attached to any of these COM ports. However, if the printer is
to be used as an alarm printer, these restrictions apply:
♦ The maximum number of alarm printers is three.
♦ To support three alarm printers, one of the printers must be attached to COM2.
♦ Alarm printers must be attached to COM2, COM3, COM4 or LPT (the parallel
port).
♦ To support three serial alarm printers, the GCIO cannot be attached to COM2,
COM3, or COM4.

NOTE
It is usually not desirable to use parallel ink jet printers as alarm printers since they
wait for an entire page of data before printing. The parallel printers are typically
used to print documents and/or printscreens.

To avoid problems, it is a good idea to configure the first alarm printer on COM2 and subsequent
serial printers on COM3 and COM4 (as required).

Installing Drivers for Parallel Printers Attached to


Model P92 Workstations
You can configure your Model P92 workstations to have parallel printers attached to them using
the System Definition (SysDef ) utility. In this utility, names are also assigned to the printers, such
as LP01, LP02, and so forth. This information is placed on the Commit disk. When you perform

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B0400HE – Rev D 2. Operational Considerations

an I/A Series Software Install, the software installation process reads the Commit disk and installs
a printer driver for each printer that has an associated assigned name.
The printer driver installed during software installation is a generic driver, and may not be the
optimum driver for the specific parallel printer that is attached to your workstation. To determine
which printer driver is installed, invoke the “Printers” information window (click Start >
Settings > Printer and Faxes).
This window lists each printer that is configured. If the description in the “Model” column does
not match the printer that is actually attached to the Model P92 workstation, you must delete the
current driver and install the correct one (which is typically available on the CD-ROM that was
shipped with the printer).

! CAUTION
If you do not install the correct printer driver, the CPU load may go to 100%,
which reduces communication data to and from the Windows XP workstation.

Perform the following steps after performing I/A Series software installation:
1. Invoke the “Printers” information window.
2. Make a note of the SysDef LPxx name currently assigned to the printer (for example,
LP01).
3. Delete the current printer (for example, HP 1200).
4. Insert the driver CD-ROM shipped with the printer.
5. Make the selections to add the new printer to the parallel port (LPT1).
6. When the installation is complete, invoke the “Printers” information window again.
7. Select the printer that you just installed and rename it to match the SysDef name that
you noted above.

Printscreen Utility
The I/A Series software for the Windows XP platform includes an enhanced printscreen utility
that incorporates features that Invensys Foxboro customers have requested. For example, it is pos-
sible to obtain screen shots and have their black and white colors swapped before printing in order
to conserve the ink in the printer. This feature can be configured as a preference for all screen
shots, or just to be performed for the current screen shot (by holding down the Ctrl key while
invoking a screen capture).
Another feature is to have annotations, such as the date and time, appear on each printout. Also,
you can invoke a series of screen shots at a specified time interval and have the shots saved to a set
of files for later viewing or printing.
An option allows you to configure this utility so that you cannot totally exit it (that is, you cannot
completely terminate its execution, as opposed to just minimizing it to the System Tray). Specify
this option as the following command line argument:
hsdx -noexit

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2. Operational Considerations B0400HE – Rev D

Operation
If the printscreen utility is not already running, you can start it:
♦ Click Start > Programs > HyperSnap-DX > HyperSnap-DX.
When the printscreen utility is started, an icon of a camera appears in the System Tray. Right-
clicking the camera icon causes a menu to appear that shows the keyboard shortcuts (as they are
currently configured) and allows some of the options to be changed. Left-clicking the camera icon
causes the printscreen preview window to appear. All options can be configured from menus avail-
able on the preview window.
♦ To capture the entire screen, depress the PrintScreen key (or Ctrl+Shift+F).
♦ To capture the active window, depress Alt+PrintScreen (or Ctrl+Shift+A).
If the screen contains a lot of black, and you want to save ink, you can specify that black and
white be swapped. To do this for a given snapshot, perform the following:
♦ To capture the entire screen and invert black and white, depress Ctrl+PrintScreen.
♦ To capture the active window and invert black and white, depress
Ctrl+Alt+PrintScreen.
♦ If you want to invert black and white for a screen that has already been captured, you
can do so from the previous window by clicking Image > Invert Black and White.
♦ To capture an arbitrary rectangular region, depress Ctrl+Shift+R and click the two
corners of the region you wish to capture.
♦ To capture an arbitrary window, depress Ctrl+Shift+W and move the cursor until the
desired window is highlighted (by a blinking rectangle), then press the left mouse but-
ton. (If the window is a standard Microsoft scrollable window and the Autoscroll
option in the printscreen utility is turned on, the window automatically scrolls and is
captured.)
♦ To exit this utility completely, you either can right-click the camera icon in the System
Tray and select Exit HyperSnap-DX or, from the preview window, click File > Exit.
(Note that these procedures will not work if you specified the -no exit option
described above.)
If you turn on the Autoscroll feature, the screen capture will be terminated if the window is
updated while the capture is taking place. For example, if using the autoscroll feature on a win-
dow like Task Manager that keeps updating, the capture will terminate prematurely.
To pause updates in Task Manager:
♦ Click View > Update Speed > Paused.
Remember to unpause updates after the capture is complete.

Using Online Help


The printscreen utility contains comprehensive online help. For example, to get a list of all the
command line options, click the camera icon in the System Tray. At the top of the preview win-
dow, click Help > Overview > Advanced.

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B0400HE – Rev D 2. Operational Considerations

Uninstalling the Printscreen Utility


The printscreen utility is installed automatically during the I/A Series software installation pro-
cess. To remove the printscreen utility, click Start > Programs > HyperSnap-DX >
Uninstall HyperSnap-DX.

NOTE
If all user accounts are using the same installation directory (for example,
C:\HySnapDX), then uninstalling this utility uninstalls it for all users.

Reinstalling the Printscreen Utility


If you have uninstalled this printscreen utility and wish to re-install it, follow this procedure:
1. Start a command prompt window.
2. Type:
D:
cd \usr\fox\PrintScreen
where the self-extracting setup.exe file is found. If you want it to use the default instal-
lation directory (that is., C:\HySnapDx), type:
setup -q
If you also want to make this utility part of your startup group, type:
setup -q -s
The utility installs using the options specified by Invensys Foxboro in the hsdx.ini file. For exam-
ple, the utility is configured to include a footer on the bottom of every printed copy that contains
the date and time. Also, it is configured to send the screen capture directly to the printer without
displaying the printscreen preview window.
During the installation, a HyperSnap-DX entry is added to the Start button Programs menu. A
reboot is not required, but you must start up the utility manually the first time using the Hyper-
Snap-DX entry in the Programs menu. (If you selected the -s option, it will automatically start up
at boot time on subsequent reboots.)

Hardware Considerations
Be aware of the following hardware considerations.

Sensitivity to an Unterminated Ethernet Network


AWs and WPs are sensitive to an unterminated Ethernet network. You must connect the Ether-
net card to an active network prior to installing an I/A Series system.

Disconnecting the Keyboard, Mouse, or Trackball

! CAUTION
Do not disconnect the keyboard, mouse, or trackball while the workstation is run-
ning or the system may lock up.

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2. Operational Considerations B0400HE – Rev D

CPU Usage When Removing a Flash Drive


After using a USB flash drive to transfer or back up files, do not right-click on the system tray
icon and click Safely Remove Hardware. Doing so causes the CPU usage to continuously operate
between 50 and 100%, which causes an extreme slowdown of the I/A Series workstation and
causes freezing of data points for up to 12 seconds.
If you are using a USB flash drive, left-click the system tray icon and left-click Safely Remove
Hardware from the pop-up box. Removing the hardware in this matter causes the CPU usage to
remain in the normal range.

Using the RS-232 Serial Ports


Use COM1 to connect your processor to a RCNI.

NOTE
Adding or changing the port for an alarm printer requires system reconfiguration.
Refer to System Equipment Installation (B0193AC), Site Planning (B0193AB), and
System Maintenance (B0193AD).

The workstation has two built-in serial ports (that is, COM1 and COM2). The serial expansion
card adds four additional serial ports to the workstation (that is, COM3, COM4, COM5, and
COM6), which can be used for GCIO, an external modem, printer, or Modbus connection,
without affecting COM1 and COM2. The splitter cable that attaches to the serial expansion card
has four connectors labeled P1, P2, P3 and P4, which correspond to COM3, COM4, COM5,
and COM6, respectively.

Removing Device Drivers


When you plug a card into a PC slot and install its device driver, Windows XP makes an associa-
tion between that slot and that device driver. If you remove the card without first removing its
device driver, even though the card does not appear in the Device Manager, Windows XP still
retains the association in some internal way. So, if you attempt to install another card that requires
the same or a different driver into that same slot, a conflict will be detected, and the driver will
not work properly. If this occurs, you must plug the original card in that slot and remove the
device from Device Manager before removing the card.
To avoid this, always remove the device driver associated with a card you plan to permanently
remove before removing the card. (You will not be able to delete the association of the slot to the
device if the card is not present.)

Java Support
The Windows XP Professional operating system, which runs on P92 I/A Series workstations, has
no built-in embedded support for Java™. This is due to a legal settlement between Microsoft and
Sun Microsystems®, which precludes Microsoft from shipping Java.
Applications requiring Java support will not run on Windows XP workstations as shipped from
the Invensys factory. If you require Java support, install a Java run-time environment.

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B0400HE – Rev D 2. Operational Considerations

Setting the Resolution and Color Settings of Multi-


Headed Workstation Displays
When configuring a multi-headed workstation, always configure the primary screen’s resolution
and color quality settings equal to or greater than the secondary screen’s resolution and color qual-
ity settings. These settings are configurable in the Settings tab of the Display Properties window.
Configuring the primary screen with a lower resolution or a lower color quality setting than the
secondary screen causes the following error message to appear on bootup of the workstation:
Your Xconfig Screen Definition settings are incompatible with your current
Display settings.
For example, the message will appear if:
♦ The primary screen is set to “Medium (16 bit)” and the secondary screen is set to
“Highest (32 bit)”.
♦ The primary screen is set to “1024 by 768 pixels” and the secondary screen is set to
“1280 by 1024 pixels”.

18
3. Administrative Tools
This chapter describes Windows XP administrative tools.
This chapter covers the following topics:
♦ Microsoft Management Console
♦ Task Manager
♦ System information
♦ Command line administrative tools.

Microsoft Management Console


Administrative tasks on a Windows XP workstation are managed primarily from the Computer
Management window of the Microsoft Management Console (MMC). From this window you
can administer networks, computers, services, and other system components.
To access MMC:
1. On the Windows XP desktop right-click My Computer.
2. Click Manage.
3. From the Computer Management window (Figure 3-1) double-click items in the left
pane to expand them and to display associated information in the right pane.

Figure 3-1. Computer Management Window (Microsoft Management Console)

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B0400HE – Rev D 3. Administrative Tools

Following are the utilities available in Computer Management:


♦ System Tools
♦ Event Viewer (described in “Monitoring Events” on page 80)
♦ Shared Folders
♦ Local Users and Groups
♦ Performance Logs and Alerts
♦ Storage
♦ Removable Storage
♦ Disk Defragmenter
♦ Disk Management (described in “Verifying Hard Disk Drive Formatting” on
page 72)
♦ Services and Applications
♦ Services
♦ WMI Control
♦ Indexing Service.
For more information, click Help > Help Topics from the Computer Management window.

