NORTH SOUTH UNIVERSITY

Center of Excellence in higher Education

The first private university in Bangladesh
School of Business and Economics
Department of Management

Course Name: Introduction to Operations and Supply Chain Management

Course Code
MGT 314
& Section No:
Semester: Spring 2024

INSTRUCTOR & DEPARTMENT INFORMATION

1. Instructor Iqtiaruddin Md. Mamun PhD, FCMA

Name:
2. Office NAC 973
3. Office Hours:
4. Office Phone:
5. Email Address: [email protected]
6. Department: Management
7. Links:

COURSE & SECTION INFORMATION

Class Time & Section 20: 4:30 PM – 5:45 PM; Thursdays & Saturdays; NAC 401
Location Section 18: 1:40 PM – 2:55 PM; Thursdays & Saturdays; NAC 210
Section 19: 3:05 PM – 4:20 PM; Thursdays & Saturdays NAC 309

Course MGT 210 or MGT 212, and BUS 172

Prerequisite(s)
Course Credit 3.0
Hours
Course Description This course is designed to introduce the students of the program to the
fundamentals of Production Management. With the increases in the global
market competition, increased the need for competitive modern production
and manufacturing system that can provide quality products to their target
markets. This course addresses various functional areas of Operation, and
would facilitate students with the tools/techniques used in operations
management decisions.

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Course Objectives • Understand the dynamics of operations strategy and be able to develop one for
a company.
• Understand and apply the concepts of process improvement.
• Understand the importance of quality management and statistical process
control.
• Be able to recommend a layout and location for a facility.
• Be able to use a variety of forecasting techniques.
• Understand the concepts and techniques of inventory management.
• Understand the concepts and techniques of project management.
• Understand the concepts and techniques of linear programming.
Topics • Introduction to Operations Management Ch. 1
• Competitiveness, Strategy, and Productivity Ch. 2
• Forecasting Ch. 3
• Strategic Capacity Planning for Products and Services Ch. 5
• Process Selection and Facility Layout Ch. 6
• Quality Control Ch. 10
• Inventory Management Ch. 13
• Scheduling Ch. 16
• Project Management Ch. 17
• Linear Programming Ch. 19
Student Learning Upon the successful completion of this course, a student will be able to:
Outcomes • Analyze the existing operations strategy and/or develop operations
strategy for an organization.
• Forecast the demand and plan capacity and batch size accordingly for a
business.
• Draw Gantt Charts/Network diagrams to manage projects/operations.
• Use Control Charts to manage quality.
• Use queuing models to determine waiting times in a waiting line.

LEARNING RESOURCES AND TEXTBOOK(S)

P

Author Edition &

Publisher ISBN
Title Year
William J. Operations Management 12th Edition McGraw-Hill 978-0-07-802410-8
Stevenson (2015) Higher Education

Reference:
Roberta S. Operations & Supply Chain 10th Edition John Wiley & 978-1-119-57764-5
Russell & Management (2019) Sons
Bernard W.
Taylor III

TEACHING STRATEGY

The course will be taught through a mix of lectures, cases, journal articles, assignments and a
project. The target is not only to give students a theoretical understanding in the classroom, but also
to make them critically appraise the existing models and also apply the models learned in the
classroom is real life scenario. The course puts an extensive pressure in learning through
experience.

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ASSESSMENT STRATEGY AND GRADING SCHEME
Grading tool Points
Mid Term Exam I 20%
Mid Term Exam II 20%
Final Exam 25%
Group Deliverables 20%
Quiz 10%
Class Participation 5%

Above grading tool is tentative. The instructor reserves the right to changeit. The final grade will be a
percentage of the accumulation of all points received over the course as follows (e.g.: your earned
points/total points), based on the NSU Grading Policy:

100%-93%=A 82%-80%=B- 69%-67%=D+

92%-90%=A- 79%-77%=C+ 60%-66%=D

89%-87%=B+ 76%-73%=C 60% or less =F
86%-83%=B 72%-70%=C-
Note: This assigned percentage letter grade may be altered at the instructor’s discretion

CLASS ROOM RULES OF CONDUCT

1. Students must wear a properly fitted mask at all times during class.

2. Cellular phones should be “turned off’/“Silent mode” during the class.

3. Students are advised to frequently refer to the Student Handbook of North South University on the
following link:

http://www.northsouth.edu/student-code-of-conduct.html

4. Academic Integrity Policy:

Academic dishonesty of any type will not be tolerated. This includes, but is not limited to, plagiarism
(copying others work and representing it as our own—in part or in total— without the appropriate
citations) and copying others responses during the exams.

