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Activity 4 Script 2 (1)

The document outlines the responsibilities of food and beverage service staff, including accurately noting orders, confirming requests, and ensuring quality service. It emphasizes the importance of product knowledge, suggestive selling, and providing attentive service to guests while maintaining hygiene standards. Additionally, it covers the proper handling of food and beverages, as well as the importance of a clean and organized dining environment.

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mitch vivian caban
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Download as DOCX, PDF, TXT or read online on Scribd
9 views

Activity 4 Script 2 (1)

The document outlines the responsibilities of food and beverage service staff, including accurately noting orders, confirming requests, and ensuring quality service. It emphasizes the importance of product knowledge, suggestive selling, and providing attentive service to guests while maintaining hygiene standards. Additionally, it covers the proper handling of food and beverages, as well as the importance of a clean and organized dining environment.

Uploaded by

mitch vivian caban
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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 Note special requests and requirements accurately

 Repeat back orders to the guests to confirm items


 Provide appropriate tableware and cutlery for the menu choices and adjusts in accordance with
establishment procedures
 Place order and send to the kitchen/bar promptly
 Check quality of food
 Check tableware for chips, marks, cleanliness, spills, and drips
 Carry out plates and/or trays safely
 Relay accurately Information about special requests, dietary or cultural requirements to kitchen
where appropriate
Promote food and beverage product:
 Master names and pronunciations of dishes in the menu
 Memorize ingredients of dishes
 Know sauces and accompaniments by heart
 Study descriptions of every item in the menu
 Master common food allergens to prevent serious health consequences
 Provide information about the food items in clear explanations and descriptions
 Offer item on specials or promos to assist guests with food and beverage selections
 Suggest name of specific menu items to guests rather than just mentioning the general categories in
the menu to help them make the choice and know what they want
 Recommend standard food and beverage pairings
 Give several choices to provide more options to guests
 Use descriptive words while explaining the dishes to make it more tempting and appetizing
 Carry out suggestive selling discreetly so as not to be too pushy or too aggressive
 Suggest slow moving but highly profitable items to increase guest check
 Offer second servings of items order
 Mention food portion or size for possible adjustments with the orders
 Recommend new items to regular guests to encourage them to try other items in the menu
Provide food and beverage service to guests:
 Pick up food orders promptly from service areas
 Check food orders for presentation and appropriate garnish and accompaniments
 Serve food orders to the right guests who ordered them
 Serve and clear food orders with minimal disturbance to the other guests and in accordance to
hygienic requirements
 Mention name of the dish or order upon serving in front of the guest
 Monitor sequence of service and meal delivery
 Anticipates additional requests or needs of the guests
 Offers additional food and beverage and served at the appropriate time
 Provides necessary condiments and appropriate tableware based on the food order
 Recognizes delays or deficiencies in service and follow up promptly
 Treats children and guests with special needs with extra attention and care
 Set up tables and chairs
 Serves food according to general service principles
 Handle food based on food safety procedures
 Ensure coordinated service of meal courses
 Keep assigned areas clean
 Clear tables and prepare soiled dishes to be brought for dishwashing after the event or function
 Note and monitor number of guests being served
 Pick up beverage orders promptly from the bar
 Check beverage orders for presentation and appropriate garnishes
 Serve beverages at appropriate times during meal service
 Serve beverages efficiently
 Serve beverages at the right temperature
 Open wine for full bottle wine orders efficiently with minimal disturbance to the other guests
 Carry out wine service
 Carry out coffee and/or tea service
 Remove soiled dishes when guests are finished with the meal
 Handle food scraps in accordance with hygiene regulations
 Clean and store equipment in accordance with hygiene regulations
 Clear, reset and make ready tables for the next sitting when guests are finished with the meal
 Thank guests and give a warm farewell
 Turn off electrical equipment where appropriate

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