Windows Task Manager


From Windows XP Task Manager window you can:
♦ Monitor the CPU
♦ Create new tasks and display statistics for currently running tasks/processes
♦ Start up and close down applications
♦ Browse for tasks that you want to run.
From the Task Manager you can view and manage:
♦ Programs that are running (Applications tab)
♦ Processes that are running (Processes tab)
♦ Computer performance (Performance tab)
♦ Network performance (Networking tab)
♦ Monitoring sessions (Users tab).
For more information on Task Manager, click Help in the Task Manager window.

Accessing Task Manager


To display the Windows XP Task Manager window:
♦ Press Ctrl+Alt+Del to display the Windows Security window, and click Task
Manager.
or
Right-click an empty space in the task bar, and click Task Manager.

20
3. Administrative Tools B0400HE – Rev D

NOTE
You may need to be logged on as an administrator in order to perform some tasks.

To exit Task Manager:


♦ Click File > Exit Task Manager.

Task Manager Applications Tab


The Applications tab in Task Manager (Figure 3-2) provides a list of applications running in the
application space and their status. You can end, switch to, or start a program.

Figure 3-2. Windows Task Manager (Applications Tab)

To open a new application, from the Applications tab:


1. Click File > New Task (Run...).
2. From the Create New Task dialog box (Figure 3-3), type the task file name. You can
also browse for the task you want to run by clicking Browse.

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B0400HE – Rev D 3. Administrative Tools

Figure 3-3. Create New Task Dialog Box

You can perform the following functions:


♦ To update the current task list, click View > Refresh Now.
♦ To change the rate at which the task list updates, click View > Update Speed.

Task Manager Processes Tab


The Processes tab in Task Manager (Figure 3-4) provides a list of currently running programs and
tasks with information such as CPU time, faults, and memory usage.

Figure 3-4. Windows Task Manager (Processes Tab)

22
3. Administrative Tools B0400HE – Rev D

Task Manager Performance Tab


The Performance tab in Task Manager (Figure 3-5) displays graphs and trends showing memory
and CPU usage and history, and statistics for physical and kernel memory.

Figure 3-5. Windows Task Manager (Performance Tab)

Task Manager Networking Tab


The Networking tab in Task Manager displays a graphical representation of network perfor-
mance. You can view the quality and availability of your network connection.

Task Manager Users Tab


The Users tab in Task Manager displays users who can access this computer, and session status
and names.

! CAUTION
Windows XP Services (foxntapps, foxapps, etc.) can be terminated by a user
through the Task Manager (Windows NT does not permit this). Once the service
has been terminated, it cannot be restarted.

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B0400HE – Rev D 3. Administrative Tools

System Information
Two utilities, a command line utility and a Windows application, provide useful system informa-
tion relating to the Windows XP system. Although the command line utility is not as comprehen-
sive as the Windows application, it provides an easy way to find out what Windows XP fixes are
loaded on the workstation. You can use either utility to determine the speed of the processor, the
amount of memory that is installed, and how long the system has been up.

System Information Command Line Utility


To access the command line utility:
1. Click Start > Programs > Accessories > Command Prompt.
2. Type:
systeminfo
To save a log of this information by redirecting the output to a file:
♦ From the command prompt window, type:
systeminfo > filename
where filename is the name of the output file.
For example, to save the information to a file named sysinfo.log, type:
systeminfo > sysinfo.log
The following is a sample of the system information that is displayed in the command prompt
window (or saved to a file).
Host Name: AWXP01
OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Uniprocessor Free
Registered Owner: Foxboro
Registered Organization: Invensys
Product ID: xxxxx-OEM-xxxxxxx-xxxxx
Original Install Date: 8/21/2002, 11:30:14 AM
System Up Time: 2 Days, 0 Hours, 45 Minutes, 49 Seconds
System Manufacturer: Dell Computer Corporation
System Model: Precision WorkStation 340
System type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x86 Family 15 Model 2 Stepping 4 GenuineIntel ~2193 Mhz
BIOS Version: DELL - 8
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\System32
Boot Device: \Device\HarddiskVolume1

24
3. Administrative Tools B0400HE – Rev D

System Locale: en-us;English (United States)


Input Locale: en-us;English (United States)
Time Zone: N/A
Total Physical Memory: 255 MB
Available Physical Memory: 84 MB
Virtual Memory: Max Size: 1,139 MB
Virtual Memory: Available: 790 MB
Virtual Memory: In Use: 349 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\ AWXP01
Hotfix(s): 2 Hotfix(s) Installed.
[01]: Q147222
[02]: Q324720 - Service Pack
NetWork Card(s): NIC(s) Installed.
[01]: 3Com 3C920 Integrated Fast Ethernet Controller (3C905C-TX Com-
patible)
Connection Name: Local Area Connection
Status: Media disconnected
[02]: 3Com EtherLink XL 10/100 PCI For Complete PC Management NIC
(3C905C-TX)
Connection Name: Local Area Connection 3
DHCP Enabled: No
IP address(es)
[01]: 151.128.8.70

System Information Windows Application


To access the Windows application:
♦ Click Start > Programs > Accessories > System Tools > System Information.
The System Information window (Figure 3-6) is displayed.

25
B0400HE – Rev D 3. Administrative Tools

Figure 3-6. System Information Window

The Windows application can display information about each process that is running, such as the
full path to each process and the process ID. To view this information:
1. From the System Information application, expand Software Environment in the left
pane.
2. In the left pane, click Running Tasks.

26
3. Administrative Tools B0400HE – Rev D

Figure 3-7. System Information Window – Running Tasks

Current TCP/IP Settings


To display what IP addresses are assigned to each network adapter (as well as other useful informa-
tion), in a command prompt window, type:
ipconfig /all

MAC Address
If you just want to display the Media Access Control (MAC) address associated with each network
adapter, in a command prompt window, type:
getmac

Workstation’s Host Name


To display the host name of the workstation, in a command prompt window, type:
hostname
Alternatively, right-click the My Computer icon on the desktop and click Properties. From the
System Properties window, click the Computer Name tab.

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B0400HE – Rev D 3. Administrative Tools

Connectivity Between Workstations


If you want to verify IP-level connectivity to another station, in a command prompt window,
type:
ping station
or
ping address
where:
station is the computer name of the remote station, and
address is the IP address of the remote station.

Shared Resources on a Workstation


To quickly determine all the shared resources on local workstation (such as its shared folders), in a
command prompt window, type:
net share

Mapped Drives on a Workstation


To display the currently mapped drives and what they are mapped to, in a command prompt
window, type:
net use

Currently Logged On User


To determine which user account is currently logged, press Ctrl+Alt+Del.
An alternate way (if I/A Series software is installed) is to type the following in a command tool
window:
whoami

28
4. Security Features
This chapter describes topics related to security.
This chapter covers the following topics:
♦ Startup and security options
♦ Windows XP desktop customization (task bar and icons)
♦ Locking a workstation.

Changing Startup and Security Options


The logon settings shipped with the I/A Series software provide autologon. This means that every
user has access to the same environments and tools. This can be a security issue because operators
may have undesired access to files and applications.
To change the startup options:
1. From the Windows XP desktop, click My Computer and double-click Control Panel.
or
From the task bar, click Start > Settings > Control Panel.
2. Double-click Foxboro I/A. The Startup Options for Reboot dialog box (Figure 4-1)
appears.

Figure 4-1. Startup Options for Reboot Dialog Box

3. Click one of the options.


4. Click OK.

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B0400HE – Rev D 4. Security Features

5. Reboot the system as described in “Rebooting the System” on page 37.

NOTE
When the I/A Series software is up and running and you want to shut down or
reboot the system, you cannot use the Shutdown menu available from the Start but-
ton on the task bar. If you do so, the shutdown will never complete and the system
will appear to be hung.

Disabling the Windows XP Task Bar and Icons


A security option exists that allows you to disable and eliminate the Windows XP task bar and
icons on operator stations. The task bar can be re-enabled to facilitate performance of administra-
tive functions or to add software.
To disable the task bar:
1. From the Windows XP desktop, double-click My Computer and double-click Control
Panel.
or
From the task bar, click Start > Settings > Control Panel.
2. Double-click Foxboro I/A.
3. Choose either:
♦ Autologon (no taskbar)
or
♦ Autologon (no taskbar, Ctrl-Alt-Del disabled)
4. Reboot the system:
From the top menu bar in FoxView™, click SftMnt > Shutdown/Reboot > Shut-
down and Reboot. (You must be in the Software Engineering or Process Engineering
environment.)
A window (Figure 4-2) appears notifying you of the time remaining before the shut-
down will occur and allows you to abort it or force it to occur now.

30
4. Security Features B0400HE – Rev D

Figure 4-2. Workstation Shutdown Window

After reboot, Exceed, FoxPanels™, and FoxView are the only items available.
To reactivate the Windows XP task bar and icons:
1. From FoxView, click SftMnt > Explorer.
2. In the left pane of the Explorer window, double-click the Control Panel icon.
3. In the right pane of the window, double-click the Foxboro I/A icon.
The Foxboro I/A display appears.
4. Make sure that Autologon or Manual Logon in either the I/A Series On or I/A
Series Off group box, is checked. Otherwise, you do not have access to tasks, pro-
grams, or files.
5. Click OK.
6. From FoxView, click SftMnt > Shutdown/Reboot > Shutdown and Reboot.

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B0400HE – Rev D 4. Security Features

Foxboro IA Security Window


To access the Foxboro IA Security window (Figure 4-3):
♦ Press Ctrl+Alt+Del.

Figure 4-3. Foxboro IA Security Window

Locking the Workstation


To lock the workstation:
1. Press Ctrl+Alt+Del.
2. From the Fox IA Security window, click Lock Workstation. The following message is
displayed:
This workstation is in use and has been locked.
The workstation can only be unlocked by
workstation name\Fox or an administrator.
Press Ctrl+Alt+Del to unlock this workstation.
3. To reactivate the workstation, press Ctrl+Alt+Del, and at the prompt, enter the pass-
word and click OK.

32
5. Logon, Shutdown, Reboot, and
Restart
This chapter contains procedures for I/A Series system tasks such as booting/rebooting,
shutdown, restart, and starting/shutting down the FLEXlm® License Manager.
Use rebooting and shutdown procedures with caution.

Booting and Logging Onto the System


To boot up the system, turn on the power. System logon occurs automatically upon booting
(powering on) the Model P92 workstation. The system is initially set up so that you are logged on
as Fox.
For information on disabling autologon, refer to “Changing Startup and Security Options” on
page 29.

Disabling I/A Series Software


To disable the I/A Series software:
1. Ensure that all files are closed, all applications, such as a historian, are exited (not
minimized), and the process is in a stable state.
Exit all third-party packages that you are running.
2. From the Windows XP desktop:
♦ Double-click My Computer and double-click Control Panel.
or
♦ Click Start > Settings > Control Panel.
or
♦ From FoxView, click SftMnt > Explorer > My Computer > Control Panel.
3. From the Control Panel, double-click Foxboro I/A.
The Startup Options for Reboot dialog box (Figure 5-1) appears.

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B0400HE – Rev D 5. Logon, Shutdown, Reboot, and Restart

Figure 5-1. Startup Options for Reboot Dialog Box

4. In the I/A Series Off group box, click one of the following:
♦ Autologon
or
♦ Manual logon
5. Click OK.
6. Restart the system.

Shutting Down an I/A Series Workstation


NOTE
When the I/A Series software is up and running and you want to shut down or
reboot the system, do not use the Shutdown menu available from the Start button
on the task bar. If you do so, the shutdown is never completed and the system
appears to be hung.

