Handout-4-PERFORMANCE-MANAGENEMT-AND-EMPLOYEE-MOVEMENT
Handout-4-PERFORMANCE-MANAGENEMT-AND-EMPLOYEE-MOVEMENT
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✔ The 360-degree feedback is a comprehensive assessment tool that evaluates
individual performance across all qualified raters that are associated and affected by
the rater’s performance.
✔ The common errors committed by raters are the halo effect, ambiguous evaluation
standards, stereotyping effect, recency effect, primacy effect, central tendency, hard
and/or easy to please tendencies, and mirror effect.
✔ The following areas should be included in training raters: methods, techniques and
guidelines for setting goals and objectives, documentation of performance
standards, uplifting employee morale and motivation, how to observe employee
performance, how to deal with employee resistance to performance evaluation, and
providing constructive feedback, among others.
✔ The four main types of employee movement are promotion, demotion, transfer, and
separation.
✔ The steps in demoting an employee are as follows: identify the reasons for demoting
an employee; communicate the decision to the employee; make a follow-up after
demotion; and have a contingency plan.
✔ The types of employee transfers are production transfer, replacement transfer,
remedial transfer, and versatility transfer.
✔ The types of separation are termination with just cause, termination with authorized
cause, resignation, and retirement.
✔ Issues related to resignation are the following: compensation, work relationships,
major changes in the organization, organizational culture, and career development
program.
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1. Identify excellent performance
2. Use appropriate appraisal techniques
3. Provide feedback to employees regarding their performance
4. Evaluate employees fairly
5. Minimize biases
6. Exercises fairness
Planning
Performance
Acting Management Monitoring
Cycle
Reviewing
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ensures that all efforts work toward the achievement of company objectives. All
employees ae involved in the planning process so that they will understand what the
company wants to achieve. It also explains the importance of managing effective
performance and how such management is to be carried out. Planning covers the
following areas which should be defined clearly and comprehensively as a first step
for a successful performance management system:
a. Roles. The manager (immediate superior) and the employee should
discuss key result areas and define their respective roles. Thus, discussion
ensures that both possess the necessary behavioral competencies and
the core values that each of them should uphold.
b. Key result areas. The employee at this point should think of the most
important tasks that he/she has been assigned with and the kind of
performance that is expected from him/her. He/she should also find out
how others have performed the same tasks before. This examination
should be discussed so that all the tasks (which may appear multiple or
many) can be summarized or grouped into key result areas,
c. Technical competencies. The employee should possess the essential
knowledge and skills (e.g., procedural, problem-solving, planning, and
communication) to be able to do his/her tasks well.
d. Behavioral competencies. The manager or the immediate supervisor
should discuss the behaviors/traits expected by the organization. These
traits include drive, teamwork, leadership, planning, communicative skills,
etc.
e. Objectives. The employee and the immediate superior should agree on
the performance objectives (e.g., sales representatives should aim to
minimize customer satisfaction). Objectives should be quantifiable and
measurable in terms of sales, income level, output, cost reduction, etc.
Importantly, the employee and the immediate superior should agree on
and integrate the performance objectives.
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CORPORATE FUNCTIONA TEAM INDIVIDUAL
L
Define the aspects Agree on
Provide a quality Ensure that individual
of customer service performance
product that standards are in line
in terms of value standards set
satisfies customers, with team objectives
for money, quick previously &
coupled with and make sure that
response, superior ensure that they
superior customer skills & competencies
quality product are congruent to
service and required are known
performance, & corporate &
support. and used.
customer functional
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c. Learning and development. This is an opportunity to further develop the
employee’s knowledge and skills to provide hm/her with learning
activities that maximize his/her potential.
d. Communication. This promotes two-way communication between the
superior and the subordinate. Roles and performance expectations are
clarified and a relationship between them is built on mutual trust is
developed.
4. Acting – this includes activities based on the performance review. It means giving an
employee feedback on his/her accomplishment of organizational goals. Feedback
based on evidence which should be fair to the employee. It should describe what
actually happened and should not be based on the mere judgment of the superior.
Thus, it is not all subjective. The manager should focus on the aspects of employee
performance that can still be improved. If there is a need for training – enhancing
employee skills or acquiring new tasks and responsibilities – specific programs
should be devised. Outstanding performances, on the other hand, are rewarded and
recognized.
