PARTS OF A COMPETENCY-BASED LEARNING

References/Further Reading
Performance Criteria Checklist
Operation/Task/Job Sheet

Self Check Answer Key

Self Check

Information Sheet

Learning Experiences

Learning Outcome Summary

Module
Module Content
Content

Module
List of Competencies
Content

Module Content

Module Content

Front Page
In our efforts to standardize CBLM, the
above parts are recommended for use
in Competency Based Training (CBT)
in Technical Education and Skills
Development Authority (TESDA)
Technology Institutions. The next
sections will show you the
components and features of each
part.

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 COMPETENCY-BASED
LEARNING MATERIAL

Sector: TOURISM SECTOR

Qualification: BREAD AND PASTRY PRODUCTION NCII

Unit of Competency: DEVELOP AND UPDATE INDUSTRY

KNOWLEDGE

Module Title: DEVELOPING AND UPDATING INDUSTRY

KNOWLEDGE

ST.MICHAEL ARCHANGEL TECHNOLOGICAL INC.

101 Rodriguez St. Santulan Rd.
Malabon City

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HOW TO USE THIS COMPETENCY BASED LEARNING
MATERIAL
Welcome to the module in Bread and pastry Production NCII.
This module contains training materials and activities for you to complete.
The unit of competency "Develop and Update industry
knowledge” contains knowledge, skills and attitudes required for Bread
and Pastry NCII.
You are required to go through a series of learning activities in order
to complete each learning outcome of the module. In each learning
outcome are Information Sheets, Self-Checks, Operation Sheets or
Task Sheets. Follow these activities on your own. If you have questions,
don’t hesitate to ask your facilitator for assistance.
The goal of this course is the development of practical skills. To gain
these skills, you must learn basic concepts and terminologies. For the
most part, you'll get this information from the Information Sheets and
suggested resources and references
This module is prepared to help you achieve the required
competency, in "Developing and Updating Industry Knowledge".
This will be the source of information for you to acquire knowledge
and skills in this particular competency independently and at your own
pace, with minimum supervision or help from your trainer.
Remember to:
 Work through all the information and complete the activities in each
section.
 Read information sheets and complete the self-check. Suggested
references are included to supplement the materials provided in this
module.
 Most probably your trainer will also be your supervisor or manager.
He/she is there to support you and show you the correct way to do
things.
 You will be given plenty of opportunity to ask questions and practice on
the job. Make sure you practice your new skills during regular work
shifts. This way you will improve both your speed and memory and also
your confidence.
 Use the Self-checks, Operation Sheets or Task Sheets at the end of
each section to test your own progress.
 When you feel confident that you have had sufficient skill, ask your
Trainer to evaluate you. The results of your assessment will be
recorded in your Progress Chart and Accomplishment Chart.

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You need to complete this module before you perform the module on
(Next Module title).

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(Bread and Pastry Production NCII)
COMPETENCY-BASED LEARNING MATERIALS

List of Competencies

No. Unit of Module Title

Code
Competency

Develop and Develop and

update industry update
1. industry TRS31120
knowledge knowledge 1

Observe workplace Observe workplace TRS311202

2.
hygiene procedures hygiene procedures

Perform computer Perform computer TRS311203

3.
operations operations

Perform workplace Perform workplace TRS311204

4.
and safety practices and safety practices

Provide effective Provide effective TRS311205

5.
customer service customer service

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MODULE CONTENT

UNIT OF COMPETENCY : Develop and update industry

knowledge

MODULE TITLE : Developing and updating industry

knowledge

MODULE DESCRIPTOR : This module of competency deals

with the knowledge, skills and attitude required to access,
increase and update industry knowledge. It includes seek
information on the industry and update industry knowledge.

NOMINAL DURATION:

LEARNING OUTCOMES:
At the end of this module you MUST be able to:
Develop and update industry knowledge
ASSESSMENT CRITERIA:
1. Sources of information on the industry are correctly identified and
accessed
2. Information to assist effective work performance is obtained in line
with job requirements
3. Specific information on sector of work is accessed and updated
4. Industry information is correctly applied to day-to-day work
activities
5. Informal and/or formal research is used to update general
knowledge of the industry
6. Updated knowledge is shared with customers and colleagues as
appropriate and incorporated into day-to-day working activities

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LEARNING OUTCOME NO. 1
(Seek information on the industry)

Contents:

1. Industry information sources

Assessment Criteria

1. Sources of information on the industry are correctly identified and

accessed
2. Information to assist effective work performance is obtained in line
with job requirements
3. Specific information on sector of work is accessed and updated
4. Industry information is correctly applied to day-to-day work
activities

Conditions
The participants will have access to:

