Create Descriptive Notes of Following Passage---A_.
Create Descriptive Notes of Following Passage---A_.
II. Communication:
● Definition: Vital human interaction process involving conveying information, ideas, and
emotions.
● Methods/Channels:
1. Verbal:
■ Face-to-Face (conversations, meetings)
■ Telephone (calls, voice messages)
2. Written:
■ Emails
■ Letters
■ Memos
■ Reports
■ Notes
3. Non-Verbal:
■ Body Language (gestures, expressions, posture, eye contact)
■ Visuals (charts, graphs, infographics)
■ Sign Language
4. Digital:
■ Instant Messaging
■ Video Conferencing
■ Social Media
■ Forums/Online Communities
5. Visual:
■ Presentations
■ Infographics
■ Charts & Diagrams
6. Formal:
■ Official Documents
■ Newsletters
7. Informal:
■ Casual Conversations
■ Grapevine
● Choice of Method: Depends on message, audience, urgency, formality. Clarity and
understanding are paramount.
● Modes of Communication (3 Main):
1. Verbal: Spoken/written words (face-to-face, telephone, video calls, public speaking,
voicemail, oral reports).
2. Non-Verbal: Messages without words (facial expressions, body language, eye contact,
tone of voice, touch).
3. Visual: Conveying information through visual elements (infographics, presentations,
maps, diagrams, symbols, posters, advertisements).
● Communication Cycle: Sender -> Message (encoding) -> Channel -> Receiver (decoding)
-> Feedback.
● Elements of Communication: Sender, Message, Channel, Receiver, Decoding, Feedback,
Context, Noise.
● Feedback Importance: Enhances clarity, confirms understanding, builds trust, improves
skills, resolves misunderstandings, facilitates improvement, strengthens relationships.
III. Feedback:
● Definition: Information/reactions provided about actions, performance, or behavior.
● Importance:
1. Improvement & Learning
2. Motivation & Recognition
3. Enhanced Self-Awareness
4. Goal Setting & Progress Tracking
5. Stronger Relationships
6. Conflict Resolution
7. Quality Improvement
8. Effective Teamwork
9. Course Correction
10.Continuous Growth & Adaptation
● Descriptive Feedback: Detailed, specific information about performance, based on
observation and evidence. Constructive, informative, helpful, actionable. Characteristics:
Specificity, Clarity, Objectivity, Actionable, Supportive, Timely.