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3_letters

The document is a quiz focused on useful phrases and formats for writing business letters. It includes multiple-choice questions about complaints, letter structure, and postal procedures. The quiz aims to test knowledge on proper business communication etiquette.

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tipsinenglish57
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5 views

3_letters

The document is a quiz focused on useful phrases and formats for writing business letters. It includes multiple-choice questions about complaints, letter structure, and postal procedures. The quiz aims to test knowledge on proper business communication etiquette.

Uploaded by

tipsinenglish57
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Quiz : BUSINESS LETTERS

Useful business phrases


1. What does it mean if someone writes “I would like to complain about the goods '
a) their order hasn't been delivered Opening I am writing to enquire about …
b) they need more information about your product. I am writing on behalf of my company
c) They are not happy with the products they were delivered.
Apologies We would like to offer our sincere apologies for …
2. Which is the best word to describe the person who is going to get your letter ? enclosed Please, find enclosed the following documents …
a) the sender documents
b) the recipient
c) the stamp Inquiries I would like to know if the goods I ordered on … have been
shipped because I haven't received anything yet.
3. What do you do if you send a registered letter ? Complaints We are very surprised (< shocked) and disappointed by ...
a) you send a voice message
b) the person who gets your letter pays for its stamp on delivery Requests I would be very grateful if you could send me ...
c) your recipient's signature upon its delivery, can be used as a proof Clarification There are several points I do not understand. There may have
been a misunderstanding between us
4. Which of the following things does a postman usually do ?
a) delivers the mail Suggestion Another option would be to ...
b) writes letters Thanks I would like to express my gratitude for all your help in this
c) sorts letters and parcels matter

5. If you didn't know a person's name, how would you start a letter? Closing I look forward to hearing from you very soon.
a) Dear Sir, Dear Madam or Dear Sir or Madam
b) Dear Mr, Dear Mrs or Dear Mr or Mrs Words to know
c) My dearest Sir, My dearest Madam or My dearest Sir or Madam
letter personal mail
6. If you didn't know the name of the person you were writing to, how would you post card postal money order
finish a letter?
a) With love from me to you
mail air mail
b) Yours faithfully post office box / PO box sea mail
c) Yours sincerely stamp postman / mailman
deliver mail postal clerk
7. Where do you put your address when writing a formal letter? address post office
a) at the end of the letter
b) in the top left-hand corner return address postage
c) in the top right-hand corner zip code / post code / postal cancelled stamp
code commemorative stamp
8. Where should you write the date on your letter ? insurance postbox / mailbox
a) under your address printed matter stamp machine
b) above your address
c) Under the recipient's address? junk mail registered / certified letter

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