Assessment Task 2: Project Portfolio

Course ICT60220 Advanced Diploma of Information Technology

Unit Code & Name ICTICT608 Interact with Clients on a Business Level
Assessor Name
Student Name
Student Signature

Assessment Task 2: Instructions

Information for students

You are required to prepare a proposal for the provision of services to a case
study organisation. You will then meet with the prospective client to discuss your
proposal and reach agreement on this.
You are required to assess the progress of the project, providing
recommendations to resolve issues that have arisen. You will then modify your
proposal to reflect any new agreements that have been made.
This assessment is to be completed in the simulated work environment in the
RTO.
You will need access to:
 a suitable place to complete activities that replicates a business environment
including a meeting space and computer and internet access
 your learning resources and other information for reference
 Project Portfolio template
 Simulation Pack.
Ensure that you:
 review the advice to students regarding responding to written tasks in the IT
Works Student User Guide
 comply with the due date for assessment which your assessor will provide
 adhere with your RTO’s submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.

WSC-ADITASS-ICTICT608-V3-10.8.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 i Assessment information

Information about how you should complete this assessment can be

found in Appendix A of the IT Works Student User Guide. Refer to the
appendix for information on:
 where this task should be completed
 how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with
your work. A template is provided in Appendix B of the Student User
Guide. However, if your RTO has provided you with an assessment
cover sheet, please ensure that you use that.

WSC-ADITASS-ICTICT608-V3-10.8.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
Assessment Task 2: Project Portfolio

Activities

Complete the following activities:

1. Carefully read the following scenario

This project requires you to develop a proposal for a client

based on their business needs and then agree on and
implement the proposal, as well as monitor and maintain
services.
This project can be based on the case study business in the
ICT simulation pack or you may like to base this on your own
business, or a business you are currently working for or are
familiar with. It is important that this business has current ICT
hardware and software products for use with developing ICT
solutions, a standard Service Level Agreement and relevant
policies and procedures for interacting with clients, as well as
information that you can review to research clients’ needs.
You will also need to be able to work with one client to
develop and implement a proposal. Speak to your assessor to
get approval if you want to base this on your own business or
one you work for.
You will be collecting evidence for this unit in a Project
Portfolio. The steps you need to take are outlined below.

2. Planning

Make sure you are familiar with the business you are basing this
assessment on and have read through the necessary background
information, policies and procedures and documents. For the case
study business, this is all of the documents included in the ICT
simulation pack. If it’s your own business or a business where you
are working or are familiar with, it’s important at this step that you
have your business or case study approved by your assessor.
Complete Page 4 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2, 3, 4, 5 and 6 of
your Project Portfolio.

3. Develop a draft proposal

WSC-ADITASS-ICTICT608-V3-10.8.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 In this first activity step you are to develop a draft proposal for a
prospective client. If you are using the case study business, this
will be the client as included in the Simulation Pack. If it’s your
own business or a business where you are working or are familiar
with, this can be a client of your choice.
Prepare the draft proposal using the Draft Proposal Template
included in your Portfolio template. As a guide your Draft Proposal
will be 2 pages long.
To develop your proposal, you will need to:
 Research the client’s service standards, values and culture so
as to thoroughly understand the client’s needs.
 Investigate products and/or services currently provided by the
client.
 Review current service level agreements that the client has.
 Research the client service needs to determine the services
they need and the level of service
 Research opportunities for new business with client i.e.
beyond what the client is specifically enquiring about.
For the case study organisation, use the information in the
Simulation Pack. If you are completing this for your own business
or one you are familiar with, then use the available information
you can access.
In the next activity, you will be meeting with the client so you will
need to provide a copy of your proposal to the client (your
assessor). You may provide this in any form you choose such as a
printed copy or via email.
If you are completing this assessment using the case study
business you will also need to show the client the type of website
that you believe would be appropriate for their company. Find a
similar company’s website that you admire and prepare to show it
to the client. Please also ensure you have your laptop at the
meeting with the client so that you are able to show the client the
website you have identified as being suitable. If you are
completing this for your own business or one you are familiar with,
then you should ensure you have relevant hardware/software
product samples to show the client.

