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User Self Service

The document provides a step-by-step guide on how to reset, unlock, or change passwords for AIS accounts. It includes instructions for enrolling in the system, changing passwords, recovering forgotten passwords, and unlocking accounts, both via web and mobile applications. Additionally, it outlines the requirements for password complexity and the use of security questions and backup codes for verification.

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hashem z
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5 views

User Self Service

The document provides a step-by-step guide on how to reset, unlock, or change passwords for AIS accounts. It includes instructions for enrolling in the system, changing passwords, recovering forgotten passwords, and unlocking accounts, both via web and mobile applications. Additionally, it outlines the requirements for password complexity and the use of security questions and backup codes for verification.

Uploaded by

hashem z
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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How to Reset Unlock or Change Passwords

To do this, you would first need to enrol yourself into this system:

1. Please visit the URL and enter AIS Username and password to enrol as Image 1 shown.

https://adm.ais.ac.nz

Image1:

2. After successful login, please click on “ ” button as shown image 2

Image2:

3. Please follow the steps as of Image 3 and select 2 Questions from the list and enter Answers.

Image 3:
4. The answer to the question above should have at least 5 characters and not more than 255
characters as per image 4.

If you type less than 5 charactors or more than 255 character the following alert screen
(image 4) will apear, then press OK to continue.

Image 4:

5. Otherwise as per image 3 or point 3 click next where you will be navigated to the next
screen as per Image 5 below

Image 5:
6. From Image 5 you can save Recovery Codes just in case you do not remember the answers
of any 2-security question selected. Click on “MFA Recovery” from image 5 to obtain the
keys and save them. Codes will be displayed as per image 6

Image 6:

You have now completed your enrolment process, and ready to change your password when you
require.

7. To change your current password, Click on Change Password Menu Item after successful
login using your current password. Password requirement must be Complex, AIS password
must consist of not less than 12 characters with at least one Capital, one Number and a
special character and must be different to the last 3 old passwords, follow the instructions
and then click “Change Password” button as per image 7.

Image 7:
If you forgot your password, please visit the URL https://adm.ais.ac.nz and the screen will appear as
per image, then click on Forgot your password and you will be prompted to image 9, and you need
to enter your AIS username and Captcha as per image 9 and click Continue

Image 8:

Image 9:
8. You will be prompted the security questions which were selected during enrolment and
enter the correct answers for the security questions and type the Captcha then click
“Continue” button as image 10

Image 10:

9. Answered to the questions will be verified, after successful verification, you will be
prompted to enter your new password where the password requirement has been
mentioned in Point 7. After entering the new password, re-type your new password in
Confirm new password box and enter Captcha and click Reset Password button as per image
11.

Image 11:
10. If you do not remember your security answers, as per Point 8, select “backup code” which is
located at the bottom of the captcha and you will be taken to a new page which looks like
image 12. Copy backup verification code from the location you had previously identified
location in Point 7, paste/type the code and enter captcha. Click Continue button after
successful verification you be taken a page as of Point 10/Image 11.

Image 12:

Below is to unlock your account:

11. AIS accounts will be automatically unlocked every 15 minutes, but if you need to urgently log
into AIS applications while your account is locked, then please follow the step as of image 13
from the URL https://adm.ais.ac.nz:8888. Select “Account locked down” and Enter your AIS
username and Captcha as of image 13. Press “Continue” button.

Image 13:
12. You will be taken next screen as of image 14 and follow the required information as it could
be found in Point 9 and Point 11.

Image 14:

13. After successful verification you will be taken to the new page. Enter Captcha and select
Unlock account button as image 15.

Image 15:
14. To use your mobile apps to do the above, please follow the instruction from point 15 and
that depend on the type of device you are using.

15. iOS and Android apps help you reset passwords and unlock accounts, right from your mobile
devices.

iOS app

I. Go to the App store search for ADSelfService Plus.

II. Install the app in your iOS device.

III. Click Login and enter your Windows domain credentials.


Note: You can also download the app by scanning the below QR code.
Android phone

a. Go to the Play Store and search for ADSelfService Plus.

b. Install the app in your Android phone.

c. Click Login and enter your Windows domain credentials.

d. You can also download the app by scanning the QR code below.

Note: You need to connect the mobile app with the ADSelfService Plus server. For more
details on how to set up the mobile apps, click here

16. Mobile web browser

You can also access the self-service portal directly from the browser of your mobile devices.

a. Open a web browser from your mobile device.

b. Type the access URL of the ADSelfService portal and enter your Windows domain
credentials.

17. Configuration via QR code

Automate the configuration process by following the steps given below:


I. In the ADSelfService Plus mobile app, tap Server Settings.

II. Tap the Scan QR Code button located at the bottom-left corner.

III. Select the Mobile Access button located in the ADSelfService Plus user portal webpage, or
the reset password/account unlock page.

IV. Scan the QR code displayed.

18. All the server details are automatically updated in your ADSelfService Plus mobile app.

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