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Standard Rate Card

The document outlines the service charges for various Croma brand products effective from April 1, 2024, detailing out-of-warranty visit and service charges for items such as air conditioners, refrigerators, and washing machines. It includes specific charges for installation, repairs, and additional services, along with terms and conditions regarding service validity and customer responsibilities. Contact information for customer support is also provided.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
8 views

Standard Rate Card

The document outlines the service charges for various Croma brand products effective from April 1, 2024, detailing out-of-warranty visit and service charges for items such as air conditioners, refrigerators, and washing machines. It includes specific charges for installation, repairs, and additional services, along with terms and conditions regarding service validity and customer responsibilities. Contact information for customer support is also provided.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SE

RVI
CERATECARD
f
orCr
omaBr
andPr
oduct
sEf
fect
iveDat
e:1
st
Apr
il
,2024
OUTOFWARRANTYVI
SIT/
SERVI
CECHARGESI
N₹ TV–ACCESSORI
ES&ACTI
VITYI
N₹
Pr
oduct Va
ria
nt Cha
rges GST T
ota
lcha
rges Pr
oduct Cha
rgesbor
neby Cha
rges Rema
rks

Ai
rCondi
ti
oner Window 5
00 90 5
90 TVWa l
lMounti
nst
all
ati
on- NA FOC
Spl
it/I
nver
ter 650 1
17 767 wit
hint
heTVbox

Ai
rCondi
ti
oner Window 35
0 6
3 4
13 TVWal
lMountI
nst
all
ati
on- Cus
tomer 249
Dr
yServi
ce Spl
it 450 81 5
31 Pur
cha
sedbycust
omer

Ai
rCondi
tioner Window 450 81 531 TVuni nsta
llat
ion- Cus
tomer 200
WetServ
ice Spl
it 65
0 1
17 7
67 1.
F orinwa r
rantycustomers
2.Duringinst
a l
l
a t
ionofnewCroma
ACUni
nst
all
ati
on Window 400 72 47
2 TV,iftheoldTVneedst obeunins
tal
l
ed
Spl
it 600 1
08 7
08
Repa
irsofPCB-
Panel Ina
dditi
ont
othe
ACRei
nst
all
ati
on Window 400 72 472 OOWCus t
omer Cus
tomer Ona
ctua
ls
Serv
iceCha
rges
Spl
it 900 1
62 1
062
Pr
e-Ins
tal
la
tionSi
te
Ref
ri
ger
ator Di
r ectCool 400 72 472 I
nspecti
onTV Cus
tomer 220
FrostFree 500 90 590
Bot t
omMount/
SideBySi
de 700 1
26 826
AC–ACCESSORI
ES&ACTI
VITY
Wa
terDi
spens
er Al
l 400 7
2 7
42 Pr
oduct Cha
rgesbor
neby Cha
rgesi
n` Rema
rks

RoomCool
er Al
l 400 7
2 4
72 ACWa
llMount
,Fl
oorMountSt
and Cus
tomer 800 PerSt
and

Wa
singMa
chi
ne SemiAut
omati
c 350 63 41
3 ACStandFi
tt
ing(St
andpr
ovi
ded Cus
tomer 220 PerSt
and
Ful
l
yAutoma
tic/Fr
ontLoa
d 5
00 9
0 5
90 bycus
tomerorpr
ovi
dedbyI
RL)

Mi
crowa
ve Sol
o 350 6
3 41
3 Fi
xingofc oppertube(i
fprovi
ded Cus
tomer 1
20 PerMet
er
Gri
l
l/Conv
ect
ion 400 7
2 4
72 bycustomerora ddit
ional
l
y
pur
chas edfromCr omastore)
OTG Al
l 3
50 6
3 4
13
CopperPi
pe(1
/2and1/
4),Cabl
eTie
, Cus
tomer 89
9 PerMet
er
LEDs <32inch/32i
nch 640 1
15 755 SpongeSl
eves,
Viny
lTappi
ng,Cl
amps
32to55inch 810 1
46 956
>55inch 1
000 1
80 1
180 Dr
ainPi
pe-Fl
exi
bl
e/Ha
rd Cus
tomer 80/
100 PerMet
er

Ge
yser Al
l 400 7
2 4
72 El
ect
ri
cWi
re-3Cor
e/4Cor
e Cus
tomer 1
00/
125 PerMet
er

WetGr
inder Al
l 400 7
2 4
72 I
nstal
l
ati
onofCr
omaBrandSt
abi
l
izer Cus
tomer FOC
gi
venwit
hCromaACasFOC
FoodProc
essor Al
l 3
20 9
0 4
10
Mixer&Gr
inder I
nstal
l
ati
onofOtherBrandStabi
li
zer Cus
tomer 1
75
pur
chasedbyCustomerwithCromaAC
Wa
terPur
ifier Al
l 400 7
2 4
72
Pr
e-Ins
tal
la
tionSi
te Cus
tomer 220
Cook
top Al
l 35
0 6
3 4
13
I
nspecti
onAC
I
nst
all
ati
on/
Demo 299 5
4 3
53