1. Sources of information on the industry

2. Industry knowledge
Assessment Method:

1. Interview/questions
2. Practical demonstration
3. Portfolio of industry information related to trainee’s work

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Learning Experiences
Learning Outcome 1
SEEK INFORMATION ON THE INDUSTRY
Learning Activities Special Instructions
Read Information Sheet #1.1.1 on Read and understand the information
carefully about Seeking
(Seek information on the information on the industry
industry)
Answer Self-Check # 1.1-1 and You must get a rating of 100% in the
compare your answers from answer self-check activity, if you get below
key 1.1-1 100% rating, go over to the same
activities, but if you get the required
rating, then proceed to the next
activities/LO.
Perform task sheet #1.1-1 Evaluate the demonstration of task
using the Performance Criteria
Checklist #1.1-1
Have your trainer evaluate your
performance

Read information Sheet # 1.1-2 on You must get a rating of 100% in the
Updating industry knowledge self-check activity, if you get below
100% rating, go over to the same
activities, but if you get the required
rating, then proceed to the next
activities/LO.
Answer Self-Check # 1.1-2 and You must get a rating of 100% in the
compare your answers from answer self-check activity, if you get below
key #1.1-2 100% rating, go over to the same
activities, but if you get the required
rating, then proceed to the next
activities/LO.
Perform Task Sheet # 1.1-2 Evaluate the demonstration of task
using the Performance Criteria
Checklist #1.1-2
Have your trainer evaluate your
performance
After doing all activities of this
LO , you are ready to proceed to
the next LO on
________________________

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Information Sheet #1.1-1
(Industry information sources)

Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Understand on how to seek information on the industry.

There are many and varied sources of tourism information that are
relevant to the tourism industry. A range of information sources is listed
below.

1. Policy and procedure manuals

 Policy and procedure manuals provide information and
instructions for those employed with the organization. These
determine the basis for achieving consistent standards of
behaviour, operating procedures, quality of products and
services provided.

2. Media
 This includes local and national newspapers, magazines,
DVD’s, television programs e.g. documentaries, news, and TV
travel programs.

3. Newspapers
 These can include the national and local newspapers. The
general news sections, specific articles and travel
supplements are sources of relevant information. Regularly
scan your daily and local newspapers to find references to
travel and tourism. Even stock market shares reflect the
development (or reduction) in company growth. Reliable
newspapers are excellent sources of current (and often topical
and controversial) information.

4. Television
 Television has expanded the ‘reach’ of media becoming a
major form of education. The interest in travel and tourism
has lead to a massive increase to the wide variety of
programs

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 5. The Internet
 The Internet is an increasingly important source of
information, which is easily accessible due to technological
developments in computer software, ipods, mobile
telephones, and the improved multi-purposing and/or
integration of systems and portability etc.

6. Guide books
 You may have noticed that shelves in bookshops allocated to
travel seem to have expanded in size and number over the
past 8-10 years. This is evidence of the increasing number
and variety of guidebooks being published to address the
demands created by many more people travelling, and people
travelling further to more unfamiliar destinations.

Self- Check # 1.1-1

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(Industry information sources)

(Enumeration) :
Enumerate the different industry information sources
and give its meaning.

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 ANSWER KEY # 1.1-1
(Industry information Sources)

1. Policy and procedure manuals

 Policy and procedure manuals provide information and
instructions for those employed with the organization. These
determine the basis for achieving consistent standards of
behaviour, operating procedures, quality of products and
services provided.

2. Media
 This includes local and national newspapers, magazines,
DVD’s, television programs e.g. documentaries, news, and TV
travel programs.

3. Newspapers
 These can include the national and local newspapers. The
general news sections, specific articles and travel
supplements are sources of relevant information. Regularly
scan your daily and local newspapers to find references to
travel and tourism. Even stock market shares reflect the
development (or reduction) in company growth. Reliable
newspapers are excellent sources of current (and often topical
and controversial) information.

4. Television
 Television has expanded the ‘reach’ of media becoming a
major form of education. The interest in travel and tourism
has lead to a massive increase to the wide variety of
programs

5. The Internet
 The Internet is an increasingly important source of
information, which is easily accessible due to technological
developments in computer software, ipods, mobile
telephones, and the improved multi-purposing and/or
integration of systems and portability etc.

6. Guide books
 You may have noticed that shelves in bookshops allocated to
travel seem to have expanded in size and number over the

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past 8-10 years. This is evidence of the increasing number
and variety of guidebooks being published to address the
demands created by many more people travelling, and people
travelling further to more unfamiliar destinations.

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TASK SHEET/OPERATION/JOB SHEET # 1.1-1
Title: Industry Information Sources

Performance Objective: Given an identification to be answer

from your information sheet, you should be able
understand the different information sources.

Supplies/Materials : Eraser, Learning Materials, Paper and

Pen

Equipment :

Steps/Procedure:
1. Read Information sheet # 1.1-1
2. Answer the identification and enumeration exam from self-
check # 1.1-1
3. Compare your answers in answer key # 1.1-1
4. Submit your output to your trainer.

Assessment Method:
1. Interview/questions
2. Practical demonstration
3. Portfolio of industry information related to trainee’s work

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Performance Criteria Checklist # 1.1-1

CRITERIA
YES NO
Did you….
1. Understand the different industry information
sources?
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.

