Dell EMC PowerEdge R240

Installation and Service Manual

o

Regulatory Model: E57S Series

Regulatory Type: E57S001
June 2021
Rev. A07
Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2018 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners.
 Contents

Chapter 1: About this document.................................................................................................... 6

Chapter 2: Dell EMC PowerEdge R240 system overview................................................................ 7

Front view of the system...................................................................................................................................................7
Control panels.................................................................................................................................................................8
Rear view of the system.................................................................................................................................................... 9
Inside the system............................................................................................................................................................... 10
Locating the information tag of your system...............................................................................................................11

Chapter 3: Initial system setup and configuration........................................................................ 13

Setting up your system.....................................................................................................................................................13
iDRAC configuration.......................................................................................................................................................... 13
Options to set up iDRAC IP address........................................................................................................................13
Log in to iDRAC............................................................................................................................................................ 14
Options to install the operating system........................................................................................................................14
Methods to download firmware and drivers..........................................................................................................14
Downloading drivers and firmware.......................................................................................................................... 15

Chapter 4: Installing and removing system components............................................................... 16

Safety instructions.............................................................................................................................................................16
Before working inside your system................................................................................................................................ 17
After working inside your system................................................................................................................................... 17
Recommended tools.......................................................................................................................................................... 17
Front bezel...........................................................................................................................................................................18
Removing the front bezel...........................................................................................................................................18
Installing the front bezel.............................................................................................................................................18
System cover...................................................................................................................................................................... 19
Removing the system cover...................................................................................................................................... 19
Installing the system cover....................................................................................................................................... 20
Air shroud............................................................................................................................................................................ 22
Removing the air shroud............................................................................................................................................22
Installing the air shroud.............................................................................................................................................. 22
Cooling fans........................................................................................................................................................................ 23
Removing the cooling fan blank............................................................................................................................... 23
Installing the cooling fan blank................................................................................................................................. 24
Removing a cooling fan.............................................................................................................................................. 24
Installing a cooling fan................................................................................................................................................ 25
Drives................................................................................................................................................................................... 26
Removing a drive blank.............................................................................................................................................. 26
Installing a drive blank................................................................................................................................................ 26
Removing a hot-swappable drive............................................................................................................................ 27
Installing the hot-swappable drive.......................................................................................................................... 28
Removing the drive from the drive carrier............................................................................................................29
Installing the drive into the drive carrier................................................................................................................30

Contents 3
 Removing a 2.5-inch drive from a 3.5-inch drive adapter................................................................................. 31
Installing a 2.5-inch drive into a 3.5-inch drive adapter.....................................................................................32
Removing a 3.5-inch drive adapter from a 3.5-inch drive carrier................................................................... 33
Installing a 3.5-inch adapter into a 3.5-inch drive carrier..................................................................................34
Removing a cabled drive............................................................................................................................................35
Installing a cabled drive..............................................................................................................................................36
Removing the cabled drive from the drive carrier...............................................................................................37
Installing a cabled drive into the drive carrier.......................................................................................................38
Intrusion switch................................................................................................................................................................. 39
Removing the intrusion switch.................................................................................................................................39
Installing the intrusion switch...................................................................................................................................39
System memory................................................................................................................................................................. 40
System memory guidelines........................................................................................................................................40
General memory module installation guidelines.....................................................................................................41
Removing a memory module.....................................................................................................................................42
Installing a memory module....................................................................................................................................... 43
Expansion cards and expansion card risers.................................................................................................................44
Expansion card installation guidelines.....................................................................................................................44
Removing the expansion card riser......................................................................................................................... 46
Installing the expansion card riser........................................................................................................................... 47
Removing expansion card from the expansion card riser..................................................................................48
Installing expansion card into the expansion card riser......................................................................................49
M.2 SSD module.................................................................................................................................................................51
Removing the M.2 SSD module................................................................................................................................51
Installing the M.2 SSD module.................................................................................................................................. 51
System battery ................................................................................................................................................................. 52
Replacing the system battery...................................................................................................................................52
Optional internal USB memory key............................................................................................................................... 54
Replacing the optional internal USB memory key................................................................................................54
Optional optical drive....................................................................................................................................................... 55
Removing the optional optical drive....................................................................................................................... 55
Installing the optional optical drive..........................................................................................................................56
Processor and heat sink.................................................................................................................................................. 56
Removing the heat sink............................................................................................................................................. 56
Removing the processor............................................................................................................................................ 57
Installing the processor..............................................................................................................................................58
Installing the heat sink............................................................................................................................................... 59
Optional IDSDM or vFlash module................................................................................................................................ 59
Removing the optional IDSDM or vFlash card..................................................................................................... 60
Installing optional IDSDM or vFlash card............................................................................................................... 60
Removing the MicroSD card..................................................................................................................................... 61
Installing the MicroSD card.......................................................................................................................................62
Drive backplane..................................................................................................................................................................63
Drive backplane............................................................................................................................................................63
Removing the drive backplane................................................................................................................................. 63
Installing the drive backplane................................................................................................................................... 64
Cable routing...................................................................................................................................................................... 65
Power supply unit.............................................................................................................................................................. 67
Removing a cabled power supply unit.................................................................................................................... 67
Installing a cabled power supply unit...................................................................................................................... 68

4 Contents
 System board..................................................................................................................................................................... 69
Removing the system board..................................................................................................................................... 69
Installing the system board........................................................................................................................................ 71
Restoring the system using Easy Restore............................................................................................................. 73
Trusted Platform Module.................................................................................................................................................73
Upgrading the Trusted Platform Module............................................................................................................... 73
Initializing TPM for BitLocker users........................................................................................................................ 74
Initializing the TPM 1.2 for TXT users.................................................................................................................... 75
Initializing the TPM 2.0 for TXT users....................................................................................................................75
Control panel...................................................................................................................................................................... 75
Removing the left control panel...............................................................................................................................75
Installing the left control panel.................................................................................................................................76
Removing the right control panel............................................................................................................................ 77
Installing the right control panel.............................................................................................................................. 78

Chapter 5: Jumpers and connectors ........................................................................................... 80

System board connectors............................................................................................................................................... 80
System board jumper settings........................................................................................................................................ 81
Disabling forgotten password......................................................................................................................................... 81

Chapter 6: System diagnostics and indicator codes .................................................................... 83

System health and system ID indicator codes........................................................................................................... 83
iDRAC Direct LED indicator codes................................................................................................................................ 84
NIC indicator codes.......................................................................................................................................................... 84
Non-redundant cabled power supply unit indicator codes......................................................................................85
Drive indicator codes........................................................................................................................................................86
System diagnostics........................................................................................................................................................... 86
Dell Embedded System Diagnostics........................................................................................................................86

Chapter 7: Getting help............................................................................................................... 88

Contacting Dell.................................................................................................................................................................. 88
Recycling or End-of-Life service information.............................................................................................................88
Accessing system information by using QRL............................................................................................................. 88
Quick Resource Locator for Dell EMC PowerEdge R240 system................................................................... 89
Receiving automated support with SupportAssist .................................................................................................. 89

Chapter 8: Documentation resources.......................................................................................... 90

Contents 5
 1
About this document
This document provides an overview about the system, information about installing and replacing components, technical
specifications, diagnostic tools, and guidelines to be followed while installing certain components.

6 About this document

 2
Dell EMC PowerEdge R240 system overview
The Dell EMC PowerEdge R240 system is a 1U server that supports:
● One Intel Xeon, Core i3, Pentium, or Celeron processor
● Four DIMM slots
● Cabled AC power supply unit
● Up to four 3.5-inch SAS, SATA drives or SSDs, or four 3.5-inch cabled drives, or two 3.5-inch cabled drives.
For more information, see the Dell EMC PowerEdge R240 Technical Specifications on the product documentation page.

NOTE: All instances of SAS, SATA drives, and SSDs are referred to as drives in this document, unless specified otherwise.

Topics:
• Front view of the system
• Rear view of the system
• Inside the system
• Locating the information tag of your system

Front view of the system

Figure 1. Front view of the 4 x 3.5-inch drive system

1. Left control panel 2. Optical drive (optional)
3. Right control panel 4. Information tag
5. Drive (4)

Figure 2. Front view of the 4 x 3.5-inch cabled drive system

1. Left control panel 2. Optical drive (optional)
3. Right control panel 4. Information tag
5. Drive (4)

NOTE: LED functionality is not supported on cabled disk drive configuration.

Dell EMC PowerEdge R240 system overview 7

For more information, see the Dell EMC PowerEdge R240 Technical Specifications on the product documentation page.

Control panels

Left control panel

Figure 3. Left control panel view

1. System health and system ID indicator

Right control panel

Figure 4. Right control panel view

1. Power button
2. USB 2.0-compliant port
3. iDRAC direct Micro USB port
NOTE: For more information on the ports, see the Dell EMC PowerEdge R240 Technical Specifications.

8 Dell EMC PowerEdge R240 system overview

Rear view of the system

Figure 5. Rear view of the system

1. Serial port 2. NIC port (Gb 1)
3. NIC port (Gb 2) 4. Half-height PCIe expansion card slot
5. Full-height PCIe expansion card slot 6. Power supply unit
7. PSU Built-in Self Test (BIST) LED 8. PSU Built-in Self Test (BIST) button
9. System identification button 10. System status indicator cable port (CMA)
11. USB 3.0 ports (2) 12. iDRAC dedicated NIC port
13. VGA port

For more information, see the Dell EMC PowerEdge R240 Technical Specifications on the product documentation page.

