2/15/25, 3:15 PM Emerging Technologies and Trends for Tech Product Leaders | Gartner

www.gartner.com /en/industries/high-tech/topics/emerging-tech-trends

Emerging Technologies and Trends for Tech

Product Leaders | Gartner
13-16 minutes

Scope the tech landscape for innovations and

opportunities
Review the Gartner Emerging Tech Impact Radar to understand which technologies and trends have the most
potential to disrupt a broad cross-section of markets.

Download the 2024 radar to see in simple graphic form:

30 of the highest-impact emerging technologies and trends

Their role in driving change, e.g., enabling productivity and next-generation AI
How big a market impact each will have
The rate of adoption for each

In the hypercompetitive, rapidly changing high-tech industry, technology product and innovation leaders must
act decisively to identify, evaluate and monetize emerging technologies in their portfolios.

Tech Discovery
Tech Market Strategy
Tech Monetization
Tech Product Integration

Key to product strategy is gauging the impact of emerging

technologies and trends

As a tech product leader, you need to evaluate the impact that emerging technologies and trends will have on
the technology market in terms of:

Breadth of impact (number of industry and geography segments impacted)

Depth of impact (level of transformation it’s likely to generate)

Speed of impact (how quickly the technology is approaching early adopter stage)

Issues to watch:

What are the emerging trends and technologies, and how should vendors respond?

Who are the innovators, and how are they driving the technology forward?

When will new technologies have a substantial impact on existing markets?

For example, the market for generative AI is rapidly evolving and is expected to have a significant impact in
three to six years. GenAI is a type of AI that learns patterns or structure from existing data, and uses that
information to create entirely new content, which can range from media content like text, images or audio to
synthetic data and models of physical objects.

Between 2023 and 2027, Gartner forecasts that $3 trillion will be spent on AI and by 2027 GenAI will
represent 36% of AI spending. Today the offerings can be fragmented, specialized, and many enterprises
require a combination of tools to fulfill their many and growing needs. The cost of GenAI model development is
high and repeatable business value for adopters is hard to achieve.

However, user-segment has shown that GenAI has the potential to have a high impact across industries
ranging from life science to media to aerospace to energy and beyond, with proven use cases from creating
new molecules and accelerating drug development to preserving data privacy.

GenAI actions for tech product leaders

Develop a “client zero” approach by deploying and testing your GenAI-enabled products and
services internally with clearly defined business outcomes.

Prioritize the most prevalent use cases, such as enterprise search/knowledge mining and
virtual agents, as these evidently already deliver real value to users.

chrome-extension://ecabifbgmdmgdllomnfinbmaellmclnh/data/reader/index.html?id=1832309293&url=https%3A%2F%2Fptop.only.wip.la%3A443%2Fhttps%2Fwww.gartner.com%2Fen%2Findustries%2Fhigh-tech%2Ftopics%2Femerging-tech-trends 1/4
2/15/25, 3:15 PM Emerging Technologies and Trends for Tech Product Leaders | Gartner
Draw an investment roadmap that prioritizes opportunities, such as LLMs, MaaS, GenAI-
augmented applications and GenAI virtual assistants, because their impact (mass) will be very strong.

Create a competitive edge (and trust with your customers) by centering your GenAI offerings
on solid guardrails and hallucination management as part of comprehensive AI governance and
responsible AI strategy.

Hold off with long-range GenAI technology investments, such as multiagent

generative systems, until you have mastered the near-term technologies.

Study tech market patterns to capitalize on emerging tech opportunities

For tech providers to capture the market potential of emerging technologies, they have to identify high-
potential opportunities and then determine the path to sustainable competitive advantage. In the process, they
need to:

Identify prevalent, innovative and emerging use cases

Craft a successful go-to-market strategy

Achieve a differentiated market positioning

Build valuable channel relationships

You’ll need to determine the competitive landscape and then strategize how to pursue your chosen segment
and market and sell the chosen technologies. Among the issues to consider:

Differentiated value propositions

Overcoming buyer objections

What are the target market segments and industries

Beneficial partners and ecosystems

New business models

Build market-potential estimates into your tech product strategies

Consider as an example of market estimates, the growing interest in conversational AI avatars. Gartner
estimates that by 2025, these human-like virtual personas will support 70% of digital and marketing
communications, up from less than 5% in 2022.

Conversational AI avatars combine computer-generated imagery, natural language processing, synthetic

voice and emotion AI to create representations of both people and brands. GenAI will make it easier to
humanize avatars to create a more personalized and engaging customer experience.

Some organizations are also exploring how AI avatars can exist in the metaverse, representing digital
versions of people called “digital humans.”

AI avatars rely on technologies, including advanced virtual assistants, multimodal user interfaces and graphic
creation tools, that are in various stages of evolution and adoption, but the market potential for tech
providers is significant with diverse use cases, especially in marketing, sales and employee communications.
These tools are also relatively easy to develop and scale.

Actions for tech providers sizing AI avatar opportunities

Identify where AI avatars can add business value to software products, including as brand
ambassadors, customer care representatives or in the metaverse. AI avatars can also be used for
content generation, marketing and training material for audience engagement.

Begin to experiment with the technology now, regardless of the maturity of AI avatar technical
components, to stay ahead of competitors.

Partner with creative and media agencies as a way to accelerate the adoption of this technology.

Consider the ethical and legal implications over the long term. Ensure permissions and contracts for
using individuals or organizations in personalized AI videos and how to communicate to the customer
that these videos have been generated using AI.

