PRACTICING CAREER PROFESSIONALISM
PRACTICING CAREER PROFESSIONALISM
Date
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Professionalism Developed:
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DIRECTION FOR USE OF THE CBLM
This module was prepared to help you achieve the required competency: practice
Career professionalism. This will be the source of information for you to acquire the
knowledge and skills in this particular module with minimum supervision or help from your
trainer. With the aid of this material, you will acquire the competency independently and at
your own pace.
Talk to your trainer and agree on how you will both organize the training of this unit.
Read through the module carefully. It is divided into sections which covers all the skills and
knowledge you need to successfully complete in this module.
Work through all the information sheets and complete the activities in each section.
Do what is asked in the INSTRUCTIONAL SHEETS and complete the SELF-CHECK.
Suggested references are included to supplement the materials provided in this module.
Most probably, your trainer will also be your supervisor or manager. He/she is there
to support you and show you the correct way to do things. Ask for help.
Your trainer will tell you about the important things you need to consider when you
are completing activities and it is important that you listen and take notes.
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SMAW NCII
COMPETENCY-BASED LEARNING MATERIALS
List of Basic Competencies
No. Unit of Competency Module Title Code
1. PARTICIPATE IN WORKPLACE PARTICIPATING IN 500311105
COMMUNICATION WORKPLACE
COMMUNICATION
2. WORK IN TEAM ENVIRONMENT WORKING IN TEAM 500311106
ENVIRONMENT
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MODULE CONTENT
UNIT OF COM ETENCY: Practice Career Professionalism
MODULE TITLE: Practicing Career Professionalism
INTRODUCTION: This module covers the knowledge, skills and
attitudes in promoting career growth and advancement, specifically to integrate personal
objectives with organizational goals set and meet priorities and maintain professional
growth and development
NOMINAL DURATION: 18 hours
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module, the trainee/students must be able to:
LO 1. Integrate personal objectives with organizational goals
LO 2. Set and meet priorities
LO 3. Maintain professional growth and development
ASSESSMENT CRITERIA:
1. Personal growth and work plans towards improving the qualifications set for
professionals are achieved.
2. Intra and Interpersonal relationship in the course of managing oneself based on
performance evaluation is maintained.
3. Commitment to the organization and its goal is demonstrated in the performance of
duties.
4. Practice of appropriate personal hygiene is observed.
5. Job targets within key result areas are attained.
6. Competing demands to achieve personal and team and organizational goals and
objectives are prioritized.
7. Resources are utilized efficient and eff actively to manage work prioritized and
commitments.
8. Practice and economic used in maintenance of equipment and facilities are followed
as `per established procedures.
9. Training and career opportunities relevant to the job requirements are identified and
availed.
10. License and or certification according to the requirements of the qualifications are
required and maintained.
11. Fundamental rights at work including gender sensitivity are manifested/ observed
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12. Training and career opportunities based on the requirements of industry are
completed and updated
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LEARNING EX ERIENCES
Learning Outcome # 1: Integrate personal objectives with organizational goals
Learning Activities Special Instructions
Read information sheet 3.1-1 Personal Read and understand the information sheet
development-social aspects: intra and
interpersonal development
Answer Self Check 3.1-1 Compare the answers to the answer keys
Read Information sheet 3.1-2
Organizational goals
Answer Self Check 3.1-2 Compare the answers to the answer keys
Read Information sheet 3.1-3Personal
hygiene and practices
Answer Self Check 3.1-3 Compare the answers to the answer keys
Read Information Sheet 3.1-4 Code of
Ethics
Answer Self Check 3.1-4 Compare the answers to the answer keys
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PLANNING ONE’S CAREER
The exploration of one’s interest and aptitudes lead one to formulate career and
educational decisions. It is important for one to focus on personal and social
development.
“Know thyself” – it means giving more than what is observed or what is public
knowledge as one’s name. It means really knowing oneself in terms of one’s strengths
and limitations.
One’s sense of identity is usually defined by individual traits and goals, by personal;
achievement and fulfilment, by social responsibilities and relationships.
A. Strengths These are qualities, which we consider valuable or helpful in the things
that we do. These are usually seen as positive and traits that enable us to achieve
what we set out to do.
B. My Interests One’s interests are usually manifested in what one chooses or prefers
to do. A person may be interested in a basketball game, in reading a book, or in
gardening. Any of these activities may give a person a sense of satisfaction or
enjoyment.
C. Parents’ Interests and Expectations The career development of an individual and
one’s career decision- making skills will be enhanced if the family becomes involved
in the process. The family has expectations, dreams, aspirations, and hopes for each
member, which ultimately influences the person’s goals and choices.
D. My Values A person’s values are his/her personal convictions about what is
desirable. Values influences how a person acts and what we expect of others. These
also influence our choices and our goals.
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INTRA AND INTERPERSONAL DEVELOPMENT
INTRAPERSONAL DYNAMICS – (inner self) dealing with one’s inner
self, like emotions Intrapersonal skills and interpersonal skills are two
competencies that leaders must continually develop and refine in order
to have the optimal positive effect on followers in situations that require
changes to activities, procedures, and beliefs. Intrapersonal skills
concern the state of mind of an individual and the behavioral stability of
that person as measured by their emotional intelligence.
INTERPERSONAL RELATIONSHIP – (outer self) Personal and social
relationship of a person with others which develops systems of shared
expectations. Interpersonal skills on the other hand are concerned
with social intelligence in terms of the interaction of multiple
individuals and the effects of communication on accomplishing
objectives and building relationships within groups and organizations.
Interpersonal development helps organizational leaders to achieve
"instrumental goals" that further the agenda of the firm.
According to social scientists, there are four distinct stages a person passes through in
route to improving communication with others.