Shut down a workstation (while I/A Series software is running) in one of the following ways:
♦ Press Ctrl+Alt+Del and select the desired option from the dialog box.
♦ Use the menu selections in the SftMnt menu in the top menu bar in a FoxView
window. (You must be in the Process Engineering or Software Engineering
environment.)

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5. Logon, Shutdown, Reboot, and Restart B0400HE – Rev D

NOTE
Normally, when a shutdown or reboot is invoked on a running workstation, the
requested action takes place. However, if a shutdown or reboot is invoked while a sys-
tem is trying to boot up, the system may appear to get stuck. In such cases, you must
manually shut the system down by holding the power button on the front of the
workstation for about 8 seconds. To reboot the system, press the power button again.

Disabling FLEXlm
The FLEXlm License Manager must be disabled prior to tape backup. Failure to do this results in
saving a file of zero (0) length to tape.
To disable FLEXlm on an AW (if you have Integrated Control Software and license):
1. If your system is set up so that you must be in the Software Engineer’s environment to
perform administrative tasks, change to that environment. From the initial FoxView
display change to the Software Engineering environment (Softw_Eng) by doing one of
the following:
♦ Click the Change Env button on the left of the screen.
or
♦ Click File > Change Environment.
2. From the Windows XP desktop, right-click My Computer and click Manage.
3. In the left pane of the Computer Management window, double-click Services and
Applications.
4. Click Services.
5. In the right pane, double-click FLEXlm License Server (Figure 5-2).

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B0400HE – Rev D 5. Logon, Shutdown, Reboot, and Restart

Figure 5-2. Computer Management Window – Services

6. From the FLEXlm License Server Properties dialog box (Figure 5-3), select Disabled
from the Startup Type list box.

36
5. Logon, Shutdown, Reboot, and Restart B0400HE – Rev D

Figure 5-3. FLEXlm License Server Properties Dialog Box

7. Click OK.
In the Computer Management window, verify that FLEXlm License Server service has
stopped.
8. Close the Computer Management window.
9. Reboot the station to implement the change.

Rebooting the System


To reboot the system from FoxView:
1. Ensure that all files are closed, all applications, such as a historian, are exited
(not minimized), and the process is in a stable state.
Exit all third-party packages that are running.
2. From the top menu bar in FoxView, click SftMnt > Shutdown/Reboot > Shutdown
and Reboot. (You must be in the Software Engineering or Process Engineering
environment.)
A window appears notifying you of the time remaining before the shutdown will
occur and allows you to abort it or force it to occur now.

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B0400HE – Rev D 5. Logon, Shutdown, Reboot, and Restart

Figure 5-4. Windows Shutdown Window

3. Wait a few minutes while the system shuts down and reboots or click Reboot Now.

Or you can reboot the system as follows:


1. Press Ctrl+Alt+Del.
2. Click Shutdown and Restart.

Restarting an I/A Series System


Restarting the I/A Series system completely involves:
♦ Starting up FLEXlm
♦ Starting up the I/A Series system.

Starting Up FLEXlm
NOTE
This information only applies to Application Workstations.

To start up FLEXlm on an AW (if you have Integrated Control Software and license):
1. From the Windows XP desktop, right-click My Computer and click Manage.
2. In the left pane of the Computer Management window, double-click Services and
Applications.
3. Click Services.

38
5. Logon, Shutdown, Reboot, and Restart B0400HE – Rev D

4. In the right pane, double-click FLEXlm License Server (Figure 5-5).

Figure 5-5. Computer Management Window – Services

5. From the FLEXlm License Server Properties dialog box (Figure 5-3), select Automatic
from the Startup Type list box.
6. Click OK.
In the Computer Management window, verify that FLEXlm License Server service is
set to Automatic.
7. Close the Computer Management window.

Enabling I/A Series Software


To start up the I/A Series system, proceed as follows:
1. From the Windows XP desktop, do one of the following:
♦ Double-click My Computer, and double-click Control Panel.
♦ Click Start > Settings > Control Panel.
2. From the Control Panel, double-click Foxboro I/A.
The Startup Options for Reboot display (Figure 5-1) appears.
3. In the I/A Series On group box, click Autologon.
4. Click OK.
5. Reboot to bring up the I/A Series display.
I/A Series software is now set to start after the next reboot.

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B0400HE – Rev D 5. Logon, Shutdown, Reboot, and Restart

40
6. Tape Backup and Restore
This chapter describes tape backup and restore procedures, including backing up the System
State, and backing up and restoring file systems and individual files.
The system administrator is responsible for file maintenance. This is an important task that
ensures your system can be recovered in the event of a hard drive failure or other system failure.
You must be logged into an account with Administrator privilege to perform the procedures
described in this chapter.
This chapter describes how to:
♦ Operate and maintain the tape drive.
♦ Back up the hard disk and System State. (System State data includes the Registry, the
COM+ Class Registration database, files under Windows File Protection, and boot
files.)
♦ Restore a file system or individual files, and System State.
File maintenance activities described in this chapter are also described in the Microsoft
Windows XP Professional Help and Support Center available from the Start menu.

Tape and Tape Drive Operation and Maintenance


Ejecting the Tape from the Tape Drive
You cannot physically eject a tape from the tape drive of a Windows XP workstation. Instead you
eject a tape using this procedure:
1. From the Windows XP desktop, right-click My Computer.
2. Select Manage from the menu.
3. From the Computer Management window (Figure 6-1), double-click Removable
Storage.

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B0400HE – Rev D 6. Tape Backup and Restore

4. Double-click Libraries.

Figure 6-1. Computer Management Window (Removable Storage)

5. Right-click the media you want to eject (see Figure 6-2).

42
6. Tape Backup and Restore B0400HE – Rev D

6. Click Eject.

Figure 6-2. Tape Eject Menu Selection

NOTE
If the tape is already ejected from the drive, Inject is displayed in the menu instead
of Eject.

Mounting the Tape Drive


The Windows XP operating system unmounts the tape after five minutes. This may cause a delay
when accessing the tape, or the tape may not be reported as being in the drive.
To mount the tape:
1. Right-click My Computer.
2. Click Manage.
3. In the left pane of the Computer Management window, double-click Removable
Storage.
4. Click Libraries.
5. In the right pane, right-click the tape drive, and click Inventory.
6. Close the Computer Management window.

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B0400HE – Rev D 6. Tape Backup and Restore

Cleaning the Internal (TR40) Tape Drive


Regular cleaning of your drive is important for optimal performance and to prevent backup and
restore problems.
You should use the following guidelines to determine the appropriate cleaning interval:
♦ If you use the tape drive at least three hours every day in a clean office environment,
clean your tape drive at least once a week.
♦ If you use the tape drive less than three hours every day in a clean office environment,
clean your tape drive at least once a month.
♦ If the tape drive operates in an environment that has a high level of airborne contami-
nates, double the cleaning frequency listed above.
The TR40 Cleaner Tape can be obtained from Invensys Foxboro and has part number P0922CT.
To clean the tape drive:
1. Turn on the power to the tape drive unit.
2. Insert the cleaning cartridge into the tape drive.
The entire cleaning operation is controlled by the drive and is indicated by a flashing
LED on the front panel of the drive. The light extinguishes when cleaning is
completed.
3. Record each cleaning date on the cartridge label for reference purposes.
4. Eject the tape (see “Ejecting the Tape from the Tape Drive” on page 41).
5. Protect the cleaning cartridge by storing it in the plastic case.
The cleaning cartridge (P0922CT) is good for up to 30 cleanings, and should be discarded there-
after. Do not attempt to reuse or rewind the cleaning cartridge.

Backing Up Drives
You can back up drives on your workstation or on a remote workstation.

Criteria
♦ You must have administrator or backup operator privileges to back up files and
folders.
♦ You can only back up the System State data on a local computer. You cannot back up
the System State data from a remote computer.

Conditions
♦ Permissions, encrypting file system (EFS) settings, disk quota information, mounted
drive information, and Remote Storage information will be lost if you back up data
from an NTFS volume used in Windows XP and then restore it to an NTFS volume
used in Windows NT 4.0.
♦ To back up and restore Microsoft SQL Server database files, it is recommended that
you use SQL’s built-in backup and restore utilities. For more information, see the
Microsoft SQL Server documentation.

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6. Tape Backup and Restore B0400HE – Rev D

Considerations
♦ If you want to back up your system, you should back up all the data on your com-
puter plus the System State data, which includes the registry.
♦ Although backup files usually have the extension .bkf, you can use any extension.
♦ Backup operators and administrators can back up and restore encrypted files and fold-
ers without decrypting the files or folders.

Setting a Backup Strategy


Set up a backup strategy prior to using your system. It is recommended that you:
♦ Back up the entire workstation
♦ Perform an entire backup of the I/A Series software and data on a regular basis
♦ Periodically back up user data files, both I/A Series related and non-I/A Series related.

NOTE
You must shut down the I/A Series software to back up I/A Series files.

Before performing a backup, determine:


♦ The files to be backed up
♦ The schedule for each file system backup
♦ The number of tapes required to implement the backup strategy.

Using Windows XP Backup


Backup is a graphical tool for protecting data from accidental loss, which can be caused by human
error and hardware failures. Backup uses a tape drive, CD-R, or CD-RW for backup, restoration,
and archiving. Use the Windows XP Backup tool to perform a full file system backup, a backup of
selected files, or an incremental backup of only the files that changed since the last backup.
Windows XP Backup provides a wizard and a manual backup. The Backup tool stores the follow-
ing information in the catalog record of each tape set:
♦ A record of each backed up file system
♦ The type of backup (full or incremental)
♦ The backup date
♦ The complete list of backed up files and directories
♦ The status of the backup operation.
Use this information to determine the version of the file system or individual files to restore.

NOTE
It is not uncommon while performing a Backup or Restore that the Backup or
Restore operation stops running and indicates the occurrence of an error. If there
are open files, try to close the applications that are keeping the files open. If the
operation stops running or an error is indicated, retry the operation.

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B0400HE – Rev D 6. Tape Backup and Restore

A complete I/A Series system backup requires backing up the System State and the D drive.
Examples of backup operations that can be performed include:
♦ Placing multiple backup sets on a tape and either appending new backup sets,
or overwriting the tape with new backups
♦ Performing Normal, Copy, Incremental, Differential, and Daily backup operations.

NOTE
Cycle the backup tapes. Ensure that you do not overwrite your last backup. Retain
consecutive backups as needed for your records.

For more information on Windows XP Backup:


1. Click Start > Help and Support.
2. Search for the term backup.

Accessing Windows XP Backup


Backup Wizards
To do an advanced wizard backup:
♦ Click Start > Programs > Accessories > System Tools > Backup.

Manual (Non-Wizard) Backup


To do a manual (non-Wizard) backup:
1. Click Start > Programs > Accessories > System Tools > Backup.
2. Click the Backup tab.

Command Line
Windows backup can be run from the command prompt or batch files. To learn how:
1. Click Start > Help and Support.
2. Search for the term ntbackup.

Backing Up The Hard Disk


Back up your hard disk on a regular basis to enable restoration from a full disk failure, recovery of
the disk from a system crash, and restoration of software segments.
To perform a backup, use Windows XP Backup.
Backing up the Windows XP file system ensures file system integrity in the event that the system
crashes or user files are accidentally deleted. It is important to determine a reasonable backup
strategy. By performing regularly scheduled backups, you can restore the system or individual user
files to a reasonable state.

46
6. Tape Backup and Restore B0400HE – Rev D

! CAUTION
Back up your system after installing third-party software, as entries are created in
the Windows XP registry for each application. If you restore from an earlier backup,
the third-party applications may perform incorrectly or not at all.

