VSP Virtual Serial Port Management

Software
User Manual
Document Version: 03
Publication Date: 2020-12-17

Industrial Ethernet communication solutions experts 3onedata Co., Ltd.

Copyright © 2020 3onedata Co., Ltd. All rights reserved.

For this manual, all rights reserved by 3onedata Co., Ltd. No company or individual is allowed to
duplicate or translate this manual in any forms without written permission issued by 3onedata Co., Ltd.

Trademark statement

, and is the registered trademark owned by

3onedata Co., Ltd. And other trademarks mentioned in this manual belong to their corresponding
companies.

Conventions Used in the Manual

Technical or printing errors might exist in the product or the instruction manual; therefore, 3onedata Co.,
Ltd. reserves the right to change the manual entirely or partially with no advance notice required.
3onedata provides this document as is, without warranty of any kind, either expressed or implied,
including, but not limited to, its particular purpose. Due to the improvement of the management software,
the version of software that you are using might not be the latest or the perfect version. The manual is
only for your reference, and please contact us if you have any questions.
3onedata Co., Ltd.
3/B, Zone 1, Baiwangxin High Technology Industrial Park, Song Bai Road,
Headquarter address:
Nanshan District, Shenzhen, 518108, China

Technology support: [email protected]

Service hotline: +86-400-880-4496

E-mail: [email protected]
Fax: +86-0755-26703485
Website: http://www.3onedata.com
 VSP User Manual

Preface

VSP (virtual serial port) user manual describes the management software:
 Software Specifications
 Method of application
 Overview of relevant principles

Audience
This manual applies to the following engineers:
 Network administrators
 Technical support engineers and service engineers
 Hardware engineers

Text Format Convention

Format Description
“” Words with "" represent the interface words. e.g.: "The port
number".
> Multi-level path is separated by ">". Such as opening the
local connection path description: Open "Control Panel>
Network Connection> Local Area Connection".
Light Blue Font Represent the words click to achieve hyperlink. Font color as:
"Light blue".
About This Chapter The "About This Chapter" section provides links to each
section and corresponding principles / operating chapters in
this chapter.

Icon Convention
Format Description
Reminder the announcements in the operation, improper
operation may result in data loss or equipment damage.
Pay attention to the notes on the mark, improper operation
may cause personal injury.

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Format Description
Make a necessary supplementary instruction for operation
description.
Configuration, operation, or tips for device usage.

Pay attention to the operation or information to ensure

success device configuration or normal working.

Revision Record
Version No. Date Revision note
01 2017-05-24 Layout Adjustment
02 2019-05-07 Functional Optimization
03 2020-12-17 Document maintenance

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Contents

PREFACE ......................................................................................................................................... 1
CONTENTS ....................................................................................................................................... I
1 INSTALLATION INSTRUCTIONS.......................................................................................... 1
1.1 PREPARATION BEFORE INSTALLATION .......................................................................... 1
1.2 INSTALLATION .......................................................................................................... 2
2 SOFTWARE FUNCTIONS ....................................................................................................... 7
2.1 SOFTWARE INTERFACE .............................................................................................. 7
2.2 DEVICE MANAGEMENT ............................................................................................. 8
2.2.1 Search Device ................................................................................................................ 8
2.2.2 Removing Device ......................................................................................................... 12
2.2.3 Modifying device information ....................................................................................... 13
2.2.4 Configuration interface ................................................................................................. 14
2.3 VIRTUAL SERIAL PORT MANAGEMENT .......................................................................16
2.3.1 Creating Virtual Serial Port ........................................................................................... 16
2.3.2 Remove Virtual Serial Port............................................................................................ 18
2.3.3 Checking Serial Parameters........................................................................................... 19
2.3.4 Serial port parameter modification ................................................................................. 20
2.4 VIEW LOG INFORMATION ..........................................................................................22
2.4.1 View log records .......................................................................................................... 22
2.4.2 Delete logs................................................................................................................... 23
2.4.3 Delete log record .......................................................................................................... 23
2.4.4 Export log.................................................................................................................... 24
3 MONITOR MANAGEMENT ................................................................................................. 25
3.1 MONITOR CONFIGURATION .......................................................................................25
3.2 MONITORING TYPE DESCRIPTION ...............................................................................27
3.3 CLEAN MONITORING INFORMATION ...........................................................................33
3.4 RESET COUNTER .....................................................................................................34
3.5 DISPLAY AND STOP DISPLAY .....................................................................................35
3.6 EXPORT MONITORING INFORMATION ..........................................................................35
4 FREQUENTLY ASKED QUESTIONS ................................................................................... 37
5 MAINTENANCE AND SERVICE .......................................................................................... 39