HomeThea
tre Al
l 5
00 9
0 5
00 DEFI
NITI
ONOFSTANDARDI
NSTALLATI
ON:

Chi
mne
yUni
nst
all
ati
onNor
mal 3
00 5
4 354 WindowAC:
I
sl
and/Spl
i
t 7
50 1
35 885 I
ncludes-Instal
l
ingtheAConthewal
lorwi
ndowandconnect
ingi
twithpower
socket
Chi
mne
yRei
nst
all
ati
on Nor
mal 420 7
6 496 Excludes-1.
Wal l
/wood/
gri
l
lcutt
ing 2.
Anycar
pent
rywork 3.3PinPlugTop
I
sl
and/Spl
i
t 105
0 1
89 123
9
Spl
itAC:
I
ncludes-Dri
ll
inghol
eint
hewallf
ortubi
ngandi
nstal
li
ngbot
hindoorandout
door
GASCHARGI
NGRATES(
Incl
usi
veofl
abours
erv
icechar
ges
) uni
twiththecoppert
ube,el
ect
ri
calanddrai
npi
peprovi
dedwit
hinthebox
Des
cri
pti
on Va
ria
nt Cha
rgesi
n₹
Ex cl
udes-
AC Window 16
00 1.Ex t
racoppert
ube 2.Fi
xingofoutdoorbracket
Spl
it/I
nver
ter 2150 3.Fixi
ngofcoppertubei
fprovi
dedbycus t
omeroraddit
ional
lypur
chas
ed
fromt heCr
omas tor
e 4.Corecutt
ing 5. Prov
idi
ngel
ectri
calpoi
nt
Di
r ectCool 1
150 6.3PinPlugTop16A
Ref
ri
ger
ator FrostFree 1
250
Bot t
omMount/
SideBySi
de 1
550 WaterPurifier:
I
ncludes-1.Standardwall
mounti
nstal
l
ati
on 2.Bal
lval
vefix
tur
eont
ap
NOTE: Excludes-1.Waterpres
surer
egul
ator 2.
Plumbi
ngwork
I
fCompressori
stober
epl
acedt
hes
amewi
l
lbechar
gedonMRP,
unl
essi
tisunder1
+4or
1+
9warrant
y
Cooktop:
GASCHARGI
NGRATESARESUBJECTEDTOTHEFOLLOWI
NG: I
ncludes-1.Standar
dconnecti
onbetweenGas&Cooktop
2.Standar
dinstal
lat
ionasprov
idedwit
hint
hebox
1)I ncas eofCompressorreplacement, warrantyongaschar gingwi l
lbev al
idf
or6 Excludes-Granit
eCutti
ngforset
ti
ngtheHOBtoporCookt
op
mont hs.I
fCompressorfailureorgaschar gingf ail
ureoccur swit
hint hese6
mont hs,i
twil
lnotbechar geabletothecus tomer Chimney :
2) Ifthecustomerdoesnotwantt osurrendert hedef ecti
veCompr essorattheti
me
I
ncludes-Al l
thestandardaccessor
ieswhicharei
ncl
udedal ongwiththeproduct
ofr epl
acementofCompr es s
or ,
customerwi l
lbechar ged₹550/ -
3) Suct i
onli
ne,Capi
ll
ary,Evapor at
orreplaced, wil
l bechargedaddi ti
onally Excludes-1.Core(Wall
)cutt
ingorGranit
ecutti
ngchargesarenotincl
udedin
4) Otherbrandswashingmachi neandr efri
gerat ortroll
eyinstall
ati
onchar ges₹100 I
ns t
allat
ionchar
ges 2.Thecor ecutt
ing/grani
tecut
ti
ngi sdonethroughlocal
mas on.
TERMS&CONDI TIONS: Pre-Inst
all
ati
onInspecti
onCos t-₹220tobebornbycus t
omer
1) Visi
tchargev ali
dity
:30day sf r
omt hepaymentdate
2) Vali
dit
yofes timate:30day sfromthes tat
eofesti
mat e
NOTE:
1) TheAut hori
zedSer vicePartnerwhoar enotregi
steredunderGSTcannotcol lectGSTchar ges
2) Additi
onaltransportati
onchar gesbeyondtheMuni cipalli
mi t
stobebornbythecus tomer.Tobedecidedmutuall
ybetweenthecustomerandASP
₹500/-forAir-condit
ions/Was hingMachines/Ref rigerators ₹300/-f
orT elev
ision
3) Incase,thecus t
omerdel iv
er sandcoll
ectstheappliancef romt hes
erv
icecenterhe/ shewil
lnothav
et opayanytrans
port
ationcharges

NOTE: Cus
tomerCareNumber:1
800-572-7662|Email
:cust
omersupport@cr
oma.com
Al
lChar
gesment
ionedar
eex
cludi
ngGST I
nfini
tiRet
ail
Limi
ted,
Uni
tNo.
:701and702,
7thFloor
,Kal
edoni
a,SaharRoad,Andheri
(East
),Mumbai–400069,
Indi
a

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