Senior High School

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Contact Center
Services
Quarter 2 – Module 6:
Saving Files and Turning Off
Computer
(Week 8)
 What I Need to Know

In the previous module, you were able to grasps various information such as
organizing and manipulating files, working with the internet and some of its
application programs, and many more.

In this module you will be able to learn more about Managing Workbook file.
This is an essential skill that a future employee working in a call center industry
should possess especially in the field of technical support. The steady growth in the
call center industry over the past 10 years has resulted in the effective
management of the all-important human resource. Workforce management in
using spreadsheet with a special calculator to input the center's variables to
ultimate speed.

At the end of this lesson, you can:

1. Explain saving and closing workbooks;
2. Identify the steps in finding workbook and deleting one or more files; and
3. Locate the start menu to turn off computer

What I Know

Name: ________________________________ Grade and Section: ______________________

Grade Level & Subject (Specialization): ________________________ Module No: _______
Name of Activity: ___________________________________________ Date: _______________

Directions: Read each question carefully and choose the letter of the best
answer. Write your answer on a separate sheet of paper.

1. Microsoft Office Excel 2016 provides powerful tools that enable users to organize,
analyze, manage, and share information easily.
A. TRUE B. FALSE
2. Many of the tools you use while working in Excel are located on the ribbon that
displays across the top of the window.
A. TRUE B. FALSE
3. The Quick Access Toolbar gives you fast and easy access to the tools you use most
often in any given Excel session.
A. TRUE B. FALSE

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4. You can also open and arrange new windows and split windows for side-by-side
view of different parts of your workbook.
A. TRUE B. FALSE
5. A worksheet can be very large or quite small depending on your needs. Available
columns go from A through XFD, and available rows can go from 1 through
1,048,576.
A. TRUE B. FALSE
6. The Start menu provides access to every program installed on the computer.
A. TRUE B. FALSE
7. To save a workbook, click the save button, or press Ctrl + F.
A. TRUE B. FALSE
8. The Find and Select button command on ribbon window helps you locate Excel
workbooks or other files.
A. TRUE B. FALSE
9. In deleting one or more files for the file menu, choose Open. Select the file you
want to delete, click the right mouse button, and choose delete command. Press
Yes to confirm for deletion.
A. TRUE B. FALSE
10. The graphical user interface component installed in Windows Server 2016, you
can shut down simply by clicking the Power button followed by the Start button,
and then shut down.
A. TRUE B. FALSE

How was your score? I know you have been doing this process since
elementary. This will be going to be an easy task for you. So, enjoy relearning!

What’s In

Let’s try to check your understanding in saving, closing workbooks, finding

workbook, and deleting one or more files and locating start menu to turn off
computer. Do the activity below.

Activity 1. Match column B with column A. Write only the letters in a separate piece
of paper.

A B

_____1. To create a new workbook a. Advanced File Dialog box

_____2. To log on to a server on the Internet b. Auto save
_____3. To retrieve a workbook c. Close button
_____4. To save a workbook d. Find File Command
_____5. To save automatically e. File menu + Save
_____6. To close a workbook f. File menu + Save as
_____7. To find a workbook g. Listed Files box

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 _____8. To search for a workbook h. Multiple paths
_____9. To display found files i. New workbook
____10. To save changes in an existing j. Open button and Ctrl + O
linked workbook

Were you able to perfectly match each item? For sure you did!

Save your work frequently. Set up Excel so that it automatically saves your
work at the time interval you choose. If you should lose your work, you may be able
to restore a backup copy of your workbook. You can save your work in other file
formats.

Command Steps
To save a workbook Click the save button or press
Ctrl + S.
To save a workbook using a different From the File menu, choose Save As.
name or file format
To close a workbook From the File menu choose Close.

Finding workbooks. The Advanced button command on the File Open Menu
helps you locate Excel workbooks or other files. Search a disk or directory for
filenames or for specific words or phrases in the file or use a summary information.
Once you have specified a set of search criteria, you can name and save it for future
use.
Steps:
1. From the File menu, select Open and choose Advanced.
2. Find the file that you want to search from the Advanced Find dialog box.
3. Choose the Find Now button.
4. When you finish searching for files, you can ow choose the file you want to
open or modify.

Deleting one or more files. Using your mouse, you can delete Documents
which you no longer need. You must close a document first before you delete.

