Part 3:

Đoạn 7: câu 50-52

Women: Mr. Anderson, please tell me more about how you’ve used social media in past
jobs.

Man: In my last position, I used our accounts to improve engagement with customers
and spread awareness of our specials. Our sales went up 8%, with most of it connected
to the coupon codes we shared only through social media.

Women: That’s a major accomplishment. If you are hired, “how do you think you could
apply that strategy to our company?”

Man: First, I would work with your marketing specialist to come up with a similar
strategy to build a better relationship with the clients you already have. Then I would
consider ways to increase engagement with new customers.

50: C

51: B

52: B

Đoạn 8: câu 53-55

Man: Katie, Ms. Spencer called this morning. She loved our ideas for redecorating her
kitchen, and she wanted to get a final quote for the work.

Women: I'm still waiting to find out if we can get the ceramic tile we want from the
supplier. If he has it, the price will be quite reasonable, but otherwise we'll have to
import it. That'll make a big difference.

Man: I understand. Well, since Ms. Spencer's budget isn't very flexible, I'll prepare some
alternative tile samples for her to choose from, just in case we can't use her first choice.

53: C

54: C

55: D

Đoạn 9: câu 56-58

Women: I'm really looking forward to the banquet next week.

Women 2: Me too. It'll be nice to be able to recognize the employees who have
contributed to the company's success this year.
Man: Yeah, but we still haven't completed the list of award recipients, have we?

Women: Not yet. Most of the categories had a clear winner, but for Employee of the
Year, I really don't know what we should do.

Women 2: It was hard enough narrowing it down to Mr. Davis and Ms. Reed. They both
deserve it. How can we choose just one?

Man: We've got to find a way. How about meeting with Anthony Lindale, the manager of
their department, to get his perspective?

56: C

57: D

58: A

Đoạn 10: câu 59-61

Women: Mr. Rains, I've finished unpacking all of the new sweaters in the storeroom. I
heard that they don't need to go on the shelves until the sale starts on Saturday. So, is
there anything else you need me to do? My shift doesn't end until 4 o'clock.

Man: Let's see... The changing rooms are always a mess.

Women: Okay, I'll work on that until the end of my shift. I just need to fold the clothes or
put them back on hangers, and then return them to their correct displays, right?

Man: Yes, that's right. Why don't you start in the women's department first? I'll call the
manager there to let her know that you're heading over.

59: C

60: B

61: D

Đoạn 11: câu 62-64

Man: Ms. McCarty (McKatty?), I'm afraid your department, housekeeping, is still having
a lot of problems. What can we do about that?

Women: I guess I need to hold a workshop so the new staff members can review the
cleaning procedures. Is there anything in particular I should focus on?

Man: Well, just now I had a call from Ms. Harper. She said that the housekeeping staff
didn't put clean sheets on her bed, and that's just one example on this list of complaints.

Women: All right. I'll organize something for this week.

Man: In the meantime, I'm going to give a voucher for a free breakfast to each of the
guests who had a problem.

62: A

63: B

64: A

Đoạn 12: câu 65-67

Man: Good morning! One of my friends at work just got a promotion, and I wanted to
send her some flowers. I was thinking about getting a bouquet of red roses.

Women: Well, sir, red roses are beautiful, but they're usually considered a romantic gift.
How about a combination of pink, yellow, and white roses?

Man: Oh, that would be much better. Thanks. I'll take a bouquet of twelve. I can use this
coupon here, right?

Women: That's right. Let me get your order ready. While I'm doing that, please fill out
this form with the delivery information.

65: A

66: D

67: A

Đoạn 13: câu 68-70

Man: Hey Jane, are you almost done with the security camera installation on the fourth
floor?

Women: Yeah, I just have a few things to finish up. Why? Do you need some help with
yours? I can give you a hand in a minute.

Man: Well, I'm here on the third floor and I've run into a major issue. I was about to
connect the camera to the building's power source, but this wiring looks out of date. I
don't think it's up to code.

Women: In that case, we'd better call Ms. Fletcher. As the owner of this building, she'll
have to hire someone to fix that.

68: D

69: C

70: B
Part 4:

Đoạn 14: câu 71-73

- Welcome, everyone, to the Lawrence Public Library's annual event. With the funds
we collect tonight, we will be able to make essential repairs to our building. We have a
lot of beautiful artwork to auction off this evening. We've put up posters around the hall
listing the approximate value of each piece. Of course, that's just the starting point. We
hope you'll be even more generous with your bids. Don't forget, we've prepared a gift
bag for each ticket holder, so be sure to grab yours on the way out.

71: A

72: A

73: D

Đoạn 15: câu 74-76

- Hello, this message is for James DeRosa. I'm calling from Far Land Company about
the rental vehicle you reserved for Thursday. One of our employees took the reservation
and payment was made using a corporate credit card, but the thing is, the employee
didn't specify when you're going to come get it. We want to make sure it's ready to go
when you get here, so please call me back at 5550184 to let me know. We're open until
8 o'clock tonight, and we open again tomorrow morning at 7.

74: B

75: B

76: C

Đoạn 16: câu 77-79

- Hi, Ms. Najira. This is Ron from the Administration Office. I'm making the
arrangements for your upcoming trip for the assembly plant inspection in Mumbai.
There are some vaccinations you'll need to get before your trip, so I've booked you an
appointment next week with Dr. Herbert at the Central Clinic. That's for 2 p.m on
Tuesday. Also, I want to purchase your airline tickets as soon as possible. Would you
like to sit by the window or by the aisle? Please call me back to let me know. I'm at
extension 22. Thanks.

77: B

78: B

79: A
Đoạn 17: câu 80-82

- Welcome to our monthly staff meeting, everybody. Today's agenda is a little

different than usual. In addition to updates from each department, we will discuss the
new computer system. This new system will make it much easier to store all of our
customer information. It will also make file sharing more convenient. There will be a
training program later in the month, and everybody will then have a chance to learn
more about the system. I will pass around a sign-up sheet in a minute for everyone to
write down which time will be best for you to attend.

80: A

81: C

82: D

Đoạn 18: câu 83-85

- Good morning, everyone. Before you start work today, I wanted to let you all know
that we're going to make some adjustments to the production process here at Blake
Manufacturing. I've looked at the productivity levels of employees, trying to figure out
why they drop significantly at the end of the shift. The main contributing factor is when
employees work at the same machine all day. That much is clear. So I've decided to
switch your tasks more often, having you work at the same machine for only two hours
at a time. Since you might be working with some equipment you haven't used in a while,
please look over the instructions in the manuals of the devices you'll be assigned.

83: B

84: B

85: C