J/ SHS

TLE/TVL – HE (Wellness
Massage)
Quarter 3-MELC 3
Activity Sheet Quarter 3-MELC 3
 Learning Activity Sheets (LAS) for week 5 and 6

Name of Learner: _______________________________________________________________

Grade and Section: _____________________________Date: ___________________________

TLE/TVL - HE (WELLNESS MASSAGE) Activity Sheet

STANDARD OPERATING PROCEDURES FOR WELLNESS MASSAGE SESSION

Things sometimes are left undone when employees are confuse on who is responsible for
carrying out certain activities. Who has not heard the excuses such as “It’s not my job. I thought so-
and-so was supposed to do that. That’s our responsibility‖. And the worst is when no one bothers to
take the responsibility.

Well explained job descriptions can make people work with ease and confidence especially
when dealing with clients. This reduces the chances of errors, keeps employees focused, takes pride,
and does work professionally.

1. Staff Appearance - All spas should have a clear policy that describes the acceptable dress code and
physical appearance for staff members. Many spas prohibit certain items of clothing, such as tank tops,
jeans, cut-off shorts, flip flops or mini-skirts. Management may also request that staff members wear
clothing that follows current fashion trends. Some spas may issue staff uniforms to eliminate issues or
institute a dress code that calls for all employees to wear the same color clothing. Female staff members
may be required to wear makeup and have their hair pulled back.

2. Telephone Procedure - All spa staff members must answer telephones in a courteous, friendly
manner. Most spas require that phone calls be answered in a certain number of rings, so customers are
not kept waiting. They may also have an office greeting that staff members are required to say when
answering the phone. Staff is usually instructed not to place calls on hold without asking for the caller‘s
permission or keep customers on hold for longer than a minute. Before hanging up a call, staff members
must repeat pertinent information, such as the scheduled appointment date, time and service.

3. Client Consultation - During consultations, spa employees should learn exactly what clients hope to
get out of a spa treatment. They must read the client‘s record prior to the consultation to see what
previous services have been performed. Spa staff should then discuss details that are pertinent to the
specific service, such as the client‘s skin or hair type, if they are prone to allergic reactions or if they
have physical conditions that might be aggravated by certain types of massage. Spa employees should
then explain the client‘s options and help her make an informed decision about what treatment she
should have performed. Once a service has been chosen, the procedure should be explained to the
client in detail so she knows what to expect.

4. Service Procedures - Each service provided by the spa should have an established procedure when
administered to clients. Guidelines vary based on the specific treatment. Manicure and pedicure workers
must be sure to sterilize all equipment. Aestheticians must monitor clients to ensure that they are not
having an allergic reaction. Massage therapists must make sure that clients are comfortable with the
manner in which they are draped by towels or sheets.

5. Housekeeping Procedures - One of the most critical aspects of a spa‘s standard operating
procedures is their housekeeping policy. Clients will be turned off by dirty, unsanitary conditions, and
the spa may face health code violations as well. Laundry must be done on a daily basis so there is a
plentiful stock of clean towels and sheets in service areas and changing rooms. Floors should be swept
throughout the day and mopped at the close of business each night. Carpeting should be vacuumed as
well. Trash must be thrown out throughout the day, and any hazardous materials must be disposed of
immediately. In addition, spa equipment and supplies must be sanitized after use on each client.

Enhancement Activity

Activity 1. Concept Mapping

Direction: What are the Standard Operating Procedure? Using Concept Mapping, use the
pattern to construct your idea. Copy the given map and write your answers on a separate sheet
of paper.

Hygiene and Infection Control Practices

Reporting of Injuries, Diseases and

Dangerous Occurrences
Regulations 1985 (RIDDOR)

• By law the following incidents must be reported:

• deaths
• Major injuries or poisonings
• Any accident where the person injured is away from work for more than three days
• Injuries where members of the public are taken to hospital
• Diseases contracted at work
• Dangerous occurrences that did not result in reportable injury but might have done.
Tasks to Ensure a Clean, Sanitary, and Safe Facility

END OF BUSINESS DAY

1. Wash all bowls, implements, application brushes, trays, and other equipment with hot, soapy
water and wipe with a disinfectant before storing them in closed containers.
 2. Wash cloth products such as massage sheets, blankets, robes, slippers, hand towels, bath towels,
and shower mats in hot water with detergent and dry using heat before storing in a closed container.

3. Deep clean and disinfect bathrooms.

4. Clean floors, clean and disinfect items in the reception area, clean any beverage service items, clean
common areas, and disinfect items such as handrails and doorknobs.

5. Empty and disinfect trash bins.

WEEKLY
1. Clean windows, window frames, and window ledges.
2. Deep clean the reception area and wipe down chairs, the beverage service, magazines, and
decorative side tables.
3. Wipe down shelving used to hold retail items and dust retail items.
4. Dust light fixtures, picture frames, the music system, shelving, and decorative items in the
treatment room.
5. Organize CDs, storage cabinets, and supplies.
6. Check smoke detectors to ensure they are in good working order.
7. Check and replace light bulbs both inside and outside the facility.
8. Water and dust plants.

PERFORM SELF-ASSESSMENT FOR WELLNESS MASSAGE SESSION

The consultation is a very important

part of the treatment

Sufficient time must be allowed so that it is not rushed. This is the time to gather and exchange
information. The initial consultation will be the longest and provide detailed information, which must
be accurately recorded on a treatment card. This must be filed in a safe and accessible place and
used each time the client attends for treatment. Before subsequent treatments, a brief consultation
is usually sufficient to establish the effects and outcomes of the previous treatments and whether any
changes are to be made or further action is to be taken.

IMPORTANT:
Before doing the actual massage, get client‘s body temperature and blood pressure.

METHODS OF SCANNING

Importance of doing detailed consultation prior to massage

➢ to introduce yourself and get to know the client

➢ to establish a rapport with the client and put her/him at ease
➢ to develop mutual trust and gain the client‘s confidence
➢ to gain information on the client‘s past and present state of mental and physical health
➢ to identify any contra-indications
➢ to gain insight into the client‘s lifestyle, responsibilities, work environment, leisure activities
etc
➢ to identify the client‘s needs and expectations of the treatment
➢ to establish the most appropriate form of treatment and to discuss and agree this with the
client
 ➢ to explain the treatment fully to the client, including the procedure, expected effects, timing
and frequency

Enhancement Activity
Activity 2. Essay
Direction: Read the following questions. Write the given questions and answer on a separate
sheet of paper