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1 Installation Instructions

1.1 Preparation before installation

Install the VSP software on a PC, then connect the serial server device, such as
NP301, to a network. Then customers can set the device according to their
requirements.
VSP managed software supports the following 32 or 64-bit operating systems:
 Microsoft Windows 2000
 Microsoft Windows XP
 Microsoft Windows 2003
 Microsoft Windows Server 2008
 Microsoft Windows 7
 Microsoft Windows 8
 Microsoft Windows 10

 Uninstall antivirus protection programs.

 First of all please turn off its own firewall in Windows XP operation system!

Steps of closing firewall in XP operation system are as follows:

Enter the regular interface of windows firewall by clicking “Start > Control Panel >
Security center > windows firewall” in turn.
Choose “off”.
Click “OK”, as showing in the figure below.

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End.

1.2 Installation

:
The following software versions are only examples, please refer to the actually acquired
software version number.

Prepare VSP manager installer as shown below:

 For 64-bit operating system: ;

 For 32-bit operating system:

Installation steps are as follows:

Run the software as shown above. The “License File” dialog box will be displayed as
shown below.

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Click “Browse” to choose the path of license file.

Click “Next” to enter the target path interface of installer as shown below.

(Optional)Choose installation path by clicking the “Browse” button, here we adopt

default path.
Click “Next” to enter Start Menu Folder Configuration interface, as shown below.
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Click “next” to enter Additional Tasks interface as shown below.

Click “Next” to create a desktop shortcut as shown below.

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Click “Install” to install the program, the installation progress bar will be displayed as
shown below:

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Click “Finish” to finish installation and exit the interface, the desktop shortcut would be
displayed as shown below.

End.

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2 Software Functions

2.1 Software Interface

Double click , or click “VSP manager” in start menu to run the virtual serial port
management port, the device manager interface will be displayed as shown below.

Note

The default port that VSP service uses is 40808.

 When the default port 40808 is not available, VSP server would look for new port
automatically.

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 If a designated port is needed, configure it in “View > View VSP Service Properties”.
 Port modification would take effect when VSP service is restarted

For example: Port Configuration of VSP service

Steps are as follows:

Open VSP manager.
Select "View > VSP service properties" in the menu bar and enter it.

Modify the port number of the “Managed Service’s Port” option.

Click the icon " " to save the configuration.
Click “Restart VSP Service”.
Click “OK”, it would take effect after reboot.
End.

2.2 Device Management

2.2.1 Search Device

When there are multiple network cards in the host, you can bind to the network card
connected to the device, select the IP to be bound, click Add, save and restart the
VSP service. Otherwise the device may not be searched, as shown below

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Note

The default configuration is checking the "Enable system of sending and receiving cache
"When data is sent at high speed, it is recommended to disable “system of sending and
receiving cache” to avoid packet loss.

For example: IP binding steps:

Click “View > VSP Service Properties”.

Choose “Advanced” bookmark.
In “IP Bindings” item, click the drop-down menu, select the IP address to be bound.
Click “Add”.
Click “ ” to save configuration.
Click “Restart VSP Service”.
The pop-up window “Restart VSP Service Succeed” appears. Click “OK”.
End.

Note

The “Web Config” page can’t open until the IP bound and the serial device IP address are
of same network segment and can access each other.

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Automatic search device

There are two ways to add device automatically. Open “View > View Device List”, the
following ways can realize searching device automatically.

 Method One: click “ ” on the shortcut button of “Device List View”.

 Method Two: click right button on the “Device List View”, and select “Search
Devices” in the pop-up menu.

Manually add device

Open “View > View Device List”.

Right-click “Manual Devices” on the “Device List View”, the pop-up menu will be
displayed as shown below.

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Click “Add Device”, as shown below.

Fill specified device information in the “Add Device” dialog box, including "IP",
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"SubnetMask", "Gateway", "MAC" and other information.

Note:
When a device is added manually, the IP address and device name cannot be empty.
After completing the specified device information, click “OK".
End.

Note

 The specified research is enabled only when the device IP is informed. If the device IP
is not informed, please connect the device to the mainframe LAN and click research,
then it can find device IP automatically.
 Adding device automatically would search the device of the same network segment
via UPD broadcast packet, specified IP via unicast.

2.2.2 Removing Device

The operation steps of removing added devices

Right click the device IP address you want to remove, as shown below.

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Click “Remove Device”, the “confirm” dialog box will be displayed.

Click “Yes”.
Removed successfully, end.

2.2.3 Modifying device information

Operation steps as follows:

Double-click the device IP address, the device's properties page will be displayed as
shown below.

Modify device parameters such as IP address, device name, subnet mask, gateway,
and MAC.
Click the icon to save the configuration.
End.

Note

 Before modifying the device IP, please make sure that the device does not create a
virtual serial port. Otherwise it will cause the serial port to be unavailable due to the
device IP changes.
 When the device IP address in “search Devices” list is modified, the IP address can be
synchronized to the device automatically. When the device IP address in “Manual
Devices” list is modified, the IP address can’t be synchronized to the device, an IP
address modification in device is necessary.

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 The default IP address of the serial server is: 192.168.1.254.

2.2.4 Configuration interface

In the device properties bar, click “WEB config”, the device's WEB management
interface will be displayed in browser. The default user name and password are
“admin”.
Double click the device IP address researched, the device properties bar would pop
up.
Click “WEB Config”.

Enter the user name and the password on the WEB interface, the default user name
and password are admin. As shown in the following figure.

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Enter the WEB configuration interface, end. As shown below.

Note

The “Web Config” page can’t be accessed unless the bound IP address and the serial device
IP address are of same network segment and can access each other

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2.3 Virtual Serial Port Management

2.3.1 Creating Virtual Serial Port

Serial mode configuration

To create a virtual serial port, configure the serial device into Realcom mode, as
shown in the following figure. The work mode of serial devices server can be
configured through the WEB interface.

The default connection of virtual serial port is “TCP Client mode”. The virtual serial
port will try to establish a TCP connection with the remote device when it is created. If
the connection is disconnected, the program will reconnect immediately until the
connection is successful.

Adding virtual serial port

The operation steps are as follows:

Right click the device's IP address.
Click “Add Ports”, as shown below.

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Add serial port number and choose the corresponding serial port name. It supports
1~32 virtual serial port and the available serial range is 1~512. It could start from
creating a virtual serial port number needed, the number and name to be created will
be listed in the interface as shown below.

Fill serial port information and click "OK".

End.

After the serial configuration is complete, save the serial port configuration file. The
configuration file can be used to configure other serial or restore the configuration of the
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serial port, the operation method is as follows:

 Copy the virtual serial port configuration file under VSP software installation path
"VSPSVC.cfg".
 Paste to a new folder "VSPbackup" to back up.
 When restoring the configuration or reusing configuration, copy the backup file in
folder 'VSPbackup' to the VSP software installation path.

2.3.2 Remove Virtual Serial Port

Need to delete all virtual serial port, right click the device IP and choose to “Remove
All Ports”, all the virtual serials of the device can be one-time deleted, only when all
the virtual serial port is not open the operation is will be successful.

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To delete a single virtual serial port, right click the device IP address and choose
“Remove Port”, serial port can be deleted. As shown in the following figure.

Cannot delete the serial port is being used.

2.3.3 Checking Serial Parameters

Checking virtual serial port configuration information. Double click the serial port to be
checked, pop-up menu bar attributes, you can view the basic information of the serial
port, connection status, advanced parameters and other information. When the serial
port is open, it cannot be modified, can only view, the interface as shown in the
following figure.

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You can view the status of the TCP connection, if it is connected, then the connection
e displays icon , if the icon shows , then the connection has been disconnected.

2.3.4 Serial port parameter modification

Change serial port parameter. To remove the connection of virtual serial port, user
can right click the existing connection and choose “Remove Connection” on the serial
port connection attribute interface; to modify the connection, user can choose “Modify
Connection” and modify current connection in the pop-up window as shown below; to
add connection, user can right click Add in the blank space below to add connection
directly.

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Note

These parameters need to be saved to take effect.

Due to disconnect the system will automatically reconnect with the remote device, so
the system does not allow the existence of two remote devices with the same IP and
port numbers, if adding one already exists in the virtual serial port IP and port number
in the other, the system will give the corresponding prompt, as shown below.

If there are more virtual serial port parameters need to be modified, they can be
modified in the advanced options, modify the virtual serial port Keep alive time, keep
alive interval, packet size and idle time parameters. As shown in the following figure.

