cbcs_fns_cs_UGCBCS601-BIS (1)
cbcs_fns_cs_UGCBCS601-BIS (1)
2 Business Processes: Business Processes; Process Modeling: DFD, Flowcharts and Structured English; Process
Characteristics: Degree of Structure, Range of Involvement, Level of Integration, Rhythm, Complexity, Degree of
Reliance on Machines etc; Communication and Decision Making; Evaluating Business Process Performance:
Activity Rate and Output, Consistency, Productivity, Cycle Time, Downtime and Security; Basic Communication
and Decision Making Concepts.
3 Typical Information Systems: Information System Categories related to Specific Functional Areas of Business, IS
Categories applicable Functional Areas; Office Automation Systems; Communication Systems: Teleconferencing, E-
Mail, Fax,, SMS, Groupware, Internet, Intranets, Extranets, Knowledge Management, and Group Support Systems;
Transaction Processing Systems; MIS and Executive Information Systems; Decision Support Systems: Simulation
and Optimization, OLAP and Data Mining, Expert Systems.
4 Customer, Product and IT: Customer’s View of Product and services; The Customers’ Experience; Evaluating
Products and Services – Cost, quality, responsiveness, Reliability and Conformance to standards; Performance
Variables of IT – Functional Capabilities and Limitations, Ease of use, Compatibility and Maintainability; Units of
Measurement – Amount of Data, Time etc; Overview of Computer systems- Basic Model and types; Approaches of
Organizational Computing-Centralized, Personal, Distributed, Networked and Client-Server.
Text Books
Alter Steven: Information Systems – The Foundations of E-Business, 4th Ed, Pearson Education
*Reference Books:
1. Haag & Cummings: Information Systems Essentials, 3ed; Tata McGraw Hill
2. Simha & Magal: Business Information Systems – Analysis and Design and Practice, 6ed, AW
3. Nickeson : Business Information Systems, 2nd ed, Prentice Hall of India
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