In addition, classroom professionalism is to be maintained at all times. This means that when the
Instructor is speaking or when Students are presenting their ideas, the classroom should he silent, with
the exception of invited questions. As in any academic environment questions are welcome, but informal
chatter or communication among class members becomes a distraction for all those in attendance and
will not be tolerated.

No talking or other forms of communication with other students will be allowed when exams are being
distributed. The ‘no talking’ requirement is enforced during the exam and continues until all students
have handed their exam in to the instructor. Any talking during the exam will disqualify you from taking
the exam. It is my (and all other professors) expectation that your academic work for the course will be
performed without resorting to cheating, plagiarism, lying, and/or bribery. Any student engaging in any
of these behaviors will be dealt according to North South University's code of conduct.

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EXAMS, QUIZZES & EXAMINATIONS, MAKE UP POLICY

Quiz may not be made up for any reason. All exams will be given over the designated class period.
The exams must be taken at the scheduled times. Exams may not be made up unless arrangements1 are
made at least 24 hours prior to the class period for which they are scheduled. Additional instructions
may be provided by your Instructor, and if so, students must comply with such instructions and failure to
do so will result in disciplinary actions.

Cell phones are prohibited in exam sessions.

GROUP ASSIGNMENT
Your project will be divided into several parts and their due dates and details will be announced in the
class. You have to submit your project’s parts on the announced due dates.

ACADEMIC INTEGRITY
If the instructor suspects academic dishonesty in student work (quiz, exam, group deliverables), the
instructor reserves the right the apply a combination of the following at his discretion:

 Failing score

 Score of zero

 Reduction of course letter grade

 Course grade of “F”

 Referral to the University Disciplinary Committee

LATE ASSIGNMENT POLICY

All student deliverables are due at the end of the class as indicated in the Course Calendar. Submissions
after this deadline will be considered late submission(s). Instructor will penalize or reject late
submissions at his discretion.

ATTENDANCE POLICY
A record of attendance and late arrivals will be kept. If a student cannot attend any class for unavoidable
reason, s/he is advised to contact the instructor in advance. E-mail is preferred for urgent
communications. Please read the chapter listed on the syllabus before coming to the class. All students
are expected to participate in the class. Pro-active participation would be highly appreciated. Per
university policy, any student with 6 or more recorded absences will receive a failing grade in the course.
Instructors shall have discretion whether late arrivals to class (tardy) will count as absences.

Students must wear a properly fitted mask at all times during class. The instructor reserves the
right the remove a student if the student fails to properly mask in class.
.

COURSE ADJUSTMENTS
The instructor reserves the right to make adjustments in the course requirements consistent with the
course’s overall objectives. Total course workload and available time will be considered in any such
adjustments. You will be notified at the earliest possible time if changes are to be made.

1
A request for a make-up must be made at least 24 hours prior to the scheduled examination. Students must provide
authentic, verifiable evidence for a justifiable cause. The instructor must approve a request. The instructor reserves
complete discretion over approval and subsequent time/date (if approved). Make-up opportunity will not be available
without explicit instructor approval. There is no make-up opportunity for the final examination.

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COMMUNICATION POLICY

Instructor will use his email, the LMS, and his website (iftnsu.weebly.com) to communicate students.
Students are responsible to check their emails and websites (NSU and the Instructor site) regularly.

APPROPRIATE USE POLICY

All members of the North South University community must use electronic communications in a
responsible manner. The University may restrict the use of its computers and network systems for
electronic communications subject to violations of university policies/codes or local laws or national
laws. Also, the university reserves the right to limit access to its networks through university-owned or
other computers, and to remove or limit access to material posted on university-owned computers.

STUDENTS WITH SPECIAL NEEDS

North South University will provide educational opportunities that ensure fair, appropriate and
reasonable accommodation to students who have disabilities/special needs that may affect their ability to
participate in course activities or meet course requirements. Students with disabilities are encouraged to
contact their instructors to ensure that their needs are met. The University through its Special Need
section will exert all efforts to accommodate special needs.

STUDENTS COMPLAINTS POLICY

Students at North South University have the right to pursue complaints related to faculty, staff, and other
students. The nature of the complaints may be either academic or non-academic. For more information
about the policy and processes related to this policy, you may refer to the students’ handbook.

NOTE 1: The course plan is tentative and subject to change as semester progresses, and any
change will be communicated accordingly

NOTE 2: Additional information about Course Calendar Classroom Rules of Conduct,

Quizzes and Examinations, Make-Up Policy, Attendance Policy, Group Assignment(s),
Equation Sheet Policy etc. are posted on Instructor’s website (iftnsu.weebly.com). It is the
student’s responsibility to carefully review and abide by those policies.

NOTE 3: The instructor reserves the right to make changes to the syllabus if and when
necessary.

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