MS-900: Microso 365 Fundamentals

Study Guide with Practice Questions & Labs

First Edition

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Reference : MS-900

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 Content at a glance

Course Introduction
Chapter 01: Introduction to Microsoft 365
Chapter 02: Productivity Solutions in Microsoft 365
Chapter 03: Collaboration Solutions in Microsoft 365
Chapter 04: Endpoint Modernization, Management Concepts,
and Deployment Options in Microsoft 365
Chapter 05: Analytics Capabilities in Microsoft 365
Chapter 06: Security and Compliance Concepts
Chapter 07: Identity Concepts
Chapter 08: Threat Protection with Microsoft 365 Defender
Chapter 09: Service Trust Portal and Privacy at Microsoft
Chapter 10: Identify Licensing Options Available in Microsoft 365
Chapter 11: Describe Support Offerings for Microsoft 365 Services
Chapter 12: Describe the Service Life Cycle in Microsoft 365
Chapter 13: Mobile Device Management
Chapter 14: Microsoft 365 Apps
Answers
Acronyms
References
About Our Products

Table of Contents
Course Introduction
Microsoft 365 Fundamentals - Course Introduction
Prerequisites
Chapter 01: Introduction to Microsoft 365
Introduction
What is Cloud Computing?
Benefits of Cloud Computing
The Economy of Cloud Computing
Technical Terms
Types of Cloud Computing
Cloud Computing Deployments Models
Microsoft 365
Microsoft 365 productivity in the cloud
Benefits of Microsoft 365
Microsoft 365 Enables Hybrid And Flexible Work Strategies
Differences between Office 365, Microsoft 365, and Windows 365
The evolution of Office 365 to Microsoft 365
Windows 365
Microsoft 365 Subscription Options
Microsoft 365 Home
Microsoft 365 Education
Microsoft 365 for business
Microsoft 365 Enterprise
Microsoft 365 tenant
How to Join the Microsoft 365 developer program?
How to Set up and Configure a Microsoft 365 E5 Developer
Sandbox Subscription?
 Microsoft 365 Amin Center
Demo 1-01 Explore the Microsoft 365 Admin Center
Azure Active Directory Admin Center
Demo 1-02 Explore the Azure Active Directory Admin Center
Microsoft Teams Admin Center
Demo 1-03: Explore the Microsoft Teams Admin Center
Mind Map
Practice Questions
Chapter 02: Productivity Solutions in Microsoft 365
Introduction
Core Productivity Tools in Microsoft 365
Increments in Productivity through Microsoft 365 Apps
Features of connected experiences:
Work Management Tools in Microsoft 365
Microsoft Project
Microsoft Planner
Microsoft Bookings
Microsoft To Do
Business-class email and calendaring with Microsoft Exchange
Features of Microsoft Exchange
Mind Map
Practice Questions
Chapter 03: Collaboration Solutions in Microsoft 365
Introduction
Collaboration Workloads of Teams
Teams and Channels
Chat and Instant Messaging
 Online Meetings
Microsoft Teams Phone
Extend Teams by Using Collaborative Apps
Security and Compliance
Core Employee Experience Capabilities in Microsoft Viva
Viva Connections
Viva Insights
Viva Topics
Viva Learning
Features of SharePoint and OneDrive Promote Collaboration
SharePoint
OneDrive
Yammer Helps Communities Connect and Grow
Leader Engagement
Modernize employee communication
Knowledge Sharing
Engage your employees
Powering communities in Microsoft 365
Mind Map
Practice Questions
Chapter 04: Endpoint Modernization, Management Concepts,
and Deployment Options in Microsoft 365
Introduction
Endpoint Management Capabilities of Microsoft 365
Compare Capabilities of Windows 365 and Azure Virtual Desktop.
Windows 365
Azure Virtual Desktop
 Microsoft Office 365 ProPlus
Deployment and Release Models for Windows-as-a-Service (WaaS)
Release Types
Servicing Channels
Deployment Rings
Deployment Methods for Windows
Modern Deployment Methods
Dynamic Deployment Methods
Traditional deployment methods
Manage Windows-as-a-Service
Identify deployment and servicing methods for Microsoft 365 apps
Types of Updates Channels for Microsoft 365 Apps
How Updates are Installed for Microsoft 365 Apps
Mind Map
Practice Questions
Chapter 05: Analytics Capabilities in Microsoft 365
Introduction
Capabilities of Viva Insights
Personal Insights
Manager Insights
Organizational Insights
Capabilities of the Microsoft 365 Admin Center and Microsoft 365
User Portal
Microsoft 365 admin center
Microsoft 365 User Portal
Reports Available in the Microsoft 365 Admin Center and Other
Admin Centers
 Reports in the Microsoft 365 Admin Center
Reports in other admin centers
Mind Map
Practice Questions
Chapter 06: Security and Compliance Concepts
Introduction
Shared Responsibility Model
Defense in Depth
Confidentiality, Integrity, Availability (CIA)
Zero Trust Model
Introduction
Principles of Zero Trust Model
Verify Explicitly
Least Privileged Access
Assume Breach
Six Foundational Pillars of Zero Trust Model
Encryption and Hashing
Encryption for Data at Rest
Encryption for Data in Transit
Encryption for Data in Use
Hashing
Compliance Concepts
Microsoft 365 Compliance Center
Compliance Manager
Uses and Advantages of the Compliance Score
Mind Map
Practice Questions
Chapter 07: Identity Concepts
Introduction
Identity Services
Authentication and Authorization
Access Management
Identity as the Primary Security Perimeter
Four Pillars of an Identity Infrastructure
Role of the Identity Provider
Single sign-on
Multi-Factor Authentication
How MFA Works
Lab 7-01: Set up MFA for Microsoft 365
Introduction
Problem
Solution
Concept of Directory Services and Active Directory
Active Directory
Concept of Federation
Conditional Access
Conditional Access Policies
Mind Map
Practice Questions
Chapter 08: Threat Protection with Microsoft 365 Defender
Introduction
Microsoft 365 Defender Services
Microsoft Defender for Office 365
Microsoft Defender for Office 365 Plan 1
 Microsoft Defender for Office 365 Plan 2
Microsoft Defender for Office 365 Availability
Microsoft Defender for Endpoint
Microsoft Defender for Cloud Apps
What is a Cloud Access Security Broker?
The Defender for Cloud Apps Framework
Microsoft Defender for Cloud Apps Functionality
Office 365 Cloud App Security
Microsoft Defender for Identity
Monitor and Profile User Behavior and Activities
Protect User Identities and Lower the Attack Surface
Detect Suspicious Activities and Advanced Attacks Across the
Cyberattack Kill-Chain
Microsoft Defender Protection
Microsoft 365 Defender portal
Incidents and Alerts
Hunting
Threat Analytics
Secure Score
Incidents Capabilities
Mind Map
Practice Questions
Chapter 09: Service Trust Portal and Privacy at Microsoft
Introduction
Trust Center
Service Trust Portal (STP)
Microsoft's Privacy Principles
 Introduction
Privacy Principles
Microsoft Priva
Mind Map
Practice Questions
Chapter 10: Identify Licensing Options Available in Microsoft 365
Introduction
Explore the Pricing Model for Microsoft Cloud Services
Cloud Solution Provider Model
Enterprise Agreements
Explore the Billing and Bill Management Options
Microsoft Bill Account
Billing Account Options
Bill Management
Explore the Available Licensing and Management Options
Subscription Plans
Licenses
Types of add-ons
Group-based Licensing
Group-based Licensing in Azure Active Directory
Mind Map
Practice Questions
Chapter 11: Describe Support Offerings for Microsoft 365 Services
Introduction
Explore Support Options for Microsoft 365 Services
Explain Service Level Agreement (SLAs) Concepts
Monthly Uptime Percentage Service Credit
 Office 365 Support
Microsoft 365 Technical Support
Identify How to Track the Service Health Status
View Health Status of Microsoft 365 Services
Keep track of incidents
Explore How Organizations Share Feedback on Microsoft 365
Services
Mind Map
Practice Questions
Chapter 12: Describe the Service Life Cycle in Microsoft 365
Introduction
Service Life Cycle
Describe Private, Public Preview, and General Availability Releases
Private preview
Public preview
General Availability (GA)
End of support
Describe the Modern Lifecycle Policy
Utilize the Microsoft 365 Roadmap Portal to Learn About Upcoming
Features
Mind Map
Practice Questions
Chapter 13: Mobile Device Management
Introduction
Device Management Overview
Microsoft Intune
Explore Mobile Device Management
 Explore Mobile Device Management in Microsoft 365
Explore the Mobile Device Management Services in Microsoft 365
Examine MDM Policy Settings in Microsoft 365
Mind Map
Deploy Mobile Device Management
Activate the Mobile Device Management services in Microsoft 365
Configure Domains for Mobile Device Management
Obtain an Apple Push Notification Service certificate for iOS
Devices
Manage Security Policies for Mobile Device-Managed Devices
Define a Corporate Device Enrollment Policy
Mind Map
Enroll Devices in Mobile Device Management
Enroll in Windows 10 and Android devices
Enroll iOS Devices using Apple's Device Enrollment Program
Regulate Device Enrollment by Using Enrollment Rules
Examine How Users Enroll Their Devices in Mobile Device
Management
Enroll Devices Using the Device Enrollment Manager Account
Examine the Need for Multi-Factor Authentication to Secure
Mobile Device Enrollment
Mind Map
Practice Questions
Chapter 14: Microsoft 365 Apps
Introduction
Microsoft 365 Apps vs. Other versions of Office
Reasons to choose the 64-bit version
Reasons to select the 32-bit version.
 Microsoft 365 Apps
Deployment differences
Licensing differences
More information about Microsoft 365 Apps
Microsoft 365 Apps for Business
Microsoft 365 Apps for Enterprise
Features
Activating Microsoft 365
Managing Activated Installations
Improvements in Licensing and Activation
Lab 14-01: Deploy Microsoft 365 Apps from the Cloud
Before you begin
Step 1: Download the Office Deployment Tool
Step 2: Form a Configuration File for the Pilot Group
Step 3: Make a Configuration File for the Broad Group
Step 4: Deploy Office to the Pilot Group
Step 5: Install Office to the Broad Group
Mind Map
Practice Questions
Answers
Chapter 01: Introduction to Microsoft 365
Chapter 02: Productivity Solutions in Microsoft 365
Chapter 03: Collaboration Solutions in Microsoft 365
Chapter 04: Endpoint Modernization, Management Concepts, and
Deployment Options in Microsoft 365
Chapter 05: Analytics Capabilities in Microsoft 365
Chapter 06: Security and Compliance Concepts
 Chapter 07: Identity Concepts
Chapter 08: Threat Protection with Microsoft 365 Defender
Chapter 09: Service Trust Portal and Privacy at Microsoft
Chapter 10: Identify Licensing Options Available in Microsoft 365
Chapter 11: Describe Support Offerings for Microsoft 365 Services
Chapter 12: Describe the Service Life Cycle in Microsoft 365
Chapter 13: Mobile Device Management
Chapter 14: Microsoft 365 Apps
Acronyms
References
About Our Products
About Microsoft 365 Certifications