The first is "beginning awareness", in which the subject learns that a better way to
behave will help achieve more effective results.
This is followed by the second stage, "awkwardness", in which the initial forays at
implementing new behavior skills are not as honed or refined as one would like and
mistakes are more common.
The third stage, "skillfulness", marks a time when the subject is proficient at
implementation and achieves success in expression with satisfactory results, but
needs to conduct considerable planning and real-time thinking in order to execute.
Finally, after further practice, one arrives at the fourth stage called "integration." This
level is achieved when appropriate automatic reactions take place without conscious
intervention on the part of the performer. The key to achieving the fourth stage of
behavioral proficiency occurs when the subject understands the concept of "cognitive
complexity," defined as the ability to understand a plethora of different angles for
examining an issue, or putting yourself in the other person's shoes.
DEALING WITH CONFLICTS
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Interpersonal Conflict
In interpersonal conflict, you are in conflict with other individuals. This is considered a major
level of conflict and can occur between co-workers, siblings, spouses, roommates and
neighbors. This is the form of conflict most people have in mind when they think about
being in conflict.
Intrapersonal Conflict
Intrapersonal conflict is also called intrapsychic conflict. It occurs
within you. This conflict can develop out of your own thoughts,
ideas, emotions, values and predispositions. Intrapersonal conflict
occurs when you internally argue with yourself about something,
such as when you want a new pair of shoes but you know you
should not spend the money on them
Significance
These types of conflicts are important because we encounter them on a daily basis and
have to negotiate through them. You may think of conflict as negative, but both
interpersonal and intrapersonal conflict can have benefits
Healthy conflict provides you with the skills to develop
better relationships, gain an understanding of yourself,
increase your resolution skills and avoid negative and
damaging reactions.
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PERSONALITY DEVELOPMENT
Personality development is the developing a personality cult so as to create a strong
positive impression about self with the targeted group, or in general; and more pertinent
aspect of such personality is to maintain and prove in a long run.
Personality may be defined in the following aspects;
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ACTIVITY SHEET NO. 1 PERSONAL DEVELOPMENT
OBJECTIVES: After completing this activity, you should be able to:
1. Prepare one’s career which includes on personal competencies
2. Design and build an actual career stating strengths, interests and goals.
Materials needed: Activity Sheet and pen Procedure/Task:
1. Read Information Sheet No. 3.1-1
2. Answer the activity no. 1 one’s Career.
3. Let the trainee give honest and freedom of choice to organize a personal career
planning.
Your own career
A. Strengths
Come up with five traits, which you consider as your strengths. In what instances
have these become helpful?
1.
2.
B. My Interests
1. What are some of your interests? List some of them and identify why these or things
are interesting to you.
2. What are some activities you are not interested in or prefer not to indulge.
3. What do your interests reveal about you?
My Values
1. What is important for you?
2. Choose among the list, and rank according to importance to you.
_______making use of my abilities
_______receiving high pay compared to the amount of work I do
_______having a feeling of accomplishment
_______having pleasant working conditions
_______being able to work alone
_______being able to do things for others
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_______being somebody
_______receiving praise and recognition
3. Discuss how your values influence your lifestyle
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SELF CHECK
MULTIPLE CHOICES: Write the letter of the correct answer in the spaces provided before
its number.
1. A development that a person seeks to understand the psychological mechanisms
and sociological dynamics that determine the emotions they experience within
oneself.
a) interactive
b) interpersonal
c) intrapersonal
d) personal
2. In a conflict, these provides you with the skills to develop better relationships,
gain an understanding of yourself, increase your resolution skills and avoid
negative and damaging reactions.
a) conditional conflict resolution
b) final resolution
c) healthy conflict resolution
d) initials conflict resolution
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ANSWER KEYS
Multiple choice.
1. c
2. c
3. b
4. b
5. c
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Goals should be appropriate to and consistent with the mission and vision of the
organization. Each goal adopted by the organization should be one that moves the
organization toward the achievement of its vision. RELEVANT goals will not conflict
with other organizational goals. As noted earlier, goals are set by or in concert with
the person responsible for achievement. It is important that all short-term goals be
relevant (e.g., consistent) with the longer-term and broader goals of the
organization.
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Finally, a goal must be (time bounded) bound by time. That is, it must have a
starting and ending point.
It should also have some intermediate points at which
progress can be assessed. Limiting the time in which a
goal must be accomplished helps to focus effort toward
its achievement.
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SELF CHECK
MULTIPLE CHOICES: Write the letter of the correct answer in the spaces provided before
its number.
1. It is one of the basic tools used by organizations to assist in setting a direction and
achieving its goals.
a) goal setting
b) management
c) planning
d) programming
2. In goal setting, these means there should be a limiting time in which a goal must be
accomplished.
a) measurable
b) smart
c) specific
d) time bounded
3. This means goals should be appropriate to and consistent with the mission and vision
of the organization.
a) attainable
b) relevant
c) smart
d) specific
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ANSWER KEYS
1. a
2. d
3. b
4. d
5. c
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If you want to avoid falling sick often, hygienic way of hand washing is very important.
To wash your hands properly, you have to;
1. First wet your hands,
2. Apply some liquid soap (or soap cake) – preferably anti-bacterial soap – and
3. Rub vigorously on all parts of you hand till above your wrist.
4. You have to rub soap well into your fingers and nails with interlaced fingers
and even rub the back of your palms.
5. Keep doing that for 10-15 seconds before washing it off with a lot of water and
6. Pat dry with a clean towel.
CARE OF SKIN
A cleansing bath not only removes perspiration and waste
products from the skin but serves to stimulate circulation, so
the condition of the skin is improved. The daily bath helps to
quiet the nerves. A mild, pure soap and plenty of lukewarm
water is used.