Dell EMC PowerEdge R240 system overview 9

Inside the system

Figure 6. Inside the system - 4 x 3.5-inch drive system

1. Optical drive 2. Intrusion switch
3. Cabled AC power supply unit 4. Expansion card riser
5. Processor and heat sink 6. Memory module sockets
7. System board 8. Fan (4)
9. Drive backplane

10 Dell EMC PowerEdge R240 system overview

Figure 7. Inside the system - 4 x 3.5-inch cabled drive system
1. Optical drive 2. Intrusion switch
3. Cabled AC power supply unit 4. Expansion card riser
5. Processor and heat sink 6. Memory module sockets
7. System board 8. Fan (4)
9. Cabled drive

Locating the information tag of your system

Your system is identified by a unique Express Service Code and Service Tag number. You can view the Express Service Code
and Service Tag by pulling out the information tag located on the front of the system. Alternatively, the information may be on
the Mini Enterprise Service Tag (MEST) label on the chassis, on the rear of the system. This information is used by Dell to route
support calls to the appropriate personnel.

Figure 8. Locating Service Tag of your system

1. Information tag (front view) 2. Information tag (back view)

Dell EMC PowerEdge R240 system overview 11

3. OpenManage Mobile (OMM) label 4. iDRAC MAC address and iDRAC secure password label
5. Service Tag, Express Service Code, QRL label

12 Dell EMC PowerEdge R240 system overview

 3
Initial system setup and configuration
Topics:
• Setting up your system
• iDRAC configuration
• Options to install the operating system

Setting up your system

Perform the following steps to set up your system:

Steps
1. Unpack the system.
2. Install the system into the rack. For more information about installing the system into the rack, see the Rail Installation Guide
at www.dell.com/poweredgemanuals.
3. Connect the peripherals to the system.
4. Connect the system to its electrical outlet.
5. Power on the system by pressing the power button or by using iDRAC.
6. Power on the attached peripherals.
For more information about setting up your system, see the Getting Started Guide that shipped with your system.
For information on how to manage basic settings and features of the system, see the Dell EMC PowerEdge R240 BIOS and
UEFI Reference Guide on the product documentation page.

iDRAC configuration
The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve
the overall availability of Dell systems. iDRAC alerts administrators about system issues and enables them to perform remote
system management. This reduces the need for physical access to the system.

Options to set up iDRAC IP address

To enable communication between your system and iDRAC, you must first configure the network settings based on your
network infrastructure.
NOTE: For static IP configuration, you must request for it at the time of purchase.

This option is set to DHCP by Default. You can set up the IP address by using one of the following interfaces:

Interfaces Document/Section
iDRAC Settings Dell Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals
utility
Dell Deployment Dell Deployment Toolkit User’s Guide at www.dell.com/openmanagemanuals > OpenManage Deployment
Toolkit Toolkit
Dell Lifecycle Dell Lifecycle Controller User’s Guide at www.dell.com/poweredgemanuals
Controller

NOTE: To access iDRAC, ensure that you connect the ethernet cable to the iDRAC9 dedicated network port. You can also
access iDRAC through the shared LOM mode, if you have opted for a system that has the shared LOM mode enabled.

Initial system setup and configuration 13

Log in to iDRAC
You can log in to iDRAC as:
● iDRAC user
● Microsoft Active Directory user
● Lightweight Directory Access Protocol (LDAP) user
If you have opted for secure default access to iDRAC, you must use the iDRAC secure default password available on the system
Information tag. If you have not opted for secure default access to iDRAC, then use the default user name and password –root
and calvin. You can also log in by using your Single Sign-On or Smart Card.

NOTE: You must have the iDRAC credentials to log in to iDRAC.

NOTE: Ensure that you change the default username and password after setting up the iDRAC IP address.

For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller
User's Guide at www.dell.com/poweredgemanuals.
You can also access iDRAC by using RACADM. For more information, see the RACADM Command Line Interface Reference
Guide at www.dell.com/poweredgemanuals.

Options to install the operating system

If the system is shipped without an operating system, install a supported operating system by using one of the following
resources:

Table 1. Resources to install the operating system

Resources Location
iDRAC www.dell.com/idracmanuals
Lifecycle Controller www.dell.com/idracmanuals > Lifecycle Controller
OpenManage Deployment Toolkit www.dell.com/openmanagemanuals > OpenManage
Deployment Toolkit
Dell certified VMware ESXi www.dell.com/virtualizationsolutions
Installation and How-to videos for supported operating Supported Operating Systems for Dell EMC PowerEdge
systems on PowerEdge systems systems

Methods to download firmware and drivers

You can download the firmware and drivers by using any of the following methods:

Table 2. Firmware and drivers

Methods Location
From the Dell EMC support site www.dell.com/support/home
Using Dell Remote Access Controller Lifecycle Controller www.dell.com/idracmanuals
(iDRAC with LC)
Using Dell Repository Manager (DRM) www.dell.com/openmanagemanuals > Repository Manager
Using Dell OpenManage Essentials www.dell.com/openmanagemanuals > OpenManage Essentials
Using Dell OpenManage Enterprise www.dell.com/openmanagemanuals > OpenManage
Enterprise
Using Dell Server Update Utility (SUU) www.dell.com/openmanagemanuals > Server Update Utility

14 Initial system setup and configuration

Table 2. Firmware and drivers (continued)
Methods Location
Using Dell OpenManage Deployment Toolkit (DTK) www.dell.com/openmanagemanuals > OpenManage
Deployment Toolkit
Using iDRAC virtual media www.dell.com/idracmanuals

Downloading drivers and firmware

Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on your
system.

Prerequisites
Ensure that you clear the web browser cache before downloading the drivers and firmware.

Steps
1. Go to www.dell.com/support/home.
2. In the Drivers & Downloads section, type the Service Tag of your system in the Enter a Service Tag or product ID box,
and then click Submit.
NOTE: If you do not have the Service Tag, select Detect Product to allow the system to automatically detect the
Service Tag, or click View products, and navigate to your product.

3. Click Drivers & Downloads.

The drivers that are applicable to your system are displayed.
4. Download the drivers to a USB drive, CD, or DVD.

Initial system setup and configuration 15

 4
Installing and removing system components
Topics:
• Safety instructions
• Before working inside your system
• After working inside your system
• Recommended tools
• Front bezel
• System cover
• Air shroud
• Cooling fans
• Drives
• Intrusion switch
• System memory
• Expansion cards and expansion card risers
• M.2 SSD module
• System battery
• Optional internal USB memory key
• Optional optical drive
• Processor and heat sink
• Optional IDSDM or vFlash module
• Drive backplane
• Cable routing
• Power supply unit
• System board
• Trusted Platform Module
• Control panel

Safety instructions
NOTE: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by
yourself.

WARNING: Opening or removing the system cover while the system is powered on may expose you to a risk of
electric shock.

CAUTION: Do not operate the system without the cover for a duration exceeding five minutes. Operating the
system without the system cover can result in component damage.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.

CAUTION: To ensure proper operation and cooling, all bays in the system and system fans must be always
populated with a component or a blank.

NOTE: It is recommended that you always use an antistatic mat and antistatic strap while working on components inside
the system.

16 Installing and removing system components

Before working inside your system
Prerequisites
Follow the safety guidelines listed in Safety instructions.

Steps
1. Power off the system and all attached peripherals.
2. Disconnect the system from the electrical outlet, and disconnect the peripherals.
3. If applicable, remove the system from the rack.
For more information, see the Rail Installation Guide at www.dell.com/poweredgemanuals.
4. Remove the system cover.

After working inside your system

Prerequisites
Follow the safety guidelines listed in Safety instructions.

Steps
1. Replace the system cover.
2. If applicable, install the system into the rack.
For more information, see the Rail Installation Guide at www.dell.com/poweredgemanuals.
3. Reconnect the peripherals and connect the system to the electrical outlet.
4. Power on the attached peripherals and then power on the system.

Recommended tools
You need the following tools to perform the removal and installation procedures:
● Key to the bezel lock
The key is required only if your system includes a bezel.
● Phillips #1 screwdriver
● Phillips #2 screwdriver
● Torx #T15 screwdriver
● Plastic scribe
● 1/4 inch flat blade screwdriver
● Wrist grounding strap connected to the ground
● ESD mat
You need the following tools to assemble the cables for a DC power supply unit:
● AMP 90871-1 hand-crimping tool or equivalent
● Tyco Electronics 58433-3 or equivalent
● Wire-stripper pliers to remove insulation from size 10 AWG solid or stranded, insulated copper wire
NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding).

Installing and removing system components 17

Front bezel
Removing the front bezel
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Keep the bezel key handy.

Steps
1. Unlock the bezel.
2. Press the release button, and remove the left end of the bezel.
3. Unhook the right end of the bezel, and remove the bezel.

Figure 9. Removing the front bezel

Next steps
1. Replace the bezel.

Installing the front bezel

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Locate and remove the bezel key.
NOTE: The bezel key is part of the bezel package.

Steps
1. Align and insert the tabs on the right end of the bezel into the slots on the system.
2. Fit the left end of the bezel onto the system and press the bezel until you hear the button click.
3. Lock the bezel.

18 Installing and removing system components

 Figure 10. Installing the front bezel

System cover
Removing the system cover
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Disconnect the system from the electrical outlet and disconnect the peripherals.
3. If applicable, remove the system from the rack.
NOTE: For more information, see the Rail Installation Guide at www.dell.com/poweredgemanuals.

Steps
1. Using a 1/4 inch flat head or a Phillips #2 screwdriver, turn the lock on the release-latch counterclockwise to the unlock
position.
2. Open the release-latch until the system cover slides back.
3. Lift the cover away from the system.

Installing and removing system components 19

 Figure 11. Removing the system cover

Installing the system cover

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Power off the system, including all attached peripherals.
3. Disconnect the system from the electrical outlet, and disconnect the peripherals.
4. If applicable, remove the system from the rack.
NOTE: For more information, see the Rail Installation Guide at www.dell.com/poweredgemanuals.
5. Ensure that all internal cables are routed correctly and connected, and no tools or extra parts are left inside the system.