The Microsoft 365 Certification is a certification created to

demonstrate to customers that an app has passed scrutiny against
controls taken from top industry standard frameworks and that
effective security and compliance procedures have been implemented
to safeguard client data. There are two stages to the Microsoft 365
Certification: Attestation and Certification.
Attestation
The attestation phase focuses on a lengthy questionnaire describing
an app's security, data handling, and compliance features. The
information given by ISVs comprises the following and covers all of
the app functionality that is exposed when it is active in a company's
Microsoft 365 platform:
1. Data handling: It refers to how an application gathers and
manages organizational data and the degree to which an
organization has control over that data.
2. Security: The policies, practices, and procedures that an
application must follow to safeguard data, identify and thwart
cyberattacks, and more
3. Compliance: The application's conformity to the necessary
industry norms and requirements
4. Privacy: How well the app complies with relevant, applicable
privacy laws.
5. Identity: The application's compliance with identity
management and access control guidelines
Certification
An extensive security examination of the application and its
underlying infrastructure is the main focus of the certification process.
The app will be examined in relation to several security measures
taken from well-known industry standard frameworks such as SOC 2,
PCI DSS, and ISO 27001. We encourage you to share those reports if
your software has previously achieved a SOC 2, PCI DSS, or ISO 27001
certification. They are not necessary, but they may be utilized to
satisfy certain of the controls without requiring further proof. We do
ask that you give us explicit proof (papers, screenshots, etc.) that you
meet all the necessary controls if you do not have any external
certifications. Apps that have received certifications have proven that
they have effective security and compliance procedures in place to
safeguard user information.

Value of Microsoft 365 Certifications

Microsoft emphasizes sound conceptual knowledge of its entire
platform and hands-on experience with the Azure infrastructure and
its many unique and complex components and services.
For Individuals
Demonstrate your expertise in designing, deploying, and
operating highly available, cost-effective, and secured
applications on Microsoft 365.
Gain recognition and visibility of your proven skills and
proficiency with Azure.
Earn tangible benefits such as access to the Microsoft
Certified Community, get invited to Microsoft Certification
Appreciation Receptions and Lounges, obtain Microsoft
 Certification Practice Exam Voucher and Digital Badge for
certification validation, and Microsoft Certified Logo usage.
Foster credibility with your employer and peers.
For Employers
Identify skilled professionals to lead IT initiatives with
Cloud technologies.
Reduce risks and costs in implementing your workloads and
projects on the Azure platform.
Increase customer satisfaction.

Types of Certification

Role-based Certification
Fundamental - Validates overall understanding of the Azure
Cloud.
Associate- Technical role-based certifications. No pre-
requisite required.
Expert- Highest level technical role-based certification.
About Microsoft 365 Certified: Fundamentals

Case study, short Answer, repeated

Exam Questions
Answer, MCQs

Number of Questions 60
Time to Complete 150 minutes

Exam Fee 99 USD

This certification exam assesses your capacity to suggest Microsoft 365

solutions that deal with typical corporate IT problems. You ought to
be aware of how Microsoft 365 solutions raise output, promote
teamwork, and enhance communications.
You should be able to distinguish Microsoft 365 solutions from the
competitors in the market as an exam candidate if you possess the
necessary expertise. Additionally, you should be knowledgeable about
Microsoft 365 licenses, deployment and migration assistance, and
support choices for businesses trying to get the most out of their
cloud investments.

This exam measures your ability to accomplish the following

technical tasks:
Describe cloud concepts (10–15%)
Describe core Microsoft 365 services and concepts (50–55%)
Describe security, compliance, privacy, and trust in
Microsoft 365 (15–20%)
Describe Microsoft 365 pricing and support (10–15%)

Recommended Knowledge
Describe the different types of cloud services available
Describe the benefits of and considerations for using cloud,
hybrid, or on-premises services
Describe productivity solutions in Microsoft 365
Describe collaboration solutions in Microsoft 365
Describe endpoint modernization, management concepts,
and deployment options in Microsoft 365
Describe analytics capabilities in Microsoft 365
Explain zero-trust security principles for Microsoft 365
Describe identity and access management solutions in
Microsoft 365
Describe threat protection solutions in Microsoft 365
Describe trust, privacy, and compliance solutions in
Microsoft 365
Plan, predict, and compare pricing
Identify licensing options available in Microsoft 365
 Describe the Microsoft 365 service lifecycle
Describe support offerings for Microsoft 365 services
Describe Mobile Device Management
Discover Microsoft 365 Apps
The following general domains and their weights on the exam are
included in this exam curriculum:

Domain Percentage
Domain 1 Describe cloud concepts 10-15%

Domain 2 Describe core Microsoft 365 services and 50-55%

concepts

Domain 3 Describe security, compliance, privacy, and 15-20%

trust in Microsoft 365

Domain 4 Describe Microsoft 365 pricing and support 10-15%

CO U R S E I N T RO D U C T I O N

Microsoft 365 Fundamentals - Course Introduction

The fundamentals of cloud computing and the Software as a Service
(SaaS) cloud model are covered in this course, focusing on Microsoft
365's cloud service offerings. You will start by learning about the
principles of cloud computing, including an introduction to Microsoft
cloud services. You will learn about Microsoft Azure and look at how
Microsoft 365 and Office 365 differ from one another. After that, you
will thoroughly examine Microsoft 365, which will include a
comparison of Microsoft on-premises services and Microsoft 365 cloud
services, a look at enterprise mobility in Microsoft 365, and a look at
how Microsoft 365 services support collaboration.
The course then examines how Microsoft 365 handles security,
compliance, privacy, and trust before reviewing subscriptions, licenses,
invoicing, and support for Microsoft 365.
User Profile
This course is intended for business decision-makers and IT
professionals who want to deploy cloud services within their company
or who just want to learn the foundations of cloud computing. With a
general focus on Microsoft 365 cloud service offerings, this includes
the factors to take into account and the advantages of implementing
cloud services in general and the SaaS cloud model in particular.
Prerequisites
Candidates must be familiar with the following to pass the MS-900:
Microsoft 365 Fundamentals Certification exam.
The choices that are open to you and the advantages that
using Microsoft's 365 Cloud Service products could bring
you.
The approaches that need to be suggested to handle the
organization's frequent IT problems.
What could set it apart from other market competitors, are
Microsoft 365 Solutions.
Grouping together different Microsoft services and goods,
including Azure, Dynamics 365, and Microsoft 365.
Provision of services and cost-effective licensing
optimization.
There are many organizational support possibilities.
C H A P T E R 0 1 : I N T RO D U C T I O N TO
M I C RO S O F T 3 65

Introduction
The productivity cloud Microsoft 365, which offers cutting-edge and
intelligent experiences, in-depth organizational insights, and a
dependable platform to help people and businesses get more done, is
covered in this session. Microsoft 365, which is an evolution of Office
365, provides much more than just the standard office tools you may be
accustomed to. Microsoft 365 offers a subscription for every
organization because each has different needs. Register for your trial
environment to experience how Microsoft 365 enables individuals and
organizations to perform at their highest level.

What is Cloud Computing?

Cloud Computing is storing data and accessing computers over the
internet. It delivers different computing services like servers, software,
analytics, databases, and storage via the internet. Computing resources
are delivered on-demand through a cloud service platform with pay-as-
you-go pricing. The companies that are providing services are termed
“Cloud Providers.” There are several cloud providers, the major ones
being Amazon, Google, and Azure.
Benefits of Cloud Computing
We all know that cloud computing has brought a great change in the
traditional business thinking for IT resources. There are many benefits
of cloud computing. Some of which are:
 . Cost
Cloud computing eliminates the capital cost of buying hardware
and software and building and running in-house data centers –
server racks, 24 hours electricity for power and cooling, etc.
. Scale Globally
Cloud computing services have the capacity to scale with
elasticity. In the cloud, IT resources are provided with more or
less computing power, storage, and bandwidth – as per
requirement and from the right place.
. Increase Speed and Agility
New IT resources are readily available so that resources can be
scaled up infinitely according to demand. This leads to a dramatic
increase in agility for organizations.
. Reliability
Cloud computing allows data backup, disaster recovery, and
business continuity as data can be replicated in the network of
the cloud supplier on multiple redundant sites.
. Security
The protection of their data is one of the main problems for any
organization, regardless of its size and industry. Infringements of
data and other cyber crimes can devastate a company's revenue,
customer loyalty, and positioning. Cloud provides many advanced
security features to strengthen the security of the overall
company. It also helps in protecting your data, application, and
infrastructure.
The Economy of Cloud Computing
Cloud reduces the Capital Expenditure (CapEx) cost and has many
other benefits. In the traditional environment of organizations, as there
is a need for large investments in CapEx, the cloud is the best way to
switch to the pay-as-you-go model. With cloud computing, you can
easily move toward Operational Expenditure (OpEx).

E : Capital Expenditure (CapEx) is the

expenditure to maintain or acquire fixed assets
by spending money. This includes land,
equipment, etc.
Operational Expenditure (OpEx) is the cost of a product or a system
that is running on a day-to-day basis, like electricity, printer papers,
etc.
Technical Terms
To understand Cloud Computing, you need to understand some
technical terms.
High Availability (HA) - It is the core of cloud computing.
As we know, in traditional server environments, companies
own a number of hardware, and the workload is limited to
this hardware capacity. In case of extra load, capacity cannot
be increased, whereas sometimes this hardware seems extra
for the workload. In the cloud, you do not own any hardware,
and adding servers is just a click away. With this method, you
get high availability for your servers by replacing the failed
server instantly with the new one. HA depends on the
number of VMs that you set up to eventually cover in case
one goes down
Fault Tolerance - For resilience in the cloud, fault tolerance
is also an important factor. Fault tolerance gives you zero
downtime, meaning that if there is any fault from the
 Microsoft side, then it is immediately mitigated by Microsoft
itself
Disaster Recovery (DR) – This is used in case of any
catastrophic disaster like a cyber-attack. There is a plan in
DR to recover your business from these critical systems or in
normal operation if such an event occurs. DR has designated
time to recover and a recovery point
Scalability - In cloud computing, scalability means adding or
removing the resources in an easy and quick way as per
demand. It is important in such a situation where you do not
know the actual number of resources that are needed. Auto-
scaling is an approach for scalability depending on your
requirement by defining the threshold
Elasticity - Elasticity is the capacity to dynamically extend or
minimize network resources to respond to autonomous
working load adjustments and optimize the use of resources.
This can contribute to overall cost savings for services
Agility - Agility is the capability to adapt quickly and
efficiently to changes in the business environment. Agility
also refers to the ability to develop, test and deploy business-
led software applications quickly. Instead of providing and
managing services, Cloud Agility lets them concentrate on
other issues such as security, monitoring, and analysis
E : From the Exam perspective, one must be familiar with all
the terms like HA, Fault Tolerance, DR, Elasticity, Scalability, and
Agility.
Types of Cloud Computing
Cloud computing is a broad word that refers to a set of services that
provide organizations with a low-cost way to expand their IT capacity
and usefulness.
Businesses can choose where, when, and how they employ cloud
computing to ensure an efficient and dependable IT solution based on
their individual needs.
Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and
Software as a Service (SaaS) are the three basic cloud computing service
models. Although there are evident distinctions between the three and
what they can offer a business in terms of storage and resource sharing,
they can also interact to build a single cloud computing paradigm.
Software as a Service
Cloud providers take over both servers and code. Cloud providers host
and maintain the applications and underlying infrastructure for SaaS
and handle updates such as software upgrades and security patches.
Users link the app over the internet, usually through their phone,
tablet, or PC through their web browser.
The first offering is known as Software as a Service (SaaS), and it is now
thought to be the biggest and most well-liked application of cloud
computing. It is expanding as web-based alternatives are used in place
of conventional on-device software. The need to install client software
is quickly eliminated by quickly shifting applications to the cloud,
frequently utilizing a subscription-based model, and making the
software browser-accessible. In many cases, this makes the software
cross-platform and usable on the variety of devices that we use today.
Gmail, Google Drive, Power BI, Microsoft Office 365, and others are a
few examples.
Platform as a Service
Cloud computing platforms that provide an on-demand environment
to build, test, deliver and manage software applications are referred to
as Platform as a Service. PaaS is designed to facilitate the fast
development of web or mobile apps for developers without setting or
maintaining the underlying server, storage, network, and database
infrastructure needed for development.
Platform as a Service (PaaS) is a platform, which runs on a single VM
and is designed to support the complete application life cycle, typically
for website building, testing, deploying, managing, and updating. This
service allows you to avoid the expense and complexity of buying,
installing, and managing software licenses. Instead, you manage the
applications and services you deploy, and the cloud service provider
typically manages everything else.
Infrastructure as a Service
An Infrastructure as a Service (IaaS) enables a server in the cloud or
Virtual Machine (VM) instance that you would have complete control
over. This offering is closer to an on-premises VM. IaaS requires you to
manage the operating system and the virtual machine's disk and
networking attributes. Hardware management is taken care of, and a
remote desktop is utilized to manage the VM. IaaS is a great solution
where multiple applications running on a single VM are needed to
fulfill the needs of third-party software.