CARE OF THE HAIR
The hair should be thoroughly combed and brushed at least
once each day. The best time for caring for the hair seems to be
in the morning after the bath has been given. Brushing the hair
once or twice a day helps to keep it clean and lustrous and is
beneficial to the scalp by increasing circulation.
The brush should have moderately hard bristles and the
brushing should be done in firm, even strokes which begin at the
scalp and move outward toward the end of the hair. The style in
which the hair is worn is, of course, a matter of individual choice.
CARE OF THE NAILS
To promote personal hygiene, care of the nails must be
given due consideration. A well-kept fingernail not only
enhances the general appearance but is an added
protection against infection. Scratching the body surface
with dirty fingernails or from eating food that has been
handled by hands with nails that are not clean may have
bad results.
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At regular intervals, fingernails should be trimmed or filed so they are all at desirable length.
Frequent washing of the hands with mild soap with lukewarm water helps to keep nails
clean and prevents hangnails. Push cuticle back each time the hands are washed and use
lotion or cream at night to improve reconditioning of the nails.
CARE OF THE MOUTH
Great emphasis is now placed on the importance of brushing the
teeth trice, a day; seeing the dentist twice a year. Dental products
are widely advertised and the general public is reminded of the
importance of good oral hygiene maintaining health. A healthy
condition of teeth and gums depends to some extent on proper
nutrition. Foods that require chewing, thus furnishing the exercise
and activity needed for teeth and gums to keep them in good
condition should be contained in the diet.
In giving proper mouth care, one should be familiar
with basic requirements for a satisfactory dentifrice
and toothbrush. The dentifrice which maybe a liquid,
paste, or powder, maybe chosen for the flavoring
agent used and the effectiveness with which it
cleanses and polishes the teeth. A strong salt solution
made from ordinary table salt maybe used as a
substitute for a commercial dentifrice.
The proper method of holding the toothbrush is circular and up and down movement so the
teeth are brushed downward or upward away from the gum line. When the teeth have been
thoroughly brushed, the mouth should be rinsed well. Teeth should be brushed before
breakfast each morning and after meal during the day.
CARE OF DENTURES
If you are wearing artificial dentures, it is necessary to take care of them and see that they
are not misplaced or broken. When not in the mouth, the dentures should be immersed in a
mild antiseptic solution. A suitable container should be used, labeled clearly and kept in the
bedside table drawer. Where there is little danger of the dentures being broken or lost.
APPROPRIATE PERSONAL HYGIENE PRACTICES
1. Keep hair short or wear a cap.
2. Wash the hands before starting to work and apply a barrier cream for
protection against dermatitis.
3. Keep the hands and arms away from all unprotected areas of skin and from
the hair when working.
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4. After the work, wash the hands with medicated soap.
5. Report even slight cuts and abrasions to the trainer/company first aid
representatives.
6. Wear clean clothing as often as possible and avoid a build-up of dirt on any
working clothes.
SELF CHECK
MULTIPLE CHOICES: Write the letter of the correct answer in the spaces provided before
its number.
1. This plays an importance role in everyone’s life from day one till death regardless of your
age and gender.
a) goal setting
b) personal hygiene
c) personal life
d) interpersonal
2. The following are some of the appropriate personal hygiene practices
a) After the work, wash the hands with medicated soap.
b) Keep hair short or wear a cap.
c) Keep the hands and arms away from all unprotected areas of skin and
from the hair when working.
d) Wash the cars during rainy days.
3. If you are wearing artificial dentures, what is the proper care when it is not in the mouth?
a) Dentures should be immersed in a mild antiseptic solution.
b) It should be place in a glass of water.
c) It should be placed in a clean plastic container.
d) Should be wrapped in a clean sheet of paper and place it inside the
cabinet.
4. In proper care of mouth, how many times in a year are advisable of seeing the dentist?
a) as need arises
b) once a year
c) thrice a year
d) twice a year
5. In proper care of hair, it should be thoroughly combed and brushed at least each day.
a) four times
b) once
c) thrice
d) twice
Date
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ANSWER KEYS
1. b
2. d
3. a
4. c
5. b
Date
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INFORMATION SHEET 3.1-4
Code of ethics
An ethical code is adopted by an organization in an attempt to assist those in the
organization called upon to make a decision (usually most, if not all) understand the
difference between 'right' and 'wrong' and to apply this understanding to their decision. The
ethical code therefore generally implies documents at three levels: codes of business
ethics, codes of conduct for employees and codes of professional practice. Professional
codes of ethic vary from organization to organization.
WORK ETHICS
The duty to preserve one’s life implies the duty to work. Work is a creative process for self-
development when properly combined with leisure. It is healthful and promotes both mental
and physical well-being.
THE MEANING OF WORK
Work is the legitimate use of our mental and bodily powers for economic gain of profit.
1. Work is the “use” or application of our physical powers to accomplish a certain
task. It is considered “use” because nobody can own another man’s body, nor can
anyone sell his body or any part of it, for purposes of material advantage and gain.
The sanctity of human life demands preservation, care and proper use of our bodily
faculties.
2. Work is the purpose of obtaining an economic gain for the laborer. It belongs to the
essence of work that is compensated. Such compensation is based on justice and
can take the form of wages, share in harvest or commercial goods.
The Right Work
The right to work is based on natural law. Man has basic needs which must be satisfied in
order for him to survive. This right implies the right to private ownership. If a person cannot
own the means by which he derives his subsistence, then he cannot provide for his life and
for those of his dependents.
Work as a Natural Duty to Oneself
Work is directed to the promotion of life. It is a personal duty since each one has the moral
obligation to take care of himself and not be a burden to others. The obligation assumes
greater proportion as one becomes head of the family.