Backing Up I/A Series Files


Adhere to the following recommendations.

AW Backups
For AW file systems:
♦ Back up the entire contents of the I/A Series software and data
♦ Perform a weekly incremental backup of the I/A Series software and data.

WP Backups
For WP file systems, there are two ways to perform backups:
♦ From the WP itself (a local backup)
♦ Remotely from the AW.
The easiest way to back up a WP is from the WP itself. This requires that the WP be configured
with a tape drive.
If a WP has no tape drive, you must back it up remotely, from the AW or from another WP with
a tape drive. Performing a remote backup requires more user intervention than a local backup. A
remote backup also places a load on the workstation with the tape drive and the network. You
cannot back up the System State remotely.

NOTE
Install a tape drive on your WP if you are concerned about the effect of the added
load on your AW or network.

If you have added any third-party applications (software other than the I/A Series software) to the
WP, it is strongly recommended that you install a tape drive on the WP.

Backing Up the Entire Contents of the I/A Series Software and Data
Perform a full backup of the entire contents of the I/A Series software and data:
♦ After the initial software installation. (Perform a backup immediately after installing
I/A Series software.)
♦ After adding a third-party application.
♦ When there are significant I/A Series application changes.
♦ After adding peripherals.
♦ At least once a month.

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B0400HE – Rev D 6. Tape Backup and Restore

NOTE
Each I/A Series application, such as Integrated Control Configurator, FoxDraw™,
FoxPanels, and any other display or custom files, provides a mechanism to back up
work files to a diskette or other media. Follow recommendations appropriate to
each application.

Backing Up a Workstation’s I/A Series Software and


Data
Use the following procedures to back up the System State and all the I/A Series files and data on a
workstation that contains the C and D drives to the tape drive.
These procedures apply specifically to backing up a workstation with a local tape drive.
The task involves:
♦ Shutting down the I/A Series system
♦ Shutting down FLEXlm (if applicable)
♦ Booting the system (log in as Administrator or Fox)
♦ Backing up:
♦ D drive
♦ C drive
♦ System State
♦ Starting up FLEXlm
♦ Starting up the I/A Series system.

Shutting Down the I/A Series System


Refer to “Disabling I/A Series Software” on page 33 for procedures on disabling and shutting
down the I/A Series system.
Refer to “Disabling FLEXlm” on page 35 for a procedure on shutting down FLEXlm.

Backing Up the Software with a Local Tape Drive


This operation requires that you first log in with Administrator privileges, and then run Backup.
The procedure backs up all the files on the C and D drives, and the System State.
To back up the system:
1. Insert the tape cartridge into the tape drive.
2. Click Start > Programs > Accessories > System Tools > Backup.

48
6. Tape Backup and Restore B0400HE – Rev D

3. Click the Backup Wizard (Advanced) button (as shown in Figure 6-3).

Backup

Figure 6-3. Backup Utility Advanced Mode (Welcome Tab)

4. Click Next.

49
B0400HE – Rev D 6. Tape Backup and Restore

5. Select Back up everything on this computer, and click Next.

6. Select the backup type:


♦ Travan for the internal Travan 40 tape drive
♦ 8mm AIT for the external AIT type drive.

50
6. Tape Backup and Restore B0400HE – Rev D

7. Choose the tape you want to use (for example, New or Media created on date at
time), and click Next.

8. To specify additional backup options (such as backup type, time, schedule, label) click
Advanced, and follow the instructions.

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B0400HE – Rev D 6. Tape Backup and Restore

9. Click Finish.

10. When the backup is complete, click Report to view a report (backupnn.log) in
Notepad.

11. Click Close to close Backup.

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6. Tape Backup and Restore B0400HE – Rev D

Starting Up FLEXlm and I/A Series System


Refer to “Starting Up FLEXlm” on page 38 for a procedure on starting up this process. Also refer
to “Enabling I/A Series Software” on page 39.

Restoring the Workstation’s I/A Series Software,


Data, and System State
When the C and D drives and the tape drive are located on the same workstation, use the follow-
ing procedures to restore the workstation’s I/A Series software and data.
If I/A Series software is already installed:
1. Shut down the I/A Series system.
2. Shut down Flexlm.
3. Reboot the system.
If I/A Series software is not installed, the following procedure restores I/A Series software and all
associated system files, so I/A Series software will run as on the workstation on which the backup
was made.

Restoring the Software from a Local Tape Drive


This operation requires that you first log in with Administrator privileges. The procedure restores
all of the files to the C and D drives, and the System State.
To restore the software:
1. Insert the tape cartridge into the tape drive.
2. Click Start > Programs > Accessories > System Tools > Backup.

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B0400HE – Rev D 6. Tape Backup and Restore

3. To do a complete system restore, click the Restore Wizard (Advanced) button.

Restore

4. Click Next.

54
6. Tape Backup and Restore B0400HE – Rev D

5. Select what you want to restore by expanding the media you want to restore from and
checking the C drive, D drive, and System State boxes.

NOTE
To specify additional restore options, click Advanced and follow the instructions.

6. Click OK in response to the following warning:


Restoring System State will always overwrite current System State
unless restoring to an alternate location.
7. Click Finish.
8. When the restore is complete, click Report to view a report (backupnn.log) in
Notepad.
9. Click Close to close Backup.
10. Start up FLEXlm (AW only).
11. Enable I/A Series software to start.
12. Reboot the station.

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B0400HE – Rev D 6. Tape Backup and Restore

Backing up a Remote WP
As you are performing a backup of another system, a remote backup, you need to know the
remote system’s name. The backup procedure involves connecting to the remote system,
performing the backup, and then disconnecting from the remote system. You cannot do a
complete system backup remotely. You can only back up data files remotely.
This task involves:
♦ Shutting down the I/A Series software on the WP
♦ Backing up the WP’s D drive
♦ Starting up the I/A Series software on the WP.

Shutting Down the WP’s I/A Series Software


On the WP, perform the procedure “Disabling I/A Series Software” on page 33.

NOTE
Backing up and restoring a WP’s data from an AW adds a substantial network and
processor load to the AW. This load may adversely affect display call-up time and
alarm burst processing. Whenever possible, shut down the AW’s I/A Series software
while performing the backup of the WP.

Backing Up the WP’s Software from the AW


To back up the WP’s software, proceed as follows:
1. Map the network drive:
a. Click Start > Programs > Accessories > Windows Explorer.
b. From the Explorer window, click Tools > Map Network Drive.
c. From the Map Network Drive dialog box, select or type a network path in the
Folder text box; for example, \\WPXP01\D$.
This designates the path to the WP’s D drive in Universal Naming Convention
(UNC).
d. Uncheck the Reconnect at Logon checkbox.
When this checkbox is unchecked, the system does not mount the WP’s file sys-
tem at the next AW reboot.
e. Click OK. The dialog box closes.
2. Perform the backup:

NOTE
You cannot restore the System State remotely.

a. Click Start > Programs > Accessories > System Tools > Backup.
b. Click Drives at the bottom of the Backup window to display the remote system’s
drives.

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6. Tape Backup and Restore B0400HE – Rev D

c. Put a check in the appropriate drive checkbox. To perform a full backup, check all
drives.
d. Click Backup; the Backup Information window displays.
e. Set the tape and backup options. Be sure to check Verify After Backup.
f. Continue as described in “Backing Up the Software with a Local Tape Drive” on
page 48.
Refer to online Help and Support for complete information.
After completing the backup, disconnect from the remote drive.

Starting Up the I/A Series System


To restart the WP’s I/A Series software, perform the procedure “Rebooting the System” on
page 37.

Restoring a WP’s I/A Series Software


When the WP does not include a tape drive, use this procedure to restore the I/A Series software
onto a WP. This restore operation requires a backup tape that contains all the files that were
backed up from the WP.
Since you are performing a restore of another system, a remote restore, you need the name of the
other system. The procedure involves connecting to the remote system, performing the restore,
and then disconnecting from the remote system.
To restore the WP’s I/A Series software:
1. On the WP, shut down the I/A Series System.
2. Restore the D drive.
3. Start up the WP’s I/A Series system.

Restoring the WP’s I/A Series Software from a Remote Tape


Drive
To perform the WP restore from the AW:
1. Map the network drive:
a. Click Start > Programs > Accessories > Windows Explorer.
b. From the Explorer window, click Tools > Map Network Drive.
c. Select or type a network path in the Folder box, for example, \\WPXP01\D$.
This designates the path to the WP’s D drive in Universal Naming Convention
(UNC).
d. Uncheck the Reconnect at Logon checkbox.
When this checkbox is unchecked, the system does not mount the WP’s file sys-
tem at the next AW reboot.
e. Click OK. The dialog box closes.

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B0400HE – Rev D 6. Tape Backup and Restore

2. Perform the restore:


a. Click Start > Programs > Administrative Tools > Backup.
b. Click Drives at the bottom of the Backup window to display the remote system’s
drives.
c. Put a check in the remote system’s drive checkbox. Be sure to restore the remote
system’s entire D drive.
d. In the Backup window, click Restore. The Restore Information window displays.

NOTE
The Tapes window must be active to access the Restore button.

e. Select D: as the Restore to Drive entry.


f. Select the Verify After Restore checkbox. This places a check in the checkbox.
g. Click OK.
The Restore operation begins. A restoration takes about the same length of time as
the backup (20 minutes or longer). A Restore Status window appears and provides
a summary of restore activities. (A typical Restore Status display follows.)
When the restoration and verification of the D drive is done, the OK button
becomes available.
h. Click OK.
i. Close the Backup window and remove the tape.
3. To restart the WP:
a. From the WP, click Start > Run. The Run dialog box appears.
b. In the Open field, type:
D:\IA_backup\setup.exe
and click OK. Complete the procedures.
c. Double-click My Computer, double-click Control Panel, and double-click
Foxboro I/A.

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6. Tape Backup and Restore B0400HE – Rev D

d. From the Startup Options for Reboot dialog box (Figure 6-4), click Autologon in
the I/A Series On group box.

Figure 6-4. Startup Options for Reboot Dialog Box

e.Click OK.
f.Click Start > Shut Down.
g.Click Restart.
h.Click OK.
Windows closes and a shutdown message displays. Wait a few minutes while the
system reboots.
After completing the Restore operation, disconnect from the remote drive.

Restoring AW/WP Files, Directories, and Disks


In case your system’s disk drive has crashed or you have accidentally deleted important files, you
can restore software from your backup tape.
It is assumed that you have been backing up file systems and partitions on a regular basis accord-
ing to the recommended backup strategy; refer to “Setting a Backup Strategy” on page 45. By per-
forming regular backups, you have all the necessary data to restore individual files/directories or
an entire file system hierarchy.

Booting a System With a New Hard Drive


If your system has a new hard disk drive, you need to install the Windows XP operating system as
described in the hardware and software specific instructions document included with your system.
After the Windows XP operating system has been restored, prepare the processor to restore the
software from a backup tape.

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B0400HE – Rev D 6. Tape Backup and Restore

1. On workstations running V8.2 or later I/A Series software, install Windows XP Ser-
vice Pack 2 and Service Pack 2 Security Patches. Follow instructions in the release
documentation shipped with the I/A Series software.
2. On all workstations, if you plan on restoring the hosts file from the backup tape with
the restore process, rename the empty “hosts” file that was installed during the Win-
dows XP operating system restore process to “hosts.old”. This file is located in the
C:\windows\system32\drivers\etc\hosts directory. Otherwise, the empty hosts file will
remain on the workstation and the backed up hosts file will not be restored.

