DAY 25

Transcript

TRAVEL AGENT: Good morning. World Tours. My name is Jamie. How can I help you?
ANDREA: Good morning. I want some information on self-drive tours in the USA. Could
you send me a brochure?
TRAVEL AGENT: Of course. Could you I have your name please?
ANDREA: Andrea Brown.
TRAVEL AGENT: Thank you. And your address?
ANDREA: 24, Ardleigh Road.
TRAVEL AGENT: Can you spell that?
ANDREA: A-R-D-L-E-I-G-H Road.
TRAVEL AGENT: Postcode?
ANDREA: BH5 2OP
TRAVEL AGENT: Thanks. And can I have your phone number?
ANDREA: Is a mobile alright?
TRAVEL AGENT: Fine.
ANDREA: It’s 07786643091.
TRAVEL AGENT: Thank you. And can I ask you where you heard about World Tours? From a
friend? Or did you see an advert somewhere?
ANDREA: No, I read about you in the newspaper.
TRAVEL AGENT: OK, I’ll get the brochures in the post to you but can I give you some
information over the phone. What kinds of things do you want to do on your holiday?
ANDREA: I’m interested in going to California with my family. I’ve got two children and
we want to hire a car.
TRAVEL AGENT: OK. We have a couple of self-drive tours there visiting different places of
interest in California. The first one begins in Los Angeles and there’s plenty of time to visit some
of the theme parks there.
ANDREA: That’s something on my children’s list so I’d want to include that.
TRAVEL AGENT: Good. Then you drive to San Francisco. From San Francisco you can drive to
Yosemite Park where you spend a couple of nights. You can choose to stay in a lodge or on the
campsite.
ANDREA: I don’t like the idea of staying in a tent. It’d be too hot.
TRAVEL AGENT: Right. And the tour ends in Las Vegas.
ANDREA: OK.
TRAVEL AGENT: The other trip we can arrange is slightly different. It starts in San Francisco.
Then you drive south to Cambria.
ANDREA: Someone told me there’s a really nice castle near Cambria. Will we go near
that?
TRAVEL AGENT: Hearst Castle is on that road so you could stop there.
ANDREA: Good. I’d like to do that. Does this trip also go into the desert?
TRAVEL AGENT: No, it continues to Santa Monica where most people like to stop and do some
shopping.
ANDREA: We have enough of that at home so that doesn’t interest us.
TRAVEL AGENT: OK. Well you could go straight on to San Diego.
ANDREA: That’s good for beaches isn’t it?
TRAVEL AGENT: That’s right, that’s a good place to relax and your children might like to visit
the zoo before flying home.
ANDREA: I don’t think so. We want some time for sunbathing and swimming.
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ANDREA: So how many days are the trips and how much do they cost?
TRAVEL AGENT: The first one I told you about is a self-drive tour through California which lasts
twelve days and covers 2,020 kilometres. The shortest journey is 206 km and the longest is 632
kilometres. The cost is £525 per person. That includes accommodation, car rental and
a flight but no meals.
ANDREA: OK. And the other trip?
TRAVEL AGENT: That lasts nine days but you spend only three days on the road. You cover
about 980 kilometres altogether.
ANDREA: So is that cheaper then?
TRAVEL AGENT: Yes, it’s almost a hundred pounds cheaper. It’s £429 per person, which is a
good deal.
ANDREA: So that covers accommodation and car hire. What about flights?
TRAVEL AGENT: They aren’t included. But these hotels offer dinner in the price.
ANDREA: OK. Well, thank you very much. I’ll be in touch when I’ve had a chance to look
at the brochure.
TRAVEL AGENT: I’m pleased to help. Goodbye.
ANDREA: Goodbye.

DAY 26
Transcript

INTERVIEWER: Excuse me.