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CODE OF ETHICS
Code of Conduct and Ethical Standards for Company Officials and Employees
I. Declaration of Policies - It is the policy of company to promote a high standard of ethics
in its service to the public. Company officials and employees shall at discharge their duties
with the utmost responsibility, integrity, competence and loyalty and uphold the company
interest over personal interest.
II. Norms of Conduct
a. Commitment – company officials and employees shall always uphold the
companies’ interest over and above personal interest.
b. Professionalism – company officials and employees shall perform and
discharge their duties to the highest degree of excellence, intelligence and
skill.
c. Morals – company officials and employees shall remain true to management at
all times. They shall at all times refrain from doing acts contrary to law, good
morals, good customs, public policy, public orders, public interest and existing
company rules, regulations and policies.
d. Service – company officials and employees shall extend prompt, courteous,
adequate and responsible service to their customers, and provide information
of their policies and procedures except when confidential in nature in clear and
understandable language, they must be selfless in their duties and actions to
the community in general.
Dignity – company officers and employees shall at all times honor God the Almighty, be
loyal to the Republic of the Philippines and company.
Simplicity – company officers and employees and their families shall lead prudent lives
appropriate to their position and income.
e. Disclosure – company officers, Division Heads, Department Heads and
employees shall not use or indulge, confidential or classified information
officially known to them by reason of their office and make available to the
public interest unless with written consent and approval of the President of
CEO.
III. Penalties – any officer or employee, regardless of whether or not he or she holds office
or employment in a casual, temporary, hold over, permanent or regular capacity committing
any violation of Code of Ethical Standards shall be penalized in accordance with the
penalties imposed by over Company’s Code of Discipline.
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LEARNING OUTCOME # 2 Set and meet work priorities
CONTENTS:
Organizational key result areas (KRA)
Work values and ethical standards
Company policies on the use and maintenance of equipment
ASSESSMENT CRITERIA:
Competing demands to achieve personal, team and organizational goals and objectives are prioritized.
Resources are utilized efficiently and effectively to manage work priorities and
commitments.
Practices and economic use and maintenance of equipment and facilities are followed as
per established procedures.
Job targets within key result areas are attained.
CONDITION:
The students/ trainees must be provided with the following:
Handouts on
Organizational KRA
Work values and ethics
Company policies and standards
Sample job targets
Learning guides
CD’s, VHS tapes, transparencies
ASSESSMENT METHOD:
Role play
Interview
Written examination
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LEARNING EXPERIENCES
Learning Outcome # 2: Set and meet work priorities
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INFORMATION SHEET NO. 3.2-1
Organizational key result areas (KRA)
Organizational Key Result Areas (KSA)
“Key Result Areas” or KRAs refer to general areas of outputs or outcomes for which the
department’s role is responsible.
Key Result Area in simple Terms may be defined as Primary responsibilities of an
Individual, the core area which each person is accountable.
Definitions;
Profit:
The net profit or surplus before tax planning efforts, produced by the efficient
operation and effective administration of your enterprise
Sales/income/ revenue:
The gross or top line billing/invoicing produced by all operational activities of your
enterprise.
Community image:
The way your organization is perceived by the social, vendor, customer and
employee communities - Stakeholder perceptions.
Customer/client satisfaction:
The policies, procedures and values that determine how your people provide service,
and to what degree your customers/ clients' needs will be satisfied.
Physical environment (place):
The physical space, layout, ambiance, tools and equipment that your people work in
and with. Satellite offices, branches.
People:
The number, positions, qualifications, pay scales, benefits, and training/development
needs of your people at all levels. How you compensate them; how you recruit, hire,
appraise performance, promote and transfer; your organization's policies & structure.
Diversification:
The identification/creation/acquisition of new products, services, geographic &
demographic markets to ensure your organization's continued competitive viability.
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Systems, procedures & technology:
The methods, principles and technologies used, the "way you do things," to ensure
the best use of human, financial and equipment resources to generate profit and
satisfy your customers.
Importance of KRAs.
Set goals and objectives
Prioritize their activities, and therefore improve their time/work management
Make value-added decisions
Clarify roles of department or individual
Focus on results rather than activities
Align their roles to the organization’s business or strategic plan
Communicate their role’s purposes to others
Conditions of KRAs
Key result areas (KRAs) capture about 80% of the department’s work role. The
remainders are usually devoted to areas of shared responsibility.
Each KRA should capture at least 5 % of work role
Value of KRAs.
Identifying KRAs helps individuals: ·
1. Clarify their roles
2. Align their roles to the organization’s business or strategic plan
3. Focus on results rather than activities
4. Communicate their role’s purposes to others
5. Set goals and objectives
6. Prioritize their activities, and therefore improve their time/work management
7. Make value-added decisions
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Read information sheet 3.2-2 Work values and ethical standards
WORK VALUES
Work values are set of standards that determine attitudes, choices and actions. Your work
values are those things in your work life that you consider to be important. It is crucial to
know your work values if you want to find your ideal job. When you design your career
based on your values, your motivation will be greatly increased and your chances of
success and fulfillment will greatly improve.
Developing your values
The first step in developing gender values is to develop your gender sensitivity and raise
your gender awareness. Gender awareness is a way of seeing, a perspective- insights
which form our understanding of people and society. It means looking at things with new
eyes, which are constantly open to new learning.
Understanding the differences between sex and gender, developing the ability to identify
gender issues and biases and appreciating the importance of gender sensitivity, gender
equality and gender equity are all important in achieving a happy career life.
List of Top Ten Work Values that Employers Look for in Employees
Work Values Description
1. Strong work ethics Possesses willingness to work
hard and smart.