Restoring Individual Files and Directories


When restoring an individual file or group of files, refer to your backup plan. Based on your
backup strategy, determine the desired version of the file(s). Retrieve the required tape and restore
the file(s) from the tape to the appropriate directory on the hard drive.

Restoring the Entire D Drive


In a crash situation, first resolve any hardware problems with the disk drive. Then continue rein-
stalling software onto the new disk drive. Refer to Hardware and Software Specific Instructions
Model P92*A Workstation (PW340) (B0400HD) included with your system.

Problems Running an I/A Series Application


If you are having problems running an I/A Series application, you may need to restore the D drive
(all the files on the disk drive’s I/A Series partition). Restoring only the I/A Series software requires
that you restore the D drive from a backup tape and reboot the system.

Reinstalling Software Onto a New System or New


Hard Disk Drive
This procedure, a complete system replacement, applies only to reinstalling software onto a new
system.
You will have received your replacement system from Invensys Foxboro. The new system includes
the same cards as your original system.
Invensys Foxboro has already installed the Windows XP operating system and the appropriate
drivers are loaded for your installed options (cards) on the new system to meet I/A Series software
requirements.

! CAUTION
If the system is the same style or possibly a similar style, you can restore your appli-
cations and settings by doing a complete tape restore (C and D drives, and System
State) from a computer backup tape. Turn on the I/A Series system and reboot, and
the system will be in the same state as the previous system.

Reasons to Use This Procedure


♦ After the failure of a system component, you have returned your system to
Invensys Foxboro and received a complete system replacement.

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6. Tape Backup and Restore B0400HE – Rev D

♦ After experiencing a catastrophic disk failure or upgrading your system’s disk drive,
you need to restore the previously backed up I/A Series software and data.
Now you must reinstall Windows XP, if it is not already installed, and the I/A Series software
(D drive).

Starting Up FLEXlm
Perform this procedure only for an AW. Refer to “Rebooting the System” on page 37 and “Start-
ing Up FLEXlm” on page 38.

Starting Up the I/A Series System


To restart the I/A Series software, perform the procedure “Enabling I/A Series Software” on
page 39 and “Restarting an I/A Series System” on page 38.

Rebooting the System


Perform the procedure as described in “Rebooting the System” on page 37.

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62
7. System Recovery Techniques
This chapter describes system recovery techniques that you can use in the event that you
encounter system problems.

Recommended Order of System Recovery


NOTE
Make sure that you create a SCSI driver diskette as described in “Creating a SCSI
Driver Diskette” on page 67 so it will be available should you need to use the
Recovery Console to restore your hard drive.

If the system requires some restoration, use Windows XP restoration features, as needed, in this
order:
1. If you just installed an update to a device driver and can still boot up in Windows XP,
you can roll back to a previous version. See “Device Driver Roll Back” on page 63.
2. If the system is not booting up, you can try Safe Mode and select Last Known Good
Configuration. The Last Known Good Configuration option restores registry infor-
mation and driver settings that were in effect the last time the workstation booted suc-
cessfully. See “Safe Mode” on page 65.
3. You can do a System Restore. See “System Restore” on page 64.
4. Boot into Safe Mode in one of several other safe modes. See “Safe Mode” on page 65.
5. Use the Recovery Console to recover files if there is a problem booting up into
Windows XP, even if it fails booting into Safe Mode. See “Recovery Console” on
page 65.
6. Use the Recovery CD to restore the hard drive to the “as shipped” status (as described
in “Recovery CD” on page 67). Then reload I/A Series software (as described in
“Restoring the Workstation’s I/A Series Software, Data, and System State” on
page 53).

Device Driver Roll Back


NOTE
A device driver can only be rolled back once.

To return to the last version of a driver:


1. Right-click My Computer.
2. Click Manage.
3. In the left pane of the Computer Management window, click Device Manager.

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4. In the right pane, expand the device type you want to roll back, and double-click the
device.
5. From the Properties dialog box for the selected device type, click the Driver tab.
Figure 7-1 shows the Properties dialog box (Driver tab) for the floppy disk drive.

Figure 7-1. Device Type Properties Dialog Box

6. Click Roll Back Driver to return to the previous driver settings.


7. Click OK.
8. Close the Computer Management window.

System Restore
Windows XP systems provides a feature called System Restore. You can use System Restore to
undo harmful changes to your computer files and restore its settings and performance. System
Restore returns your computer to an earlier time (called a “restore point”) without causing you to
lose recent work, such as saved documents.
For example, if a user suspects that a file is corrupted (such as might happen if the workstation is
not on a UPS when a power glitch occurs), a System Restore can be performed to recover from
this situation. System Restore assumes that the restore points have been previously created.

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7. System Recovery Techniques B0400HE – Rev D

The computer automatically creates restore points (called system checkpoints), but you can also
use System Restore to create your own restore points. This is useful if you are about to make a
major change to your system, such as installing a new program or changing your registry.

! CAUTION
Restore points can use a lot of disk space, so delete any old or unnecessary restore
points.

More information is available from the on-line Help files. To view Help on System Restore:
1. Click Start > Help and Support.
2. Search for the term system restore.

Safe Mode
If the workstation is having trouble booting up, boot into Safe Mode:
1. While the workstation is booting up, press F8.
2. Try the safe modes in the following order to get as much access to the system as
possible:
♦ Last Known Good Configuration – your most recent settings that worked
♦ Safe Mode with Networking – Windows operating system with networking
♦ Safe Mode – Windows operating system with no networking
♦ Safe Mode with Command Prompt – full-screen command prompt window.
For more information, click Start > Help and Support, and search for the term
safe mode.

Recovery Console
I/A Series workstations running the Windows XP operating system are shipped with the Recovery
Console software pre installed and with the Recovery Console Group Policy enabled. The admin-
istrator can use the Recovery Console to recover files if there is a problem booting up into
Windows XP, even if it fails booting into Safe Mode (as described in “Safe Mode” on page 65).
The Recovery Console has a command line interface similar to MS-DOS®.

NOTE
In order to use the Recovery Console, you must log in as Administrator. You will
need a diskette with the LSI drivers that you created previously. See instructions in
“Creating a SCSI Driver Diskette” on page 67.)

In the Windows Recovery Console, you can:


♦ Use, copy, rename, or replace operating system files and folders
♦ Enable or disable service or device startup when you next start your computer
♦ Repair the file system boot sector or the Master Boot Record (MBR)
♦ Create and format partitions on drives.

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NOTE
You should be an advanced user if you are using the Recovery Console.

To recover files using the Recovery Console:


1. Reboot the workstation.
2. Select Recovery Console using the arrow key, and press Enter.
3. Press F6 if you need to install a third party SCSI device.
4. Press S to specify an additional device.
5. Insert the diskette when prompted, and press Enter.
6. Press Enter to confirm and Enter to continue.
The following message is displayed:
Microsoft Windows XP (TM) Recovery Console

The Recovery Console provides system repair and recovery functional-


ity.
Type EXIT to quit the Recovery Console and restart the computer.

1: C:\WINDOWS

Which Windows Installation would you like to log onto


(To cancel, press ENTER)?
7. Press 1 to specify the Windows installation.
8. Enter the Administrator account password.

NOTE
If you use an incorrect password three times, the Windows Recovery Console quits.
Also, if the SAM (Security Accounts Manager) database is missing or damaged, you
cannot use the Windows Recovery Console because you cannot have proper
authentication.

A command prompt is displayed. By default, what you can do from this command
prompt is limited. For example, you cannot access any directory other than the root
directory on drives other than the C drive. However, by setting certain environment
variables, additional functionality can be enabled, making this a much more powerful
environment.
These environment variables are:
AllowAllPaths = TRUE Allows access to all files and folders
on the computer
AllowRemovableMedia = TRUE Allow files to be copied to removable
media, such as a diskette
AllowWildCards = TRUE Enable wildcard support for some
commands (such as del)

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9. At the command prompt, to set an environment variable, type:


set environment variable name = TRUE
Be sure to type a space before and after the equal sign. For example:
set AllowAllPaths = TRUE
These settings only remain in effect until the next reboot. They have to be set again
the next time the Recovery Console is used.
10. To obtain a list of all the commands available, at the command prompt, type help.
11. To exit Recovery Console, at the MS-DOS prompt, type exit, and remove the
diskette.

NOTE
When the Windows XP workstation is running, you can click Start > Help and
Support, and search for the term recovery console for more information.

Creating a SCSI Driver Diskette


To create a SCSI driver diskette (for use with the Recovery Console), copy the files in C:\LSI to a
formatted diskette.

Recovery CD
Included in every workstation shipping carton is a Recovery CD. This CD can be used to restore
the hard drive to “as shipped” status. This does not include I/A Series software. It contains only an
image of the Windows XP operating system. Note that all data that was on the hard drive prior to
this recovery will be lost, so back up whatever files you wish to save. This is the only way to install
or reinstall the Windows XP operating system on I/A Series workstations.

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68
8. Miscellaneous Administrative
Tasks
This chapter covers various system administration duties that you perform to maintain the
integrity of the system or to respond to a system condition.
As system administrator, be familiar with these tasks:
♦ Obtaining information about serial printer port settings (page 69)
♦ Verifying hard disk drive formatting (page 72)
♦ Monitoring file system usage (page 73)
♦ Formatting diskettes (page 74)
♦ Adding third-party applications (page 75)
♦ Increasing paging file size (page 75)
♦ Monitoring events (page 80)
♦ Saving a dump (crash) file (page 81)
♦ Converting display files from UNIX to Windows XP operating systems (page 82)
♦ Converting control databases between UNIX to Windows XP operating systems
(page 82)
♦ Monitoring and re-enabling an alarm printer (page 87).
You typically perform these administrative tasks using Windows XP tools. Refer to the Microsoft
Windows XP Professional System Guide, or from the Start menu click Help and Support, for more
details and complete procedures.

NOTE
Do not alter the Windows XP configuration from the installed software settings.
Do not activate screen savers.
Do not enable power-save options, such as shutting down video when there is no
keyboard activity or shutting down the disk when there is no activity.

Viewing Serial Printer Port Settings for I/A Series


Software
Perform the following steps to view the serial printer port settings:

NOTE
The I/A Series software installation process automatically sets up the printer ports
during the installation process.

1. On the desktop right-click My Computer.

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2. Click Manage.
3. From the Computer Management window (left pane), click Device Manager.
4. In the right pane, double click Ports (COM & LPT).
5. Double-click ECP Printer Port (LPT 1).
The ECP Printer Port (LPT 1) Properties window (Figure 8-1) is displayed.

Figure 8-1. ECP Printer Port (LPT1) Properties Window

6. Click OK to close the window.


7. Double-click each communications port to view the properties.

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8. Miscellaneous Administrative Tasks B0400HE – Rev D

8. From the Communications Port Properties window, click the Port Settings tab
(Figure 8-2) to display the settings for the selected communication port.

Figure 8-2. Communication Port Settings

The port parameters are shown in Table 8-1.

Table 8-1. Printer Characteristics

COM1: I/A Series


Nodebus/Ethernet
Control Network B/W Red/Black
Parameter Control 80-Column Printer 132-Column Printer
Bits per second 9600 9600 9600
Data Bits 8 8 8
Parity None Even Even
Stop Bits 1 1 1
Flow Control None Xon/Xoff Xon/Xoff

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NOTE
Parallel printers do not have COM settings.

9. Click OK to close the window, and then click Cancel.

Verifying Hard Disk Drive Formatting


Your Model P92 workstation arrives with functional Windows XP operating system software. For
an out-of-the-box system, there is no need to reformat the hard disk or to reinstall the
Windows XP software. This section describes how to verify drive formatting.
To perform diagnostic and maintenance on your hard drive:
1. Right-click My Computer.
2. Click Manage.
3. From the Computer Management dialog box, double-click Disk Management (under
Storage) (see Figure 8-3).

