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RESUME venkatesh

Venkatesh BS is a dedicated Customer Service Advisor with experience in resolving customer issues and improving customer experience across various roles. He has a B.Com degree and has worked as a Store Manager, Customer Support Executive, and Supervisor in logistics, demonstrating skills in inventory control, quality assurance, and training. Venkatesh is proficient in multiple languages and possesses strong computer skills, with a commitment to providing excellent service.

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Syed Zabiulla
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6 views

RESUME venkatesh

Venkatesh BS is a dedicated Customer Service Advisor with experience in resolving customer issues and improving customer experience across various roles. He has a B.Com degree and has worked as a Store Manager, Customer Support Executive, and Supervisor in logistics, demonstrating skills in inventory control, quality assurance, and training. Venkatesh is proficient in multiple languages and possesses strong computer skills, with a commitment to providing excellent service.

Uploaded by

Syed Zabiulla
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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RESUME

VENKATESII BS
BANAVADI AT POST
SLOUR HOBLI) Phone No: 7619387618
MAGADI (TAALUK) E-mail: [email protected]
RAMANAGAR (DIST)
KARNATAKA 562127

Carrier Objective:
I am a committed, friendly and hardworking Customer Service Advisor with a passion for always
providing excellent customer service. In my current role, I have resolved more than 150 issues,
always having the needs of the customers and the reputation of the organization at heart. I
have dealt with customers' enquiries and complaints face-to-face, over the phone and via
email. My excellent customer service and communication skills, combined with my relevant
work experience,

EDUCATION QUALIFICATION

SL NO Examination Board/University YEAR OF PASSING

1 B.COM UCC COLLAGE (TUKUR) 2018

2 PUC SRI SHIVAGANGA COLLAGE 2015


(SHARADHA CROSS)

Roles & Responsibility,

1. Trip Creation/invoice creation.

2. Manpower Handling & warehouse activates.

Other Activities

1. Achieving Daily targets

2. Sending Daily Production reports to team leader.

3. Giving training for new joiner


Professional Experience

GAMES N GADZET
(Store Manager)

1. Store opening and closing procedures

2. Follow up sheets

3. Inventory Control Processes

4. Improving Customer Experience

5. Corporate gaming events

6. Recruiting staff and interviewing

7. Console jail break and updating console version

8. Console software update

9. Submit report end of the day

10. Answered calls professionally providing complete information about products, take/order
cancels or
Obtain details about complaints.

11. Maintained daily record of all transactions.

12. Stocked and restocked inventory when shipments were received.

13. Addressed customer inquiries and resolved complaints.

14. Maintaining follow up sheet sales sheet purchase sheet rental sheet
Selling different models and pricing like (PS3 PS4 PS5.X.BOX)
Deal share Logistics Pvt Ltd (MerobowLabs)
Customer Support Executive (Senior Ex)

1. Salesforce

2. Critical Thinking Skills

3. Distribution Management

4. Improving Customer Expenence

5. Quality Assurance

6. Inventory Control Processes

7. Continuous Process Improvement

8. Vendor and Staff Relations

9. Transportation/ Materials Handling

10. Training and Leadership

11. Issue Escalation, Shipment Tracking

12. Achieved 99.5% average delivery rate on all assignments with no loss of materials or assets

13. Answered calls professionally providing complete information about products, take/order
cancels or obtain details about complaints

14. Communicate with customers who have escalated issues to determine beneficial resolution
and ensure timely follow-up to verify that complaints have been addressed and satisfied.

15. Received a positive feedback rating of 96%based on customer satisfaction surveys.


Communicated with customers to ensure product understanding, answer questions, and facilitate
conflict resolution
Flipkart logistics Pvt. Ltd
(Supervisor)

1. Maintenance of inbound and outbound

2. Shipping and Dispatch Goods

3. Quality assurance

4. Customs documentation

5. Dispatching Console

6. Vendor management

7. Arranging Deliveries & Pickups

8. Microsoft Office & Google Docs


Attention to Detail

9. Generated bills of lading, right invoices, and delivery accepts, while maintaining records of all
transactions and deliveries

10. Monitored inbound and outbound of goods.

11. Planned and scheduled timely fleet inspections, equipment testing, and regular warehouse
maintenance

12. Recorded all calls, SMS texts, emergency and non-emergency responses, and other actions
in both written and digital formats

13. Accepted consumer and business client phone calls and emails to coordinate delivery
schedules and logistics

14. Ensured timely dispatch of 200-daifly shipments.

15. Maintained detailed records of stock levels, orders, and shipments


Designed and implemented a new inventory tracking system, featuring the use of barcodes,
Bluetooth scanners, and upgraded WMS software.
Key Skills

 Basic Computer Skills


 Tally ERP9version
 Advanced Computer Skills
 Excel MS Office Word Excel
PowerPoint
 Typing
 Emailing
 FILIX& ORACLES WMS

HOBBIES
 YOGA
 VOICE DUBBING ARTIST
 VIDEO EDTING

Personal Details:

Name : VENKATESH BS

Date of Birth : 01-06-1997

Gender : MALE

Nationality : INDIAN

Father name : SIDDAIAH

Marital Status : UNMARRIED

Language known : Kannada, English, Hindi, Telugu, Tamil

Declarations
I hereby declare that all the details furnished above are true to the best of my knowledge.

PLACE:
DATE (Venkatesh BS)

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