Learns the most efficient way to
complete tasks and finds ways to
save time while completing daily
assignments
Shows concern about his/her job
and complete all projects while
maintaining a positive attitude
Doing more than what is expected
of the job
Shows management that you
utilize good time management
skills and don’t waste valuable
company time attending to
personal issues not related to the
job.
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2. Dependability and responsibility Comes to work on time; keeping
your supervisors abreast of
changes in your schedule or if
you are going to be late
Are responsible for their actions
and behavior
Shows your employer that you
value your job and that you are
responsible in keeping up with
projects and keeping them
informed of the things that they
should know about
3. Possessing a positive attitude Gets the work done in a
reasonable period of time and
motivates others to do the same
without dwelling on the
challenges that inevitably come
up in any job.
Creates an environment of good
will and who provides a positive
role model for others.
Having a positive attitude is
something that is most valued by
supervisors and co- workers and
that also makes the job more
pleasant and fun to go to each
day
4. Adaptability Maintains flexibility in completing
tasks in an ever-changing
workplace.
Being open to change and
improvements
Adaptable to the personality and
work habits of co-workers and
supervisors to be able to work
effectively as a team.
Views change, strategies and
ideas as opportunities to
complete work assignments in a
more efficient manner
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5. Honesty and integrity Is trustworthy and maintains honesty
and integrity above all else
When working for an employer they
want to know that they can trust what
you say and what you do.
Successful businesses work to gain
the trust of customers and maintain
the attitude that “the customer is
always right”.
Responsible to use his/her own
individual sense of moral and ethical
behavior when working with and
serving others within the scope of
his/her job.
6. Self-motivated Requires little supervision and
direction to get the work done in a
timely and professional manner
Takes the initiative to get the work
done without any prodding from
others
Employers can do their part by
offering a safe, supportive, work
environment that offers employees
an opportunity to learn and grow.
Working in a supportive work
environment and taking the initiative
to be self-directive will provide
employees with a better sense of
accomplishment and increased self-
esteem.
7. Motivated to grow and learn Interested in keeping up with new
developments and knowledge in the
field. It has been noted that one of
the top reasons employees leave
their employers is the lack of
opportunity for career development
within the organization. Learning new
skills, techniques, methods, and/or
theories through professional
development helps keep the
organization at the top of its field and
makes the employee's job more
interesting and exciting. Keeping up
with current changes in the field is
vital for success and increased job
security.
Date
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8. Strong self – confidence A self – confident person is someone
who
inspires others.
A self-confident person is not afraid
to ask questions on topics where they
feel they need more knowledge.
They feel little need to impress others
with what they know since they feel
comfortable with themselves and
don’t feel they need to know
everything.
Does what he/she feels is right and is
willing to take risks.
Admits mistakes.
Recognizes their strengths as well as
their weaknesses and are willing to
work on the latter.
Have faith in themselves and their
abilities which is manifested in their
positive attitude and outlook on life.
Exhibits professional behavior at all
times
9. Professionalism Professional behavior includes
learning every aspect of a job and
doing it to the best of one’s ability.
Professionals look, speak, and dress
accordingly to maintain an image of
someone who takes pride in their
behavior and appearance.
Completes projects as soon as
possible and avoid letting
uncompleted projects pile up.
Completes high quality work and is
detail- oriented
Are enthusiastic about their work and
optimistic about the organization and
its future.
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10. Loyalty Loyalty in today’s workforce has taken
on a new meaning. It would mean
employees wanting to feel a sense of
satisfaction in their jobs and will do a
good job when they feel that the
employer is fair and wants to see them
succeed. Although this may mean only
staying for five or ten years in a
position, employees can offer loyalty
and make an important contribution
during their time with the company.
Offering jobs that encourage learning
and the development of new skills also
gives employees a sense of
empowerment in the workplace.
Aligning employees’ values with the
goals of the organization will foster
loyalty and a bond between employer
and employee.
Fostering good relationships within an
organization and offering constructive
ways to handle conflict provides a win
– win situation for both employer and
employee.
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MATERIALS HANDLING AND STORAGE
General Provisions:
1. Use of mechanical equipment. Where mechanical
handling equipment is used, sufficient safe clearance
shall be allowed for aisles at loading decks, through
doorways and wherever turns or passage must be
made. Aisles and passage ways shall be kept clear
and in good repair, with no obstruction across that
could create a hazard. Permanent aisles and
passageways shall be appropriately marked.
2. Secure Storage. Storage of material shall not create
a hazard. Bag container, bundle etc. stored in tiers
shall be stacked, blocked, interlocked and limited in
height so that they are stable and secure against
sliding or collapse.
3. Housekeeping. Storage areas shall be kept free
from accumulations of materials that constitute
hazards from tripping, fire, explosion, or pest
harborage vegetation control shall be exercised
when necessary
Personal protective equipment can be very effective in reducing injuries when the
protective equipment is selected based on its intended use, when employees are trained to
its use, and when that equipment is properly maintained. The company is required by the
law to provide protection for the employees and to ensure that the equipment is worn by the
workers.
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1. Give at least five company policies on the use and maintenance of equipment.
a.
b.
c.
d.
e.
2. Identify materials handling and storage
a.
b.
c.
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Answer keys
COMPANY POLICIES ON THE USE AND MAINTENANCE OF EQUIPMENT
Check your mastery of company policies on the use and maintenance of equipment by
completing question/task below:
1. Give at least five company policies on the use and maintenance of equipment.
To ensure safety and practice economic use of resources company adhere guidelines on
the maintenance of equipment.
1. Follow all established safety regulations.
2. All required safety outfits for the job must be worn at all times.
3. Always wear uniforms during work hours and be sure to put on the required
safety outfits while on work.
4. Do not engage in any form of horseplay, practical jokes, throw things and
other activities that are dangerous.