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 Document No. NTTA-TM1-07
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 Information Sheet # 1.1-2
(Overview of quality assurance in the industry)

Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Understand the overview of quality assurance in the industry.

(Introductory Paragraph)
OVERVIEW OF QUALITY ASSURANCE ACTIVITIES

Overview of Quality Assurance Activities – Aiming to improve total

quality over the entire product lifecycle –

To deliver high-quality products and services to customers, Fuji Xerox

adopts a method of “phase management” in which we perform reliable
quality assurance from the customers’ perspective by setting conditions
that must be met for each phase of product delivery.
(Body)

Organization-wide “Quality Management Actions”

To conform to the basic policies on quality assurance and achieve our

goals, we conduct Quality Management Actions that focus on maintaining
and bolstering the level of our quality assurance activities in an integrated
manner. This activity is the base of our Quality Assurance Actions by Step
for product provision activities.
There are six functions in our Quality Management Actions.

1. Quality Strategy/Plan: This function manages the policies for improving

the quality of products and business functions, and also sets and
disseminates the mid-ranged and annual quality targets.
2. Quality Assurance Organization: This function assigns a corporate
officer to be in charge of quality assurance, organizes Quality Review
Meetings, and establishes and manages organizations to promote quality
assurance.
3. Quality Assurance Education: This function educates all employees
about quality and improves employees’ problem solving skills through
special training targeting each field.

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4. Quality System Standardization: This function establishes and
disseminates common rules, and also organizes, disseminates, maintains,
and improves the business standards suitable for each business or the
product characteristics.
5. Quality Settlement: This function confirms whether the work process is
established within the product providing organization, evaluates how
much the product conforms to the Quality Assurance Policies and meets
the targets, and aims to continuously improve the Quality Assurance
Activity Level to achieve our goals.
6. Quality System Audit: This function conducts activities to improve the
quality assurance activities, monitors⁄audits whether the prevention
measure and recurrence prevention activities are established and
implemented, and performs auditing of systems when unexpected

situations occur.

The Quality Settlement System is a system that aims at boosting

the total quality assurance level through the following activities
conducted by Fuji Xerox and our affiliated companies.

 Identifying the differences that exist between strategies/plans (including

policies and targets) and the actual results
 Evaluating the progress in Quality Assurance Activity Level over time and
whether the quality of the product and business function conforms to the
basic policies on quality assurance and meets the targets set in each
organization
 Clarifying the problems related to quality assurance and the person in
charge of handling the problems
 Reflecting the outcomes in the strategies for next year to improve product
quality and total quality assurance performance.

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Self- Check # 1.1-2
(Overview of quality assurance in the industry)

(Identification) : (Instruction)
What are the six functions in our Quality Management
Actions.?

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 ANSWER KEY # 1.1-2
(Overview of Quality Assurance in the Industry)

1. Quality Strategy/Plan
2. Quality Assurance Organization
3. Quality Assurance Education
4. Quality System Standardization
5. Quality Settlement
6. Quality System Audit

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TASK SHEET # 1.1-2
Title: Overview of Quality Assurance in the
Industry

Performance Objective: Given an identification to be answer

from your information sheet, you should be able
to understand the overview of quality
assurance in the industry.

Supplies/Materials : Eraser, Learning Materials, Paper and Pen

Equipment :

Steps/Procedure:
1. Read Information sheet # 1.1-2
2. Answer the identification and enumeration exam from self-
check # 1.1-2
3. Compare your answers in answer key # 1.1-2
Submit your output to your trainer.

Assessment Method:
Interview/questions
2. Practical demonstration
3. Portfolio of industry information related to trainee’s work

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Performance Criteria Checklist # 1.1-2

CRITERIA
YES NO
Did you….
1. Understand the Overview of Quality Assurance
in the Industry?
2. Understand the six functions in our Quality
Management Actions.?
3.
4.
5.
6.
7.
8.
9.
10.
11.

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REFERENCES AND FURTHER READINGS
https://www.google.com/search?
ei=FbAcW4HjA8S_0gSe3pnQBQ&q=Overview+of+quality
+assurance+in+the+industry&oq=Overview+of+quality
+assurance+in+the+industry&gs_l=psy-
ab.3..0i30k1.2182996.2186421.0.2186960.4.4.0.0.0.0.20
4.799.0j3j1.4.0....0...1c.1.64.psy-
ab..0.2.401...33i22i29i30k1.0.EegQE64hDLc

https://www.google.com/search?
ei=dq8cW_OBKsal0ATUyKNI&q=tourism+industry+infor
mation+sources&oq=+industry+information+sources&g
s_l=psy-
ab.1.2.35i39k1j0i7i30k1l5j0i8i30k1l4.4218.4218.0.8286.
1.1.0.0.0.0.211.211.2-1.1.0....0...1c.1.64.psy-
ab..0.1.211....0.1PWvIYUjZ_0

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