LUISA: Yes?
INTERVIEWER: I wonder if you could spare a few minutes to do a survey on transport. It won’t
take long.
LUISA: No, that’s fine.
INTERVIEWER: Lovely. The survey is on behalf of the local council. They’d like to know about
what transport you use any suggestions for improvement. Can I start by asking you how you
travelled to town today?
LUISA: Sure. I came on the bus.
INTERVIEWER: Great. Now can I get a few details about yourself?
LUISA: OK.
INTERVIEWER: What’s your name?
LUISA: It’s Luisa …
INTERVIEWER: Yes.
LUISA: Hardie.
INTERVIEWER: Can you spell that, please?
LUISA: Yes, it’s H-A-R-D-I-E.
INTERVIEWER: Great. Thanks. And can I have your address?
LUISA: It’s 19, White Stone Road.
INTERVIEWER: Oh, right. I know that area. It’s Bradfield, isn’t it?
LUISA: That’s right.
INTERVIEWER: Is the postcode GT7?
LUISA: It’s actually G-T-8, 2-L-C.
INTERVIEWER: Great. And could I ask what your job is? Are you a student?
LUISA: I’ve actually just finished my training. I’m a hairdresser.
INTERVIEWER: Oh, right. And one more question in this section. What is the reason for you
coming into town today?
LUISA: Actually it’s not for shopping today, which would be my normal reason, but to
see the dentist.
INTERVIEWER: Right. Thanks.
—————————-
INTERVIEWER: Now in this last section I’d like you to give us some ideas about the facilities
and arrangements in the city for getting to and from work, er, any suggestions you have for
improvements.
LUISA: Well, something I’ve thought about for some time is that when I do walk and
I’m doing a later shift, I think the lighting should be better.
INTERVIEWER: Yes, good point.
LUISA: And of course, I think it’s a real shame they’ve been cutting down on the
number of footpaths. They should have more of those. Then people would walk more.
INTERVIEWER: Yes, right.
LUISA: And, I don’t think there are enough trains. That’s why I don’t use them – you
have to wait so long.
INTERVIEWER: Thanks. And finally I’d like to ask your opinion on cycling. As you may know,
there’s a drive in the city to get more people to cycle to work.
LUISA: Right.
INTERVIEWER: But we realise that there are things which the council, but also employers,
might do to help encourage workers to cycle to work.
LUISA: Yep. Well, I have thought about it and where I work there are no safe places to
leave your bikes.
INTERVIEWER: OK.
LUISA: And also, I’d have to cycle uphill and on a hot day I’d arrive at work pretty
sweaty so I think I’d need a shower somewhere at work.
INTERVIEWER: Right.
LUISA: And I suppose the last thing is that I wouldn’t be all that confident about
cycling on such busy roads. I think I’d like to see you offering training for that, you know. I’d feel
a lot better about starting if that was the case.
INTERVIEWER: Well, that’s very helpful. Thank you very much for your time.
LUISA: No problem. Bye.

DAY 27
Transcript

MR THORNDYKE: Thorndyke’s
EDITH: Good morning. Is that Mr Thorndyke?
MR THORNDYKE: Speaking. How can I help?
EDITH: I’ve got quite a few things which need painting and fixing in the flat and I
wonder whether you’d be able to do the work.
MR THORNDYKE: I’m sure I’d be able to help but let me take down a few details.
EDITH: Yes, of course.
MR THORNDYKE: Well, firstly, how did you hear about us?
EDITH: It was my friend May Hampton … you did some excellent work for her a couple
of years ago. Do you remember?
MR THORNDYKE: Oh, yes, that was in West Park Flats, lovely lady.
EDITH: Yes, she is.
MR THORNDYKE: And what’s your name, please?
EDITH: It’s Edith Pargetter.
MR THORNDYKE: Edith … can you spell your surname, please?
EDITH: It’s P-A-R-G-E-double T-E-R.
MR THORNDYKE: Double T, right. And do you live in West Park Flats as well?
EDITH: No, actually it’s East (Q2) Park, Flat 4.
MR THORNDYKE: Oh, right, that’s over the road, I seem to remember – quite difficult to get
to.
EDITH: Yes, it’s at the back of the library.
MR THORNDYKE: Right, I know. And what’s your phone number?
EDITH: 875934 but I’m out a great deal in the afternoons and evenings.
MR THORNDYKE: So would the best time to ring you be in the morning?
EDITH: Yes.
MR THORNDYKE: Fine. I’ve made a note of that. Can I just ask, I’ll be in a van and I know
parking’s rather difficult round your flats. Where would you recommend?
EDITH: Well, I always tell people in larger vehicles to park by the postbox on the other
side of the road from the entrance.
MR THORNDYKE: Good, thanks.
EDITH: And will you be able to give me a full itemised quote?
MR THORNDYKE: Oh, yes, I’ll list all the jobs separately with individual prices.
EDITH: That’d be a great help.
MR THORNDYKE: No problem.
——————————-
MR THORNDYKE: Now, what would you like me to do?
EDITH: Firstly and most urgently is in the kitchen. With all the weather damage, the
glass in the door has cracked and I’d need that fixing …
MR THORNDYKE: I presume you mean replacing?
EDITH: Oh, yes. And as soon as possible …
MR THORNDYKE: What I’ll do is come round tomorrow morning and do that immediately.
EDITH: Thank you so much. The other things aren’t so urgent but …
MR THORNDYKE: Now, I’ll make a note of everything you want doing.
EDITH: Well, in the kitchen I’d like some painting doing.
MR THORNDYKE: All the kitchen walls?
EDITH: Just the area over the cooker. It’s very greasy …
MR THORNDYKE: Right … it does tend to get that way!
EDITH: Yes!
MR THORNDYKE: Well, if you want a proper job done what I’d need to do is strip the old paint
and plaster it about a week before I paint it.
EDITH: Of course. Now, May tells me you also do work in the garden.
MR THORNDYKE: That’s right.
EDITH: Well, I’d like you to replace a fence.
MR THORNDYKE: Just one?
EDITH: Yes, at the far end.
MR THORNDYKE: Fine. Shouldn’t be a problem.
EDITH: And that’s the lot.
MR THORNDYKE: Fine. Yeah, as I say I can come round tomorrow morning to look over things
with you.
EDITH: That’s great, thank you.
MR THORNDYKE: So, I’ll look forward to seeing you tomorrow at …