5. Do not enter processing sections or operate equipment not under your
charge. Never enter restricted areas you have been authorized to do so.
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CONTENTS:
Qualification standards
Gender and development (GAD) sensitivity
Professionalism in the workplace
List of professional licenses
ASSESSMENT CRITERIA:
1. Training and career opportunities relevant to the job requirements are
identified and availed.
2. Licenses and/or certifications according to the requirements of the
qualifications are acquired and maintained
3. Fundamental rights at work including gender sensitivity are manifested/
observed
4. Training and career opportunities based on the requirements of
industry are completed and updated.
CONDITION:
The students/trainees must be provided with the following
Quality standards
GAD handouts
CD’s, VHS tapes on professionalism in the workplace
Professional licenses samples
ASSESSMENT METHOD:
Role Play
Interview
Written examination
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LEARNING EXPERIENCES
Learning Outcome # 3. Maintain professional growth and development
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INFORMATION SHEET No. 3.3-1
Qualification standards
QUALIFICATION STANDARDS
It is common in business to have employee whose
performances are not satisfactory and who are sometimes an
actual problem to management. In getting the right man for the
job there must be a better system in selecting the best man for
the job.
TECHNIQUES FOR SELECTION
The first requirement of the selection process is knowledge of
1. the exact nature of the work in the vacant positions
2. its duties and responsibilities
3. the requirements of the job, such as mental effort, skill and physical
demands
A JOB DESCRIPTION – tells what is done on the job, how it is done, why it is done, and
the skills involved in doing it.
JOB SPECIFICATIONS – to determine the right kind of man needed for the job it is
necessary to know the specific qualifications of the man who is to do it, the amount and
type of experience needed to perform the job, special training on the job and on jobs related
to it, special abilities and aptitudes, age, physical qualifications and other requirements.
JOB ANALYSIS – the study of each job operation involved in a certain job. It includes
information about the essential abilities, experience, and training to do the job.
TRAINING – this involves observing others who are skilled in the performance to be
learned and / or following instructions.
PHILOSOPHY OF TRAINING
1. Capacity for human growth – everyone in an organization should dedicate himself
towards constant personal growth and development in order to make the company grow
and develop.
2. Unique value of each human person – each one is a person in his own right, different
from all others. Each one must be developed and trained.
3. Training and development is established on the belief in the possibility of an ideal
union between the organizational objectives and the employee’s interest.
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MANPOWER DEVELOPMENT
OBJECTIVES OF AN ORGANIZATION
1. To attract and retain competent members.
2. To motivate members to strive to increase their contribution to the organization.
3. To achieve maximum value from their work in return for training and development
cost incurred.
EMPLOYEE’S EXPECTATION
1. Equitable manpower development treatment.
2. Opportunities for deserved advancements, promotions or transfers.
3. Favorable work situations in which maximum contributions can be made.
4. To be kept informed on training matters affecting him. the manpower development
program
A good manpower development program must provide a planned strategy for a continuing
development of the abilities of all employees and officers so that they can continue to
maximize their contribution towards the attainment of the company’s goal and at the same
time achieve their own employment goals.
Formal training and development programs should be directed towards the following:
1. Preparation of staff for specific new job assignments.
2. Expanding working skills, functional expertise and management competence.
3. Broadening working perspective, inter-functional understanding and business
outlook.
Actual training activities, however, must be based on:
1. Well-defined goals and objectives to be achieved.
2. Training needs of staff identified for training and development.
Manpower development and training requires the harmonized efforts of the following:
1. Trainee – who must have the motivation and capacity to learn and apply his
learning.
2. Trainor – who must have the expertise and interest to teach.
3. Immediate superior – who must put his confidence in the trainee and provide him
with opportunity to apply his learning.
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ACTIVITY SHEET NO. 1
QUALIFICATION STANDARDS OBJECTIVE:
1. Identify trainings and career opportunities.
Materials:
Activity Sheet
Pen
Procedures/Tasks:
1. Read Information Sheet No. 1
2. Analyze the importance of qualification standards including the trainings and career
opportunities.
3. Answer the Activity Sheet No.1
4. Ask the instructor to evaluate your answer.
Give your own opinion on “the effectivity of an individual to work depends on his
qualification to the job”.
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
___________________________________________
Complete this statement: formal training and development programs should be:
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
__________________________________________
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SELF – CHECK
QUALIFICATION STANDARDS
Check your mastery of Qualification Standards by completing question/task below:
A. Identify the following:
1. 1. This involves observing others who are skilled in the performance to be learned
and /or following instructions.
2. Tells what is done on the job, how it is done, why it is done, and the skills involved in
doing it.
3. The study of each job operation involved in a certain job.
4. One who must have the motivation and capacity to learn and apply his learning.
5. One who must have the expertise and interest to teach.
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ANSWER KEY
QUALIFICATION STANDARDS
A.
1. Training
2. A job description
3. Job Analysis
4. Trainee
5. Trainor
B.
1. capacity for human growth
2. unique value of each human person
3. possibility of an ideal union between the organizational objectives and the
employee’s interest.
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INFORMATION SHEET No. 3.3-2 GENDER AND DEVELOPMENT
Gender and development (GAD) – are about
being faithful to the principle that development is
for all.
Fairness and equity demand that everyone in
society, whether male or female has the right to
some opportunities to achieve a full and satisfying
life
Principles for Gender-Fair Society
1. Marginalization – both male and female should be given equal pay for work of equal
value, economic independence and economic opportunity
2. Subordination – equality in the quality participation in decision-making and
recognition of capabilities.
3. Multiple burden – there should be shared parenting and shared housework.
4. Gender stereotyping – liberation from stereotyped images where male is considered
superior from female.
5. Violence Against Women – women freedom from violence and from harassment.
Personal – personhood development.
