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01 Skills Checklist 1(16)

The document is a skills checklist for assessing students' understanding and competency in the Front Office Services 2 course during the First Periodical Term. It outlines performance standards across various modules, with a scoring system ranging from 1 to 4 based on the level of skill demonstration. The instructor evaluates students and provides feedback, with deductions for any 'NO' responses affecting the overall score.

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johncharlievegafria49
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8 views2 pages

01 Skills Checklist 1(16)

The document is a skills checklist for assessing students' understanding and competency in the Front Office Services 2 course during the First Periodical Term. It outlines performance standards across various modules, with a scoring system ranging from 1 to 4 based on the level of skill demonstration. The instructor evaluates students and provides feedback, with deductions for any 'NO' responses affecting the overall score.

Uploaded by

johncharlievegafria49
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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THSH2003

SKILLS CHECKLIST: FIRST PERIODICAL TERM

STUDENT’S NAME: SCORE:


SECTION:

DIRECTIONS: OVERALL EVALUATION


This checklist will assess your LEVEL PERFORMANCE LEVELS
total understanding of the ACHIEVED
concepts and competency level 4 – Can perform the skills confidently without supervision
for Front Office Services 2 3 – Can perform the skills satisfactorily without
course. Your instructor will assistance or supervision
accomplish this based on your 2 – Can perform the skills satisfactorily but requires some
performance during the First assistance and/or supervision
Periodical Term. 1 – Can perform parts of the skills satisfactorily but
requires considerable assistance and/or supervision
You will be rated based on the The instructor will have an initial evaluation of the level achieved
overall evaluation, as illustrated based on his/her overall assessment.
in the table. Legend on level achieved:
4 – 100 points
3 – 90-99 points
2 – 80-89 points
1 – 75-79 points
Note: The level achieved will be dependent on the overall assessment of the instructor. A “NO”
answer should be addressed immediately to ensure that no student is left behind. However, every
“NO” answer will mean two (2) points deduction on the overall score, which will then translate to
the “level achieved” of the student.

MODULE PERFORMANCE STANDARDS YES NO


01 Front Office • Created a front office organizational structure
Overview • Classified the activities on each phase of the guest cycle
• Identified room preferences
• Distinguished types and systems of reservations
02 Room Booking
• Explained how other departments work with the front office
• Simulated the reservation process
• Differentiated the methods in forecasting room availability
03 Room
• Solved issues on overbooking
Forecasting
• Calculated room availability, and guest and occupancy statistics
• Distinguished types of accommodations
04 Accommodation
• Identified club services and memberships
and Club Reception
• Performed guest reception procedures

01 Skills Checklist 1 * Property of STI


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THSH2003

GENERAL OBSERVATION/
REFLECTION:

RECOMMENDATION:

INSTRUCTOR’S NAME: DATE ASSESSED:


SIGNATURE:
STUDENT’S NAME: DATE RECEIVED:
SIGNATURE:

01 Skills Checklist 1 * Property of STI


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