Develop economics-based strategies to monetize emerging

technologies

chrome-extension://ecabifbgmdmgdllomnfinbmaellmclnh/data/reader/index.html?id=1832309293&url=https%3A%2F%2Fptop.only.wip.la%3A443%2Fhttps%2Fwww.gartner.com%2Fen%2Findustries%2Fhigh-tech%2Ftopics%2Femerging-tech-trends 2/4
2/15/25, 3:15 PM Emerging Technologies and Trends for Tech Product Leaders | Gartner
Turning emerging technologies and trends into profitable revenue growth requires tech product leaders to
address fundamental economic and business model options. Market sizing projections, customer value
estimations, unit economics, profitability analyses and models of cannibalization risk and pricing are needed
to evaluate monetization opportunities.

Tech monetization models are complex

Even when market opportunity seems to exist, tech providers must be able to turn that opportunity into
revenues. Consider the scenario for APIs.

In a March 2022 Gartner survey, 94% of the respondents reported using third-party APIs, up from 52% in
2019. This reflects a trend that tech providers know well: Today’s customers increasingly expect them to
offer APIs for integration and composable applications.

For tech providers, APIs can increase product value, attract new customers and grow revenue. But current
pricing models for SaaS products don’t always support customer demand.

Gartner expects that by 2025, 75% of application providers will have revised their current product
packaging and pricing models to support customers’ consumption of APIs and building of composable
applications. But what exactly does that revenue stream look like?

Sample tech monetization challenge: Making money from APIs

The first step in transitioning to an API-first approach is to take into account whether the APIs are part of an
existing product or if they will be part of a new product — and the pricing model aligns in one of three
ways.

Indirect pricing: For APIs that are part of an existing product, the current pricing model will
affect how the organization can monetize APIs. For instance, user-based organizations that can shift to
a value-based pricing model can align with consumption — shifting the unit of metrics away from
number of users to the number of transactions, pages downloaded or other metrics suited to the
specific organization.

Direct pricing: For APIs being offered as a new product, tech providers can consider more direct
pricing options. If the APIs vary in worth, charge individually for each API or individually for select
APIs. If not, consider tiered pricing — which Gartner research shows is preferable to pay-as-you-go
for many customers and providers.

Hybrid pricing: A third option is to combine the two methods to offer variety but maintain your
product’s user-based pricing. This hybrid model can offer daily API entitlement based on a number of
licenses, but also offer the flexibility of additional calls for an added fee.

Monetization opportunities also don’t last forever, so it’s important for tech product leaders to understand
the context in which they are pricing emerging-technology products and services. In the case of APIs, for
example, it will become harder to make money from APIs as:

Customers come to expect API access as a standard (not premium) feature

Application architects get more comfortable with their choices of enabling products

Enterprise development and operations teams gain the skills and experience to do much more on their
own

How to integrate emerging technologies into tech product and service

roadmaps

For tech product leaders to incorporate emerging tech into product and service offerings in a way that
drives competitive advantage, they need to consider the following about those technologies:

Common, unique and must-have features and functions

Primary use cases

Ways in which the tech delivers value to customers

Adoption and demand-growth rates

Methods for delivering differentiated products and services

Sizing growth of emerging innovations like metaverse

Metaverse technologies have the potential to fundamentally transform how organizations do business, but the
hype and deflated expectations have both sidetracked many real conversations about the potential for tech

chrome-extension://ecabifbgmdmgdllomnfinbmaellmclnh/data/reader/index.html?id=1832309293&url=https%3A%2F%2Fptop.only.wip.la%3A443%2Fhttps%2Fwww.gartner.com%2Fen%2Findustries%2Fhigh-tech%2Ftopics%2Femerging-tech-trends 3/4
2/15/25, 3:15 PM Emerging Technologies and Trends for Tech Product Leaders | Gartner
product portfolios — especially when money can’t be made from technologies when users are wary.

Despite the limitations, Gartner still expects that by 2026, 25% of people will spend at least an hour a day in
the metaverse for work, shopping, education, social and/or entertainment purposes, and the mature
metaverse is far into the horizon.

Still, product leaders need a product vision across the three stages (see figure) through which the
metaverse is likely to evolve and during which the trends and technologies that combine to enable metaverse
interactions and experiences will themselves evolve at various speeds and acceptance rates.

This can feel overwhelming, but product leaders need to understand three key areas:

1. Which emerging technologies and trends within the metaverse are most relevant to them in each
phase.

2. When one or more relevant emerging technologies and trends should be adopted.

3. How current offerings and strategic roadmaps fit into the broader metaverse concept.

Also, while specific technologies are still evolving, the metaverse will feature five key building blocks that
product leaders should consider as they develop their product roadmaps.

Content and context: Digital representations of all items and locations within the physical world
that will overlap with our physical reality.

Decentralization: This will enable new possibilities in terms of information distribution,

encryption, tokenization and immutability, providing new capabilities in managing digital assets and
exposing new commercial possibilities.

Experiences and interfaces: While there will be other devices and applications to experience
the metaverse, the most popular will be via immersive technologies like augmented reality, mixed
reality and virtual reality.

Computer and infrastructure: Many aspects and experiences of the metaverse will develop
out of a shift in computing toward more distributed processing and storage.

Sensing: Data captured by a multitude of both stationary and nonstationary sensors will provide
deeper insight into environmental context, enabling highly personalized interactions within the
metaverse.

chrome-extension://ecabifbgmdmgdllomnfinbmaellmclnh/data/reader/index.html?id=1832309293&url=https%3A%2F%2Fptop.only.wip.la%3A443%2Fhttps%2Fwww.gartner.com%2Fen%2Findustries%2Fhigh-tech%2Ftopics%2Femerging-tech-trends 4/4