Gender awareness
Gender equality means that women and men enjoy the same status and conditions and
have equal opportunity for realizing their full human rights and potential to contribute to the
national, political, economic, social and cultural development of their countries. They should
also benefit equally from the result of development.
Gender equality is therefore the equal valuing by society of both the similarities and
differences between women and men, and the varying roles that they play.
Gender equity moves beyond a focus on equal treatment. Gender equity is the process of
being fair to women and men. It means giving to those who have less on the basis of
needs, and taking steps to compensate for historical and social disadvantages that prevent
women and men from otherwise operating on a level playing field. Equity can be
understood as the means, and equality is the end. Equity leads to equality.
A gender-blind person is someone who does not explicitly
distinguish between the sexes. Assumptions incorporate biases
in favor of existing gender relations and so tend to exclude
women.
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A gender-sensitive/aware person is someone who recognizes that women and men are
constrained in different and often unequal ways, and that they may consequently have
differed and sometimes conflicting needs, interests and priorities.
Becoming a gender sensitive person
Respectful of the “pagkatao” of every individual across the lifecycle and social
categories.
Recognizes gender inequalities and biases transmitted from generation
to generation, and the need to transform structural and personal inequities and
biases.
Commits self to healing relational inequities and biases at the personal and
institutional levels.
Works towards empowering and gender-fair relationships in all aspects of life.
Possesses the gender lens at looking at specific gender issues in different
situations
THE RIGHTS OF THE WOMEN
1. the right to life, dignity and self-development
2. the right to nationality
3. the right to legal equality
4. the right to quality education
5. the right to equal employment
6. the right to greater political participation
7. the right to adequate social, health, and other support services
8. the right from fear and violence
9. the right to freedom from exploitation and abuse
10. the right to reproduction to include the right to decide the number and spacing of
children
11. the right to protection from suffering, heavy losses, repression, and cured
treatment during armed conflict and the ravage of war.
Practicing My Work Values I should…
1. Be consistent in doing your daily actions that reflect
what you believe are right and wrong.
2. When you commit a mistake, admit your mistake and
do something about it.
3. Develop communication skills in responding
appropriately to people who ask you to act in
inappropriate ways.
4. Honesty is still the best policy.
5. Simplicity. The most profound solutions are simple.
Self-esteem. All behavior derives from self-esteem.
– People may essentially have three main degrees of self-esteem:
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High Self-esteem - is to feel confidently capable for life, or, to feel able and worth, or to feel
right as a person.
Self-esteem
Self-confident
Feels worthy
Happy
Inner Peace
Respectful
Can learn from mistakes
Takes calculated risks
Can hear criticism
Accepts and empowers others
Obstacles a means to move
forwards
Clarity
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ACTIVITY SHEET 1
Assessing Workplace Ethics
A. Application (Plenary)
Materials:
pentel pens/ markers,
masking tape,
manila paper,
photocopies of Worksheet
meta cards
Time frame: 1.5 hours
Instruction to the trainees:
1. Answer the following questions and write down the answers on a manila paper which
will be posted on the wall for reference.
What do you consider as the top three (3) problems in the workplace?
What work values are critical to the success of an organization?
3. Categorize the metacards you are holding and put the card inside the pocket mark
“Gender aware/sensitive characteristic and the Gender blind/bias characteristic.
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Work Sheet No. 1: Work Values – What is Important to Me?
Direction: Put a check mark on the box that best describes the significance of the Work
value in your life.
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ACTIVITY SHEET
GENDER AND DEVELOPMENT
OBJECTIVES:
1. Identify gender equality
2. Analyze the rights of women
Materials
Activity Sheet
Pen
Procedure/Task:
1. Read Information Sheet No. 3. 3-2
2. Divide the class into smaller group.
3. Give them 5 –10 minutes roles play about gender equality.
4. Evaluate the presentation.
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SELF–CHECK
GENDER AND DEVELOPMENT
Column A Column B
This includes:
Proper grooming- clean cut, no body odor, clean fingernails, well pressed uniform
etc.
Good posture- straight body, no hands-on pocket, relaxed
Natural smile
Eye contact but not sneering look
Absence of unpleasant mannerism like scratching hair, biting nails, etc. People with
mannerism lose their poise and make an impression that they have no confidence
in themselves
Pleasant disposition, no display of irritation
Appropriate dress and wardrobes- one that fits the occasion and the place
Oral hygiene, no bad breath
Appropriate make up for women, not one that too heavy
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2. Verbal projection
This includes:
Being careful with tone, pitch and body language. Tone must be warm and not
harsh to the ear
Well-modulated voice- too loud can be interpreted as aggression, too soft voice
projects weakness of character and inhibition
Spontaneity in expression, not stammering. This indicates mastery of ideas, making
the person sound more credible
Speaking with authority- ability to explain and justify ideas, readiness to answer
questions. This gives an impression that one knows what he is talking about.
Tactfulness- saying the right things on the right time and in the right place
Assertiveness in expressing oneself- sensitivity to the feelings of others, always
conscious of one’s social impact.
This includes:
Adherence to professional/industry standards of service
Compliance to standard operating procedures
Assertive behavior
Adherence to work ethics and respect to protocol
Being discreet with confidential matters
Practice social graces- proper table manners, telephone courtesy, appropriate
behavior in public, etc.
Professionalism means avoiding bad habits at work like:
Yawning
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Grouping together with other staff for a chat while on duty
Using sign language like pointing a finger (instead, approach the person and say
what you want)
Shouting, giggling, loud conversation and horse playing.
Daydreaming, eavesdropping
Indulging in customer’s private conversations
Putting hands on pocket and playing with pocket coins
Leaning on walls, tables and chairs (for bellboys, security guards, escorts, etc.)