Steps
1. Align the tabs on the system cover with the guide slots on the system.
2. Close the system cover release-latch.
3. Using a 1/4 inch flat head or Phillips #2 screwdriver, turn the lock on the release-latch clockwise to the lock position.

20 Installing and removing system components

 Figure 12. Installing the system cover

Next steps
1. Follow the procedure listed in the After working inside your system.

Installing and removing system components 21

Air shroud
Removing the air shroud
Prerequisites
CAUTION: Never operate your system with the air shroud removed. The system may get overheated, resulting in
shutdown of the system and loss of data.
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.

Steps
Holding the blue touch points, lift the air shroud out of the system.

Figure 13. Removing the air shroud

Next steps
1. Replace the air shroud.

Installing the air shroud

Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.

NOTE: Route the cable properly to prevent the cable from being pinched or crimped.

Steps
1. Align the tab on the air shroud with the slot on the system.
2. Lower the air shroud into the system until it is firmly seated.

22 Installing and removing system components

 Figure 14. Installing the air shroud

Next steps
1. Follow the procedure listed in the After working inside your system.

Cooling fans
Removing the cooling fan blank
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in the Before working inside your system.

Steps
1. Press the release tabs and push the fan blank out to disengage it from the fan cage.
2. Lift the fan blank out of the fan cage.

Figure 15. Removing the fan blank

Next steps
1. If applicable, replace the cooling fan blank or install the cooling fan.

Installing and removing system components 23

Installing the cooling fan blank
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in the Before working inside your system.

Steps
1. Lower the fan blank into the fan cage.
2. Insert the lower tabs on the fan blank into the lower wall on the fan cage.
3. Press the fan blank until the release tabs lock into place.

Figure 16. Installing the fan blank

Next steps
1. Follow the procedure listed in the After working inside your system.

Removing a cooling fan

Prerequisites
WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric
shock. Exercise utmost care while removing or installing fans.
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.

Steps
1. Press the release tabs on the fan cable connector and disconnect it from the connector on the system board.
2. Lift the fan out of the fan cage.

24 Installing and removing system components

 Figure 17. Removing a cooling fan

Next steps
1. Replace the cooling fan blank or install the cooling fan.

Installing a cooling fan

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in Before working inside your system..
3. Remove the air shroud.
4. If installed, remove the fan blank.

Steps
1. Lower the fan into the fan cage.
2. Press the release tabs on the fan cable connector and connect the cable connector to the connector on the system board.
NOTE: Route the cable properly when installing, to prevent the cable from being pinched or crimped.

Figure 18. Installing a fan

Next steps
1. Follow the procedure listed in the After working inside your system.

Installing and removing system components 25

Drives
Removing a drive blank
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Remove the front bezel.
CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots.

CAUTION: Mixing drive blanks from previous generations of PowerEdge servers is not supported.

Steps
Press the release button, and slide the drive blank out of the drive slot.

Figure 19. Removing a drive blank

Next steps
1. If applicable, replace the blank or install a drive.

Installing a drive blank

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Remove the front bezel.
CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots.

CAUTION: Mixing drive blanks from previous generations of PowerEdge servers is not supported.

Steps
Insert the drive blank into the drive slot, and push the blank until the release button clicks into place.

26 Installing and removing system components

Figure 20. Installing a drive blank

Next steps
1. Replace the front bezel.

Removing a hot-swappable drive

Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Using the management software, prepare the drive for removal.
If the drive is online, the green activity or fault indicator flashes while the drive is power off. When the drive indicators are
off, the drive is ready for removal. For more information, see the documentation for the storage controller.
CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation
for the storage controller card to ensure that the host adapter is configured correctly to support drive
removal and insertion.

CAUTION: To prevent data loss, ensure that your operating system supports drive installation. See the
documentation supplied with your operating system.
3. Remove the front bezel.

Steps
1. Press the release button to open the drive release handle.
2. Holding the handle, slide the drive out of the drive slot.

Installing and removing system components 27

 Figure 21. Removing a hot-swappable drive

Next steps
1. Replace the drive or install a drive blank.

Installing the hot-swappable drive

Prerequisites
CAUTION: Before removing or installing a drive while the system is running, see the documentation for the
storage controller card to ensure that the host adapter is configured correctly to support drive removal and
insertion.

CAUTION: Combining SAS and SATA drives in the same RAID volume is not supported.

CAUTION: Raid mode does not support entry drives.

CAUTION: When installing a drive, ensure that the adjacent drives are fully installed. Inserting a drive carrier
and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's
shield spring and make it unusable.

CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the
documentation supplied with your operating system.

CAUTION: When a replacement hot swappable drive is installed and the system is powered on, the drive
automatically begins to rebuild. Ensure that the replacement drive is blank or contains data that you wish to
overwrite. Any data on the replacement drive is immediately lost after the drive is installed.

NOTE: Ensure that the drive release handle of the drive carrier is in the open position before inserting the carrier into the
slot.
1. Follow the safety guidelines listed in Safety instructions.
2. Remove the front bezel.
3. Remove the drive blank.

28 Installing and removing system components

Steps
1. Press the release button on the front of the drive carrier to open the release handle.
2. Slide the drive into the drive slot.
3. Close the drive release handle to lock the drive in place.

Figure 22. Installing the hot-swappable drive

Next steps
1. Replace the front bezel.

Removing the drive from the drive carrier

Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. If installed, remove the front bezel.
3. Remove the drive.

Steps
1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier.
NOTE: If the hard drive or SSD carrier has Torx screw, use Torx 6 (for 2.5-inch drive) or Torx 8 (for 3.5-inch drive)
screw driver to remove the drive.

2. Lift the drive out of the drive carrier.

Installing and removing system components 29

 Figure 23. Removing the drive from the drive carrier

Installing the drive into the drive carrier

Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. If installed, remove the front bezel.
3. Remove the drive blank.

Steps
1. Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier.
2. Align the screw holes on the drive with the screws holes on the drive carrier.
3. Using a Phillips #1 screwdriver, replace the screws to secure the drive to the drive carrier.
NOTE: If the hard drive or SSD carrier has Torx screw, use Torx 6 (for 2.5-inch drive) or Torx 8 (for 3.5-inch drive)
screw driver to install the drive.

NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 inch-pounds.

NOTE: Use the screws shipped with the drive carrier to secure the drive to the drive carrier.

30 Installing and removing system components

 Figure 24. Installing a drive into the drive carrier

Next steps
1. Install the drive carrier.
2. If removed, install the front bezel.

Removing a 2.5-inch drive from a 3.5-inch drive adapter

Steps
1. Using a Phillips #1 screwdriver, remove the screws from the side of the 3.5-inch drive adapter.
NOTE: If the 2.5-inch drive has Torx screw, use Torx 6 screwdriver to remove the drive from a 3.5-inch drive adapter.

2. Remove the drive from the 3.5-inch drive adapter.

Installing and removing system components 31

 Figure 25. Removing a 2.5-inch drive from a 3.5-inch drive adapter

Next steps
1. Install a 2.5-inch drive into the 3.5-inch drive adapter.

Installing a 2.5-inch drive into a 3.5-inch drive adapter

Steps
1. Align the screw holes on the 2.5-inch drive with the screw holes on the 3.5-inch drive adapter.
2. Using a Phillips #1 screwdriver, install the screws to secure the drive to the 3.5-inch drive adapter.
NOTE: If the 2.5-inch drive has Torx screw, use Torx 6 screwdriver to install the drive to a 3.5-inch drive adapter.

32 Installing and removing system components

 Figure 26. Installing a 2.5-inch drive into a 3.5-inch drive adapter

Next steps
1. Follow the procedure listed in the After working inside your system.

Removing a 3.5-inch drive adapter from a 3.5-inch drive carrier

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Remove the 3.5-inch drive carrier.

Steps
1. Remove the screws from the rails on the drive carrier.
NOTE: If the 3.5-inch drive has Torx screw, use Torx 6 screwdriver to remove the drive from a 3.5-inch drive adapter.

2. Lift the 3.5 inch drive adapter out of the drive carrier.

Installing and removing system components 33

 Figure 27. Removing a 3.5-inch drive adapter from a 3.5-inch drive carrier

Next steps
Replace a 3.5-inch adapter into a 3.5-inch drive carrier.

Installing a 3.5-inch adapter into a 3.5-inch drive carrier

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.

Steps
1. Insert the 3.5 inch drive adapter into the drive carrier with the connector end of the drive toward the back of the drive
carrier.
2. Align the screw holes on the drive with the holes on the drive carrier.
3. Install the screws to secure the drive to the drive carrier.
NOTE: If the 3.5-inch drive has Torx screw, use Torx 6 screwdriver to install the drive to a 3.5-inch drive adapter.

34 Installing and removing system components

 Figure 28. Installing a 3.5-inch drive adapter into the 3.5-inch drive carrier

Next steps
1. Replace a 3.5-inch drive carrier.
2. Follow the procedure listed in After working inside your system.

Removing a cabled drive

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
CAUTION: Mixing drives from previous generations of PowerEdge servers is not supported.

Steps
1. Disconnect the power and data cable connector that is connected to the drive.
2. Press the release button, and slide the drive out of the drive slot.

Installing and removing system components 35

 Figure 29. Removing a cabled drive

Next steps
1. Install the drive into the drive carrier.

Installing a cabled drive

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
CAUTION: Mixing drive carriers from other generations of PowerEdge servers is not supported.

NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 inch-pounds.

Steps
1. Insert the drive into the drive slot until the release button clicks into place.
2. Connect the power and data cable connector to the drive.

36 Installing and removing system components

 Figure 30. Installing a cabled drive

Next steps
1. Follow the procedure listed in the After working inside your system.

Removing the cabled drive from the drive carrier

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the front bezel.
4. Remove the drive.
CAUTION: Mixing drive carriers from previous generations of PowerEdge servers is not supported.

CAUTION: To maintain proper system cooling, all empty drive slots must have drive carrier blanks installed.

Steps
1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier.
2. Lift the drive out of the drive carrier.

Installing and removing system components 37

 Figure 31. Removing the cabled drive from the drive carrier

Next steps
1. Install the drive into the drive carrier.

Installing a cabled drive into the drive carrier

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the front bezel.

Steps
1. Insert the drive into the drive carrier with the connector end of the drive toward the back of the drive carrier.
2. Align the screw holes on the drive with the screw holes on the drive carrier. When aligned correctly, the back of the drive is
flush with the back of the drive carrier.
3. Install the screws to secure the drive to the drive carrier.

Figure 32. Installing a cabled drive into the drive carrier

38 Installing and removing system components

Next steps
1. Enter System Setup and ensure that the controller of the drive is enabled.
2. Exit System Setup and reboot the system.
3. Install any software required for the drive operation as described in the documentation for the drive.
4. Follow the procedure listed in the After working inside your system.

Intrusion switch
Removing the intrusion switch
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Keep the plastic scribe ready.

Steps
1. Disconnect and remove the intrusion switch cable connector from the connector on the system board.
NOTE: Observe the routing of the cable as you remove it from the system. Route the cable properly when you replace it
to prevent the cable from being pinched or crimped.
2. Using a plastic scribe, slide the intrusion switch out of the intrusion switch slot.

Figure 33. Removing the intrusion switch

Next steps
1. Replace the intrusion switch.

Installing the intrusion switch

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.

Steps
1. Align and slide the intrusion switch into the slot in the system.
2. Route the intrusion switch cable through the cable routing clips.
3. Connect the intrusion switch cable connector to the connector on the system board.

Installing and removing system components 39

 Figure 34. Installing the intrusion switch

Next steps
1. Follow the procedure listed in the After working inside your system.

System memory
System memory guidelines
Your system contains 4 memory sockets organized into two channels. In each channel, the 1st socket is marked white and the
2nd socket black.

40 Installing and removing system components

Figure 35. Memory socket locations

Memory channels are organized as follows:

Table 3. Memory channels

Memory socket locations on the system board
Processor 1 Channel 0: Memory slots A1 and A3 Channel 1: Memory slots A2 and A4

Table 4. Memory population

DIMM Type DIMMs Operating Frequency (in Maximum DIMM Rank/
Populated/ Voltage MT/s) Channel
Channel
UDIMM 1 2666 Dual rank or Single rank
1.2 V
2

General memory module installation guidelines

To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory.
If your system's memory configurations fail to observe these guidelines, your system might not boot, stop responding during
memory configuration, or operate with reduced memory.
The memory bus may operate at frequency can be 2666 MT/s, 2400 MT/s, or 2133 MT/s depending on the following factors:

Installing and removing system components 41

● System profile selected (for example, Performance Optimized, or Custom [can be run at high speed or lower])
● Maximum supported DIMM speed of the processors.
● Maximum supported DIMM speed of the processors.
● Maximum supported speed of the DIMMs
NOTE: MT/s indicates DIMM speed in MegaTransfers per second.

The system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset
architectural configuration. The following are the recommended guidelines for installing memory modules:
● All DIMMs must be DDR4.
● A maximum of two different ranked DIMMs can be populated in a channel regardless of rank count.
● If memory modules with different speeds are installed, they will operate at the speed of the slowest installed memory
module(s).
● Populate memory module sockets only if a processor is installed.
○ For single-processor systems, sockets A1 to A4 are available.
○ In Optimizer Mode, the DRAM controllers operate independently in the 64-bit mode and provide optimized memory
performance.

Table 5. Memory population rules

Processor Configuration Memory population Memory population
information
Single processor Optimizer (Independent 1, 2, 3, 4 Odd amount of DIMMs per
channel) population order processor allowed.
● Populate all the sockets with white release tabs first, followed by the black release tabs.
● When mixing memory modules with different capacities, populate the sockets with memory modules with the highest
capacity first.
NOTE: For example, if you want to mix 8 GB and 16 GB memory modules, populate 16 GB memory modules in the
sockets with white release tabs and 8 GB memory modules in the sockets with black release tabs.
● Memory modules of different capacities can be mixed provided other memory population rules are followed.
NOTE: For example, 8 GB and 16 GB memory modules can be mixed.

● Mixing of more than two memory module capacities in one system is not supported.
● Unbalanced memory configurations will result in a performance loss so always populate memory channels identically with
identical DIMMs for best performance.

Removing a memory module

Prerequisites

WARNING: Allow the memory modules to cool after you power off the system.

1. Follow the safety guidelines listed in the Safety instructions.

2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.

Steps
1. Locate the appropriate memory module socket.
CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the
memory module or metallic contacts.

2. Push the ejectors outward on both ends of the memory module socket to release the memory module from the socket.
3. Lift and remove the memory module from the system.
NOTE: If you are removing the memory module permanently, install a memory module blank. The procedure to install a
memory module blank is similar to that of the memory module.

42 Installing and removing system components

 Figure 36. Removing a memory module

Next steps
1. Replace the memory module.

Installing a memory module

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.

Steps
1. Locate the appropriate memory module socket. If installed, remove the memory module or memory module blank.
NOTE: The procedure to remove a memory module blank is similar to the procedure to remove a memory module. Retain
the removed memory module blank for future use.

CAUTION: Handle each memory module only by the edges, ensuring not to touch the middle of the memory
module or metallic contacts.

CAUTION: To prevent damage to the memory module or the memory module socket during installation, do
not bend or flex the memory module. You must insert both ends of the memory module simultaneously.

2. Open the ejectors on the memory module socket outward to enable the memory module to be inserted into the socket.
3. Align the edge connector of the memory module with the alignment key of the memory module socket, and insert the
memory module in the socket.
CAUTION: Do not apply pressure at the center of the memory module; apply pressure at both ends of the
memory module evenly.

NOTE: The memory module socket has an alignment key that enables you to install the memory module in the socket in
only one orientation.

4. Press the memory module with your thumbs until the ejectors firmly click into place.

Installing and removing system components 43

 Figure 37. Installing a memory module

Next steps
1. Install the air shroud.
2. Follow the procedure listed in the After working inside your system.
3. Verify if the memory module has been installed properly, by pressing F2 and navigating to System Setup Main Menu >
System BIOS > Memory Settings . In the Memory Settings screen, the System Memory Size must reflect the updated
capacity of the installed memory. If the value is incorrect, one or more of the memory modules may not be installed properly.
Ensure that the memory module is firmly seated in the memory module socket. Run the system memory test in system
diagnostics.

Expansion cards and expansion card risers

NOTE: A System Event Log (SEL) event is logged if an expansion card riser is not supported or missing. It does not prevent
your system from turning on. However, if a F1/F2 pause occurs with an error message, see Troubleshooting expansion
cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at www.dell.com/poweredgemanuals.

Expansion card installation guidelines

To ensure proper cooling and mechanical fit, the following table provides guidelines for installing expansion cards. The expansion
cards with the highest priority must be installed first using the slot priority indicated. All the other expansion cards should be
installed in the card priority and slot priority order.

NOTE: The expansion-cards are not hot-swappable.

44 Installing and removing system components

Figure 38. Expansion card riser

Table 6. Expansion card riser specifications

PCIe slot Riser PCIe slot height PCIe slot length Slot width
Slot 1 x8 PCIe Low-profile Half-length x8
Slot 2 x16 PCIe Low-profile/Full-height Half-length x16

Table 7. Riser configuration

Card type Slot priority Maximum number of cards supported
PERC H730P+, Adapter, Plus 2 1
PERC H330+, Adapter, Plus 2 1
PWA, CTL, HBA330, PLUS, ADPT 2 1
PWA, CTL,12GB-SAS-HBA, ADPT, FH 2 1
CRD, NTWK,10G,SFP+,DP FVL, INTEL 2 1
CRD, NTWK,10G,SFP+,DP FVL, IN, LP 1 1
CRD, NTWK, 10GBT, INTEL, FH, V2 2 1
CRD, NTWK, 10GBT, INTEL, LP, V2 1 1
ASSY, CRD, CTL, BOSS2, SATA, HWR, 2 1
FH
ASSY, CRD, CTL, BOSS2, SATA, HWR, 1 1
LP
CRD, NTWK, PCIE, QP, 1G, BCOM, V2 2 1
CRD, NTWK, PCIE, QP, 1G, BCOM, LP, 1 1
V2
CRD, NTWK, PCIE, 1GB, QP, INTEL, V3 2 1
CRD, NTWK, PCIE, 1GB, QP, INT, LP, V3 1 1
CRD, NTWK, DP, BCOM, 1G 2 1
CRD, NTWK, DP, BCOM, 1G, LP 1 1
CRD, NTWK, PCIE, 1GB, DP, INTEL, V3 2 1
CRD, NTWK, PCIE, 1GB, DP, INT, LP, V3 1 1

Installing and removing system components 45

Removing the expansion card riser
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.

Steps
1. Open the blue expansion card riser retention-latch located on the system.
2. Holding the blue touch points, lift the expansion card riser out of the system.

Figure 39. Removing the expansion card riser

3. If you are not replacing the expansion card riser, install a expansion card riser filler bracket by performing the following steps:
a. Align the expansion card riser filler bracket with the slot on the system.
b. Push the expansion card riser filler bracket downward until firmly seated.
c. Close the blue expansion card retention latch by pushing the latch down until the latch snaps into place.
d. Using a Phillips #2 screwdriver, tighten the screw to secure the expansion card riser filler to the chassis.

