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e Commerce

The Business Requirements Specification (BRS) outlines the requirements for developing an eCommerce application aimed at providing a seamless online shopping experience. Key features include product management, user account management, order processing, payment gateway integration, and customer support, while ensuring security and compliance. The document serves as a guide for stakeholders including business owners, technical teams, and third-party vendors involved in the project.

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AbdulkhadarJilani Shaik
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4 views

e Commerce

The Business Requirements Specification (BRS) outlines the requirements for developing an eCommerce application aimed at providing a seamless online shopping experience. Key features include product management, user account management, order processing, payment gateway integration, and customer support, while ensuring security and compliance. The document serves as a guide for stakeholders including business owners, technical teams, and third-party vendors involved in the project.

Uploaded by

AbdulkhadarJilani Shaik
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Business Requirements Specification (BRS)

Document for eCommerce Application

1. Introduction

1.1 Purpose

The purpose of this document is to outline the


business requirements for the development of an
eCommerce application. This application will
provide a seamless online shopping experience for
customers and allow administrators to manage
product catalogs, orders, customer data, and
payments.

1.2 Scope

The eCommerce application will cover all necessary


aspects for running an online store, including:

 Product management
 User account management
 Order processing and management
 Payment gateway integration
 Customer support features
 Reporting and analytics
 Security and compliance

The system will NOT handle physical store


management or delivery logistics beyond the
integration with third-party shipping providers.

1.3 Audience

This document is intended for:


 Business stakeholders (owners, marketing
team)
 Technical stakeholders (developers, IT team)
 Project managers
 Quality assurance team
 Third-party vendors (payment gateways,
shipping services)

2. System Overview

2.1 System Description

The eCommerce application will allow customers to


browse products, add them to their cart, and
proceed to checkout. It will integrate with payment
gateways for online transactions, manage
customer accounts, track orders, and offer
customer support functionalities. The system will
have an admin dashboard for managing the store’s
products, orders, inventory, and customer data.

2.2 Functional Areas

 Product Management: Admin can


add/edit/delete products, categorize products,
and set pricing.
 Customer Management: Allows users to create
accounts, track orders, and manage personal
information.
 Order Management: Admin can view and
process orders.
 Payment Gateway: Integration with third-party
payment systems (e.g., PayPal, Stripe).
 Shipping Integration: Integration with logistics
providers to handle shipping and tracking.
 Reporting and Analytics: Sales reports,
inventory tracking, and customer behavior
insights.

3. Business Requirements

3.1 User Requirements

 Customer Account Creation: Customers must


be able to create accounts with their email,
password, and address.
 Product Browsing and Filtering: Customers
should be able to filter products by categories,
price, and ratings.
 Add to Cart and Checkout: Customers should
be able to add products to the shopping cart
and proceed to checkout.
 Order History: Customers should be able to
view their order history and track current
orders.
 Secure Payment Process: The application must
support secure transactions via integrated
payment gateways.

3.2 Admin Requirements

 Product Management: Admins should be able


to add, edit, and delete products from the
inventory, set product pricing, and manage
stock levels.
 Order Management: Admins should be able to
view and process customer orders, change
order statuses (pending, shipped, delivered).
 Customer Management: Admins should be able
to view customer details, manage customer
accounts, and handle customer queries.
 Sales Reporting: Admins should be able to
generate reports on sales, inventory, and
customer activity.

4. Functional Requirements

4.1 User Functionality

 Customer Registration and Login:


o Customers can create an account, log in,
and manage personal information.
o Password recovery functionality should be
provided.

 Product Search and Filters:


o Customers can search for products by
name, category, price, and other
attributes.

 Product Details Page:


o Customers can view detailed product
descriptions, images, availability, and
reviews.

 Shopping Cart:
o Customers can add/remove products, view
totals, and proceed to checkout.
 Checkout Process:
o Customers can select shipping options,
apply discount codes, and make payments.

 Order Confirmation:
o Customers receive an order confirmation
email with details about the order.

 Order History and Tracking:


o Customers can view past orders and track
the status of current orders.

4.2 Admin Functionality

 Product Management:
o Admins can add, edit, and remove
products.
o Admins can set product availability,
pricing, and shipping details.
 Order Management:
o Admins can view orders by status
(pending, shipped, delivered).
o Admins can update the status of orders
and manage returns/refunds.
 Customer Management:
o Admins can manage customer accounts,
reset passwords, and handle customer
support queries.
 Reporting:
o Admins can generate sales, inventory, and
customer behavior reports.

4.3 Third-Party Integrations

 Payment Gateway Integration:


o Integration with popular payment
gateways like PayPal, Stripe, etc., to
process payments securely.
 Shipping and Delivery Integration:
o Integration with logistics providers (FedEx,
UPS, DHL) to manage real-time shipping
rates, labels, and tracking.

5. Non-Functional Requirements

5.1 Performance

 The system must be capable of handling up to


100,000 concurrent users.
 Product search and checkout operations should
complete within 3 seconds under normal load
conditions.

5.2 Scalability

 The system must be scalable to accommodate


increased traffic during seasonal peaks, such
as holiday sales.

5.3 Security

 All sensitive customer data, including


passwords and payment details, must be
encrypted using industry-standard encryption
algorithms (e.g., AES-256).
 The system should be PCI-DSS compliant for
payment processing.
5.4 Availability

 The system must be available 99.9% of the


time, with scheduled maintenance windows
notified in advance.

5.5 Usability

 The user interface should be intuitive and


responsive, providing an easy shopping
experience across devices (desktop, tablet,
mobile).

6. User Interface (UI) Requirements

6.1 Admin Dashboard

 The admin interface should allow easy


navigation between products, orders,
customers, and reporting.
 The dashboard should display key metrics,
such as total sales, number of orders, and
current stock levels.

6.2 Customer Frontend

 The homepage should feature a search bar,


navigation categories, and promotional
banners.
 Product pages should display detailed
information, including product specifications,
images, reviews, and price.
7. System Integration

7.1 Payment Gateway

 Integration with third-party payment providers


(PayPal, Stripe) for secure transactions.

7.2 Shipping Integration

 Integration with FedEx, UPS, and DHL to


provide shipping rates, labels, and order
tracking.

7.3 ERP/Accounting Integration

 The system will integrate with third-party


ERP/accounting systems to track inventory and
manage finances.

8. Data Requirements

8.1 Database Schema

 Product Information: Product ID, name,


description, price, stock level, images,
categories.
 Customer Information: Customer ID, name,
email, password, address, order history.
 Order Information: Order ID, customer ID,
product ID, quantity, total price, shipping
details.
8.2 Data Security

 All customer information, including personal


data and payment details, must be stored
securely.
 The system must ensure GDPR compliance for
customers within the EU.

9. System Constraints

 The system will be cloud-based (AWS or Azure)


to allow scalability and redundancy.
 Initial product catalog will support up to
50,000 SKUs.

10. Assumptions

 The application will be accessed through


standard web browsers (Chrome, Firefox,
Safari).
 The client will provide API keys for third-party
services (payment gateway, shipping
providers).
 Customers will have internet access and
modern web browsers.

11. Acceptance Criteria

11.1 Functional Acceptance

 The system must allow customers to browse


products, add to cart, and complete orders.
 Admins should be able to manage products,
orders, and customers.

11.2 Non-Functional Acceptance

 The system must meet performance,


scalability, and security requirements as
outlined.

12. Glossary

 SKU (Stock Keeping Unit): A unique identifier


for each product.
 PCI-DSS: Payment Card Industry Data Security
Standard.
 GDPR: General Data Protection Regulation.

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