Sneering or staring look
Frowning look and show of irritation
Chewing gum while on duty or while talking to customers
Bluffing customers o Reading newspapers/magazines while on duty
Singing, whistling
Use of rude and insulting language
Pointing at something at someone with a finger
Interrupting customers conversation unless for valid reasons
Divulging confidential information to customers.
Leaving one’s station longer than necessary.
ACTIVITY SHEET
PROFESSIONALISM IN THE WORKPLACE
OBJECTIVE:
1. Identify professionalism in the workplace.
Materials:
Activity Sheet Pen
Procedure/Task:
1. Read Information Sheet No.3
2. Answer the Activity Sheet No. 3
3. Ask the assistance of the instructor to evaluate your answer.
Here are some questions you can ask yourself to check how far you are from being a
professional:
3; Always 2: Almost Always 1: Rarely 0: Neve
A. PHYSICAL PROJECTION
SCORE QUESTIONS
Do I wear a uniform that is clean and wrinkle free?
Do I ensure proper matching of colors in my attire?
Is my hair neatly combed, clean and worn in style that is becoming to me?
Do I always feel and look clean and tidy?
Do I use simple jewelries appropriate to my job?
Is my hair neatly combed, clean and worn in style that is becoming to me?
Am I free of unpleasant mannerisms?
Are my shoes well shined and their heels in good condition?
Do I change my stockings and underwear every day?
Are my nails clean, well-shaped, with moderate length?
Do I make it a habit to wear deodorants, especially when I perspire heavily?
Do I wear light cologne during my duty?
Am I free of body odor?
Am I free of any bad breath?
Do I wear simple and appropriate make-up? (Ladies only)
Do I retouch my make-up from time to time? (ladies)
Do I fix my hair from time to time?
Am I relaxed and not rattled by irritating or uncomfortable situations on the job?
Do I maintain a good posture while on the job (straight body, not leaning on walls,
chairs)
Sub-total ( A )
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B. VERBAL PROJECTION
SCORE QUESTIONS
Do I speak with a friendly tone and modulated voice?
Do I use a simple language in my conversation with people?
Do I maintain eye contact while conversing with others?
Do I pay full attention when talking to them?
Do I express interest in what people say by active
listening, nodding head, asking questions, etc.?
Am I more of the listener rather than a talker?
Do I allow others to finish their statement before I react?
Am I cautious of the words I speak to avoid hurting or antagonizing
others?
Do I know how to keep confidential matters?
Do I avoid speaking gossip nor indulging in gossips?
Do I generously use magic expressions like please, kindly,
may, do you mind, I’m sorry, etc.?
Can I maintain my composure when talking to unreasonable or
irritating person?
Am I honest and sincere in my communications and avoid bluffing
anyone?
Do I avoid unpleasant non-verbal signals like sour face,
inattentiveness, sneering or staring look, etc., when dealing with
people?
Subtotal (B)
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Answers:
Add your score per category. The average score is calculated as total
score divided by the number of items.
Total Score :
Average Score : Average Score of
Remarks : 2.8 – 3.00 is high score
A. Physical Projection : 2.5 – 2.70 is moderate
or
B. Verbal Projection : acceptable
C. Ethics : Below 2.5 is not
Grace : acceptable
Grand Total :
From the results of the test, identify your weak points as a
professional.
Physical Projection
Verbal Projection
Ethics/Social Graces
Date
Developed: Document No. 500311107
January 7, 2025 Issued by:
Practicing Career Page 68 of 74
Professionalism Developed:
Jerson H. Beduya
Revision #
01
SELF CHECK
PROFESSIONALISM IN THE WORKPLACE
Check your mastery of Professionalism in the workplace by completing the question/task
below:
What is a professional worker?
1.
2.
3.
4.
5.
ANSWER KEY
What is a professional worker?
1. The professional worker does not require close supervision or direction. He
directs himself. He plans his own activities. He works independently.
2. The professional worker does not regard himself as an employee. He regards his
supervisor as fellow professional worker.
3. The professional worker does not work by the hour. He expects the overall sum
for which he agreed to perform his duties.
4. The professional worker adjusts his working hours to meet the necessities of his
duties without regard of thought for overtime work.
5. The professional worker takes full responsibility for the result of his action and
efforts. He makes his own decision and acts upon them.
Date
Developed: Document No. 500311107
January 7, 2025 Issued by:
Practicing Career Page 69 of 74
Professionalism Developed:
Jerson H. Beduya
Revision #
01
2. National Certificate
Plumbing NC II Machining NC I
Bookkeeping NC IV Front Office
Services NC II Machining NC II
Housekeeping NC II
3. Professional License
Career Counseling
To help students know themselves, their strengths and weaknesses and guide
them in enhancing their academic training, knowledge and technical skills to
become competitive in their chosen field.
ACTIVITY SHEET
LIST OF PROFESSIONAL LICENSES AND CERTIFICATION’S OBJECTIVE:
1. Classify the different professional licenses and certifications:
MATERIALS:
Activity Sheet Pen
PROCEDURES/TASKS:
1. Divide the class into a smaller group.
2. The group will conduct an interview of people who obtained and renewed their
licenses relevant to their career.
a) Let the group formulate their guide questions based on how the individual
obtained their licenses and certifications.
b) Report the group output.
Date
Developed: Document No. 500311107
January 7, 2025 Issued by:
Practicing Career Page 73 of 74
Professionalism Developed:
Jerson H. Beduya
Revision #
01
SELF - CHECK
LIST OF PROFESSIONAL LICENSES AND CERTIFICATIONS
Check your mastery of Professionalism in the workplace by completing the question/task:
Classify whether the following sample are professional licenses or certificate of
competency. Write them on the box: