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Contents
Preface xiii
About the Authors xvii
vii
viii Contents
Index 408
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Preface
Much has changed since we started writing diversity textbooks. Today, overt discrimination
has become less acceptable. There is more awareness of the impact of multiple social identi-
ties. There is more realization now that organizations must change the way they manage their
employees to maximize the advantages that diversity can bring to the workplace in a challenging
global economy, if they are to benefit from the richness of a diverse and productive workforce.
However, as Equal Employment Opportunity Commission (EEOC) claims and recent
lawsuits substantiate, there is still considerable workplace discrimination and harassment. As
the workplace becomes more diverse because of demographic shifts, immigration, and global
business, there is an increasing need to understand that workers are not all alike and are far less
willing to assimilate than in the past. In a highly competitive marketplace, organizations need to
manage in ways that promote a feeling of inclusion in order to tap into all the creativity and tal-
ent that diversity has the potential to contribute. This is why we write these books.
xiii
xiv Preface
orientation, ethics, and law), Ocean Spray (the business case for diversity), the U.S. Air
Force in Central America (intercultural communication), and When Women Do Lead
(gender harassment). Additional cases are available in the Instructor’s Manual.
• Three capstone assignments—complete with grading rubrics: A case writing research
project, the production of a diversity video, and the diversity audit assignments provide a
broader selection of capstone course assignments.
• New material, significant revisions, and updates: In addition to new cases, articles, and
exercises we have substantially revised and updated 14 articles and 5 exercises and added
many additional Points of Law, Diversity on the Web, Writing Assignment, and Best
Practices boxes.
New pedagogical features include:
• Global Notes—which illustrate diversity issues in an international context.
• Rubrics—for evaluating all of the capstone assignments.
• Linkages for Active Learning—an integrated approach to the organization of the book
that begins each section with an expanded introduction followed by an interactive exer-
cise. Laws are placed within the context of their relevant topics. Each section concludes
with a major case and integrative questions that synthesize readings and encourage critical
thinking.
• Did You Know …?—introductory features to capture students’ interest.
Faculty Resources
The materials listed below are available online in a downloadable digital format at http://www.
pearsonhighered.com/educator.
• Instructor’s Manual—This extensive resource features course, article, and case outlines,
case teaching notes, pedagogical tips, answers to discussion questions, extra cases, assess-
ment materials, and tips for teaching with film.
• PowerPoint Slides—These are available at http://www.pearsonhighered.com/educator
Acknowledgments
We are most grateful to our contributing authors, whose expertise and writing talent makes this
text possible. Special thanks to Martin Mitchell from Ocean Spray, who gave so willingly of his
time for numerous interviews, and to Maria Alicata, Jillian Pentergast, Lucia A. Doucette, and
Katy Beach from Assumption College for their assistance in preparing this manuscript. Thanks
to our reviewers.
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About The Authors
Carol P. Harvey, EdD, is Professor Emerita from Assumption College where she was the former
Chair of the Business Studies Department and Director of the MBA program. She received her
EdD from the University of Massachusetts, Amherst, her MBA and CAGS from Northeastern
University, and an MA in Psychology from Assumption College. Formerly employed as a man-
ager at the Xerox Corporation, she is currently teaching leadership and organizational behavior at
Suffolk University in Boston, and is teaching Diversity in Organizations online for the University
of Southern Maine.
Dr. Harvey received the 2011 ALANA faculty award from Assumption College, is the co-
recipient of the Roethlisburger award for the best article published in 2002 in the Journal of
Management Education from the Organizational Behavior Teaching Society, and received a vol-
unteer of the year award for her m
entoring of female entrepreneurs from the Center for Women
in Enterprise. She can be reached at [email protected] or [email protected].
M. June Allard, PhD, is Professor Emerita from Worcester State University where she served as
Chair of the Psychology and the Social and Behavioral Science departments. She holds a PhD
from Michigan State University in Social Psychology with a specialization in cross-cultural re-
search. She is the recipient of nine national fellowships, numerous Distinguished Service and
Outstanding Teaching awards, and is listed in numerous national and international directories of
scientists and women leaders.
Dr. Allard has conducted academic program reviews and evaluations for over 30 years and
is a recognized expert in this field. She currently maintains a consulting practice, designing and
conducting research and project evaluations. Formerly employed as a senior scientist in the re-
search and development industry in Washington, D.C., she has directed a wide range of projects
on government contracts in industry as well as in university research institutes.
She has been a site visitor for the New England Association of Schools and Colleges for
collegiate accreditation and on the doctoral Accreditation Visiting Committee for the American
Psychological Association (APA), as well as a member of the APA Departmental C onsulting
Service. Dr. Allard has lectured on program evaluation in over a dozen different countries
([email protected]).
Please feel free to contact us at any time to share ideas and resources for teaching about
diversity in the workplace.
Always,
Carol P. Harvey & M. June Allard
xvii
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Understanding Workplace
Diversity: Where Have We Been
and Where Are We Going?
Carol P. Harvey
Suffolk University,
Assumption College, Professor Emerita
A
lthough there is little agreement on the definition, we have chosen to define diversity
as the ways in which people differ that may affect their organizational experiences in
terms of performance, motivation, communication, and inclusion. Our definition is
broad enough to recognize the impact of multiple dimensions of diversity and the ever-changing
categories of group memberships that matter to people. To understand where diversity manage-
ment is today, it is necessary to examine where it has been.
1
2 Understanding Workplace Diversity
diversity training focused on how to avoid lawsuits. This approach often led to hiring unquali-
fied workers to fulfill what was interpreted as a “quota” of women and minorities. At times,
people were hired or promoted simply because of their race or gender which set them up for
failure. Even when qualified women and people of color were selected, they were often expected
to behave, dress, and talk like white men. The analogy often used then was that of a “melting pot”
where everyone was expected to blend into the organization and minimize their differences. This
led to poor morale, job turnover, and even backlash against the very groups the legislation was
designed to benefit.
G Points of Law
Early U.S. Federal Equal Employment Opportunity Laws
Equal Pay Act (1963)—Males and females must receive the same salary for jobs that require
equal skill, effort and responsibility.
Civil Rights Act (1964)—Prohibits discrimination in employment in terms of hiring, pro-
motion, firing, etc. on the basis of race, sex, national origin, religion and color.
Executive Orders, 10925, 11246, and 11375 (1961 and 1965)—Required organizations that
accept federal funds and/or have federal contracts to submit a written Affirmative Action
plan. The plans were intended to demonstrate that the organization was making progress
in the hiring and promotion of people from groups that had been previously discriminated
against in the past.
Age Discrimination in Employment Act (1974)—Protects workers over forty years of age
from discrimination in terms of hiring, firing, promotion, benefits, training and pay.
Discovering Diverse Content Through
Random Scribd Documents
CHAP. V.
The power established by the Mahommedans in India has never
varied in its character from their first invasion of that country to the
present time. The different qualities of the individuals by whom it
has been exercised, have introduced a variety of shades both in the
mode and substance of their rule, but the general features have
remained the same. The Mahommedan emperors of Delhi, the
Subadars of divisions of the empire, and the Nabobs and chiefs of
kingdoms and principalities, supplanted and expelled, or extirpated,
sovereigns and princes of the Hindu military tribe:—but while they
succeeded to the power which these potentates had held, the
management of the finance and revenue, and all those minuter
arrangements of internal policy, on which the good order of the
machine of government must ever depend, remained very nearly in
the same hands in which the Mahommedans had found them. The
unwarlike but well-educated Hindus of the Brahmin or the mercantile
castes continued, as under the martial princes of their own tribe, to
manage almost all the concerns of the state. A Hindu, under the
denomination of minister, or as Naib (or deputy), continued at the
head of the exchequer; and in this office he was connected with the
richest bankers and monied Hindus of the country. Princes had
private hoards,—but there was no public treasury. Advances were
made to individuals and bodies of men by bankers (denominated
Seits or Soucars), who were repaid by orders on the revenue, and
obtained a double profit on the disbursement and the receipt of
money. The proud and thoughtless Mahommedan prince, anxious
only for the means necessary for his purposes of pleasure or
ambition, was not over-scrupulous as to the terms he granted to the
financial agents: and the advantages they gained, combined with
their simple and frugal habits[123], enabled them to amass immense
wealth. This they well knew how to employ, for purposes both of
accumulation, and of establishing political influence; commanding,
as they did, the money resources of the country, the prince, his
officers, and army, were all in a great degree dependent upon them;
and to treat them with extreme severity was certain to incur
obloquy, and often defeated its aim, since, by their natural character,
they were as patient of suffering as they were tenacious of their
gains.