The three R’s of performance management and employee movement are rewards,
retention, and remuneration.
REWARDS
Rewards are tangible manifestations of a job well done or a good deed. They
are included in the scope of performance management because conducting
performance appraisal involves acknowledging the employees’ contribution in the
attainment of the firm’s objectives. The outstanding performance of employees benefit
the organization. Employees who perform outstandingly, as indicated in the
performance appraisal, are rewarded by the organization in different ways.
Under the performance management system, there are periodic
performance assessments conducted using various tools and techniques, either
individually or by group. Performance appraisal determines whether employees
perform effectively and are on a par with the company’s expectations. It concretizes
and measures performance as an aspect of the performance management system.
Formal evaluation as opposed to the informal one is highly preferred and recommend.
An informal evaluation is done by mere observation. Over the years,
performance appraisal has expanded its role from simply determining salary increase or
job promotions to making of other employee-related decisions which dramatically affect
long-term organizational performance.
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d. Legal concerns – if there are issues triggered by certain actions like
termination of employment, the appraisal document serves as basis of
such decision. Other questions about performance issues include
rewards provision, layoff, and transfer.
e. Development – a series of performance appraisals monitors the growth of
employees. These periodic records can assist the career pathing and
development of personnel.
f. Channel of communication – this is a good source of enhancing
discussions on performance issues between the employee and the
immediate supervisor. It becomes an avenue for ironing out differences
and articulating certain career concerns or questions on performance
ratings.
g. Source of motivation – performance evaluation is one of the best ways to
keep employees motivated. Every performance appraisal period
generates excitement on the part of the employees. It is one way of
boosting their morale and encouraging them to make good impressions
and give outstanding work performance.
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b. Forced Choice Technique – this is a technique that branched out from
the graphic rating scale. The HR develops a set of descriptive
statements and the supervisors rate their subordinates based on how
they behave on the job.
Advantages
⮚ This method is inexpensive and fairly easy to use.
Disadvantages
⮚ The rater is forced to choose from a number of statements
that may or may not describe an employee.
⮚ The rater can become subjective
Here are some examples of descriptive statements:
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⮚ The checklists are simpler than the weighted checklists
because there are no weights.
⮚ The supervisor just checks the statements that likely describe
the employee.
⮚ There are corresponding scores based on a number of checks.
Disadvantages
⮚ It may not provide all the possible tasks of an employee.
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Very high
8
could be expected to make actual purchase from a
customer who was provided with accurate product
information 7
6
could be expected to be assured by the customer fore the
purchase of the product in the next few days because of
accurate product information. 5
1
Very low
Disadvantages
⮚ It is not advisable if the rater has many direct reports.
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motivates the employees to work better since they will know where
they stand in comparison with the others.
c. Paired Comparison Technique. The supervisor rates employees by
pair. The supervisor determines the most preferred employee based
on his/her appearance in the pairings. The advantage of this method
is that managers rank employees by pair so assessing them becomes
simpler because it is done two at a time. The employee who has a
mediocre performance when paired to an outstanding performer,
nevertheless, may cause the outstanding employee to obtain a lower
rating as opposed to when the latter is evaluated individually.
d. Management by Objectives (MBO). This technique allows an
employee to set his/her own goals or objectives by himself/herself.
During the evaluation period, the director should meet the manager
and discuss the ratings based on the achieved objectives. The director
or department head should emphasize that the objectives should be
realistic, challenging, and achievable under normal circumstances.
This technique is ideal because it develops the work commitment of
ratees as members of the team and, thus, motivate them to further
excel in performance. Moreover, it focuses on results that are
relevant. However, it is too individual-focused and mainly based on
the goals that have been achieved. The performance of an individual
is not compared with the performance of other employees. Also, a
goal is only set on a short-term basis.
e. 360-degree Feedback. As the term implies, immediate supervisors are
not the only raters. Other people also evaluate the employees. This
technique is said to be comprehensive and gives a full-blown
evaluation of the employee or an assessment done in a circular
fashion. The advantage of this technique is that employees are
provided with a clear picture on how others see them as performers.