Steps:
1. From the File menu, choose Open. Excel displays the Open dialog box
2. Select the file you want to delete.
3. Click the right mouse button and choose the Delete command.
4. The Confirm File Delete will appear. Click Yes to confirm for deletion.

Now, you may want to know more about the steps in Saving and closing
workbooks down to turning off your computer. Continue reading the contents of this
module.

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 What’s New

By performing the steps in Saving and Closing files; Finding workbooks;

Deleting one or more files, you can manage the workbook file already.

Try to arrange the steps in managing a workbook file. Do the next activity.

Activity. Arrange!
Below are sentences that needs to be arranged to manage a workbook file.
Write 1 to 5. Copy and answer it in a separate piece of paper.

_____ Save and close a workbook.

_____ Create or retrieve an existing workbook.
_____ Find the workbook.
_____ Open the workbook.
_____ Delete one or more files.

Did you all get it right? For sure you did! Great job!

Using workbook is an essential tool to produce documents. In a call center

industry, the overall result is highly considered for an acceptable speed of answer for
callers and a fair and reasonable workload for the staff.

The use of Workforce Management having Workbook or Excel as one of their

tools, it is a strategy use by companies to optimize the productivity of their
employees. It is a way to manage internal processes like hiring and scheduling. To
ensure the right number of agents needed with the right skills are scheduled at the
right time.

This time, we will now study the different topics that will enrich your
knowledge of Managing Workbook file. Read all the important details about this
carefully.

What is It

Managing Workbook File

Start Excel and open a Workbook automatically. You can create a new
workbook or open an existing workbook and open several workbooks all at one time.

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 HANDS-ON!

MOUSE KEYBOARD
TECHNIQUE TECHNIQUE
COMMAND

To create a new workbook Click the New Press

Workbook button of from
the File Menu, choose
New.

MOUSE KEYBOARD
TECHNIQUE TECHNIQUE
COMMAND
To retrieve a workbook
1. Click the open Press (the
button. letter O).
2. Select the directory
and disk you want. or
3. Hold down as
you select the Press for File and
filenames.
4. Choose the press for Open.
button.

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Saving and Closing Workbooks

Save your work frequently. Set up Excel so that it automatically saves your
work at the time interval you choose. If you should lose your work, you may be able
to restore a backup copy of your workbook. You can save your work in other file
formats.

HANDS-ON!

STEPS
COMMAND

To save a workbook 1. Click the Save button

or press .

If you have not saved the

workbook before, the Save As
dialog box will appear.

2. In the File Name box, type a

name for the workbook or accept
the proposed name.

The Excel Workbook file format is

automatically displayed in the
Save As Type box. If you want to
save the file format other than the
Excel Workbook file format, select
that format in the Save As Type
box.

3. Choose the button.

1. From the File menu, choose

To save a workbook using a different name or file format Save As.

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 2. In the File Name box, type a
name for the workbook or accept
the proposed name. The Excel
Workbook file format is
automatically displayed in the
Save As Type Box. If you want to
save the file in a format other than
the Workbook fil format, select the
format in the Save As Type box.

3. Choose the button.

1. From the File menu, choose

To close a workbook Close. If there are no changes, the
workbook is closed immediately. If
there are unsaved changes, Excel
will ask if you want to save the
changes.

2. Choose the Yes button to save

the changes, the No button to
discard the changes, or the Cancel
button to cancel the command.

3. In the File Name box, type a

name for the file or accept the
proposed name.

4. Choose the button.

Finding Workbooks (2010)

The Advanced button command on the File Open menu helps you locate Excel
Workbooks or other files. Search a disk or directory for filenames or for specific words
or phrases in the file or use a summary information. Once you have specified a set
of search criteria, you can name and save it for future use.

STEPS
A. From the File menu, select Open and choose Advanced.
B. Find the file that you want to search from the Advanced Find
dialog box.

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Finding Workbooks/Excel (2016)

1. From the Home tab, click the Find and Select command, the select Find
from the drop-down menu.

2. To Find and Replace dialog box will appear. Enter the content you want to
find. In our example, we’ll type the department’s name.
3. Click Find Next. If the content is found, the cell containing that content will
be selected.

4. Click Find Next to find further instances or Find All to see every instance of
the search term.

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 5. When you are finished, click Close to exit the Find and Replace dialog box.

• You can also access the Find command by pressing Ctrl + F on your
keyboard.