Figure 40. Installing the expansion card riser filler

46 Installing and removing system components

Next steps
1. If applicable, replace the expansion card riser.

Installing the expansion card riser

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Install the expansion card in the expansion card riser.

Steps
1. If applicable, remove the expansion card riser filler bracket by performing the following steps:
a. Open the blue expansion card retention latch lock.
b. Using a Phillips #2 screwdriver, remove the screw securing the expansion card riser filler to the system board.
c. Slide the expansion card riser filler bracket up and out of the system.

Figure 41. Removing the expansion card riser filler

2. Holding the blue touch points on the expansion card riser, align the expansion card with the connector on the system board.
3. Lower the expansion card riser into place until the expansion card riser is fully seated with the connector on the system
board.
4. Close the blue expansion card retention latch.

Installing and removing system components 47

 Figure 42. Installing the expansion card riser

Next steps
1. Install the air shroud.
2. Follow the procedure listed in the After working inside your system.

Removing expansion card from the expansion card riser

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. If installed, remove the expansion card riser.
5. If applicable, disconnect the cables from the expansion card.

Steps
1. Turn-over the the expansion card riser, and holding the expansion card by its edges, remove the card from the riser.

48 Installing and removing system components

 Figure 43. Removing expansion card from the expansion card riser

2. Install a expansion card filler bracket if you are not going to replace the expansion card.
NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications
Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in
proper cooling and airflow inside the system.

Figure 44. Installing the expansion card filler

Next steps
1. Install the expansion card into the expansion card riser.

Installing expansion card into the expansion card riser

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. If installing a new expansion card, unpack it and prepare the card for installation.
NOTE: For instructions, see the documentation accompanying the card.

Installing and removing system components 49

4. Remove the air shroud.
5. Remove the expansion card riser.

Steps
1. Remove the filler bracket.
NOTE: Store the filler bracket for future use. Filler brackets must be installed in empty expansion card slots to maintain
Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the
system and aid in proper cooling and airflow inside the system.

Figure 45. Removing expansion card filler

2. Holding the card by its edges, insert the expansion card to connect it to the connector on the riser.

Figure 46. Installing expansion card into the expansion card riser

Next steps
1. Replace the expansion card riser.
2. Install the air shroud.
3. Follow the procedure listed in the After working inside your system.

50 Installing and removing system components

M.2 SSD module
Removing the M.2 SSD module
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.
4. Remove the BOSS card.
NOTE: The procedure to remove the BOSS card is similar to removing an expansion card.

Steps
1. Using the Phillips #1 screwdriver, remove the screws securing the M.2 SSD module to the BOSS card.
2. Pull the M.2 SSD module to disconnect from the BOSS card connector.

Figure 47. Removing the M.2 SSD module

Next steps
Replace the M.2 SSD module.

Installing the M.2 SSD module

Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.
4. Remove the BOSS card.
NOTE: The procedure to remove the BOSS card is similar to the removing an expansion card.

Installing and removing system components 51

Steps
1. Align the M.2 SSD module at an angle with the BOSS card connector.
2. Insert the M.2 SSD module until it is firmly seated in the BOSS card connector.
3. Using the Phillips #1 screwdriver, secure the M.2 SSD module on the BOSS card with the screw.

Figure 48. Installing the M.2 SSD module

Next steps
1. Install the BOSS card.
NOTE: The procedure to install the BOSS card is similar to removing an expansion card.
2. Install the air shroud.
3. Follow the procedure listed in the After working inside your system.

System battery
Replacing the system battery
Prerequisites
NOTE: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same
or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
See the safety instructions that came with your system for more information.
1. Follow the safety guidelines listed in the Safety instructions..
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.

Steps
1. To remove the battery:
a. Push the battery holder clip.

52 Installing and removing system components

 NOTE: Ensure that you do not push the battery holder clip more than 3.2 millimeters, It may damage the battery
holder.

b. Push the battery toward the positive side of the battery until the battery disengages from the connector.
c. Lift the battery away from the system.

Figure 49. Removing system battery

2. To install a new system battery:

a. Push the battery lock slightly away.
NOTE: Ensure that you do not push the battery clip more than 3.2 millimeters or you might risk damaging the part.

b. Hold the battery with the + sign facing the positive side of the battery connector.
c. Insert the battery down into the connector until the battery snaps into place.

Installing and removing system components 53

 Figure 50. Installing system battery

Next steps
1. Install the expansion card riser.
2. Install the air shroud.
3. Follow the procedure listed in the After working inside your system.
4. Confirm that the battery is operating properly, by performing the following steps:
a. Enter the System Setup, while booting, by pressing F2.
b. Enter the correct time and date in the System Setup Time and Date fields.
c. Exit the System Setup.
d. To test the newly installed battery, remove the system from the enclosure for at least an hour.
e. Reinstall the system into the enclosure after an hour.
f. Enter the System Setup and if the time and date are still incorrect, see Getting help section.

Optional internal USB memory key

NOTE: To locate the internal USB port on the system board, see the System board jumpers and connectors section.

Replacing the optional internal USB memory key

Prerequisites
CAUTION: To avoid interference with other components in the server, the maximum permissible dimensions of
the USB memory key: 15.9 mm width x 57.15 mm length x 7.9 mm height.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the expansion card riser.

Steps
1. Locate the USB port or USB memory key on the system board.

54 Installing and removing system components

 To locate the USB port, see the System board jumpers and connectors section.
2. If installed, remove the USB memory key from the USB port.
3. Insert the replacement USB memory key into the USB port.

Next steps
1. Replace the expansion card riser.
2. Follow the procedure that is listed in After working inside your system.
3. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key.

Optional optical drive

Removing the optional optical drive
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the front bezel.
4. Remove the air shroud.
5. Disconnect the cables from the connectors on the optical drive.
NOTE: Ensure that you note the routing of the power and data cable on the side of the system as you remove them
from the system board and drive.

Steps
1. Press the release tab to release the optical drive from the system.
2. Slide the optical drive out of the system until it is free of the optical drive slot.
3. If you are not installing a new optical drive, install the optical drive blank.
NOTE: The procedure to install an optical blank is similar to the optical drive.

Figure 51. Removing the optional optical drive

Next steps
1. If applicable, replace the optical drive.

Installing and removing system components 55

Installing the optional optical drive
Prerequisites
The procedure for installing an optical drive and optical drive blank.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the front bezel.
4. Remove the air shroud.
5. If installed, remove the optical drive blank.
NOTE: The procedure to remove the optical drive blank and the optical drive is similar.

Steps
1. Align and slide the optical drive into the slot until the release tab snaps into place.
2. Connect the power and data cables to the connectors on the optical drive.
NOTE: Route the cables properly to prevent them from being pinched or crimped.

Figure 52. Installing the optional optical drive

Next steps
1. Install the front bezel.
2. Follow the procedure listed in the After working inside your system.

Processor and heat sink

Removing the heat sink
Prerequisites
WARNING: The heat sink may be hot to touch for some time after the system is powered down. Allow the heat
sink to cool before removing it.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Remove the expansion card riser.

Steps
1. Using a Philips #2 screwdriver, loosen the screws on the heat sink in the order mentioned below:

56 Installing and removing system components

 a. Loosen the first screw three turns.
b. Loosen the screw diagonally opposite to the screw you loosened first.
c. Return to the first screw and loosen it completely.
d. Repeat the procedure for the remaining two screws.
2. Lift the heat sink away from the system.

Figure 53. Removing the heat sink

Next steps
1. If you are removing a faulty heat sink, replace the heat sink, if not, remove the processor.

Removing the processor

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Remove the heat sink module.

Steps
1. Release the socket lever by pushing the lever down and out from under the tab on the processor shield.
2. Lift the lever until the processor shield is fully open.
CAUTION: Do not touch the processor socket pins, they are fragile and can be permanently damaged. Be
careful not to bend the pins in the processor socket when removing the processor out of the socket.

3. Lift the processor out of the socket.

Installing and removing system components 57

 Figure 54. Removing the processor

Next steps
1. Install the processor.
2. Install the heat sink.

Installing the processor

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Remove the heat sink.

Steps
1. Align the pin-1 indicator of the processor with the triangle on the system board and place the processor on the socket.
CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages
into the socket.

2. Close the processor shield by sliding it under the retention screw on the system board.
3. Lower the lever and push it under the tab to lock it.

Figure 55. Installing the processor

Next steps
1. Install the heat sink.
NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper
thermal conditions.

58 Installing and removing system components

2. Follow the procedure listed in the After working inside your system.

Installing the heat sink

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Install the processor.

Steps
1. If you are using an existing heat sink, remove the thermal grease from the heat sink using a clean lint free cloth.
2. Using the thermal grease syringe included with your processor kit apply the grease in a thin spiral on the top of the
processor.
NOTE: Applying too much thermal grease can result in excess grease coming in contact with and contaminating the
processor socket.

NOTE: The thermal grease syringe is intended for one-time use only. Dispose of the syringe after you use it.

3. Align the screws on the heat sink with the standoffs on the system board.
4. Using a Philips #2 screwdriver tighten the screws in the following order to secure the heat sink to the system board.
a. Partially tighten the first screw (approximately 3 turns).
b. Tighten the screw that is diagonally opposite to it.
c. Return to the first screw and tighten it completely.
5. Repeat the procedure for the remaining two screws.

Figure 56. Installing the heat sink

Next steps
1. Install the air shroud.
2. Follow the procedure listed in the After working inside your system.

Optional IDSDM or vFlash module

The IDSDM or vFlash module combines the IDSDM and/or vFlash features into a single module.
NOTE: The write-protect switch is on the IDSDM or vFlash module.

