Billing Name

Account number

Billing Address This is your unique Octopus

Energy account number (we use it
This is the address we send your bills to identify and keep track of your
to (not always the same as the address account).
Constantine the Octopus Your Account Number: A-0CT0PUS
of the property we supply) Bill Reference: 145777963 (2nd June 2023)
Octopus Energy
2nd Floor, UK House,
164-182 Oxford Street
Billing Period Your estimated annual cost Bill reference number
W1D 1NN
The billing period will line up with the UNITED KINGDOM This helps us work out exactly which
£ 1465.48 a year for electricity
end date on your previous bill, and the bill you’re referring to.
start date of your next one. This should £ 901.56 a year for gas
help you to keep track of your
This is an estimate based on your expected
statements (it’s worth remembering that
annual energy usage, and your current tariff
sometimes you might be charged for
rates, charges and discounts, including VAT.
something outside of this period that
wasn’t included on a previous bill). Your energy account Actual billings will vary depending on your
usage and tariff selection. More information
Breakdown of your estimated
yearly cost
about your current tariff can be found
overleaf. This is based on the historical usage of
Your balance at the start of this the property.
billing period 18th May 2023 - 1st June 2023

Your Charges Could you pay less?

show the amount of energy you have On 18th May 2023 your previous balance was £339.10 Remember - it might be worth thinking
used between the two dates shown here, about switching your tariff or supplier.
we’ll let you know here!
and the amount you’ve paid for it. Your
For your electricity (on meter point 1610023135936)
usage is measured using your meter
1. We have charged you Good to know.
readings. If you have been billed using an
estimated reading, you’ll be able to see Based on your meter readings. You’re already on our cheapest tariff for
that here. your electricity usage. We will let you know if
VAT included. this changes.
The payments you have made during For your gas (on meter point 1521578501)
this billing period Electricity 17th May 2023 - 1st June 2023 - £32.95 Good to know.
You may find another section titled
“2. We have credited you” here.
Gas 17th May 2023 - 1st June 2023 - £11.92 You’re already on our cheapest tariff for
your gas usage. We will let you know if
This is your balance at the end of this This section will show any credit added
changes.
billing period to your account during the billing
2. You have paid
A positive balance (i.e. £500) means period. This might be because we
you’re in credit. If you were to switch
Direct Debit collection - 1st June 2023 + £180.00
Emergency numbers overestimated your usage in the past
away, we’d need to return that amount & your latest readings prompted us to
Smell gas?
of credit for you to settle up. correct that higher charge.
Call 0800 111 999 (24hrs)
On 1st June 2023 your new balance is £474.23
A negative balance (i.e. “-£500) means Power cut? If you see “Reversed account charge”
you’re in debit and owe that amount. Call 105 to get help here, it means that we’ve re-billed you
If you were to switch away tomorrow, HM Government introduced an Energy Price Guarantee which for a certain period. We sometimes do
Your Electricity Distributor is: Electricity North
you would need to pay that amount to limits the price per unit of gas or electricity from October 2022 this if we need to correct a past
West (0800 195 4141)
us to settle up. until April 2023. The Energy Price Guarantee has been applied statement (making sure you’re haven’t
to your bill automatically. been billed twice for the same usage,
You should expect your account for example).
balance to vary throughout the year.
It’s common to build up credit in Referrals you’ve made, Wheel of
summer as you use less energy, and Fortune prizes, and customer service
have a negative balance in winter. This gestures will also appear here too.
means you don’t have to pay any debit
back or ask for a credit refund right
now - your balance should even out Octopus Energy Operations Registered Office Registered in England & Wales No. 14415312
Limited UK House, 5th floor, 164-182 Oxford Street, VAT Number: 358672751
over the course of a year, but if
W octopus.energy London, W1D 1NN
E [email protected] These are our contact details (for
can request a credit refund, or change P 0333 344 2268 website, email and phone)
your direct debit amount.
 Your Charges In Detail
Supply Address About Your Tariff
Electricity Supply number S 1 801
1610023135936
511
Prices do not include VAT unless otherwise noted.

The address of the property we’re Supply Address: 2nd Floor, UK House, 164-182 Oxford Street Electricity This is your MPAN ( Meter Point
supplying energy to (all charges on this United Kingdom, W1D 1NN Tariff Name Flexible Octopus April Administration Number)
bill are for energy consumed at this Postcode area alpha identifier: H 2023 v1
address). Product Type Variable The long number at the bottom is
Flexible Octopus (17th May 2023 - 1st June 2023)
Payment Method Direct Debit
your MPAN, which is unique to
Energy Charges for Meter 18M1107325 Unit Rate 47.73p/kWh
your property. The top left number
This shows the tariff you’re on, and the 17th May 2023 26180.6 Smart meter reading
Standing Charge 47.40p/day (£ 173.02/year)
indicates ‘Profile Type’ and may be
period that you’ve been billed on that Price Guaranteed Until Not applicable useful for customers with Economy
2nd Jun 2023 26257.0 Customer reading
tariff. Early Exit Fee None
7 or smart tariffs. The other two
Energy Used 76.4 kWh @ 47.73p/kWh £ 36.46 Estimated Annual Usage 3923.8 kWh numbers indicate ‘Meter
Energy Price Guarantee 76.4 kWh @ 16.57p/kWh -£ 12.66 Time-Switch Code’, and ‘Line Loss
Factor’, and aren’t particularly
Standing Charge 16 days @ 47.40p/day £ 7.58
important.
Subtotal of charges before VAT £ 31.38