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Parameter description

Strict baud rate mode: it is recommended to use strict baud rate mode to prevent data
from being unpacked (by default) when sending more than 8192 bytes at once, and
use non-strict baud rate mode when using multiple ports to communicate at the same
time.
Heartbeat packet: set the time interval to send a package to view the status of the
device connection, if the three consecutive no reply will disconnect.

2.4 View log information

2.4.1 View log records

Operation steps are as follows:

Click “View > View Logs” in the menu bar.

Click search icon “ ” as shown below.

Click to choose logs to be checked within the range of dates and display log
information as follows.

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End.

2.4.2 Delete logs

Operation steps are as follows:

Click “View > View Logs” in the menu bar.
Click to choose the log information to be deleted.

Click the delete icon “ ” as shown below.

Click “Yes” as shown below.

End.

2.4.3 Delete log record

Operation steps are as follows:

Click “View > View Logs” in the menu bar.

Click the delete icon “ ”.

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Click “Yes” as shown below.

End.

2.4.4 Export log

Operation steps are as follows:

Click “View > View Logs” in the menu bar.

Click the export icon “ ”.

Choose the file storage path, name the file, and click “Save”.
Note:
The file would be stored in *.TXT text format.
Click “OK”.
End.

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3 Monitor management

3.1 Monitor configuration

Open the virtual serial port monitor

Steps are as follows:

Click “VSP Monitoring” in the menu bar to enter VSP monitoring interface as shown
below.

In the “Port” drop-down menu of “VSP Monitoring” tab, select the virtual serial port to
be monitored.

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Click “Setting” tab, and select “events” and “types” to be monitored as the figure
shows below.

Click “View” tab to enter view interface.

Click the “Display” button, the screen starts to display data.
Click “Monitor”, VSP monitoring begins as shown below.

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End.

3.2 Monitoring type description

Type Description
SocketData The data on monitoring network, including sending data and
receiving data.
Thread Monitoring thread.
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Type Description
Socket Monitor network events, such as connecting the network, closing
the network.
SocketConnect Monitor network state log, including network connection,
State disconnect and close.
Data Monitor serial data.
Status Monitor serial state.
Command Monitor RealCom command.
SocketLostData Monitor log when the network discards data.
LostData Monitor log when the serial discards data.

Choose “Setting” to choose the events to be monitored.

Check “Display by HEX”, the screen will show sending and receiving data in HEX.
Default display data in ASCII.

Monitoring function is used to debug, open this function will affect the performance of the
service, resulting in increased memory service, it is recommended not to use the monitoring
function for a long time.

Example1 Monitor serial state and data

When the virtual serial communication data is abnormal, the whole communication
function can be monitored by VSP monitoring function
Steps are as follows:
Click “View > VSP monitoring” in the menu bar to enter VSP monitoring interface.
In the "virtual serial" drop-down menu, select the virtual serial to monitor.
Click “Setting” tab, and select “Events” and “Types” to be monitored as the figure
shows below.

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Under the type column, click the check box in front of "Data" and "Status".
Click “Display”.

Click the "Start Monitor" button, the screen will show the serial data monitoring
interface, as shown in the following figure.

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Note:
As shown in the red box above, you can view the status of virtual serial port, baud rate, serial
data transmission, serial data receiving and other serial parameters. VSP provides reliable
monitoring of serial data communication, which is convenient for engineers to install and
debug.
End.

Example 2 Monitor “SocketConnectStatus”

When the virtual serial port connection is abnormal, the network state monitoring can
be carried out by VSP.
Steps are as follows:
Click “View > VSP Monitor to enter VSP monitoring interface.
In the "virtual serial" drop-down menu, select the virtual serial port to be monitored.
Click “Setting” tab, and select “Events” and “Types” to be monitored as the figure
shows below.

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Under “Type” column, click the check box in front of "Socket" and
"SocketConnectState".
Click “Display” button.
Click the "Start Monitor" button, the screen will show the serial data monitoring
interface, as shown in the following figure.

Note:
When the network connection fails, the virtual serial connection state becomes disconnected
“ ”, VSP will continue to initiate network connection until it is connected.

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End.

Example 3 Monitor Network Data

When the virtual serial port connection is abnormal, the network state monitoring can
be carried out by VSP.
Steps are as follows:
Click “View > VSP Monitor” to enter VSP monitoring interface.
In the "virtual serial" drop-down menu, select the virtual serial to be monitored.
Click “Setting” tab, and select “events” and “types” to be monitored as the figure
shows below.