Figure 8-3. Computer Management Window (Disk Management)

Verify that your hard disk drive is partitioned and formatted correctly. Your physical hard disk
drive must contain two partitions, Drive C with Windows XP and Drive D for the I/A Series
software.

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Monitoring File System Usage


In addition to backing up and restoring files, you should also monitor file system usage
to maintain efficient disk usage. Monitor usage on a regular basis to determine how much disk
space is available.
To view a partition’s current free disk space:
1. To access Windows Explorer, do one of the following:
♦ Click Start > Programs > Accessories > Windows Explorer.
or
♦ Right-click Start, and then click Explore.
or
♦ Double-click Windows Explorer on the desktop.
2. From the Explorer window, select the partition’s root directory, for example, C:\, and
view the free space in the status bar at the bottom of the Windows Explorer window.

NOTE
If the status bar is not displayed, from Explorer, click View > Status Bar.

Selected Drive

Free Space
Figure 8-4. Explorer Window

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B0400HE – Rev D 8. Miscellaneous Administrative Tasks

To view the size of an individual file:


♦ Select the file in Explorer’s right window pane, and view the file size and modification
date at the bottom of the window.
To delete files you no longer need:
♦ Click File > Delete.
Use Explorer to navigate through your disk, directory, and file structure.
Monitor the following file to prevent excessive disk consumption:
C:\WINDOWS\memory.dmp (the crash/dump file).
Also monitor whatever files AIM*Historian™ and other applications are using.

! CAUTION
You should maintain at least 10% of the C drive as free space and 10% of the
D drive as free space.

Formatting a Diskette
The primary system administrative tasks associated with diskettes include formatting diskettes
and transferring files.
Windows XP diskettes are formatted with the FAT file system. When you format a diskette, all
the information is removed from it, directory information is written to it, and bad sectors are
optionally checked.
To format a 3.5-inch diskette on a P92 workstation:

! CAUTION
Make sure that no A drive directory window is open.

1. Insert the diskette into the drive.


2. On the Windows XP desktop, double-click My Computer, then right-click the A:\ dis-
kette icon.
3. Select Format.
4. Click Start.
5. When the diskette has completed formatting, click OK and close the Format A:\
window.
If necessary, get on-line Help using the Help menu.

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Adding Third-Party Applications


! CAUTION
Perform a Backup and/or create a system restore point before installing third-party
applications. Loading a third-party application may overwrite important system
files and adversely affect operation of the I/A Series software.

Third-party applications can corrupt important system or I/A Series files. Make sure that you are
loading the most recent version of the third-party application.
Some dynamic link libraries (DLLs) are very important to the operation of the I/A Series system.
Many of these libraries are tied to a version of Windows XP or other system software. It is possible
for a third-party application to load its own version of DLLs, which may cause problems for the
I/A Series software. Do not load a third-party application unless you know that it works success-
fully in an I/A Series environment.

! CAUTION
The I/A Series software you have received has been tested with specific dynamic link
libraries (.DLL files). Loading third-party software may overwrite .DLL files and
adversely affect the I/A Series software.

If you need to install third-party applications:


♦ Follow the instructions provided by the manufacturer.
♦ When possible, install the application on a WP instead of an AW.
♦ Create a subdirectory for each application under the WIN32APP directory on the
D drive. Specify this directory when you install the application.
♦ Pay attention to the disk space requirements of the application so that the running of
the I/A Series software is not adversely affected.
♦ At run time, try to keep your process count down so that the I/A Series software is not
adversely affected by a lack of available memory.
♦ After installing the application, perform a backup if everything is working.
An incremental backup with System State is sufficient, but a complete backup is
recommended.

Increasing Paging File Space


An Application Workstation with many applications running at the same time may require addi-
tional paging file space. The Windows XP operating system uses the hard disk virtual memory
paging file to swap program code and other information out of RAM. When the information is
required, Windows XP pulls it back into RAM, and, if required, swaps other data to the virtual
memory file.

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The virtual memory paging file is created automatically when Windows XP software is installed.
The size of the paging file also depends on the amount of memory (RAM) in the processor when
the paging file is created. Consider increasing paging file space when messages such as the follow-
ing appears:
Insufficient memory to run application

NOTE
This procedure requires that you reboot the system. Make sure all applications are
exited prior to reboot.

To increase the paging file space:


1. From the Windows XP desktop, to access the System Properties dialog box, do one of
the following:
♦ Double-click My Computer, double-click Control Panel, then double-click
System.
♦ Click Start > Settings > Control Panel. Then double-click System.
♦ Right-click My Computer, then click Manage > Properties.
2. From the System Properties dialog box, click the Advanced tab.

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3. Click Settings in the Performance group box.

Figure 8-5. System Properties Dialog Box

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4. From the Performance Options dialog box, click the Advanced tab.
5. Ensure that Background Services is selected in the Processor Scheduling group box.
6. Click Change in the Virtual Memory group box (Figure 8-6).

Figure 8-6. Performance Options Dialog Box

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8. Miscellaneous Administrative Tasks B0400HE – Rev D

7. From the Virtual Memory dialog box (Figure 8-7), select the C: drive in the Drive
box.
The Paging File Size for Selected Drive group box specifies the initial and maximum
sizes.

Figure 8-7. Virtual Memory Dialog Box

8. Specify the C drive paging file sizes in megabytes (note that these values increase as
memory increases). Refer to Table 8-2.

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Table 8-2. Windows XP System Properties: Virtual Memory Paging File Size

Memory Initial Page Size1 Maximum Page Size


256 MB 768 MB 768 MB
512 MB2 1536 MB 1536 MB
1000 MB (1.0 GB) 3000 MB 3000 MB
1500 MB (1.5 GB) 4095 MB 4095 MB
2000 MB (2.0 GB) 4095 MB 4095 MB
3000 MB (3.0 GB) 4606 MB 4606 MB
4000 MB (2.0 GB) 6142 MB 6142 MB
1.
To improve performance by avoiding the usual growing and shrinking of files, the
initial and maximum page sizes are assigned to be equivalent.
2.
Available only for GX200 Pentium® processors.

9. Click Set.
10. Click OK.
A message appears reminding you to reboot the system to activate the options because you must
restart to change to the new page file size.

Monitoring Events
The Microsoft Windows XP operating system maintains log files for applications and provides
system notification called events. The system classifies events into one of three categories:
♦ System events
♦ Security events
♦ Application events.
Using Event Viewer, you can monitor events recorded in the Application, Security, and System
logs.
Under normal operating conditions, you do not need to look at Event Log files, but it may be use-
ful to view their contents while troubleshooting.
To access the Event Viewer:
1. Click Start > Programs > Administrative Tools > Event Viewer.
The Event Viewer window appears.

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2. Click System in the left pane. The System Log displays in the right pane (Figure 8-8).

Figure 8-8. Event Viewer Window (System Selection)

The maximum size and wrapping behavior of the log files is user-configurable. The default maxi-
mum size for each of the log files is 512 KB. The wrapping mode, set at installation, causes events
in the log to be replaced as needed when the configured maximum size is reached. Do not alter
the maximum log size or the log wrap behavior.
For more information, from the Event Viewer window, click Help.

Saving a Dump (Crash) File


The P92 workstation is preconfigured to perform an automatic crash dump procedure. If the sta-
tion crashes, it attempts to:
♦ Temporarily display a diagnostic (blue screen crash) until reboot
♦ Save a core image of memory.
The station crash dump file is created in the C:\WINDOWS directory and is preconfigured
to memory.dmp.
In most cases, the P92 workstation can be rebooted successfully. However, if the problem is repet-
itive, save the file to tape or CD-R, along with any other pertinent information related to the
crash (for example, the sequence of keystrokes immediately preceding the crash or what was last
loaded). Send the file and information to Invensys Foxboro field service.
To save the dump file:
♦ Copy the memory.dmp file in C:\WINDOWS to a CD-R or tape.

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Converting Displays
After UNIX formatted display files are converted, an I/A Series system running on the
Windows XP operating system can read the converted display files in the FoxView Display
Manager. Therefore, display files need not be changed. For complete instructions on converting
displays, refer to the current release notes for FoxView and FoxDraw.

Converting Control Databases


The FoxCAE™ Transfer utilities convert I/A Series control database LoadAll diskettes to a
FoxCAE Import/Export diskette.

! CAUTION
Do not perform a LoadAll operation while Windows XP Explorer is open. Go to
Explorer and Exit (not close), then perform the LoadAll.

The following sections describe how to convert a UNIX formatted LoadAll diskette to a
Windows XP formatted LoadAll diskette, and how to convert a Windows XP formatted LoadAll
diskette to a UNIX formatted LoadAll diskette.
If not already loaded, you need to load the supplied FoxCAE Transfer utilities from the diskette
onto your UNIX system.

UNIX Based System Windows XP Based System

UNIX FoxCAE FoxCAE XP


LoadAll Utilities Utilities LoadAll

The following Windows XP system FoxCAE Transfer utilities are located in the
D:\opt\fox\ciocfg\foxcae_xfer directory.
cnvt_config.ksh
cnvt_floppy.ksh
cnvt_foxcae.ksh
cnvt_icc.ksh
cnvt_loadall.ksh
cnvt_online.ksh
cnvt_resident.ksh
db_read.ksh
db_write.ksh
floppy_format.ksh
floppy_read.ksh
floppy_write.ksh
mk_foxcae.ksh
mk_loadall.ksh

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Two subdirectories, FoxCAE and LoadAll, may not be initially present because they are created by
the Transfer utilities.

Converting a UNIX Formatted LoadAll to a Windows XP


Formatted LoadAll
You must perform this procedure from a UNIX workstation that is running FoxCAE Transfer
utilities. You will need a blank, newly formatted diskette to store the converted database.
To convert a UNIX formatted LoadAll to a Windows XP formatted LoadAll:
1. Open a VT100.local window.
2. In that window, change to the directory where the Transfer utilities are stored.
For the 50/51/70 Series processors, this directory is usually
/opt/fox/ciocfg/foxcae_xfr. To change the directory, type:
cd /opt/fox/ciocfg/foxcae_xfr
For the Personal Workstation (PW) and AP20 processors, this directory is usually
/usr/fox/foxcae_xfr. To change the directory, type:
cd /usr/fox/foxcae_xfr
3. Run the mk_foxcae script, which produces an MS-DOS readable diskette with the
control database information in FoxCAE format. Type:
mk_foxcae
The opening screen is similar to the following displays.
Create FoxCAE Import Diskettes from I/A Series Control Databases
0 – quit
1 – Convert a single LoadAll diskette to FoxCAE import diskette
2 – Read LoadAll diskettes to hard drive
(and optionally proceed to 3)
3 – Convert LoadAll images on hard drive to FoxCAE import format
(and optionally proceed to 5)
4 – Convert online ICC database to FoxCAE import format
5 – Write FoxCAE formatted databases from hard drive to diskette
6 – MS-DOS format local diskettes (and optionally proceed to 5)
7 – Write the System Configuration Information
from an 1001 (SysConfig Export) disk to FoxCAE import format
Enter Option Number:

4. Unless special circumstances are present, execute Option 1.


Executing Options 2, 3, 6, and 5 (in that order) accomplishes the same thing as exe-
cuting Option 1.
If the disk is formatted, skip Option 6.
5. After choosing Option 1, several questions pertaining to the transfer are asked. If the
transfer completed correctly the message Conversion completed is displayed and you
are prompted:
Enter “Y” (or NEWLINE) when WRITABLE diskette is ready
(“N” to skip) or “F” to format diskette(s).