Besides, the wealth of Hindu ministers and managers was usually
deposited with bankers; and the injury done to credit by acts of
injustice or oppression towards any of the latter class, affected such
numbers, as to prove ruinous to the reputation, and often to the
interests, of the despot by whom it was attempted.
The Hindu ministers, or revenue officers, had not the same number
of retainers as the Mahommedan. They were, therefore, seldom in
the same degree objects of jealousy or dread: but though they were
from this cause less exposed to extreme violence, they were more
frequently objects of extortion; and for this they were better
prepared, both from the great profits they made, and from their
parsimonious habits.
A very quick and intelligent Mahommedan prince[124], on being
asked why he gave so decided a preference to Hindu managers and
renters over those of his own religion, replied, "that a Mahommedan
was like a sieve,—much of what was poured in went through; while
a Hindu was like a sponge, which retained all, but on pressure gave
back, as required, what it had absorbed!"
But there were other reasons which prompted Mahommedan princes
to employ and encourage Hindus, both at their court and in their
armies. They formed a counterbalance to the ambition and
turbulence of their relatives, and of the chiefs and followers of their
own race. This feeling operated from the emperors on the throne of
Delhi, when in the very plenitude of their power, down to the lowest
chief: and it is from its action combined with that influence which
the wealth and qualities of the Hindus obtained, that we are, in a
great measure, to account for the easy establishment and long
continuance of the Mahommedan power in India. The new dominion
was attended with little of change, except to the Hindu sovereign
and his favourites. The lesser Rajas (or princes) gave their allegiance
and paid tribute to a Mahommedan instead of a Hindu superior,
while their condition and local power continued nearly the same.
Hindu ministers and officers served probably to greater profit the
idle and dissipated Moghul, than they could have done a master of
their own tribe; and as there was complete religious toleration, and
their ancient and revered usages were seldom or never outraged,
they were too divided a people upon other subjects to unite in any
effort to expel conquerors, who, under the influence of various
motives, left to them almost all, except the name, of power.
From the composition and character of such governments, it is
obvious that neither individuals nor the community can recognise,
much less feel an attachment to what we call the state, as separated
from the persons who, for the time being, preside over the different
branches of its administration. The sovereign has his servants and
adherents; his tributaries, chiefs, commanders, and officers have
theirs; but the latter owe no fidelity or allegiance, except to their
immediate superiors. Each individual of this body has personal
privileges, and enjoys protection in certain rights, from established
usages, which, affecting all of the class to which he belongs, cannot
be violated with impunity: but as there is no regular constitution of
government supported by fixed succession to the throne, men derive
no benefit from the state, and owe it therefore no duty. From these
facts it is evident that nothing can be so erroneous as to judge the
conduct of the natives of India, amid the changes and revolutions to
which the governments of that country are continually exposed, by
those rules which apply to nations which enjoy civil liberty and equal
laws. Treachery and ingratitude to their chief or patron are with
them the basest of crimes: and obedience and attachment to those
who support them, the highest of virtues. According as they fail in,
or fulfil, the obligations which the relations of the society in which
they live impose, men are deemed infamous or praise-worthy: and
to the reciprocal ties by which such bands are held together, the
prince and chief are as often indebted for their safety, as their
followers for the just reward of their devoted service. The monarch
is secure upon his throne no longer than while he can preserve a
body of personal adherents. The chief that is threatened by his
sovereign looks to his followers for support or revenge; while the
latter, in the lesser vicissitudes to which they are subject, expect
with equal confidence the protection of him to whom they give their
allegiance.
In countries where men are influenced by such motives, the
dethronement of a prince is regarded as no more than the fall of a
successful leader or chief of a party; and the frequency of such an
occurrence has perhaps tended, more than all other causes, to
temper the exercise of despotic power, and to compel sovereigns
who owned no other check to seek its continuance, by reconciling to
their rule those by whom it was so liable to be subverted.