Under the type column, click the check box in front of "Socket Data", “Socket” and
"Socket Connect State".
Check “Display by HEX”
Click “Display”.
Click the "Start Monitor" button, the screen will show the serial data monitoring
interface, as shown in the following figure.

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Note:

 If the display is garbled when monitoring network data, you can check "Display by
HEX”.
 Synchronize Realcom settings in VSP and serial server working mode that is to open or
close the visual serial port synchronization. If only open the virtual serial port in VSP, the
data from the Realcom command will be treated as serial data when the connection is
created, resulting in garbled.

End.

3.3 Clean monitoring information

Click the "clean" button, the monitoring information will be cleared except the count.

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3.4 Reset Counter

When the monitor is started, the program automatically counts the number of bytes
sent and received by the virtual serial port. User can click Re-count to reset the count.

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3.5 Display and Stop Display

When the display is stopped, the program only counts the number of sending and
receiving, and no longer shows the sending and receiving information.

3.6 Export monitoring information

Right click on the monitoring page to export the monitoring information. In the status
of stop display or stop monitoring, right click to “Clean/Export” current monitoring
information. Select the path to store the monitoring data in the form of ‘.TXT’. As
shown in the following figure.

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Enable monitoring is used to debug the device, which will affect the performance of the
device, and will occupy a considerable part of the system memory, it is recommended to
close the monitoring function when the device is officially used.

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4 Frequently Asked Questions

1. After the normal installation, why cannot open the software interface?
After the installation is successful, double-clicking the VSP software shortcut
unable to open the interface of the software, may be due to service is not enabled.
The solution is to start the service manually in the path < Administrative Tools> -
<service> - <VSP Service>. Once the service is started, open the software
interface again. It may also be due to the server port or client port is occupied,
check whether other program has occupied the client port “40808", the server
port “40806” and “40807", if occupied please lifting the occupation, if unable to lift
occupy please contact us.

2. After closing the VSP software, and open the VSP software again, the client
prompted “VSP Manager cannot be repeated to start"?
Check the process interface of task manager, if there is "vsp.exe * 32" process is
not end, please manually end the " Vsp.exe * 32" process and then open the
client again to use.

3. Why does the normal operation cause an error prompt?

When the error prompt similar to the picture as shown above, please do it again.

4. Why does normal operation cause the error prompt such as "Error 10053",
"Error 10054" and so on?

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The reasons for the emergence of similar prompts may be caused by abnormal
services.In the client interface click on the VSP service to see if the client can
operate properly. If you can not open the client, please go to the "Task Manager"
to see if the VSP service is normal; if the service is normal, restart the service in
the client interface; if the service does not exist, go to the "Service" interface to
start the service.

5. The device crashed after communicating for a period time, and returns to
normal after reboot, what's the reason?
Reasons may include:
- Surrounding environment disturbs the product; troubleshooting, product
grounding adopts shielding line or shields the interference source.
- Site wiring is not normative; Troubleshooting, optical fiber, network cable,
optical cable cannot be arranged with power line and high-voltage line.
- Network cable is disturbed by static electricity or surge; Troubleshooting,
change the shielded cable or install a lightning protector.
- High and low temperature influence; troubleshooting, check the device
temperature usage range.

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5 Maintenance and Service

Since the date of product delivery, our company provides three-year product warranty.
According to our company's product specification, during the warranty period, if the
product exists any failure or functional operation fails, our company will be free to
repair or replace the product. However, the commitments above do not cover damage
caused by improper usage, accident, natural disaster, incorrect operation or improper
installation.

In order to ensure that consumers benefit from our company's managed switch
products, consumers can get help and solutions in the following ways:
 Internet service;
 Call technical support office;
 Product repair or replacement;
Internet Service

More useful information and tips are available via our company website. Website:
http://www.3onedata.com

Service Hotline

Users using our company products can call technical support office. Our company has
professional technical engineers to answer the questions and help solve the products
or usage problems ASAP. Free service hotline: +86-400-880-4496

Product Repair or Replacement

As for the product repair, replacement or return, customers should firstly confirm with
the company technical staff, and then contact the company salesmen and solve the
problem. According to the company's handling procedure, customers should
negotiate with our company's technical staff and salesmen to complete the product
maintenance, replacement or return.
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3onedata Co., Ltd.

Address: 3/B, Zone 1, Baiwangxin High Technology Industrial park, Nanshan District, Shenzhen, 518108 China

Tel: +86-755-26702668

E-mail: [email protected]

Fax: +86-755-26703485

Website: http://www.3onedata.com

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