In the File name command in the Open dialog box of the File menu, enter any
of the following to locate your file.

COMMAND MEANING

Partial file names Type the region to find all the files
which include “region”.

File name extensions Type *.txt to find text files.

Wildcard characters To find only the file names that

end with “region”, “type *region; or
type gr?y to find instances of both
“gray” and “grey” in the file names.
Use an asterisk (*) to match any
number of characters, or use a
question mark (?) to match any
single character.

The full path Type c:\Housefinances\Property

taxes in 1995. When you include
a drive letter, share, or folder, the
program automatically updates
the location in the Look in box;
displays only the name of the file
in the File name box; and then
opens the file.

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Multiple paths Type c:\House finances;
c:\Mywork documents. Separate
path with a semicolon (;). Internet
location: To log on to a server on
the Internet or on your company’s
intranet, type the URL (FTP and
HTTP only); for example,
ftp://ftp.microsoft.com or
http://www.microsoft.com.

STEPS
1. Choose the button.

Excel displays found files in the Listed Files box. Depending on the
type of file you select, you can see its preview, file information or summary
information.

2. When you finish searching for files, you can now choose the file you want
to open or modify.

Deleting one or more Files

Using your mouse, you can delete documents which you no

longer need. You must close a document first before you delete.

STEPS:
1. From the File menu, choose Open. Excel displays the
Open dialog box.

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 2. Select the file you want to delete.

3. Click the right mouse button and choose Delete command.

4. The Confirm File Delete will appear. Click Yes to confirm for deletion.

How to shut down a computer

Shutting down a computer closes all programs that are open and exits the
operating system safely so hardware isn't damaged, and your operating system isn't
corrupted. The sections below explain how to shut down a computer, with
instructions for different operating systems.

Shut down in Windows 10

Press the Windows key on the keyboard or click Start. The Start menu
opens.
In the Start menu, click Power, then click Shut down.

-or-

Press Ctrl+Alt+Del and click the power button in the bottom-right corner of the
screen.

-or-

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From the Windows desktop, press Alt+F4 to get the Shut Down Windows screen
shown here.

Shutdown Windows Server 2016

Shutdown from GUI

If you have the graphical user interface

component installed in Windows Server 2016, you
can shut down simply by clicking the start button
followed by the Power button, and then shut down.

Source: google images

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 What’s More

Now that you have learned more about Managing Workbook File, let us check
your knowledge on the concepts discussed in this module. Continue by answering
the next activities…

Activity 1. Review Questions

Below are questions of the lessons that has been discussed. Your task is to
answer it in a complete sentence. Use a separate piece of paper to write down your
answers.

1. How do you manage a workbook file?

2. What are the processes in creating a new workbook in editing summary
information?
3. What keys do you use to retrieve a workbook?
4. How do you restore a backup copy of the workbook?
5. How do you save and close a workbook?
6. What command do you use to save linked workbook in different
directories?
7. Compare how to save using different names of file format and save work
automatically.
8. How do you locate Excel workbook or other files?
9. How do you differentiate a full path from a multiple path?
10. How do you shut down your computer?

Activity 2. Problem Solving

Below are instructions for you to create a workbook. Your task is to follow it,
save and send the link of your work to your teacher.

1. Create a workbook for your allowance.

2. Insert data of your weekly allowance.
3. Indicate expenses and savings.
4. Save the workbook.
5. Then close the workbook.
6. Send your work through link.

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 What I Have Learned

Take note that…

• In saving and closing working books, click the save button or press Ctrl + S.
Form the File menu, choose Save As after saving files from the File menu
choose Close.

• Accessing in finding workbook by pressing Ctrl + F on your keyboard. From

the File menu, select Open and Choose Advanced. Find the file you want to
search from the Advanced Find dialog box. When you finish searching for files,
you can now choose the file you want to open or modify. In deleting one or
more files for the file menu, choose Open. Select the file you want to delete,
click the right mouse button and choose delete command. Press Yes to confirm
for deletion.

• Proper shutting down of computers, you need to close all programs that are
open and exit the operating system safely, click Start Menu, click Power, then
click Shut down.

What I Can Do

Managing Workbook File

This time, your task is to follow the given steps below in utilizing your Gmail
account. Make sure to follow each step as it will lead you to the success of the activity.