Note: It gives you a basic IT infrastructure for Cloud IT like VMs,

Data Storage, Networks, and OS on a pay-as-you-go model.
 Figure 1-01: Features
Serverless
Overlapping PaaS, serverless computing concentrates on creating
application functionality without continually spending time
maintaining the required server and infrastructure. The cloud provider
is responsible for configuration, capacity planning, and server
governance. The highly scalable and event-based serverless
architectures only use resources when a particular task or trigger
occurs.
 Figure 1-02: Overview of SaaS, PaaS, and IaaS
SaaS: Common Scenarios
Software as a Service (SaaS) allows you to use built-in cloud-based
applications over the internet. The most common examples include
email and sophisticated business apps like Customer Relationship
Management (CRM), Enterprise Resource Planning (ERP), etc. This
service allows you to only pay for the app you use according to the
pay-as-you-go model.
Advantages
There are several advantages of SaaS. These include, but are not limited
to:
Easy access to cloud-based apps – SaaS provides easy access to the
cloud-based app without installing and updating hardware and
software. This service gives access to sophisticated applications such as
CRM and ERP, making it affordable for businesses and organizations.
They do not have to worry about how to manage and deploy
applications.
Use free client software – Most clients can run the application
directly from their browser without downloading and installing it.
Global access – With this cloud-based service, all data is directly
stored in the cloud with some security. Users and clients can access the
information and required data from any device connected over the
internet.
PaaS: Common Scenarios
PaaS provides a complete deployment environment in the cloud. You
can build, deploy, and run simple to complex applications. You can use
and scale services and resources according to the pay-as-you-go model
and access them over the secure and reliable internet.
The following are common scenarios that use PaaS:
Development Framework – PaaS provides a framework that
enables you to deploy and run simple to complex cloud-
based applications over a secure internet connection. Cloud
features provide high availability, reliability, scalability, and
multi-tenant capabilities used by PaaS to reduce the coding
overhead in deploying a framework
Analytics and Business Intelligence – Some tools provided
as a service allow you to examine big data. Organizations and
businesses most commonly use the service to improve
forecasting, product decision, investment frameworks,
project workflows, etc.
Advantages
There are several advantages of PaaS. These include, but are not limited
to:
Reduces deployment time – PaaS provides a lot of pre-coded built
applications so you can quickly deploy new applications.
Option for multiple platforms – This service offers you an option to
deploy services and resources for multiple platforms.
Use of artificialized tools – As PaaS follows the pay-as-you-go
approach, most organizations and business intelligence can use
sophisticated tools they could not afford to purchase.
Supports geographically distributed teams – With PaaS, you can
make a development framework over the internet. Multiple
development teams can work together on the same idea from anywhere
in the world
Manages application lifecycle – PaaS cloud service enables you to
efficiently manage the application lifecycle, such as building, testing,
managing, deploying, etc.
IaaS: Common Scenarios
IaaS enables you to quickly meet demand by scaling the resources
according to need. It avoids having to buy and maintain physical
architecture and infrastructure. Each service is offered as a separate
component, and you only pay for the service you use.
The following are some common scenarios that use IaaS:
Hosting a Website – You get more control than traditional
website hosting when you host a website or run a website
over IaaS
Web Apps – IaaS supports the infrastructure of web apps,
including storage, web, and application server. An
organization can deploy web apps on IaaS and scale resources
to meet the demand
 Storage, Backup, and Recovery – Storage management
sometimes become very complex. IaaS makes it easy to
manage, simplify, backup, and recover
High-Performance Computing – When working with
traffic requiring high-performance computing, you can run
these workloads in the cloud while avoiding hardware
complexities and paying only for what you use
Big Data Analysis – IaaS provides the processing power for
big data analysis
Advantages
There are several advantages of IaaS.
Reduced Costs – This service eliminates the up-front hardware cost
and allows you to only pay for the resources and services you use.
Businesses looking for new ideas often use this cloud service that
allows them to deploy computing infrastructure quickly.
Better Business Continuity and Disaster Recovery – This service is
better for disaster recovery because it allows scaling resources and
services to meet demand. This service is also best suited for business
continuity and high availability.
Fast Response – You can deploy apps and deliver them to the user
faster with IaaS managing the underlying infrastructure.
Scalable, Reliable, and Flexible – IaaS cloud services provide
scalable, reliable, and flexible services that meet the Service Level
Agreement (SLA).

E : Cloud computing provides the resources and services to

meet demands over the internet. It provides services using three
service models.
SaaS: Delivers cloud-based applications.
PaaS: Provides the deployment and development environment for
users to use this environment for their cloud-based applications.
IaaS: Allows you to manage and scale resources to meet demand and
use resources according to the pay-as-you-go model without any of
the underlying hardware infrastructures.

Table 1-01: SaaS, PaaS, and IaaS

Cloud Computing Deployments Models
We know that all clouds are not the same, and not every business
requirement for cloud computing is the same. Therefore, in order to
meet the requirements, different models, types, and services have been
used. Firstly, you must decide how the cloud service is being applied by
finding the cloud deployment type or Architecture.
When you shift some of the on-premises applications to the cloud, the
next decision you have to make is how to deploy them. There are four
ways to deploy and integrate cloud services into your application
architecture and infrastructure:
Public Cloud
Private Cloud
Hybrid Cloud
Community Cloud

Figure 1-03: Cloud Deployment Models

Public Cloud
The public cloud is the most common approach that is open to all
organizations. All resources, such as servers and disks, are owned and
managed by the cloud provider in the public cloud. Microsoft Azure is
an example. The cloud service provider carries out the maintenance,
operation, and monitoring. The physical hardware is shared with other
organizations, and your view is virtualized. Your data is secure and
isolated. However, the cloud provider decides where it is stored and
where your logic runs. The primary advantage of this approach is the
lower cost, scalability, and flexibility. You are only required to pay for
what you use, you scale on-demand based on your need, and there is no
need to purchase and maintain expensive hardware.
Why Public Cloud?

Several applications allow you to use the public cloud:

Service Consumption – Service consumption through an
on-demand or subscription model charges you only for the
CPU usage, storage, and other resources that you have used
or reserved for use in the future
No hardware requirement – With the public cloud, there is
no requirement to purchase, maintain, or manage the
physical architecture and infrastructure
Automation – It provides a quick response by using a web
portal or scripts
Geographical distribution – With this cloud approach, you
can store data in the location nearest to your user without
having to maintain datacenters
Minimize Hardware Monitoring – You are free from
hardware maintenance with a public cloud, as the service
provider is responsible for this
Private Cloud
The second approach is called a private cloud. This is where computing
resources are used exclusively by a business or organization. It can be
physically located on-premises or managed by a cloud provider. The
maintenance, operation, and monitoring come under the private
network owned by that organization. In addition to scalability and
reliability, it has very high-level security.
Why Private Cloud?

Several applications allow you to use the private cloud:

Pre-Existing Environment – Private cloud allows using an
existing operating environment with solution expertise
Legacy Application – Private cloud can be used to handle
business-critical legacy applications
Data Authority and Security – This cloud can be used to
secure data
Hybrid Cloud
A hybrid cloud allows users to access both public and private cloud
resources within a single access environment. In a hybrid cloud, some
of your data and applications run on your private infrastructure and
some run in Cloud Service Provider (CSP) on the public cloud. This
cloud model can be used in various ways, such as a migration approach
to gradually transition your app and services from your private data
center into CSP. This allows for better testing and easier migration. This
cloud model can also be used for segmenting work. You can connect to
the environment together with a secure private network to pass data
back and forth. Part of the data is processed in your private local
infrastructure, and another is processed in the cloud. In this case, the
hybrid cloud can be used for cloud bursting. You can upload work to
the cloud when your internet data center hits the maximum workload.
You can then scale and burst workloads to leverage CSP, then drop back
down to internal resources when the load returns to normal.
Why Hybrid Cloud?

Several applications allow you to use a hybrid cloud:

 Existing Hardware Investment – Most businesses prefer to
use their existing hardware and operating environment
Use for Regulation – Most regulatory frameworks require
their data to remain physically located
Easy Migration – With this cloud, you can shift data from
on-premises to the cloud when required
Community Cloud
This model allows the user to access the group of organizations for its
services. It can provide a sharing mechanism, but its security is high
compared to a public cloud and low compared to a private cloud.

