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The document discusses key aspects of Human Resource Management (HRM) including the Harvard four Cs model, which evaluates HRM effectiveness based on commitment, competence, congruence, and cost-effectiveness. It also highlights the impact of technology on HR systems and outlines IT management practices, including delivery, support, outsourcing, and the importance of innovation. Additionally, it defines organizational behavior as the study of individual and group behavior to enhance organizational performance.

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4 views

BTF_part_10

The document discusses key aspects of Human Resource Management (HRM) including the Harvard four Cs model, which evaluates HRM effectiveness based on commitment, competence, congruence, and cost-effectiveness. It also highlights the impact of technology on HR systems and outlines IT management practices, including delivery, support, outsourcing, and the importance of innovation. Additionally, it defines organizational behavior as the study of individual and group behavior to enhance organizational performance.

Uploaded by

ngochuongotuon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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2.2.4.

Human resource management (HRM)


2.2.4.3. The Harvard four Cs model of HRM

The model suggests that the effectiveness of HRM should be evaluated


under four headings:

- Commitment: Employees’ motivation, loyalty, job satisfaction

- Competence: Employees’ skills, abilities, potential

- Congruence: managers and employees share a common vision

- Cost-effectiveness: operational efficiency and productivity

4/3/2024 46
2.2.4. Human resource management (HRM)
2.2.4.4. The effect of technology

Intelligent system and artificial intelligence are beginning to be used in


human resource systems.

4/3/2024 47
2.2.5. IT management
2.2.5.1. IT delivery and IT support

- IT delivery activities include:


▪ IT service operations
▪ Capacity monitoring and management
▪ Customer billing and budgeting
▪ Business operations availability and performance to agreed service level
▪ Service continuity/contingency management

- IT support activities include:


▪ Maintaining the appropriate configuration of IT service component/infrastructure
▪ Physical and logical integrity of the infrastructure
▪ Security and access control
▪ Preventing investigation and resolution of operational events, incidents and problems

4/3/2024 48
2.2.5.2. External support

- External support to a business include user groups and peer support (networking)
communities.

2.2.5.3. Outsourcing

Outsourcing is arrangement where an organisation contracts out a specific business function.

- Benefit: allowing the business to focus on its core activities and obtaining better IT functions
and service.

- Challenges: Increased formality in the provision of the IT function and having to allow the
provider to manage the service at arm’s length. Also, contractual issues needed to be
considered such as service level agreements.

2.2.5.4. Innovation

A business must support innovation and invest in new IT to avoid being left behind by
competitors.

4/3/2024 49
2.2.6. Organisational behaviour
2.2.6.1. What is organisational behaviour?

Organisation behaviour: The study and understanding of individual and


group behaviour in an organisational setting in order to help improve
organisational performance and effectiveness. (Larry Mullins).

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