Installing and removing system components 59

Removing the optional IDSDM or vFlash card
Prerequisites
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
3. Remove the air shroud.
4. If you are replacing the IDSDM/vFlash card, remove the MicroSD cards.
NOTE: Temporarily label each SD card with its corresponding slot number before removal. Reinstall the SD cards into
the corresponding slots.

Steps
Holding the pull tab, lift the IDSDM/vFlash card out of the system.

Next steps

NOTE: If you are replacing the IDSDM or vFlash module, remove the MicroSD cards.

1. Replace the IDSDM/vFlash module.

Installing optional IDSDM or vFlash card

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.

Steps
1. Locate the IDSDM/vFlash connector on the system board. To locate IDSDM/vFlash connector, see System board jumpers
and connectors section.
2. Align the IDSDM/vFlash card with the connector on the system board.
3. Push the IDSDM/vFlash card until it is firmly seated on the system board.

Figure 57. Installing the optional IDSDM or vFlash card

60 Installing and removing system components

Next steps
1. Install the MicroSD cards.
NOTE: Reinstall the MicroSD cards into the same slots that are based on the labels you had marked on the cards during
removal.
2. Install the air shroud.
3. Follow the procedure that is listed in After working inside your system.

Removing the MicroSD card

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Remove the IDSDM or vFlash module.

Steps
1. Locate the MicroSD card slot on the vFlash/IDSDM module, and press the card to partially release it from the slot. To locate
IDSDM/vFlash module, see the System board jumpers and connectors section.
2. Hold the MicroSD card and remove it from the slot.
NOTE: Temporarily label each MicroSD card with its corresponding slot number after removal.

Figure 58. Removing the MicroSD card

Next steps
1. Replace the MicroSD cards.

Installing and removing system components 61

Installing the MicroSD card
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Remove the IDSDM or vFlash module.
NOTE: To use a MicroSD card with your system, ensure that the Internal SD Card Port is enabled in System Setup.

NOTE: If reinstalling, ensure that you install the MicroSD cards into the same slots based on the labels you had marked on
the cards during removal.

Steps
1. Locate the MicroSD card connector on the IDSDM/vFlash module. Orient the MicroSD card appropriately and insert the
contact-pin end of the card into the slot. To locate IDSDM/vFlash, see the System board jumpers and connectors section.
NOTE: The slot is keyed to ensure correct insertion of the card.

2. Press the card into the card slot to lock it into place.

Figure 59. Installing the MicroSD card

Next steps
1. Install the IDSDM or vFlash module.
2. Follow the procedure listed in the After working inside your system.

62 Installing and removing system components

Drive backplane
Drive backplane
The PowerEdge R240 system supports 3.5-inch (x4) SAS/SATA backplane.

Figure 60. 3.5-inch (x4) SAS/SATA backplane

1. Release tab (2) 2. Backplane SAS A0 connector (BP_SAS_A)
3. Backplane Power A connector (BP_PWR_A) 4. Backplane signal connector (BP_SIG)

Removing the drive backplane

Prerequisites
CAUTION: You must note the number of each drive and temporarily label them before removal so that you can
replace them in the same drive slots.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the drives.
CAUTION: To prevent damage to the drives and backplane, you must remove the drives from the system
before removing the backplane.
4. Disconnect the following cables from the backplane:
a. Backplane signal cable
b. Backplane power cable
c. PERC cable

Steps
1. Press the blue release tabs to disengage the backplane from the hooks on the system.
2. Lift the backplane out of the system.
NOTE: To avoid damaging the backplane, ensure that you move the control panel cables from the cable routing clips
before removing the backplane.

Installing and removing system components 63

 Figure 61. Removing the drive backplane

Next steps
1. Replace the backplane.

Installing the drive backplane

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the drives.
NOTE: To avoid damaging the backplane, ensure to move the control panel cables from the cable routing clips before
removing the backplane.

NOTE: Route the cable properly when you replace it to prevent the cable from being pinched or crimped.

Steps
1. Align the slots on the backplane with the hooks on the system.
2. Lower the backplane until the blue release tabs click into place.

Figure 62. Installing the backplane

64 Installing and removing system components

Next steps
1. Connect the following cables to the backplane:
a. Backplane signal cable
b. Backplane power cable
c. PERC cable
2. Replace the drives.
3. Follow the procedure listed in the After working inside your system.

Cable routing

Figure 63. Cable routing - 4 x 3.5-inch drive backplane with PERC

Figure 64. Cable routing - 4 x 3.5-inch drive backplane with SATA

Installing and removing system components 65

Figure 65. Cable routing - 4 x 3.5-inch cabled drive with PERC

Figure 66. Cable routing - 4 x 3.5-inch cabled drive with SATA

66 Installing and removing system components

Figure 67. Cable routing - 2 x 3.5-inch cabled drive with PERC

Figure 68. Cable routing - 2 x 3.5-inch cabled drive with SATA

Power supply unit

NOTE: For more information, see the Dell EMC PowerEdge R240 Technical Specifications.

Removing a cabled power supply unit

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Disconnect the system from the electrical outlet.
5. Disconnect all the cables connected from the PSU to the system board and the backplane.

Installing and removing system components 67

6. If applicable, remove the expansion card riser.

Steps
1. Using a Phillips #2 screwdriver, remove the screw securing the PSU to the system.
2. Slide the PSU out of the PSU bay in the chassis.

Figure 69. Removing a cabled power supply unit

Next steps
1. Replace cabled AC power supply.

Installing a cabled power supply unit

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
4. Remove the expansion card riser.

Steps
1. Slide the new PSU into the PSU bay in the chassis until the PSU is fully seated.
2. Using a Phillips #2 screwdriver, replace the screw to secure the PSU to the system.

68 Installing and removing system components

 Figure 70. Installing a cabled power supply unit

Next steps
1. Connect the PSU cables to the connectors on the system board and the backplane.
2. If applicable, install the expansion card riser.
3. Install the air shroud.
4. Follow the procedure listed in the After working inside your system.

System board
Removing the system board
Prerequisites
CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted
to create a recovery key during program or system setup. Be sure to create and safely store this recovery key.
If you replace this system board, you must supply the recovery key when you restart your system or program
before you can access the encrypted data on your drives.

CAUTION: Do not attempt to remove the TPM plug-in module from the system board. After the TPM plug-in
module is installed, it is cryptographically bound to that specific system board. Any attempt to remove an
installed TPM plug-in module breaks the cryptographic binding, and it cannot be reinstalled or installed on
another system board.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the following:
a. Air shroud
b. Memory modules
c. Expansion card riser
d. Processor and heat sink
CAUTION: To prevent damage to the processor socket when replacing a faulty system board, ensure that
you cover the processor socket with the processor dust cover.
e. Internal USB key, if installed
f. Internal Dual SD module, if installed
4. Disconnect all the cables that are connected to the system board.

Installing and removing system components 69

 CAUTION: Take care not to damage the system identification button while removing the system board from
the system.

CAUTION: Do not lift the system board by holding a memory module, processor, or other components.

Steps
1. Using a Phillips #2 screwdriver, remove the screws securing the system board to the chassis.

Figure 71. Screws securing the system board

2. Holding the system board holder, slightly lift the system board, and slide the system board to the front of the system.
3. Using the system board holder, lift the system board out of the system.

70 Installing and removing system components

 Figure 72. Removing the system board

Next steps
1. Install the system board.

Installing the system board

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. If you are replacing the system board, remove all the components listed in the Removing the system board section.

Steps
1. Holding the system board holder, lower the system board into the system.
CAUTION: Do not lift the system board by holding a memory module, processor, or other components.

CAUTION: Take care not to damage the system identification button while placing the system board into the
system.

2. Incline the system board at an angle and align the connectors on the system board with the slots on the rear of the chassis.
3. Slide the system board toward the rear of the chassis until the connectors are firmly seated in the slots.

Installing and removing system components 71

 Figure 73. Installing the system board

4. Using a Phillips #2 screwdriver, tighten the screws that secure the system board to the chassis.

Next steps
1. Replace the following:
a. Trusted Platform Module (TPM)
NOTE: The TPM must be replaced only while installing a new system board.

NOTE: The TPM plug-in module is attached to the system board and cannot be removed. A replacement TPM
plug-in module is provided for all system board replacements, where a TPM plug-in module was installed.
b. Internal Dual SD module
c. Processor and heat sink
d. Internal USB key, if installed.
e. Expansion card riser
f. Memory module
g. Air shroud
2. Replace the iDRAC MAC address label on the Information tag located on the front of the system with the new iDRAC MAC
address label that is supplied with the replacement system board.
3. Reconnect all the cables to the system board.
NOTE: Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing
bracket.
4. Power on the system.
5. Follow the procedure listed in After working inside your system..
6. Ensure that you:
a. Use the Easy Restore feature to restore the service tag. For more information, see the Restoring the system using easy
restore section.
b. If the Service Tag is not backed up in the backup flash device, enter the service tag manually. For more information, see
the Manually update the Service Tag section.
c. Update the BIOS and iDRAC versions.
d. Re-enable the Trusted Platform Module (TPM). For more information, see the Re-enabling the TPM for BitLocker users
section.
7. Import the new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller
User’s Guide, at www.dell.com/idracmanuals.

72 Installing and removing system components

Restoring the system using Easy Restore
The easy restore feature enables you to restore your service tag, license, UEFI configuration, and the system configuration data
after replacing the system board. All data is backed up in a backup flash device automatically. If BIOS detects a new system
board, and the service tag in the backup flash device, BIOS prompts the user to restore the backup information.