Microsoft 365
A cloud-based subscription service called Microsoft 365 includes a
portfolio of integrated goods like Office applications, Teams, Windows,
top-notch security, and more. Any size organization, including yours,
may benefit from Microsoft 365. It represents the workplace of the
future. Whether at home, in the office, out in the field, or on the go,
these Microsoft 365 features help enhance productivity, collaboration,
and communication securely across numerous devices. Microsoft 365
ensures a trustworthy, secure, and contemporary experience for every
employee at any time and everywhere while integrating everyone into
the digital revolution.
Microsoft 365 Fundamentals
Your gateway and guide to everything Microsoft 365 is Microsoft 365
Fundamentals. Three understanding routes make up Microsoft 365
fundamentals, introducing you to the platform's many features through
its range of products and services.
The three learning paths are outlined in the list below:
 Describe the basic features and principles of Microsoft 365.
Learn how Microsoft 365's productivity, collaboration, and
business management tools enable individuals and
companies to do more
Demonstrate a fundamental understanding of the security
and compliance features of Microsoft 365. Discover how
Microsoft's security, compliance, and identity solutions assist
individuals and companies in securing their whole digital
footprint, streamlining compliance, and lowering the risk
Show that you are knowledgeable about Microsoft 365
licensing, service, and support. Find out how adoption
guidance, ongoing support, and license options that suit your
needs can help people and businesses make the most of their
Microsoft 365 investments

Microsoft 365 productivity in the cloud

Organizations are heading toward digitization, profoundly changing
when, where, and how we work. Employees seek more job flexibility
while yet feeling connected to their coworkers. Employees are expected
to sync and operate across various devices, including personal devices,
making management and security tough. Organizations strive to
remain competitive in a constantly changing economic environment
and prepare for economic turbulence. They want to help their staff
reach their maximum potential without inducing burnout.
Organizations seek to automate processes, but their employees use too
many apps, resulting in a fragmented experience. They want to be safe
against security risks, but they do not have the resources to keep up
with the sophistication of attacks. Organizations seek top-line growth,
cost-cutting, and improved customer service. Below are the benefits
enlisted to remember of Microsoft 365.
Benefits of Microsoft 365
. Problem solving and provision of security: Microsoft 365
can help you overcome today's productivity and security
concerns by allowing you to work securely from anywhere.
All you need are the proper tools and technologies in a
single, cost-effective package.
. Stimulation of productivity: Be more productive from
anywhere with Microsoft 365. Enable your team to do their
best work with cloud technology to improve team
collaboration, whether at the office, out in the field, or at
home. Microsoft Teams allows you to feel closer to your
coworkers through chat, voice, and video. Create content
with built-in Office apps and take advantage of Artificial
Intelligence (AI) to improve your work. Utilize integrated
technologies to streamline work and automate manual tasks,
allowing you to focus on what matters most. With Microsoft
Viva, you can create a culture that allows your people to
achieve their best from anywhere. With clever mobile apps,
you can easily transition from your PC to your mobile
devices, allowing you to stay productive while on the road.
. Security through modern technology: Through Microsoft
365, you can protect your company with technology you can
trust. You can improve and modernize your security, manage
risk, and meet compliance standards on Microsoft's trusted
cloud. Ensure only the right users have access to Azure Active
Directory, multifactor authentication, and biometric access,
like Windows Hello. With Microsoft Endpoint Manager, you
can deploy a seamless, end-to-end management solution and
gain insight across all connected devices. Microsoft 365
Defender can defend your company against sophisticated
cyberattacks. With Microsoft Secure Score, you can get a real-
time assessment of your existing security posture
. Cost-effective solutions: With Microsoft 365, you can get a
single, cost-effective solution. Rather than buying multiple
platforms for different capabilities, consolidate to a single
platform. Workflows, dashboards, and AI can help you save
money on automation and process improvements. Enhance
 your security and compliance posture to lower your overall
cost of risk so that IT can focus on strategy and better
manage hardware and software. Reduce hard costs, like real
estate and travel, through flexible work from anywhere.

Microsoft 365 Enables Hybrid And Flexible Work

Strategies
The pandemic has changed the way we work, do business, and meet
client needs, among other things. So much more can be done remotely
than we ever imagined. Organizations are attempting to negotiate this
new way of working, which includes hybrid and flexible work. Changes
are needed to assist entirely remote personnel who choose to come into
the office, who are required to remain onsite, such as frontline staff,
and who do both.
Frontline workers have borne the brunt of the strain during the last few
years. Frontline employees make up the majority of the workforce and
are in positions where they are the first to interact with consumers, see
products and services in action, and represent your brand. For all major
sectors, they are the backbone of hybrid operations. These workers
have typically been underserved by technology, despite their critical
importance in every business.
Microsoft wants you and your company to succeed in today's hybrid
world. Hybrid work is unavoidable, so fostering the right culture to
support it is critical. Organizations should establish a clear, flexible
work policy that allows workers of all types to choose how, when, and
where they work.
Microsoft 365 has the capabilities to help your company fulfill the
different needs of your employees by allowing them to work onsite or
remotely:
. Staying connected: Stay connected at all times and from
anywhere in the world. Your employees have access to:
Your Microsoft 365 subscription includes cloud-based
services and data
On-premises application data centers, for example,
provide organizational resources
. Securing sign-ins: Microsoft 365 and Windows have built-in
security measures that protect against malware, malicious
attacks, and data loss. Secure sign-ins with Multi-Factor
Authentication (MFA) and built-in security features to guard
against malware, malicious attacks, and data loss
. Management of hybrid workers’ devices: Manage the
devices of your hybrid workers from the cloud by configuring
security, allowing certain apps, and enforcing system
compliance
. Collaborative and productive: Be extremely collaborative
while being equally as productive as on-premises with:
Meetings, chats, and push-to-talk conversations using
Teams all take place online
Shared work areas for OneDrive and SharePoint allow
for real-time collaboration and worldwide access to
cloud-based file storage
Workflows and shared tasks to divide the work and
finish it

EXAM TIP: Your Microsoft 365 subscription includes cloud-based

services and data. On-premises application data centers, for example,
provide organizational resources.

Differences between Office 365, Microsoft 365, and

Windows 365
The evolution of Office 365 to Microsoft 365
Microsoft introduced Office 365, the software-as-a-service you might be
familiar with and have used, more than ten years ago. Office 365,
developed from Microsoft's Business Productivity Online Suite (BPOS),
was created to integrate the company's current online products into a
continuously updated cloud service. It brought together essential
productivity programs like Word, Excel, PowerPoint, OneNote, and
Outlook with teamwork and communication programs like Exchange,
SharePoint, and Skype for Business. Office 365 was a strategy for the
company to expand its communication and collaboration services while
also growing its Office-centric business. Updated versions of Office 365
subscriptions were later produced, focusing on consumers, smaller
enterprises, and schools after initially catering to corporate users. New
features like OneDrive were present in these versions. Microsoft 365
was created as a result of Microsoft's cloud productivity services
expanding significantly over the past few years beyond what people
typically think of as "Office." By changing the name of Office 365 to
Microsoft 365, it is clear that additional features and advantages have
been added. Office 365 is a subset of Microsoft 365, which includes
Windows, Teams, and additional cloud-based security and device
management products and services in addition to all you already know
about Office 365. With cutting-edge apps, clever cloud services, and
top-notch security, Microsoft 365 is made to help people and
companies do more. Microsoft 365, which is a subscription service like
Office 365, ensures that you always have access to the most recent
contemporary productivity and collaboration tools. You will always
have access to tech assistance as well as the most recent features, fixes,
and security updates. Plans for Microsoft 365 subscriptions are available
for usage by individuals, households, small and big businesses, schools,
and more. There is no action required on your part if you already have
an Office 365 subscription; it will automatically convert to a Microsoft
365 subscription.
Note: You will always have access to tech assistance and the most
recent features, fixes, and security updates. Plans for Microsoft 365
subscriptions are available for usage by individuals, households, small
and big businesses, schools, and more. There is no action required on
your part if you already have an Office 365 subscription; it will
automatically convert to a Microsoft 365 subscription.
Windows 365
The most recent Windows operating systems are Windows 10 and 11.
You might be familiar with Windows. Windows 365 is not quite an
operating system and is not set up on your computer the same way
Windows is. You may build and manage PCs remotely using Windows
365, a business subscription service. Windows 365 securely broadcasts
your customized Windows desktop, programs, settings, and material
from the cloud to any device, earning it the moniker "cloud PC." You
may stream your Windows experience from the Microsoft cloud to any
device using a cloud PC, which gives you a virtualized computing
environment. Windows transitions from a device-based operating
system (OS) to hybrid personalized computing with a Cloud PC.