The construction of the government of Suraj-u-Dowlah was like that
of other Mahommedan states: but the elements of which it was
composed wanted the controlling spirit of a superior like Aliverdi
Khan.
Among the chiefs of the army there were several who early took
alarm at the excesses of their young prince, and who, confiding
more in their own influence and strength than in his justice or
consideration, assumed an attitude of very doubtful allegiance.
The greater number of these leaders enjoyed jaghiers, or estates, on
the produce of which they maintained a band of followers. The
principal person of this class was the Bukhshee, or commander, of
the army, Meer Jaffier, a soldier of fortune, who had raised himself
so high in the estimation of Aliverdi Khan, that he had not only
promoted him to the highest military rank, but had given him his
daughter in marriage.
The country of Bengal has ever been famous for the wealth and
talent of the higher classes of its Hindu inhabitants; and we find,
throughout its history, that these have filled the chief offices of the
state. This was the case at the period of which we are treating. The
managers and renters—of whom Ramnarrain the governor of the
province of Patna, and Raja Ram the manager of Midnapore, were
the principal—were almost all Hindus. Nor were the station and
influence of this tribe less in the army and at court. Monick Chund,
who had been governor of Calcutta, held a high military rank, and
Roydullub, the dewan, or minister of finance, had great influence,
which was increased by his being intimately associated with Jugget
Seit, the representative of the richest soucar, or banking firm, in
India; and who, through means of his riches and extensive
connections, possessed equal influence at Lucknow[125] and Delhi as
at Moorshedabad.
The above were the leading persons of the state, each of whom had
numerous adherents who looked to them, not to the prince, for
support and advancement. It is a very remarkable fact, and one that
singularly illustrates the character of Suraj-u-Dowlah, that he
appears to have been the only person for whom no one felt
attachment, and in whom no one had confidence. The Nabob, like
princes of similar character, had unworthy favourites, among whom
a Hindu, named Mohun Lal, held a distinguished place, and without
filling any high office, had at one period more power than any
person in this weak and divided government.
Considerations of mutual security had for some time led Roydullub
and Meer Jaffier to a secret understanding, and pledges of friendship
had passed between them; but this connection appears to have
been, at first, formed more for their personal security than with any
purpose hostile to the Nabob; for it was not until a chief called
Khuda Yar Khan Lattee, who aimed at the musnud, had made
proposals to Mr. Watts, which were supported by Jugget Seit, that
Meer Jaffier came forward with an offer to act in concert with the
English for the dethronement of a prince, the continuance of whose
reign, all seemed to agree, must prove destructive to the country.
We cannot have a more convincing proof of the mixed contempt and
dread with which his own subjects regarded Suraj-u-Dowlah, than is
afforded by the transactions of Moorshedabad at this period. Even
the professional caution of Jugget Seit was roused into bold action,
and his name was added to the list of those who invited the English
to a confederacy, which soon spread too wide for concealment; and
which, combining men of all classes and all interests, could only
obtain success by the existence of a general sentiment of distrust
and detestation of the ruler, against whom it was directed.[126]
Notwithstanding appearances and professions, it was with the
greatest hesitation that the Committee of Calcutta ventured on the
scene[127] that now opened to them; and certainly nothing could
have justified the course of proceeding that was adopted, but a
conviction that a change in the reigning prince was indispensable to
the existence of the English in Bengal, combined with a firm belief
that the means which presented themselves were the best to effect
that change: but it was the genius of Clive which guided their
councils, and pointed out the road by which he was to lead them to
safety and honour, through a labyrinth of such apparently
inextricable windings that even his experience and courage were at
times startled by its intricacies.
Clive, having received several despatches from Mr. Watts[129], which,
while they established the justice of the conclusions regarding what
was to be expected from Suraj-u-Dowlah, pointed out the dangers of
delay, wrote to Admiral Watson, requesting his opinion on the
measures to be pursued; but the Admiral declined giving it; "as the
squadron," he observes, "is at present in no condition to act; or,
indeed, if the ships were, do I know of any use they would be at
present in this river, when every thing is done that they are capable
of undertaking. You, gentlemen of the Committee, will therefore best
judge what steps will now be necessary for the Company's interest."
[130]