SPEAKING TEST- MODULE 1

TOPIC 1

1. Describe some important life skills.

Personally, I believe that problem-solving skills and critical thinking are important
skills that everyone should have. these skills are connected, both of which help in
handling unexpected challenges and making informed decisions

2. Describe the job that you would like to do in the future.

I am recently studying financial mathematics, and when I graduate I want to become
an investor or financial analyst because I have a passion for numbers and a desire to
learn more about their nature. I am still expanding my understanding and learning
essential skills such as problem-solving and time management to achieve my goals.

3. Tell me some dos and don’ts for building rapport. Give some examples
of verbal and non-verbal techniques.
I think the essential thing to building rapport that be an active listener. Show interest
in what the other person is saying by responding with phrases like, “I got you” or “I
see, so what you’re saying is…”. Additionally, nod your head, make eye contact, and
smile to convey that you are engaged in the conversation. Second, ask open-ended
questions to encourage them to share more about themselves. Phrases like, “Can
you tell me more about that?”. Remember to smile and nod while they share their
story. Finally, avoid distractions. Focus on the conversation and resist the temptation
to look at your phone or watch. Refrain from saying things like, “Wait, what did you
say?” as this can give the impression that you are annoyed. Keep your phone away
and maintain eye contact throughout the discussion.
TOPIC 2

1. What do you know about traditional Japan and modern Japan?

As far as I know, the kimono is a traditional Japanese clothing, it will be worn on
special occasions. Japanese women more commonly wear kimono than men, often
with striking colors and patterns. Men wear Kimono mainly for weddings and tea
ceremonies, and Kimono for men are usually unpatterned, and darker in color.
Modern Japan is known for technology and innovation, leading in fields such as
robots, electronics, and automotive industries. Companies like Sony, Toyota, and
Panasonic have become global icons.

2. What are important industries in Vietnam? Which sectors/ industries

are declining?
industries in Vietnam such as electronics industries, and food processing industries,
which export various agriculture and seafood products like coffee and cashew nuts.
The electronics industry is rapidly expanding, with major manufacturers like
Samsung and Panasonic making significant investments. However, some sectors are
declining like the pharmaceuticals and chemistry industries face challenges due to
economic factors.

3. How should you interrupt others in a meeting?

When you want to interrupt others in a meeting you should use polite language. For
example: “Excuse me, may I add something here” or “ I apologize for interrupting,
but I think it’s important to mention…”. Or you can gesture like raising your hand,
maintaining eye contact
TOPIC 4

1. Why do multinationals need to adapt their products? Give me some

examples of companies adapting their products to suit local
preferences.
I think multinationals need to adapt their products because other
cultural differences have unique taste preferences and regulatory
requirements of different regions. For instance, coca-cola in Japan offers
unique flavors like green tea and seasonal varieties like sakura-flavored
drinks. This strategy ensures that products resonate with local
consumers. As a result, companies can enhance customer satisfaction,
build brand loyalty

2. Do you think ‘go with the flow’ is useful for you when you meet new
people?
I think when meeting new people “go with the flow” can be quite useful.
This approach allows you to stay open-minded and adaptable, and it also
makes it easier to connect with others and engage in conversations
naturally.
TOPIC 5

1. Describe some innovative ideas/ products/ services that you know.

As far as I know, electric cars are an innovative idea. These cars run on electricity
instead of traditional fossil fuels, helping to reduce carbon emissions and promote
sustainable energy use. and it also creates a friendlier environment
2. When reporting results in a meeting, would you provide full details or
an overview? Why?
When reporting results in a meeting, I would provide an overview. An overview
highlights the key points and significant findings, it makes it easier for everyone to
understand the main takeaways. This way keeps the meeting focused and efficient,
allowing for better engagement and discussion
3.
TOPIC 7

1. What makes good customer service?

Personally, I think good customer service involves listening to and understanding the
customer’s service needs, thanking the customer, and creating a friendly
environment. This will ensure the customer leaves with a great impression. A
pleasant customer will return often and is likely to spend more.
2. What service would you like when you travel by air?
When traveling by air, I would like to be a professional service, which means
everything will be on time, with friendly staff, comfortable seating, and quality in-
flight entertainment to make the journey enjoyable.
3. Have you recently been dissatisfied with a product or service? What
and why?
I have been dissatisfied with delayed fights because delays can disrupt travel plans
and lead to disappointment. One more thing, about low–quality food and beverages,
sometimes food and drink on a flight aren’t suitable for others can lead to
dissatisfaction
4. Do you agree that ‘the customer is always right’? Why/ Why not?
I think the customer isn’t always right, because in some solutions they offer
unreasonable requests that businesses cannot meet. Some customers might
intentionally abuse the “customer is always right” policy to gain personal
advantages, which can harm the business
5. What are pros and cons of ‘no-frills’ airlines? Which one do you prefer,
‘no-fills’ flights or standard flights?
No-frill flights often offer significantly lower fares than standard airlines, making air
travel more accessible. It also focuses on the basics, which can lead to quicker
boarding and deplaning processes and with fewer delays. Besides that, no-frill flights
don’t offer complimentary amenities such as meals, beverages, or in-flight
entertainment, which can make long flights less comfortable. And, I would prefer
standard flights to no-frills flights due to the comfort and convenience they offer. It
includes amenities such as meals, entertainment, and comfortable seating. But, the
choice depends on the priorities and needs of the traveler
TOPIC 8

1. What methods of communication do you use? In your opinion, which is

the most effective way of communication?
I usually use verbal communication such as texting, video calls, and voice messages.
And non–verbal, such as body language, and gestures… in my opinion. I think non-
verbal communication is the most effective way of communication. Face – to – face
helps people when communicating understand each other emotionally, and it is
easier when talking about issues
2. How has the way of communication changed?
In the past, people communicated face–to–face or through handwritten letters, and
it was common to wait days or weeks for a response. Nowadays, digital platforms
such as social media, email, and video calls… allow us to communicate quickly, and
easily to connect with others all over the world
3. What are pros and cons of social media?
Social media allows people to stay connected with friends, family, and colleagues
and is a powerful tool for accessing information and education resources. However,
it also brings challenges, spending much time on social media can lead to
cyberbullying and social anxiety. When you usually check the notification, it leads to
fear of missing out. Moreover, it doesn’t ensure privacy concerns, and also the
spread of misinformation.
4. Do you consider yourself a master of technology or its servant? Why?
Personally, I think myself is a master of technology. Because I take advantage of it for
my study, I find information
5. Which type of negotiation do you prefer, win-win or win-lose?
I prefer win-win negotiations. Because When working together, they can discover a
solution that benefits both parties. Making trust, strengthening relationships, and
encouraging future cooperation. It creates an environment where all parties feel
valued and respected, leading to more sustainable results