Thus, it gives a more accurate view of their performance. It also
increases their awareness of their competencies, skills, and
knowledge because more valid and objective feedback they receive.
However, one obvious disadvantage is that not all employees give
honest feedback. There may be politics involved as people become
subjective and provide feedback based on their personal biases
against the people being evaluated.
RETENTION
Retention is the act of maintaining the employees in the organization. It entails
earning their loyalty. One of the best ways to do this is to evaluate them fairly and
objectively.
1. Halo effect – this usually happens when a rater uses one particular aspect of the
employee’s good traits.
2. Ambiguous Evaluation Standards – ambiguity occurs if one rater’s standard for
outstanding work performance contradicts that of another rater from a different
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department. The former may be hard to please and, therefore, may only give an
average rating as compare d to the latter who may give an outstanding rating.
3. Stereotyping Effect – stereotypes may influence the rater’s decision as to who
will garner a high ranking and who will earn a low one.
4. Recency Effect – if recent events prior to the actual evaluation period are easily
remembered and given more weight than the accumulation of performance
behaviors for the whole evaluation period, the raters commit the recency effect.
5. Primacy Effect – raters may have first impressions of the employees that linger
and influence that ratings they give during an evaluation. For these raters, first
impressions last and become a dominant assessment criterion.
6. Central Tendency – in statistics, there are measures of central tendency such as
mean, median, and mode. The central tendency deals mostly with the mean or
average.
7. Hard/Easy to Please Tendencies – there are raters who are hard to please and
feel that employees do not meet their expectations in terms of performance.
They set their own high standards that are not only difficult to meet but are also
beyond the standards set by the firm.
8. Mirror Effect – this error happens when a rater gets affected or influenced by
his/her, immediately preceding performance assessment of an employee. To
eliminate this error, it is suggested that companies provide extensive training
programs for raters.
REMUNERATION
Remuneration refers to payments equivalent to the value of the tasks performed. In
performance evaluation, remuneration is equated with employee movement or how
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performance evaluation transforms an employee’s status – higher, lower, or at same level
by either promoting or demoting him/her or keeping him/her at the same level. It may also
mean quitting or resigning from the organization.
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Steps on how to demote an employee without triggering conflicts and issues of unfair
treatment:
a. Identify the reasons for demoting an employee
b. Communicate the decision to the employee
c. Make a follow-up after demotion
d. Have a contingency plan
3. Transfer is an employee’s movement to another position but within the same rank
or responsibility. It is a part of job rotation. Transfer may also mean relocation to
another branch if the company has many branches nationwide.
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Layoffs usually entail fair separation packages so that the employees affected
may start anew in whatever way possible. A severance package helps an employee
prepare for temporary or permanent unemployment. It varies from company to
company and from one employee to another.
A severance package may include the following:
● The employee’s remaining regular pay
● Insurance
● Retirement benefits
A company, on the other hand, may consider the following to determine how
much to offer as severance pay:
● Current salary of the employee
● Length of service
● Current position
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● Work relationships. Aside from compensation, some
employees resign because of broken or uneasy relationships
either with his/her immediate superior or with co-workers in
the same area or department. Good relationships affect
employee motivation. Employees are enthusiastic to work in a
positive, conducive environment. Some employees are greatly
affected by how their co-workers support or relate with them.
Some workers are also uncomfortable with superiors whom
they perceive to be unapproachable or unsupportive.
● Major Changes in the Organization. Tenure has become
unpredictable in some industries. Mergers, acquisitions, and
closures have adversely affected employees. Those who were
left after massive layoffs think of leaving as well because they
felt insecure and anxious of getting laid off in the future.
People who remain after a mass layoff face uncertainties.
● Organizational Culture. Employees leave upon discovering
that the company culture does not jibe with their personal
values. Another aspect of organizational culture is the way it
shows appreciation for a job well done. In other instances,
there are employees who are dismayed at the top
management because it is not supportive of highly effective
and worthy, but quite costly, projects.
● Career Development Program. There are companies that do
not pursue career development programs for their employees.
People without foresight and incapable of imagining the
possible top positions they may assume later on in their
careers may opt to resign early. Highly skilled employees do
not want to remain in the same position or level during their
entire tenure in a company. If there are no career
opportunities in their own company, they may seek them
somewhere else.
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