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SAP Enterprise Support offers Continuous Quality Check (CQC) remote services to ensure customer success during SAP system upgrades. The CQC service includes an 'Analysis' session before the upgrade and a 'Verification' session after, focusing on optimizing system performance and resource utilization. This service is intended for production systems planning an upgrade and helps prevent unforeseen issues while maximizing system efficiency.

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11 views

Upgrade

SAP Enterprise Support offers Continuous Quality Check (CQC) remote services to ensure customer success during SAP system upgrades. The CQC service includes an 'Analysis' session before the upgrade and a 'Verification' session after, focusing on optimizing system performance and resource utilization. This service is intended for production systems planning an upgrade and helps prevent unforeseen issues while maximizing system efficiency.

Uploaded by

ccastrov1
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SAP Enterprise Support

Continuous Quality Check Info Sheet

SAP Enterprise Support is the foundation for customer success. It provides you with access to self-
paced expert guidance, training, best practices and continuous quality check (CQC) remote services.

The objectives of these CQC remote services are adjusted based on the topic covered.
CQC services analyze your system and/or specific situation and include a pre-defined scope.

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The CQC for upgrade service is applicable when you are preparing for an SAP system release
upgrade. It optimally prepares your system and ensures that your SAP solution continues to operate
efficiently in the new software environment by acting proactively before technical problems can occur.

Key Features The continuous quality check for upgrade sessions focus on the following:
• Preparing your SAP solution to run with optimal data consistency,
availability, and maintainability.
• Identifying areas that could benefit from optimization.
• Finding best utilization of hardware.
• Upgrading sizing verification.
• Increasing the throughput of your SAP solution and performance tuning.

The service can consist of two (2) individual service sessions:


• “Analysis” session: delivered remotely against the production SAP system
roughly four (4) weeks prior to go-live.
• “Verification” session: delivered remotely against the productive SAP
system roughly six (6) weeks after the go-live date.

Benefits • You prevent unforeseen overheads before, during, and after your upgrade
by using this service.
• Plans for future system resources and detects challenges early.
• You can benefit even further, after the upgrade, with optimal use of your
system resources.

When to Use • If you are planning an upgrade project or if you are performing an SAP
release upgrade.
• Only available for production systems.

When Not to Use • Pure enhancement package implementations (e.g. EHP4 for SAP ERP 6.0
to EHP5 or SAP NetWeaver 7.0 to EHP2 for SAP NetWeaver 7.0) are not
supported.
Continuous Quality Check
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How to Request • Remote Services can be requested via the new Get Support application in
SAP for Me (SAP Note 1296527). When submitting your request, please
select:
1. Product: “Continuous Quality Check & Improvement Services”
2. Product function: “Service request for an On-Premise Solution”
• If you need assistance in submitting your case, you may contact your local
Customer Interaction Center (CIC).
• SAP recommends service booking of eight (8) weeks prior to go-live date in
order for the “Analysis” session to be delivered four (4) weeks before your
go-live date (attempts will be made to accommodate requests made
outside this timeframe, but are not guaranteed).
• SAP will evaluate if this service is suitable for your business needs.

Preparation • Once scheduled, SAP might contact you to gather specific information
about your solution.
• The SAP EarlyWatch Alert has to be activated. For service preparation,
refer to SAP Note 2396057.
• A minimum of two weeks prior to the service delivery, your
system administrator is responsible for running the SAPOSCOL in the
background of your system to collect essential data about performance and
resource utilization. Refer to SAP Note 548699 for details.
• Access to your system is required. SAP will be in contact to arrange this in
advance of delivery.

Delivery • The service is delivered remotely and has no impact on system


performance. It consists of two (2) individual sessions:
‐ The first session is the “Analysis” session, delivered against the
production SAP system roughly four (4) weeks prior to go-live.
‐ The second session is the “Verification” session, delivered against the
productive SAP system roughly six (6) weeks after the go-live date.
• If you need to change the service delivery date, please inform SAP.

Service Outcome • Approximately one (1) week after the session takes place, you will receive
the service results.
• Topics analyzed are summarized, the issues named, and recommendations
are provided.
• SAP Note 2394975 is an FAQ for CQC service results. If you have
questions about findings in the report, please start by reviewing this SAP
note.

Version v3.0 - July 2023


Document Classification: PUBLIC

SAP Enterprise Support

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