Microsoft 365 Subscription Options

Microsoft offers various subscriptions to meet

your organization's demands because every
organization has different requirements. Let's look
at some of the more well-known subscription
options.
Microsoft 365 Home
To give your personal and family life the same fantastic productivity
benefits, Microsoft 365 Home was created. Two plans are available for
family and individual use of Microsoft 365 Home.
Microsoft 365 Education
Educational institutions can use Microsoft 365 Education. Microsoft
365 Education gives teachers the tools to foster collaboration and
unleash creativity with a single, cost-effective solution. Academic
licenses can be customized to meet the requirements of every
institution, including security and productivity solutions for faculty,
staff, and students.

EXAM TIP: Microsoft 365 Education gives teachers the tools to

foster collaboration and unleash creativity with a single, cost-effective
solution.
Microsoft 365 for business
Small and medium-sized businesses are the target audience for
Microsoft 365 for business. By lowering costs, enhancing cybersecurity,
and enabling workers to work remotely, Microsoft 365 for Business can
benefit your company. It contains security and device management
features in addition to the complete set of Office 365 productivity tools.
Microsoft 365 Enterprise
Large enterprises can use Microsoft 365 Enterprise. Every person, from
the office to frontline staff, can be connected and empowered by
Microsoft 365 Enterprise, increasing efficiency and spurring innovation.
Organizations looking for a productivity solution with strong threat
prevention, security, compliance, and analytics features can get
enterprise-class services from this company.

EXAM TIP: To learn more about Microsoft 365, enroll in the

Microsoft 365 Developer Program. You can use the program's
Microsoft 365 E5 developer subscription to build your sandbox and
develop solutions. Your production environment has no bearing on
this program.

Microsoft 365 tenant

To learn more about Microsoft 365, enroll in the

Microsoft 365 Developer Program. You can use the
program's Microsoft 365 E5 developer subscription
to build your sandbox and develop solutions. Your
production environment has no bearing on this
program. The program has a 90-day duration and
25 user licenses. Using Microsoft Graph, the
SharePoint Framework, Power Apps, and other
tools, you may create Microsoft Teams apps, Office
add-ins for Word, Excel, PowerPoint, Outlook, or
SharePoint add-ins.
How to Join the Microsoft 365 developer program?
The following are the ways through which we can access and join
Microsoft 365 developer program.
. Go to the Developer Program or Microsoft 365 Dev Center
page to sign in with your Microsoft account. Visit Microsoft
 Account or tap Sign In or Create Your Account Today if you
do not already have one and register for free. Choose to
Create a Microsoft account, then proceed as directed.
. Select Join now and proceed after logging in.
How to Set up and Configure a Microsoft 365 E5 Developer
Sandbox Subscription?
. Select Set up E5 subscription from the Microsoft 365 E5
developer profile page.
. Choose whether you want a customizable or an instant
sandbox, click next, and then follow the instructions.
Instant Sandbox: Microsoft Teams, SharePoint,
Outlook, and Office are already pre-provisioned in the
immediate sandbox. You receive pre-installed data and
are unable to change the domain name
Configurable Sandbox: You must add sample data to
the configurable sandbox, which is initially empty. The
provisioning of this sandbox may take up to two days.
Your domain name can be modified
. Your subscription domain name and expiration date are
displayed on your profile page after the subscription is
created.
. Choose Go to subscription and sign in with your user ID
On your profile page (for example,
[email protected]) and the password that
you specified for your developer subscription.
. Then Use the app launcher to go to the Microsoft 365
admin center.
. Choose Go to guided setup on the admin center home page;
It will take you to the Microsoft 365 E5 Developer
Setup page.
Following the exercises below, you can explore the Microsoft 365, Azure
Active Directory, and Teams admin centers after setting up and
configuring your Microsoft 365 developer membership.
Microsoft 365 Amin Center
You may administer your cloud-based company through the Microsoft
365 admin center. You can add and take away users, change licenses,
and reset passwords. For more precise control, use specialized
workspaces like Security or Device management.
Two perspectives are available in the Microsoft 365 admin center.
Simplified view
Dashboard view
The simplified view aids smaller enterprises in managing their most
often tasks. The dashboard view has more intricate settings and duties.
A button at the top of the admin area allows you to change between
them.
Demo 1-01 Explore the Microsoft 365 Admin Center
1. Log in to the Microsoft 365 admin center using the following link.
. Expand Users in the navigation pane of the Microsoft 365 admin center, and then
click Active users. See which user accounts are accessible.
. A list of users will appear.
. Click the user's name at the top of the list to select them. More information about
the user account is shown in a blade that opens. By clicking the X in the blade's
upper right corner, you can close it.
. Select Active teams & groups after expanding Teams & groups. View the groups
and teams that are currently active.
Note: If you do not have any groups yet, create one by choosing Add
a group and following the instructions.
. By clicking on their name, choose the first group on the list.
. Click on the active team or group to view the details.
. Select Licenses after expanding Billing. There should be at least one set of licenses
visible. To get more information, including a list of users to whom this license has
been assigned, choose the license.
Azure Active Directory Admin Center
Azure Active Directory (Azure AD) is a service for managing identities
and access in the cloud. This solution facilitates access to thousands of
additional SaaS applications, the Azure portal, and external resources
like Microsoft 365 for your staff members.
Demo 1-02 Explore the Azure Active Directory Admin
Center
1. Log in to the Microsoft 365 admin center using the following link.
2. Click on Azure Active Directory under Admin centers from the
main menu. A new tab will now open.

3. Choose Azure Active Directory from the navigation pane on the

Dashboard of the Azure Active Directory admin center.
Microsoft Teams Admin Center
The controls you will find in the Microsoft Teams admin center are
comparable to those accessible in the Microsoft 365 admin center, such
as those for managing users, adding users, deleting users, enabling add-
ons, assigning responsibilities, etc.
As an admin, you might need to inspect or update your company has
established teams for collaboration, or you might need to take
corrective action like giving ownerless teams an owner. Both the
Microsoft Teams admin center and the Microsoft Teams PowerShell
module let you manage the teams used by your company. The admin
center can be accessed at https://admin.microsoft.com. You should
make sure that you are allocated one of the following roles if you want
to have full administrative powers with these two toolkits:
Teams Administrator
Global Administrator

Note: For more information on the admin roles in Teams, visit To

manage Teams, utilize the Microsoft Teams admin roles. For more
information on managing Teams with PowerShell cmdlets, see the
Microsoft Teams cmdlet reference.

Demo 1-03: Explore the Microsoft Teams Admin Center

. In the Microsoft 365 admin center, select the Teams admin center under All admin
centers. Notice that a new tab opens.
2. Choose any option to view the details.
3. Click on the Teams admin center option.
4. In the Teams admin center, you can view the available options in
terms of Teams, Manage Teams, Team settings, policies, etc.
Note: The dashboard shows cards for organization information,
deployment status, recent activity, user searches, helpful links, and
more.
5. Use the navigation pane on the left to manage settings for Teams,
Users, Meetings, Locations, and more.
6. Admins can configure policies for Teams, including Meeting
policies, Messaging policies, Updating policies, creating Policy
packages, and more.
Note: Policies are used across the Microsoft Teams service to ensure
the experience end-users receive conforms to the organization's
needs.
A policy package is a collection of predefined policies and settings.
Meeting policies control the features that are available to participants in
meetings.
Messaging policies control which chat and channel messaging features are
available to users.

7. Under Users, administrators can configure Manage users, Guest

access, and External access settings.
8. Guest access lets individuals outside your organization access
teams and channels.
9. External access, formerly known as a federation, lets Teams
users communicate with users who are outside of your organization.
10. The policy package option will give you multiple options to define
the packages, manage, and group the package assignment.
Mind Map
 Figure 1-04 Mind Map

Practice Questions
. What are the most recent operating systems?
A. Windows 10 and 11.
B. Windows 8 and 9
C. Windows 6 and 7
D. None of the above

. What is a policy package?

A. A collection of user-defined policies and settings
B. A collection of predefined policies and settings
C. A Collection of user-defined and predefined policies and settings
D. None of the above

. What is Microsoft 365?