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If you do not have an MS-DOS formatted diskette, format one now and write the
database (which is in FoxCAE format) to the diskette.
You now have a FoxCAE diskette with the transferred database.
6. Go to the Model P92 workstation that is running AW software.
7. From the Windows XP workstation, open a command prompt window.
8. Type:
%NCDIR%\BIN\NCENV
9. Start the shell script. Type:
sh
The prompt should now be a “$”.
10. Change to the directory where the FoxCAE utilities run. This directory is
d:/opt/fox/ciocfg/foxcae_xfr.
cd d:/opt/fox/ciocfg/foxcae_xfr
Notice that you must use the forward slash “/” because you are running in a
NuTCRACKER® shell.
11. Run the mk_loadall script, which takes the FoxCAE database format and converts it
to a Windows XP formatted LoadAll format. Type:
mk_loadall
Your initial screen should be similar to the following:
Create I/A Series LoadAll Diskettes from FoxCAE Database Dis-
kettes
0 – quit
1 – Convert a single FoxCAE database diskette to a LoadAll dis-
kette
2 – Read FoxCAE database diskettes to hard drive
(and optionally proceed to 3)
3 – Convert FoxCAE databases on hard drive to LoadAll format
(and optionally proceed to 4)
4 – Write LoadAll-formatted databases from hard drive to dis-
kette
5 – Format local diskettes for LoadAll use
(and optionally proceed to 4)
Enter an option Number:

12. Unless special circumstances are present, execute Option 1.


Executing Options 2, 3, 5, and 4 (in that order) accomplishes the same thing as exe-
cuting Option 1.
If the disk is formatted, skip Option 5.
13. After choosing Option 1, several questions pertaining to the transfer are asked. If the
transfer completed correctly the message Conversion completed is displayed and you
are prompted:
Enter “Y” (or NEWLINE) when WRITABLE diskette is ready
(“N” to skip) or “F” to format diskette(s)

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14. Enter Y.
When you have finished writing the database to the diskette, you have a Windows XP formatted
LoadAll diskette.

Converting a Windows XP Formatted LoadAll to a


UNIX Formatted LoadAll
Perform this procedure from a Windows XP AW station. You will need a blank, newly formatted
diskette to store the converted database.
To convert a Windows XP formatted LoadAll to a UNIX formatted LoadAll:
1. Open command prompt window.
2. Type:
%NCDIR%\BIN\NCENV
3. Start the shell script by typing:
sh
The window should now have a “$” as a prompt.
4. Change to the directory where the Transfer utilities are stored. This directory is
d:/opt/fox/ciocfg/foxcae_xfr. Type:
cd d:/opt/fox/ciocfg/foxcae_xfr
Notice that you have to use the forward slash “/” because you are running in a
NuTCRACKER shell.
5. Run the mk_foxcae script, which produces an MS-DOS readable diskette with the
control database information in FoxCAE format. Type:
mk_foxcae
The opening screen is similar to the following:
Create FoxCAE Import Diskettes from I/A Series Control Data-
bases
0 – quit
1 – Convert a single LoadAll diskette to FoxCAE import diskette
2 – Read LoadAll diskettes to hard drive
(and optionally proceed to 3)
3 – Convert LoadAll images on hard drive to FoxCAE import for-
mat
(and optionally proceed to 5)
4 – Convert online ICC database to FoxCAE import format
5 – Write FoxCAE formatted databases from hard drive to dis-
kette
6 – MS-DOS format local diskettes (and optionally proceed to 5)
7 – Write the System Configuration Information
from an 1001 (SysConfig Export) disk to FoxCAE import for-
mat
Enter Option Number:

6. Unless special circumstances are present, execute Option 1.

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Executing Options 2, 3, 6, 5 (in that order) accomplishes the same thing as executing
Option 1.
7. After choosing Option 1, several questions pertaining to the transfer are asked. If the
transfer completed correctly the message Conversion completed is displayed and you
are prompted:
Enter “Y” (or NEWLINE) when WRITABLE diskette is ready
(“N” to skip) or “F” to format diskette(s).
If you do not have an MS-DOS formatted diskette, format one now and write the
database (which is in FoxCAE format) to the diskette.
You now have a FoxCAE diskette with the transferred database.
8. Find a UNIX workstation with the FoxCAE Transfer utilities running.
If I/A Series is running, open a VT100.local window.
9. Change to the directory where the FoxCAE utilities run. This directory is usually
/opt/fox/ciocfg/foxcae_xfr. Type:
cd /opt/fox/ciocfg/foxcae_xfr
10. Run the mk_loadall script, which takes the FoxCAE database format and converts it
to UNIX formatted LoadAll format. Type:
mk_loadall
Your initial screen should be similar to the following:
Create I/A Series LoadAll Diskettes from FoxCAE Database Dis-
kettes
0 – quit
1 – Convert a single FoxCAE database diskette to a LoadAll dis-
kette
2 – Read FoxCAE database diskettes to hard drive
(and optionally proceed to 3)
3 – Convert FoxCAE databases on hard drive to LoadAll format
(and optionally proceed to 4)
4 – Write LoadAll-formatted databases from hard drive to dis-
kette
5 – Format local diskettes for LoadAll use
(and optionally proceed to 4)
Enter Option Number:

11. Unless special circumstances are present, execute Option 1.


Executing Options 2, 3, 5, and 4 (in that order) accomplishes the same thing as exe-
cuting Option 1.
If the disk is formatted, skip Option 5.
12. After choosing Option 1, several questions pertaining to the transfer are asked. If the
transfer completed correctly, the message Conversion completed is displayed and you
are prompted:
Enter “Y” (or NEWLINE) when WRITABLE diskette is ready
(“N” to skip) or “F” to format diskette(s)

86
8. Miscellaneous Administrative Tasks B0400HE – Rev D

When you have finished writing the database to the diskette, you have a UNIX formatted
LoadAll diskette.

Alarm Printer Failure


If the primary alarm printer has not printed at least one job in the print queue in the last minute,
the printer is declared “failed” and the backup printer takes over. When this occurs, a configured
backup printer (if configured) prints process alarm messages. There is a potential for lost alarm
messages when the number of alarm messages in the printer queue is large.
After correcting the problem that caused the primary alarm printer to fail, you can start the
printer by using System Management Equipment Change Display. Accumulated messages in the
primary printer’s print queue are printed, and the printing of new alarm message reverts back to
the primary alarm printer.
Depending on the cause of the failure, the primary printer can be automatically enabled without
user intervention. Other causes require that you manually re-enable the primary alarm printer
before it can begin printing.

NOTE
If a printer is off-line for an extended time, the print queue may grow very large and
compromise the performance of the workstation. If your print queue does grow
large, you must cancel all documents in the printers list. This may take quite a
while, depending on how many items are in the print list. During this time, the
CPU usage may be 100%.

Monitoring the Printer


You can tell when the primary printer fails by viewing the printer’s On-Line and Ready indicator
lights. The I/A Series software also monitors the alarm printer.

When the Printer Goes Off-line


When the printer cannot print, the I/A Series software:
♦ Reroutes a prespecified number of alarm messages to the backup printer.
Each message contains up to five alarms.
♦ Retains any message not rerouted (to the backup printer) in the primary printer’s print
queue.

When the Printer Goes On-line


When the printer goes back on-line, the I/A Series software:
♦ Automatically starts to print alarm messages. You do not have to use System Manage-
ment to restart the printer.
♦ Sends new alarms to the primary printer.

87
B0400HE – Rev D 8. Miscellaneous Administrative Tasks

Systems Without a Backup Printer


If your system has no backup printer, all alarms continue to queue in the primary printer’s print
queue. When you have fixed or reset the printer, such as loading paper into the printer, printing
immediately begins.

Automatically Re-enabling the Printer


The primary alarm printer is automatically re-enabled for printing after you:
♦ Press the printer’s Deselect button to place it off-line
♦ Press the printer’s Pause button to halt printing
♦ Run out of paper
♦ Fix a paper jam
♦ Remove power from the printer (by means of the Power Off switch or the power
cord)
♦ Disconnect the printer’s signal cable.
Upon clearing the failure condition, printing automatically switches from the backup printer back
to the primary alarm printer.

Manually Re-enabling the Printer


When any of these conditions cause printer failure, you must manually re-enable the alarm
printer:
♦ For any reason (other than the conditions listed in the preceding section) the printer
queue fails to be served. For example, pausing the printer from the Windows XP Print
Manager stops printer queue service.
♦ The printer is not properly set up for the Windows XP operating system.
♦ The printer is disabled from within System Management.
♦ The printer is paused from the Windows XP Print Manager.
These conditions declare the printer as failed. After you correct the condition, you must re-enable
the printer by using System Management. Enable the printer by selecting the printer and then
running the Go On-Line command from the Equipment Change Display.

88
Appendix A. Commonly Used
Commands
This appendix lists commonly used commands, including Windows XP commands and
additional commands available through the MKS Toolkit.
To use Windows XP commands and commands available through the MKS Toolkit:
1. Click Start > Programs > Accessories > Command Prompt.
2. Type ? at the end of the command to view command options. For example, type:
at ?
to view the command options for the at command.
3. Type –h to view help text for that command. For example, type:
at –h
to view help text for the at command.

Windows XP Commands
Following is a brief summary of commonly used Windows XP commands.

Command Purpose
at Schedule commands and programs to run on a computer at a specified
time and date.
attrib Display or change file attributes.
cacls Display or modify access control lists (ACLs) of files.
call Call one batch program from another (use only in batch files).
chdir (cd) Display the name of or changes the current directory.
chkdsk Check a disk and display a status report.
cls Clear the screen.
comp Compare the content of two files or sets of files.
copy Copy one or more files to another location.
date Display or set the date.
del Delete one or more files.
dir Display a list of files and subdirectories in a directory.
diskcomp Compare the contents of two diskettes.
diskcopy Copy the contents of one diskette to another.
echo Display messages or turn command echoing on or off.
exit Quit the Windows XP command interpreter (CMD.EXE).

89
B0400HE – Rev D Appendix A. Commonly Used Commands

Command Purpose
fc Compare two files or sets of files, and display the difference between
them.
find Search for a text string in a file or files.
findstr Search for strings in files using literal text or regular expressions.
for Run a specified command for each file in a set of files.
format Format a disk for use with MS-DOS or Windows XP.
help Display Help information for Windows XP commands.
if Perform conditional processing in batch programs (use only in
batch files).
label Create, change, or delete the volume label of a disk.
mkdir (md) Create a directory.
more Display output one screen at a time.
move Move one or more files from one directory to the specified directory.
path Display or set a search path for executable files.
print Print a text file while you are using other Windows XP commands.
prompt Change the Windows XP command prompt.
rdisk Update or create an emergency repair disk.
rename (ren) Rename a file or files.
rmdir (rd) Remove a directory or directory tree.
set Display, set, or remove Windows XP environment variables.
sort Sort input.
start Start a separate window to run a program or command.
time Display or set the system time.
title Set the title for command prompt window.
tree Graphically display the directory structure of a drive or path.
ver Display the Windows XP version number.
verify Tell Windows XP whether to verify that your files are written correctly
to a disk.
vol Display a disk volume label and serial number.
xcopy Copy files and directory trees.

90
Appendix A. Commonly Used Commands B0400HE – Rev D

MKS Commands
Following is a brief summary of commonly used tools available from the MKS Toolkit.