About this task

Below is a list of options available:
● Restore the service tag, license, and diagnostics information, press Y
● Navigate to the Lifecycle Controller based restore options, press N.
● Restore data from a previously created Hardware Server Profile, press F10
NOTE: When the restore process is complete, BIOS prompts to restore the system configuration data.
● To restore the system configuration data, press Y
● To use the default configuration settings, press N
NOTE: After the restore process is complete, system reboots.

Manually update the Service Tag

After replacing a system board, if Easy Restore fails, follow this process to manually enter the Service Tag, using System
Setup.

About this task

If you know the system service tag, use the System Setup menu to enter the service tag.

Steps
1. Power on the system.
2. To enter the System Setup, press F2.
3. Click Service Tag Settings.
4. Enter the service tag.
NOTE: You can enter the service tag only when the Service Tag field is empty. Ensure that you enter the correct
service tag. Once the service tag is entered, it cannot be updated or changed.

5. Click OK.

Trusted Platform Module

Upgrading the Trusted Platform Module
Prerequisites
NOTE:
● Ensure that your operating system supports the version of the TPM module being installed.
● Ensure that you download and install the latest BIOS firmware on your system.
● Ensure that the BIOS is configured to enable UEFI boot mode.

About this task

CAUTION: Once the TPM plug-in module is installed, it is cryptographically bound to that specific system board.
Any attempt to remove an installed TPM plug-in module breaks the cryptographic binding, the removed TPM
cannot be reinstalled or installed on another system board.

Installing and removing system components 73

Removing the TPM
Steps
1. Locate the TPM connector on the system board.
2. Press to hold the module down and remove the screw using the security Torx 8-bit shipped with the TPM module.
3. Slide the TPM module out from its connector.
4. Push the plastic rivet away from the TPM connector and rotate it 90° counterclockwise to release it from the system board.
5. Pull the plastic rivet out of its slot on the system board.

Installing the TPM

Steps
1. To install the TPM, align the edge connectors on the TPM with the slot on the TPM connector.
2. Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board.
3. Press the plastic rivet until the rivet snaps into place.
4. Replace the screw that secures the TPM to the system board.

Figure 74. Installing the TPM

Next steps
1. Replace the system board.
2. Follow the procedure listed in After working inside your system.
3. To verify if the memory module has been installed properly, press F2 and navigate to System Setup Main Menu > System
BIOS > Memory Settings. In the Memory Settings screen, the System Memory Size must reflect the updated capacity of
the installed memory.
4. If the value is incorrect, one or more of the memory modules may not be installed properly. Ensure that the memory module
is firmly seated in the memory module socket.
5. Run the system memory test in system diagnostics.

Initializing TPM for BitLocker users

Steps
1. Initialize the TPM.
For more information, see initializing the TPM for Intel TXT users.
2. The TPM Status changes to Enabled, Activated.

74 Installing and removing system components

Initializing the TPM 1.2 for TXT users
Steps
1. While booting your system, press F2 to enter System Setup.
2. On the System Setup Main Menu screen, click System BIOS > System Security Settings.
3. From the TPM Security option, select On with Preboot Measurements.
4. From the TPM Command option, select Activate.
5. Save the settings.
6. Restart your system.
7. Enter System Setup again.
8. On the System Setup Main Menu screen, click System BIOS > System Security Settings.
9. From the Intel TXT option, select On.

Initializing the TPM 2.0 for TXT users

Steps
1. While booting your system, press F2 to enter System Setup.
2. On the System Setup Main Menu screen, click System BIOS > System Security Settings.
3. From the TPM Security option, select On.
4. Save the settings.
5. Restart your system.
6. Enter System Setup again.
7. On the System Setup Main Menu screen, click System BIOS > System Security Settings.
8. Select the TPM Advanced Settings option.
9. From the TPM2 Algorithm Selection option, select SHA256, then go back to System Security Settings screen.
10. On the System Security Settings screen, from the Intel TXT option, select On.
11. Save the settings.
12. Restart your system.

Control panel
Removing the left control panel
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the front bezel.
4. Remove the air shroud.

Steps
1. Disconnect the control panel cable from the system board connector.
NOTE: Ensure that you note the routing of the cable as you remove it from the system board.

2. Using the appropriate screwdriver, remove the screws that secure the left control panel assembly to the system.
3. Disengage the left control panel housing clip that is located at the bottom of the control panel assembly.
4. Holding the control panel assembly, remove the control panel along with the cable away from the system.

Installing and removing system components 75

 Figure 75. Removing the left control panel

Next steps
1. Install the left control panel.

Installing the left control panel

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the front bezel.
4. Remove the air shroud.

Steps
1. Route the control panel cable through the side and the guide slots in the system.
NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
2. Align and insert the left control panel assembly in the slot on the system.
3. Connect the control panel cable to the system board connector.
4. Using the appropriate screwdriver, replace the screws that secure the left control panel assembly to the system.

76 Installing and removing system components

 Figure 76. Installing the left control panel

Next steps
1. Follow the procedure listed in the After working inside your system.

Removing the right control panel

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. If applicable, remove the front bezel.
4. Remove the air shroud.

Steps
1. Disconnect the control panel cable from the system board connector.
NOTE: Ensure that you note the routing of the cables as you remove them from the system board.

2. Using the appropriate screwdriver, remove the screws that secure the right control panel assembly to the system.
3. Holding the control panel assembly, remove the control panel from the system.

Installing and removing system components 77

 Figure 77. Removing the right control panel

Next steps
1. Install the right control panel.

Installing the right control panel

Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the front bezel.
4. Remove the air shroud.

Steps
1. Route the control panel cable through the side and the guide slots in the system.
NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
2. Align and insert the right control panel assembly in the slot on the system.
3. Connect the control panel cable to the system board connector.
4. Using the appropriate screwdriver, replace the screws that secure the right control panel to the system.

78 Installing and removing system components

 Figure 78. Installing the right control panel

Next steps
1. Follow the procedure listed in the After working inside your system.

Installing and removing system components 79

 5
Jumpers and connectors
This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches
and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and
setup passwords. You must know the connectors on the system board to install components and cables correctly.
Topics:
• System board connectors
• System board jumper settings
• Disabling forgotten password

System board connectors

Figure 79. System board connectors

80 Jumpers and connectors

Table 8. System board connectors and descriptions
Item Connector Description
1 FAN 1 Fan 1 cable connector
2 BP_SIG Backplane signal cable connector
3 NVRAM_CLR Clear NVRAM
4 PWRD_EN Reset BIOS password jumper
5 RISER_PCIE PERC PCIe x8 socket
6 INT_USB_3.0 Internal USB 3.0 connector
7 OMNIVU_LED1 System board LED indicators (7)
8 CPU Processor socket
9 P2 Power cable connector 2
10 A1, A2, A3, A4 Memory module sockets
11 SATA0-3 SATA signal cable connector
12 SATA_ODD-HDD4 SATA connector—Optical drive SATA connector
13 P1 Power cable connector 1
14 FAN4 Fan 4 cable connector
15 FAN3 Fan 3 cable connector
16 FAN2 Fan 2 cable connector
17 TPM TPM connector
18 LEFT_LED Left control panel cable connector
19 R_INTRUSION Intrusion switch cable connector
20 IDSDM/vFlash IDSDM/vFlash connector
21 CMOS Battery CMOS battery connector
22 HDD/ODD_PWR Optical drive power cable connector
23 CTRL_PNL Right control panel cable connector

System board jumper settings

For information on resetting the password jumper to disable a password, see the Disabling a forgotten password section.

Disabling forgotten password

The software security features of the system include a system password and a setup password. The password jumper enables or
disables password features and clears any password(s) currently in use.

Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.

Jumpers and connectors 81

Steps
1. Power off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2. Remove the system cover.
3. Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6.
4. Install the system cover.
The existing passwords are not disabled (erased) until the system boots with the jumper on pins 4 and 6. However, before
you assign a new system and/or setup password, you must move the jumper back to pins 2 and 4.
NOTE: If you assign a new system and/or setup password with the jumper on pins 4 and 6, the system disables the new
password(s) the next time it boots.

5. Reconnect the system to its electrical outlet and power on the system, including any attached peripherals.
6. Power off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
7. Remove the system cover.
8. Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4.
9. Install the system cover.
10. Reconnect the system to its electrical outlet and power on the system, including any attached peripherals.
11. Assign a new system and/or setup password.

82 Jumpers and connectors

 6
System diagnostics and indicator codes
The diagnostic indicators on the system front panel display system status during system startup.
Topics:
• System health and system ID indicator codes
• iDRAC Direct LED indicator codes
• NIC indicator codes
• Non-redundant cabled power supply unit indicator codes
• Drive indicator codes
• System diagnostics

System health and system ID indicator codes

The system health and system ID indicator is located on the left control panel of your system.

Figure 80. System health and system ID indicator

Table 9. System health and system ID indicator codes

System health and system ID Condition
indicator code
Solid blue Indicates that the system is turned on, system is healthy, and system ID mode is not
active. Press the system health and system ID button to switch to system ID mode.
Blinking blue Indicates that the system ID mode is active. Press the system health and system ID
button to switch to system health mode.

System diagnostics and indicator codes 83

Table 9. System health and system ID indicator codes (continued)
System health and system ID Condition
indicator code
Solid amber Indicates that the system is in fail-safe mode. If the problem persists, see the Getting
help section.
Blinking amber Indicates that the system is experiencing a fault. Check the System Event Log
for specific error messages. For information about the event and error messages
generated by the system firmware and agents that monitor system components, go
to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it
up.

iDRAC Direct LED indicator codes

The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC
subsystem.
You can configure iDRAC Direct by using a USB to micro USB (type AB) cable, which you can connect to your laptop or tablet.
The following table describes iDRAC Direct activity when the iDRAC Direct port is active:

Table 10. iDRAC Direct LED indicator codes

iDRAC Direct LED Condition
indicator code
Solid green for two Indicates that the laptop or tablet is connected.
seconds
Flashing green (on for Indicates that the laptop or tablet connected is recognized.
two seconds and off for
two seconds)
Powers off Indicates that the laptop or tablet is unplugged.