1. Create a workbook for your monthly earnings.

2. Insert data of your monthly expenses.
3. Indicate expenses, savings and additional income (if there is).
4. Save the workbook.
5. Then close the workbook.
6. Type a subject and a message in the body of the email.
7. Click the attachment icon to attach your file.
8. Select send to send the email to your teacher.

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 Assessment

Name: ________________________________ Grade and Section: ______________________

Grade Level & Subject (Specialization): ________________________ Module No: _______
Name of Activity: ___________________________________________ Date: _______________

Directions. Read the statements carefully and identify what is asked in each item.
Use another piece of paper in writing your answers. Write only the letter of the correct
answer.

1. Which of the following is where you can save, select a template, change document
properties, and close or exit workbook/Excel?
A. Backstage C. Edit
B. Print D. Windows

2. Which of the following can be customized for quicker access to your most used
commands?
A. Print Preview C. Printer setup
B. Quick Access Toolbar D. Workbook

3. If you want to use a workbook in another kind of document, you have the option
to save using which of the following?
A. File format C. File sheet
B. Worksheet D. File range

4. An arrow in the lower-right corner of a group on the ribbon tells you that which of
the following is available?
A. A dialog box or task pane C. A list of worksheets
B. An additional workbook D. An additional part of the current range

5. Which of the following starts off with Save, Undo, and Redo and can be customized
to contain the commands you use most frequently?
A. A worksheet C. The Quick Access Toolbar
B. The Help Window D. The ribbon

6. You can open an existing Excel workbook, enter new or additional data, and save
the file with a new name, thus creating a new workbook.
A. TRUE B. FALSE

7. If you are working in Excel and want to begin a new workbook, click the File tab,
click New, and then click Blank workbook.
A. TRUE B. FALSE

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8. When you save a file, you can save it to a folder on your computer’s hard drive, a
network drive, disc, CD, USB drive, OneDrive, or other storage location.
A. TRUE B. FALSE

9. Files created in earlier Excel versions can be opened and revised in Excel 2016.
However, if some of your users do not have the latest version or use other
applications, they might not be able to open your file.
A. TRUE B. FALSE

10. In accessing in finding workbook by pressing Ctrl + G on your keyboard. From

the File menu, select Open and Choose Advanced. Find the file you want to
search from the Advanced Find dialog box.
A. TRUE B. FALSE

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 Answer Key

What I Know What’s What’s New Assessment

1. T In 1. Create 1. A
2. T 1.i 2. Save and 2. B
3. T 2. h Close 3. A
4. T 3. j. 3. Find 4. A
5. T 4. f 4. Open 5. C
6. T 5. b 5. Delete one 6. A
7. F-Ctrl + F to Ctrl + S 6. c or more files 7. A
8. T 7. a 2, 1, 3, 4, 5 8. A
9. T 8. d 9. A
10. F-Power, Start to Start, Power 9. g 10. B
10. e

What’s More
Activity 1
1. Create, open an existing workbook and open several workbooks all at one time.
2. Press Ctrl + N
3. Press Ctrl + O/ Press F for File and Press O for Open
4. Click File, select Open, choose Recent workbooks, scroll down and click Recover unsaved
workbooks button, click open dialog box select file and click Open.
5. Click Save button / Press Ctrl + S
Close: File menu, choose Close, click Yes for deletion confirmation
6. – Save / Ctrl + S
- Save As
7. Save – update lastly preserved file while Save As – store new file or store existing file
8. partial file names, file name extensions, wildcard characters
- To reuse a recent entry, click the arrow beside the Fil name box, and then click the entry.
9. The full path. When you include a drive letter, share, or folder, the program automatically
updates the location in the Look in box; displays only the name of the file in the File name box; and
then opens the file.

Multiple paths. Separate path with a semicolon (;). Internet location: To log on to a server on the
Internet or on your company’s intranet, type the URL (FTP and HTTP only); for example,
ftp://ftp.microsoft.com or http://www.microsoft.com.

10. Press Ctrl + Alt + Del and power button then shut down / Press Alt + F4 then shutdown / Start
button, Power button then shut down.

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References:
Nicdao, Ruth Merilyn N. et.al, (2000). EXCEL.

(2021). Basic Control and Parts of Excel Window. Office Tutorial.

https://officetutorial.net/excel/basic-control-and-parts-of-excel-window/137/

(2021). How to Shutdown Windows Server 2016. RootUsers

shorturl.at/nDLM8

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