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errF000lan_problem_TSS_044_STP_EN

The document addresses the F000 error encountered by Kyocera network devices when the Spanning Tree Protocol (STP) is enabled in a network environment. It provides several workarounds, including checking router configurations, adjusting STP timeout settings, disabling STP on unmanaged switches, and using the optional Network Card I-50. These measures aim to prevent CPU or RAM issues caused by STP-related broadcast storms.

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6 views

errF000lan_problem_TSS_044_STP_EN

The document addresses the F000 error encountered by Kyocera network devices when the Spanning Tree Protocol (STP) is enabled in a network environment. It provides several workarounds, including checking router configurations, adjusting STP timeout settings, disabling STP on unmanaged switches, and using the optional Network Card I-50. These measures aim to prevent CPU or RAM issues caused by STP-related broadcast storms.

Uploaded by

tecnico
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Technical Software Summary

Produced: 08.12.2015 Page 1/2


Error message or slow printing in a network environment with the Spanning Tree
Subject:
Protocol
Model: All Kyocera network devices
Error codes: F000

Field measures: Next visit At Maintenance By Case


Classification: SC/Error Paper Feeding/Conveying Firmware / Software
Phenomenon:
Image Machine operation Information
Related to:

Description: When the Spanning Tree Protocol (STP) is switched on for Routers and Switches in a Network
Environment it’s possible that Kyocera Printers and MFP Devices will run into an F000 Error.
Below you will find some workarounds which are depending on the customer’s needs and the used environment.

Corrective Measure / Field Measure

1.) First Workaround


Check the Configuration of the Router andSwitches for Spanning Tree Protocol for correct Configuration

Example:

Otherwise a STP Broadcast Storm can happen, and the Kyocera Device might run into a CPU or RAM Problem.
If the internal network card is used the error F000 may occur.

2.) Second Workaround


If manageable Switches and Routers are used configure the STP time out to a higher value. This can be done
on e.g. Cisco and HP Switches.
Example of the command with CISCO Switches (Root Switch):

Configure terminal
spanning-tree vlan vlan-id root primary [diameter net-diameter [hello-time seconds]]
[hello-time seconds = STP Time Out Value

KYOCERA Document Solution


Service Support/KDD
TSR-2192431
Technical Software Summary
Produced: 08.12.2015 Page 2/2
3.) Third Workaround
When using an unmanageable Switch (for small Offices) switch off the Spanning Tree Protocol if this is supported by the
Switch.

4.) Fourth Workaround


Use the optional Network Card I-50. The IB-50 has an own CPU that will be shared
with the internal CPU of the Kyocera Device and additional STP packages are ignored

KYOCERA Document Solution


Service Support/KDD
TSR-2192431

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