Command Purpose
awk Text selection and alteration tool, especially for testing fields.
chmod Change the mode (permission) of a file or directory.
cat Look at a file’s context. Join files together (concatenate).
compress1 Reduce a file’s size to conserve disk space
date Display or change the system’s date.
df Compare contents of two files and list the differences.
du Display disk usage to determine available disk space.
echo Write the argument to standard output.
find Search recursively through a directory structure to find files that match a
certain criteria.
grep Search one or more files for lines that contain strings of a certain pattern.
ls List the contents of a directory.
mkszip Reduce a file’s size to conserve disk space.
mv Moves files and directories around in the file system. Also renames files
and directories.
sh Run a procedure file to emulate a specialized Bourne/Korn command
environment.
sort Sort lines of a file based on contents of a particular field.
tail View the last lines of a file.
tar Utility for dumping files from disk to diskette, and diskette to disk.
touch Utility to change the date of a file or directory.
uname Provides system information and identification.
vi Text editor.
1. The “compress” command is no longer supported by the new MKS Toolkit. MKS rec-
ommends using the replacement command “mkszip”.

For the purposes of backward compatibility with existing end-user scripts, the compress
command from the older MKS Toolkit is being shipped on the I/A Series Day 0 CD.
This old version may become non-functional with future MKS releases, so it is recom-
mended that existing scripts using the old compress command be converted to use the
new mkszip command instead. All new scripts that need compression functionality
should use the new mkszip command.

Note that the “uncompress” command will expand compressed data written by either the
old compress command or the new mkszip command.

For more information about this command refer to:


http://www.mkssoftware.com/docs/man1/mkszip.1.asp.

91
B0400HE – Rev D Appendix A. Commonly Used Commands

92
Index
A
Accessing Windows XP backup
advanced wizard 46
command line 46
manual backup 46
Administration tasks 69
Administrative tools 19
Alarm printer
enabling after failure 87
monitoring 87
re-enabling automatically 88
re-enabling manually 88
support 13
Application Workstation 2
See also AW
Applications
adding third-party 75
events 80
log files 80
problems running 60
starting, switching, and ending 21
third party, installing 75
Assistance, remote 11
at command 89
attrib command 89
Autologon 12, 29
AW
backing up 47
backing up the WP’s software 56
performing a WP restore 57
restoring 59
restoring files, directories, and disks 59
awk command 91

B
Backup 44
hard disk 46
recommended strategy 45
recycling tapes 46
remote WP 56
software to a local tape drive 48
using 45
when to perform 47
Booting

93
B0400HE – Rev D Index

into a account 12
onto the system 33
system with a new hard drive 59
Browser services, using 7

C
cacls command 89
call command 89
Cards
list of equipment 5
removing from slot 17
cat command 91
CD
creating bootable 10
dragging and dropping files 10
recovery 67
CD-RW software 10
chdir (cd) command 89
chkdsk command 89
chmod command 91
Cleaning the internal tape drive 44
cls command 89
Commands
at 89
attrib 89
awk 91
cacls 89
call 89
cat 91
chdir (cd) 89
chkdsk 89
chmod 91
cls 89
comp 89
compress 91
copy 89
date 89, 91
del 89
df 91
dir 89
diskcomp 89
diskcopy 89
du 91
echo 89, 91
exit 89
fc 90
find 90, 91
findstr 90
for 90

94
B0400HE – Rev D Index

format 90
grep 91
help 90
if 90
label 90
ls 91
mkdir (md) 90
MKS toolkit 91
mkszip 91
more 90
move 90
mv 91
path 90
print 90
prompt 90
rdisk 90
rename (ren) 90
rmdir (rd) 90
set 90
sh 91
sort 90, 91
start 90
tail 91
tar 91
time 90
title 90
touch 91
tree 90
uname 91
ver 90
verify 90
vol 90
Windows XP 89
xcopy 90
comp command 89
compress command 91
Computer Browser 7
Computer Management window 19
Connectors 5
Control databases, converting from UNIX to Windows 82
Converting
control databases 82
displays 82
UNIX formatted LoadAll to Windows XP formatted LoadAll 83
Windows XP formatted LoadAll to UNIX formatted LoadAll 85
copy command 89
Crash procedure 81

95
B0400HE – Rev D Index

D
date command 89, 91
del command 89
Device driver
removing 17
roll back 63
Devices
list 5
storage 4
df command 91
dir command 89
Directories, restoring 59
Disabling
FLEXlm software 35
I/A Series software 33
Windows XP task bar and icons 30
Disk
monitoring usage 73
restoring 59
setup 72
verifying format 72
diskcomp command 89
diskcopy command 89
Diskette, formatting 74
Displaying 28
Displays, converting from UNIX to Windows 82
Driver roll back 63
Drives
backing up 44
mapped, displaying 28
mapping on a Windows XP workstation 9
mapping on a WindowsNT workstation from a Windows XP workstation 9
du command 91
Dump procedure 81

E
echo command 89, 91
Ejecting the tape from the tape drive 41
Enabling I/A Series software 39
Environment variables, used in Recovery Console 66
Ethernet network, unterminated 16
Event viewer 80
exit command 89

F
fc command 90
File system
monitoring usage 73
partitions 3

96
B0400HE – Rev D Index

Files, restoring 59
find command 90, 91
findstr command 90
Firewall 11
FLEXlm
disabling 35
starting up 38, 61
Floppy disk, formatting 74
for command 90
format command 90
Formatting diskette 74
Foxboro IA Security window 32
FoxCAE transfer utilities 82
FTP
from a Windows XP to a non Windows XP workstation 12
to a Windows XP workstation 12

G
getmac command 27
grep command 91

H
Hard disk
backing up 44, 46
drive setup 72
recovering to as-shipped status 67
verifying format 72
Hardware considerations 16
help command 90
Host name, workstation 27
hostname command 27
HyperSnap utility 14
operation 15
reinstalling 16
uninstalling 16

I
I/A Series
applications, problems running 60
software
disabling 33
enabling 39
restoring from a remote tape drive 57
restoring from another WP 57
software and data, backing up 48
system
restarting 38
shutting down 48

97
B0400HE – Rev D Index

workstation
rebooting 37
shutting down 34
if command 90
Internal tape drive, cleaning 44
IP
addresses, displaying 27
level, connectivity between workstations 28
ipconfig command 27

K
Keyboard, disconnecting 16

L
label command 90
LoadAll
conversion from UNIX to Windows 83
conversion from Windows to UNIX 85
Locking the workstation 32
Log files 80
Logged user 28
Logging onto the system 33
Logical drive
assignments 4
Logon options 29
ls command 91
LSI, copying files to diskette for recovery 67

M
MAC address, displaying 27
Mapped drives, displaying 28
Mapping a drive
on a Windows NT workstation from a Windows XP workstation 9
on a Windows XP workstation 9
Media Access Control address, displaying 27
Messenger 7
Microsoft Management Console (see MMC) 19
mkdir (md) command 90
MKS toolkit 91
mkszip command 91
MMC 19
Modem connection 17
Monitoring, alarm printer 87
more command 90
Mounting the tape drive 43
Mouse, disconnecting 16
move command 90
Multi-port serial card 17
mv command 91

98
B0400HE – Rev D Index

N
net share command 28
net use command 28
Network adapter, IP address assigned to 27
Network Neighborhood 7
Networking, obtaining information 23

O
Operational considerations 7

P
Paging file space
increasing 75
settings 80
virtual memory 79
Partitions, file systems 3
path command 90
Performance, obtaining information 23
Peripherals 5
ping command 28
Port settings, serial printer 69
print command 90
Printer
connection 17
enabling after failure 87
monitoring 87
port, settings 71
support 13
systems without a backup printer 88
when printer goes offline 87
when printer goes online 87
Printer, alarm
enabling after failure 87
manually re-enabling 88
monitoring 87
re-enabling automatically 88
Printscreen utility 14
operation 15
reinstalling 16
uninstalling 16
Processes, obtaining information 22
prompt command 90

R
RCNI processor connection 17
rdisk command 90
Reactivating
Windows XP task bar and icons 31

99
B0400HE – Rev D Index

workstation 32
Rebooting the system 37
Recovery
safe mode 65
system 63
order 63
when unable to boot up 65
Recovery CD 67
Recovery Console 65
creating a SCSI driver diskette 67
Registry, browser services 7
Reinstalling software onto a new system or new hard drive 60
Remote access to Windows XP 11
Remote Assistance 11
Remote Desktop 11
rename (ren) command 90
Repair disk utility 90
Restarting I/A Series system 38
Restore
AW/WP files, directories, and disks 59
entire D drive 60
individual files and directories 60
software from backup tape 59
software to a local tape drive 53
workstation software, data, and System State 53
WP 57
Restoring system to earlier time 64
rmdir (rd) command 90
Roll back driver 63
RS-232 serial ports 17
Running a Windows XP remotely 11

S
Safe mode 65
SCSI driver diskette, creating 67
Security
events 80
features 19, 29
options 29
Serial printer, port settings 69
set command 90
sh command 91
Shared resources on a workstation 28
Sharing a drive or folder 9
Shutting down
I/A Series system 48
I/A Series workstation 34
Software installation on a new system 74
sort command 90, 91
start command 90

100
B0400HE – Rev D Index

Starting up FLEXlm software 38


Startup options for reboot 29
Storage devices 4
System
events 80
reinstalling 60
reinstalling software onto a new system 74
replacement, reinstalling software 74
System Information 24
command line utility 24
Windows application 25
System recovery
order 63
techniques 63
System Restore utility 64
System State
data 44
defined 41

T
tail command 91
Tape drive
backup up software locally 48
cleaning 44
listed by device type 4
mounting 43
restoring the software locally 53
Tapes
backup and restore 41
cycling 46
ejecting from the tape drive 41
tar command 91
Task Manager 20
accessing 20
Applications tab 21
Networking tab 23
opening a new application 21
Performance tab 23
Processes tab 22
Users tab 23
Tasks, administrative 69
TCP/IP settings, displaying 27
Telnet
from a Windows XP to a non Windows XP workstation 11
to a Windows XP workstation 12
Text editor, vi 91
Third-party applications
adding 75
time command 90

101
B0400HE – Rev D Index

title command 90
touch command 91
TR40 tape drive, cleaning 44
Trackball, disconnecting 16
tree command 90

U
uname command 91
UNIX formatted displays
converting to Windows 82
Updates to Windows, automatic 10
Usage, monitoring file system 73
Users
currently logged on 28
obtaining information 23

V
Variables, environment, used in Recovery Console 66
ver command 90
verify command 90
vi text editor 91
Virtual memory, paging file 75
vol command 90

W
whoami command 28
Windows Automatic Updates 10
Windows Product Activation (WPA) 10
Windows Time 7
Windows XP
backup 45
commands 89
icons
disabling 30
reactivating 31
operating system 2
reinstalling on I/A Series workstations 67
task bar
disabling 30
reactivating 31
Workstation Processor 2
See also WP
Workstations
configurations 2
connectivity between 28
host name 27
locking 32
mapped drives 28

102
B0400HE – Rev D Index

reactivating 32
shared resources 28
WP
backing up a remote WP 56
backing up the WP’s software from the AW 56
backup 47
restoring 57, 59
restoring files, directories, and disks 59
restoring I/A Series software 57
restoring I/A Series software from a remote tape drive 57
shutting down I/A Series software 56
tape drive 47

X
xcopy command 90

103
B0400HE – Rev D Index

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Foxboro, Massachusetts 02035-2099
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Inside U.S.: 1-866-746-6477
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