Complete Section 1 of your Project Portfolio. Submit this to your

assessor.
If you are completing this for the case study business, your
assessor will advise you of the date and time of the meeting with
WSC-ADITASS-ICTICT608-V3-10.8.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 the client (this will be your assessor). If you are completing this for
your own business or one you are familiar with, then you are to
organise a time and date for the meeting with the client.

4. Present proposal

You will now meet with the client to present your draft proposal to
the client in a clear, concise and comprehensive manner and
ensuring you outline the costs and timelines associated with the
proposal.
The meeting time may vary but it is expected it would be at least
15 to 30 minutes.
If you are completing this assessment for the case study business,
show the client the website that you have selected as a model for
the one that IT Biz Solutions could create or if you are completing
this for your own business or one you are familiar with, then show
the relevant hardware/software product samples.
Answer client questions and ensure you clarify areas that the
client is uncertain about. You will also need to negotiate the final
terms of agreement and record any variations that the client
requests.
Make sure you respond to questions, areas of uncertainty and
negotiations in accordance with relevant procedures.
During the meeting, you will need to demonstrate effective
communication skills including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding.
Make sure you follow the instructions above and meet the
timeframes allocated.

i If you are completing this activity for a client from your own
business, this can either be viewed in person by your assessor or
you may like to video record the session for your assessor to
watch later. Your assessor can provide you with more details at

WSC-ADITASS-ICTICT608-V3-10.8.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 this step.

5. Update the proposal

Following the meeting with the client you are required to update
your proposal based on the agreements reached at the meeting.
This document will be your Final Proposal. Ensure that this version
of the proposal reflects the agreements reached at the meeting.

Complete Section 2 of your Project Portfolio.

6. Write a Service Level Agreement

Using the Service Level Agreement Template or your own

business’ template, create an SLA for the client.

Complete Section 3 of your Project Portfolio.

7. Develop a survey

You are also to develop a short survey that could be used to

gather client feedback to assist in improving the proposal.
Develop five short questions and document these in your Portfolio.
Use a survey tool such as Survey Monkey.
Provide this to your client. If you are completing this for the case
study business, provide your proposal and the survey to a fellow
student and ask them to complete your survey. If you are
completing this for your own business or one you are familiar with,
then provide the survey to your client.

Complete Section 4 your Project Portfolio.

8. Write a project status report

All accepted client proposals must of course commence and

progress! On this basis you are now to develop a project status
report for the client.
If you are completing this assessment for the case study business,
review the information in the ICT Simulation Pack on P.16 to
inform your report. This will also include client feedback.

WSC-ADITASS-ICTICT608-V3-10.8.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
 If you are completing this for your own business or one you are
familiar with, then you may provide your report based on current
progress of the project. This should also include client feedback
using the survey you developed.
Your report should include the current status of the project as well
as any issues that have arisen.
For any issues, you should give workable suggestions as to how
these can be resolved.

Complete Section 5 your Project Portfolio.

9. Update the proposal and SLA

The final part of this assessment requires you to update

documents based on client feedback.
If you are completing this assessment for the case study business,
you are to review the information on p.17 of the Simulation Pack
which requires you to update your Proposal and Service Level
Agreement based on the client’s needs.
Revise your proposal and the SLA to reflect the changes requested
by the client.
If you are completing this assessment for your own business, if
there have been changes requested by the client update the
Proposal and SLA accordingly. If not your assessor will provide you
with some simulated changes that you could make.

Complete Section 6 of your Project Portfolio.

WSC-ADITASS-ICTICT608-V3-10.8.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M
Assessment Task 2: Project Portfolio – ANSWER

WSC-ADITASS-ICTICT608-V3-10.8.23
International College of Australia Pty Ltd T/A Western Sydney College
RTO: 45360 | CRICOS: 03690M