A. A cloud-based subscription service called Microsoft 365 includes a portfolio of
integrated goods like Office applications, Teams, Windows, top-notch security, and
more
B. cloud-based automation and configuration solution
C. Templates that are created with Bicep
D. None of the above

. What is Microsoft 365 Fundamentals?

A. A managed service for security
B. Teams users communicate with users who are outside of your organization
C. Your gateway and guide to everything Microsoft 365
D. None of the above

. What is the function of messaging policies?

A. Updates APIs
B. Control which chat and channel messaging features are available to users
C. Lets individuals outside your organization access teams and channels
D. None of the above

. What is the full form of MFA?

A. Multi-Factor Authentication
B. Multi-Framing Authentication
C. Multi-Factoring Authentication
D. Multiplication of Factor Authentication

. How can we set up an E5 subscription?

A. Select Groups under Manage
B. Select Set up E5 subscription from the Microsoft 365 E5 developer profile page
C. Choose Azure Active Directory
D. None of the above

. How many types of options does Microsoft 365 Fundamentals offer?

A. 4
B. 6
C. 3
D. 5

. What are meeting policies?

A. Control the features that are available to participants in meetings.
B. A collection of predefined policies and settings
C. Controls which chat and channel messaging features are available to users.
D. None of the above

. How many types of sandboxes are there?

A. 3
B. 2
C. 5
D. 6

. What is the time duration of the Microsoft 365 Developer Program?

A. 90-day duration
 B. 10-day duration
C. 100-day duration
D. None of the above

. How many licenses does Microsoft 365 Developer Program provide?

A. 30 licenses
B. 25 licenses
C. 21 licenses
D. 20 licenses

. What settings can be configured by administrators under users?

A. Guest access and External access
B. Guest access
C. External access
D. None of the above

. What is External access formerly known as ____________.

A. Event Hubs
B. Microsoft Teams service
C. federation
D. Cloud

15. What does Infrastructure-as-a-Service mean?

A. Services on CSP that are updated automatically to provide a stable infrastructure for
your applications
B. The layer of services that enable a complete cloud infrastructure for your business
C. Any hardware service provided by CSP, such as Virtual Machines and Virtual
Networks
D. Any service on Azure that you can rent and do not have to buy upfront

16. A cloud server is being migrated to Azure. External users can access
the web application. To reduce the administrative effort needed to
manage the web application, which service would you suggest from the
following?
A. IaaS
B. SaaS
C. FaaS
D. PaaS

17. Which of the following offers Microsoft Office 365?

A. SaaS
B. IaaS
C. FaaS
D. PaaS
C H A P T E R 02 : PRO D U C T I V I T Y
S O LU T I O N S I N M I C RO S O F T 3 65

Introduction
Working wherever and whenever is the meaning of productivity in
today’s world. Industry-leading tools are conveyed and delivered by
Microsoft 365, powered by Artificial Intelligence (AI) that unbridles the
creativity and potential embedded inside. Microsoft 365 has been
playing a significant role in providing solutions to the problems faced
by each one of us. With the help of Microsoft 365, we can easily get our
hands on the versatility of its apps like Word, Excel, PowerPoint,
OneNote, and Outlook. Apps like Exchange offer us an intuitive email
box with a calendar. Microsoft 365’s work management tools help us
spend more time on our work and less time on managing it. Such tools
include Project, Planner, Bookings, and To-Do.
All of these solutions have been combined into a connected platform
by Microsoft. Discover how Microsoft 365's productivity tools improve
operations, engage users, and enable workers to carry out activities in
real-time from almost anywhere.

Core Productivity Tools in Microsoft 365

Microsoft 365 helps us ace productivity through its variety of
productivity tools. Below are given the tools that will assist in achieving
productivity.
All-time collaboration: Microsoft Teams is an app that is
helping us connect to the world with its astounding
 capabilities. Distance is never an obtrusion in MS Teams; you
can easily chat, call and collaborate anytime, anywhere
Creation of content in real-time: Microsoft 365 enables
teammates, classmates, or family members to give a new
perspective to their ideas with apps like Word, Excel,
PowerPoint, and OneNote
Initiation of a cohesive file-sharing
experience: OneDrive cloud storage helps us share and
access files easily anywhere or location
Engaging and informing an organization: Share files,
data, news, knowledge, and resources with your project
team, department, and organization through the assistance
of SharePoint
Staying connected: You can send, receive, and manage
emails with Outlook. Use the built-in calendar to keep a
good track of appointments and events happening around
you
Working smartly with business-class email and
calendaring: Get a customized inbox and an organized way
to read and engage with email, as well as automated event
recording on your calendar via Exchange
Organizing well-endowed content tasks: We can organize
teamwork using the Planner's easy, collaborative, and visual
task management
Staying on the right track seamlessly: Through Project,
you can easily organize your projects with the capability of
dynamic scheduling depending on the effort required,
project length, and allocated team members
Simplifying lineups to save time: Customize appointment
data, booking criteria, and service providers to streamline
the booking process for you and your clients

Increments in Productivity through Microsoft 365 Apps

Microsoft 365 Tools is a collection of apps that help you stay connected
and productive. Create beautiful content, collaborate in real-time, and
transform data into insights with Microsoft 365 Apps. Microsoft 365
Apps are offered in two subscriptions: Microsoft 365 Apps for Business
and Microsoft 365 Apps for Enterprise. These programs include the
Office suite, which includes Word, Excel, PowerPoint, OneNote,
Outlook, Teams, Publisher, and Access (Publisher and Access are only
available on PC).
Microsoft 365 Apps offers the benefits of the cloud, allowing you to
work from anywhere, at any time, on any device, and be more
productive.
Working across multiple devices: Depending on your
package or plan, you can install Microsoft 365 apps on up to
five PCs or Macs and five tablets (iPad, Windows, or
Android). You may transfer the installation if you change
devices. Microsoft 365 mobile applications allow you to view
and modify files on the go
Working with up-to-date apps: You do not have to waste
time installing updates or wondering when new features will
be available because it is all taken care of for you. You and
your coworkers will always be working with the most recent
features.
Working inventively through connected experiences: To
assist you in completing tasks more quickly and producing
great content, connected experiences assess your material
and make recommendations to help you better your job. For
example, obtain design advice from PowerPoint Designer,
editing and proofreading suggestions from Word Editor, and
automated bibliography updates from Word Researcher.

EXAM TIP: Connected experiences assess your material and

make recommendations to help you better your job.
Features of connected experiences:
Use built-in intelligence capabilities like Microsoft Editor
and Researcher to produce amazing documents and enhance
your writing
Excel may assist you in simplifying complex data and
creating simple spreadsheets and visuals
With sophisticated tools like Presenter Coach and
PowerPoint Designer, PowerPoint can help you produce
professional presentations that stand out effortlessly
Outlook allows you to manage your email, calendar, tasks,
and contacts all in one location
OneNote may assist you with your note-taking requirements
by arranging your notes into tabs and subsections, resulting
in a single digital notebook

Figure 2-01: Microso 365 Apps

Work Management Tools in Microsoft 365

Your team is not productive if it is always managing tasks. In order to
concentrate on producing high-quality work on schedule, you and your
team need an effective procedure for managing that work. Through a
suite of specifically designed tools that add structure to all the
components that go into producing high-quality business results, such
as tasks, status updates, schedules, and projects, Microsoft 365
streamlines job management. Your team will have more time to work
together on the actual project if the work process is handled more
effectively.
Work management solutions from Microsoft 365 enable your
employees to work the way they want, providing companies with the
outcomes they want. The Project, Planner, Bookings, and To Do are
among the job management tools provided. Each tool is built with
unique characteristics to allow you to select the ideal tool to assist you
in managing your specific sort of job.

Note: Project, Planner, Bookings, and To Do are among the job

management tools provided in Microsoft 365.
Microsoft Project
Project is a strong project management application intended for more
complicated work initiatives. Microsoft's current cloud-based work and
project management option is Project for the Web. Project for the Web
offers easy, robust work management tools that can be tailored to most
needs and roles. Take on little undertakings as well as huge efforts.
Regardless of team size, project managers and team members may
utilize Project for the Web to plan and manage work involving dynamic
scheduling, subtasks, and/or dependent tasks.

Note: Microsoft's most current cloud-based work and project

management option is Project for the Web.

