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Ch 10_Understanding Work Teams

Chapter 10 of 'Organizational Behavior' discusses the dynamics of work teams, highlighting the differences between groups and teams, types of teams, and factors influencing team effectiveness. It emphasizes the importance of team context, composition, roles, and processes, as well as strategies for creating effective team players. The chapter also advises managers on when to utilize teams versus individuals based on task requirements and interdependencies.

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4 views13 pages

Ch 10_Understanding Work Teams

Chapter 10 of 'Organizational Behavior' discusses the dynamics of work teams, highlighting the differences between groups and teams, types of teams, and factors influencing team effectiveness. It emphasizes the importance of team context, composition, roles, and processes, as well as strategies for creating effective team players. The chapter also advises managers on when to utilize teams versus individuals based on task requirements and interdependencies.

Uploaded by

anant.agrawal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Organizational Behavior

Eighteenth Edition

Chapter 10
Understanding Work Teams

Copyright © 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved.
Differences Between Groups and
Teams
Exhibit 10-1 Comparing Workgroups and Work Teams from

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Contrast the Five Types of Teams
Exhibit 10-2 Four Types of Teams

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Team Effectiveness Model

Exhibit 10-3 Team


Effectiveness Model

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Context

• Team Context: What factors determine whether teams


are successful?
– Adequate Resources
– Leadership and Structure
– Climate of Trust
– Performance Evaluations and Rewards

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Composition
• Team Composition: How should teams be staffed?
– Abilities of members
– Personality
– Allocating roles
– Diversity

 Organizational demography
– Cultural differences
– Size of teams
– Member preferences

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Roles

Exhibit 10-4 Key Roles of Teams

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Group Effectiveness
Exhibit 10-5 Effects of Group Processes

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Team Processes

• Team Processes
– Common Plan and Purpose
 Reflexivity
– Specific Goals
– Team Efficacy
– Team Identity
– Team Cohesion
– Mental Models
– Conflict Levels
– Social Loafing

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Explain How Organizations Can
Create Team Players
• Creating Team Players
– Selecting: hire team players
– Training: create team players
– Rewarding: incentives to be a good team player

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Decide When to Use Individuals
Instead of Teams
• When not to use teams…
• Ask:
– Can the work be done better by one person?
– Does the work create a common goal or purpose?
– Are the members of the group interdependent?

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Implications for Managers (1 of 2)
• Effective teams have adequate resources, effective
leadership, a climate of trust, and a performance evaluation
and reward system that reflects team contributions. These
teams have individuals with technical expertise, and the
right traits and skills.
• Effective teams tend to be small. They have members who
fill role demands and who prefer to be part of a group.

Copyright © 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved.
Implications for Managers (2 of 2)
• Effective teams have members who believe in the
team’s capabilities, are committed to a common plan
and purpose, and have an accurate shared mental
model of what is to be accomplished.
• Select individuals who have the interpersonal skills to
be effective team players, provide training to develop
teamwork skills, and reward individuals for cooperative
efforts.
• Do not assume that teams are always needed. When
tasks will not benefit from interdependency, individuals
may be the better choice.

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