SONIA RESUME
Uploaded by
Nasir AhmedSONIA RESUME
Uploaded by
Nasir AhmedPh : +91 9629655968
SONIA. R E-Mail : [email protected]
Nagercoil, India
Objective :-
To secure a challenging role in Human Resources or Finance, utilizing my expertise in HR
management, recruitment, and financial analysis to drive business growth.
Summary :-
Results-driven HR professional with 10+ years of experience in HR management,
recruitment, finance, and customer service. Proven track record of improving employee
engagement, streamlining processes, and driving business growth. Skilled in HRIS, payroll
management, and financial analysis.
Professional Experience :-
HR Manager Athen Maruti (July 2021 - Oct 2023)
* Managed entire gamut of HR functions, including recruitment, training, and development.
* Developed and implemented employee benefit and compensation programs, resulting
in 20% increase in employee satisfaction
* Improved payroll processing efficiency by 30% through automation
* Supervised and mentored HR team to achieve departmental goals
Customer Relationship Manager (Service) Win Nissan (Feb 2020 - June 2021)
* Maintained daily enquiry reports and monitored customer feedback
* Resolved customer complaints timely and effectively, ensuring 95% customer satisfaction
* Implemented customer contact process, resulting in 25% increase in customer retention
* Collaborated with cross-functional teams to improve service quality
Accounts Assistant Gargash Insurance Services LLC (Aug 2012 - Sep 2014)
* Managed accounts receivable and payable, ensuring timely payment and reconciliation.
* Prepared financial reports, including balance sheets and income statements.
* Coordinated with marketing agents and clients to resolve queries and provide support.
* Maintained petty cash records and performed monthly reconciliations.
Procurement Officer Abu Dhabi Commercial Bank (April 2012 - May 2012)
* Prepared purchase orders and managed supplier relationships
* Coordinated logistics and ensured timely delivery of materials
* Maintained procurement files and reports
Documentation Officer Abu Dhabi Commercial Bank (June 2011 - Sep 2011)
* Managed document scanning and preparation for Enterprise Documents Management System.
* Coordinated with departments to ensure timely document submission.
* Maintained document files and ensured compliance with bank policies.
HR Assistant Servion Global Solutions Ltd. (May 2009 - May 2010)
* Built relationships with clients and understood their recruitment needs
* Developed job postings and advertised vacancies
* Screened and shortlisted candidates for client interviews
* Coordinated interviews and negotiated salary rates
Education:
* Master of Business Administration (Finance & HR), Sathyabama University (2007-2009)
* Bachelor of Science (Computer Science), Manonmaniam Sundaranar University (2004-2007)
Certifications:
* Photoshop & Flash * Hardware & Trouble Shooting
Technical Skills:
* MS Office (Word, Excel, PowerPoint, Outlook) * Peach Tree * Quick Book
* Tally * HRIS
Languages:
* English (Fluent) * Tamil (Fluent) * Malayalam (Basic)
Core Competencies:
* Communication and Interpersonal Skills
* Organization and Planning
* Problem Analysis and Resolution
* Decision-Making and Judgment
* Initiative and Teamwork
Personal Details :
Passport Number : V6605887
Sex : Female
Marital Status : Married
Declaration :
I do hereby declare that the above information furnished by me is true to the best of my
knowledge.
Date : Signature
Place : Nagercoil
Sonia. R
Reference : Available on request.