Features of Microsoft Project:

Launch a project quickly and assign tasks and timelines
while keeping team members and management on the same
page
The smart scheduling engine will automatically update the
timetable, saving you time and effort
 Use simple views like grid views, Kanban-style task boards,
and timeline Gantt charts
Integrate with Teams to improve project collaboration
Create visually attractive interactive dashboards with Power
BI to see every part of the project at a glance
Because Project is developed on the Power Platform, it is
extensible with other platform apps and data

Figure 2-02 Microso Project

Microsoft Planner
The Planner is an easy-to-use, collaborative task management
application that allows users to plan, organize, and accomplish task-
based activities. Planner allows teams to plan their work
straightforwardly and visually. The Planner is a web-based application
accessible from anywhere and has a mobile app for iOS and Android.
Features of Microsoft Planner
 Create a strategy to add structure to task-based teamwork
and arrange the activities in your project
Use task cards to assign and manage tasks on a Kanban
board, and then add those tasks to buckets
Due dates, status, priority, checklists, labels, and file
attachments are all shown and can be accessed through task
cards
Keep track of deadlines by receiving alerts
With vivid visual signals and built-in status reporting, you
can keep track of your team's progress
To summarize the state of your overall plan and particular
tasks, use visualizations such as the task board, charts page,
and a timetable view
Integrate with Teams by adding a "Tasks by Planner" tab, assign tasks
with @mentions in Word, Excel, and PowerPoint, and add your plans
to your Outlook calendar.

Figure 2-03 Microso Planner

Microsoft Bookings
Bookings is an appointment scheduling and management system
accessible over the internet. Bookings make it easier to schedule and
manage appointments. It features a web-based booking calendar and
interacts with Outlook to optimize your staff's schedule and allow your
clients to book at a time that works best for them.

EXAM TIP: Microsoft Bookings features a web-based booking

calendar and interacts with Outlook to optimize any schedule.
Features of Microsoft Bookings
Using a web-based business-facing website, you may define
appointment kinds and details, manage employee schedules,
determine company hours, services, and pricing, and
personalize how appointments are books
Allow extra time between appointments for any pre-or post-
appointment activity.
Create a booking page where your customers and clients may
independently plan and reschedule appointments
Share the booking page with a direct link, your Facebook
page, or by embedding a link within your website
With automated appointment notifications through email
and SMS, you can ensure that consumers receive correct
confirmations and reminders
View your appointments, access client lists, and contact
information, and make manual reservations on the fly with
the business-facing mobile app
Integrate with Microsoft Teams or Skype for Business to
manage virtual appointments and Bookings calendars using
the Bookings app in Teams
 Figure 2-04 Microso Bookings
Microsoft To Do
To Do is a smart task management program that helps you plan and
organize your day. To Do is a better, more personal, and intuitive
method for individuals to remain organized and make the most of their
days. It works with Outlook and Planner and is powered by Office 365
Exchange Online. To Do is accessible via iOS, Android, Windows, and
the web. To Do encourages you to do the most critical tasks you need
to get done every day, whether for work, school, or home.

EXAM TIP: Microsoft To Do works with Outlook and Planner

and is powered by Office 365 Exchange Online.

Features of Microsoft To Do
You can easily focus and achieve your most important tasks
with a daily Microsoft to do list called "My Day"
 Utilization of smart suggestions to add tasks, upcoming or
overdue tasks can be done.
You can get an overview of yesterday's achievements and
tasks you could not meet
The creation of lists for any occasion can be done with the
ability to share lists with others too
You can break down more complex tasks into subtasks
You can effortlessly create a separate list of tasks generated
from flagged Outlook emails
Scheduling of reminders and repeatable tasks can be done
You can view your assigned tasks from Planner in To Do

Figure 2-05 Microso To Do

Business-class email and calendaring with Microsoft

Exchange
Microsoft Exchange Online is a cloud-based messaging system that
provides the functionality of the Microsoft Exchange Server. It allows
users to access email, calendar, contacts, and tasks from PCs, the web,
and mobile devices all in one location. It fully interfaces with all other
Microsoft 365 workloads, making management simple.
Microsoft corporate email and calendaring assist you in staying on top
of your work by providing a clear, uniform perspective of what is
important.

EXAM TIP: Microsoft Exchange Online is a cloud-based

messaging system that provides the functionality of the Microsoft
Exchange Server.
Features of Microsoft Exchange
Stay connected: Microsoft 365 syncs your emails, calendars,
and contact information across all of your devices, keeping
you in the loop no matter where you are. All you need is an
internet connection to stay in touch with ease. If you
misplace your phone, you may remotely wipe data to keep
your sensitive information safe
Customizing your email: Create your format, integrate
graphics, and use your domain name based on where you
reside. You may save the emails that you require, including
graphics
Collaboration: Create a public folder for shared access to
give an easy and effective way for other members of your
workgroup or company to collect, organize, and exchange
information. Create a shared mailbox where users may view
and send email messages as well as share a calendar. Create
distribution groups, which are groupings of two or more
receivers in the shared address book. When an email is sent
to a distribution list, it is read by all members of the list
Sharing your calendar: You may need to arrange schedules
with colleagues from other organizations and friends and
family members to collaborate on projects or plan social
activities. Administrators may set up several degrees of
calendar access in Exchange Online with Microsoft 365 and
Office 365 to allow businesses to interact with others and
individuals to share their calendars
Staying primed and up to date: By integrating your
LinkedIn and Microsoft 365 profiles, you may gain valuable
insights about the individuals you work with both inside and
outside your business
Streamlined administration: Create new users, recover
deleted accounts, and write custom scripts, among other
things
Stay safe and protected: Exchange has anti-spam and anti-
malware security and anti-spam and anti-malware rules that
may be customized. Defenders for Office 365 may be
activated to provide an additional defense against
sophisticated threats such as phishing, business email
compromise, and malware assaults. The defender also
protects against spoofing and gives mailbox intelligence to all
receivers

Figure 2-06 Microso Exchange

Mind Map

Figure 2-07: Mind Map

Practice Questions
1. What is the function of OneDrive?
A. Keep a check on the organization’s data
B. OneDrive cloud storage helps us to share and access files easily at any
location.
C. Both A and B
D. None of the above

2. Which of the following provides an automated event recording on the

calendar?
A. Microsoft Exchange
B. Microsoft Planner
C. Microsoft Project
D. Microsoft Bookings

3. Which of the following can be used for Dynamic scheduling?

A. OneDrive
B. Project
C. Planner
D. None of the above

4. Which of the following accesses material and makes

recommendations to help you better your job?
A. Windows
B. Android
C. Connected Experiences
D. PowerPoint

5. What do ‘connected experiences’ use to enhance writing in

documents?
A. Microsoft Editor
B. Researcher
C. Excel
D. Both A and B

6. Which of the following can be used to produce Professional

presentations?
A. Sophisticated tools and PowerPoint Designer
B. Presenter Coach and PowerPoint Designer
C. Calendar and tasks
D. None of the above

7. Which of the following arranges notes and tabs into a single digital
notebook?
A. Presenter Coach
B. Microsoft Excel
C. OneNote
D. PowerPoint

8. Which of the following management tools are provided in Microsoft

365?
A. Project, Planner, Bookings, and To Do
B. Microsoft Word and Microsoft Excel
C. PowerPoint and Planner
D. None of the above

9. Which of the following is a Project for the Web?

A. Website
B. Webpage
C. Microsoft’s cloud-based work and project management
D. None of the above
10. How can we create interactive dashboards to see every part of our
project at a glance?
A. With PowerBI
B. With Kanban-Style Task Boards
C. With Gantt Charts
D. None of the above

11. Microsoft Project is developed on _______________.

A. Power Platform
B. GUI
C. Smart scheduling engine
D. Cloud

12. Microsoft Planner is a _______________ application.

A. Kanban
B. Web-based
C. iOS
D. Android

13. The web-based booking calendar of Microsoft Bookings interacts

with _____________.
A. Outlook
B. Internet Explorer
C. Mozilla Firefox
D. Gmail
14. Microsoft To Do is powered by ______________.
A. Outlook
B. Planner
C. Office 365 Exchange Online
D. All of the above

. What is Microsoft Exchange Online?

A. Microsoft Exchange Server
B. Cloud-based Messaging System
C. Microsoft 365 Workloads
D. None of the above