Meter Serial Number VAT @ 5.00% £ 1.57

Total Electricity Charges £ 32.95

You’ll find this number on the front of
your meter. The number on your bill
should always match the meter that
supplies your property. Meter Point Reference: 1521578501
Gas
About Your Tariff You’ll find more detailed information
Prices do not include VAT unless otherwise noted. about your tariff here
Supply Address: 2nd Floor, UK House, 164-182 Oxford Street
United Kingdom, W1D 1NN
Gas You can use this information to
Flexible Octopus (17th May 2023 - 1st June 2023) Tariff Name Flexible Octopus April compare unit rates and standing
2023 v1
Energy Charges for Meter G4F74702961700 Product Type Variable
charges with other suppliers to find
Payment Method Direct Debit the best energy deal for you!
17th May 2023 8064.6 Smart meter reading
Unit Rate 12.01p/kWh
2nd June 2023 8071.0 Customer reading Standing Charge 26.16p/day
Your estimated annual usage is the
6.4 Units (m ) 3 (£ 95.49/year) amount of energy we think you’re
This is your Gas reference number or Consumption
Price Guaranteed Until Not applicable going to use based on your past
MPRN Energy Used* 72.8 kWh @ 12.01p/kWh £ 8.75 Early Exit Fee None meter readings. You can also use this
Energy Price Guarantee 72.8 kWh @ 2.19p/kWh -£ 1.59 Estimated Annual figure for energy quotes.
This is unique to the supply at your Usage* 7766 kWh
property Standing Charge 16 days @ 26.16p/day £ 4.19
* Your energy usage is calculated from your gas
Subtotal of charges before VAT £ 11.35 consumption using a standard industry formula:
Units Consumed (Cubic Metres)
VAT @ 5.00% £ 0.57
× Volume Correction (for temperature & pressure)
3
Total Gas Charges £ 11.92 × Calorific Value (energy in each m of gas)
÷ 3.6 (convert from joules)
£ 44.87 ≈ Usage (in kWh)
Total charges for bill
For you:
†
6.4 × 1.02264 × 39.9 ÷ 3.6 = 72.8

This section contains a breakdown of †

Average calorific value shown to one decimal place
your energy charges for gas and
electricity.

The charge is based on the number of

units used over the course of the
billing period. Gas isn’t measured in kWh like
electricity. This calculation shows
Electricity is measured in kWh. Gas is how we convert your gas
measured differently, but here we consumption to kWh.
convert that measurement to kWh for
convenience.
Octopus Energy Operations Registered Office Registered in England & Wales No. 14415312
Limited UK House, 5th floor, 164-182 Oxford Street, VAT Number: 358672751
W octopus.energy London, W1D 1NN
E [email protected]
P 0333 344 2268
 Contacting us Your Account Number: A-0CT0PUS
This is your account number and
Bill Reference: 145777963 (1st June 2023)
Contact us by email and get a response within hours. the bill reference again
Here are our contact details again!
Of course, if you need to you can also get a hold of us
on the phone, or even by post.
Advice and complaints
Contact Citizens Advice if you need help with an
Email: [email protected] energy problem - for example with your bills or
Phone: 0808 164 1088 meters, or if you're struggling to pay for the energy
you use. They're the official source of free and
Trading office: UK House, 5th floor, 164-182 Oxford
independent energy advice and support.
Street, London, W1D 1NN
Go to: citizensadvice.org.uk/energy or call their
Please don't hesitate to contact us if you've any
consumer service on 0808 223 1133 Mon to Fri,
questions, comments, or complaints.
9am-5pm

How much did you use? If you feel that our service has not met your
expectations, please get in touch so we can put
Your average electricity usage during this bill period
things right:
was 4.77 kWh/day.
First: Contact our team. Here’s what to do if you’re not
Your average gas usage during this bill period was
We’ve worked out your average daily happy with us.
4.55 kWh/day. Then: If an advisor is not able to resolve your query,
use for you
you can ask for it to be escalated to a specialist or
Please visit our website for advice on how to save
team leader as appropriate.
We do this by taking your total usage energy in your home.
for electricity or gas over the course Finally: If you're still not happy with our decision, you
of the billing period and divided by can contact our Operations Manager for an
number of days in that period. independent review, and you will receive a reply
within 5 working days.
If you have followed the above steps, but your
complaint remains unresolved after 8 weeks you can
contact the Ombudsman Service: Energy on 0330
440 1624 or
www.ombudsman-services.org/sectors/energy. This
is a free and independent service whose decisions we
must abide by.
You can read our complaints policy on our website.

Octopus Energy Operations Registered Office Registered in England & Wales No. 14415312
Limited UK House, 5th floor, 164-182 Oxford Street, VAT Number: 358672751
W octopus.energy London, W1D 1NN
E [email protected]
P 0333 344 2268