Scribd
Upload
12 views2 pages

Vipin Nagpal

Vipin Nagpal is an experienced technology leader with expertise in people management, platform engineering, and microservices, having successfully led teams of over 40 members at companies like Zendesk and Zaapi. He has a proven track record in developing high-performance systems, including an AI-driven chat platform and a custom CMS, resulting in significant cost savings and enhanced system reliability. His core competencies include technical leadership, Agile methodologies, and cloud-native system architecture.

Uploaded by

prathyusha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
12 views2 pages

Vipin Nagpal

Vipin Nagpal is an experienced technology leader with expertise in people management, platform engineering, and microservices, having successfully led teams of over 40 members at companies like Zendesk and Zaapi. He has a proven track record in developing high-performance systems, including an AI-driven chat platform and a custom CMS, resulting in significant cost savings and enhanced system reliability. His core competencies include technical leadership, Agile methodologies, and cloud-native system architecture.

Uploaded by

prathyusha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2

VIPIN NAGPAL

+91 99902 22687 | [email protected] | Bengaluru, India | linkedin.com/in/vipinnagpal


PROFESSIONAL SUMMARY
• Expertise in people management, platform engineering, microservices, enhancing system
reliability, and delivering solutions that significantly improve performance and revenue.
• Built and led high-performing teams (40+ members) at Zendesk, Zaapi, and Eros Labs.
• Led technical strategy for large-scale SaaS initiatives such as CTS (Custom Ticket
Statuses) and BYOK (Bring Your Own Key) at Zendesk.
• Leveraged Artificial Intelligence (LLMs) to optimise the centralised chat management
platform at Zaapi.
• Architected in-house CMS at Moneysmart, reducing annual development and cloud costs by
$700K.

CORE COMPETENCIES
Technical Leadership, Effective Communication, Agile Methodologies, Stakeholder Management,
Cross-Functional Team Building, Data-Driven Decision Making, DevOps & CI/CD, Microservices,
Platform Engineering, Cloud-Native System Architecture

PROFESSIONAL EXPERIENCE
Zaapi Singapore
Fractional CTO October 2022 - October 2024
• Led technical strategy and development of a high-performance AI-driven chat platform,
leveraging large language models (LLMs) and distributed architecture to achieve
sub-200ms latency for 300k concurrent connections.
• Enhanced team productivity and system reliability by defining performance metrics,
streamlining hiring processes, and fostering a culture of continuous improvement.

Suktam Healthcare Gurugram, HR, India


Co-founder October 2022 - August 2024
• Launched and scaled a healthcare platform, generating INR 4.5 Cr revenue by offering
personalized chronic illness care and data-driven customer engagement.
• Built and scaled cross-functional teams of healthcare experts, engineers, and
marketers to drive operation at scale and customer acquisition.

Zendesk Singapore
Engineering Lead March 2021 - October 2022
• Hired and managed a 30+ member global engineering team, aligning technical roadmap with
product strategy, driving system architecture, and implementing Agile methodologies
to deliver scalable SaaS solutions.
• Implemented long-term initiatives, including decomposing a monolith into
microservices, BYOK, and CTS, enabling decoupled teams, enterprise data sovereignty,
and alignment between CS/CX workflows and team structures.

Moneysmart Singapore
Technical Lead May 2019 - March 2021
• Led the team to develop a custom CMS leveraging event-driven microservice
architecture, Docker, Kubernetes, Apache Kafka and more. The innovation accelerated
fintech product launches by 85% and reduced development costs by 70%.
• Established a 24/7 incident response team with ownership matrix and detailed runbooks,
cutting mean time to resolve (MTTR) by 40% and improving overall reliability.

Eros Labs Delhi, India


Head of Engineering November 2014 - April 2019
• Built multiple high-performing engineering teams and implemented technical project
management and Agile practices for incubated startups. Partnered with various
stakeholders to execute hiring strategies at scale.
• Launched an in-house CRM and healthcare platform as a hands-on coder and technical
leader to streamline online doctor consultation, leveraging Python, Django, CI/CD,
Vue.js, Redis, Elasticsearch and AWS.

MyTime San Francisco, CA, USA


Senior Engineer March 2012 - September 2014
• Developed a scalable multi-tenant appointment scheduling platform for franchise
businesses, featuring a marketplace, custom workflows, marketing suite, POS, CRM,
and real-time data analytics.

Vinsol Delhi, India


Web Engineer August 2010 - February 2012
• Developed WeWork's tenant engagement platform supporting tenants across 10 locations.

SKILLS
Programming Languages: Ruby, Python, JavaScript, Node.js, HTML/CSS
Frameworks: Ruby on Rails, FastAPI, React.js, Vue.js, Django
DevOps & CI/CD: Amazon Web Services (AWS), Google Cloud Platform (GCP), Jenkins, Terraform,
Kubernetes, Docker
Databases: MySQL, MongoDB, Redis, Elasticsearch, Cassandra
Data Science and Data Engineering: Apache Kafka, Redis Stream, Snowflake, Tableau, Adobe
Illustrator
Monitoring & Observability: Datadog, Prometheus, Grafana, New Relic

EDUCATION
Institute of Technology & Management June 2006 - May 2010
Bachelor's, Computer Science

VOLUNTEERING
Mentored fresh graduates during web development bootcamps.

You might also like