NIC indicator codes

Each NIC on the back of the system has indicators that provide information about the activity and link status. The activity LED
indicator indicates if data is flowing through the NIC, and the link LED indicator indicates the speed of the connected network.

Figure 81. NIC indicator codes

1. Link LED indicator
2. Activity LED indicator

Table 11. NIC indicator codes

Status Condition
Link and activity indicators are off. The NIC is not connected to the network.
Link indicator is green, and activity indicator is blinking The NIC is connected to a valid network at its maximum port speed,
green. and data is being sent or received.
Link indicator is amber, and activity indicator is blinking The NIC is connected to a valid network at less than its maximum
green. port speed, and data is being sent or received.

84 System diagnostics and indicator codes

Table 11. NIC indicator codes (continued)
Status Condition
Link indicator is green, and activity indicator is off. The NIC is connected to a valid network at its maximum port speed,
and data is not being sent or received.
Link indicator is amber, and activity indicator is off. The NIC is connected to a valid network at less than its maximum
port speed, and data is not being sent or received.
Link indicator is blinking green, and activity is off. NIC identify is enabled through the NIC configuration utility.

Non-redundant cabled power supply unit indicator

codes
Press the self-diagnostic button to perform a quick health check on the non-redundant cabled power supply unit (PSU) of the
system.

Figure 82. Non-redundant cabled AC PSU status indicator and self-diagnostic button
1. Self-diagnostic button
2. AC PSU status indicator

Table 12. Non-redundant AC PSU status indicator

Power Indicator Pattern Condition
Not lit Power is not connected or PSU is faulty.
Green A valid power source is connected to the PSU and the PSU is operational.

System diagnostics and indicator codes 85

Drive indicator codes
The LEDs on the drive carrier indicates the state of each drive. Each drive carrier in your system has two LEDs: an activity LED
(green) and a status LED (bicolor, green/amber). The activity LED flashes whenever the drive is accessed.

Figure 83. Drive indicators

1. Drive activity LED indicator
2. Drive status LED indicator
3. Drive capacity label
NOTE: If the drive is in the Advanced Host Controller Interface (AHCI) mode, the status LED indicator does not turn on.

Table 13. Drive indicator codes

Drive status indicator code Condition
Flashes green twice per second Identifying drive or preparing for removal.
Off Drive ready for removal.
NOTE: The drive status indicator remains off until all drives are
initialized after the system is turned on. Drives are not ready
for removal during this time.

Flashes green, amber, and then turns off Predicted drive failure.
Flashes amber four times per second Drive failed.
Flashes green slowly Drive rebuilding.
Solid green Drive online.
Flashes green for three seconds, amber for three Rebuild stopped.
seconds, and then turns off after six seconds

System diagnostics
If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The
purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If
you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the
problem.

Dell Embedded System Diagnostics

NOTE: The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA)
diagnostics.
The Embedded System Diagnostics provides a set of options for particular device groups or devices allowing you to:
● Run tests automatically or in an interactive mode
● Repeat tests
● Display or save test results
● Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

86 System diagnostics and indicator codes

● View status messages that inform you if tests are completed successfully
● View error messages that inform you of problems encountered during testing

Running the Embedded System Diagnostics from Boot Manager

Run the Embedded System Diagnostics (ePSA) if your system does not boot.

Steps
1. When the system is booting, press F11.
2. Use the up arrow and down arrow keys to select System Utilities > Launch Diagnostics.
3. Alternatively, when the system is booting, press F10, select Hardware Diagnostics > Run Hardware Diagnostics.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics
starts executing the tests on all the detected devices.

Running the Embedded System Diagnostics from the Dell Lifecycle

Controller
Steps
1. As the system boots, press F10.
2. Select Hardware Diagnostics → Run Hardware Diagnostics.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics
starts executing the tests on all the detected devices.

System diagnostic controls

Menu Description
Configuration Displays the configuration and status information of all detected devices.
Results Displays the results of all tests that are run.
System health Provides the current overview of the system performance.
Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one
event description is recorded.

System diagnostics and indicator codes 87

 7
Getting help
Topics:
• Contacting Dell
• Recycling or End-of-Life service information
• Accessing system information by using QRL
• Receiving automated support with SupportAssist

Contacting Dell
Dell provides several online and telephone based support and service options. If you do not have an active internet connection,
you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by
country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or
customer service issues:

Steps
1. Go to www.dell.com/support/home
2. Select your country from the drop-down menu on the lower right corner of the page.
3. For customized support:
a. Enter your system Service Tag in the Enter your Service Tag field.
b. Click Submit.
The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.
5. For contact details of Dell Global Technical Support:
a. Click Contact Technical Support
b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support
team.

Recycling or End-of-Life service information

Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components,
visit www.dell.com/recyclingworldwide and select the relevant country.

Accessing system information by using QRL

You can use the Quick Resource Locator (QRL) located on the information tag in the front of the system, to access the
information about the PowerEdge system.

Prerequisites
Ensure that your smartphone or tablet has the QR code scanner installed.
The QRL includes the following information about your system:
● How-to videos

88 Getting help
● Reference materials, including the Installtion and Service Manual, and mechanical overview
● Your system service tag to quickly access your specific hardware configuration and warranty information
● A direct link to Dell to contact technical assistance and sales teams

Steps
1. Go to www.dell.com/qrl and navigate to your specific product or
2. Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code on your system or in the Quick
Resource Locator section.

Quick Resource Locator for Dell EMC PowerEdge R240 system

Figure 84. Quick Resource Locator for Dell EMC PowerEdge R240 system

Receiving automated support with SupportAssist

Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server,
storage, and networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive
the following benefits:
● Automated issue detection — SupportAssist monitors your Dell EMC devices and automatically detects hardware issues,
both proactively and predictively.
● Automated case creation — When an issue is detected, SupportAssist automatically opens a support case with Dell EMC
Technical Support.
● Automated diagnostic collection — SupportAssist automatically collects system state information from your devices and
uploads it securely to Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue.
● Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the
issue.
The available benefits vary depending on the Dell EMC Service entitlement purchased for your device. For more information
about SupportAssist, go to www.dell.com/supportassist.

Getting help 89
 8
Documentation resources
This section provides information about the documentation resources for your system.
To view the document that is listed in the documentation resources table:
● From the Dell EMC support site:
1. Click the documentation link that is provided in the Location column in the table.
2. Click the required product or product version.
NOTE: To locate the product name and model, see the front of your system.
3. On the Product Support page, click Manuals & documents.
● Using search engines:
○ Type the name and version of the document in the search box.

Table 14. Documentation resources

Task Document Location
Setting up your system For more information about installing and https://www.dell.com/poweredgemanuals
securing the system into a rack, see the
Rail Installation Guide included with your rack
solution.
For information about setting up your system,
see the Getting Started Guide document that is
shipped with your system.

Configuring your For information about the iDRAC features, https://www.dell.com/poweredgemanuals

system configuring and logging in to iDRAC, and
managing your system remotely, see the
Integrated Dell Remote Access Controller User's
Guide.
For information about understanding
Remote Access Controller Admin (RACADM)
subcommands and supported RACADM
interfaces, see the RACADM CLI Guide for
iDRAC.
For information about Redfish and its protocol,
supported schema, and Redfish Eventing
implemented in iDRAC, see the Redfish API
Guide.
For information about iDRAC property database
group and object descriptions, see the Attribute
Registry Guide.
For information about Intel QuickAssist
Technology, see the Integrated Dell Remote
Access Controller User's Guide.

For information about earlier versions of the https://www.dell.com/idracmanuals

iDRAC documents.
To identify the version of iDRAC available on your
system, on the iDRAC web interface, click ? >
About.

For information about installing the operating https://www.dell.com/operatingsystemmanuals

system, see the operating system documentation.

90 Documentation resources
Table 14. Documentation resources (continued)
Task Document Location
For information about updating drivers and www.dell.com/support/drivers
firmware, see the Methods to download firmware
and drivers section in this document.
Managing your system For information about system management https://www.dell.com/poweredgemanuals
software offered by Dell, see the Dell
OpenManage Systems Management Overview
Guide.
For information about setting up, using, and www.dell.com/openmanagemanuals >
troubleshooting OpenManage, see the Dell OpenManage Server Administrator
OpenManage Server Administrator User’s Guide.
For information about installing, using, and https://www.dell.com/openmanagemanuals
troubleshooting Dell OpenManage Enterprise, see
the Dell OpenManage Enterprise User’s Guide.
For information about installing and using Dell https://www.dell.com/serviceabilitytools
SupportAssist, see the Dell EMC SupportAssist
Enterprise User’s Guide.
For information about partner programs https://www.dell.com/openmanagemanuals
enterprise systems management, see the
OpenManage Connections Enterprise Systems
Management documents.
Working with the For information about understanding the features www.dell.com/storagecontrollermanuals
Dell PowerEdge RAID of the Dell PowerEdge RAID controllers (PERC),
controllers Software RAID controllers, or BOSS card and
deploying the cards, see the Storage controller
documentation.
Understanding event For information about the event and error www.dell.com/qrl
and error messages messages generated by the system firmware and
agents that monitor system components, go to
qrl.dell.com > Look Up > Error Code, type the
error code, and then click Look it up.
Troubleshooting your For information about identifying and https://www.dell.com/poweredgemanuals
system troubleshooting the PowerEdge server issues,
see the Server Troubleshooting Guide.

Documentation resources 91